Mercure Shanghai Yu Garden
Location: 789 East FuXing Rd., Huangpu District, Shanghai, Shanghai, 200020, Shanghai, CN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Make the most of your stay at Mercure Shanghai Yu Garden with access to a fitness center, complimentary Wi-Fi, and concierge services. Indulge in delicious meals at Si Ji Bao Zhou or opt for room service for a cozy night in.
Convenient Features
Benefit from a business center, express check-in/out services, and available self-parking. Enjoy a buffet breakfast daily and unwind in one of the individually decorated guestrooms complete with premium bedding and entertainment options.
Exploration and Accessibility
Centrally located in Shanghai, this Art Deco hotel is a short distance from popular attractions like City God Temple and Shanghai Old Street. With easy access to major airports, immerse yourself in the vibrant surroundings of Yu Garden and The Bund.
To book a memorable stay at Mercure Shanghai Yu Garden, visit our website now!
Important Information
- Only registered guests are allowed in the guestrooms.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Fitness facilities
- Express check-out
- No single-use plastic straws
- No single-use plastic stirrers
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Concierge service
- Fitness facilities
- Breakfast available (surcharge)
- Safe-deposit box at front desk
- Porter/bellhop
- Express check-out
- Express check-in
- Tours/ticket assistance
- Self parking (surcharge)
- Reception hall
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
Rooms Available
-
Privilege, Room, 1 King Bed
1 King Bed
431 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV, digital channels, and iPod dock
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, bathrobes, and slippers
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 1 King Bed
1 King Bed
323 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Suite, 1 King Bed
1 King Bed
484 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Family Room, 2 Double Beds
2 Double Beds
431 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 4 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Superior Room, 1 King Bed
1 King Bed
237 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Privilege, Room, 2 Twin Beds
2 Twin Beds
377 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Standard Room, 1 King Bed
1 King Bed
194 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Room, 2 Twin Beds
2 Twin Beds
323 sq feet
Internet - Free wired internet access
Entertainment - 50-inch LED TV with digital channels
Food & Drink - Refrigerator, free minibar items, coffee/tea maker, and electric kettle
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, slippers, and free toiletries
Practical - Safe, free newspaper, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Refrigerator
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Bottle of water
- Room service (limited hours)
- Free newspaper
- Daily housekeeping
- Premium bedding
- Blackout drapes/curtains
- Down comforter
- Free cribs/infant beds
- Bedsheets provided
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Guest Reviews
- thuongvothi1809 (10/5): Great services, Great location, Great stay - Our group of 15 stayed at Mercure Shanghai Yu Garden for 3D2N, and we had a very pleasant experience overall. We arrived early in the morning, and the hotel kindly provided temporary rooms for us to rest until the official check-in time, which we truly appreciated after a long journey. The hotel facilities are very good. Although it is a large property, it is extremely well managed. What impressed us most was the staff — everyone was friendly, supportive, and always willing to help. Even though some staff members do not speak English fluently, they use translation devices, so communication was never an issue. They also assisted us in arranging airport pick-up cars with good vehicles, polite drivers, and reasonable prices. Breakfast was served buffet-style with a good variety of food and satisfactory quality. The hotel’s location is very convenient, within walking distance of Yu Garden, The Bund, not far from Nanjing Road, and other attractions, making it easy to explore the city. Overall, we were very satisfied with our stay and would highly recommend Mercure Shanghai Yu Garden to both group travelers and individual guests.
- yearningtowander (10/5): Clean and tidy stay with free self-service laundry - A great little basic hotel - clean and tidy and close to Yu Garden. The staff were super friendly and helpful - I arrived during a downpour and they did all they could to help me dry off during check-in! Lovely touch having a complimentary soft drink in the fridge and pour-over coffee in the rooms. Breakfast had a nice range of Chinese and western dishes, and the hotel offered a free self-service laundry with laundry liquid, etc. and a few washers, driers and garment steamers. Our transfer on departure was super later/didn't end up arriving (we had arranged through a travel agent at home) and the staff were really helpful on arranging an alternative. Strangely my room windows had had walls built about an inch from the exterior of the window, so I had no natural light, but not a deal-breaker on a relatively budget stay. The room also had a note about noise and provided ear plugs for guests but I didn't have any disruption when I stayed ☺️☺️
- Martha (10/5): - El hotel está muy bien ubicado
- AchilinaS (2/5): Be aware of stealing your 👟 - Good location, near Yu garden and “so called old town”…but that’s it. First of all..some items disappeared from my room..to be more specific they stole adidas shoes…never happened to me…but this is china…room was ok, breakfast was good/western style too.
