The Sunrise Hotel

Location: Kucukayasofya caddesi. No/36 Sultanahmet, Istanbul, tr

Star Rating: 5.7 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 01:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Car hire
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Kid meals
• Public transport tickets
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Mobile app for room service
• Happy hour
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Japanese garden
• Health or beauty spa nearby
• Hosted evening meal (reserve)
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room

  1 Double Bed

  215 sq feet

  
  

  Internet - Free WiFi

  Entertainment - LCD television with satellite channels

  Food & Drink - Refrigerator, coffee/tea maker, and room service (limited hours)

  Bathroom - Private bathroom, shower, slippers, and a hair dryer

  Practical - Safe, phone, and wardrobe or closet; cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Private bathroom
  • Slippers
  • Satellite channels
  • Wardrobe or closet
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • No rollaway/extra beds
  • Free cribs/infant beds

• Single Room

  Air-conditioned room with a satellite TV, mini-bar and free WiFi access.

  Max Occupancy: 2 (1 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Terrace
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room

  Air-conditioned room with a satellite TV, mini-bar and free WiFi access.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Terrace
  • Linen
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Smoke alarm
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Economy Double Room

  This air-conditioned double room features a private bathroom, a mini-bar, a wardrobe as well as a terrace. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • TV
  • Air conditioning
  • Hair dryer
  • Private bathroom
  • Slippers
  • Wardrobe or closet
  • Terrace
  • Linen
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Smoke alarm
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Hivi (1/5): EXTRA BAD - Everything was BAD! We booked this hotel for an elderly sick woman, but there was no clear information about accessibility or the lack of an elevator, even though we checked carefully. During the booking we requested a room on a lower floor, since she cannot climb stairs. However, when we arrived, we were given a room on the 4th floor and there was no elevator at all. We explained the situation to the staff, but they showed no interest, offered no help, and didn’t even try to find a solution. In the end, we had to leave and look for another hotel with the sick elderly lady. The hotel refused to refund our money, and after several emails explaining the situation, their only response was “we don’t refund money.” No apology, no understanding, no respect towards the elderly guest. We absolutely do not recommend this hotel. !!!!! I will add to this the hotel's response that we did not visit the hotel and we reported back 5 days later. How dare you lie. Prove it when you dare to lie. I have every single email and date on the matter and we also contacted booking.com on the same day, so prove your words and don't lie.!!!!
• Fatemah (1/5): Ok, man kan overleve.men ikke å anbefale. - Frokosten var ok selv om den var servert på en tallerken. Rommet var romslig. Dårlig med renslighet. Fikk beskjed om at de vasker/bytter hver 3.dag Da vi kom fram var det hull i sengetøyet og . støvete I sengen. Ingen Frokostbuffé, kun servert i frokost på en tallerken. alt for trange og små trapper
• Filipescu (10/5): - Personalul a fost extrem de amabil mai ales ospătarul restaurantului care ne-a ajutat cu tot ceea ce aveam nevoie de la locul de parcare pana la recomandări de locații si unde sa gasim cele mai avantajoase lucruri Camera putea sa fie putin mai curata
• Adar (2/5): - Überhaupt garnichts
• Laurentiu (10/5): -
• GULNUR (10/5): -
• Irfan (10/5): - Konum olarak gezilecek yerlere yurume mesafesinde calisanlar iyi yardim sever oda temiz yadaklar temiz klima iyi dus iyi sehir otelinden beklentiniz bence guvenlik oda temizligi dus yatak klima kotu yorum yapanlari anlamiyorum biz bir sorun yasamadik memnun kaldik arabamiz icin park yeride sorun olmadi park yeri ayarladilar ercan beye tesekkur ederim tatilimizde moralimizi bozacak keyfumizi kaciracak olumsuz bir durum olmadi otelin cati kati terasindada kendi evimizin terasi gibi oturduk gece tavsiye ederim
