Dream Midtown, by Hyatt

Name: Dream Midtown, by Hyatt
Address: 210 West 55th Street, New York, us

Location: 210 West 55th Street, New York, us

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Prime Location near Times Square
Dream Midtown, just 8 minutes’ walk from Times Square, offers a prime location in the heart of Midtown Manhattan. Enjoy stunning views of Times Square from the rooftop lounge.

Luxurious Amenities
Indulge in luxury with designer bath amenities and plush bathrobes in each room. Stay connected with internet access and unwind in front of a flat-screen TV.

Convenience and Accessibility
With 3 on-site restaurants, a concierge, and a 24-hour front desk, your every need is catered to at Dream Midtown. Explore nearby attractions like Central Park and Carnegie Hall with ease, thanks to the hotel's proximity to public transport.

Book your stay at Dream Midtown now for an unforgettable experience in the heart of New York City.

Important Information

Please note, guests must be at least 18 years or older to check in. Guests under the age of 18 must be accompanied by a parent or official guardian. Guests are required to present a government issued identification with a credit card under the same name upon check in. A security hold of USD $100 per night will be authorized on the credit card provided at check in and will be released at check-out if no charges are incurred during the stay. Please note, credit card authorization release processing times vary depending upon your banking institution and are not set by the property. Any damage, smoking or pet fees incurred during the stay will be charged to the guest’s credit card. Cash cannot be used for the security hold. Third party credit card authorization forms are required to be submitted 72 hours prior to arrival. All Special Requests are subject to availability and additional charges may apply. When booking more than 5 rooms, different policies and additional charges may apply. Self-parking is available at USD 45 per night for standard-sized vehicles and USD 55 per night for oversize vehicles. Valet parking is not available at this time. The Presidential Suite is for residential purposes only and can sleep a total of 2 guests. A minimum damage deposit of $500 USD will be required. Prior approval from the General Manager is required for any in-room external entertainment, catered events or filming in the Presidential Suite (a Food and Beverage minimum will be added to the room rate). Any damages incurred during the stay will be charged to the guest’s credit card. A completed rental agreement form for the Presidential Suite is required prior to check in. Our facility fee will entitle guests to the following: - Prosecco Hour - daily in the hotel lobby from 15:00 to 16:00 - Access to the Digital New York Times - Bottled water daily (available at the front desk) - Exclusive daily access to Athletic & Swim Club -- including fitness classes, boxing studio, sauna and 23-meter lap pool - 10% off Guggenheim Museum tickets - 15% off Central Park Bike Tours Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please note, for the Bed and Breakfast rates, we provide Continental Breakfast Vouchers based on the number of registered guests. Continental breakfast at Serafina includes a choice of tea, coffee, or orange juice; a basket of pastries served with jam and a choice of fruit salad, yogurt and granola or cereal. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Guests under the age of 18 can only check in with a parent or official guardian.

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Allergy-free room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Guests can opt-out any cleaning services during stay
Smoke alarms
Shared stationery like menus, pens are removed
Guest room sealed after cleaning
Property cleaned by professional cleaning companies
Physical distancing in dining areas
Food delivered to guest room
CCTV outside property
Access to health care professionals
Screens / Barriers between staff and guests for safety
Face masks for guests available
24-hour security
Delivered food - securely covered
Security alarm
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Internet access
Housekeeping on request
Garage
Bicycle-friendly property
Accessible shuttle
No accessible shuttle

Rooms Available

King Room - Silver

The spacious double room provides air conditioning, a mini-bar, as well as a private bathroom featuring a shower and a hairdryer. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
King Studio Suite Gold

This air-conditioned suite includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
King Room - Bronze

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
King Room - Gold

The spacious double room features air conditioning, a mini-bar, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
One-Bedroom King Platinum King Suite - High Floor

This spacious suite features 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. This suite is air-conditioned and has a flat-screen TV with cable channels, a mini-bar, a seating area and a wardrobe. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Carbon monoxide detector
One-Bedroom King Suite Platinum

Providing free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a seating area and a wardrobe. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Sofa
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
King Bedroom Guest House