- Samantha (10/5): - Hotel is very clean. Our room was amazing and came with a small in room playground for my daughter to play on that she loved. Breakfast was easy to add on at check in. Thank you for a lovely stay
- BISHAN (8/5): - 很好
- Derna (10/5): - La consiglio
- larsen25 (8/5): Receptionist Leo was excellent and helped a lot through our visits. - Leo started asking us if we were aware that the room booked through All-Accor had no windows. We were not aware and he helped us cancel and get a better room - actually a bit cheaper- but no Accor points, and we came back to to Mercure after visiting Hangzhou 3 days later. Mercure is an ordinary 4-star hotel and except the wifi everything was fine - but to use WhatsApp banned in China we used our own roaming and did not use wifi much. My partner is Chinese and speaks Mandarin, so we had no problems, but we noticed that employees did not speak much English - but tried. In all a good stay - location is very good.
- Baggp10 (6/5): Okay, but could be better - The Mercure Yu garden is okay but nothing great and think you could definitely find better for the price. Trying to give us a room with no window when this was not stated in the booking was not okay. Everything was clean and comfortable, the location is convenient.
- 259jemsa (10/5): Great Hotel - I stayed at Mercure Shanghai for a short business Trip and was pleasantly surprised by how much the hotel offered in terms of comfort, service and location- All at a very reasonable price point. Check in was quick and professional. Even thought it isn’t luxury hotel their service felt five star. Will be back here for sure!!!
- Jamie (10/5): Comfortable sta - We stayed in the largest room in the hotel. Our six nights in the hotel was comfortable, only issue was there was a couple of days the weather was very cold, but the receptionist gave us their own heater that was meant for themselves. Generally clean and comfy. A 10 min walk to Yu Garden and they have a shuttle bus to some tourist attractions. Staff are friendly and helpful.
- Meijing (10/5): - Nice and clean hotel with accommodating service
- Pok Nang (8/5): 晚上旁邊房間有人大叫大哭 - 一直都很好，但最後一個晚上，旁邊房間的人一直大叫，大哭。知道是跟酒店沒關係，酒店也換了房間。但酒店人員說，旁邊房間沒有人。有點恐怖。
- AlexandraT2315 (6/5): So so - The hotel is well located close to Yu garden but except that I was a bit disappointed. The lobby is very common and unpersonal, the decoration could be much more better. This is not Chinese style but very basic western style so I won’t recommend.
- taywana2017 (2/5): Beware of Front office staff, they incorporate with Taxi scammer - I stayed on 3th of June 2024, one night. The hotel itself is acceptable for prices room condition and breakfast. But when I checked out, I told the male receptionist to help me to call taxi in my app Alipay. Staff try to not speak English to me. While I wait taxi in DiDi, the male receptionist tell the taxi scammer to force to go to non Didi taxi. I said I waiting Didi then the taxi scammer brought me to with the female receptionist, she did not speak English and she force me to take the scammer Taxi. she took my mobile phone to cancel the Didi incoming taxi. The price for Didi to Airport is 143 RMB but I have to pay to the scammer 281 RMB. I afraid this will happen to foreigner guest therefor please be careful with scammer gang incorporate by front desk staff.
- Eunkyo (6/5): - 영어를 못해서 불편해요
- lydiapA6359XH (10/5): Practical hotel with robot - Clean, cosy and funny with a support robot. Good breakfast. Very practical hotel, next to center in Shanghai. You can go by walk to the Shanghai Old Street and to the river side with the Panorama. No need a taxi for long waiting. Comfortable beds, furniture and chairs.
