Plaza Hotel Hammersmith

Location: 53 Shepherds Bush Road, Shepherds Bush, Hammersmith, London, England, W6 7LU, London, GB

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Express check-out
• Free WiFi
• Luggage storage
• Express check-in/check-out
• Wheelchair accessible
• Front desk (limited hours)
• Express check-out
• Smoke-free property

Rooms Available

• Standard Quadruple Room

  2 Double Beds

  Internet - Free WiFi 25+ Mbps

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Standard Double Room

  1 Double Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Comfort - Daily housekeeping and heating

  Non-Smoking

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Private bathroom
  • Heating
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

• Standard Single Room

  1 Twin Bed

  Internet - Free WiFi 25+ Mbps

  Entertainment - 32-inch flat-screen TV with cable channels

  Food & Drink - Coffee/tea maker

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower, free toiletries, and towels

  Comfort - Daily housekeeping

  Non-Smoking

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Private bathroom
  • Daily housekeeping
  • Free WiFi
  • Bedsheets provided

Guest Reviews

• VICTOR (2/5): - Very small, old and dirty.
• Donatien (4/5): - Good location, but dirty, smelly, mouldy accommodation. Inconvenient bathroom. No breakfast buffet despite the photo.
• liam (4/5): - Tiny room, very hot , mini fridge was full of previous occupant waste food
• Sandra (6/5): Helt ok - Inte så rent i rummet men annars helt okej. Läget är jättebra, nära till bussar och tåg. Många restauranger och affärer i närheten. Trevlig personal.
• ray (6/5): Could do with a bit of tlc. - One night stay convenient for Hammersmith Apollo , wasn’t expecting much , clean bedding but poorly fitted sheet and mattress had big dent in it so had to turn it over for comfort, needed earplugs as no double glazing, one clothes hanger, one towel , nowhere to put toiletries in shower , shower took ages to heat up , no bath mat , tea and coffee sachets but no kettle , fridge in a small room not sure why, no chair , drawers that had fridge on , bed had empty space for drawers underneath. Room could do with a bit of tlc and thought.
• Conal (2/5): - I wasn’t expecting perfect or amazing conditions just a clean place to put my head down. The room clearly hadn’t been cleaned. There were numerous issues regarding cleanliness, chewing gum left in the shower, stained bedding, small single use blocks of soap left open and used around the bathroom. Additionally, this was coupled with thick layers of dust amongst lots of other things. The room looked like it belonged in a slum landlord documentary.
• Iveth (10/5): - Nos encantó la ubicación, hay muchos restaurantes cerca e igual la estación del metro y bus está a 10 - 15 minutos caminando. El personal súper amable!!
• William (8/5): Cheap stay - Cheap hotel, service was good. Toilet seat didn't fit the toilet properly but that was fine. Couple marks in the loo again not too much of an issue. There was a hair in one of the beds but it wasn't much of a problem. The Tv was broken but didn't hinder the usage. The lovely gentleman in reception had reduced the price for me which was kind of him. Main concern is the room was downstairs which didn't have a light until you got too the rooms. Maybe it might be worth getting a light installed as I can forsee an accident happening.
• Diamantina (4/5): - Parking was horrible fan was not working
• elitah (2/5): - I got bit by bed bugs. In room 7. The fridge has mold in it. Asked to get it cleaned over 2 days. Not cleaned. Cleaned on day 2 but looks like it was wiped off cause you can still see the black mold on fridge door shelves. Very narrow stairs and of couse in Europe fisr floor is 2nd floor. Staff were very helpful with helping me move my bags. Staff there are nice and atrentive.Please do something about the water stained ceilings in shower and please fumigate the bed bugs.
• Ghassan (2/5): - Beds were so dirty, insects ate up my body I woke up with multiple bites, rashes and sever allergy, bought ton of allergy pills and hydrocortisone ointment 3 days later and still not getting better. Booked 4 nights, left after two only. Stay away I warned you. I will follow up with expedia to get a refund.
• Mohamed Lamine (4/5): Très déçu ! - J'étais déçu de l'état de la chambre. Ça ne ressemble pas du tout aux photos. Les draps et les serviettes étaient propres mais l'état de la chambre médiocre. En plus de tout ça, pas d'eau chaude la 2eme nuit avec aucun geste commercial. Le réceptionniste était nonchalant comme si ce n'était pas si nécessaire de prendre une douche ou quasi optionnel ! Je ne reviendrai plus.
• Marina (2/5): Värdelöst - Äckligt, mögligt, otrevlig personal, smuts överallt, en säng va trasig. Rekommenderas ej.
• Jonas (2/5): - Søde mennekser