The spacious double room features air conditioning, a minibar, as well as a private bathroom boasting a shower and a hairdryer. This double room has a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Privacy curtain
Queen Room - Bronze

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
Queen Room with Roll In Shower - Accessible

This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
Double Room - Bronze

This air-conditioned double room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
Double Room with Two Double Beds - Silver

This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Smoke alarm
- Key card access
- Privacy curtain
- Carbon monoxide detector
One-Bedroom King Suite With Roll-In Shower

Featuring free toiletries, this suite includes a private bathroom with a shower and a hairdryer. The spacious suite features air conditioning, a minibar, a wardrobe, a safe deposit box and a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Wardrobe or closet
- Hypoallergenic
- Linen
- Toilet paper
- Socket near the bed
- Privacy curtain

Guest Reviews

Lorenzetti (8/5): - Great location simple easy Wardobre,
Trui (7/5): Qua hotel en personeel goed , heel jammer van de gesloten rooftop en het lawaai van de werken. - De ligging was goed, vriendelijk personeel. Zeker de portier , Edwin ! Werd geboekt ondermeer vanwege de rooftop . Deze was tijdelijk gesloten… Er waren langs de kant waar onze kamer was werken aan de gang wat ons vroeg in de morgen wel wakker maakte.
Daniela (1/5): Not good value and would certainly not recommend staying here since it’s impossible to sleep due to the noise. - Very loud - in the hallways and especially due to construction right next to the hotel. I couldn’t sleep at all during my stay. I expressed this to the hotel staff but no response.
Julia (8/5): - Location & staff Very small room and stained rug.
Deborah (10/5): -
Mohsin (3/5): -
Justin (5/5): Was not satisfied with the room for the price - Central location Room size smaller than expected. Bugs were present.
Jianguo (9/5): -
Joey (7/5): -
Martin (1/5): WORST EXPERIENCE EVER! - WORST EXPERIENCE EVER! terrible experience staying there... basically I did not like anything at all WORST EXPERIENCE EVER! no wifi in the room, terrible service and they charge you after your stay a hidden 100 USD fee! (no, I did not break or ask for any extra service in the hotel)... this is a rip off
jontysy (4/5): Old and Shabby - Too old and too expensive for a Hyatt category 6 hotel …it’s the worst Hyatt I’ve been in. Don’t believe the facade picture they used! I don’t know where they got that pic but it’s a corner building whereas the Dream Midtown is a different, dilapidated building. The good location and great service was overwhelmed by the hype of a supposedly luxury hotel. Not even a window in our room.
Scenic01465172572 (2/5): Terrible Experience - will never stay here again - Very long check in time. I waited almost 30 mins despite there being 4 attendance helping only 1 person ahead of me. The first night of my stay the room they put me in was very loud. There was loud construction/drilling right outside my window all night. They told me they could not switch my room night 1 and based on how loud it was, I couldn't sleep at all which affected my business meeting next day. Second night they put me in a different room that was quiet, so I do think that they have certain rooms which are not sound proof, which in NYC the hotel should make efforts to sound proof all their rooms. Also in general the overall aesthetic of the hotel was outdated and needs a refresh. I felt a bit catfished by the hotel, since the pictures online/on their website/yelp where alot nicer than the hotel in person. Staff was also rude, rolled their eyes at me when I complained about the noise night 1. 0/10
Pauline Nakowas (7/5): Will recommend. - Good location.
Burns early (10/5): -
Lilach (8/5): -
LIN (10/5): -
Georgii (8/5): -
Tzlil (10/5): - Location great! Facilities. Clean. The stuff is very kind and nice.
Shirly (10/5): Excelente estadia! Super recomendable en NY! - Todo excelente! La atención, limpieza, ubicación Super recomendable!!
A7457DQdianam (10/5): Good - Staff is welcoming. Edvin, was especially nice and helpful on our way out. He assisted with our luggage storage and uber service to the airport. The only problem was they didn’t clean the toilet or the shower just because we kept it clean. We could tell that neither the toilet nir the shower was cleaned every day. Also the bed sheets were not changed either. They were only changing the pillow cases.