- N3285BTelizabethh (2/5): Do not stay at this Hotel - A truly unpleasant experience in every way. Shame on Mercure / Accor Hotel for allowing this hotel to carry their name. It is dangerous, fire exits did not look accessible, dirty, just look at the entrance carpet at the main door and it tells you all. Carpets throughout the hotel absolutely filthy, Im not sure what happens in the corridors of this hotel but the carpet is full of filthy stains and surface dirt. Absolutely zero english or french spoken by any staff member, we stay 4 nights unfortunately. Unpleasant staff, unsmiling, untrained staff. Breakfast was extremely underwhelming and let’s not talk about hygiene in the kitchen or the restaurant. The coffee was good, nothing more to add.
- JALIDJALID (2/5): Awful and terrible experience - A terrible experience from check in yo check out Travelers should avoid this place English isn’t spoken here Rooms are very dirty No all accor loyalty plan respected The staff isn’t even aware of it Do not ask help or support for anything the staff turns back and and doesn’t provide any kind of assistance Even booking a taxi sounds hard to them and they invite you to do it yourself …, Hospitality is an unknown concept in this hotel which is by the way over over priced Travelers just pass your way or you might as I did experience the worst guest adventure you will ever have
- cahelas (10/5): The Location is good - This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.
- 212dav (4/5): Nice hotel with superb amenity but a lot of noice around your room - The hotel location are nice but unfortunately there construction in Hotel day and night which we can’t sleep at all , we contacted to reception asking to help but is nothing ,we booked throw trip.com we expect to have hotel which good condition no construction Receptionist hard to dial as they are not able to speak any English
- wing Kwong (10/5): - 地點好，對面有商場：內裏有餐廳可以選擇，也有一間大超市喺basement 酒店職員態度好👍
- Coastal54465246944 (2/5): I FOUND HAIR IN MY BREAKFAST!! - unpolite staff, and only one or two can little bit speak english. The room was terible, even quote new, but there is no window, only fake/dummy window. this is the 1st time ever i have stayed in this kind of hotel. the breakfast time shall be open from 06.00-10.00 AM, in fact, they just open on 06.30/07.00. and the worst thing is, i havw found HAIR in my breakfast!! VERY DISGUSTING!!! they didnt even asking for apologize, but make many reasons. they said, our chef is MEN so the hair must be coming from hotel Guest!! There are many women staff in the kitchen WITHOUT Hair cover! how they vsn blamed the hotel quests?? without think twice, i have decided to checked out from the hotel, even actually i have booked for 10 days, and i havw checked out in days 6. still one more problem with this hotel. since the day i was checked in, i said to hotel staff, to open the bill with my credit card ans do not charge all in advanced. there always possibility that i would checked out anytime. but the insist to charge me in advanced and prommised that they will refund in tje same days if i checked out bwfore days 10. when at the end i would checked out in the days 6, in the beginning they refused to refund the money in the same days, but 2 Weeks. after make some debate, at end the they want to refund in cash. i think this hotel is really not suitable for foreigners.
- PASSPORT0929 (6/5): NOTHING GREAT FOR ACCOR ELITE MEMBER - GOOD - Rooms are newly refurbished hence very modern. Near attraction and eatery. BAD - Market under the brand ACCOR but in actual fact they recognise HUAZHU member. As ACCOR Diamond, they won’t offer any better room except “one grade” higher which is also 21 sq m with a pathetic small window facing inward. When asked why not better room, the reply was that is the best they can do for ACCOR member. There is no Executive Lounge and no welcome drink offer. To be fair, at least they offer breakfast for my elite status.
- Verified traveler (8/5): - 지하철에서 비교적?가까운 거리여서 걸어서도 갈만하고 시설도 양호하고 아쉬움없는 아담한 호텔입니다.
