Mercure Hanoi La Gare Hotel

Location: 94 Ly Thuong Kiet Street, Hanoi, vn

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Fitness facilities (surcharge)
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Car hire
• Packed lunches
• Currency exchange
• Private check-in/check-out
• Concierge service
• Outdoor furniture
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Fire extinguishers
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Happy hour
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall

Rooms Available

• Privilege Double Room with City View

  The spacious triple room offers air conditioning, soundproof walls, a terrace with city views as well as a private bathroom boasting a bath. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Sofa
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Coffee machine
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Classic Superior Double Room with City View

  This air-conditioned triple room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a terrace with city views. The unit has 3 beds.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Classic Twin Room with City View

  Modern rooms feature a flat-screen TV, a mini-bar and safety deposit box. Rooms also include a Qibla compass. This room has no capacity for extra bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Classic Double Room with City View

  Modern rooms feature a flat-screen TV, a mini-bar and safety deposit box. Rooms also include a Qibla compass. This room has no capacity for extra bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Terrace
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• Genyo (10/5): 快適だった - 駅近だった点 特になし
• Jose (10/5): -
• Jose (10/5): -
• Victoria (7/5): Good hotel in a convenient location - Good hotel, staff couldn’t do enough for you. Big comfy bed. Dinner and breakfast were both good I would say it was not up to the standard of some other Mercure hotels I have stayed at, but still had a good stay. The rooms are not too sound proof - you can hear people coming past and the housekeeping in the morning.
• geraldine (8/5): -
• TAKASHI (7/5): -
• guillaume (10/5): -
• Barry (8/5): Good value for money, check your room carefully when arriving to make sure not charged for “missing” stuff - Good size rooms, pleasant staff, good breakfast Overly zealous checking of room before you leave, didn’t affect me but a friend I was travelling with was challenged about not having a towel in his room, they tried to charge him but eventually accepted maybe they hadn’t put enough towels in the room
• Markus (9/5): -
• Alexandra (8/5): -
• LEONG (8/5): Business trip to Hanoi - A large working table. Good for those on business trips. Breakfast is good. Very good service from the hotel and restaurant team. The pillows are too soft and rather small. There's a big bed which is a plus point but pillows are small!
• Anneke (8/5): Gunstig gelegen bij nachttrein naar Sa Pa - De ligging tegenover het station van de nachttrein (wij gebruikten het al daghotel voor koffers en opfrissen) Het was prima, maar voor langere tijd ga ik zelf voor wat meer luxe
• Magnus (9/5): -
• Emily (10/5): A comfortable hotel in the heart of Hanoi. I stayed at the hotel for a week, left to go touring and then came back for a - The location was good and the staff friendly.
• Gustavo (9/5): -
• Zack (10/5): -
• Francisca (9/5): Great stay! - Hotel and service was very good. Enjoyed my stay. If i would have to say one point to improve is the breakfast box (takeway). I had an early departure so could not join breakfast and ordered a breakfast box. The contents of the box is not good value for money.
• Linh (5/5): không đáng tiền, giá trị chỉ dừng ở 200000-2200000 - không cơ rất cũ không đáng tiền so với giá trị bỏ ra và so với mặt bằng chung thị trường
• Stephen (8/5): -
• Samuel (9/5): -
• Dung (9/5): Chúng tôi có ấn tượng tốt mặc dù KS còn có 1 số thiếu sót - Dạ dạng món ăn, phù hợp khẩu vị đa số Kem đánh răng chưa phù hợp về chất liệu , thiếu lược cho phụ nữ, thùng rác không có nắp đậy, TV bật mở tự động gây phiền
• Sander (8/5): -
• Harald (8/5): -
• Susan (7/5): Nice hotel but don’t bother with the restaurant. It’s mediocre and overpriced. - Great staff, quiet and comfortable room in a good location. The breakfast was overpriced.
• סויסה (10/5): -
• Victor (7/5): Good for those looking for a cheap alternative with clean rooms - Cheap alternative with clean spacious rooms Small gym, dated hotel
• Van Phu (9/5): - Good equipment, very good location to visit Hanoi The lobby is quite small, especially when there are people waiting to check in