Sheila (1/5): My last! - Clean and close to time square Checked out early due to family emergency and front desk staff didn’t not charge me for the second night… 2.5 hrs later Manager Dolche call to tell me that she charged my card for the second night with out my permission after her staff chose not to charge me for the second night. They are not trustworthy at this site!!!! Will never stay there again.. sad bc I was a repeat customer!!!
Junior (10/5): -
Bourdeau (10/5): -
Barbara (8/5): -
V4415MFnicolek (6/5): Quick trip - Good location, friendly staff, small but clean rooms - as expected in NYC. Hotel reminded me of a nyc apartment building
Claudiu-Antoniu (9/5): -
Lacey (8/5): - Location!
Paula (8/5): -
Jorge (6/5): -
Liana (3/5): -
Juan (9/5): -
D6794KKianm (10/5): Home in Midtown Manhattan - The location is ideal for anything you’d want to do in Manhattan. Short walks to so much. Restaurants, show, attractions and shopping. This hotel has the most friendly, helpful and accommodating as any place I’ve stayed. We were greeted and welcomed with quick check-in. We were given a complimentary bottle of wine for our special occasion. The lobby was clean and welcoming. Michael, greeted us with warmth and kindness. He directed us to Arben, the concierge who look the most care of us for the 5 days we were there. He even went out of his way to say hello as we met each other on the street. The security, door men servers and clean personnel were all so wonderful!! The building was built in 1895 so our room was adequate but the bathroom was small. It was still well equipped and in excellent condition. The bed was comfortable and the room was quiet and always at the perfect temperature. The bar was quaint. A place you can get a large selection of delicious cocktails. The Italian restaurant had superb food and great service. The price for a room in midtown an be very high, however this was reasonable, considering. Stay here for sure!!
Ron (7/5): A good NYC hotel room - For a small NYC hotel room - it was a very nice small NYC room, and it was arranged in a way that didn't make me feel too cramped. Also - instead of emptying the minibar - they provided me with a small fridge which was greatly appreciated. It was a real ordeal to get a bucket of ice. I realize this is a common NYC problem, but this was particularly frustrating. Room service (aka ice delivery) was either not available or not answering constantly. I often had to go down to the bar and get it myself.
MarinoRobinson (10/5): Great location and Great Staff - Great walking distance to theaters and Times Square. The on site restaurant is great for breakfast and has great choices for Globalist. We were upgraded to a larger bed without any pushback. The rooms were clean and housekeeping was efficient. I will definitely return. Great staff in the hotel and in the restaurant.
Rachel (8/5): Overall not bad - The location.. 15 minute walk to Times Square. 10 minute walk to Central Park. Lots of restaurants and cafés and stores all around. I was worried about elevator wait times but they were fine, though the elevators themselves are a little sketch. They had umbrellas for use. And offered me a glass of prosecco at check-in, which I declined. You have to request a fridge and coffee machine at check-in. No microwaves anywhere in the hotel. I have a lot of food allergies and have to bring my own food everywhere. Luckily they let me bring my microwave in, yup.. I brought one. The parking situation for check-in and unloading and loading car is a nightmare. Room was small but expected in NYC... bed too soft, my back hurts. And I'm not a fan of the half-open shower. It was cold in there.
Jason (10/5): -
Rafael (5/5): - - The front desk staff are rude. - We called twice before check-in to ask if a late check-out would be possible. We received no response. Then, at the hotel, they said: "only 30 minutes." The next day, they said: "we do not offer late check-out; do not ask again—I am the manager." - The elevators are dirty and small. The included breakfast isn't worth it. The Serafina restaurant doesn't look clean. And the staff are always strange.
melissa (8/5): -
Jade (10/5): La chambre était un refuge dans cette grande ville - La chambre et la localisation Pas de vrai breakfast propose c’est le restaurant à côté
