The Queen Hotel & Spa

Location: 67 Thuoc Bac, Hanoi, VN

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 05:30 AM

Check-out: 12:00 PM

Amenities & Facilities

• Area shuttle (surcharge)
• Free WiFi
• 24-hour front desk
• Luggage storage
• Sauna
• Designated smoking area
• Concierge service
• Elevator
• Bicycle rentals nearby
• Breakfast available (surcharge)
• Television in common areas
• Scooter/moped rentals nearby
• Safe-deposit box at front desk
• Multilingual staff
• Porter/bellhop
• Tours/ticket assistance
• Area shuttle (surcharge)
• Shopping center shuttle (surcharge)
• Snack bar/deli
• Ecotours on site
• Airport transportation - pickup (surcharge)
• Train station pickup (surcharge)
• Ballroom

Rooms Available

• Standard Room

  1 Double Bed

  161 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV, premium channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service

  Sleep - Select Comfort bed, premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds available on request

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Stovetop
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Access via exterior corridors
  • HDTV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Sleep Number by Select Comfort mattress
  • Smoking and Non-Smoking

• Superior Room

  1 Double Bed or 1 Twin Bed

  237 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV, premium channels, and DVD player

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service

  Sleep - Select Comfort bed, premium bedding, a down duvet, a pillow menu, and turndown service

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Phone, safe, and desk; rollaway/extra beds available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • DVD player
  • Private bathroom
  • Slippers
  • Satellite channels
  • Stovetop
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • HDTV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Sleep Number by Select Comfort mattress

• Deluxe Room

  1 Double Bed or 2 Twin Beds

  269 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Kitchen with refrigerator, stovetop, coffee/tea maker, and microwave (on request)

  Sleep - Select Comfort bed, premium bedding, a down duvet, a pillow menu, and turndown service

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Phone, safe, and desk; rollaway/extra beds available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Kitchen
  • Stovetop
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • HDTV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Sleep Number by Select Comfort mattress

• Family Room, 2 Bedrooms

  2 Double Beds and 2 Twin Beds

  431 sq feet

  
  

  Layout - 2 bedrooms

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service

  Sleep - Select Comfort bed, premium bedding, a down duvet, and a pillow menu

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Safe, desk, and iron/ironing board (on request); rollaway/extra beds available on request

  Comfort - Air conditioning and daily housekeeping

  Non-Smoking

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Stovetop
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • HDTV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Sleep Number by Select Comfort mattress

• Family Room

  3 Twin Beds or 1 Double Bed and 1 Twin Bed

  376-sq-foot individually decorated room with a balcony

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with premium channels

  Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and 24-hour room service

  Sleep - Select Comfort bed, premium bedding, a down duvet, a pillow menu, and turndown service

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Phone, double sofa bed, and safe; rollaway/extra beds available on request

  Comfort - Air conditioning and daily housekeeping

  Smoking And Non-Smoking

  Room is accessed via exterior corridors

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Stovetop
  • Sofa bed
  • Daily housekeeping
  • Room service (24 hours)
  • Designer toiletries
  • Premium bedding
  • Turndown service
  • Access via exterior corridors
  • HDTV
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Sleep Number by Select Comfort mattress
  • Smoking and Non-Smoking

