Hotel San Marco

Location: Via Villafranca 1, Rome, it

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Shared lounge/TV area
• Shuttle service (additional charge)
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• Thermometers for guests provided by property
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Single Room

  Classic-style room with free Wi-Fi, air conditioning and a satellite TV.

  Max Occupancy: 1 (1 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels

• Triple Room

  Offering free toiletries and bathrobes, this triple room includes a private bathroom with a bath and a hairdryer. The triple room offers air conditioning, a mini-bar, a wardrobe, a safe deposit box, as well as a flat-screen TV with cable channels.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Tile/marble floor
  • Wardrobe or closet
  • Cots

• Double or Twin Room Single Use

  This twin/double room provides air conditioning and a flat-screen TV.

  Max Occupancy: 1 (1 Adults)

  • Air conditioning

• Superior Double Room

  This double room features air conditioning, heating and a flat-screen TV. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Heating

• Double or Twin Room

  Classic-style room with free Wi-Fi, air conditioning and a satellite TV.

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Radio
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Satellite channels
  • Cots

• Quadruple Room

  This quadruple room offers air conditioning and a flat-screen TV.

  Max Occupancy: 5 (4 Adults)

  • Air conditioning

Guest Reviews

• Giovanni (7/5): - Colazione ottima sia dolce che salato
• Noelia (10/5): Excelente ubicación y limpieza cerca de Roma Termini - Ubicación súper práctica para llegar e irse de Roma Por Termini. La limpieza del lugar excelente y habitación muy grande Podrían mejorar las almohadas, pero solo es un detalle
• Jo (8/5): - The location is decent and it is very clean. It is a good place if you just need somewhere to sleep but it isn't comfortable to be hanging out in your room
• Chiara (9/5): Ottimo come punto d’appoggio per visitare la città - Abbiamo scelto questo hotel principalmente per la posizione strategica e comoda: a 10 minuti a piedi dalla stazione e 2 dalla fermata della metro Castro Pretorio. Camera grande (due letti singoli ed un divanetto) e dotata di tutti i comfort, inclusi il minibar con due bottigliette d’acqua gratuite e cassaforte. Ottima la prima colazione con un’ampia varietà di prodotti sia dolci sia salati. Il prezzo è nella media degli hotel a 3 stelle di Roma. Qualche dettaglio da rivedere, soprattutto in bagno.
• Monika (8/5): - Preis-Leisting, sauber -
• Elena (9/5): Amazing room, tidy, great location. Recommended! - Clean and large room, easy to reach. Great location. The elevator I think, otherwise all great!!
• Francesco (8/5): -
• Jason (7/5): -
• Vincenzo (7/5): -
• Dörthe (5/5): Für eine Nacht okay - Lage perfekt, kurzer Weg zum Bahnhof Lieblos eingerichtet, Dusche extrem verkalkt, nicht sehr sauber ( Haare von Vorgänger im Zimmer)
• Marie-Astrid (8/5): - Très bon emplacement, Petit-dejeuners corrects. Chambre spacieuse et confortable
• Juliette (8/5): Très bien. Merci. - Tres bon petit déjeuner. Ascenseur un peu lent !
• LEANDRO (9/5): -
• amedeo (7/5): - Buona posizione ordinata. Buona varietà a colazione Avevo qualche problema di scarico col bagno che non hanno risolto nonostante li abbia avvisati
• Iveta (9/5): - Laba atrašanās vieta, netālu no Centrālās Termini dzelzceļa stacijas. Salīdzinoši klusa vieta. Brokastīs varētu uzlabot to, lai ēdiens būtu siltāks (nevis remdens), ja arī neesi atnācis brokastot no paša sākuma.
• Gabriele (8/5): -
• Zoltán (9/5): -
• Joanna (10/5): -
• Jose Angel (8/5): -
• Niccolo (6/5): Terzo anno consecutivo che passiamo la notte di Pasqua in questo Hotel,ma quest’ anno ci e’ capitata una stanza piccolin - Colazione super !! Polvere sui telecomandi e sugli interruttori
