The St. Regis New York
Location: Two East 55th Street at Fifth Avenue, New York, us
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Exclusive Dining Experiences:
Indulge in exquisite dining at The St. Regis New York with two onsite dining options, offering guests a culinary journey like no other.
Luxurious Amenities:
Experience unparalleled luxury with 24-hour butler service, flat-screen cable TVs, and plush bathrobes in the spacious guest rooms. Stay connected with WiFi and enjoy the convenience of minibars and safety deposit boxes.
Convenience at Your Fingertips:
From a well-equipped gym and business center to valet parking and limousine rentals, The St. Regis New York ensures a seamless stay. Take advantage of services like shoe shines and childcare for a truly stress-free experience.
Book now to elevate your stay at The St. Regis New York and create unforgettable memories in the heart of the city.
Important Information
Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
Policies
Check-in: 04:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Parking
- Air conditioning
- Restaurant
- Room service
- Lift / Elevator
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Ironing service
- Car hire
- Non-smoking throughout
- Concierge service
- Wheelchair accessible
- Lower bathroom sink
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Self parking (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Reception hall
- Secured parking
- Garage
- Bicycle-friendly property
- Bulk dispenser for toiletries
Rooms Available
-
Suite, 1 Bedroom
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Bentley, Butler Service Included)
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Butler Service Included)
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom (Butler Service Included)
1 King Bed
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Grand Suite, 1 Double Bed, Corner (Butler Service Included)
1 Double Bed
1400 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (5 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)
1 King Bed
975 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Braille signage
- Closed captioned TV
- Lowered peephole/view port in door
- Accessible bathtub
- Visual fire alarm
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 2 Double Beds, Accessible Bathtub (Butler Service Included)
2 Double Beds
450 sq feet
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Accessible bathtub
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 2 Double Beds, Mobility Accessible (Butler Service Included)
2 Double Beds
450 sq feet
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Accessible bathtub
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered peephole/view port in door
- Accessible bathtub
- Visual fire alarm
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom, Roll-in Shower (Butler Service Included)
1 King Bed
1100 sq feet
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 2 Double Beds, Roll-in Shower (Butler Service Included)
2 Double Beds
450 sq feet
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Braille signage
- Closed captioned TV
- Lowered peephole/view port in door
- Visual fire alarm
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 1 Bedroom (Butler Service Included)
1 King Bed
800 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Suite, 1 Bedroom, Accessible Bathtub (Butler Service Included)
1 King Bed
4055 sq feet
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Roll-in shower
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Closed captioned TV
- Lowered peephole/view port in door
- Accessible bathtub
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 2 Double Beds, Hearing Accessible (Butler Service Included)
2 Double Beds
450 sq feet
Internet - Free WiFi
Entertainment - 32-inch TV with premium channels
Food & Drink - Room service (limited) and free bottled water
Sleep - Pillowtop bed, hypo-allergenic bedding, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Laptop-compatible safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Grab bar near toilet, closed-captioned TV, low-height view port in door, wheelchair accessible, lever door handles, phone accessibility kit, braille signage, wheelchair-accessible bathroom vanity, transfer shower, raised toilet seat, wheelchair-width doorways, low-height electrical outlets in bathroom, and visual fire alarm
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Toilet paper
- Bottle of water
- Shampoo
- Transfer shower
- Room service (limited hours)
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Designer toiletries
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Braille signage
- Closed captioned TV
- Wheelchair-accessible bathroom vanity
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Visual fire alarm
- Lever door handles
- Wheelchair-width doorways
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Grand One-Bedroom King Suite with Street View - Butler Service
The spacious suite features 1 bedroom and 2 bathrooms with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Max Occupancy: 5 (5 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
St Regis Studio King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior King Room with Tub - Mobility/Hearing Accessible - Butler Service
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with streaming services, a seating area, a wardrobe and a safe deposit box. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
-
Grand Luxe King Room - Butler Service
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Grand Luxe Double Room with Two Double Beds - Butler Service
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom Astor Suite - Butler Service
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom Deluxe Suite - Butler Service
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom Madison King Suite - Butler Service
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom Madison Suite with Two Double Beds - Butler Service
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom St Regis Suite - Butler Service
The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. The suite has carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit offers 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
One-Bedroom 5th Avenue Suite - Butler Service
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite features carpeted floors, a seating area with a flat-screen TV with streaming services, air conditioning, a wardrobe, as well as a safe deposit box. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room with Two Double Beds - Butler Service
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room provides air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Room with Butler Service - Mobility and Hearing Accessible with Roll-in Shower
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room offers air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
-
King Room with Butler Service - Mobility Accessible with Roll-in Shower
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Room with Butler Service - Mobility Accessible with Tub
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with streaming services, a seating area, a wardrobe and a safe deposit box. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
King Room with Butler Service - Mobility and Hearing Accessible with Tub
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a seating area, a wardrobe and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
-
One-Bedroom Madison King Suite with Butler Service - Mobility and Hearing Accessible with Tub
The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. This wheelchair accessible suite features air conditioning, a seating area with a flat-screen TV and an adapted bath. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Additional bathroom
- Linen
- Toilet paper
- Adapted bath
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
-
Butler Service, Guest room, 1 King (Mobility and Hearing Accessible w/Roll-in Shower)
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a seating area, a wardrobe, a safe deposit box, as well as a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Wardrobe or closet
- Linen
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Single-room air conditioning for guest accommodation
- Hand sanitiser
- Hearing accessible
-
Superior King Room - Butler Service
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with streaming services, a seating area, a wardrobe and a safe deposit box. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe King Room - Butler Service
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath, a shower and a hairdryer. The spacious double room features air conditioning, a seating area, a wardrobe, a safe deposit box and a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Alarm clock
- Executive lounge access
- Wardrobe or closet
- Linen
- Upper floors accessible by elevator
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Pajamas
- Feather pillow
- Accessible by lift
- Smoke alarm
- Key access
- Key card access
- Concierge services
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Aziz (3/5): Worst stay I ever had !!! - NOTHING !!! EVERYTHING !!!
- Alfredo (8/5): -
- Zoi (4/5): Darkness in NY - Historic hotel I got a room with zero light and zero view. It felt so claustrophobic I had to leave after one night. Despite the opulence and the butler, I just could not take looking into a shaft.
- mfquijan0m (10/5): Loved this hotel so much - This was my first stay at the original St. Regis and already have booked my next stay for my next visit in a few months. Absolutely beautiful and iconic hotel.
- Christopher Antonio (9/5): First-class service. - The service is amazing, the rooms are beautiful and the beds are very comfortable, the famous King Cool bar is fantastic with a great vibe, they offer a delicious breakfast and the hotel has a lot of history, I recommend it. Compared to other luxury hotels, and in terms of quality and price, it did seem a bit expensive to me.