Guest Reviews

• Stacy (6/5): Mediocre at best - I stayed for two nights. The furnishings were not nearly as nice as portrayed in the photo, they were old and worn. There wasn't an individual shower, there was a hose on the wall and everything in the bathroom gets wet. Bring your own toiletries. There were also ants in the room. I was told that breakfast began at 7am. I arrived at 7:05am and the entire buffet had been wiped clean by 6 Chinese tourists. It was not replenished until after 7:20am. The "spa" is laughable, it is a table behind a curtain on the way to the elevator.
• Kim (8/5): I recommend - Staff was Phenomenal especially the young man who worked serving breakfast during tet. He deserves a raise. He was friendly and professional did an excellent job at serving breakfast, working the front desk and whatever else he did during my 4 nights there. The room had ghost ants on the desk but I am from Florida so I was use to them. they are harmless but annoying because I couldn't use the desk.
• Verified traveler (6/5): - Good location good food cirrrncy exchange on site gives good rate.
• Verified traveler (8/5): - The room and toilet is much bigger in size compared to its price, and staff are generally friendly. However, the room and facilities is a little old and lacking. The "rain shower" in my toilet wasn't working, water pressure was weak, and the toilet was a little too dirty for my comfort (due to age and not lacking of cleaning). Also, note that the hotel closes its shutters at midnight. If you want to party till late, you will have to bang on the shutters and have a slightly disgruntled staff open the door for you. Overall, just OK if you prefer a big room and cheap price, but not if you want more amenities and better facilities.
• Riccardo (8/5): Nice - Good for quality/price
• Sandy (6/5): 하노이 시내에 위치해서 시내에서 접근하기가 용이함. - 3박4일 퀸호텔에서 지내면서, 불편했던 점은 두번이나 와이파이가 끊겨서 불편하였습니다. 좋았던점은, 프론트 직원과 호텔직원분들 모두 다 친절하고 상냥하게 대해준 점. 조식도 먹을만 했고, 특히 원하는 투어를 물어보면 브로슈어를 보여주면서 상세히 설명해주고 예약까지 다 잡아줍니다. 저는 개인적으로 하롱베이 투어와 갓빠섬 투어중인데요. 두 투어 모두 강추입니다. 개인적으로 하노이 시내구경보다는 외곽의 투어를 추천합니다!!! (시내는 오토바이로 정신없고 소음과 매연이 심하고 보행자 신호등이 없어서 건너실때 항상 주의!!!) 호텔의 친절도에 별5개입니다. 감사합니다.^^
• Céline (8/5): Service à la clientèle - Grand souci de bien nous satisfaire , services de touristes pour excursions, avions, autobus et autres excellents
• Aidan (8/5): - Efficient early check in at 12 noon. There was some confusion the next morning at 6am about whether I had paid for the pre-paid taxi to the airport but it was sorted out.
• John (4/5): Not good - This place is for a budget traveler who cares nothing about quality. Rooms were not wel maintained. Location was also a bit sketchy. Beds probably had bed bugs but I’m glad I did not try to stay over the night I left as soon as I got there. Room also had an old weird smell to it. Just not the experience I expected. Much better to pay more for better quality.
• Verified traveler (10/5): Excellent for Ho Chi Minh airport - Needs a place to stay for one night that was close to the airport. This place was perfect. Couple of minutes walk to both domestic and international terminals. Staff great, food was good, room clean, spacious, modern. Bed was very firm but I slept well. Hotel is either new or recently refurbished and looks great and modern I asked for a mug and one was provided immediately
• David (4/5): Helpful staff, sub-standard accomodation - Welcoming desk and breakfast staff but disappointing facilities. No curtains on windows with halogen street lamp pointed directly at room, cursory or no daily cleaning, non-operating fridge, no waste basket. Location however was central, on seething old city tiny street.
• Richard (4/5): Thief amongst us - Went out Monday morning and left my key at the front desk. Even though I had the do not disturb sign up, some staff member came in and removed the dirty linens and stole my electric toothbrush. Be warned that there is a thief working in this hotel. Everything closes around 6 or 7 around this area. It is within 10 minutes walking distance to the bar street. I didn't enjoy my stay due to the fact that someone stole from me, but either than that it was OK. Be warned....
• jesbert (2/5): Not recommended - Decepcionante, las fotos están muy trucadas, la ubicación es buena pero la calidad/precio no corresponde. Suciedad en todo el edificio, la habitación con muchísimo polvo, mala luz, el cabecero no se había limpiado en siglos, la ventana daba a la escalera del hotel, baño muy sucio.... Nos fuimos a otro hotel perdiendo el dinero antes que dormir ahí.
• Linda (4/5): Hotel standard is below expectation - My husband and I stayed in this hotel on 20-21 Feb. The bathroom cistern was filthy (they did not clean the part between around the hinge of the toilet lid - there were black batches.. The bath towel did not look clean and smelled. The slippers in the room were hard and look dirty The wifi in the room did not work.
• Georgy (4/5): Located among hardware shops and is noisy. - Bad - blanket has a big hole. Have to climb 2 storey as there is no lift. Breakfast lousy - cook did not get ready by 6:30am. Breakfast was ready by 6:55am. Some guests just can't wait because their pick up transport arrived. Food was bad.
• Verified traveler (2/5): Ej bra - Okunnig personal. Kan ej engelska. Otrevliga. Ej hjälpsamma. Stänger igen under natten så man ej hittar fram till hotellet. De drar ner galler och skymmer hela hotellet.
