Shangri-La Tokyo
Location: Chiyoda-ku, Marunouchi Trust Tower Main, 1-8-3 Marunouchi,, Tokyo, jp
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation with Spectacular Views
The Shangri-La Tokyo offers a prime location next to JR Tokyo Station, boasting elegant rooms with stunning views of the Imperial Palace, Tokyo Sky Tree, and Mount Fuji. Enjoy top-notch amenities including a 20-meter indoor pool, CHI spa, and exclusive Horizon Club lounge access.
Convenient Transportation and Exceptional Service
With easy access to major subway stations and airports, the hotel ensures a seamless travel experience for guests. Take advantage of the Narita Express Train for airport transfers and enjoy the convenience of staff pick-up from Tokyo Station platforms.
Relaxation and Wellness Facilities
Indulge in rejuvenating spa treatments at CHI, The Spa, or stay active at the 24-hour Health Club with a heated pool and modern gym equipment. Unwind in style and comfort at Shangri-La Tokyo, where luxury meets convenience.
To experience luxury and convenience at its finest, book your stay at Shangri-La Tokyo today.
Important Information
Guests who require the free train station escort must provide their train arrival schedules directly to the hotel.
Please contact the property directly prior to your stay in order to request an extra bed, as different rates are applied.
As of 01 January 2019, the property will be entirely nonsmoking.
"Children under 4 years old are not allowed in the pool facility. Children of ages 4~11 years old must be accompanied by their parents/guardian at all times when using the pool facilities"
Please contact the property in advance of your stay to check the availability of dog-friendly rooms. Additional charges may apply.
Please note that the property can only accommodate pets with a maximum weight of 15 kg or less.
Rooms can accommodate 2 adults and 2 children (under 12) in existing bedding or 3 adults (2 adults in existing bedding and one adult in a rollaway bed, extra charge applies for the rollway bed and is subject to availability.)An accommodation tax per person, per night is not included in the price and must be paid at the property.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Jun 17, 2026 until Fri, Jun 19, 2026
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Public transport tickets
- Fruits
- Pet bowls
- Steam room
- Personal trainer
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Cooking class
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby indoor pool
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Secured parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
- Bicycle-friendly property
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Horizon Club Deluxe Imperial Garden View King Room
This double room's standout feature is the hot tub. Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 1 bed.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Horizon Club Deluxe Imperial Garden View Twin Room
This twin room features a hot tub. Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a shower and a bidet. The spacious air-conditioned twin room features a flat-screen TV with streaming services, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Premier Suite, 2 Twin Beds
2 Twin Beds
1292-sq-foot room with city views
Club/Executive Level - Club Lounge access, light refreshments, internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Shangri-La Suite
1 King Bed
1615-sq-foot room with garden views
Club/Executive Level - Club Lounge access, light refreshments, internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Horizon Club, Premier Room, 1 King Bed
1 King Bed
732-sq-foot room with city views
Club/Executive Level - Club Lounge access, buffet breakfast, light refreshments, internet access in the lounge, and meeting room use (subject to availability)
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Presidential Suite
1 King Bed
2896-sq-foot room with garden views
Club/Executive Level - Club Lounge access, light refreshments, internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Premier Suite, 1 King Bed
1 King Bed
1292-sq-foot room with city views
Club/Executive Level - Club Lounge access, light refreshments, internet access in the lounge, and meeting room use (subject to availability)
Layout - Bedroom and living room
Relax - In-room massage available
Internet - Free WiFi and wired internet access
Entertainment - 42-inch flat-screen TV, premium channels, and iPod dock
Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning and daily housekeeping
Eco-friendly - Recycling bin and LED light bulbs
Non-Smoking
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- DVD player
- Private bathroom
- Slippers
- Electric kettle
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- In-room childcare (surcharge)
- In-room massage available
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- LED light bulbs
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
-
Deluxe Imperial Garden View Twin Room
Facing the Imperial Palace, spacious rooms feature floor-to-ceiling windows and a sofa. Includes a 42-inch flat-screen TV, DVD player and BOSE audio system. A mini-bar and coffee machine are offered.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Premier King Room