- ackramer13 (10/5): Our Best St Regis Experience Ever - I visited the St. Regis around Christmas time, a tradition we have. We do alternate between the Mandarin Oriental and the St. Regis- this time we used points and stayed at the SR. We did not regret it: this was an outstanding trip- The positives- which is basically everything: the bed, dark/cool room, the quiet- it is an incredible night's sleep all around. The bathroom, shower, comfortable furniture is perfect. Our butler was amazing. I read people complaining below about their butlers.. I will tell you, it's all nonsense from entitled people who ask them unrealistic things. The coffee service, pressing of garments, all worked like clockwork. Brought us a bunch of chocolates which we requested, always got turn-down service, chatting with us and was very sweet. She had a terrific attitude, very positive, the paging system from the phone works great- you just have to get someone to show you how it works initially. There's a manager Andy Pino who I played phone-tag with, I had trouble connecting with him by email, but afterwords he really showed how much he cares and how dedicated he is: I have his contact info, and I feel that in the future if I have specific needs or requests, he would supervise and make sure it gets done. Very nice, personable, and St Regis is lucky to have him- when I got home and had a few issues, he called me, emailed, we worked it out. I know I could reach out to him in the future- a company liaison and friend to loyal guests. So overall 5 stars: don't believe the negative reviews. Amazing location, sleep quality, butler service if top notch. I actually had a dinner there once, and had breakfast there once- again great service, reasonable food (at quite a price), and whether you use points or not, a great value.. especially with points.
- Ureshka (10/5): -
- berneice (10/5): -
- Sotonye (6/5): Disappointed - Beautiful room and corridors incredible location Found the staff particularly at reception quite cold and rude. There is no communal area to sit and enjoy a drink and you have to queue to get entry for the bar which is far too small. For this type of price I would expect a much better experience from the staff and better facilities in communal areas. Really disappointing to be honest
- michaeltQ3107BX (2/5): Horrible, disrespectful, violating stay. - I have genuinely had better experiences in a townplace suites in Iowa. important note: I emailed the staff and butler email months in advance to notify them I'd be proposing during my stay just before christmas. We researched all of the NY hotels and decided this was the one we wanted to splurge on, primarily for the fun butler service since we don't have any super luxury hotels that staff butlers in our home town. important note x2: the daily rates for the room i was in were $2200/night at the time When we arrived to the hotel shortly before 4pm, they told us our room was not ready, but that it would be ready by 4pm and have our bags delivered prior to our return. We returned just before 6pm and our bags were still in the lobby right where all the guests walk into the hotel. We go to our room and we check in, and immediately we find a torch lighter/paraphernalia leftover along with clothing tags from the previous guest. Disgusting, especially for a 5 star 2200/night hotel - but we let it slide at first. Along with a giant bodily-fluid stain on the couch. Then we wait. For almost an hour. And no butler shows up. The website online says there is an e-butler service via email or text but during check-in nobody gave us this number. I have to message the front desk via the Marriott app to ask how to contact the butler. They then inform me that the butler must be contacted through the phones in the room. I attempt to call the butler - and the phone on the desk does not work. So I go to the bedside phone. This time the butler calls back after we page him, and I request a bathrobe and quick introduction so we can talk to him/ask what all he is capable of - and also notify him of the unclean/unsanitary room we checked into. Before I can even finish asking for the robe, he gets an attitude and says we should already have two, and that he's busy. I tell him I checked, and that there was not. He arrives moments later with the robe, and before I can even get a word out to ask about the other items outlined above, he RUNS off. I call back 15 minutes later, after researching the specific things we are able to request from this st regis location, and on their official site they offer an unpacking service. which is great. I call the butler again to request it and he flat out refuses saying he's "too busy" I'm sorry but for a $2200 a night hotel where my room literally is labelled as "butler service" in the marriott app when i open it, I better bet getting that butler service At this point I'm already irritated with the level of service we are receiving at a 5 star hotel, but I decide to brush it off. Then, I go to the bathroom to wash my hands and I grab the bar soap before wetting my hands, only to find out, that the bar soap in the bathroom was already wet and slimy from someone using it prior to our arrival. Absolutely disgusting. So then, we decide, hey - lets calm down and have a bath. Only to discover the TV in the bathroom near the bathtub was also broken. After that, I wrote down a 3 page letter addressed to the manager, and asked the concierge to deliver it to the manager and have them message me through the app to discuss a resolution to all of these issues (specifically because I wanted to stress that I would be proposing during my stay, and I can't do that during a phone call or in person next to my fiancee) We never hear anything. No reply from any manager. We return past 9pm and I go to the lobby to ask to speak with a manager to see if anything has been resolved, and he was extremely short and condescending with me. I'd start to speak and say something like "Okay, thank you, I just wanted to make sure they fixed the ba-" and before i could get the next word out he'd go "EVERYTHING YOU TOLD US ABOUT IS FIXED" So, seeing how adamant and short he was with me, I assumed he HAD fixed everything, in prideful spirit of honoring the St Regis legacy. I returned to my room to find: - the desk phone was still failing - the giant stain was still on the couch (didn't attempt to use stain remover or anything) - we requested a SINGLE bag to be unpacked, and they unpacked all four of our suitcases, one of which included dirty clothes. The result: The butler not only touched my fiancee's used panties/bras, but he also put them into the same cabinets/drawers as our clean clothes, creating a hygiene / safety issue. - OH and the paraphernalia / torch lighter was mixed in with my stuff on the desk because they didn't dispose of it so I had to bring it down to the front desk myself At this point, I just expect this level of service since everything has been a letdown. But there's one last butler service we dreamed of when we booked this hotel. One thing that we wanted in order for our Christmas St Regis 5 star trip to feel luxurious and magical. A simple bath to be drawn. We call the butler to request it and this is how the call went: Me: hey I saw on the st regis site and online that we can request a bath to be drawn. can we have that done any time between midnight and 1am? butler: i can't do it me: why not? do we need to schedule it a different time? butler: i cannot do it me: ok.... why? butler: i am too busy me: but that's what we paid for butler: paid for what me: the service? thats included in the 2200/night room butler: what service? me: the butler service butler: i can't do it me: ok, should i talk to a manager/corporate about this? butler: go ahead (LITERALLY SAYS "GO AHEAD" I go down to the front lobby and request a manager. I get a manager completely different from before. This one is nicer and more understanding. I even said like "hey im only requesting stuff i saw online thats part of the prestigious st regis name - am i requesting anything unreasonable or anything this hotel isn't supposed to offer" and he told me i was not and that i was being perfectly reasonable. He then assured me he would have the bath figured out and ready for midnight for us. We return and of course it was not done. I go back to the same manager and now he