The Peninsula Shanghai

Name: The Peninsula Shanghai
Address: No. 32 The Bund, Zhongshan Dong Yi Road, Shanghai, cn

Location: No. 32 The Bund, Zhongshan Dong Yi Road, Shanghai, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Luxurious Amenities and Features
The Peninsula Shanghai offers a luxurious experience with spacious guest rooms featuring modern furnishings and high-tech amenities like Nespresso machines and plasma TVs. The bathrooms are a highlight, equipped with a spa bath and a TV for ultimate relaxation.

Relaxation and Wellness
Guests can unwind at the Peninsula Spa by ESPA with massages and beauty treatments, or take a dip in the 25-meter lap pool. The fitness center is perfect for those looking to stay active during their stay.

Culinary Delights and Entertainment
Indulge in a variety of dining options from Chinese dishes at Yilong Court to European cuisine at Sir Elly’s Restaurant. End the day on a high note with drinks at the Compass Bar and live music at Salon de Ning.

Book your stay at The Peninsula Shanghai for a truly unforgettable experience.

Important Information

Please note that for stays more than 10 consecutive days: - If canceled 7 days in advance, no fee would be charged. - If canceled within 7 days prior to arrival, 100 percent of the entire booking would be charged. According to Shanghai’s anti-smoking regulations, smoking is not allowed in the property's indoor areas.

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Sauna
Massage services
Currency exchange
Non-smoking throughout
Concierge service
Kid meals
Entertainment staff
Fruits
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
Cashless payment available
Fire extinguishers
Sanitized tableware & silverware
Smoke alarms
CCTV outside property
Face masks for guests available
24-hour security
Security alarm
Television in common areas
Front desk (limited hours)
Express check-in
Snack bar/deli
Access to nearby indoor pool
Self parking (surcharge)
Offsite parking discounted rates available
Beach yoga on site
Fitness facilities (surcharge)
Internet access
Reception hall
Health or beauty spa nearby
Swimming nearby

Rooms Available

Suite

Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath, a hairdryer and slippers. The spacious suite offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Bottle of water
Grand Deluxe River Suite

This suite features a satellite TV, mini-bar and iPod dock.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Fireplace
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Apartment

Featuring free toiletries and bathrobes, this apartment includes a private bathroom with a bath, a hairdryer and slippers. The apartment features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels.

Max Occupancy: 6 (6 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Bottle of water
Triple Room

Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a hairdryer and slippers. The spacious triple room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Bottle of water
Triple Room

Providing free toiletries and bathrobes, this triple room includes a private bathroom with a bath, a hairdryer and slippers. This triple room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a minibar and a tea and coffee maker. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Bottle of water
Grand Deluxe River Twin Room

2 Twin Beds
Overlooking the river

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Grand Deluxe River King Room

1 King Bed
764-sq-foot room with river views

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe Garden Twin Room

2 Twin Beds
Overlooking the garden

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe River King Room

1 King Bed
581-sq-foot room with river views

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe King Room

1 King Bed
581-sq-foot room with city views

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe Garden King Room

1 King Bed
581-sq-foot room with garden views

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Deluxe Twin Room

2 Twin Beds
Overlooking the city

Internet - Free WiFi and wired internet access
Entertainment - 50-inch TV, satellite channels, and iPod dock
Food & Drink - Coffee/tea maker, minibar (fees may apply), and 24-hour room service
Sleep - Turndown service and bed sheets
Bathroom - Private bathroom, shower/tub combination, bathrobes, and slippers
Practical - Free long-distance calls, safe, and laptop workspace; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- DVD player
- Private bathroom
- Slippers
- Satellite channels
- Wardrobe or closet
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Turndown service
- Free WiFi
- Bedsheets provided
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
Grand Deluxe Suite

This suite has air conditioning, bathrobe and sofa.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Fireplace
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Deluxe Double or Twin Room

Stylish room is equipped with a Nespresso coffee machine, an iPod dock, and a 50-inch plasma TV with cable channels. Guests can use the in-room fax/printer for free. It also offers free local and international calls. Comes with free Wi-Fi access. The private bathroom includes a spa bathtub, a separate shower and a TV.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Deluxe Double or Twin Room with Garden View

