Abbey Hotel, London Shepherd's Bush

Location: 23 Wood Lane Shepherds Bush, London, gb

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Terrace
• Luggage storage
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Fire extinguishers
• Invoice provided
• Smoke alarms
• CCTV outside property
• 24-hour security
• Television in common areas
• Free wired internet
• Internet access
• Housekeeping on request
• Concerts/live shows

Rooms Available

• Standard Triple Room

  3 Twin Beds

  104 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi

  Entertainment - 32-inch flat-screen TV with cable channels

  Bathroom - Bathtub or shower, a hair dryer, and towels

  Practical - Safe, phone, and wardrobe or closet

  Comfort - Daily housekeeping, heating, and fan

  Need to Know - No cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Fan
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Daily housekeeping
  • Separate sitting area
  • Free WiFi
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Soap

• Standard Double Room

  Featuring free toiletries, this double room includes a private bathroom with a bath or a shower and a hairdryer. The double room features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Seating Area
  • Fan
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Body soap

• Deluxe Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a bath or a shower and a hairdryer. The triple room offers a tea and coffee maker, a seating area, a wardrobe, a safe deposit box and a flat-screen TV. The unit offers 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Seating Area
  • Fan
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Body soap

• Standard Single Room

  Providing free toiletries, this single room includes a private bathroom with a bath or a shower and a hairdryer. The single room provides a tea and coffee maker, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Seating Area
  • Fan
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Body soap

• Standard Twin Room

  Featuring free toiletries, this twin room includes a private bathroom with a bath or a shower and a hairdryer. The twin room features a tea and coffee maker, a seating area, a wardrobe, a safe deposit box and a flat-screen TV. The unit has 2 beds.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Seating Area
  • Fan
  • Private bathroom
  • Heating
  • Wardrobe or closet
  • Toilet paper
  • Trash cans
  • Body soap

