Hotel Berna

Location: Largo Fratelli Alinari 11, Florence, it

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 10:30 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Access to health care professionals
• Delivered food - securely covered
• ATM/banking
• Shopping on site
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Internet access
• Housekeeping on request

Rooms Available

• Deluxe Room

  1 Double Bed and 1 Twin Bed OR 3 Twin Beds

  237 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 24-inch TV with satellite channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - A down duvet

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Bed sheets not available

• Classic Double or Twin Room

  1 Double Bed OR 2 Twin Beds

  194 sq feet

  
  

  Internet - Free WiFi

  Entertainment - 24-inch TV with satellite channels

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and room service (limited hours)

  Sleep - A down duvet

  Bathroom - Private bathroom, shower, free toiletries, and a hair dryer

  Practical - Safe, desk, and iron/ironing board (on request); rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - Bed sheets not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Satellite channels
  • Electric kettle
  • Room service (limited hours)
  • Daily housekeeping
  • Free WiFi
  • Down comforter
  • Free cribs/infant beds
  • Bed sheets not available

• Family Room

  Room with attached bathroom with parquet floors. Offers free Wi-Fi, air conditioning, and a flat-screen TV with Italian digital channels.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Single-room air conditioning for guest accommodation

• Classic Double Room

  Room with attached bathroom with parquet floors. Offers free Wi-Fi, air conditioning, and a flat-screen TV with Italian digital channels.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Single-room air conditioning for guest accommodation

