Souvenir
Location: Via 27 Aprile 9, Florence, FI, 50129, Florence, IT
Star Rating: 1 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Make use of complimentary wireless internet access, tour/ticket assistance, and a vending machine during your stay at Souvenir.
Prime Location
Centrally located in Florence, within walking distance of popular attractions such as Gallery of the Academy of Florence and Fortezza da Basso.
Comfortable Accommodation
Feel at home in our guestrooms with amenities like refrigerators, flat-screen TVs, and free Wi-Fi. Plus, enjoy the convenience of daily housekeeping and modern bathrooms with complimentary toiletries.
Book your stay at Souvenir now for a memorable experience in the heart of Florence!
Important Information
- All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
- Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 02:30 PM - 07:30 PM
Check-out: 11:00 AM
Instructions: The front desk is open daily from 2:30 PM - 7:30 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The front desk is staffed during limited hours.
Amenities & Facilities
- Offsite parking discounted rates available
- Free WiFi
- Wheelchair accessible
- Multilingual staff
- Front desk (limited hours)
- Smoke-free property
- Tours/ticket assistance
- Self parking (surcharge)
- Offsite parking discounted rates available
Rooms Available
-
Superior Double Room, Shared Bathroom (shower in the room)
1 Double Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shared bathroom, free toiletries, a bidet, and towels
Practical - Safe, desk, and wardrobe or closet
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Refrigerator
- Desk
- Heating
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Rainfall showerhead
- Hydromassage showerhead
- Bedsheets provided
-
Single Room
1 Twin Bed
Soundproofed room
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shared bathroom, free toiletries, a bidet, and towels
Practical - Desk and wardrobe or closet
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Refrigerator
- Desk
- Heating
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Bedsheets provided
- Shared outdoor bathroom
-
Economy Quadruple Room, 1 Bedroom
1 Queen Bed and 2 Double Sofa Beds
215 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shower, free toiletries, and a bidet
Practical - Desk and wardrobe or closet
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Shower
- TV
- Refrigerator
- Desk
- Heating
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Bedsheets provided
-
Double Room, Shared Bathroom
1 Double Bed
129 sq feet
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shower, free toiletries, and a bidet
Practical - Desk and wardrobe or closet
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Refrigerator
- Desk
- Heating
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Bedsheets provided
-
Triple Room, Shared Bathroom
1 Double Bed and 1 Twin Bed OR 3 Twin Beds
151 sq feet
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shared bathroom, free toiletries, a bidet, and towels
Practical - Desk and wardrobe or closet
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Refrigerator
- Desk
- Heating
- Wardrobe or closet
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Bedsheets provided
-
Single Room, Shared Bathroom
1 Twin Bed
86 sq feet
Internet - Free WiFi
Entertainment - 24-inch flat-screen TV with digital channels
Food & Drink - Refrigerator
Sleep - A down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Shared bathroom, free toiletries, a bidet, and towels
Practical - Desk
Comfort - Daily housekeeping and heating
Non-Smoking
Max Occupancy: 1 (1 Adults)
- Shower
- TV
- Refrigerator
- Desk
- Heating
- Bidet
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- Down comforter
- Bedsheets provided
Guest Reviews
- Sirje (8/5): Lapsen kanssa matkalla - Asiallinen henkilökunta joka kertoi mukavista paikoista niin ruokailun kuin ostosten suhteen. Kylpyhuone käytävällä ei haitannut lainkaan. Huoneessa kuuma vaikka olikin äänekäs tuuletin.
- Malgorzata Wiktoria (8/5): yes - tutto il personale molto gentile e disponibile. poi la doccia in camera è una svolta :D
- Hanna (10/5): Nice and warm people - Fantastic ❤
- Verified traveler (8/5): Top locatie - Top locatie, verouderde locatie maar alles wat je nodig hebt voor een weekendje Florence
- Verified traveler (2/5): AVOID AVOID Do not stay here!!! - This was the most shocking hotel experience we have ever had! After a long walk up several flights of rundown stairs, we were made to wait outside the hotel enterance until the owner turned up half an hour later. Once inside the check in process took a further 15 minutes where we were told we needed to make a cash payment for the room which we had already paid for by card. After putting up a fight we managed to get out of paying for our room twice. The owner then tried to take us to a different location but we told him we didn't want to go anywhere else as it seemed a bit odd so he gave us another room up more stairs with a not working shower full of tools. As we opened our bedroom door we were greeted with an overpowering smell of feet. On a whole the place was very dirty and run down and should not be allowed to operate as a hotel. We ended up leaving immediately and checking in elsewhere.
- Verified traveler (2/5): Dead Mosquitoes on the wall.... - Unfortunately when we stayed at this hotel their computer system was down so it took an hour to check into the hotel and for them to find our booking, if you are staying there in the near future bring cash because they don't have a working efpos machine. When we finally got into our room, we found 4 squashed mosquitos on the wall, we should have taken this as a sign on things to come because soon we had mosquitos buzzing around us, not the best way to be woken up in the middle of the night. Also be aware that the shower in the bathroom is the entire bathroom with out a shower curtain, so the whole bathroom becomes all wet whenever you shower. The location is the only reason I would stay here that and the bed was comfortable so at least you were comfortable while being eaten alive.
- Bo (2/5): Dårlig service, dårligt vedligholdt værelse - Dårlig vedligehold af værelset, der var ikke strøm i alle stikkontakter, ledninger hang ud af vægge og lofter. Der var ingen p pladser som ellers var annonceret, og på badeværelset sad håndvasken ikke fast.