- Ka Lok (6/5): 驚喜的酒店 - 在辦理入住登記時，前台職員居然說未有記錄，擾攘了十分鐘多，又有記錄出現，真奇怪 ！上到房間冷氣居然27.8度，找了職員查詢後，得知是中央冷氣沒有辦法，這麼熱的房間如果在冬天我就很喜歡， 但是在4月份的天氣就.........好彩前台職員給我一把冷風扇，等我在晚間得以入睡，從未試過住酒店要用風扇，真驚喜！早上下樓經過前台，職員不會主動說聲早晨，回來經過亦不會主動問好，基本上服務態度是不合格好，仍有待改善。可能是一分錢一分貨嗎！
- Verified traveler (8/5): - This property was definitely a little different than other hotels I've visited. Staff was so helpful and accommodating.
- Verified traveler (6/5): - 직장동료와 개인별로 예약을 하였으며 저는 100위안가량 높은방을 예약하였음에도 전혀 다른방이 아니었으며 City View를 요청하였으나 제공받은 방에는 창문 밖으로 아무것도 볼수가없었음. 예약 시 결로에따라 금액이 다른것은 인정할 수 잇으나, 높은 금액을 지불하였음에도 같은방을 배정하고, 층간소음과 옆방에서 나누는 대화를 모두 들을 수 있다는것은 불만사항입니다.
- 匿名 (10/5): - 朝食会場のスタッフが ちょっと教育が足りないですね。若くて、ホテルマンという意識が足りないかもしれません
- Verified traveler (8/5): 객실은 만족! - 객실 자체는 깨끗하고 좋았는데 간식 살 편의점이 멀었고 지하철로 가기엔 좀 많이 걸었어요 가장 가까운 편의점을 물어봤는데 걸어서 5분? 좀 넘는 정도 거리에 있는 슈퍼를 알려주셨고 ... 그 슈퍼는 허름하고 냉장고에서 담배냄새가 심하게 났어요 결론적으로 위치만 조금 별로! 방은 좋아요 미니바에 콜라 하나는 무료로 주기도 하고!
- rdbrr6 (4/5): Not on the same level as other Accor hotels - This hotel has no care for all accor members. not mention of my status. at first check in there was one foreigner that spoke english but not the person who was helping me. Then they put me in a room that has a broken heater. when asking to repair they brought me blankets and when saying i wanted the heater to be repaired, with out looking at it they said it's broken. after that i had to ask for other room. No welcome letter and no welcome gift. very unusual for me as platinum member. the guys running the breakfast room were also not speaking english but very helpful and attentive. this hotel has steps to make.
- Verified traveler (4/5): - There was this one front desk who helped us check-in. Maybe he had a bad day that day, everything we were saying seemed to annoy him. He was not willingly to care for listening and his negativity was so contagious.
- Guilherme (8/5): Muito bom - Gostei bastante. Atendimento bom, quarto confortável e tudo muito novo. Café da manhã é muito bem servido. Localização muito boa, próxima a estação Laoximen. Deixa a desejar porque não tem almoço ou jantar, mas tem um shopping em frente. Muito limpo também.
- YungMing (2/5): - 透過訂房網預定、到酒店時、與預定不同，此外酒店與訂房網站都不願意提供消費單據。
- Zay (10/5): - Very a nice place, convenient modern and comfortable. Accidentally book one more night so negotiated with staff to upgrade the room by cancel on night turns out to have a free upgrade in the end. Very appreciate and completely out of exception!!! Definitely gonna come back again next time!
- Verified traveler (8/5): Reasonable price and good location. - Location is good and worth to stay in this Price range (HK$5xx).
- Verified traveler (8/5): - コスパがよいホテルかと思います。ただ最寄駅は小南門駅ではなく、明らかに豫園駅なので表記は変えた方が良いと思います。
- PaulNg5533 (10/5): The Location is Good - This is the stay at close to Yu Garden which just a distance away, about 500m. The hotel is new and trendy. I even saw a robot go in and out of the lift, wow! It's located at the central of the city, highly recommended.
- Verified traveler (10/5): - 위치가 좋아요. 예원이랑 가깝고 지하철 역이나 버스정류장도 가깝습니다. 다만 방음이 좀 안좋고, 화장실이 일반 문으로 된게 아니라 유리로 된 문인데 그래서 그런지 화장실 소리가 잘 들려요. 가족이라면 괜찮을지 몰라도 친구사이나 커플이라면 좀 불편할 것 같아요~~ 그것만 빼면 깨끗하고 좋습니다.