Stylish room comes with a Nespresso coffee machine, an iPod dock, and a 50-inch plasma TV with cable channels. Guests can use the in-room fax/printer for free. It also offers free local and international calls. Comes with free Wi-Fi access. The private bathroom includes a spa bathtub, a separate shower and a TV. Features views of the grounds.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Deluxe River Room

Stylish room comes with a Nespresso coffee machine, an iPod dock, and a 50-inch plasma TV with cable channels. Guests can use the in-room fax/printer for free. It also offers free local and international calls. Comes with free Wi-Fi access. The private bathroom includes a bathtub, a separate shower and a TV. Features views of the Huangpu River.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Executive Suite

Stylish suite comes with a Nespresso coffee machine, an iPod dock, and a 50-inch plasma TV with cable channels. Guests can use the in-room fax/printer for free. It also offers free local and international calls. Comes with free Wi-Fi access. The private bathroom includes a spa bathtub, a separate shower and a TV.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Grand Deluxe River Room

Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a bath, a hairdryer and slippers. The spacious air-conditioned twin/double room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a coffee machine as well as river views.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Deluxe Garden Suite

Guests will have a special experience as the suite features a fireplace. The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The suite offers air conditioning, soundproof walls, a mini-bar, a coffee machine, as well as a flat-screen TV with cable channels. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Fireplace
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
DeLuxe River Suite

This suite's special feature is the fireplace. The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. This suite is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a mini-bar and a coffee machine. The unit has 1 bed.

Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Fireplace
- Alarm clock
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Cots
Twin Room

Providing free toiletries and bathrobes, this twin room includes a private bathroom with a bath, a hairdryer and slippers. This twin room is air-conditioned and features a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker. The unit offers 1 bed.

Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Fax
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Refrigerator
- Desk
- Seating Area
- DVD player
- CD player
- Private bathroom
- Heating
- Slippers
- Alarm clock
- Wardrobe or closet
- Linen
- Bottle of water