- Lenita (6/5): Surpresa - Nos dois primeiros dias realmente não gostei.O hotel estava repleto e acabei ficando em um quarto muito pequeno e sem conforto, faia muito calor e não tinha nem um ventil a dor. No terceiro dia o proprietário me passou para um outro apartamento que só não tinha ar condicionado, muito bom. Fiquei surpresa que até fiz uma brincadeira com Andrea dizendo-lhe que ainda faltava uma coisa, um acompanhante. Rimos...
- Verified traveler (4/5): NO PUDE ESTIRAR MIS PIERNAS - TE HOSPEDAD EN OTRO EDIFICIO QUE NO ES EL DE LA RECEPCION, NO HAY INTERNET, HABIA 2 CLOSETS LLENOS DE CACHIBACHES JUNTO A LA CAMA Y NO PODIA ESTIRAR MIS PIERNAS, EL BANO ESTABA EN EL PASILLO LA PUERTA DEL CANCEL NO SERVIA IGUAL LLENO DE CACHIBACHES, NO HAY ELEVADOR Y ESTA EN EL NIVEL 3
- Rino (2/5): per chi si accontenta - Camere eccessivamente scarse nella mia televisione non funzionante
- Cupelli (2/5): - Si spacciano come Hotel e poi è un affittacamere! Camera orrenda! Bagno con doccia senza un separe, facendo la doccia bagnavi tutto... Senza asciugamani, carta igienica l'abbiamo dovuta comprare il secondo giorno! La camera è stata pulita solo il primo giorno poi niente...l'unica cosa buona era la zona...
- Verified traveler (2/5): due giorni a firenze da dimenticare - albergo, se tale lo si puo' definire, da dimenticare e da cancellare dalla lista degli alberghi.sarebbe piu' appropriato definirlo affittacamere.mobili che cadevano a pezzi.igiene che lasciava a desiderare.solo la zona in cui si trova e' buona data la vicinanza al centro
- Verified traveler (2/5): - Posto buono rispetto al centro storico e accoglienza buona. Camera piccola con arredamento vecchio, bagno con doccia senza box o tenda e di conseguenza acqua ovunque. Puzza di chiuso misto sigaretta (abbiamo acquistato un deodorante per ambienti), televisore non funzionante.
- Paula (6/5): Not so great - Great location but this is real budget accommodation . Tiny room with 'stuff' in it? In need of a fix up. The staff are lovely but this place is tired.
- Brüd (4/5): En dessous de nos espérances déjà modeste! - Nous sommes un couple de trentenaire. Etant donné le prix très bas de la chambre au vu des tarifs pratiqués en période de we de l'Ascension on était content d'avoir trouvé qqch et on s’attendait pas au grand luxe. Cependant plusieurs dysfonctionnements grossiers on rendu notre séjour de 3 nuits carrément grotesque et surréaliste. Arrivé à 20h, le personnel d’accueil était absent avec un code à la porte que nous ignorions. Nous avons était aidé par d'autres locataire qui passaient par là.Une Douche se trouvait dans la chambre mais avec seulement de l'eau froide et qui n'avait pas été détartrée depuis la chute de Constantinople... L'ergonomie de la chambre est aussi très déconcertante avec des décoration qui empêchent littéralement de circuler dans la chambre. Niveau propreté la chambre était correcte. Les parties communes (douche, toilettes) étaient nettement moins satisfaisante, avec quelques surprises comme la chasse d'eau qui ne marche pas, la tuyauterie qui fuie, des moisissures ici et là... Bref cet hôtel nous a permis d'aller à Florence malgré tout mais nous appris a ne jamais réserver à la dernière minute.
- Samuel S. (4/5): Not worth the price we paid - We were late in booking our hotel in Florence. We booked with only about 10 days before departure and as a result, all of the better economic options were full. We chose this hotel because it was literally the only hotel left that fit our budget and was located inside the city center triangle. For the price we paid for a two night stay, it was not worth the stay. I would not stay there again. The hotel is up four or five flights of stairs. There is a small lift but we did not use it - didn't look too trustworthy. After walking into the hotel we had to go up another narrow flight of stairs to reach our room. The hotel has a very old feeling to it. Nothing has been updated in decades. The feeling we had when we walked into our room was a sinking feeling of knowing that we were going to spend our next two nights here and it was not going to be pleasant. Our room had a sink and a bidet. We shared a bathroom with the other seven or eight other rooms on our floor for showers and going #2. The door lock system did not give us confidence that our room would be secure. Our room had a huge old wardrobe but only one of the three doors opened and the door that did open felt like it needed some mothballs. I realize that this is common in a lot of hotels and pensiones in Europe, but this hotel was not worth the price we paid. Maybe if the hotel had charged 20% to 30% less per night we would have been satisfied.
- Verified traveler (2/5): hotel orribile con bagni puzzolenti - la camera era piccolissima con un bagno scomodissimo e con un odore nauseabondo.
- Verified traveler (4/5): No como esperaba - No habian toallas ni papel higenico cuando llegue, el internet se iba a cada rato, no se encontraba alguien detras del escritorio para resolver dudas, alejado del centro.
- Dave (2/5): Very poor and unclean - A very disappointing experience altogether. Booked a superior room but it was nothing more than very basic. No toilet, a shower that only dribbled water. The shared toilet would not flush properly and was filthy. Don't book this hotel!!!
- Verified traveler (2/5): Not open when we arrived.. had to stay elsewhere. - We got to the hotel about about 3:30 and no one was there to let us in. The door was locked and although we stood there and rang the bell for 1/2 an hour no one responded. We had to make other arrangements and are now staying at another hotel. The Souvenir hotel entrance is disgusting and dirty...I can't imagine what was on the other side of the door. I went back later and rang the bell again and no one answered then either. This hotel should not be in your list of accommodations. It truly is unbelievable. Then we got home we found they had charged us for 2 nights. Although we complained to hotels.com we have not heard back from them.
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