• Mario (8/5): -
• Sanze (9/5): -
• Cristian Dan (8/5): - Micul dejun Climatizarea nu funcționa; camera aglomerata de corpurile de mobilier
• Elisa (8/5): -
• Céline (9/5): Agréable séjour dans la ville éternelle ! - Proche de la gare de Termini, ce qui facilite les transports (métro, bus, navette aeroport). L'hôtel est situé dans une rue calme, ce qui permet de récupérer après une journée de marche et de bain de foule. Chambre propre et spacieuse. Douche chaude. Petit frigo. Petit déjeuner copieux et varié L'absence de régulation des groupes scolaires lors du petit-déjeuner à pu rendre certains jours ce moment bruyant et manque de nourriture et vaisselle. Le personnel a fait de son mieux mais face à cette horde d'ados peu soucieux des convenances et des autres, il était difficile de maintenir des conditions satisfaisantes. Une bouilloire électrique dans la chambre serait un plus.
• Agata (8/5): - Wyśmienite śniadanie, miły personel, czystość Wystrój pokoju, ciemne kolory, niewygodne poduszki
• Ruben (9/5): -
• Eleni (9/5): - Ήταν όλα πολύ φιλόξενα και όμορφα. Το πρωινό αρκετά καλό. Η πόρτα του μπάνιου στο δωμάτιο κολλαγε όταν την έκλεινες και ήθελε πολλή δύναμη για να ανοίξει μετά. Επισης το παντζουρι δεν μπορούσες να το πιάσεις εύκολα έξω για να μη χτυπάει απ' τον αέρα όταν ήταν ανοιχτό.
• DonnyTripper (2/5): AVOID this hotel - they do not honour your booking - We booked this hotel for 6 of us about 10 months ago as a package with Easyjet holidays. When we turned up at the hotel we were told that they were overbooked and therefore we could not stop there. We were escorted to another hotel (Archimedes) about 2 blocks away - which was awful. It appears that the Hotel San Marco has quite a reputation of doing this to its guests who think that they have a room with them judging by other reviews. Save yourself the stress and unpleasantness and avoid booking this hotel.
• Culture01108915153 (8/5): Great Location Hotel - We arrived at 11am on our first day ever in Rome and immediately went to this hotel unfortunately they told us they were over booked and we had to go to another hotel and we could walk three blocks or they’ll get us a taxi since we had luggage we got a taxi the hotel we stayed in for the one night was hotel Milani and it was lovely beds were comfortable and the room was huge as the staff member upgraded us to a superior Room. Next morning staff from hotel San Marco arrived and took our luggage back to our original hotel and we are here for 6 more nights Room is fine staff are lovely, but there is no facilities in room no tea or coffee no cups are allowed in rooms or any glasses either must be a safety issue or to keep rooms clean breakfast is really good and loads to choose from. I find the mattress very uncomfortable my back is sore when I wake but that’s fine Overall this hotel is clean and great value for money and it’s beside termini train station so great location I might book hotel milani next time I’m here just for the comfort and the gorgeous smell in the hotel
• Blandine (9/5): - Très bon emplacement, très bon rapport qualité prix. Un petit déjeuner vraiment super avec de nombreux choix.
• Christian (1/5): Beware. Stay away. - Staff had good English and the location was near some public transit and the main train station. The pictures they have online are a lie. The rooms they claim they have do not exist. The rooms are tiny even by European standards and are dirty. Total scam of a hotel.
• Peter (8/5): Behoorlijk - Ideale locatie tov metrolijnen A&B, de buslijnen…te voet stad verkennen Ruime kamer Vlakbij goede restaurants Trappen zijn wel erg vuil Douchen was rechtstaan in een bed. Beetje prijzig toch wel