• yo- (8/5): 旧市街の真ん中のホテル。 - 設備は傷んでいたりするところがありますが、傷んでいるだけで使用に差し支えはありません。日本並みの設備を希望される場合はお金を払って上のランクのホテルに泊まるべきでしょう。私はスタッフの方々の親切さと笑顔もあって、とても気持ちよく滞在をすることができました。ホテルの立地条件も良くてコストパフォーマンスの高いホテルだと思います。
• Kai (6/5): - normal vietnam hotel, price & environment is equal. room is simple & a little bit old. BUT apparently hotel not laundry the bed sheet & pillow, i can smell the previous guest's odor. it's disgusting...
• Mien (8/5): sạch sẽ, tiện nghi, dịch vụ tốt - Tốt, sạch sẽ, giá cả vừa phải, vị trí trung tâm
• Verified traveler (10/5): - Really good staff. Wifi works great and breakfast is really good. Very well located hotel near the lake
• Verified traveler (8/5): Top value for money - Staff is amazing and will help your in all your needs!! Good breakfast, and really well located at 5 min walking from the lake
• L (6/5): Run down hotel - Hotel is run down, looks nothing like pictures shown however is good value considering the price and is in a very convenient location.
• denis (10/5): Nice hotel in the center of town - The staff are wonderful. They make sure that all your needs are met. I arrived very early and had a room before 9 in the morning. I came back to hotel after going to halong bay and had a great dinner there. Will stay there next time when in Hanoi
• Sara (6/5): Average hotel in the Old Quarter - We stayed 2 nights - once before our trip to Halong Bay and once after. On the first night, we were at the back of the hotel where it was nice and quiet but the room felt a bit grubby. On the second night we were at the very noisy front of the hotel but the room was slightly more spacious and brighter. Both times, it was fine for what we needed (just somewhere to lay our heads) but nothing special. 'Double' beds are really just 2 singles pushed together with a rolled up duvet shoved between the mattresses! You'll need to ask for a second duvet as they only give you a single duvet big enough for 1 person. Breakfast was only ok, we actually went out for breakfast the second morning instead of using our breakfast included option.
• Yung Shing (8/5): Suitable for short stay; near city center - The staff was friendly. We were late for breakfast (9.30am) we thought it would be till 10am but saw the choice was limited anyways. Value for money.
• Verified traveler (6/5): nice hotel, close to the old city. - only one woman of the staff knew english. the other staff tried to be nice but not always efficient.
• Biljana (10/5): Very good - Great staff, good location, value for money. Staff is friendly and happy to help. They accommodated all our requests Location is great...walking distance to everywhere Value for money.....you get more they you pay for
• Wayne (6/5): Good for the price. - Upgraded to superior on arrival (to pursue with hotels.com) as standard room nothing like hotels.com description! Location great, staff brilliant & superior room good. Breakfast was good most days, plenty of options.
• Verified traveler (6/5): - Hotel staff was great. Conversing in english should not be a problem. And for any assistance or help on taxi or trips all you need to do is ask. Room was great too . Its not a 5 star to begin with.
• Frank (8/5): - Overall, I was happy with my stay. Simple, clean, good location and good value. They were too noisy early in the morning. But I called the front desk and it immediately stopped. Hopefully they took note.
• Eve (8/5): A nice hotel with friendly staff - We first booked 3 nights with this hotel but then booked another 6 nights as we have some unfinished business there. The hotel is very good for a budget hotel. The room is surprisingly spacious, has mini bar, coffee making facility, comfortable beds and a very good wifi connection in room. The staff: Ngoc, Cuong, Tung, Daisy and Hoa, the sales manager, are excellent, they did their best to make our stay a pleasant one. The buffet breakfast is quite satisfying where you can order freshly cooked eggs or pho. They also can help you with any travel arrangements. We won't hesitate to stay there again in the near future as it's a very good value hotel!
• Verified traveler (10/5): Great - This hotel ticked all the boxes and was surprisingly good for the money. Far better than expected.
• John (10/5): Excellent value,great location,helpful staff . - We had a really enjoyable stay - the Hotel was a contributor to that.
• Eric (10/5): Exceeded my expectations - Staff absolutely wonderful. Caring and always smiling, they all made my stay in Hanoi even more pleasing. They went out of their way to help me book trips around the city and then to Sapa and Ha Long Bay. Each ones were up to my (sometimes very specific) expectations.The rooms were modern and clean, good WIFI and the included breakfast had a nice selection every morning. The hotel is located on a very busy street, but near everything the city has to offer. Will return there next time I'm in Hanoi, without any hesitations.
• Kellyn (8/5): Exceptional Staff - The staff at this hotel made all the difference! They are helpful, kind, and always had a smile on their face. The hotel is what you expect for the price. It's not fancy, but it's suitable and clean. It's also located in close proximity to many attractions. Again, the staff is what made my stay in Hanoi so wonderful!