Guest Reviews

• Sharon (7/5): - Location is fantastic for gigs at the o2 shepherds bush and getting to tube station.we stayed for 1 night Basic but clean & friendly. Would definitely stay again for gigs.
• Jennifer Sophie (7/5): - Sehr freundliches Personal. Flecken auf den Laken
• Andreia Moutinho (5/5): Ok for one night, perfect location but needs some work done - Location was perfect for me as I was attending an event that evening in O2 Shepherds Bush empire and had good access to amenities, for example, I didn't know but in front of it there was Westfield which is the biggest shopping mall of Europe. The staff was lovely and friendly. I got sent to a room that was not vacant at first and that made me feel a bit nervous about my safety, specially cause I was travelling alone. The bed and pillow was very uncomfortable and I didn't sleep well at all. Whoever was in the room next to me woke up before 6 to go somewhere and woke me up too, made a lot of noise also when came back. I usually take a hairdryer with me and end up not using cause there's usually one in the room, this time it didn't. There was a bedside table but no table lamp which makes difficult to turn the lights off without stumbling on anything to get back to the bed.
• Jules (9/5): Good accommodation for the price. - Good price and close to the metro. The room is a bit small.
• Maciej (10/5): -
• john p kennedy (9/5): - Everything good The. traffic noise ..Should have got earplugs
• Giancarlo (5/5): -
• DanielaPires (6/5): Boa localização mas muito barulho - Funcionários simpáticos, boa localização perto do metro. Imenso barulho durante toda a noite.
• Akaki (7/5): アクセスや周囲の環境良好、スタッフも対応良し - 駅から徒歩4分程度で、少し遠い方の駅も徒歩10分程度でアクセス良好です。Kings cross駅からも電車で20分程度です。周りには小さな食料品店や飲食店があり過ごしやすいです。少し遠い方の駅までの間にLidlや24時間営業のマクドナルドがあり便利でした。スタッフも朝8時から夜11時まで滞在しているので、荷物預かりなどとても助かりました。 シャワーは温度、湯量、排水は問題なかったです。 トリプルルームの部屋の広さは狭すぎではありませんでした。 部屋に入った時に、中年男性臭がして臭かったです。 部屋の清掃が幅木やコンセントの上など細かいところが足りていないです。8番の部屋は真ん中のコンセントが使えません。 シャワー室の扉が閉まり切らないです。冷蔵庫があれば良かったです。
• Julie (8/5): -
• Sergio (8/5): -
• Christophe (9/5): Excellent - Tous y est cool
• Anna Laura (7/5): Nel complesso siamo stati bene, la camera anche sé piccola era accogliente ma la pulizia poteva essere un po’ più curata - La posizione, il quartiere, la vicinanza alla metro e alla fermata del bus. La camera non era impeccabile dal punto di vista della pulizia.
• Karen (4/5): -
• Mihaita (8/5): -
• Farkas (10/5): - Minden közel van közvetlen segítőkész recepció.
• Nigel (8/5): -
• Verena (8/5): - Staff was so friendly and even changed my room because the wifi connection was too bad to work. I really appreciate it. The wifi connection.
• Aaron (9/5): - Friendly check-in. Easy and straightforward. The hotel is very quiet, which I greatly appreciate. Very convenient location. I would stay there again and recommend it as well. Nice bathroom too! The price was exceptionally good. There's street noise but seems to calm down around 22:00. But that's also part of being in a large city so I don't mind.
• Lisa (8/5): Cosy, welcoming hotel. Exceptionally clean rooms. Basic, but excellent value for money. - The staff are really lovely and very welcoming. The rooms are always super clean. Hotel is really convenient for Westfield London and White City. (Frequent visitor) The decor and furnishings are a bit tired but this is more than made up for by the fact the rooms are so spotlessly clean and the hotel is so welcoming!
• Ann Eg (8/5): - Nice and quite, easy to access with 3 tube stations near by (2 different lines). Perfekt with the Westfield shoppingcenter just across the road and also lots of other shops nearby. The room was small (we had a 3 beds room) but it worked fine and we could make tea and coffee there. Nice since there is no breakfast available. However with the restaurants and cafés in connection to the shoppingcenter, this was no problem. I can recommend Bill's.
• 찬민 (5/5): - 지하철과 가깝다. 반지하 객실인것을 사전에 알지못했다.
• Jhefferson (5/5): - The room was nice. Waited over 2 hours to check in. There was no staff on reception when we arrived. Tried every way to communicate with them to no success.
• Robert (6/5): Serviceable but far too pricey... - Location was very convenient from Heathrow and right on the tube line. It was perfectly serviceable for a 2 night stay but definitely no frill sort of hotel. It was just far too expensive for what we got. We stayed on a Friday and Saturday but €140 a night for an incredibly basic room with a window facing a corridor is just a bit ridiculous.
• Simo85 (5/5): Mauvaise expérience - Les employés sont sympathiques J'étais au 2ème étage, sans ascenseur, l'escalier fait presque 50 cm ou 60. J'ai monté et descendu hyper difficilement. Y a du bruit, au 3 ème étage les plafon est incliné, j'ai tapé ma tête plusieurs fois....bref. mauvais rapport qualité-prix.