julierK9140SQ (10/5): Great location - would definitely stay again! - Fantastic location, welcoming staff, free water in the lobby, hotel is only 13 stories so never waiting too long for elevator. Can walk to a million things from the hotel and the subway is very close by. Hotel shows a little wear but thats to be expected.
B4336HBashleyb (2/5): It’s old and staff is rude - The rooms are super outdated and old. The furniture is all scratched up and bed is old and not comfy. The staff at check in was rude and not helpful and the rooftop bar is closed for months. This is the 3rd year I have stayed here for a conference and every year it has gotten worse and worse.
floyd (10/5): -
459reagenp (8/5): The Rickey! - The rooms were okay, but who wants to stay in a room while in NYC! However, the best part of the hotel was The Rickey bar, it has a speakeasy atmosphere. It was filled with vibes, low lights, amazing drinks and just an all around amazing experience!
Jose Andres (10/5): - Todo Nada
Katherine (10/5): -
George (8/5): A stay at a good location with respectable prices - Location and staff Little outdated, rooms need renovation
Shirley (9/5): - Love the hotel. Disappointed that the roof bar/ food was closed for renovation. Not stayed on the website etc. staff are great and rooms are clean and adequate Windows are not sound proof and traffic noises were horrendous!
Fernando (8/5): -
Mauro (8/5): Excelente Elección - La ubicacion es clave y muy buena, la habitacion era medio pequeña pero confortable y la cama un sueñoooo =) , el resto cumplió las expectatvias a un cien. Volveria muchas veces mas. Gracias DREAM MIDTOWN -
Micaela (8/5): -
Jazmine (7/5): -
Blanca (8/5): Great place to stay! Well worth your money! - The staff were fantastic. The facilities were clean. The location was amazing because it was so close to a lot! The main negative was my husband was in a wheelchair and the hallways, room, and elevator were so small it was difficult for him to navigate. Thankfully he can in fact walk, otherwise it would have been impossible.
duvall (10/5): - Great location, helpful staff Our room had a bad view but relative to price.
Limaris (7/5): Parada Express! - The location To small rooms but if for a few days is ok
Stephanie (9/5): Amazing hotel next to Times Square - The service, the comfort of the room, the localisation (Broadway, Times Square). A coffee / tea maker in the room would have been so great !
Linda (8/5): - Zentrale Lage des Hotels, Freundlichkeit des Personals, Ruhige Zimmer trotz zentraler Lage. Leider war die Rooftop Bar geschlossen (Anfang April). Die Fenster in den Zimmerm sind sehr zugig.
866levis (6/5): Nice hotel BUT...... - The hotel was nice. The room was cute, staff was great and the bed was comfortable....but... Upon checking out, we were charged and ADDITIONAL $230 for facility fees. This wasnt mentioned when booking or checking in. I dont even know what the fee was for. Theres no pool or gym. We didnt have housekeeping remake our room, we didnt order room service, we didnt even use wifi (which is normally included). In fact the ONLY thing I asked for was a fan because our room ac didnt work. It was literally 76 degrees most of the day because our room had two windows facing the morning sun. The staff was great, but I dont feel we should have to pay an EXTRA $230 for 4 nights when we theres no reason.
Cindy (8/5): C’était parfait comme séjour à New York. - L’emplacement est vraiment super très près du Central Park, et de Time Square les champs étaient super propres et répondait à nos attentes. Les personnels et super gentil. Selon moi, la seule chose qui manquait, c’était un mini Friant dans la chambre, mais ça a pas plus posé problème.
Andres (8/5): Buen alojamiento - La ubicación es muy buena, cerca a la estación de metro y central park.
NIKOLAOS (10/5): Πολύ καλή επιλογή -
kimbU117SZ (10/5): 5 star location & staff - This hotel has a fabulous location and wonderful staff. They went out of their way to give my daughter a memorable birthday trip and it was a perfect jumping off point for all our nyc adventures.
Didi (8/5): -
James (10/5): - Great location! It’s right next to Times Square and Hell’s Kitchen. Sometimes had issues with the WiFi, but other than that everything else was great.
Marisa (7/5): -
WVUdave (10/5): Great Hotel and Location - Great location and super helpful and friendly staff. Breakfast at the restaurant was very good. Daily prosecco hour was a bonus!