• Deluxe Triple Room

  Room with attached bathroom with parquet floors. Offers free Wi-Fi, air conditioning, and a flat-screen TV with Italian digital channels. Please specify bed preference when booking.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Electric kettle
  • Wardrobe or closet
  • Upper floors accessible by elevator
  • Toilet paper
  • Emergency cord in bathroom
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Socket near the bed
  • Accessible by lift
  • Key access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Mercedes (10/5): -
• Elizabeth (10/5): Great! - This property was in the perfect location. It was close to the train station and was a great place to stay! We arrived at a time when the front desk was closed, but it was no problem - the instructions they sent to do a self check-in were very clear and it worked perfectly!
• Malgorzata (6/5): Great location but poor noise insulation. - Excellent location. Close to the train station and walking distance to Duomo. Bed was comfy and the room was spacious. It also had air conditioning. The ladies at the reception were super friendly and spoke excellent English. The noise was horrible. My room was located facing the yard so every night I heard loud noise from I guess a restaurant. On top of that the voices from the reception were so loud it was impossible to sleep in the morning. Very poor noise insulation. And then there was the door buzzer which was drilling into my brain. The shower had a few hair here and there (which were not mine). Also there was no wardrobe only a bench where you can put your clothes.
• Luana (8/5): -
• denise (10/5): Freundliche Begrüssung und hilfsbereit. Das Zimmer war super, leise und das Bett bequem. Das Gepäck kann am Abreisetag d - Die zentrale Lage / Nähe Bahnhof S.M.N. —-
• C (5/5): Ideal location - excessive noise from reception - The location was ideal The member of staff I met on arrival was delightful - on departure the member of staff on duty failed to acknowledge me It was so noisy - the location was in the city centre, adjacent the rail station - there was minimal external noise, however, the level of conversation at the reception desk was so loud this did disturb me - on more than one occasion
• Linda Yongsun (8/5): -
• KAYOKO (9/5): フィレンツェの中心部を短期間で見て回るのに最適 - とにかくスタッフさんが素晴らしいです！毎日の清掃も行き届いていました。ベランダがあって風が気持ちよく、サンタマリアノヴェッラ教会が見えます。ウフィツィや大聖堂にも徒歩で行けてとても便利です。 大きなマイナスはありませんが、エントランスに近い部屋だったので人の出入りが少し騒がしかったです。
• Denis (9/5): -
• Luigi Gianni (8/5): -
• Ali (8/5): Good - Location and staff
• Helmut (10/5): Firenze, 25 Aprile Grazie Hotel Berna - Gentili e professionale. Pulizia top. Silenzioso di giorno e di notte. Bagno con finestra. Letti super. La colazione purtroppo non rende giustizia al buon livello della struttura. Solo il caffè è ben fatto.
• Sallyanne (10/5): - The people were helpful and the place was good for 4 single ladies.
• gunjan (8/5): Very convenient and functional, clean - The location was awesome. It is right across the train station Santa Maria Novella. The building is clean and the room was small but clean. The bathroom was neat and clean and modern with plenty of hot water and towels. The window in the room can be opened to let in fresh air if the room gets hot. We did not need the air conditioning as the weather in April was pleasant. Number of casual eating places around including McDonald's and Burger King- for those needing no surprises for breakfast etc. There was a little misunderstanding about Breakfast not being on our reservations, while we thought we had that option. However the property was gracious enough to include it for us on the same invoice.
• Faruk Hüseyin (9/5): - Temizlik, konumu ve personel ilgisi
• Paul (9/5): Good place to stay - Well located
• Annamaria (10/5): - La posizione dell'hotel comodissima
• Wolfgang (9/5): -
• Anna (9/5): -
• maria (7/5): - Es un con servicio de recepcion limitado, Igualmente las instrucciones de inf¿greso fueron claras.Nosotros fuimos x trabajo y estaba bien, se podri mejorar un poco el desayuno pero cumple. Nadia muy atenta y simpatica. La zona no es super, pero para tomar tren todos los dias estaba bien. la cama no era muy comoda.
• Cindy (10/5): I am definitely recommended this to my many friends who traveled. Good job. - Front desk staff was amazing. Perfect location with great room. Great location, customer service and decor. I believe the front desk attendance’s name was Valentino. She was just amazing.
• ANTONIO (10/5): - Difronte stazione santa Maria novella e direttamente in centro
• Pedro (2/5): Décevant - Emplacement à côté de la Gare et la collaboratrice sur place été serviable et sympathique Proximité du centre de Florence - Rester coincé dans l’ascenseur avec ma femme enceinte et mon fils de 3 ans; Hôtel uniquement au 3eme étage - la réception n’est pas ouverte 24/24 mais c’est normal vu qu’il s’agit d’un petit hôtel (- de 10 chambre, je pense); aucune possibilité d’utiliser un micro-onde ou autre car cuisine fermé à clé. - Petit déjeuner très simple et basique - installations à modernisé Tout ça aurait peut être moins d’impact si on aurait payé la vrai valeur pour cet hôtel, le rapport prix /qualité ne correspond pas du tout à la réalité