• Charlotte (7/5): - Location was perfect for evening at bush hall - good value for money Bathroom very small for getting ready
• Dahir (10/5): -
• Gennaro (8/5): Ottima struttura, pulita e ben collegata con i trasporti. - Personale gentile e attento alle esigenze del cliente. Struttura molto accogliente e pulita, molto comoda la posizione. Camera un po' piccola per tre persone, lavandino piccolo.
• Sebastian (10/5): -
• Claire (3/5): I wouldn't stay again but it's in a great location. - I liked that the room was a decent size and was clean The bed was rock solid, the shower didn't work properly, the WIFI was barely there and cut out frequently ( we also had to go back to ask if they had any). The man checking us in was miserable, unfriendly, and we had obviously put him out in some way ( he was watching tv I think)
• tony (5/5): Great location, great price - Excellent location, great price , for a 1 or 2 night basic stay recommended, but it is basic hence the great price A fresh coat of paint and some small repairs needed in a few places
• Owen (8/5): -
• tatiana (7/5): simple mais efficace - Personnel très gentil et qui parle un peu français.
• Karl (6/5): Low cost, good location, very clean, nice staff - Low cost, good location, very clean, nice staff Please buy new mattresses..
• Paolo (6/5): - Una buona posizione
• N (6/5): Ok for one night if you need Westfield access - Very quick and easy access to Westfield Needs some love. It’s a rough place but not horrible, feels somewhat clean but it’s very shabby
• Pacek (9/5): - Location
• Emma (7/5): Depends on what you need - Okayy hear me out!! The location is great, in front of the mall, transport is good. The prices were fine. If you are looking for a place to just sleep and take a shower it is good. Yet, there are things you should know. The bedsheets are extra dirty so glad we brought our own. The loc is good butt, it is a pretty poor neighborhood and lots of drunk and unconcious people at night (someone was singing right under our window for a whole night). The room service is only taking out the trash and giving toilet paper. They let us checkin earlier. The bathroom was very small. Overall, if you are just gonna sleep there its fine. Otherwise, if you need everything to be comfy dont book it;) Idk we were never in our room at the daytime so for me its enough, id stay again
• Daniela (8/5): - Everything okay. Right across a shopping mall, can't fault that!
• Hannah (6/5): Convenient location - The location was really convenient for a nearby music show as well as a number of restaurants and shops in Westfield. The hotel was a short walk away from a tube station and near a number of bus stations so it was easy to get to, and we couldn't hear any of the street noise from our room even with the window open. The check in process was easy (although reception isn't always manned and there were 2 doorbells, we weren't sure which one was the right one so ended up ringing both). There are contact numbers you can call if no staff are there but these were only visible once inside the building. There were different room options available on booking. The room we chose had some windows that could be opened for fresh air, but there was also an electric fan available to use if that turned out to not be sufficient (also a heater in the room if needed). There were some tea and coffee facilities provided too. The room definitely looked a bit bigger on the photos (we had a twin room) - between the end of the bed and the bathroom door you could fit one person sideways. There was a clothes rack but for 2 people there wasn't a whole lot of space for more than a couple of days' clothing. The bathroom has a sliding door to save space (understandable), but it felt a bit rickety and didn't quite close fully. The light is motion activated and would go off mid-shower if you were in for more than a few minutes, and there was no shelf or caddy to place shampoo etc in so we had to place them on the shower floor. Not a huge deal for us but if you have a bad back you might struggle! The water pressure on both shower heads wasn't super great but just enough to do the job, if it did take a little while longer to rinse off. I'm quite short myself so was a bit surprised to find the towels were quite small to wrap around. The beds had okay mattresses, but the pillows were a bit flat (and only 1 per bed) so I had to put the cushion under mine to lift it up enough to be comfortable. On checking out (with no staff present - we didn't have time to wait to call anyone over) there was no key drop off box so we had to improvise and hoped that leaving the key in the room door was okay. Generally a few small improvements would make me consider coming back.
• chatar (10/5): -
• Pyne (7/5): -