- SEULA (4/5): 비추 - 겨울인데 너무 더운 방...중앙난방시스템이라 온도 조절 불가능하다고 하는데, 냉장고도 작동안됨. 직원들이 영어도 못하고, 자기들끼리 잡담하느냐 체크인도 오래걸림. 비추예요. SSWA가 훨 훨 나아요.
- Chua (10/5): Excellent Shanghai Trip - We arrived the hotel at 9am+ in the morning and they let us check in immediately to rest. The location is so good and is so convenience to go all the sightseeing places. Right opposite the hotel is a shopping centre, we can get the foods easily. Highly recommend.. 👍👍👍
- Norman (10/5): - Nice and comfortable stay Clean and comfortable Easy to reach
- Verified traveler (8/5): - ルームクリーニングの指示方法がわかり難かったがスタッフが丁寧に教えてくれた。 部屋は綺麗で清潔であったが、バスタブが無いのが残念。
- Daoud (6/5): Disappointed - At check in hotel didn’t have our correct booking we booked 6 rooms, hotel received a booking for one room from the app. We waited very long time for check in Hotel main entrance is not same as shown on pictures, this is the restaurant entrance. And the restaurant is closed! This is not the official Mercure hotel. In Chinese it’s a different brand ( as we were told by Chinese friends)
- JULIO JORGE (8/5): buen servicio - Hubo un pequeño mal entendido en el check in mas sin embargo el gerente se empeño en resolverlo y lo hizo dando asi una atencion muy buena
- muhammad (10/5): - it was in quite place good place to live near metro
- Verified traveler (8/5): Average - Standard hotel very basic amenities
- 676danieled (8/5): Stunning Shanghai - perfect stay in Shanghai, the hotel is well situated, metro station is 7-8 minutes away on foot, beautiful Yuyuan Garden is 15 minutes away on foot. The room was spacious, with all conforts.. the reception staff was so kind, a special reporting from me to Ada, that helped me in some situations with courtesy.
- Verified traveler (6/5): - 숙박시설은 전반적으로 나쁘지 않았으나 방음이 잘 안되고, 생활용품 구비가 잘 안되어 있음.
- Steven (6/5): - Not a bad place. Good location but it’s near a big road and is very cold (clinical, not temperature)
- Chirag (8/5): Good Business Hotel - Nice Hotel for business stay purpose. Good Service & Hopitality. Very responsive & co-operative staff
- mchcafe (2/5): Worst hotel ever stay - As a gold status member, I was arranged to stay in a room which only has one small window, and the worst part is the window facing the corridor of the hotel. You need to close the curtain for a whole stay. Worst ever.
- taudomsilp (4/5): Not Accor standard hotel - Not Accor standard hotel. First of all, they didn’t welcome you as Accor standard hotel. No upgrade no welcome drink no welcome greetings as I normally know from even Ibis with 10x times lower cost. Laundry service was a bit weird as they want me to do by myself in the 2nd floor after 2-3 times asking.... Also the light in the bed room was broken and I had the whole night light open... first time with Accor hotels unfortunately
- Verified traveler (8/5): - Very nice hotel, would love to stay there again,only let down was the lack of staff on reception,one person dealing with reception on arrival and departure,but staff were very helpful The hotel was also in a good location to walk to town
- Wanderlust1954 (6/5): Three star hotel - This hotel doesn’t live up to the Mercury brand. While there has been renovations in the rooms, the overall service quality and amenities is lacking. Check in took too long and the staff seemed like trainees. The restaurant is minimal and would not eat there. Went down at 5:30p to look at a menu and the place was empty and no waiter to be found. The rooms are clean and updated, though small. They are good value for the money. The good part is the location, very convenient to the bund. Across the street is a middle end shopping mall with local brands, a grocery store, and cheap local eats. Nothing fancy. This is not a tourist area. Finding the place via taxi or didi is difficult. The hotel name doesn’t show up on the maps. So get the address in Chinese to show the taxi driver.