Guest Reviews

Timothée (10/5): Séjour inoubliable à Shanghai - L’hôtel est luxueux et idéalement situé à Shanghai, les chambres et les restaurants sont décorés avec goût et lumière. L’ensemble du personnel est attentionné et parle très bien anglais. Le petit déjeuner est d’une qualité et d’une variété exceptionnelle. Bonus pour la piscine avec un puits de lumière.
Denis (8/5): -
Denis (8/5): -
Meral (10/5): -
William (10/5): Excellent property - Excellent location. Clean room with nice facilities. Bed and pillows very comfortable. Nothing. It was perfect.
Patricia (10/5): Comodidad - Todo Nada
NASRAH (10/5): Muslim friendly - The location The breakfast
Peter (9/5): - Herrliches Hotel, sehr gutes Frühstück in schönem kolonial Ambiente. Ein wunderbarer ruhiger Ort der Erholung in einer umtriebigen Stadt. Phantastische Rooftop-Bar mit dem besten Blick über Pudong. Sehr geräumige Zimmer, große Ankleide, schönes Badezimmer. Leider einige Gäste beim Frühstück in Badeschlappen.
Эльвира (7/5): - Отличный завтрак и быстрое заселение. Очень удобное расположение отеля. Старые номера, в целом чисто, но все даже не второй свежести. Номера сильно требуют ремонта и обновления
Philippe (10/5): Exceptional! -
Walter (8/5): -
Andrey (10/5): -
Sergei (10/5): -
Olive (10/5): - Harris the manager was so amazing and Luna! Very beautiful souls.
Alina (5/5): Мы не поняли - Очень удачное расположение, прям на набережной почти, в двух шагах. Хороший бассейн и сауны внутри, но у мужчин и женщин они раздельные. Завтраки вкусные. Кровати удобные. Наверху очень эффектный бар - рекомендую сходить Честно говоря мы не поняли концепцию этой гостиницы. Завтраки проходят прям в холле перед выходом - это как-то странно. Все гремят тарелками, тележками, ощущения эксклюзивности не было, скорее было ощущение, что ты в турции в отеле all inclusive. Некоторые блюда ждали более 25 минут, часто попадали на очереди. Номера сами по себе довольно пожившие, вся мебель уже такая, не свежая, ковры как пылесборники.
Ronghui (9/5): -
Emir (10/5): -
CYnao (7/5): - 立地
Melvyn (10/5): 7 Star Service - Location (on the bund) !!! Rooms are 7 star , and so is the service !!! I arrived early at 08;00, and requested an early checkin, as it is normally 2pm. Katrina was excellent , did everything to accommodate me and got me in by 10:30. She further accompanied me to my room 524 and introduced and familiarised me with all the amenities , and settled me in, what a great personal touch. On my exit , I ordered a taxi to pudong international airport and to my surprise was met at the airport by a peninsula rep who walked me through check-in , and entry to immigration. I was in good hands the day I arrived until the day I left ! This is not a 5star operation , I would say 7 Stars !!! Nothing , absolutely nothing !!!
Christoph (10/5): -
Renata (10/5): -
Alghalya (10/5): Best hotel in Shanghai so far - Everything was amazing!! Nothing
Wiesław Jan (8/5): -
Marina (9/5): -
Haren (10/5): Perfect - Location perfect, views fantastic, staff service and quality excellent. Always extremely helpful and so accommodating. Level of service and friendliness is just perfect. Absolutely nothing.
YauBaby (8/5): Beautiful hotel in wonderful location, but some glitches are hard to overlook - My wife and I have looked forward to our short weekend getaway to celebrate her birthday. Despite the Peninsula was quite a bit more expensive than comparable five star hotels around town, the location on The Bund and the Peninsula brand warrant the premium. The first glitch happened at booking. It was good that the issue was resolved quickly after I complained over email. I then utilised the concierge service extensively, having them help arrange restaurant bookings and hair appointments for my wife, all done swiftly and followed through diligently. Our arrival at the hotel was seamless and efficient. Service was impeccable as most of the staff greeted us by name and with a smile. The room was beautiful and housekeeping flawless. Admittedly breakfast was a bit of a disappointment as the buffet spread had very few choices (I had to buy my own berries from outside so we could have more variety of fresh fruits the following day!) and the ordered items were not really up to par. But the surrounding was elegant and service swift. It was all going very well… but then came a second glitch. This one I thought was really “dumb”: I ordered a birthday cake which arrived absolutely plain, with no birthday greetings and/or candles!! We mistakenly thought it was just a simple dessert. We were gravely disappointed and fired another complain email at 2am. Luckily the hotel managed to redeem itself at breakfast, presenting us with a “proper” cake with the appropriate trimmings. Thus, despite this ought to have been a five star rating, a point had to be taken for these glitches. Hope that won’t be the case in our next stay.
paolo (9/5): - Bellissimo hotel centralissimo Palestra non eccezionale, acqua piscina freddina
Michael (10/5): Een absoluut perfect, luxueus en onvergetelijk verblijf in alle opzichten. - Alles was werkelijk fantastisch: de uitzonderlijke service, het uiterst vriendelijke en professionele personeel, de prachtige kamer, het adembenemende uitzicht, de perfecte locatie en de ongeëvenaarde luxe tot in elk detail. Een absolute topervaring van begin tot eind. Helemaal niets – alles was perfect verzorgd en overtrof al onze verwachtingen.