starts saying the same thing about being "busy" I ask him what can be done because everything so far has been a major letdown here and he offered me: $200 credit, champagne, and the bath to be drawn at 8pm the next day. Amazing. Finally something. Right? The next day hours before 8pm I confirm the credit and they message me back to tell me I misunderstood and that the champagne IS the $200 credit but that they were going to do a $350 bottle instead. WOW. EVEN BETTER. RIGHT?!?!?!?!?! At about 7:30 i try to message in the app to say we are on our way back and to confirm everything is setup (champagne and bath) and get no response. I arrive to the room and there is obviously no champagne. but to our surprise, there is a bath drawn...... with mini bubble soap bottles thrown all across the bathroom floor, seemingly out of spite for us I call the front desk and literally say "i kind of expect nothing to actually get done that you guys promise anymore, but the champagne you guys promised isn't here" they tried to tell me they didn't bring it up since i wasn't in the room... even though I confirmed already that I would be back at 8pm. Then when I clarified that, he said that the room service folks thought that I would request it once I got to the room. I replied again saying "we also requested a bath though? did they expect us to get in the bath and then request them to come bring the champagne while naked? no. we wanted to drink it while in the bath" He says he'll figure it out. 15 minutes go by in silence. We decide to just get in the bath since we assume they forgot about us yet again. Then the door slams open. The room service (or butler, im not sure) attempted to enter the room WITHOUT KNOCKING, luckily the door was latched since we were both naked otherwise he wouldve seen both me and my fiancee. Complete invasion of privacy and safety. I immediately throw a robe on and go to the door, only to discover that he is literally RUNNING AWAY from our door. i have to shout him down to stop to ask what he's doing and he only replies with "did you get your champagne" to which i answer no. He then turns around and walks off without saying anything. I immediately message in the app to create a log of the incident, as well as calling the concierge and asking them to check the app and please have a manager reply ASAP as we felt unsafe, but no manager ever replied. Another 10 minutes goes by and finally the champagne arrives. The room service/butler brought it in, placed it on the desk, and left. Without saying a word. Didn't open the bottle, didn't pour it, didn't even reply when i said "thank you" Since everything has been such a letdown at this point we decide to look up what type of champagne it is to discover that it is a $27 bottle that can be found at target, or doordashed for $40. I messaged in the app to ask what happened to the $350 bottle they promised as a credit/service recovery for all of the MAJOR issues so far, and they tried to backtrack, and say that the champagne I was receiving is the complimentary champagne "offered to all guests" and that I wouldn't be receiving the $350 bottle anymore. At this point im fuming, its the night im supposed to propose and everything is going wrong with the St. Regis - I barrage them with messages, basically begging and pleading for a resolution and they finally reply "what would you like us to do?" I sensed they were being sarcastic but gave them the benefit of the doubt I requested either to move rooms to a nicer one or one of same quality that doesn't have issues - have the issues fixed (like the phone in the room not working) plus the stain removed (or couch swapped out with one that didn't look utterly disgusting) OR (not and) to have the destination fee waived Their reply was an astounding NO to all of my requests. A complete joke, and confirming that they were only being sarcastic when they asked me what I would like them to do to resolve the issues. At this point I admittedly got angry over the chat with them (in my opinion for valid reason) and then they stated they would no longer talk to me. I ended up having to call Marriott corporate so that I could get a refund and go check into the Ritz Carlton NoMAD location because we were so disgusted and appalled by how the staff and management were treating us, and let me tell you, the Ritz made this place look like a joke. The DOORMAN at the ritz walked me to my room, told me about all the buildings, where the hotel restaurants, gym, etc are - and wished me a merry Christmas. I literally got better service within 15 minutes of checking into the ritz nomad, from the doorman, than I did from our butler the entire time we were at the St Regis. I then contacted the marriott executive/corporate team, as well as the consumer affairs team. The consumer affairs lady seemed appalled when i recounted my story over the phone to her and assured me that the GM would reach out. Instead, today - Daniel, the Director of Operations reached out. He was apologetic, and offered a substantial amount of bonvoy points - however his initial message minimized the privacy, security, and hygiene violations we experienced while here. Originally instead of points I asked if I could have a simple voucher to return and redo the trip so they can make everything right and show me the "true st regis standard" - but he said that was not an option available to me, which to me shows that the property will not actually work on increasing their service standards. Additionally, the GM is supposedly out of office until the 21st so I am awaiting a conversation with her as well about these significant issues and violations and will update my review then.
- Veelar (8/5): Great hotel. - We stayed here prior to a trip to Europe. Was a great location to do some last minute shopping. Nice hotel, historic, great service and tea. Breakfast was great. King Cole bar downstairs is nice. As a hotel guest it seemed rather difficult to get seated. Perhaps the hostess was having an off day but it left a sour taste, she was just rude in her verbal approach. Pricing like many hotel bars is up there, starting to get a little ridiculous. Overall, I think it was above average for this caliber of hotels. However, not the upper echelon. Would stay again.
- Connector10876838167 (10/5): LAP and HEART of NYC,QUEENS - Being part of this hotel was really amaizing and refreshing located right in the heart of uptown NY , gives a rly homely vibe in the middle of all the bustling...
- Sheikh mohammed (10/5): -
- brennao769 (4/5): 630pm my room was available - We just stayed at the St.Regis this past weekend. At 430pm we checked in to be told our room would be ready in two hours. I was told the majority of the hotel is "platinum elite" so they have a 4pm check out. I found this shocking, that they would give platinum guests until 4pm to check out while I am forced to walk around NYC in freezing cold weather with a child, which is hard to even walk because it's so insanely packed around the holidays, just trying to kill time until we could get into our room. We even tried to sit down and have a drink and snack at La Maisonette and we were never served and told they didn't have enough servers so we got up and left. We came back around 630 and the key was ready and sitting behind the desk, nobody thought to call me and let me know the room was ready, despite the fact that I was obviously upset about it. For this level of a prestigious hotel I was not thrilled with this experience. On one positive note, I will say that Gabriella should be given a promotion for how she effortlessly and empathetically handled many people upset to not have a room to check into. 630pm just is not an acceptable time.
- timothymS2058MV (10/5): La maisonette afternoon tea - A group of friends and I wanted to attend afternoon tea while in NYC. We stopped into the Saint Regis La Maisonette to inquire about reservations. They showed us to the website to place the reservation. And when they found that there was no availability, they talked to the chef to get us in at opening. Afternoon tea is from 1 o’clock to 3 o’clock and cost $125 a person. The food was the highest quality. They had lots of choices in tea. And the staff was extremely friendly and helpful. All of my friends were very impressed. I would definitely recommend this to anybody that wanted the experience.