Karina Ruiz (10/5): Recomendado! - Excelente atención con la ubicación perfecta! No tenía conocimiento del facility fee, considero que debió estar incluido en el costo inicial. Fueron 40$ adicionales al costo por noche.
Amitai (8/5): -
EmmaA1646 (10/5): Excellent hotel staff and location for NYC business trip - Great location - walking distance to most tourist attractions. Staff were fantastic and the whole experience exceeded expectations.
Sidney (8/5): -
Koji (9/5): Excellent service - Service was excellent and good location. They offered me a glass of champagne at the check in !
Taryn (9/5): Great location, great hotel. Will be back! - Everything was amazing. Gustavo at the front desk was next level awesome! The TV situation. No Netflix. No screenmirroring option.
Shel Lee (9/5): Second chance - The location is great. Short walks to Centeal Park, Columbus Circle, Lincoln Center, Times Square. It was very quiet. Bottled water available always a plus. Room Service available from Serafina. No coffee maker.
Catherine (10/5): -
Julia (1/5): Falta de transparência, falta de respeito e uma condução extremamente inadequada em todos os níveis - Minha experiência neste hotel foi extremamente decepcionante e, honestamente, inaceitável. Fiz minha reserva pelo Booking.com e, ao chegar pela manhã, fui informada de que o quarto já estava disponível. Deixei minhas malas e saí. Ao retornar à noite, encontrei um quarto cuja janela dava diretamente para uma parede e, pior, com um barulho intermitente extremamente alto vindo de uma obra ao lado — algo que tornava impossível descansar. Ao entrar em contato com a recepção, fui tratada com rudeza e informada de que o hotel estava lotado e que o problema do barulho afetava todos os quartos. Ou seja, o hotel tinha plena ciência de uma condição crítica que impacta diretamente a experiência do hóspede e, ainda assim, não informou isso nem no momento da reserva, nem no check-in. Diante da situação, solicitei o cancelamento da minha estadia (seriam 4 noites), já que claramente não havia condições de permanência. Fui informada de que apenas a gerente poderia resolver e, após diversas tentativas, consegui contato. A gerente afirmou que o cancelamento só seria possível com intermediação do Booking — o que fiz imediatamente. No entanto, mesmo após o contato da plataforma, o hotel insistiu em negar o recebimento da ligação. Fui obrigada a descer até a recepção e aguardar ao lado do telefone para comprovar que estavam, de fato, sendo contatados — o que se confirmou na minha frente. Uma situação constrangedora e completamente desnecessária. Ainda assim, a gerente manteve a cobrança da primeira diária, mesmo eu não tendo permanecido no hotel nem conseguido descansar minimamente. Para completar, enquanto eu arrumava minhas coisas para sair, a própria gerente ligou no quarto perguntando quanto tempo eu levaria para desocupar, pois a camareira iria embora e o quarto precisava ser limpo para ser vendido novamente naquela mesma noite — o mesmo quarto pelo qual eu havia acabado de ser cobrada.
Cynthia (7/5): Nice people nice location. - Location and staff were very nice and accommodating. First room we were given was extremely small. Thankfully we were moved.
Serenity (10/5): -
Marcelo (10/5): - Location Room had no view whatsoever
Rupali (7/5): -
Gilad (9/5): -
Sally424 (10/5): A great location with very helpful staff - An excellent mid priced hotel (for New York) in a great location with very friendly staff. Anthonie, in particular was very helpful, and went way beyond expectaions when our flight was delayed. The beds are comfortable and the rooms are very clean.
Vasilije (10/5): All is the best - Jos mi nisu vratili depozit. They haven't returned my deposit yet.
Myranda (4/5): Staff was great but would never stay again bc of the grossness of the room and hallway - The staff and location Was old, run down, roof deck closed, the furniture was worn, the hall carpet looked filthy and smelled Not a good value
Bahar (10/5): Enjoyable! - The location is amazing, close to many theaters perfect for broadway lovers, only 30 min walk from time square and amazing access to subway making sightseeing easy. The staff are friendly and helpful. Internet connection unfortunately was spotty and would cut off at night.