• M1843HNclaireb (2/5): Awful.....do not book! - Dire experience! Pros: the location as it is very close to the main train station station. My husband said the breakfast was good. The water pressure for the shower was good. Cons: The reception staff are beyond unhelpful! We were 3 couples all booked in.....1 couple went to there room to find someone else in it....took a while to get sorted. 1 couple were told there was no space as they had overbooked so they would have to go to another hotel......the other hotel was disgusting.....dirty room, dirty unchanged sheets.....they asked for another room but were told no! They were forced to book somewhere else and the san marco staff don't seem to be able to apologies or issue a refund. Apparently over booking is a common occurrence! Our room was OK but needed some serious modifications such as: removal of mouldy grout, cleaning of black mould around the window, working air conditioning, towel storage to not be under the sink where it is mouldy and damp, new mattresses with protectors.....ours were both very old, horribly stained with deep depressions in them. My husbands was changed for one that was too small for the bed! The bar served warm wine The large amount of student groups who were noisy and made if feel like a hostel The saftey and tv lights in the main bedroom were always on making it difficult to sleep. We travel to rome frequently and this was awful.....do not recommend.
• Giorgia (9/5): -
• Kathy (6/5): 1 awful member of staff. - Large room, close to triangle station and good price Night staff that were unbelievable rude and refused to speak properly with the woman in the group. We messaged a few days before asking for a twin room, which was confirmed. He refused saying he would make the sofa bed tomorrow as they were full. He said he would speak to 'the husband only' We are not married and are just friends but would not engaged with the woman. He let himself into the room without knocking when the male traveller asked him to make the bed up that evening. He was shouting and stomped about the room. He made the female very uncomfortable and not valued
• galli (8/5): otima - excelente, tudo Nada ah reclamar
• Tamás (8/5): -
• Frank (8/5): -
• Marcello Olivares (9/5): Mycket bra hotell att stanna några nätter i Rom - läget, hotellet ligger nära Metro station Castro Pretorio och bara 3 kvarter från Roma termini. Rummet var bekväm , välstädat liksom badrummet Frukostbuffé var mycket bra . Fanns bara ett enda hiss
• De Rosa (8/5): -
• Michele (7/5): -
• oldrini.giorgia (9/5): Soggiorno perfetto - Posizione perfetta, a 700 metri da termini. Zona tranquilla vicino ad altri hotel e ristoranti. Camera ampia, con sky. Silenziosa (forse per il periodo in cui siamo stati) Ottima la colazione, molto varia e rifornita continuamente. Personale della sala colazione simpaticissimo. Hanno dato anche un sacchetto per la merenda a nostro figlio. Piccola pecca i cuscini troppo bassi
• Lucio Clemente (9/5): Colazione top! - Personale gentile e accogliente, colazione top, molto fornita. Posizione centrale. Camera un pò vecchia
• Anita (10/5): 很人性化 前台很配合 但電煮壺的水垢很多⋯⋯ - 員工跟隨地點 沒有
• Elizabeth Vasquez Guedes (9/5): - Quarto e a vista O tapete velho na escada e o elevador muito demorado e pequeno
• Daniele (8/5): - Posizione vicino stazione, ricca colazione italiana e continentale
• Ryo (10/5): -
• Maryna (8/5): Актуальные фото,следить за тем что конкретно бронирует человек - Месторасположение отличное,завтрак вкусный,полотенца меняют каждый день,в номере чисто,вообще везде чисто! Мы бронировали номер на 4 человека замечу заранее,когда приехали нам сказали что номер занят и предложили 2 отдельных,но наследующий день нам нужно будет переехать в 4-х местный,я вообще не хотела постоянно переезжать потому что мы и так 2 дня уже в пути,ну ладно,всякое бывает.На следующий день мы не гуляли по городу,а ждали когда же нас переселять и это очень неприятно!когда нас заселили номер был не как на фото 2-х комнатный а одной комнатой на 1 двух спальная кровать,1 односпальная,1 диван(очень неудобный) и диван стоял прямо там где дул кондиционер!