- obada (8/5): - Good Good
- AmexCenturionEmir (10/5): The St. Regis New York – Elegance in the Heart of Manhattan - The St. Regis New York – Elegance in the Heart of Manhattan Stay Date: December 2025 Room: Astor Signature Room with City View (Floor 21) From the moment I stepped into the grand lobby of The St. Regis New York on 55th Street, the sense of timeless elegance was palpable. The red‑carpet entrance and polished bronze accents set the tone. I arrived mid‑afternoon, choosing the Astor Signature Room — it faced east, so I woke to the gentle morning light shining onto Midtown rooftops. The décor combined dark wood, crisp white linens, and subtle gold detailing. The marble bathroom included a full rainforest shower and separate soaking tub. Service & Details: Check‑in was smooth, though the queue at the front desk was longer than expected (around 10 minutes) — a small note for those arriving in peak evening traffic. The butler service is included with this room tier, and I was genuinely impressed: within 30 minutes of arrival, my bags were unpacked, the wardrobe arranged, and a welcome glass of champagne poured without needing to ask. Over the stay, I requested pressing of two suits and fresh chocolates for evening turn‑down — both delivered promptly. Food & Recommendations: Breakfast at Astor Court was a highlight — their lobster benedict paired with freshly squeezed orange‑grapefruit juice stood out. For dinner, the King Cole Bar (famous for the original Bloody Mary) offered an elegant pre‑theatre drink in a lavish setting. Recommend booking around 6:30 pm for a quieter table. While mostly excellent, the minibar snacks were priced steeply — I found it worthwhile to ask for complimentary bottled water refills, which the butler arranged. Location & Access: Positioned in the very heart of Midtown, you’re a few steps from Central Park, luxury shops along Fifth Avenue, and multiple subway lines. If arriving by car, valet parking is convenient though costly (~$85/night); street parking is nearly impossible after 5 pm. If you self‑drive, consider dropping luggage at the curb and letting valet handle the car for stress‑free arrival. Special Tips: Ask for a high‑floor room facing east for sunrise over Midtown. Use the butler service to manage reservations (dinner, theatre, transfer) — saves time. If staying over a weekend, expect wider corridors and slightly later turn‑down service (around 10:30 pm) — adjust your plan accordingly. Rating: ★★★★½ A refined, classic New York luxury stay with impeccable staff and superb location. A few minor practical points (parking costs, lobby line) keep it at 4.5 stars rather than full five — but still one of the top stays in the city.
- 40kikin (10/5): Beautiful hotel in an amazing location - We thoroughly enjoyed our stay here at the St Regis. The location is amazing yet the rooms are so quiet and comfortable. The service was fantastic. It is an old hotel which is very well maintained and feels like a special place. I would highly recommend.
- gmelanson39 (2/5): Horrific Wedding Experience - Our wedding at The St. Regis was supposed to be one of the most meaningful days of our lives, but unfortunately, the experience was marred by poor service, unfulfilled promises, and unethical business practices. From start to finish, we encountered repeated disappointments and mismanagement that no couple should ever have to endure—especially from a hotel of this supposed caliber. To begin, customer service was consistently dismissive and disorganized. The sales catering manager even attended our private wedding tasting—an experience that should have been intimate and personal—without explanation or invitation. She was also served alcohol and the same food we were eating, (everything we were given, she was also given) while she was at work; which is beyond unprofessional. It made the experience extremely uncomfortable and not enjoyable. Billing practices were equally concerning, with unexpected and undisclosed fees such as a $500+ “portage fee” for simply having our luggage brought upstairs. Not once were we given the option to handle our own belongings, which makes this fee feel deceptive and unethical. Not to mention, my bride's gown was left on the luggage cart in the lobby for over 5 hours, with half of her gown laying on the floor, unattended to and dismissed. Even more disappointing, the St. Regis signature champagne sabering ceremony—something we were told would be part of our celebration—was abruptly denied during the event by a staff member we had never met, claiming no one had informed her. We have this moment on film, and it was both embarrassing and deeply upsetting. She rudely approached us during our cake cutting and told us we could not saber the champagne because no one communicated that to her- again another example of poor communication and promises that were not met. The most egregious issue, however, remains the fraudulent handling of our Marriott Bonvoy points. Despite having written confirmation that these points would be credited after our event, we have still never received them. This has cost us thousands of dollars toward our honeymoon and future trips, and after numerous attempts to resolve it, we have only faced evasion and unfulfilled promises. It has been two months since our wedding and we have not received any Marriott Bonvoy Points. The emotional and financial distress caused by The St. Regis has been immense. What should have been a joyous milestone turned into a prolonged ordeal involving attorneys, accountants, and emotional recovery. The trauma is so severe and what we experienced was beyond horrific that it has led to psychological and emotional distress, that is beyond repair. This is a day we can never get back and we have very little happy moments of it. It is heartbreaking that such an iconic brand could display such disregard for its clients. We never once received an apology either for any of it. To anyone considering hosting an event or wedding here: please proceed with extreme caution. The level of unprofessionalism, lack of transparency, and failure to honor commitments were nothing short of devastating, traumatizing, and sickening. Even the person we had the most communication with throughout the planning process, told us she would "never get married here because she knows too much." That alone should have been a warning to us, but unfortunately it was too late at that point.
- Ainur (10/5): - Breakfast area was very cold!!!
- Alpha (4/5): -
- Warren (10/5): Best service of any hotel I have stayed at in NYC, and I’ve been to all the top ones. - Fantastic room. Super clean. Staff was superb. Location is outstanding. Room cleaning twice a day was fantastic. Bathroom is excellent, just wish it was a bit larger. But otherwise super clean.
- Anne (10/5): - Fabulous, historic hotel with updated amenities.
- Connie (8/5): - Location was excellent! Staff were friendly. Breakfast was good but expensive. No coffee and tea which was not great.
- kennedykp1 (4/5): Our wedding nightmare - Our experience with The St. Regis Hotel as our wedding venue was nothing short of appalling and unprofessional from start to finish. What should have been one of the most special times of our lives was instead overshadowed by the venue’s constant mismanagement, lack of professionalism, and dishonesty. From the very beginning, we were made to feel like a burden rather than valued clients. During our wedding tasting, the company's sales director and a trainee joined us, which was very uncomfortable and awkward, as they were served alcohol during our own wedding tasting, and during what was supposed to be, their day at work. Our wedding tasting, should have been a private and intimate thing that was just for us to enjoy. Not to mention, the food they gave us at our tasting, was not the food we were given at the reception. Equally disturbing was the dishonesty regarding what was included in our package. Promises were made in writing and then outright denied later on, with excuses and dismissals replacing accountability. Instead of transparency, we were met with misdirection and stonewalling. The billing department was yet another nightmare. Their incompetence led to repeated errors, and even after our wedding, they attempted to overcharge us in what can only be described as an attempt at fraud. We had to provide extensive proof, and even consult legal support to resolve the situation—something no couple should ever have to deal with after their wedding day. For a venue that markets itself as luxury, The St. Regis Hotel in NYC failed at every level of professionalism, honesty, and basic client respect. They did not make us feel special, cared for, or even fairly treated. Instead, they left us feeling disrespected and taken advantage of. We could not even get a glass of champagne when we walked in on our wedding day to check into the hotel. It is very unfortunate that we have had this experience, and it's a day we can never get back. A day as meaningful as your wedding deserves to be handled with care, integrity, and professionalism—qualities this venue has repeatedly shown it does not possess.
- germanv943 (10/5): Lisa elevates the St Regis NYC Experience - The St. Regis New York is always exceptional, but this stay was truly elevated thanks to their concierge, Lisa Bullock. From start to finish she went above and beyond—arranging my pick-up, securing great restaurants and shows, and taking care of every detail in between. What impressed me most was how quickly she understood my preferences and created an itinerary that fit me perfectly. Lisa made everything effortless and turned my weekend into a memorable experience. She is a true asset to the hotel, and it was such a pleasure working with her.
- Ronisha (10/5): - Beautiful!
- Alana (10/5): - Easily my favorite hotel in the city. Always a smooth and wonderful stay.