• Verified traveler (4/5): Luck of the draw - It appears the room allocated to you will effect your experience based on the varied reviews. My experience: The good. Location excellent. Staff at check in, nice enough. The bad. Room filthy with mould. Marks all over the walls, unknown fluids on surfaces. Tiles in bathroom floor broken and lifting as their is no grout left. Shower not draining. I did not sleep under the duvet out of concearn. Towels not changed or room maintained on a four night stay. Even the little outdoor area featured in their ad had broken furniture in it. I was in town on a business trip and had no time to seek other options. Such a shame with some care, could be much better.
• Verified traveler (6/5): Mixed review - We stayed at this hotel during a heatwave and since we got a room on the top floor and the room had no AC we could barely breathe in there, let alone sleep. One of the two windows were broken and could not be opened. The room and the bathroom had not been properly cleaned and the carpet needs changing. The staff were really friendly and tried their best to help us feel more comfortable, provided us with an extra fan in the room for instance. After the heatwave passed it was ok to sleep there. All in all not the worst hotel I've been in but certainly not the best. Location was really good, but the street just outside was very busy until late. I think every ambulance and police car in town drove past there. At least it felt like that. WESTFIELD shopping mall was close, walking distance from hotel. You only had to pass what we ended up calling the "Marijuana park" on the way there. Lots of weed-smoking people in the area. If you can look and smell past that, it was a nice area:)
• Verified traveler (4/5): - Det var trevliga, hjälpsamma och tillgängliga personer som arbetade på hotellet men skicket och renligheten i rummet var desto värre. Möglig och smutsig kyl med mat från tidigare gäster som låg kvar där i, tjocka lager av damm i MÄNGDER på lister, fönster, taklampa, fläkt, gardiner osv. och ett badrum som luktade mögel och hade kalkavlagringar som gjorde att takmunstycket skvätte ner hela badrummet.
• Lesa (2/5): - Very dirty bathroom-used shaver, body wash. Bathroom dirty with mold in ceiling. Flooding bathroom during shower. No bathmats provided or hand soap. Hair on bed linen. Dirty mini refrigerator. Dirty curtains. No effort make room comfortable. Not one came to inspect room after we complained. No alternative offered. While they were kind to allow us to check in after midnight, the service was not the best afterwards.
• Robert (8/5): - Good, cheap and comfy . Handy for transport.
• Geradina (4/5): - The wifi did not work in the room and during my stay, even though I needed it for work, the hotel was unable to resolve the issue.
• Lucien (4/5): - Die leute wahren nett aber leider der zustand meines raumes wahr weit entfernt von gut speziell das bad gebrochene fliese schimmel und dazu fugen alle offen zwischen den Fliesen
• Claus (8/5): Tæt på tre Tube Stations - Yderst venligt personale, og selv om check-out først var muligt fra kl 11, kunne vi bare lægge nøglen på værelset. Fint område af London, 10 minutters gang til Hammersmith eller Shepheards Bush. Flere udmærkede spisesteder i umiddelbar nærhed af hotellet.
• Bryan (8/5): Good value for the price - The room was small, but comfortable. The room and bathroom were spotless. The only negative is that the bed had a big dip in it, making the sleep not as comfortable as it could have been.
• Hafiza Asma Riasat (8/5): - Very congested, non spacious room
• Victoria (10/5): - Amazing staff, very helpful and kind! Would stay there again.
• Emma (4/5): - I am disabled and I was on the second floor very narrow stairs and nobody to help me up and when I left I had to go to the street and ask a stranger to carry my case down. I had no pillow the first night tho when there was actually someone at reception they promised me they would get one. The TV remote did not work so I had sky news the whole stay
• Julie (2/5): - Proximity to public transport was good but it seemed as if only the linen had been changed and the room had not been cleaned. The bathroom and refrigerator were both mouldy, the walls dirty, the floors not well vacuumed and the areas beneath and around the bed and walls were very dusty.
• ej (6/5): Good if working and sleeping Shops/facilities. 🙂 - Basic. Price okay if can get lower rate. Fine for transport links and safe area if leaving early morning. Need to travel for work again soon and was just going to book again. Room a little warm at times but fan provided. Reception man was pleasant and friendly in his manner . TV was not getting reception but I never needed and could have asked about it.
• Celio (10/5): - o hotel não é dos melhores, mas o atendentes são muitos educados, o quarto era muito pequeno, mas era confortável
• Verified traveler (6/5): Basic place to stay a night - Very simple hotel room, very the most refurnished one. No extra door lock from inside, and busy traffic from the window for the whole night.