• TrueNorth (6/5): Not like the pictures!! - Be warned, this place is not like the pictures AT ALL. The place is under renovation. We stayed in two different rooms. The first room was really really dated and dark and dreary. The second room was nice and had a lot of space. The bathrooms are not the greatest and hot water is sometimes not available. There is no wifi that works at this place. However, the staff are absolutely incredible and go way above and beyond the call of duty. They will plan your trips, make international calls for you, hold your bags if you leave for a cruise or anything. They are really really awesome, especially Anna. The breakfast was okay. The location is really good. It's a nice place to crash but not if you are looking for a nice place to stay. You get what you pay for. Also, if there are springs digging into your back on the mattress, try flipping it over. The bed was 100% more comfortable after we did that.
• Collen (8/5): Nice hotel located in the heart of the Old Quarter - We arrived early in the morning and was upgraded to top floor suite. Hotel staff very helpful in setting up tours to Ha Long bay and directions for getting around the old Quarter.
• Juvian (10/5): Service and room facilities - A very good location near to shopping and restaurant. Price is very reasonable. Staff especially are very helpful and friendly. They keep reminding us to be more careful with our bags if we going to the night market. Not regret to stay in this hotel, highly recommended this hotel to others.
• Bogie (8/5): Ok to stay for the night - Stayed there just as a stop over to Ha Long Bay, everything ok but nothing amazing
• AZ (8/5): Wonderful staff made this a perfect vacation - This hotel is located in the old quarter. We were able to walk to almost everything we wanted to see. The hotel staff was friendly and helpful; every day they asked where we were going, gave us useful tips, and asked us about it on our return. Their service was prompt and professional whenever we needed anything, directions, a taxi, extra towels, even the pharmacy. They have a spa and travel service on site, and the breakfast was delicious. We would absolutely stay here again.
• Mae (8/5): Good value, very friendly staff, comfortable room - Very good value. I do like the location as you are in the old quarter but without the disadvantages of this very touristy area. Room are clean. Comfortable bed. Buffet breakfast is quite good for the price (in many budget hotels, you are only given bread and eggs with a hot beverage). Staff are very friendly and helpful. Our room (standard room) was on the back side, so very quiet. Bathroom with bathtub and shower curtain which is a good point. Amenities are ok, but no free bottles of water. Flat screen tv. Only thing: lighting is poor and greenish in the room, but there was a huge window so it is ok during day time. For budget travelers, I'd highly recommend this hotel as I had lower quality rooms with lower service for the same (or higher) price in Hanoi (and I've stayed in a dozen of places). I'll be back with pleasure!
• Luke (2/5): ??? - The hotel was small. Breakfast was not good. Room was old but ok. Staff seemed nice and tried to make guests feel welcomed. However, 4 hours after leaving the hotel, my son told me that he left the ipad under the blanket. I immediately informed the staff, but they said that they could not find it and suggested that we left it somewhere else. I know it was not true because I saw my son with it the previous night. We left early in the morning and my so slept in the taxi and on the plane. The manager needs to investigate and find the thief. This never happened to us in any other hotel in many different cities in Vietnam. This really left us a bad memory of this hotel and Hanoi in general. Because of this, I would not recomend this hotel. Eventhough the front desk staff seemed nice and friendly, I'm not sure if I can trust them. Maybe there was only one bad employee, but the trust is no longer there. Will never come back to this hotel.
• Julian (6/5): Nice hotel in the middle of the old quarter - This hotel is located in the middle of the old quarter close to the market and the lake. Buffet breakfast is good as well. Overall good value for the money.
• Chu (8/5): Helpful front desk - It is a clean hotel and the staff are friendly and helpful. The location of the hotel is great, and the night market is only a few minutes walk from it.
• Paula (10/5): Very good service - Staff were very helpfull. We book at so last minutes that our room wasn't available anymore but they fixed it by giving us free upgrade on the second night. The staff is very friendly and helpful. I recommend this hotel for sure
• Rachel (10/5): Great Location, Friendly Staff - This hotel is located in the heart of Hanoi, within walking distance to every sight and restaurant you could want. The hotel was very clean, well worth the price and quite comfortable. The staff was extremely helpful, friendly and accommodated every need we had.
• Hoang Dung (8/5): - Good. But not had free drink water in room. Breakfast is poor and flat. But location and cleanliness is very good. It's not enough for a perfect service.