Spacious corner rooms feature panoramic views of Tokyo City from floor-to-ceiling windows. Includes a 42-inch flat-screen TV, DVD player and BOSE audio system. Also comes with an in-room Nespresso coffee machine.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Deluxe Imperial Garden View King Room
Facing the Imperial Palace, spacious rooms feature floor-to-ceiling windows and a sofa. Includes a 42-inch flat-screen TV, DVD player and BOSE audio system. A mini-bar and coffee machine are offered.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Deluxe King Room
This spacious double room includes a 42-inch flat-screen TV, DVD player and BOSE audio system. A mini-bar and coffee machine are offered.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Deluxe Twin Room
This spacious twin room has a 42-inch flat-screen TV, DVD player and BOSE audio system. A mini-bar and coffee machine are offered.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Executive Suite
The spacious corner suite features panoramic views of Tokyo City through its floor-to-ceiling windows. The suite has living room with 42-inch flat-screen TV, DVD player, BOSE audio equipment and a Nespresso coffee machine. The bedroom features an additional pull-out sofa bed, perfect for family stays.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Dressing room
- Slippers
- Additional toilet
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Sofa bed
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
-
Horizon Club Deluxe King Room
Boasting stunning city views through floor-to-ceiling windows, this luxurious double room includes an access to Horizon Club Lounge. A 42-inch flat-screen TV, DVD player, BOSE audio equipment are offered. For guests' comfort, A mini-bar and coffee machine are provided.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Additional toilet
- Interconnected room(s) available
- Private entrance
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Bidet
- Coffee machine
- Linen
- Toilet paper
- Board games/puzzles
- Books, DVDs, or music for children
- Baby safety gates
- Bottle of water
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Pajamas
- Yukata
- Socket near the bed
- Adapter
- Feather pillow
- Accessible by lift
- Mobile hotspot device
- Smoke alarm
- Key card access
Guest Reviews
- Antonin (7/5): Très bon séjour - Emplacement Piscine et spa Salle de bain de chambre très agréable Il n’y avait que 3 lits dans une chambre réservé pour 4 personnes. La première nuit nos fils ont dû dormir à deux dans un lit une place… finalement la deuxième nuit, l hôtel a proposé un futon en guise 4eme lit.
- Tserensambuu (9/5): yes - good good
- KageVf (9/5): -
- Erik (9/5): Centraal gelegen top hotel - Top hotel. Top locatie. Ruime kamer. Uitgebreid ontbijt buffet
- Gustavo (9/5): -
- Ovidiu (8/5): Probably one of the best hotel in Tokyo, need to work at Reception service level! - Very good location Atitude of some employees from Reception is a lot below ShangriLa level!
- Lockhart (8/5): - Excellent good. Service speed and accuracy.
- Marat (10/5): -
- Catherine (9/5): Un palace à la hauteur de sa réputation - Petit déjeuner et Servce au top, chambre avec vue sur toute la ville dont Skytree toquer, emplacement à côté du palais impérial et proche des commerces de Ginza Pour aller à la piacine, Il faut réserver un créneau et le nombre de personnes est limité.
- Ambareen (9/5): -
- Flyer324367 (10/5): Great Hotel - This is a first class hotel. The accommodations are lovely, and the staff pays attention to detail. The restaurants are excellent. I’d be happy to stay here anytime.
- ABDULAZIZ (10/5): -
- 939aloud (8/5): Book Club Level - I would give the Shangri-La 4.5 stars if I could. The service was elegant, as was the hotel. The minute you step into the hotel there is an air of calmness and quiet elegance. The location is great - close to shops, restaurants, and the train station. We stayed at the club level and really enjoyed speaking with the kind and helpful staff and eating some meals there. The food selection was curated but delicious. I recommend booking a club level room, it is worth the extra cost. The breakfast buffet in the restaurant was also good.
- Y5322RHlarryn (10/5): Exquisite hotel overlooking downtown Tokyo - This is an exquisite hotel. We started off with a delightful lunch in the 28th floor restaurant, then checked into a very spacious room on the 34th floor. The room had every amenity, with motorized shades and different lighting configurations as well as a sofa at the huge window overlooking Tokyo. The shower was amazing, with the most water-flow of any shower I have taken in 30 years! We did experience a problem soon after check-in when very annoying pounding sounds came from the room above ours. We called the front desk to complain and they informed us that there were two adjoining rooms above us and that a family with 4 children had checked into those rooms. The manager went to those rooms and asked the guests to stop the jumping/tumbling/pounding or whatever it was they were doing, and the nuisance ceased. They staff was very apologetic and we were very pleased with their response.