• Choy Hua (Jac) (2/5): Not pleasant - Location is near to my office I asked for receipt from front desk, being told since i made booking via Booking.com, i need to check back with Booking.com which i did much earlier however i was being told to get the receipt from hotel instead. The push back from hotel and Booking.com truly inconvenience business traveller like me. I wont be using this services anymore.
• Kate (8/5): -
• BOUBACAR (9/5): C’était bien sauf j’attend qu’on me rend mon argent - L’acceuil et le service Ils ont debite ma carte a tord et depuis que j’ai quitté jai pas eu le remboursement de mon montant
• Andrea (10/5): I will return - Location All was great
• Rafiq (9/5): - The location is very close to Halal Restaurant D'Lions restaurant and Hanoi Train Station (train to Sapa)
• Rafiq (9/5): -
• Marianne (9/5): Hôtel agréable, propre, bien entretenu, personnel accueillant et efficace - Emplacement Décoration Bon entretien de l’immeuble Personnel aimable et efficace Pas de patère (porte-manteaux) dans la salle de bain. Le siège des toilettes bouge un peu.
• Elettra (10/5): -
• Andrea (10/5): Great place.i will return - Location and staff! Need more bottled water
• Leigh (9/5): really enjoyable - everything was great Room was a little small
• Nguyen (10/5): -
• Rafael (10/5): Amazing hotel - The hotel is excellent. Its location is perfect, close downtown, restaurants, laundry services, markets, etc. The breakfast is amazing, with fruit, scrambled eggs e omelettes made on time, coffe, Vietnamise coffee, yogurt, bread etc. The room is so comfortable and the service is polite. I defintively recommend it.
• Tùng Ninh (9/5): -
• Ryan (7/5): -
• Nitipong Kongkittiwong (10/5): -
• Fei Kwok (7/5): -
• すす (7/5): 満足 - スタッフの対応が良い 掃除が行き届いている シャワーの出が悪
• 明 (10/5): 次は朝食付きで予約したいです - 建物がお洒落な感じで、場所もわかりやすいです。 スタッフが親切。バスタブもついてました。 トイレ（浴室）にちゃんとした鍵付きのドアが欲しかったです。用を足してる最中にうっかりドアを開けられないかと不安でした。
• Thanh Tuu Nguyen (9/5): - Thái độ nhận viên rất tốt Không
• THI MY HANH (9/5): Très bon hôtel au coeur de Hanoi - Personnel très aimable, serviable et poli, de l'accueil aux chambres en passant par la cuisine. Nourriture simple mais délicieuse. Les lavage et repassage de linge sont impeccables et ponctuels.
• Sadeem (10/5): - الفندق رائع من جميع النواحي على مستوى الموقع و الغرف خاصة " الحمامات بها شطاف " و الموظفين لطفااااااااء و سريعون بالخدمة 👌🏼
• Mohamed (10/5): Exceptional -
• Paola (9/5): Very peaceful and excellent 3-night stay - Very professional staff and a really excellent room. Huge bed. Good hygiene. A large window that could be opened. Very easy and comfortable aircon and no troublesome light sources in the rooms from fire or other equipment. A very peaceful and happy 3 nights. I escaped to the Mercure La Gare after very bad experiences at cheaper hotels. The standards in Hanoi are low for lower-class hotels, the photographs are extremely deceptive, the managers can be aggressive and awful. To avoid risk, stress and financial loss, stay at higher class hotels such as this one. Insufficient care / management of the breakfast area. Chair was dirty with food and had cigarette burns. Various items on the table, napkins holder etc, dirty and not correctly placed. Table mat cheap plastic and frayed. At this price point, I think these points should be fixed. Perhaps management are not aware that there is a problem. At first glance, it all looks "fine"? There is an overall liking / trend for large and mixed breakfast buffets served at all big hotels of this class. This is enjoyed by 90% or more of all travellers and guests, but not by this guest. I wanted ONE high-quality coffee and ONE high-quality croissant or pastry. I could have had 100 coffees and 100 different foods, but NOT of a high quality. After day one, I no longer went to breakfast. Since there are more coffee shops in Hanoi per head of population than anywhere else on earth, finding good coffee is not a problem. :-)
• Paul (9/5): Superb -
• Nguyen (8/5): Very good -
• Jean (9/5): Superb - Excellent location, 200meters to train station and Thailand embassy. to old quarter (out hotel go left on main road-1.5 kl, make a left to the Hanoi Cathedral. None
• Anne D L (8/5): - The hotel is clean quiet and in a great spot for walking around the old quarter and train street.
• Jean (10/5): Location - 200meters to Hanoi train station, 2 kilometers walk from front hotel GO Left, Ly Thuong Kiet to Old quarter None
• THAN (8/5): - Room is a bit small but friendly staffs and not the downtown area.
• Versola (10/5): Exceptional - The hotel is so comfortable and clean. Location is 1km from the center and Old Quarter which is still manageable to walk. The staff were so polite and helpful. Smooth check in and check out. Special thanks to Ms. Ngoc who assisted me with my bus booking, you are a star!!