• CarolineAsia (8/5): excellent service - I recently stayed here with my sister and loved it. The staff were so helpful and couldn't do enough for you but wasn't too interfering.The room was really nice, very clean, modern decor and cosy. The breakfast was nice and catered for all appetites. The only one bad thing I could say about this hotel is the location at night. The reason for this is on a night after the shops had closed the street was a little dark. However we were travelling as two girls.As a general location it is excellent for all the shops and close to town.We ended up staying a extra night because we really liked it.We would definitely stay here again.
• Kim (8/5): Hainoi Experience - First visit to Vietnam, hotel is ok, I thought there was a swimming pool for some reason. The staff are helpful, friendly, polite and service oriented. The hotel is actually quite quaint once I got over the disappointment of no swimming pool and learning how to navigate the streets, it's got a countryside feel, with a cockerel crowing and birds tweeting in the morning. Will be back!
• Debbie (10/5): Great Hotel to see the real Vietnam - My sister and I booked our Hotel with the reviews of this Hotel and was not disappointed. Although a basic Hotel it was right in the heart of Hanoi old quarter close to everything, as in walking or other transport. The staff was helpful and happy to book day tours for us and tell us how to get around and costs. The Hotel was clean and safe and the omelettes for breakfast were yum. Don't expect 5 star this Hotel is not, but your stay will be a happy one if you wear a smile and happy to learn about this country.
• Lukas (10/5): Great stay for reasonable price - Great stay, close to all attractions of Hanoi. Rooms ckean and comfortable, staff helpful and very nice.
• Lukas (10/5): Great location, clean, helpful and nice staff - I travelled with 2 friends and overall experience was perfect. Good price for great service. Clean and big comfortable rooms, super friendly and nice people working in. If you travel to Ha Noi that should be your choice.
• peter (8/5): great service - The staff were very welcoming and always helpful. We were very close to the centre of Hanoi and within walking distance of a number of tourist venues including restaurants. The Hotel was very clean and comfortable, and we would be happy to stay there again. Thank you for your service.
• Verified traveler (8/5): Centrally located near old town - Friendly, breakfast a bit underwhelming, good location, secure clean, would go back again.
• Jimmy (10/5): Lovely staff, lovely hotel in a great location! - The staff really made this a lovely experience, they were so lovely and polite and the hotel itself was great too! A really good location situated in The Old Quarter. If I were to ever return to Hanoi I'd return back to this hotel in a heartbeat. I've never felt so welcome in a hotel before!
• Dany (10/5): Cosy and homely - Lovely staffs especially the receptionist Ms Chau who never fail to make me feel like home. Since it is a small hotel, the staffs make an effort to know and remember my name (including others, they called other guests by their names too), itineraries and well being. Booked two tours through them. Sapa and Ha Long Bay. Received a fair price because I met a couple in Ha Long Bay who booked through their hotel and was charged way more than the rest of the group in the tour. Also they provided me with a room to shower when I got back from my last tour even though I did not booked a half day room. It was the starting point of my trip and it was a pleasant start.
• Danielle (8/5): Clean, friendly and enjoyable - The staff were lovely and helpful. My room was nice, clean and cool with the air-conditioner. Great value for the price. Highly recommended if you're wanting to explore the area and be right in the hear of the city.
• Alvin (10/5): Comfortable stay for almost everyone - My friends and I stayed in the 3-single-bed Family room at the 3rd storey. The room is big and not cramped. Although there's a balcony, it doesn't lead to any nice views other than the rooms across us. It could be quite disturbing if anyone from the room across talks at the balcony. Only rooms facing the street has got more pleasant view. Anyway, all the amenities in the room are in good condition. The hotel is served by very friendly and helpful staffs and they have got great recommendations of cruise tours to Ha Long Bay. The hotel location is almost in the middle of the old quarters (old town) and it's quite convenient to move around the area by foot, and it's not too near the noisy and crowded area. The only downside of this stay at the hotel is the breakfast, but I believe this is generally the case for a lot of hotels in this area. All-in-all, this hotel is a comfortable and cosy place for almost everyone, from families to group of friends to individual backpackers.
• Michelle (10/5): Large modern family suite - Our family of four stayed at the hotel for two nights and were pleasantly surprised to learn that we were upgraded to the family suite upon check-in. The room had four beds and looked as if it had been recently renovated as everything looked to be in great condition and modern. The front receptionist stood out from all of the hotels we stayed at; her english was good and she provided good information for dining, site seeing, etc. The buffet breakfast was pleasant with fruit, toast, warm dishes and made to order omelettes. We had a pleasant stay and would recommend this hotel to other families.