• Viviane (5/5): -
• Iryna (10/5): - Очень удобное размещение. Рядом вокзал, магазины, это центр города. Приятный персонал. Вкусный завтрак. Кровати удобные, есть фен, шампунь, чайник в номере. Разрешили оставить чемоданы до 18-00 после выселения-для нас это было важно.
• EVANDRO (6/5): For a 1 day stay it is ok - Close to the train station Too much noise and expensive for the condition.
• Beatrice (8/5): Buon hotel in posizione strategica - La gentilezza dello staff, la pulizia, la comodità del letto.
• William (6/5): - It did the job but fairly basic. Everything worked and was clean. Towels provided. No frills but if you want a place to sleep it's fine. There was loud building work going on outside the room from early in the morning. Not the hotel's fault but affected our sleep.
• Harllan (7/5): -
• Xiaodong (10/5): 入住舒适，心情舒畅 - 房间清洁，设施良好。员工热情友善、主动待人。前台见到客人进出会主动打招呼并询问需求。酒店虽地处人流密集地方，但多处门锁让人感到既安全也方便。 上下楼的电梯面积太小，身背行李难以转身。
• MORINE (8/5): Very pleasant. - Very near the station and walkable to most places we wanted to visit in Florence. A good, varied breakfast. Friendly, helpful staff.
• Steve (8/5): - Convenient location for our needs . Clean and tidy room. Pleasant staff.
• MICHELA (8/5): - Posizione ottima e staff sempre disponibile
• Petra (8/5): - Gute Lage zum Bahnhof. Kleines zweckmäßiges Zimmer sauber alles vorhanden was man benötigt für einen kurzen Aufenthalt. Freundliches Personal. Es gibt nur einen winzig kleinen Aufzug.
• İsmet Acar (7/5): -
• Marie (9/5): -
• Guest (9/5): -
• antonio (9/5): Buena opción calidad precio. - La ubicación, hotel muy próximo al centro y a la estación de tren. Muy limpio. Además el desayuno merece la pena, dados los precios que tiene tomar cualquier cosa en Florencia. El personal excepcional.
• Alejandro (8/5): Buen lugar, buena ubicación - Bien ubicado, cómodo y limpio Había un poco de olor x las cañerías del baño, para Mejorar eso
• Fatima (7/5): - Excellent emplacement Trop de bruit le matin
• Adhemar (10/5): Indicaria sem sombra de dúvida. - Desde da chegada até ao café da manhã os funcionários foram bastante receptivos e atenciosos. A localização é excepcional. Excelente custo benefício. Indicaria sem dúvida. Não creio que seja algo que não gostei, mas acho que seria interessante ter também um lixeiro no quarto.
• Rosario (8/5): -
• Wen-Xin (10/5): -
• Denise (8/5): -
• Rita (7/5): - A localização era excelente com bons acessos para o centros histórico da cidade. Casa de banho espaçosa, água do chuveiro com temperatura regulável eficaz. Barulho noturno que tornou as noites mais agitadas pelo facto do isolamento da acústica do quarto não ser eficiente. Pequeno almoço razoável, creio que para o número de hóspedes o tempo de disponibilização do pequeno almoço e o espaço onde o mesmo é oferecido seja inadequado
• Francina Pedrini (9/5): - Muy buen lugar. La ubicación es genial si te moves en tren... y llegas super bien caminando a los lugares turísticos. El personal atento y amable. Buen desayuno.
• Mariale.07 (10/5): - Todo la ubicación habitación el desayuno la atención del personal No tengo ningún comentario para referir
• Luise Laine Reyes (10/5): -
• Monika (8/5): - Close to train station, friendly and helpful staff. Room needs small renovations, windows do not close tight and sometimes you can feel the air under the doors.
• Alessandra (10/5): - Stanza accogliente. Ottimo rapporto qualità prezzo Nulla
• Marian (10/5): 💯 Excellent - Updated apartment, great location near everything
• jorge leonardo (9/5): - La ubicación, todo muy limpio, Que no nos dejarán usar el aire acondicionado, después de llegar un día con 20 grados y queríamos un ratito de aire antes de volver a salir, pero nos dijeron que hasta abril no se podía prender, y el desayuno muy muy básico
• Matteo (9/5): - Personale molto cortese e gentile Camere e albergo in centro-Quindi un pochino rumoroso
• Anna (8/5): Fajne miejsce. - Lokalizacja Od 6.00 rano na zewnątrz było bardzo głośno.
• alejandra (10/5): - La ubicación inmejorable, todo cerca, estación de tren, mercado, lugares turisticos, supermercados. La habitación es amplia y confortable. Todo bien
• Tanja (8/5): Ich würde die Unterkunft wieder auswählen. Perfekt für einen Kurzaufenthalt. - Die Nähe zum Hauptbahnhof und dennoch war es sehr ruhig.
• Lucrecia (8/5): Aceptable - Ubicación y la habitación para una noche no estaba mal Las noches ruidosas en los pasillos
• GABRIELLA (10/5): Perfect location - The position was perfect, close to the train station and the center. The staff very nice and helpful, good breakfast. The room was spacious and comfortable. We’ll stay here again when we’re back to Florence Everything was perfect.
• Guillermo (10/5): - Ita a good day
• Philippe (8/5): -
• Neil (10/5): - 1.staffs: all staff are very nice and helpful. I forget my phone in the hotel and the help DHL to me 2.Position: very close to train station, restaurants, and supermarket low price downstairs