• Lyndsay (8/5): Comfortable stay! - I liked the location of the hotel, friendly staff. Clean room also comfortable bed. The only thing I would say was off putting was you could hear absolutely every sound coming from other rooms.
• Catarina (5/5): - We had some issues with the first night and we were moved to another hotel for the first night. We had to split in different rooms, the conditions on the other property were much worse and no compensation was offered. Also, this could have been communicated earlier as we were in touch with the hotel by messages, once we let them know we were arriving already quite late in the night.
• Francislene (10/5): -
• Greene (8/5): - Good location, friendly receptionist, cosy little room The beds weren't the most comfortable, but ok
• LFinco (7/5): -
• Murad (8/5): -
• Andrew (4/5): Very disappointing overall. - Location was excellent for trip. Easy to find and quiet location of room at rear of building. Mattress was hard and uncomfortable. En suite was smelly and room overall could have done with redecoration.
• Colin (9/5): Perfect location, great price, would visit again. - Excellent location, staff were great and looked after my bags as I arrived early. Couldn't fault, was perfect for my budget
• Vicki (8/5): -
• Muthu (6/5): Noisy location but perfect for our v - Next to Westfield shopping and Shepherd’s Bush theatres. Excellent restaurant options Mattress not good , old and worn out as you can feel sinking in the hole right in the centre. Hot water shower head was leaking a lot causing a wet bathroom floor and any thing hung on towel rail gets soaked. Noise from outside and roads even in middle of night kept us awake and disturbed.Sound proof is not enough . The room we stayed was not same as shown in photos. WiFi in the premises was sketchy and when rang the desk very unhelpful response!!
• Alejandro (10/5): Bueno, buena calidad precio - Me gustó que no miente, te encuentras lo mismo que por lo que pagas. Zona bien comunicada con el centro, buena limpieza y los trabajadores son muy majos.
• Negash (6/5): My trip was so short and I don't have much except for the occasional sound. - it's perfectly ok easy to transport You can hear noises upstairs.
• GARY (6/5): Somewhere to get your head down - Location Lip in floor kept tripping going to bathroom Gap under main bedroom door
• Ruth (5/5): For one night fine - Very good location Poor quality facilities
• Mariusz (4/5): - W miarę dobra lokalizacja. Jak wybierasz pokój który ma w nazwie deluxe nawet w opcji budżetowej to jednak oczekujesz że nie będzie grzyba w łazience, brudu na wielu elementach wyposażenia czy dziur w podłodze. Do tego kiepska akustyka, dobrze że nie było dużo gości
• Nazen (7/5): Orta - Konumu Güvenlik
• Paul (7/5): - The location was ideal
• Anaelle (8/5): - La proximité au centre commercial et nothing hill. Le personnel est très gentil. C’est très propre Le matelas n’est pas confortable du tout, la salle de bain mérite un rafraîchissement.
• ZOLI (9/5): -
• Luis (9/5): -
• MARDIN (6/5): No comment - Location Smells
• Costa (7/5): - Wi-Fi
• John (9/5): As expected - Room was comfortable and clean and the location was perfect for loftus road and the staff were very helpful
• Tim (8/5): - Friendly Staff, easy to check in Can be noisy due to the road
• Francesca (9/5): Rapporto qualità prezzo ottimo - Ottima posizione, seppur non nel centro è collegata bene e collocata di fronte ad un centro commerciale che rimane aperto fino a tardi, ottimo per qualsiasi necessità. Cambio asciugamani ogni giorno. Un po antiquata ma funzionale
• Thomas (7/5): - Great location, good value for money, well equipped and comfortable room TV remote control broken, somewhat excessive small of cleaning products
• Wilson (7/5): -
• Sandra (8/5): - La ubicación.
• Marta (4/5): Dramat - nie polecam - Lokalizacja blisko metra Wszystko. Pokój był mniejszy niż na zdjęciach, nie było gdzie położyć rzeczy. Było bardzo brudno - poza toną kurzu, była brudna kabina prysznicowa, poplamiona pościel i wszystkie ręczniki. Poprosiliśmy o wymianę ręczników to nowe również miało mnóstwo żółtych plam.
• Lara (6/5): -
• Paddy (7/5): - Good location and price I am still waiting for a VAT Invoice a month later!
• Wanchaloem (3/5): -
• Laura (8/5): -
• laura (7/5): Bien para una noche ,no mas - Al lado de parada de metro y estación de autobús, aunque a media hora mínimo de cualquier zona del centro. Las camas cómodas, limpieza No hay personal de recepción, y tuve que esperar a que me trajeran la llave de la habitación llamando por telefono
• Miron (9/5): Świetny pobyt w klimatycznej szeregówce - Pokój wygodny, od podwórka. W nocy było cicho. Grzejnik działał porządnie, kosmetyków zawsze wystarczało, a personel codziennie wymieniał nam ręczniki i uzupełniał ewentualne braki. Pobyt naprawdę na plus, szczególnie w tej cenie. Przydałaby się lodówka, choćby wspólna, na piętrze.