• Nita (6/5): Dissatisfied - Very disappointing ! There were four water bottles in the room . The bottles were of 2 different designs . But since all had water and nobody told us anything we thought all to be complimentary and drank . Later while check out they billed for two bottles saying two of the bottles were chargeable . This was very dissatisfied behaviour. They should have informed us before which is complimentary and which is chargeable and when they hadn’t said anything they shouldn’t charge for such a basic thing as water .
• Donna (6/5): We stayed 4 days we enjoyed it - Good location Bad smell (mould) in support the staff sent some to our room cleaned the aircon did make a difference The rest of our stay was great
• Mohammad (10/5): Exceptional -
• Naveen (8/5): Very good -
• Dona (7/5): Good -
• MIHO (6/5): - 色々なところに徒歩やgrabで行けて便利。ビジネスホテル感覚で利用すれば不満はない。1日2本の水、スリッパ、シャンプーコンディショナー、ボディーソープ、歯ブラシ、ドライヤーも全て揃っていた。ちゃんと清掃もしてくれる。チェックインが深夜でスタッフが1人しかいなくて待たされたのとフロント薄暗く印象が良くなかった。洗面周りなどは少し汚れが残っていたが許容範囲。
• Rachana (8/5): Very good -
• Melani (8/5): Very good - very accommodating staff, clean rooms
• Kong (9/5): Superb -
• Choon Kah Adrian (6/5): Unacceptable for a Mercure - Location of the hotel is convenient for my work around the area however the room itself is not the most desirable. The pillows provided was flat so I took the extra pillows from the cupboard and I couldn’t sleep the whole night. My neck and my upper back was itching so bad that I threw the 2 pillows from the cupboard onto the floor. Then I wrapped the soft pillow with towel before I could sleep. I suspect it was dust mites from the 2 pillows in the cupboard. For a Mercure, I find this unacceptable
• Edward (8/5): Good choice for a short stop over in Hanoi. - Very close to Hanoi railway station, barely a five minute walk. A busy hotel; lots of tour groups in and out all day long, so obviously a long standing decent reputation. Comfy, clean room with enormous bed, reasonable storage for clothes and a good bathroom. In a city as vast as Hanoi, the first time visitor has no idea about how good the location is but we were assured by family who live there that we’d picked a good spot. More a hotel for a short transit stop than a long stay, but none the worse for that. I’d use it again. I booked a car to the airport from the reception desk and was shocked to discover that the price charged was about three times the going rate. Should have known better and used Booking.com app or local Grab app.
• Joett (10/5): Exceptional - Excellent location.
• Colleen (8/5): Very good - Standard Vietnamese breakfast buffet. Quiet and close to walking locations. Many tour groups were staying there. Was crowded at meal time.
• Carol (10/5): Exceptional -
• Paul (10/5): - this is an excellent hotel at a very reasonable price "next door" to the old quarter of Hanoi.
• Fusako (10/5): - シャワーとの切り替えが壊れていたので、使いにくかったのが残念でした
• Denis (9/5): Superb -
• Prashant (8/5): Very good - Walking distance from the lake and conveniently located to few attractions. Small rooms. No space for nags or to unpack bags or store clothes. Design as if you won't spend more than one night. Staff with limited English communication skills.
• Jonathan (8/5): Good base for visiting the Old Town - Good choices and tasty food
• Sharifah (7/5): Good - The location. No bidet in the toilet.
• Philip (10/5): Exceptional -
• Frank (10/5): Exceptional -
• An (10/5): Easy access to the Hanoi train station. - The hotel smell.
• Voltaire (9/5): worth it - I liked that the property was on the outskirts of the Old Quarter away from the noise. It was close but not too close. The location was better imo. Also, the staff was very friendly and accommodating. The room was fine, the size was fine, it had a window but there was no view contrary to expectation. Overall, the property was small compared to others at the same 4 star level.
• Denis (9/5): Superb -
• Trung (8/5): - Clean and in a good location, close to many eateries. Bathroom lacked amenities.
• Denise (7/5): Good -
• Gökhan (10/5): We suggest to stay anyone - Great location and comfortable room with a rich breakfast! None
• Prathmesh (7/5): Good -
• Bidisha (8/5): Very good - Well located Rooms were very small
• Gloria (9/5): Superb -
• Judy (9/5): Superb -
• Clodee (9/5): Perfectly central location for exploring on foot. Bus tour worth doing. Great shopping - Perfect location for exploring Hanoi on foot. Staff very friendly. Starbucks up the road too for European style coffee
• Duane (9/5): Superb - I liked the friendly front desk personnel and the wonderful restaurant, very reasonably priced.
• Michael (10/5): - Excellent property and staff
• Kurt (8/5): Very good - all was fine
• Fumiyuki (8/5): - Thank you
• Thu (9/5): Superb -
• Omar (10/5): Exceptional -
• Darcie (10/5): - Well kept room with very kind and helpful staff. Breakfast was excellent!
• Don (10/5): Exceptional -
• Caifu (9/5): Superb -
• Janelle (9/5): Superb -

Photos