- Jennifer (10/5): -
- Carlos (10/5): -
- 395kelleyd (10/5): Luxury in an ideal location - My daughter and I stayed here on a girls trip a month before she left for college. It was incredibly luxurious!! The staff is amazing - very attentive and accommodating. Location is ideal. The butler service was such a treat! Would love to stay here every time we come to New York!!
- ackramer13 (8/5): Comfortable Room and Nice Experience - I had a really positive experience- The good things are abundant: for starters- and maybe most importantly-- the room for sleep quality is simply magnificent. I wish I could replicate it at home: room is very dark, cool, bed extremely comfortable- the mattress became quite firm I noticed (other commented on feeling springs. but it's not. just on the firm side but quite nice)- and amazing comforter. Room is clean, comfortable, great housekeeping. Service with the butler, despite what others said- was really good. They pick right up, things I requested was morning coffee and turn-down, and they did those things reliably. My negative I'd initially written (but edited out) was that I felt the front desk was cold, didn't recognize status (at all, not whatsoever), and I got no upgrade at all, again not whatsoever. But a manager Andy Pino called me, and he was very caring, took criticism seriously, offered me some discounts, wanted to make it right, and it came across as very genuine and empathetic. He explained the challenges of upgrading folks, apologized for the front desk treatment. That was very nice of him and made a big difference to me- I'd probably come back based on that kindness alone. Very nice gesture. So overall I gave it 4 stars- slept great and had a really nice experience. The front desk at this particular St Regis (not other st regis hotels at all)- just this one- they're pretty harsh and cold, but probably working on that. But I'd come back and enjoyed the good room and service- their manager Andy really cares, so I'll be back: highly recommend.
- essa (10/5): -
- Mary (10/5): - Everyone and everything absolutely amazing!
- vittoria (10/5): -
- O1179Adventure (8/5): Pretty Good! - Was skeptical about staying here after a handful of the latest reviews but I'm glad we did! We usually stay at the Plaza but thought we would give St Regis a shot. Pretty much all staff from the front desk, restaurant, butler, King Cole bar, bellhop were all exceptional. The use of the Bentley house car was a definite plus. We had a great room on floor 6. The only complaint was our mattress was very firm and you could honestly feel the springs. I feel the breakfast menu could have been a little more extensive.
- 24papaj (2/5): Roaches - We stayed at the St.Regis end of July we had 3 nights booked but stayed only one night due to finding a roach inside towel. I quickly checked out and went to the brand newly renovated Waldorf. The St. Regis needs a remodel desperately. The rooms are filthy rugs bedding are stained. We were very disappointed.
- Cormier (9/5): -
- Michael (10/5): -
- MelanieS9875 (10/5): A wonderful 5 days spent at the St. Regis! - The hotel was so lovely. I was visiting around my birthday and the front desk. Staff was very kind and they upgraded my room. The room was absolutely beautiful and the customer service at the hotel was second to none. The beds were so comfortable! Do not miss the nightly sabering of the champagne bottle. it was really neat to watch and the woman who was doing it told us how she learned and gave us a little history on the practice. The concierge was so helpful! They were able to get me a reservation at Polo Bar across the street. The staff at the hotel really go out of their way to make you feel welcome and go out of their way to ,are sure your stay is memorable.
- Antoine (10/5): Perfecto - Everything Nothing
- Pamela (10/5): - Beautiful hotel from the gilded age. Outstanding service. Beautiful and delicious breakfast.
- tinavA2128JJ (4/5): St. Regis was an absolute disappointment - St. Regis used to be a remarkable hotel. This stay was shocking. Front desk staff that seem miserable. Concierge that does the bear minimum. Food that is average at best. The rooms are sterile and old and need to be renovated. My husband emailed them five times to do something special for my birthday weekend. No one followed up on it. When he spoke to the manager, she didn’t even care. Avoid this place at all costs.
- ugaworldtraveler (4/5): Below standards for a St Regis Hotel experience - Just stayed at the St Regis and was wanting to stay somewhere special, Th St Regis failed to deliver. The hotel is well past its prime and certainly can use updating. Checking in was slow with only one person with many people waiting to check in. The hotel adds this ridiculous $50 per day destination fee that can used for food and beverage, $75 of free laundry and $50 off a salon option. The hotel has only one bar. In the evening after a show we went to the bar and told the waiter that we had a $50 F&B credit and proceeded to order two drinks for the outrageous price with tip $91.00. We fully expected that the $50 credit would be deducted when we checked out. However, when reviewing the invoice there was no credit and we were told that the hotel bar doesn’t qualify for the F&B credit. Additionally, when checking out there were two people at reception with one on the phone talking to someone about a reservation and not assisting guests waiting in line. One would think that a 5* hotel could afford to have enough employees at reception. NYC has many other 5* hotels and if you’re looking for a special stay, stay elsewhere.
- Achintya (6/5): - Ok
- rochirive (6/5): Disappointing Stay - Not the experience we were hoping for a 5 stars hotel. We did not receive the personal service we would expect when you come to spend a weekend celebrate your anniversary. Concierge service was lacking and seems to be in line with prior reviews: cold, unfriendly and not providing resolutions or assistance. Food: very poor quality for a hotel of this category. Not many options available and the few you get are very low quality. Pastries are very bland and tasteless. Yogurt comes prepackaged. Fruit salad has mostly melon. Pros: Hotel is a beautiful historic gem and super clean. Centrally located. We had high hopes for our stay, however we are leaving very disappointed.
- drewe_nyc (4/5): Mixed bag…. - Check in was wonderful and the hotel was beautiful. However, the rooms are in desperate need of an upgrade. The wallpaper was peeling in our bathroom and there were several stains throughout the room. Our room was ready well after check in around 545 pm. While it happens, I find that pretty abysmal at this price point. All of the staff we encountered were wonderful. However, we got back to our room after a show around 10:30 pm and called to order drinks brought up to the room. We were told the bar had done last call and to use our mini fridge. A 10:30 call for a night cap doesn’t strike me as unreasonable.
- Estefania (10/5): Exceptional -
- Piper (10/5): - Wonderful Hotel
- luy497 (6/5): Stunning common areas however very poor service - We stayed 5 nights at St Régis as part of a business trip, despite the stunning interior post renovation and very spacious rooms, services and food were a big disappointment. - pre arrival communication: I sent an email with some pre arrival inquiries and response was very cold and unfriendly. - check in: no explanation of the facilities. Butler only showed up when we asked for slippers delivery. - services: we tried food and drinks at La Maisonette, the lounge and King Cole, service was very bad and cold compared to The Peninsula next door. There is zero distinction / benefits for hotel guests at any of the F&B venues (while most other luxury hotels in NY give priority to hotel guests for walk in only venues). - check out: the worst experience as reservation / front desk / butler all confirmed inclusions of the mandatory destination fee, however upon check out they told us they made a mistake so nothing is included, instead laundry and f&b was charged by item. Would not recommend this place if you are used to true 5 star services.