• Verified traveler (4/5): Inadequate Breakfast and rude Hostess - I am a very frequent visitor to Istanbul and always stay in this area and similar range price/facilities hotels. Welcome host male was a good person throughout our stay, breakfast was absolutely inadequate compared to others hotels in this area. Hostess was quite rude aggressive and would eyeball, raise her voice and completely unaccommodating which ruined our experience. I have never put a bad review neither became annoyed of little issues but this one was an exception as just sitting for breakfast was a sour experience. Male host was reasonable and we did tipped him. We won't be visiting or staying at this establishment for sure. Overall not recommended unless you just want to crashing(sleeping) place on budget.
• Shahzad (10/5): - Staff was very helpful, cooperative and friendly especially Emre
• Rofini (3/5): Poor -
• CherylM286 (10/5): Sunrise restaurant and pub - Didn’t stay at the hotel but the bar staff are amazing. The lady for Turkmenistan was brilliant so much fun. The vegetarian pizza was the best we’ve had. We loved her completely! The food was excellent but she will goad you into another gin and tonic! 😂
• Shaki (2/5): - the staff at front desk is rude. the room is dirty, the bathroom was dirty, toilet seat was broken and was tapped. the night stand table had stain, the refrigerator was dirty. staff was rude to a friend who dropped me off at the hotel and wanted to help me with my luggage to the fourth floor, dhe started yelling at him hes not allowed to go up.
• Gabriel (10/5): Exceptional - The view on top is stunning ++ The kindest people i've met in Istanbul very warm and welcoming Will come back for sure!
• Malik (1/5): Bad - I request for breakfast, but they said not available No iron available, 3 night no clean I called the staff from the airport to pick up me the refuse when I booked the room shuttle service , which was like that
• maria pia (4/5): - The location of this property is very convenient, the cleanliness of the rooms and the services are practically non-existent. It is also a shame that Expedia was not available to change our accommodation, despite the advance notice. In practice we were forced to change the property, paying for another hotel that at the same price offered us a much better room and services.
• Mücahit (8/5): - Genel olarak beğendim konumu iyi çarşaflar temiz
• tina didde louise (2/5): - Kan bestemt ikke anbefales. Badet var møg beskidt. Madrasserne på senge de var brugt op, da de var begyndt at bøje fordi der er blevet siddet så meget i midten af madrassen. Hotel lugtede grimt. Meget lille hotel med en meget stejl vinkeltrappe, som du skal gå op af min sin kuffert. Værten sov på sofaen i den kun 8 km2 lille lobby.
• bülent (6/5): - Fena değildi. Fiyatına göre uygun.
• ATUL (8/5): - Average property and average service.
• Efty (10/5): Exceptional -
• Alessandra (8/5): - The staff who welcomed me was very useful and kind. However the hotel is often left unattended and/with people who do not know much about the hotel bookings and it is hard to communicate agreed conditions with some of them.
• Djurovic (1/5): Unprofessional, dirty, and rude - Location Here's a review you might consider: Rating: ★☆☆☆☆ I had an extremely disappointing stay at this hotel. From the moment I arrived, the staff were unbelievably rude and unprofessional. It felt like I was an inconvenience to them rather than a valued guest. Their attitude was consistently dismissive and unfriendly, making the entire experience uncomfortable. To make matters worse, the cleanliness of the hotel left much to be desired. The room was not properly cleaned, with visible dirt and dust in several areas. The bathroom was particularly unpleasant, with mold in the shower and a lingering unpleasant odor. It was clear that housekeeping was not a priority here. Overall, this was one of the worst hotel experiences I've ever had. I would strongly advise against staying here unless the management makes some serious improvements to both their customer service and their cleaning standards.
• Mohammedshiraz (1/5): Dont book on amy cost - Only location Everything, it was my life mistake to stay there. Staff always try to scam you by giving high price of tour, room were dirty and never got room service in 4 days and if you ask for room service they get annoyed, cimex were on beds was not able to sleep single night, toilets were stinking.DONT BOOK ON ANY COST.
• Ibrahimov (4/5): Disappointing -
• Alper Cevdet (2/5): - Please fix, clean and tidy your hotel room.
• Verified traveler (10/5): - Temiz ve Lokasyonu her yere çok yakın
• Mehmet Sercan (2/5): - Die Zimmer waren sehr dreckig. Es gab kein warmes Wasser. Sehr enge Treppen. Dem Personal war es egal, Hauptsache, die haben ihr Geld bekommen. Sind in der ersten Nacht wieder ausgecheckt.