Shaikh Rashid (10/5): - everything nothing
Sharon (10/5): -
Sharon (10/5): -
Luis (7/5): Good but...... - Good Location and good bkfast. Hmmmmm Need some improvement at rooms.
Igor (10/5): -
Oleg (10/5): -
Chi Hua (10/5): - 電梯總是很快可搭乘到無論是環境或服務一切都很順心
Raphael (8/5): - The check in process The pricing of the spa, transportation,
Quynh (9/5): -
Raulrolo02 (9/5): Great place - All the hotel is a pleasure for the sight. Staff is great and the quality on the service is as expected. The restaurant on the 13th floor has great food and a stunning sight. Room was comfortable and fulled of details to make your stay as pleasant as possible I was expecting a better view from the window in this hotel.
Goh (10/5): - Pillow can be better
AlSulaiti (10/5): -
patrizia (10/5): Il the Peninsula è sempre una garanzia - Hotel elegante e di classe nel cuore del Bund. Dalla terrazza panoramica sul tetto la vista a 360 gradi è spettacolare La posizione della sala colazioni all’ingresso dell’hotel
Sadi (10/5): Amazing - Favourite hotel in world traveled a lot and it’s excellent staff and facilities Liked everything!
Tiziana (10/5): -
Raphael (8/5): - I was mostly impressed with the check in. It was done in the room. The breakfast service of combining a la cart and buffet. Price of hotel car was little heavy.
virginia (8/5): Luxury but not enough soul - The driveway and large room and bath. Good coffee in room Too crowded at the lobby due the the restaurant being positioned there
Tamas (10/5): -
Guest (9/5): -
Jennifer (10/5): Amazing- would come back to stay again - Fabulous in every way- great rooms, comfortable, lovely little touches, friendly staff and good service The toilet doesn’t always flush well
Jan (9/5): -
Aleksei (10/5): -
Aleksei (10/5): -
MIGUEL (10/5): -
Alexey (10/5): - Завтрак,обслуживание номеров,консьерж-всё на высшем уровне.
NYC-TRAV-FAM (8/5): Stunning hotel, great location, spotty service - Firstly, I do not regret booking this hotel though I had hesitations after reading the many mixed reviews here. Our rooms were beautiful, incredible impeccable design details, so thoughtful, with very comfy beds. I didn’t have the highest expectations and really that encapsulates the rest of our experience outside of the rooms themselves. It took over 40mins for our luggage to come up to our room after we arrived- I would have to carried it myself but the bellhops grabbed it from the cab as soon as we pulled up. We had requested a rollaway bed and when I asked for it there was some back and forth where we were told there wasn’t one and then there was one and then wasn’t and was- with one of our rooms booked for 3 people- how else was that going to work?!?! Breakfast was great and we were not bothered that it was in the lobby- BUT we were led to a large table and when we got there it wasn’t set up, so had to stand awkwardly amongst diners waiting for it to be set up- a basic service error that really isn’t acceptable at a 5-star hotel. The kids coloring placemat is a kids menu but no one pointed that out and we didn’t realize until our last breakfast. One night the staff came to turn down the room and I said to please come back in 10minutes. We left and went out for dinner and came back hours later and they had only just come to do the room…! I asked the concierge about the courtesy cars and wanted to know how they worked and felt like the response was very patronizing when he responded that it might be easier for me to set up WeChat and order a Didi car- like I have my apps set up and know how to order a car- I was enquiring about the courtesy cars and wanted to know how those worked but he was extremely unhelpful and I felt like he was gaslighting me. A simple polite explanation of the process was all I needed. So my conclusion is that the hotel is stunning but service is spotty. 5 stars for the hotel but 3.5 for service. As others have said- the pool does not feel heated at all but it’s gorgeous. The narrow footpaths in front of the hotel are bonkers busy at night with tourists… luckily the hotel is set back but you still have to navigate that coming back. There was one great staff member that recommended an awesome dinner restaurant to us- across the road and left of the hotel entrance driveway - at number 27 (up a few steps from the street and the doorway is left through a plastic curtain) we had our fave meal there of amazing noodles with crabroe/shrimps- highly recommend!!
Vladislav (10/5): -
lee (9/5): - 위치 좋았고 서비스 차분하고 좋았습니다. 조용하고 방도 넓고 전반적으로 다 만족스러웠어요. 직원들과 영어로 소통도 잘 되었고 상하이에 있는 동안 편안했습니다.
Podkorytov (10/5): - это один из лучших отелей в мире из городских 5 звездочных отелей! комфорт номеров, тишина, продуманность удивляет! этот отель может быть самостоятельной причиной посетить шанхай!
Goberman (6/5): -
Paul (8/5): -
Julius (10/5): - The beds were extremely comfortable
Nargiza (8/5): Атмосферный отель с прекрасным рассположерием, своим ДНК, но номерной фонд немного устарелый, очень слабый WiFi, скудные - Расположение Вид из окна Гардеробная Laundry Завтраки Меню room service очень скудное WiFi В целом кухня очень слабая
Alina (10/5): -
Julie Yuk Shun (5/5): - Location Staff not nice
Christine (10/5): -
SHINHO (10/5): -
Liliana (10/5): Perfect♥️ - Everything was great!