- luis (6/5): - Service in the hotel was terrible , butler service and room service was very bad
- Rosemary (10/5): Exceptional -
- KCon55 (2/5): Pretentious Mediocrity - There was a time when the St. Regis NYC represented the epitome of refined luxury both in its hard and soft product. I am aware that many either have a top exceptional or exceedingly disappointing stay, it appears to be a place of extremes and/or chance. I last visited in October 2023 in which I fell into the above latter category and naturally decided to find another home base for NYC. The Ritz-Carlton, Central Park or Nomad have since been hitting the mark (and in the rare case where there is an issue, the remediation and service recovery has been swift, exemplifying the import of the soft product). During a short trip for meetings, I remembered St. Regis NYC had recently finished renovations and thought this was the time to try again. I suggest others use better judgement. While the restaurant and public spaces have been renovated at St. Regis NYC, surprisingly the rooms have not been touched. I was unlucky on this trip and inherited a very small shower (unable to turnaround) with mold encrusted on the shower bar and at the base of the shower entry. Additionally, there is zero air flow in the bathroom that aids the moldy environment. Multiple requests into the butler service or Marriott app for small items (ice, water, etc.) required numerous follow-ups and long wait times. That aside, also concerning is that I emailed in advance to indicate preferences for pillow type and temperature control. Nothing fancy just the basics, none of which were executed (again!), which would be regrettable at another hotel but should be table stakes for a hotel of this acclaimed caliber. Upon arrival, you will be met with an air of pretension which should never be okay, but if the service and accommodation backs it up, one might overlook. However, when you provide zero recognition to your most loyal stakeholders and under deliver on the basics, a reminder/warning to other guests: there are far better hotels in the city which have invested in the upkeep of facilities and thrive on delivering welcoming, bespoke and exceptional service. You would do yourself a favor by shopping around. In summary, the St. Regis NYC was once decadently opulent. Now it is tired with degraded service and arrogant inadequacies.
- BillR2390 (10/5): Another excellent Ambassador stay with Astor Suite upgrade - Yet another wonderful 5 night stay at the St Regis New York — with a few minor unpacking and housekeeping misses. I was upgraded thanks to my Ambassador status a few days before arrival to a deluxe suite, then “downgraded” to an Astor Suite the morning of my arrival. But I absolutely love the Astor Suite, so I couldn’t have been happier. #newyorkcity #stregis #stregisnewyork #suiteupgrade #prearrivalupgrade #latecheckout #AmbassadorStatusMatters I always prefer the St Regis because of its incredible sense of place, as well as its impeccable service, F&B, and always reliable air conditioning. This stay wasn’t perfect, but it still was excellent — especially for the $650 discounted rate I was paying. I was ecstatic to be back now that the public spaces renovation is completed and the bar is open again. The Astor Suite was as comfortable as ever. I arrived to 61 F in the bedroom and 62 F in the living, well below my always requested 65 F. It got as low as 59 F for me, making me an extremely happy camper. The shower water pressure is as amazing as ever — with perhaps the best soft water pressure I’ve ever enjoyed anywhere. The F&B were outstanding again as usual. Breakfast room service was always tasty and delivery promptly and hot. I had an $84 credit for 2 persons which was applicable to in room dining. They did have some consistency issue with the sausage order, but they always made it right. The salmon plate hit the spot a few times, but the eggs benedict was sublime. Drinks and dinner at the King Cole Bar were as fabulous as ever. I was there for drinks for 3 of my 5 nights, and I also had a burger dinner there on my first night. They are still having city permit issues for serving hot meals at the bar and drawing room, but they arranged my dinner there at the bar anyway. George always takes such great care of me whenever I’m in town. The butler team did fail to unpack me on my first night and did a rather pitiful job of unpacking me the second night, but otherwise they were great at morning coffee service and pressing/shoe shine services. I left a solid tip for the butler team. The housekeeping team was good — except for forgetting to shut the blinds and shades for the living room at turndown. Twice. I still left a nice tip for the housekeeping team. The concierge team was very helpful in recommending and getting lunch reservations at Rue 57 and Jams for us near the hotel. I arranged our dinner and lunch reservations for 3* Per Se, 1* Rezdora, and 1* Tempura Matsui. No issue getting 4 pm late checkout since I had a 6:30 pm departng flight. I’m already booked to return later this year. This unquestionably is my favorite Bonvoy city hotel in the U.S.A.
- 4nonni (8/5): St Regis repeat customers - Stayed at St Regis several times over the years. The rooms are oversized for NYC. Lovely decor. Valets are friendly. Front desk is professional & helpful. The butler service was sorely lacking this stay. No turndown. Called for morning pickup of our breakfast cart. No one ever showed up & we finally pushed it into the hallway ourselves. Service was not up to usual standard at the King Cole Bar but cocktails were as delicious as always. Many wonderful 5star hotels in the area so not sure of a return visit.
- allis0nkh (10/5): Lovely hotel. Amazing staff. Luxurious Getaway. - This hotel is so lovely and the staff is amazing. My husband and I stayed for one night for Mother's Day and it felt like a real getaway. The hotel is beautiful and quiet and clean with incredible art throughout. We had lunch at the restaurant while we were waiting for our room to be ready. It's a beautiful space with a high ceiling. The food was great and the servers were all very professional and attentive. The hotel messaged us when our room was ready, exactly when they said it would be, and Orville at the front desk gave us our room key card. (Orville checked us out at the end of our visit too. His presence at the beginning and the end of our stay was a wonderful way to start and finish. He has a grace, poise, and kindness that was evident and every small gesture embodied excellent service. They are very lucky to have him working there.) Our room was perfect, especially the chandelier, the bathtub, and the very comfortable bed. Randolph brought our bags to our room. He was great--friendly and enthusiastic about the hotel and our stay. At 4 pm we headed to the bar for their signature Bloody Mary. (There was a line when they opened at 4 pm so we got the last 2 seats at the bar, though there was still seating and you can also order in the lounge area outside the bar.) We had plans for the evening but returned to a great night's sleep. (We were on the 6th floor and it was very quiet.) And room service the next day was very good. There is a $50 hotel fee per day but they give you several $50 credits to use in the hotel to offset it and we used $100 worth--$50 at the hotel and $50 on products at the salon. It's not an inexpensive hotel—this was a special occasion—but you definitely feel like you're getting what you paid for. Our stay felt luxurious and lovely. We already plan on returning for our next special occasion in July!