• Seweryn (7/5): - Śniadanie ok troszkę odświeżyć pokoje
• Karthick Balasubramanian (9/5): Nice hotel to stay for Rome tourism - Hotel is near to Roma termini (hardly 5-8 min walk). Also place is very near to metro and bus stop (492). Very easy to navigate to tourist places Hotel staff were good Indian veg restaurant (Hotel Saravana Bahavan) is also near by for vegetarians Probably, items for breakfast could be with more varieties of hot and cold items. It shouldn’t be restricted with shop bought items (example: corn flakes, musseli…)
• Daniele (6/5): -
• Ilona (9/5): -
• claudio (8/5): Roma top - Vicino alla stazione Termini Per noi tutto bene
• Elina (7/5): - Location, cleanliness, wifi
• Brian (10/5): Excellent place.would return - The staff was very friendly. The breakfast was the best I’ve ever seen at a hotel. I would stay there just for that. And it’s a block from the metro. The door key is needed for lights.
• Pasquale (9/5): Bon emplacement à Rome - Très bon emplacement à 10 minutes à pied de la gare de Termini, bien desservi par les bus. Gentil accueil. Petit déjeuner copieux, varié tant en salé qu'en sucré. Chambre un peu fraîche avec un sol en carrelage mais on nous a fourni une couverture supplémentaire à notre demande. Côté rue, assez bruyant.
• Fontana (7/5): -
• lionel (10/5): Très satisfait - L’accueil Le lit double qui ce sépare en deux
• Anna (8/5): Хотелось бы, чтобы в зимний сезон все-таки подумали о гостях. Одеяло в номере тонкое. Необходимо включать в ванной батар - Вкусный и разнообразный завтрак. Наличие лифта). Удобство заселения, тк это большая гостиница и есть кто-то на ресепшион. Большой номер. Очень холодно в номере и темно. Освещения не хватает. Номер большой, от кондиционера не прогревается.
• Gattah (7/5): Un piacevole soggiorno - Posizione molto comoda per la stazione in via tranquilla, camera molto grande, silenziosa e pulita, letti comodi, cassaforte in camera, apertura con badge, piccolo ascensore, ampia scelta di dolce e salato per la colazione, possibilità di lasciare i bagagli in una stanza chiusa, monitorata dalla reception, cortesia del personale. Riscaldamento scarso e in bagno non funzionante, in reception hanno ammesso un guasto in alcune stanze che stanno cercando di capire, ma non ce lo avevano comunicato al check in, né hanno messo stufetta ausiliaria in supporto. Diverse portate della colazione come brioche e alcune torte erano fredde e dure, sebbene discreta qualità. Ascensore piuttosto piccolo, per far entrare carrozzina disabili o passeggino occorre chiuderli in parte. Ingresso hotel non accessibile a una carrozzina o passeggini causa gradini.
• COSIMO (7/5): -
• Teresa joyce (8/5): -
• Atiila (10/5): Gayet rahat bir tati roma gezisi yaptık - Tesisin konumu çok iyiydi termini şehirler arası ter istasyonuna 400 metre turistik yerlere ise yürüme mesafesindeydi odalar büyük banyosunda ise tüm imkanlar mevcuttu Asansörün yavaş olması dışında herşey iyiydi
• Senka (8/5): - Posizione e colazione molto buoni. Le stanze sono vecchiotte e non e' buona l isolazione al suono
• Magni (7/5): - Grandezza della camera e buona colazione Bagno un po’ vecchio ma pulito
• Endrizzi (9/5): -
• Sara (6/5): Discreto - Un hotel italiano, nella capitale SENZA BIDET L’acqua della vasca non si poteva bloccare, la manipola era rotta Le guarnizioni del vetro della vasca sono arrugginite e con la muffa Personale molto maleducato soprattutto quello in sala colazione, a sbraitare in dialetto dietro ai turisti, che ovviamente non comprendevano… a prescindere dal fatto che i clienti possano essere sgarbati, è professiobalità non alzare la voce come una cafona in romano solo perchè non hanno usato le pinze per il buffet. Va bene che non siamo in un 5 stelle dove i camerieri sono istruiti ed educati per bene e servizievoli, ma pur sempre un 3 stelle in centro che si fa anche pagare abbastanza