- S-H (2/5): - 予約が取れていなかった予約完了メールを提示して1時間待たされた。 アメニティもフロントに言わないともらえない、氷もオーダーしてももらえませんでした、正直お勧めできないホテルです。
- AlexPeh (8/5): 3D2N Stay in Shanghai - We took a taxi from Shanghai Hong Qiao Railway Station to Mercure Shanghai Yu Garden Hotel. Estimated traveling time is around 30 mins. Remember to prepare the hotel’s address as the taxi driver may not know where is it based on the hotel’s name. If you are traveling in groups of 5 or more, please note that the taxi in Shanghai will only accommodate max of 4 adults. Our check-in was fast and we would like to commend one of the front desk service crew, Ms 管云翠, on her professionalism and patience while attending to our needs. Initially we booked the standard rooms for our stay, however we realized it was too small for comfort (it was kind of like staying in a prison cell with one window facing a small confined area leading to other rooms’ windows, quite creepy for us) and we requested for an upgrade. She was attentive to our requests and facilitated the changes immediately. My wife and I were satisfied with the new room, but my friends requested for another bigger room as their new room was still too small to their liking. This time, a chubby looking man (should be Hawley) attended to them and he seems rude when my friends requested for room change. My friends even willing to pay more for higher tier rooms if there are no other better rooms available at our current tier. However, this guy gave a smirky look and lousy attitude. Very poor customer service. Apart from that, most of the staff we met here are friendly and nice. Back to our room, it was clean, neat and tidy. The shower and toilet bowl area were separated by frosted glass panel. Good thing is two persons are able to do their respective stuff at the same time in two different cubicles. For us, we thought it was a bit awkward as the panel was slightly transparent (meaning able to see through) and give us the creep at times. It will be better if the separator is a solid wall / panel. Well, maybe it’s just us. Not a big deal. The hotel’s location is near to two train stations (Laoximen and Yu Garden), approximately 10-15 mins walk. It is about 5 mins walk to 上海老街 and 10 mins walk to Yu Garden, where you get to shop, eat and do some sightseeing. There is a shopping mall with various nice restaurants opposite of the hotel too. Buffet breakfast was decent. Check-out was fast. Overall, a good stay.
- BillyBobSled (8/5): Good hotel, location and service (3.5/5) - I stayed at the Mercure on two occasions, either side of a trip to Hangzhou, and both experiences were very good. Easy and quick check in with friendly, english-speaking staff. Very comfortable beds, sufficiently spacious rooms for 1-2 people, very good showers, blackout curtains, and very quiet. There were even toilets with heated seats and settings to wash and dry your bum. Fascinating. The gym was pretty small, but empty; it had weights, two step machines, two treadmills and a medicine ball, but good enough. Didn't try the breakfast or the bar. Very good location overall, but a 10-15 min walk from either Yuyuan Garden and Laoximen stations on line 10 of the Metro - so a bit of a pain with luggage, but manageable. Pleased that I booked the hotel for the second stay in Shanghai, and would go back.
- Anna (6/5): - The hotel is exceptionally clean and the rooms are very spacious. The major downside was the staff and customer service experience. Front desk staff were so unhelpful and unfriendly. They don't smile or greet you well when first checking in or even when passing by the front desk, very low standards for a well known chain of hotels. Definitely need more training and education in the hospitality department, not a welcoming experience at all.
- Japanese (2/5): - 最悪なホテルでした。 3泊しましたが、2泊目は朝の6時から工事が始まり8時まで、工事が続きました。それに対して、すみませんしか返答がありませんでした。 また、近くの地図が欲しいとお願いしたら、上海全体の地図を出してきた。 あまりにも漠然とした地図なんで、地図の中のホテルの場所を教えて欲しいと話しても、近くの駅はここだ、タクシーを使えと、質問の意味を理解して無かった。3回質問して、やっと英語が出来るスタッフが対応してくれました。 テレビも、中国語放送しかなく、日本語、英語はありませんでした。 もう、二度と泊まりません。 名前に騙された感じです、
- My (10/5): My - One of the best hotels. Very new hotel, clean, and convenient. The bed is so comfortable. staff are very helpful.