- IGOR (10/5): -
- Adam (10/5): Exceptional, friendly, helpful, kind. Nothing too much trouble - Excellent Everything was fabulous
- zydrunas (10/5): -
- IGOR (10/5): -
- Norman (10/5): -
- IGOR (10/5): -
- Pierre (10/5): -
- MMcCauley63 (10/5): A calm, luxurious sanctuary in Tokyo - From the moment I arrived at the Shangri-La Tokyo, I knew this stay was going to be something special—but it still managed to exceed every expectation. The location is unbeatable, directly connected to Tokyo Station, which made getting around the city effortless, and within walking distance of the Imperial Palace Gardens. Despite being in such a central hub, the hotel feels like a calm sanctuary above the energy of Tokyo. The views from the room were absolutely breathtaking—watching the city skyline, especially at night, was unforgettable. The room itself was spacious by Tokyo standards, impeccably clean, and beautifully designed with a perfect balance of modern luxury and subtle Japanese touches. The bed was incredibly comfortable, and every detail—from the amenities to the lighting—felt thoughtfully curated. What truly sets this hotel apart, though, is the service. Every staff member I encountered was warm, attentive, and genuinely dedicated to making my stay exceptional. Check-in was seamless, and the team went above and beyond with personalized touches that made me feel truly valued as a guest. The dining experience was equally impressive. Breakfast offered a fantastic selection of both Western and Japanese options, all of the highest quality. It was the perfect way to start each day. Overall, the Shangri-La Tokyo delivers a flawless blend of luxury, comfort, and world-class hospitality. I would absolutely stay here again and highly recommend it to anyone looking for an exceptional experience in Tokyo.
- Andrey (8/5): Alles bestens außer smart tv fehlt - Service top Kein smart tv
- Dana (10/5): -
- Hung (10/5): Wonderful hotel and staff. Good for family and business. - Service people at Shangri-La are very good. Their attitude is we will try our best to meet your expectations but please be aware sometimes we can not and we are very sorry about that. Breakfast was good even though the selection was not as good as for example Shangri-La in Taipei.
- Danielle (10/5): -
- Danielle (10/5): -
- 95sehajs (10/5): Truly Wonderful Stay - I came to Shangri-La Tokyo for a solo birthday trip to enjoy Tokyo for five days. From start to finish, my stay was wonderful. The room is huge, particularly compared to Tokyo standards, and very well equipped. I was especially surprised to see the outlets could accommodate three pronged plugs. The bed was incredibly comfortable and the shower was luxurious. All amenities you could think of were provided for. Breakfast was included in my stay and was delicious. The staff at Piacere were incredibly hospitable, nothing was too large an ask. I communicated with the concierge ahead of time to handle dinner reservations and they were very communicative. The meet and greet service is so helpful; I would've been lost for ages in Tokyo Station without their staff guiding me. It was a joy to return to my room every night, and honestly quite hard to leave in the morning! I'll definitely make Shangri-La Tokyo my go-to hotel whenever I'm in town.
- Elena (10/5): -
- Grace (9/5): -
- Petra (9/5): -
- Andrew Waites (9/5): -
- Arnaud (10/5): -
- Quynh (9/5): -
- Chunli (9/5): -
- Jorge Augusto (10/5): -
- Julia (10/5): Люксовый отель с шикарным видом и удобным расположением - Шикарный вид из окна на город и Tokyo sky-tree. Прямо из окна 36 этажа окна мы наблюдали восход солнца над столицей - очень впечатляюще. Прекрасное расположение - между Гинза, Акихабара и императорским дворцом (все в пешей доступности) и рядом с Tokyo station (метро и вокзал, откуда в том числе отходят шинкансены. Очень удобно брать клубный номер - вечером включены закуски (= практически полноценный ужин, вино/шампанское и др. алкоголь), плюс отдельный завтрак без очередей и ожидания и afternoon tea (но его не посещали ввиду экскурсий). Все отлично.