• barrywI2104IP (2/5): Do NOT Recommend - Do NOT stay here - you can do better for the price elsewhere! I stayed at the place in late September - early October. I had a single room that was about the size of a small college or university dormitory. I had to step over my luggage to get to and from the bed. The bed itself had a very think mattress and the sub layer felt like a sheet of warped plywood. My back was sore every morning and it took time and Advil to somewhat remedy it. I was on the 6th floor and although they did have an elevator, beware that it is very slow (long wait times) and can only hold maybe one person with their luggage. The hall on my floor had motion activated ceiling lights. They delayed to the extent that they would not go on until I was part of the way down a very dark hall. The hotel itself could use a little facelift, especially in the hallways as it is dated. The are it is located is showing signs of aging and I would not feel comfortable being out alone the area at night. One morning I waited in line to get an answer to a typical 'tourist' type question. The person at the desk was nothing less than surly as if she didn't like her job (no greeting, no smile, a very terse answer). I noticed this as she answered my question and the person in front of me. This is the hospitality industry, right? I had cause to do a follow up on an issue after I had left. I sent three emails to the Manager over 10 days and received NO response, not even an acknowledgement of receipt. UNBELIEVABLE! I paid 190 Euro for that tiny room. VERY overpriced. I do NOT recommend this hotel and believe you can find better in that district or elsewhere.
• Luigi F. (9/5): -
• De Rosa (7/5): - Colazione Camera accogliente e calda Tassa di soggiorno troppo elevate per una struttura del genere.
• Francesco (2/5): - Posizione
• Ferry (9/5): -
• Burguillos Bermudez (4/5): -
• Luca (9/5): Buon Hotel in ottima posizione - Hotel in ottima posizione, camere pulite e ordinate, colazione ricca e varia.
• Walter (8/5): - Pulizia, cortesia del personale posizione strategica stanza accogliente e sopra la media in zona Termini Il bagno doccia, per la sua configurazione se utilizzato come doccia tende ad allagare il bagno
• Christina (8/5): Great location for my needs, close to an amazing gluten free bakery - Close to Rome Termini and La Pasticceriera. Hotel was quiet. Bed was comfortable Shower head in my room needed some repair to keep it from spraying the whole bathroom
• rockyc720 (8/5): Breakfast was so good we were getting fat - Very friendly people with check in. Elevator was very small and we waited as long as 30 minutes sometimes (4 nights). TV had so many channels, including FNN, CNN, Bloomberg. Bed was soft and we loved it. Bathroom had a shower step into bathtub. Liquid soap on wall and hair dryer included. Breakfast was very good. Coffee, latte, chocolate, juice. Breads, fruits, large sweets section, Scrambled eggs, bacon, ham, sausage and much more. Cereals and dried fruits with sweet sauce.
• Scenic744784 (10/5): Wonderful time! Loved Hotel Royal San Marco. Staff is the best. Gave us directions and were very helpful - Hotel was wonderful! It is in the perfect location Right next to the Collisseum and Roman Forum and short walk to the Trevie Fountain . The staff is extremely friendly and helpful. Room are clean and quiet. Many restaurants right outside the door! Perfect place to stay in the hear of room!