scottsI4412WT (2/5): The Manager is unqualified & rude - they just canclled my reservation even though I called night before. - I was scheduled to stay at the Dream Midtown on a Monday through Wednesday for Business. Due to weather, I called and told the front desk at Dream that I would not be in until Tuesday morning. Upon arrival on Tuesday morning at 8am, they informed me they cancelled my reservation and told me the old credit card they had on file from a stay last year was declined, which makes sense as it is a year old. They didn’t try to call me back to get a credit card, even though they had my number, they just cancelled the reservation. They told me I would have to re-book at current rates. Now the worst part, the Manager. The manager and the front desk staff on the morning of 3/17/26 where rude, un-accommodating, and could care less to help me. They wouldn't do anything to help and just kept talking over me. Therefore, left me stranded in NYC on a busy day with no options to stay anywhere. To make things worse, the manager (I repeat the manager!) was laughing a mocking me when I turned around on my way out. I confronted him and asked him why he is laughing, and he said "I am laughing because you are making me very angry". Good job Dream and hiring horrible people and very un-qualified to be in the hospitality service. I would avoid this hotel at all costs and the manager in question should not be a manager.
Amanda (8/5): Definitely will book again next time I visit NYC! - Perfect location to everything! Bathroom too small for 3 girls.
Clara (6/5): - The location was great and the staff were very nice. We appreciated the free daily water bottles and the 2 for 1 drink at Rickey's bar. The room was a little run down and smaller than expected, and the water in the shower took more than 5 minutes to get hot. The windows and walls were thin. The mattress wasn't awful, but more uncomfortable than what I'd expect for the price.
Mariam (10/5): Perfect location and clean hotel! - Perfect location! Very friendly staff, upon check in the lady from Uzbekistan was so kind , also others very kind. The room was clean , not very small, we could fit 4 suitcases. Windows had very good noise isolation, temperature was good even though outside it was freezing. I would definitely go back to this hotel and recommend it to others! They charged deposit of 600 dollars but i got it back 2 days after check out.
Leslie (10/5): Convenient Getaway - The room was comfortable. I was upgraded from a Queen to King suite. I loved the convenience of having a restaurant, a lounge and PHD Terrace all in the same vicinity. I did not have a microwave in the room.
Flutura (10/5): -
Joshua (10/5): Excellent stay near Central Park - We loved our interaction with Kofi at check in! He was friendly, welcoming, and made us excited for our hotel stay! Excellent customer service and truly should be promoted! The location was excellent only a couple of blocks from Central Park. We enjoyed the bar as well. We tried a few Signature Rickey cocktails that were very good. Very clean hotel and quiet. The headboard was a little beat up
Ariel (10/5): -
Patience (10/5): -
Voyager34981153845 (10/5): Great stay - This hotel was in a great location, the food at Serfina was delicious. Loved the staff, very friendly and willing to help.
Poplinger (8/5): - Nice clean and good area Noise from at night
Nataliia (10/5): - The absence of tea pot and mini fridge.
ASC99 (1/5): We were robbed - They charge me for the entire mini bar, we don't even drink. We did not take one thing out of there the charge was $250 and nobody is helping me to recoup that money. Both Hyatt and Booking.com are being impossible.never again Booking.com held our hands while this hotel manager picked our pockets and nobody is doing anything about it. This tourist trap is a rip off joint for out of towners. We are New Yorkers and we recognize it for what it is,
Tania (9/5): New York Dream Midtown never disappoints 😃 - Location is great, staff are warm and welcoming! This was our 3rd time staying here and would again! Construction going on outside during the night. Realise this is out of the hotels control and won’t be forever!
er9581 (8/5): Great option in Midtown! - Lovely hotel! Bedding was great, bathroom was spacious and clean. Parking around the corner was very affordable. I would definitely stay here again.
Gilda (7/5): Bien - Ubicacion Más atención
Cheryl (9/5): Very pleasant staff amazingly convenient and clean - So convenient