- Jia Xian (10/5): -
- katiem458 (10/5): Incredible customer service! - We have traveled quite a bit and this hotel provided the best customer service we’ve ever experienced! It’s a beautiful hotel and is conveniently located across the street from Tokyo station. Our room was spacious with a huge bed, views of Tokyo (we were on the 35th floor), a very nice bathroom, and the daily breakfast was incredible! The complimentary meet-and-greet provided to us upon arrival by limousine bus from airport and then helping us to find our train when departing Tokyo station was so incredibly helpful. You will not regret this stay,
- nicholasztan (10/5): A Tokyo Gem!!! - Great location and superb hospitality from check-in to room stay. Concierge was really helpful with directions and with your luggages. Huge shoutout to Riku at front desk for helping with super quick check-in and checkout. The room was clean, super spacious and has great views. Most importantly the location is superb and you have great connectivity to wherever you want to go.
- kate (10/5): would recommend to anyone - loved the decor and everyone could not have been more helpful. rooms beautifully serviced Nothing , was fantastic
- karwaipeter (10/5): At the heart of city - Located next to the Tokyo Station, the hotel has spacious guest-room and warm hospitality. I’d much recommend the breakfast at the Piacere, which has a variety of choices from local delights to other Asian flavours.
- Joseph (10/5): Would always book again - Great location
- Ikuyo (9/5): -
- KAZUTOSHI (9/5): 素晴らしかった - 食事がどれをとってもおいしかった スタッフの方々が皆さん素晴らしい方々で楽しく過ごすことが出来た 美味しいのでついつい食べ過ぎてしまう
- Laura (9/5): Wonderful stay, very luxurious and spacious. - Breakfast was wonderful though not as extensive as another hotel in a lower price bracket. The pull out sofer was perfect for two 9 year old boys (larger than our other hotel- we had a suite as well). The evening drinks and food was a wonderful addition, though we had this same option for a different hotel which was cheaper. Same drinks and larger food selection
- JINYEONG (10/5): - 위치, 직원 친절, 청결도 등 최고였어요 방안애 블루투스 스피커 있으면 좋겠어요
- penny (10/5): Really enjoyed the spacious rooms, huge king size bed. Fabulous location next to Tokyo station and several metro lines. - Great location Clean Spacious rooms Friendly staff, very helpful Old world hotel, dark wood , not modern
- Alexandra (10/5): -
- Olga (10/5): fantastic stay - fanastic location, wonderful and helpful staff, amazing breakfast, big rooms which is unsual in tokyo
- noora (10/5): -
- Irina (10/5): -
- noora (9/5): I would like to extend my sincere thanks to Ms danisha and Mr Katsuya for their exceptional service - Location, friendly staff who cares and always follows your requests and ready to help at all times. Clean and spacious rooms. Excellent in dealing with children and are attentive to even the smallest details concerning their needs. Nothing
- Satoshi (10/5): -
- Soud (10/5): Amazing experience - Such an amazing suite, large and comfortable Just the entrance i have to go to b1 to enter the hotel
- Kyler (10/5): -
- Hege (10/5): - Treningsrom, restaurant, frokosten, servicen
- eosinophil (10/5): Excellent hotel in a great location - We had a lovely stay here. Location is excellent as it's across the street from Tokyo Station. The room was spacious and clean. Housekeeping was great. We quite enjoyed the service and food at the Lobby Lounge. Rukhsar went out of her way to help cater to my kid's picky eating. The breakfast buffet each morning was fabulous. I would stay here again
- Andrew (9/5): Great time - Beautiful hotel in a fantastic location. The staff went out of there way to accommodate our very early arrival. Stephanie was exceptional. She gave advice and recommendations for eating and evenings out. She went out of her way to help organise a train trip to Mount Fuji amongst other things and sent a concierge to the station with us to make sure we had the correct train. Excellent service. Very much looked after. Same problem at most hotels (including high end). They call the breakfast English but it actually caters for Americans and bares very little resemblance or taste to an English breakfast.
- Ahmed (9/5): Very friendly and welcoming staff - My room was always neat and clean, thanks to house keeping staff
- Olivier (10/5): - Breakfast and Japanese restaurants were amazing ! The service and location also !
- Janice (10/5): -
- Rakesh (10/5): - I would like to suggest that they offer more food options or variety for vegetarians
- Peter (9/5): -
- rowinat2026 (10/5): Christmas 2025 - What a great team deserving of the merits - taxi stand, front office , concierge, horizon club, housekeeping. Hotel is well kept.