• Γιώργος (7/5): -
• Mindaugas (10/5): - Svaru, tvarkinga, gera lokcija
• Claudio (10/5): Totally worth it! - Everything was near, basically, you can walk to anything of all MUST in Firence!!
• アヤベ (9/5): - フロントマンの人が拙い英語でも、意思を汲み取ってくれました！どの人も非常に優しいです！
• Rita (9/5): Excelente ubicación, muy limpio - La ubicación, el desayuno y la amplitud de la habitación El colchón de la cama nos pareció un poco incómodo.
• leire (9/5): - Ubicacion y amabilidad Todo bien.
• Paola (8/5): - Posizione ottima, staff gentilissimo e disponibile, colazione buona Ascensore decisamente piccolo
• Ignacio (10/5): Super - La atencion, ubicacion y el momento del desayuno muy ameno Si estas pasado de peso el tamaño del ascensor es algo a considerar. Con el equipaje si entras para adelante salis para atras
• Macera (8/5): -
• LUIS DANIEL (10/5): Sumamente placentera - Bondad de las instalaciones ,espacio y ubicación Excelente desayuno y atencion profesional a cargo del mismo. Daban ganas de quedarse a vivir. Nada
• Marcela (9/5): Velice doporučuji a dala bych i 3 hvězdy. Super místo hned u nádraží, v blízkosti bary, restaurace - Velmi výhodná poloha, check-in již po obědě, personál velice vstřícný a ochotný. Možnost uložit zavazadla před odjezdem. Super snídaně, paní Nadja, která nám dělala kávu dle našich přání a celkově přispěla k super atmosféře Trochu slabší signál wi-fi v některých částech pokoje, měkčí matrace.
• SHINYA (8/5): - 駅からとても近い。 スーパーがすぐ隣にある。 トイレ・浴室の換気がよくなく、部屋に湿気とにおいが漏れてくることがあった。、
• Fatih (10/5): - The stuff was so kind and helpfull. The iron was available in the room, complimentary drink was also nice.
• Paolo (10/5): -
• Nancy (8/5): - Location was great in relation to the train station. That is what we were looking for. It is also close to many restaurants and bars. I thought this was a real hotel with a proper lobby. Perhaps the photos on line were misleading or maybe i just got confused. I don't like that Booking.com adds "or similar" when I say that I am specifically looking for a hotel. If I am searching a hotel, it is because I want a proper hotel for a specific reason. This is not a bad reflection of this property, just of the way the page is coded in Booking.com
• Daniela (10/5): Little hidden treasure in the heart of Tuscany maremma - AMAIZING, very very good! good quality, variety and the cherry on the top, the smile and friendly Maria And Andrea :D I would recommend to put more attention of the way customers/tourists are received, taken care off and assisted. Is such a pity, that such a beautiful location, may not be that much appreciate it, for the lack of premium customer service, as a "Resort", specially a Wellness one, should have, embrace and pursue.
• Karina (9/5): - Muy cómoda ubicación, cerca de todo y de la estación de tren! Muy confortable y personal muy amable! Sin duda volveremos!
• Arduino (8/5): -
• Florence (9/5): Would 100% recommend - Great location AC Staff was very nice Clean room
• XIN (5/5): -
• Gabrielle (9/5): -
• Alberto (9/5): - Camere spaziose e pulite. Posizione ottima. In generale superiore allo standard. Staff gentilissimo: Alina super ospitale e disponibile Nulla
• yves (8/5): Très bon hôtel. - Excellente situation. Très bon rapport qualité-prix. Accueil sympathique. Excellent café. Le quartier de la gare attire toujours une faune particulière.
• chiara (8/5): Esperienza positiva - Posizione, cortesia personale
• Laskowska (8/5): -
• Renata (10/5): Confortável e bem localizado. - Bem localizado, qualidade da roupa de cama e banho, limpeza. Bem perto da estação de trens.
• elena (8/5): - We liked everything, but it was slightly tight for the family of 4, but ok to spend a night
• Khen (10/5): מלון מצוין - מלון מעולה. מיקום מצוין, נקי, נעים וצוות ידידותי מאוד שסייע לנו.
• Michela (10/5): -
• Hristina (9/5): -
• Elio11 (10/5): Ideale per lavoro e tempo libero - Personale molto gentile, camera ampia, pulita e wifi perfetto per riunione di lavoro. Comodo perchè vicinissimo alla Stazione di S. Maria Novella e di conseguenza al centro. L'ascensore è piccolissimo
• Claudia (10/5): - Posizione ottima, buona la colazione e gentilissimo lo staff.
• Sandy (10/5): 電梯小了點，但是總比沒有好。地點真的是太方便了。 - 地點跟自助早餐 半夜暖氣會暫停被冷醒
• Mauro (10/5): - Cordialità e gentilezza dello staff. Posizione. Colazione
• Italo (10/5): Excelente estadia em Florença. - Café da manhã muito bom, localização perfeita perto do centro de Florença e da estação de trem SMN. Embora prédio antigo quarto limpo e moderno com equipe muito atenciosa. Esse hotel me surpreendeu positivamente. Nada para comentar como ponto negativo.
• Osamu (8/5): -
• Ana (10/5): - Cappucino, atendimento e localização Nada
• Vanessa Cristina (8/5): - Boa localização e limpeza! Café da manhã modesto mas atende. A Nadia é uma querida, muito simpática! Adiantou nosso café para dar tempo de comermos antes do nosso trem. Único ponto negativo é o elevador pequeno mas é suficiente pra subir e descer com as malas. Pra nos locomovermos nos demais momentos, utilizamos a escada
• Maribel (10/5): -

Photos