• Ewa (4/5): - Terrible room. dirty. Full of stains on the ceiling and chipped plaster. Bathroom renovated, but dirty. Curtain tied in a knot, dirty. No table and coffee. Mattress to be replaced!! Deformed. Very old furniture, dirty inside. It was not the room I booked for two people. The room was so small that it was difficult to fit. The service I received was not the one I paid for.Very kind receptionist.
• Jan (10/5): - Ser ut som vilket hotell som helst i London i denna prisklass helt okej för vårt ändamål tak över huvudet och dusch.
• Martin (2/5): - Mögel i badrum fläckar på kuddar och täcken. Gammal och ofräsch toalettring Dörren är som papper så man hör allt som händer i huset.
• Bo Leif (8/5): - Small singel room have all i need . walking distans to underground station and city.
• Sahariar Ahmed (10/5): - I think you must have micro oven in every room for making food hot and change the Blunkett regularly i.think
• Ivan (2/5): - Popped in, got to our room and the door lock was hanging by a thread. The table in the room was sticky and in rough shape, and the dust in and around the tv was abhorrent. We just left and booked another hotel. Could be a rent-by- the-hour place.
• Niels (2/5): - Beds just about bearable, staff very friendly, but: Shower moldy, sink drain clogged, lamp by the bed torn out of the wall, refrigerator moldy, room door leaking and noisy. recommended!
• Chris (2/5): - I was charged by you 46.90 anf by the Plaza 34.36. have only just found this out
• EROS DANIEL (10/5): - El personal muy amable
• Matthew (8/5): Shep B, handy. - Nice staff
• Barbara (6/5): Not up to any expectation. - Ligjts in room were poor. Only 1 working bulb out of 4. Constant flasing by another. No milk cartons, but tea & coffee was in room. Smelt of stale smoke. No parking provided although website said it was. So had to pay for on street parking.
• Mark (8/5): Standard but cheap in price - The price is cheap and it is ok for what you get. Standard bedroom and standard hotel for a good price
• Nafisa (2/5): DO NOT BOOK! - I booked a stay at plaza. When I arrived no one answered the door. They never answered their phone landline or mobile. They charged me for a stay I never got to check in to. I contacted them everyday and no answer. Do not waste your money do not stay here!
• Verified traveler (6/5): - Stayed 1 night here. The room was on the 2nd level of a three level building with a view of buildings. The tiniest room I have ever seen. The bathroom looked freshly updated. Smelly room with no less then four medium length human hairs smothered on the table. The sheets and towels were clean and the water got hot really quick. The electric kettle worked well with free coffee & tea provided. There were built-in USB chargers. The TV worked good with lot's of channel avail. The not so good bits: In addition to the stink the Wi-Fi just wasn't working. The room was incredibly warm and it wasn't coming from the heater. Had to open the window which didn't really vent that well. It was 5c outside and even with the window open it was hard to get it below 27c in there. Had to wash the two coffee mugs and spoons. No water glasses provided. No mini refrigerator. No room for much of anything.
• Verified traveler (6/5): - The location was good with easy access to London and transport. The staff were friendly. The room was very small for a family of 4, the beds too small for tall people, lumpy and very uncomfortable. No storage, no hairdryer, noniron etc. Extremely basic and room was unbearably hot. For the price it is ok for a very short stay.
• Verified traveler (4/5): - The hotel location was good, very close to shops, restaurants, buses and underground. Reception was friendly Room disappointed although the receptionist said he was putting us in a bigger room (it was a family room). It was in the basement, we went past staff rooms and the corridor had eggs and boxes around. The room was nice and big but had a horrible smell, it was cold, could not get radiators on and when we had a shower, the shower head dropped off. Beds hard, no duvet or blankets, blankets were on top of a rack and they looked stained. However it was cheap and ok for just one night if you need to get a room in a hurry.
• Beatrix (2/5): - Ich kann nur sagen, katastrophal!!! Das Familienzimmer ist nicht zu empfehlen. Dreckig, Heizungsausfall ( uns wurde ein Heizungslüfter zur Verfügung gestellt....., keine Handtücher, Fenster undicht, der Herr an der Rezeption war so gut wie nie zu erreichen. Normalerweise sollte man sein Geld zurück vordern.
• Anthony (6/5): - Room was tiny could barely move in it. No place for my BBC suitcase had to put on an end table and live out my suitcase no place for clothes. End table draws were full of sheets. Bathroom was very tiny even for a small person. Sit on toilet and sink was hitting the side of my body and towel holder hitting on other side. Shower very small barely get in it