- Family5starTravel (8/5): Great business hotel - I can’t give it 5 ⭐️ after going to the Waldorf Astoria in Osaka. The hotel is beautiful, the rooms are nice and clean and quiet and everything you expect from a 5 star hotel. The staff is amazing and the food and cocktails are fantastic but we felt like it lacked something. It doesn’t have any atmosphere or vibe you can take home and tell your friends about and that’s something some travelers will expect from a place like Shangri La.
- Atul (10/5): -
- francois (10/5): -
- Steve (9/5): -
- Navigator36876777285 (10/5): Wonderful stay indeed ❤️ - Simply put our stay was exceptionally wonderful and exceeded all expectations. I was on a holiday in Tokyo with my husband and 11 year old daughter and we spent 10 amazing nights at the property. Big well done to Matthias Sutter and team(Thu Thu, Sanjeev, Piacera breakfast crew, front desk crew, housekeeping crew) - no ask was impossible and it was all done with a warm smile. Our deluxe room was huge and well-appointed, great shower and amazing bed! Hotel is just steps away from Tokyo Station and after a long “hard” day of shopping we were always greeted with a smile and greeting at the lobby. We WILL be back!
- Ingeborg (9/5): - Nice spacious room. Christmas decorations gave nice atmosphere and the bar was nice with great view on the city It needs a little bit updating regarding the interior
- Layal (9/5): - Great facilities and wonderful staff Very poor Breakfast buffet
- Benjamin (10/5): -
- A2922QOjosephy (10/5): Luxurious and Top value - If it is within your budget, this top hotel is an extraordinary experience. We have travelled a lot in most upmarket hotels and many do not match up to their name or the price they charge. Shangri-La Tokyo gives you value for money and their staff are so well trained, that makes me think why other hotels cannot do the same. From this one hotel, my preference is now with Shangri-La where ever I go.
- Omar (9/5): -
- madamoctopus (8/5): 위치가 좋은 호텔 - 호라이즌클럽의 에프터눈 티타임과 칵테일아워 서비스와 친절한 직원분들이 인상적이었습니다. 도쿄역 다이마루백화점과 가깝고 위치가 좋아서 이동이 편리합니다. 트윈베드룸이었는데 침대 메트리스가 단단하게 느껴져서 개인적 취향에 맞지 않았고 잠자리가 편치 않았던 점이 아쉬웠습니다. 도쿄역이 보이는 쪽 룸이었는데 밤에도 새벽에도 기차소리가 들렸습니다.
- rachel (8/5): -
- cw2012 (10/5): BEST luxury hotel for large family trip! - Don’t overlook this hotel as a luxury family vacation option!!!! It is super central which is convenient, the service is absolutely excellent, the rooms are huge, and the kids will love the pool. We stayed as a group of 7 ranging from grandparents to a 6 year old, and everyone had a delightful 6 night stay. The beds are very spacious and they offer the ability to add a cot to the rooms, so 7 of us fit extremely comfortably in 2 rooms. The gym, the whirlpool and steam room, and afternoon tea / evening drinks in the Lobby Lounge were also perfection!! The staff is incredible - they would greet us by name and helped us with booking restaurants for dinner. The housekeeping was immaculate. The best stay we’ve ever had!
- Alketbi (10/5): -
- Gita Maria Agripina (10/5): -
- JAMEQ (10/5): Enjoyable Weekend Stay - Visited Tokyo to enjoy the autumnal leaves in Fujikawaguchiko which was not disappointed. The stay in Shangri-la Tokyo is equally awesome and comfortable. The view of Tokyo Station and the Marunouchi side from my room was amazing which I loved to view while relaxing by the couch. Though could hear a little sound from the passing by trains, I'm okay as it was so natural. The aircon in the room and the water pressure in the bathroom were strong and to my liking. I hated weak aircon and water pressure for a good bath. Now the hotel's breakfast is now being served in their Italian restaurant instead of lobby lounge is a good improvement. The variety on the spread and one main course from the curated menu though limited but good enough for an enjoyable breakfast with friendly and attentive service rendered by the service team. The staff I met were all very polite and more than happy to assist, keep up the good work! Will be back next year.