- ayaka (8/5): - ホテルは清潔で、豫園にも歩いてすぐな点はよかったです。 ただ、部屋のカードキーが壊れていて時間が取られてしまったりした。
- Yuan天皇 (8/5): - お風呂有ればパーフェクト！
- Mengmei (8/5): 地點佳 - 地點佳, 住房乾淨舒適但隔音不太好,會聽到車聲!
- Bing Yee (6/5): - 因在馬路旁，汽車聲非常大，早上六時便被吵醒了。
- Chen Ho (10/5): - Great service, clean room.
- Hktraveller (6/5): - Nothing nearby, even not a convenience store. Just a modern hotel (relatively new), but when u call taxi by DiDi, the driver might not be able to pick you up at the entrance and just stay at another exit and missed you.
- Verified traveler (6/5): どの駅からも遠い。チェックイン手続きを待たせる。 - GoogleMapでは現在地が北北西にずれる。GoogleMap,に同名ホテルが２つあったが、このGPSのズレとちょうど合致。初めての上海だったので大分困惑した。どの駅からも遠い。チェックインは待ちがあっても、気遣いなく立たせたまま待たせる。翌朝はしっかりした対応をしてもらえたので、スタッフの質のばらつきですかね。部屋の場所がわかりにくい。廊下の声がまる聞こえ。ホテルの問題ではないが、廊下で歌う宿泊客はお国柄か？
- Verified traveler (8/5): - Like - Convenience and good services Dislike - none
- Chua (10/5): - Good location. Staff are helpful and courteous, with flexible arrangement. Mr James Yan granted upgrade of my room for the 10 Nights stay, I am most grateful for his help. Will be back here for Shanghai trip.
- Mark (4/5): - So disappointed with the finishing of the rooms, particularly the windows. As I understand, rooms and the property were recently renovated when they took over from the previous hotel. But they could not even finish the basics. Windows could not be fully closed tight and leaves a gap for the noise from traffic. Rooms reek of cig smell and they did not even bother to rid the smell. Not what I would expect from Accor. Location is not bad though. Opp a mall with adequate dining options.
- Verified traveler (4/5): - They gave me the smallest room in the hotel and that room only had internal windows and was a bit dirty. The room was totally different from the pictures they posted on the website and if I knew the truth earlier I would not book this hotel. They upgraded the room for me when I complained about the difference but I did not think they would do the same for all clients who share the same thoughts. Very disappointed.
- Verified traveler (8/5): - 房間舒適,離地鐵站有點距離.早餐豐富但是早餐管理不太好,我訂的不含早餐,第一天飯店早餐我有去吃,沒要求我簽名只是問我房號,第二/三天我並沒有去吃早餐,但退房時告知我共去吃二次早餐,雖然最後只收我一次的費用,但是感覺不舒服像是我吃霸王餐,希望管理方面能夠改進
- Verified traveler (6/5): - 早餐雖豐富但菜色普通
- Andres (8/5): Bien decorado y con tecnología avanzada - El Hotel est increíble, recién remodelado, por lo que todo es lindo y muy tecnológico. Puntos en contra, por la ubicación es difícil encontrar taxi y no son muy serviciales para ayudarte a encontrar uno. Falta personal que maneje inglés.
- Ling (10/5): - The hotel is newly refurbished. Everything is so new and luv the ID. Unfortunately there were few china tourists smoked in the room with open door thus making the entire floor stink. We requeted to change to another floor but sadly the recep only able to upgraded one room even thou we booked for 2 rooms. Is a non-smoking hotel i hope they can take a strict control.
- SO KUEN (10/5): - 整體很好，只是隔音有點不足
- Connie (8/5): - 酒店離豫園、城隍廟很近，對面有超級市場，坐觀光巴士遊就在門口下車，還是比較方便，性價比高，是一個不錯的選擇，有機會還會入住。
- Annie Ting Ting (8/5): - Very nice and friendly staff . The environment is unique n clean.