• Anthony (6/5): - Disappointed in the size of the room I stayed in another room here for three days was more than double the size of this moment did have to double beds in it. Decided to extend my stay which cost me $7 more And the room was like 70% smaller than the room I was previously in. There was no place to put my suitcase. No place to put the towels that you left me other than on my bed. The bathroom your wedged in between the sink and some kind of thing hanging on the wall but I guess it’s for towels but They can’t fit on them. I’m trying to go to the bathroom and this towel rack is hitting against my side In the sink is hitting against the other side of me I paid more for this room and I did for the room with the double bed in this room you can barely move in. They should not be renting out this wrong or if they do they should rent it for a lot less than what they charged me. This unfortunately will make me think twice about coming here again. It’s a clean place but this accommodation is not good for anyone. The room number is 30. There is an end table in my room but the dryer is loaded with sheets and towels so how am I supposed to use it
• Verified traveler (2/5): - Handy location for what I wanted However, only one pillow, asked for additional and told no Breakfast eggs and toast, poor and rude service, kitchen roll for napkins, cartons of juice on tables! Hotel was damp and beds were filthy
• Verified traveler (10/5): Cheap and cheerful - For the money, it was perfectly adequate. We needed to be near Hammersmith and it was a ten minute walk to the tube in either direction. Room could’ve done with a lick of paint and newer furniture, just a spruce up really The beds were clean and comfortable but we didn’t Realise there were blankets on the shelf and we really could’ve done with knowing that rather than seeing them the next morning after shivering all night. The bathroom was beautifully done and in good working order. Breakfast was fine, no complaints. All in all I Would definitely stay there again for the money paid.
• Verified traveler (4/5): - Very basic, small room, leak on the wall. No lift. New bathroom and bed was comfortable enough.
• Verified traveler (10/5): Good - Good hotel, nice and comfy
• brooklyn (8/5): My Stay at the Plaza Hotel in Shepherd's Bush - I had a great stay at the Plaza Hotel. The hotel manager Jay was very accommodating and nice! There is a Sainsbury's local just across the street which is quite convenient, and the Shepherd's Bush Tube station is only a 7 minute walk from the hotel. The only detractor was that I didn't have much internet access in my room during the stay, but in the lobby it was quite fast. Because of the nice atmosphere and the friendly staff, I would certainly stay here again!
• Odelin (10/5): Uno de los mejores por el precio - Buena experiencia, limpio y personal agradable lo recomiendo
• Verified traveler (6/5): Plaza hotel review - Boiler had been out of order - hot water was working egain but no heating
• Verified traveler (4/5): Should have stayed in an Airbnb - There is no lift so I had to bring up my heavy luggage up the narrow stairway up to the third floor by myself. The room is very small and there is no way to turn on the heater so it was cold in the room. Also, the toilet was not properly cleaned so I had to flush it before using to since someone had used it before me and didn’t flush. I could have stayed in an Airbnb for the same price for 2 nights not just one and with a better room.
• Verified traveler (10/5): - Nice staff. Close to bus stops. Had a very pleasant one-night stay. Thank you.
• Laurie (6/5): - Hotel was in a very convenient location for me to travel around London - even with underground closures there was plenty of bus alternatives to get around easily. The staff was very friendly and accommodating. They let me check in hours early and are very flexible about that which is great after an overnight flight. Breakfast was fine - but 1 person trying to do eggs and cook for a dozen people was too much. They should just do some hard boiled eggs and meats along with the other choices and leave it at that. The single room was extremely small, and facing the road so the noise was too much and was 24/7. the bathroom layout was the worst, I had to squeeze by the sink to get to either the toilet or the shower. It was clean but way too cramped. The pictures on the site are really not accurate. only service issue was having to repeatedly as for an extra towel and something for the floor in the bathroom so I didn't slip. Each day they would take all 3 and only leave me 1 so I had to ask again. would recommend if you want a good location and less expensive option - but be aware as a single the room is not very comfortable - if you can afford a double I would do it.