- Roland (7/5): Good - Location was good and the staff were very willing to help Breakfast was honestly not very good. Hot food had to come for another part of the hotel (which we didn't want to wait for) and what we did get was expensive
- Sara (10/5): - This is the most luxurious hotel I have ever seen. It was designed by John Jacob Astor who unfortunately was lost in the Titanic disaster. But thankfully his beautiful hotel keeps his legacy alive. The architecture is absolutely jaw dropping. You will feel like you went back in time because the decor and amenities look like they are brand new even though they are intricately ornate Edwardian designs. This hotel looks like it's from a fairy tale both inside and out.Astor thought of everything. Every little detail in this place is impeccable. The staff is extremely friendly and thoughtful and their service is excellent. They carry your luggage and walk you to the building with an umbrella if it's raining. They carry your luggage up to your room. The concierge desk helps you with whatever you need. It was my mother and my birthday and they were so thoughtful and hooked us up at another restaurant for her birthday dinner. They gave us a personalized birthday card and treats. They gave us a tour of the basement which has historical artifacts and photos or autographs of many famous celebrities who came to stay to perform at the venue in a previous decade. If you are a fan of luxury, history or VIP treatment this is the place for you. If you want to experience luxury
- Sheikha (6/5): Pleasant -
- Graydon (10/5): Exceptional -
- Josh (2/5): - Terrible experience. Front desk staff were atrocious
- Erica (10/5): Amazing service - Amazing service and such a great hotel with a lot of history. Highly recommended!
- Latitudes_Dancer (10/5): Lives Up To St Regis Standards - While the bar and lobby are underwhelming, the rooms are typical 5 star St Regis. Very comfortable and quiet amidst a busy city. Bathroom was small was very usable with good lighting and an excellent shower. Butler was very friendly and helpful. Location in NYC is good. Fitness room is small but very well-appointed.
- cristinariofrio68 (8/5): Lovely building, great location - The hotel overall is great, the service was not as expected, breakfast was poor! Beings such an amazing hotel a few details were lacking. The room was great and so were the amenities. Maybe we expected something more personalized.The food was not so great…
- Swede (10/5): - Love this place and it's people. First class and wonderful to all.
- JFPtravel (10/5): Mindblowing - Truly a luxury experience. Old fashioned and classic details are to be found in the craftsmanship. The bar top-notch. Staff beyond expectations. Would highly recommend this to everyone who is looking for an unforgettable experience. Can not wait to return.
- Lourdes (10/5): Exceptional -
- Dila (9/5): Superb -
- Donald Coburn (10/5): - Beautiful property and absolutely my favorite hotel in the city. Wonderful location right off of 5th Ave. Amazing service, pleasant staff, and very helpful and patient concierge. Love staying at this property its always a perfect trip to the city.
- Dimitris (9/5): Superb -
- Climber33711855031 (4/5): 24時間対応は期待しないでください。 - ルームサービスを注文して3時間が経過しても届かない。何度コンシェルジュにメッセージを送っても返事がない。仕方なくホテルカウンターまで確認にいくとカウンターには誰もいない。清掃スタッフにコンシェルジュを呼んで欲しいとお願いすると呼んでくれました。なぜルームサービスが届かないのかコンシェルジュに問いただすと「メッセージがシステムの都合でこちらに届かなかった。」だと。3時間も待たせて返事がこれか？「Allow me to follow-up on that and I will be right with you」と送ってきているではないか。挙句の果てに「割引します」だと。割引がほしくて文句言ってるんじゃないんですよ。
- Cla13bdAD (10/5): A great place - This high end hotel is perfectly situated for both business and tourism. Traditional classy building, nice and very comfortable rooms with everything you need, good break and a very attentive and friendly staff. Of course the price is in line with the level of the place, and given the location, no one should be surprised by the bill.
- Taner (3/5): We got ripped off. - The location Since that they say, the kitchen is under refurbishment, they had only a few cold cuts and salads etc to eat for breakfast or lunch and dinner. There is no coffee or tea in the room. There is no complimantory toothpaste, shaving kit etc. u have purchase them at the minibar. Our room was next to housekeepers room. They made so much noise in the mornings. Almost no lobby setting in the hotel. The bar closes at 23:00. And we paid over 1100 usd/day for this so called 5 stars hotel.
- Steven (6/5): - We have stayed at the st Regis two times prior to this recent stay. Our flight was cancelled to Toronto and the hotel we were staying at couldn’t accommodate us as our room was not available. Anyway, we decided to book the St Regis as we have enjoyed staying there in the past. This time however, the room was not to our standards at all. The shower flooded. Our rooms decor was really worn and dated. Their breakfast was lack luster. The bellmen and doormen were great. The front desk upon check in was not very welcoming. We wouldn’t be staying here again I’m afraid. For the price you pay vs the service you receive doesn’t balance out. The St Regis should be downgraded to a 4 star property rather than a 5.
- Verified traveler (2/5): Disappointing at best - Check in staff was not friendly or accommodating. Requested down alternative pillows at check in and had to call at 11 pm that same night because they still had not been delivered. Room staff very kind. Doormen never at front door to assist during stay in getting car service . Concierge Pete was great. Destination fee add ons not really usable at $50 per day. Because booked through Hotels.com you don’t receive points for status. Not worth $1100 per night, not even close.
- Jennifer (10/5): Exceptional -
- Rahi (1/5): Never going back again. I wish I didn’t book. - N/A Had an extremely unpleasant experience with staff member David at the hotel. He spoke to me extremely rudely and although I tried to have a proper conversation he behaved in a very intimidating and spoke in a verbally agressive tone . It really ruined my evening I was nearly going to cry. The other staff members in the hotel reception just looked and didn’t stop him. He even raised his voice in front of other guests in the hotel. I’m never going back to this hotel again. I’ve never experienced such behaviour and wouldn’t expect it from a 5 star hotel.
- carlosn2013 (8/5): Great and lacking in other areas - The good news is we showed up early and the room was available, but there was a reason, probably because the hotel was slow and not all services were available. The St. Egis is a beautiful place in a great location but I was shocked to learn that the hotel restaurants were not serving dinner in them, only in room service, meaning that the resort fee they charged had to be used for in room dining or other things I did not want. The St. Regis charges you $50 no matter what, on things you may or may not want. And if it’s food, you’re 100% going to spend more.) That said, the food offered was perfect! This fact should have been first and foremost on their website. It seemed deceptive and it just left a sour taste in my mouth. I had a business dinner planned that had to be rescheduled, having told clients that we were at the St. Regis. Not exactly a great start but it did get better. The room was pretty but the window was small and did not open up to any view, instead showcasing the building next door with window to someone’s apartment or hotel room. The room was large and the bathroom and configuration reminded me of the St. Regis Florence, without the view. It was stylish and elegant, as expected. The bathroom was well appointed but the shower was tiny….so much for any romance. I do think the water that was under the cabinet should be out so guests know it is complimentary. In addition, with the prices they charge, how about not charging that resort fee, considering during the time we were there we were told it was good for drinks, which I cant partake due to medical reasons or for in room dining, which is silly since it is in a room I found claustrophobic. (See window issue) Several things were outstanding. First was the limo service and the doormen, who were kind and knowledgeable, and Marisol, at the bar area, which had very few things to eat, mostly bite size….. Second and most important, the restaurant for breakfast which had select items. A huge shout out to YESENIA and AIDA, who greeted us warmly at the Maisonette. That’s how it’s done! My thoughts and recommendations for the St. Regis is not to appear so cheap. Accept your wonderful place and status and give back freely. Have some wine waiting for each guest, some champagne perhaps. Cancel the resort fee and give guests a 10 percent discount on food to entice them to eat here, which is something most guests want to do. Have the welcome folks be cheerful and excited to see you, professional but cheerful. Play some classical music at the entrance to welcome the guests. Have flowers everywhere. Be luxury with excitement! I think the best thing about the place had to do with the nice people here. I will come back again to say hi to them. As for another stay, it depends on any future changes. Personally, I will look for a hotel room with a great view as I had elsewhere yesterday, where I expected nothing. You can’t change the rooms so it helped that the rest of the hotel, particularly the staff, made up for it.