• Salvarani (6/5): - L'emplacement, le prix, le personnel disponible Le fait que ce soit très mal insonorisé, pas de wifi
• Гүлден (1/5): . - Мы остались недовольны нашим пребыванием. Номер не соответствовал фотографиям на сайте — в реальности он выглядел хуже. В помещении был неприятный запах, что создавало сильный дискомфорт. Особенно разочаровало отношение персонала — они даже не пытались помочь в решении возникших проблем. We were disappointed with our stay. The room did not match the photos on the website — in reality, it looked worse. There was an unpleasant smell in the room, which made our stay uncomfortable. What disappointed us the most was the attitude of the staff — they didn’t even try to help resolve the issues. We are very dissatisfied with this experience and do not recommend this place. Все
• diana (2/5): -
• Susanna (2/5): Da evitare - La posizione Non siamo stati informati che l hotel era in ristrutturazione Sporcizia e molta polvere nella stanza Assenza del personale alla reception Puzza forte di naftalina Bagno microscopico mancava sapone e bagnoschiuma abbiamo dovuto chiederlo Piatto doccia sporco e bagno non riscaldato Informazioni su wifi assenti ci siamo dovuti informare telefonicamente Letto non particolarmente comodo
• Chau (9/5): Great for a night stop - Friendly people Great location
• Gelanie Sison (8/5): Nice to stay the staff very nice - Nice and near all the shop I can hear the people next door and top our room
• ΘΩΜΑΣ (7/5): - Good location ,clean, most of stuff really helpful and polite, big bathroom. Some time can be noisy from other rooms. Room small but this is expected. There was one incident with one of staff. I asked a fridge with Extra charge. This was forgotten so one night when i came with yogurt they propose to use one fridge in kitchen. When in morning i went to take yogurt one man from staff start asking why i placed yogurt there and why i grt to the kitchen and that it eas not allowed. I explained what happened and replied "i will speak to my colleague". He was rude put me in very uncomfortable position. I would expect different approach from his side. It is not good to interrogate customer and be more polite. Also they could have a share fridge for customers.
• Theres (9/5): - Sköna sängar, bra område, rent, trevlig personal.
• Liz (5/5): Disappointing because such a great location for my work - Staff were super helpful, but they must have a challenging job with this place...especially the rogue cleaners ... I left my ORAL B toothbrush in the room, and when i went back to retrieve it, the cleaner was called and admitted to chucking it away... you don't 'throw electrical items away' especially such personal ones. Beggars belief. I was disgusted and demanded to be reimbursed, they did reimburse me. Room was okay, although you must take earplugs and eye mask for this place.
• Damiana (8/5): - Staff was nice and friendly. Room was clean and livable. Very well connected to Central line and Hammersmith and Circle lines, as well as main bus lines. The room door was difficult to close. The bathroom lights were sensor-activated but turned off too frequently. Noise from other rooms was clearly noticeable.
• winsunka (8/5): -
• Boucif (10/5): Very nice - Le calme WiFi
• Trevor (7/5): -
• Marco (8/5): - Pulizia posizione e personale ottimo
• Antonio (8/5): great location and good room - great location, room size is on the smaller side but when staying in London I don't spend a lot of time in my room anyway so it doesn't matter. beds were very comfortable too.
• Zoran (9/5): -
• Maxina (10/5): - Location perfect friendly staff easy check in and out
• Yassin (9/5): - El chico argelino muy majo Todo correcto
• Marcos Francisco (7/5): -
• Zoe (9/5): Enjoyable stay, great location & would stay again - Great location, good price. Rooms were spotless & smelt clean. Helpful & friendly staff. Original room didn’t have bedside lamps, however on request we were given the option to swap rooms where they did have them, so that was fine & no issue there. Pillows were quite hard, but again that’s personal preference.
• Rita (10/5): Lo consiglio vivamente . Per la posizione, per tutto ciò che c è attorno( supermercati, negozi, metropolitana, centro co - La posizione è eccellente
• Maria Lourdes (5/5): ok para los precios de londres - la ubicación es buena porque tiene 3 lineas de subte diferente a un par de metros. las camas son muy comodas y se duerme bien. enfrente tiene un shopping enorme donde se puede comprar hasta tarde lo que necesiten (supermercado incluido que cierra a las 21hs). la recepcion es muy amable y dispuesta a ayudar la limpieza deja mucho que desear.
• Chiara (6/5): Personale molto accogliente, servizio un po’ scadente - La posizione Un po’ sporco, mobilio vecchio e biancheria molto usurata

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