• Susan (2/5): - This hotel is not acceptable for $240 per night. I was overcharged for this old and unsafe hotel. I expected a safe and relax place to enjoy my holiday. But unfortunately: 1. The lift has double doors and is like a metal safe and it’s so loud every time it stops. 2. My bed has no comforter or blanket, only a flat sheet. Pillow is so thin. 3. I almost fell from the toilet because the toilet is not sealed properly. Seal is all broken and not fixed. The back of toilet is leaking. 4. shampoo/body wash in one bottle. Only shower is provided. There’s no replenishment for 3 nights stay. 5. Receptionist was super slow. It took 20 minutes to arrange a room for me. I was the only customer at that time. He kept sighing and gave me a room for one night instead of 3 nights!! I corrected him. 6. No kettle in the room. In their websit saying coffee/tea. It’s a lie. I need to put deposit to get the kettle. The kettle was so dirty that I need to exchange another. The second one did not seem any better. 7. No Kleenex. The stuff said only 5 stars hotel provides kleenex. Toilet paper only is available!!! To be honest, I did not enjoy my stay at all plus I paid high price for this unsafe room. The hallway wall is coming apart and nobody is fixing it! I took picture and video to provide how dangerous the toilet. I hope Expedia will give me explanation.
• Gaetano (9/5): Un ottima soluzione per Roma - Posizione perfetta, davvero vicina a Termini per prendere tutti i mezzi urbani (metro e/o bus). Camere ampie e pulite. Personale davvero cortese, professionale e disponibile. Colazione top per tutti i gusti.
• Corina (10/5): - Todo muy bien desde la atención del personal hasta las habitaciones
• david (10/5): -
• Eva (9/5): -
• Neven Lajsic (9/5): - Lage, sehr sehr gute Lage. Termini 5min zu Fuss. U-Bahn-Station 3 Minuten entfernt. Vor dem Hotel gibt es sehr gute Restaurants. Das Frühstück ist ausgezeichnet mit viel Auswahl. Sky Sport im Fernsehen. ALLES TOP
• Tamara (8/5): It was fine for our one night after arriving in Rome before our embarkation on a cruise ship. - It was near places to eat. The bathroom and elevator were tiny.
• Soner (7/5): Für Italien ok. - Die Lage ist gut. Große Zimmer! Es war irgendwie alt.
• Agnieszka (10/5): Très belle voyage à Rome - Tout c était parfait,,emplacement,petit déjeuner,pas de bruit la nuit,,je recommande
• Yohann (7/5): Bon établissement à part l’isolation sonore des chambres - Localisation, petit-déjeuner L’isolation des chambres, bruyant avec le bruit des chambres d’à côté ou immeuble d’à côté
• Sorina (10/5): - Personalul a fost amabil. Camera a fost spațioasă și curată. Micul dejun a fost variat și delicios.
• IRVING (10/5): - Great location and overall
• Imma (8/5): -
• Antonino (9/5): Consigliatissimo - Posizione a pochi passi da Termini. Struttura pulita. Colazione top Praticamente nulla
• florian (9/5): -
• Graeme Frank (9/5): -
• RUI (6/5): - Da localização, bem perto do metro. Pequeno almoço ..alguma variedade mas os itens que tinha eram de muito fraca qualidade. A limpeza também deixa muito a desejar. .o quarto tinha um terraço exterior com mesa e cadeiras ... terraço esse completamente sujo..a alcatifa das escadas do hotel nem vou comentar.
• florian (10/5): - Emplacement parfait , a proximité de tout , logement agréable, la clim très appréciable surtout avec les grosse chaleur dehors
• STEFANO (8/5): - Soddisfatto, una buona soluzione per un soggiorno a Roma. La mia stanza era molto spaziosa. Nella sostanza niente, nello stile forse un po' spartano.
• JENARO (8/5): - muy buen desayuno. El elevador es para dos personas y tarda muchísimo. en general, la habitación buena y el hotel Bueno. tiene cuarto de maletas que eso nos ayuda mucho, ya que nuestro vuelo al día mucho más tarde del check in. está a 12 cuadras de la estación Termini.
• Mohamed (7/5): Good - I enjoyed my stay overall, but I was disappointed that the room did not include a kettle, a microwave, or a washing machine. These are basic amenities that are available in many other hotels and would have made my stay more comfortable and convenient.

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