- charliecC1496OB (8/5): Beautiful room, nice staff, breakfast is terrible and ridiculously expensive - We are locals and stayed here one night to burn a Marriott Free Night Award so we really had no expectations. Upon arrival they upgraded us from a standard king room to a Category 11 room, whatever that means, and oh my god it was so luxurious. There was a foyer, a HUGE living room, walk in closet, and a giant bathroom. This alone, made the stay worth it. Everyone who worked there was also very nice, no complaints at all about the staff. My only two complaints are one minor: no coffee in the room? This is standard at even budget hotels this day. Surprisingly this massive suite had no coffee, no Keurig, no nothing and one major: the breakfast is absolutely terrible and ridiculously expensive. We were comped the continental breakfast as part of the destination fee but it's literally a fruit cup and some generic scones. I get they are doing renovations and don't have hot food but this place is already absurdly expensive, the least they can do is get some gourmet AF pastries and cold stuff to compensate. We used out $50 meal credit on a $38 "deconstructed avocado toast", really just to see what this would be, and it was two tiny pieces of toast and Sabra's (barf) guacamole on a plate. Like for real? :D The breakfast is so low effort it is almost comical. I would totally come again for the upgrade and the suite but I cant actually understand why anyone would spend real money here. All NYC hotels are expensive but you can still get great space and probably way better benefits for less than half the price of these rooms.
- jonathan (10/5): - Great service. Beautiful house car took us to the show. Butler was fantastic. 5 star experience!
- rayd68 (10/5): Never disappoints - The staff and property are the best you will find in NYC. The hotel has just been renovated and was beautifully done. The staff is very attentive well trained in customer service. Our roof was late in opening up. We didnet complain as it was no big deal. While we were out they put a apology note fruit and cookies. Very nice touch . Showed awareness to what goes on . Our room was upgraded to a huge suite as we are Bonvoy members. The restaurant was delicious and we saw 5 star service. From the doorman to bell hops your welcomed with a smile . Great stay.
- 441andrewl (10/5): SIMPLY THE BEST - The St. Regis is always my preferred landing spot in New York. The team is incredible, the rooms are well appointed, and they have the best shower pressure of any hotel. The recent renovation is especially lovely. We stayed in room 607 (outstanding) but all of the rooms we've had over the years have been great. The burger from room service was fantastic too. Now if they could just get us into Polo Bar across the street....
- momE1 (10/5): OH MY! Luxury abundant!! - As part of a 50th birthday celebration trip for my daughter, she arranged for us to stay at the St. Regis. What an INCREDIBLE experience in every way. Never, ever have I stayed in such a luxurious hotel. Our room was stunning, impeccably clean, and even had a huge bathroom with an amazing soaking tub, but a shower that my daughter loved. There was also a powder room off the sitting room (the front desk personnel generously upgraded us to a "Junior Suite" for the special occasion). Michael, who delivered our luggage, made us feel quite at home and was interested in our visit to NYC. We enjoyed chatting with him. We favored a leisurely morning just to enjoy the room and its amenities! Thank you to everyone at the St. Regis for an incredibly memorable stay for a special occasion.
- Patrick (4/5): - No restaurant a 3 star hotel
- Constance (10/5): - Amazing!
- KieranB715 (6/5): Not what it used to be, and definitely not worth 120,000 points a nightNot what it used to be, and definitely not worth - I chose not to use points on this stay (lifetime titanium elite member) as have a decent corporate rate here. I haven’t stayed at this property since 2017 so I was looking forward to it as I heard they’d refresh it and made upgrades… Not the case! Another reason why I chose to stay here versus the Carlisle was that the concierge service had been top-notch in my prior experiences and was able to secure hard to get dinner reservations not so much. I was told I was upgraded to a grand Lux category room, so I was very excited and looked at pictures online and felt it was just right below a suite so low, and behold my reaction when it was just felt like a normal room, and if this was bigger than normal rooms. I would’ve been really disappointed with my original room I guess. One of the biggest reasons why I give just an average review is they have downgraded the breakfast reward to just the Continental and the breakfast restaurant basically feels like a glorified cafeteria that is just checking the box for a restaurant. It was a pretty pathetic continental breakfast offering with a sticker price of $46 which is actually robbery but because I think almost everybody is receiving that benefit they have to just meet a criteria. The Butler service is really a joke now you’re able to get coffee delivered after 12 PM only on your day of arrival, you only get one coffee service per day before 12 PM, offering Butler service is really a joke! I would like to call out, though the breakfast service of Zika, great attitude, and a great asset for the hotel.
- Vaibhav (7/5): Good -
- Helen (2/5): Very poor - Location and the fact it was a traditional old hotel The decor
- Sanjay (10/5): Exceptional - Location is perfec Over all love very much
- Santiago (10/5): Exceptional -
- Karrie (10/5): Fantastic, luxurious girls’ weekend - Beautiful accommodations and wonderful location- near top-notch shopping and restaurants and top notch service!
- Lee (10/5): Exceptional -
- Patrick (10/5): - The hotel was amazing only to be outdid by the amazing staff
- Mary (10/5): It was fabulous - Your doormen are delightful! And our Butler, Julia was lovely
- Melanie (10/5): Exceptional -
- Don (10/5): - We had a wonderful stay at the St. Regis and look forward to coming back in the future!
- Dennis (10/5): 10/10 - Breakfast
- Patrick (2/5): - I had lost my debit card while traveling to this place and they failed to uphold my reservation. I still did have valid ID and the room was paid for. They did not offer any solution except to cancel my reservation. I was left in new york the entire night without accomodations or any way to return home until the next day. I am entirely disgusted at the way I was treated by the staff and management at this place, and entirely disappointed that the ownership lacks the decency to handle a simple situation as this one.
- Victoria (10/5): Wonderful hotel. I would stay there every time I’m in New York if it was slightly less expensive - Excellent service and room amenities. No coffee machine but private butler brought whatever you asked for. Couldn’t order breakfast night before or at least not using the app
- Thomas (6/5): - The property is lovely, but the experience suffered. I spent two nights in NYC. Here were the problems: (1) On the first night, a Bose radio went off prior to sunrise. I couldn't turn it off without moving furniture and unplugging it. And then trying to get back to sleep. (2) I was unable to control the thermostat so the room was much warmer than I wanted. I asked the staff to turn it down while I was out and they turned it down to 60 degrees. (3) Finally, when I left, I asked for my car to be pulled around. I gave them the requested 20 minutes notice, but waited 20 additional minutes for the car to come around due to an error at the desk. I know these are first world problems (believe me, I know), but you're paying the St. Regis to eliminate these errors, not to make them. I doubt I'll return.
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