• Line (4/5): - Bad breakfast
• Verified traveler (10/5): Excellent staff and tour advisor very good - We really enjoyed our stay as the staff was very helpful. The breakfast was adequate. The plumbing needed a bit of attention but we would recommend it to anyone looking for a friendly and very reasonable place to stay.
• Jesse (10/5): 3 nights - Great surprise for the price. Was sick and didn't show up for breakfast and after still no show 6 hours later the concerned staff came and checked on me. Truth be told I wasn't that sick but was so grateful for the comfortable bed and very clean and recently updated room I felt I should take advantage of it and rested up for the remainder of the adventure. I never leave reviews but felt compelled. You won't regret staying here.
• Joy (6/5): cheap option - The images on internet were from their other hotel and the rooms were clean but their restaurant was dirty. the breakfast was poor. it was ok for the price and in a good spot for shopping.
• Summi (8/5): Good value for money - Good hotel and friendly staff. The staff went out of their way to help. The breakfast was great, fresh juice, pancakes and eggs cooked in different ways. We had initially booked for 2 nights only and ended up staying for 4 nighs. This hotel is a good value for money.
• Verified traveler (10/5): Adult Family Group-Australian - The staff at this hotel were very freindly and helpful. They went out of their way to make our stay enjoyable. My husband became ill while we were there and the staff supplied details of hospitals, doctors etc. Rooms were clean and spacious. Breakfast was huge, with plenty of choice. The hotel was within walking distance of the Jade Lake. We would recomment this hotel to others!
• Nova (8/5): Good service - We stay for 2 days May 14 & May 16, 2012, breakfast in may 15 was finished when we coming 7.30am (time breakfast in 7 to 9am) and asking to bring food but he said finished and no food ... wooooww, so we check out with disapointed, but when we check in again in May 16, 2012 they are up grade our room to suite room, they are said this is for our compensation and breakfast more better, thnx
• Gina (8/5): Great local hotel - Indochina is a great local Vietnam hotel. It has everything you need. If are looking for the Marriott with all the western extras then go to the Marriott and pay for it. The staff is very friendly and speaks English. We called ahead and they arranged for a car to pick us up at the airport at midnight very cheap. We used the travel agent on site. They were very nice and helpful. We were happy with the agent but found the actual tour guides not very experienced or helpful. We went to Ha Long Bay and Mai Chau. If you plan to take an overnight trip call the hotel and ask if you will have to pay for the room while you are away. It is a great location in the middle of the markets. We felt very safe at night.
• Colour Man (8/5): Clean and tidy - It is quite clean and tiday, but wifi was so slow sometimes, not working properly
• Don (8/5): The Indochina 2 Hotel is conveniently located and - While a bit quirky in some of the room decor everything was well kept. The staff was very friendly and eager to please. They went out of their way to ensure we were comfortable and if we needed anything. The hotel room is clean and comfortable and well worth the price.
• Syed (8/5): Best breakfast for the price - There was really nothing negative I could mention. The hotel is old but well kept. In breakfast you can order anything you want from the menu. I would definitely stay again if I came back to Hanoi.
• Verified traveler (2/5): NEVER AGAIN - Indochina Queen II hotel is the worst hotel where I have ever been in. My partner and myself paid for a deluxe room with a balcony... We ended up getting a room in the middle of the old building. The room has just a narrow window with the dirtiest curtain with a big hole. The bed sheet was dirty and with hair and dust on it. The toilet was not clean it has hair everywhere and dirty footprints. I could not sleep that night I just wait in the room until the morning when we went for a tour. We had breakfast included but of course we did not eat there. I cannot imagine how dirty would be the kitchen. Please hotel.com team you should not offer this hotel in your web site. I could say that this place do not deserve even one start...
• Daniel Hwee (8/5): - Most of the staff are friendly and smiles a lot and very helpful. They are three star with five star service.
• Verified traveler (10/5): Great hotel, great price! - I love this hotel. I have stayed here several times and each stay was exceptional. The staff is really friendly and helpful, the rooms are nice and the beds comfortable. I only had one stay that I had a problem, I was awoken at 8 AM to the sound of drilling and banging due to construction going on next door. But besides that one day, I love this hotel! I will definitely be heading back!
• Anonymous (10/5): Great hotel at a great location, - Great hotel at a great location, staffs are very friendly, feel like home. I keep coming back to this hotel because of the good location and value.

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