• Bilegt (6/5): Pleasant -
• Diana (10/5): I loved the place not like my dog who was terrified by the beautiful colourful lamps at the front😍 -
• Tuncay (8/5): - Preis leistung war soweit in Ordnung Zustand nicht so besonders Ausblick zu blauen Moschee
• Muhammad (8/5): Very good -
• Janniss (7/5): We stayed at The Sunrise Hotel, twice already because of being near the touristic places. Our stay was alright and hassl - The hotel is just 5-10 minutes walk to Arasta Bazaar, Blue Mosque, Hagia Sofia and Basilica Cistern. The stairs is exhausting 😅 We were in the 3rd floor, so imagine going up and down the steep stairs is tiring. But since we stayed in the hotel for 10 days we got used to it.
• Nini (5/5): would choose something else even if not the worss - Well, one guy carried our baggage up the stairs :-) It was clean The location I am very often in Istanbul and the location is well. The hotel itself is not that bad even if too old for my taste (very small stairs, everything was working but lloked broken, I coudl close my roomdoor thoygh, this was broken) but is same price as other hotels offering more for same location. I didnt like the reception. The lady was very cold, I felt like I was disturbing, it tooks long minutes to verify we really add a reservation, then there was talks about and forth about what room they would give us... too much bad organization. No breakfast, not to best "level" for same price as othera offering this
• Shaswar (3/5): Scam - Here is incomparable and very noisy Noisy
• Ali (5/5): Passable -
• Bianca (10/5): - Super location, verry nice staff, good food.!
• Misel (2/5): - Badezimmer hat stark nach Moder/Schimmel gestunken, so stark das man die Badezimmertür und Badfenster zu machen musste, so das keine Luftstrom mehr war das daqs Geruch ins Zimmer wehte. Trotz Reklamation habe ich erst am 4.Tag ein anderes Zimmer bekommen, da hatte ich schon die Geduld verloren gehabt und ein anderes Hotel besucht. VG Misel Uzlas
• Imane (4/5): - The property was smelling cigarettes,heater was not functional , beds not confortable , very noisy in The morning, the grooming makes a l lot of noise . Receptionist didn’t talk English , and was seems not happy cause our flight was late and we made our check in in late night cause he was sleeping , and was not happy cause we had to go out again to look for something to eat . I had to change my booking same moment and looking for an other hotel .
• Sofia (2/5): DISGUSTING, TERRIBLE PLACE - This place is absolutely disgusting. The rooms are not soundproof and you can constantly hear noises all day and night long. The terrace bar does not exist, the staff are rude and unaware. There are no window views at all. I would highly recommend to stay aware from this place. It is dirty and disgusting and would highly recommend staying away from Hotel.com too.
• Jalal (3/5): Poor - .
• Ridhwaan (1/5): Disgraceful - location room booked for 5 nights. out of the 5 nights, it was only cleaned once and that’s after persistent request made. staff unhelpful and didn’t seem as if they cared. Hospitality non existent. the room itself was outdated, broken cupboard doors, dated interior. Unfortunately not able to give minus ratings, otherwise this would be in the depths of my hot heap of excretion.
• Abu (7/5): Good -
• Mitchell (1/5): Dangerous practices throughout hotel - Nothing Scruffy. Manager asleep on sofa in reception upon arrival. He rearranged the furniture so we could sit but forgot to remove his sweaty socks. We were locked in hotel in morning. I.e no staff at property. All doors locked. And a phone number to ring if you required help. But pinned to outside of door, so no help at all. Had to jump 10 feet out of window to make our exit and catch our flights. So basically pretty awful. Really lucky there wasn't a fire. Or medical emergency in night. Would like to complain but you make it so hard to do so might as well not bother. Yours unimpressed and unhappy. Andrew mitchell
• Abdul (1/5): Bad -
• Poliyana (10/5): Exceptional -
• Zamir (3/5): Poor - There was no receptionists Hotel entrance was locked up to 1o o" clock in morning The main entrance should be open
• Kamal (1/5): Avoid at all costs!!! - Nothing Filthy hotel with bed bugs all over the bed. Had to leave the hotel at midnight and go around the streets until the morning to get the issue sorted. At the end we had our money refunded and booked a cleaner hotel to stay in. Worst night of my life and this has started a paranoia in me with hotel cleaning standards. Would stay away at all costs!