• Adam (8/5): Good for the price and great surroundings! - I needed a cheap but cheerful place to get my head down for a few nights and was starting to give up hope until I saw the reviews for this place. After a warm welcome, I found myself in a very small but adequate attic room. Comfy bed with clean sheets, a tiny but well-equipped and clean bathroom, a fridge, a kettle, a fan, a TV and sockets with USB outlets built in. On the second day I was moved to a bigger room (I didn't even ask, they offered) which was pretty much the same story. There was evidence of some damp in the corner but the lack of mould and a damp smell made me think it had been addressed and just needed a going over. The windows in this room could also do with a clean but the rest was spotless! Breakfast was sparse but adequate. Wi-Fi was reasonably quick and stable, which is rare for hotel Wi-Fi! Nearby there are some great places to eat, a Sainsbury's over the road if you want to get stuff in and a reasonably good pub is right next door. It's also a short walk from three tube stations and has good bus links, too. All thing considered, the Plaza Hotel is good value for money. If you want a place to crash that's reasonably priced, clean and warm then I recommend it.
• Julie (2/5): Worse hotel ever - Awful room. The carpet was dirty, mattress was old and lumpy. And to top it off there was a mouse in the room running around & scratching all night. Could not sleep. Hotel manager was not around in the morning and tried to call him several times. Awful service. Do not stay here.
• jamie (10/5): Pleased I Booked - I had the usual dilema after reading a few duff reviews - glad I did as it's completely re-furbished with new carpets, bathrooms (see photo) and decoration. Fridge in the room which was handy and a nice welcome. Large TV not one of tiny ones that most places have. No noise at all from other rooms but it's worth noting that the hotel is on a busy road and if you have the window open you will definitely need ear plugs - with the window closed it's fine though. Didn't have breakfast so can't comment but it looked ok with a nice selection on the buffet.
• Ahmad (2/5): Don't stay here - No one was at the reception and tbey don't pick up the phone. I wouldnt recommend this place. Don't waste your time or money. Poor customer service from hotels.com
• Verified traveler (8/5): - Het is een nette accommodatie, goed prijs/ kwaliteit verhouding.
• Verified traveler (8/5): - La struttura era molto pulita, il personale gentile e disponibile e la colazione abbondante. Tra i difetti metti la stanza piccolo la e la mancanza di phon in stanza.
• Jhon (8/5): Good service and good for a short stay - For a short stay it’s pretty good. We stayed there for 3 days and the lady who prepared the breakfast was very kind and super friendly. Breakfast was okay. Two types of eggs, 2 toasts and coffee and juice. The room was okay, clean, they didn’t change sheets during the 3-day stay, but they did change the towels daily. The room has a flat screen TV and a washroom. We loved the shower, plenty of water and good space. The beds were a double-size and not super comfortable, but for the price is okay, also for a short stay is good and family friendly. We were given a key to the front door and to the room and the area is quiet and close to everything.
• Anita (10/5): Polecamy - Spędziliśmy w hotelu 4 noce. Pokój był wygodny i czysty. Była w nim mała ale ładna łazienka, wygodne łóżka, lodówka, telewizor. Pokój był codziennie sprzątany oraz codziennie wymieniano ręczniki. Śniadania były proste ale dobre. Za tą cenę jesteśmy bardzo zadowoleni. Dużym plusem jest bliskość metra - 10 minut pieszo do najbliższej stacji.
• Maxime V. (8/5): Je m’attendais à pire - En lisant divers commentaires après avoir réservé, je m’attendais à pire. Hôtel plutôt propre, petit dej simple (pain toasté, confiture/nutella, fruits, céréale), rue passante mais après tout on est en ville.. Bref rien de dramatique, hôtel plutôt agréable (il y a cette mieux, mais c’est plus cher!). En plus le métro est à 5min à pied, et il y a plein de resto dans ce secteur
• Roger (10/5): - My little secret so buzz off
• Verified traveler (10/5): - The location was nice. The place was clean and the staffs are pleasant.
• Rebecca (8/5): Väl värt pengarna. - Hotellet överträffade våra förväntningar. Personalen var trevliga och gjorde sitt yttersta för att vi skulle trivas. Busshållplatsen var precis utanför dörren och tre busstop senare var vi vid Westfield. Frukosten var god och vi stod oss bra på den. Badrummet med dusch och toalett var riktigt fräscht. Hit kommer vi gärna fler gånger.
• JJ (4/5): - Preis - Leistung stimmte leider nicht, könnte noch mehr daraus gemacht werden.
• Sonia (8/5): Beau séjour mémorable - Belle accueil,hôtel vieillot et besoin d’un peu de rafraîchissement mais serviettes propres à chaque jour petit déjeuner satisfaisant .Bus facilité d’acc Pour Londres,seulement 30minutes d’autobus selon itinéraire et selon l’heure.Dépaysement pour architecture et automobile de l’autre sens et un anglais avec un accent différent.Accès facile pour épicerie et très bonne petite pizzéria tout près.
• Trevor (8/5): Good basic hotel - Nice basic but nice,
• Olga (8/5): Great value - The room was just enough for us to stay. And the value for the location is really good in my opinion. The downside is that the breakfast starts late so it doesn't cater for those who come for business and need to be somewhere early.

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