- Olga (8/5): -
- Unzule (10/5): -
- MCMNH (10/5): A perfect oasis! - Tokyo can be a lot. The location is two minutes walk from Tokyo Station. It is everything you'd want in a peaceful and perfect oasis. I'd add 'delicious' to that as well!
- Harry (9/5): -
- Pierre (9/5): Great stay at Shangri-La Tokyo - The room was spacious, the view absolutely stunning, and the service truly excellent. The staff is extremely kind and helpful, which made the stay even more enjoyable. The location is ideal if you need to travel around Japan, being right next to Tokyo Station is incredibly convenient, and having taxis available at all hours is a huge plus. The only downside is the noise from the train station. From the room we had, you could hear it during the day and early morning. If you’re very sensitive to noise, it might bother you, but I suppose it’s part of the trade-off for such a convenient location. Overall, amazing experience. I would definitely recommend it.
- Mark (10/5): -
- Tamer (10/5): Rundum zufrieden. - Das Frühstück war sehr gut.
- Roland (10/5): Perfekt - Sehr freundliche und aufmerksame Mitarbeiter! Ausgezeichnetes Frühstück. Direkt neben dem Zentralbahnhof. Das Restaurant Nadaman bietet japanisches Essen auf Spitzenniveau. Wir hätten uns über ein Willkommensgetränk gefreut.
- Spajic (9/5): -
- Tahlia (10/5): Beautiful hotel, convenient location. Would stay again! - Lovely hotel in a very convenient location. Staff were very helpful, thanks to Barney at reception for helping us. We liked everything
- Katharina (1/5): -
- X1206LIjenniferc (10/5): Great location, modern rooms, excellent staff - The Shangri-La is located across the street from the Tokyo station & steps from other shopping, historical & dining options. Our room has all of the best amenities in Japan with a lovely view overlooking the city, and the restaurants within the hotel are very good as well. (I am celiac and the restaurant servers and chefs were so attentive to ensuring my food was gf; much gratitude to them for this) The best part of staying here is the staff. They are incredibly friendly, helpful and efficient in all areas—from the doormen, front desk, concierge & restaurant staff to the less seen discreet positions like housekeeping and laundry services. Such a well run place that provides visitors with a 1st class experience. I can’t wait to stay here again on our next trip to Tokyo!
- VACHER (8/5): - Très bel hôtel. Emplacement idéal à côté de la gare. Petit problème de bruit avec les trains qui passent à côté de l’hôtel. Les lits étaient petits pour dormir à 4.
- Elisa (10/5): -
- Bigpenny34 (10/5): Shangri-La is First Class in all respects - My daughter and I just spent 4 nights at the Shangri-La and we LOVED it. Staff very friendly and accommodating and our room was very luxurious and room amenities were first class. The buffet breakfast was OUTSTANDING and the made-to-order waffles using Japanese flour and a special kind of egg was absolutely delicious. Our room looked out over the Tokyo Train Station and any noise we heard was very minimal and didn't cause any issues with sleep. The location was perfect not only because of it being right next to the Tokyo Train Station but it was less than a 20 minute walk to the grounds of the Imperial Palace and it's very close to the wonderful Daimaru department store with its enormous food hall in the basement. The Shangri-La will be our first choice when we return to Tokyo.
- Dania (9/5): -
- David (10/5): - whatsapp contact for concierge and operator was very useful and efficient. reception was helpful and detailed bed too soft and sank. price per night a bit steep..
- Henriette (9/5): Fin oplevelse i Tokyo! - Absolut 10 stjerner til personalet på hotellet. Meget, meget søde og hjælpsomme. Hotellet var rent og pænt. Vi har rejst en del til Østen, og Tokyo er en meget dyr by at bo i. Vi var måske en smule skuffet over værelset, når man betaler så meget. Det var fint, men udsigten var lidt kedelig, nok også fordi vi havde forventet mere af et clubroom til den pris, vi betalte. Men absolut topkarakter til personalet. De havde noteret min fødselsdag, så der var kold vin på værelset, superflot service. Da vi boede på et "clubroom", var der en buffet samt drikkevarer hver aften. Maden på denne buffet var stort set den samme hver aften - lidt skuffende - men lækker.
- Dora (9/5): - bottle water free in ground floor. Room cleaning excellent Respond the requested very fast. the restaurant price very expensive. lounge drink add special performance. . In fact we stay quite short time. Breakfast without special discount to the guests
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