• Angelique (10/5): - Très bon séjour, le personnel très accueillant. Hôtel familiale très sympa. Jolie vue de notre chambre au dernier étage. Terrasse avec jolie vue également. Cette chambre ne convient pas aux personnes à mobilites réduites car pas mal d’escalier. L’hôtel propose également un restaurant.
• SusanaG1115 (2/5): A disaster - We were 4 people and one of them had to go to another hotel, because her reservation was given to another person. We were told this is a usual practice in this hotel. Breakfast was very basic and poorly served. There are much, much better hotels in this area for the same price. The hotel has also a pub, so high music is played until 12.30-01:00 at night, making difficult to have a good night sleep. There is also a lot of noise coming from the kitchen. We spent 5 nights there and the room was never cleaned and the towels were never changed. If you follow my advice, do not book this hotel. They are far from being professional.
• Nomad376201 (6/5): Please, avoid to visit the place in front of this Hotel. Sultan Terrace Fish Kebab Steks Hous - Be Careful. Do not enter the place in front of this hotel. Sultan Terrace. It was the worst experience with the staff of this place. I went up to the terrace with my parents. We were very excited by the view from the terrace. We sat down at the table. The waiter offered us a seafood platter for 30 Turkish liras. This platter was not priced on the menu. that's why they insisted on him. Of course I couldn't resist the temptation and ordered. everything was fine and dandy until they brought the bill for payment. 30 Turkish Liras turned into 3000 . It was a shock. A huge scandal started. The waiters insisted that they told me that it cost 3000 and not 30. That such a plate cannot cost so cheap. Although the fish was fried with a lot of oil and dry. The waiter was ready to hit me. I called the police, they called lawyers. I negotiated up to 2000 Turkish liras. I left with a bitter taste. Disappointed and robbed. They are thieves and crooks. Avoid this Local Sultan Teras Fish Kebab Steks House
• Rusu (6/5): Pleasant - Be Careful. Do not enter the place in front of this Hotel. The Sultan Terras Fish Kebab steks House. It was the worst experience with the staff of this place. I went up to the terrace with my parents. We were very excited by the view from the terrace. We sat down at the table. The waiter offered us a seafood platter for 30 Turkish liras. This platter was not priced on the menu. that's why they insisted on him. Of course I couldn't resist the temptation and ordered. everything was fine and dandy until they brought the bill for payment. 30 Turkish Liras turned into 3000 . It was a shock. A huge scandal started. The waiters insisted that they told me that it cost 3000 and not 30. That such a plate cannot cost so cheap. Although the fish was fried with a lot of oil and dry. The waiter was ready to hit me. I called the police, they called lawyers. I negotiated up to 2000 Turkish liras. I left with a bitter taste. Disappointed and robbed. They are thieves and crooks. Avoid this Local Sultan Teras Fish Kebab Steks House
• amjad (2/5): Stain on bed Air condition not working No left - Stain on bed Air condition not working No left I had to go to the fourth floor The mini bar fridge not working Very Noisy There are not friendly and there are lying about their property and they are not friendly at all I don’t recommend it for anyone they said they speak English but they are not it’s hard to communicate
• Duygu (10/5): - 2 gün konakladık. Odalar temiz ve güzeldi.
• Zoha (10/5): - Very hospitable and accommodating staff
• Fanni (8/5): - Cozy room, nice area
• tikiah2015 (10/5): Nice, clean, affordable - This place is a great bargain. Compared to two other places I stayed, it is the best deal. They will take great care of you here, especially Hammad! There’s also an amazing cafe/restaurant where you can eat great food and people-watch in a prime location, only 10 minutes away from the main tourist attractions (like Haga Sofia). Don’t mind the stairs. It is well worth it. When you come, be sure to ask for Zeki!
• jamesnA2899RC (10/5): Good little Hotel / Restaurant - Great little hotel in heart of all the important historical sites. I found the room clean and comfortable. Typical European size room and a winding staircase. They have a terrace restaurant and bar with an excellent view. Thier street side restaurant has good selection of the local favorites. Management and staff are very attentive. Local artists frequent the street side bar.

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