- CHICHI (10/5): - 駅から徒歩１０分くらい？、ホテル前にはスーパーもあり便利でした。
- 山风 (10/5): - Great location near Shanghai historical areas. Quiet, clean rooms
- Verified traveler (8/5): - The robot was cool and the front desk staff was friendly and helpful. The maids were also great.
- JoyLEUNG (8/5): - 在完成訂此酒店時, 跟那客服要求想預留高樓層, 但對方沒有正面回覆是否可以幫忙! 氣憤! 另, 當辦理入住先, 前台職員稱無法替我們叫的士, 也稱不知那裡有地方食夜宵...明顯不想替住客解決問題! 可有一讚是, 當退房時, 那位前台非常主動幫我們叫的士!
- Verified traveler (8/5): - 아침식사를 제공하지 않는것을 빼고는 괜찮습니다. 주변에 예원도 있어서 관광하기도 편리하고요
- Verified traveler (6/5): - The location was quite central. You are steps from metro and you garden. However, quite a bit of a language barrier and they couldn't get wifi to work for me. Some guy looked at my phone for a few minutes and handed it back to me and said it's my fault and nothing I can do.
- Abdel Hamid (8/5): Good - Only no pen in room
- XXX (10/5): - Good...............................................................................................................
- Lucy (10/5): - sgood location for going to downtown,it was very clean.
- Verified traveler (2/5): - paper thin wall. Feels more like a motel than a hotel. Zero amenities and not even a phone in the room. Definitely doesn't live up to the Mercure brand name
- zl (10/5): - Great love it Great love it Great love it Great love it
- Daphne (10/5): - I had a King bed room for six nights. The property was very tastefully decorated, well-furnished and equipped. I especially liked the smart bidet and television. I did, however, notice that the air-conditioner goes off and comes back on at times. Although I visited during summer, there were times I had to turn off the air-conditioner because it was too cold. There is a self-service laundry room on the second floor, with two washers and dryers. I brought my own detergent packets, but I think there was detergent available for use in the laundry room. I did not have to wait to use the washers or dryers. Self-service laundry is complimentary. There is a Do Not Disturb switch by the door, do remember to turn that on if you do not want your sleep to be disturbed. Housekeeping comes by pretty early, around 9am. There is a very basic shopping mall just opposite the property with dining options, Coco (I got my daily bubble tea fix here!) and a supermarket. Shanghai Old Street and Yu Garden are a mere 5-minute walk from the hotel. If arriving by subway, take exit 6 from Laoximen station on Line 8/10. There is a Family Mart on the right upon exiting the station. Following the recommended route on Baidu navigation app would mean having to walk through dark alleys, take the main road to the right instead. The hotel is located on the main road anyway. Overall, I was very satisfied with my stay, I got my parcel mailed to the hotel and it was sent up to my room via a robot!
- Mimi (8/5): - It was OK. Not a lot of information in English, no local maps or recommendations on where to go. Room was nice. One staff member with excellent English who was really pleasant and helpful.
- Verified traveler (10/5): - The hotel is new and modern design, which is very comfortable. But it is a bit far from metro station, need 10 min walk.
- Verified traveler (10/5): - Really good cost performance, I would like to stay here again
- Verified traveler (8/5): - Aircon abit warm but afer inform all ok. But the best is there have free laundry 24hr
- Verified traveler (10/5): Good location, friendly staff - Satisfied, service was ok, comfortable room (enjoyed a free upgrade), neat, good breakfast, ten minute walk to metro station line 10, not too far from bund, Yu garden within walking distance. Chinese sharing bikes come in handy for bund and nanjing road. Had a good stay!
- Malcolm (6/5): Hard bed - The hotel was very neat and clean staff were great but chinese use very hard beds so difficult to sleep on and couldn’t get comfortable at all
- Verified traveler (10/5): - Great quick stay, clean and new rooms with great location (10 minute cab from everything)
- Verified traveler (8/5): - New with big room! But washroom is not convenient if staying with friend because it’s quite open
- Katie (4/5): - The hotel room either has a very small window or no window at all. I finally upgraded to their most expensive room however there is no AC. It was hot and humid and only fan was working. The entrance is positioned in a very strange way and it is difficult to get a cab. Also, no one seems to understand English.
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