sowhoisgeh (10/5): Old Ferrari is still a Ferrari - I recently saw a video about the design concept of the Peninsula Shanghai, which can be summed up in two words: elegance. This was the first Peninsula I stayed at, and only after checking in did I truly understand the weight of those two words. If the Peace Hotel was the king of old Shanghai, then the Peninsula Shanghai, just two streets away, is the "trophy wife" hotel of the newer generation. It's not my favorite hotel - that award goes to SOWAKA in Kyoto, but it's among the most beloved in my book. We booked a Deluxe River-view Room. The Big Three of Lujiazui caught our eye immediately as we entered the room. The room looked a bit dated, but it was very well maintained, and I absolutely adored the use of Art Deco as its main design inspiration - it made even the traces of wear look particularly stylish, exuding a weathered yet refined charm. Like other Peninsula hotels, the room had everything: from a hygrometer to a fax machine, to various stationery items, everything a guest could possibly need, they provided. The walk-in closet was also extremely spacious and had a luggage compartment large enough to fully accommodate a 30-inch suitcase. The turndown service mat had "Goodnight" written on the side facing the bed and "Good Morning" on the other side, which was super cute. My only critique would be the hairdryer, costing around 200 RMB on Taobao, and my girlfriend burned her scalp while using it. The service was professional and efficient, but somewhat distant. It's understandable, though, as given the hotel's size, you can't expect the personalized service of a boutique hotel. I asked for an iron and an ironing board, and housekeeping delivered them within minutes, which was super impressive. If I had to nitpick, it would be that I emailed the concierge before check-in to request a late check-out using Peninsula Time, but received no reply for a week until I got in touch with Amex, who helped to put through my request to the hotel. Compared to the Peninsula Beijing, breakfast featured more à la carte options, with the buffet mainly offering pastries and fruits. Although the breakfast venues for both hotels were in the main lobby, the atmosphere here was significantly quieter and more intimate, perhaps due to fewer guests around Chinese New Year. The à la carte items were all of excellent quality. I was pleasantly surprised to find a Singaporean-style soft-boiled egg, something I hadn't had since leaving Singapore 7 years ago. The only downside was the large portions: unless you are a competitive eater, one à la carte dish is usually enough to fill you up, which isn't ideal for guests who wish to try a few items. The night before checking out, we went to Sir Elly's Bar and ordered a few cocktails and brought them back to the room, which the staff kindly helped to arrange. I can't find a better hotel in Shanghai that embodies the spririt and vibe of the city better than the Peninsula Shanghai, and for that, I will most definitely be back.
艷秋 (7/5): 輕鬆自在生活享受 - 床很舒服乾淨、化妝台很溫暖方便。網路不好使用，插座較容易鬆口不好使用
Vacationer771688 (6/5): Not the Peninsula experience we expected - This stay should have been exceptional but unfortunately it was not. Ten years ago we stayed at the Peninsula in Hong Kong and experienced what was probably the best hotel service we have ever received. Because of that, we arrived at The Peninsula Shanghai with very high expectations. We had just come from the Four Seasons in Seoul, which had been an outstanding hotel, but we genuinely believed we had saved the best until last. Sadly, that was not the case. Our concerns began almost immediately on arrival. When we stepped out of our car, the team at the door appeared unwelcoming and rather miserable. No one offered a greeting or welcome; we were simply asked if we had any bags. Our luggage was removed from the car and taken away, but as we walked towards the entrance another doorman called out to us to use a different door nearer to where he was standing. When we did so, another member of staff stopped us and asked if he could help. We explained that we had just arrived and were about to check in. At that point we were already wondering what was going on. We were dressed smart casual, quiet and polite and are a couple in our late 50s — hardly the type of guests who might normally attract such scrutiny. After only a few minutes at the hotel we were already questioning whether we had made the right choice staying there. We were keen to give the hotel every opportunity to impress and hoped this was simply an unfortunate first impression. However, during our four night stay the experience remained very inconsistent. Positives The concierge team and reception staff were excellent — professional, friendly and extremely helpful. They showed us how to use an app to order taxis and made some very good recommendations for places to visit. The housekeeping staff were also warm and courteous, always acknowledging us when we passed them in the corridors. In fact, the first person in the hotel to say “welcome” was the lady cleaning the lift buttons when we arrived, which unfortunately highlighted the contrast with the door staff. The hotel itself is beautifully maintained and spotlessly clean. Our room was comfortable, well equipped and thoughtfully designed. The food in the restaurant was also of a very high standard, although priced at a premium. We particularly enjoyed the Peninsula porcelain crockery, silver cutlery and teapots! Negatives Unfortunately, the attitude of the male door staff was consistently disappointing. They occasionally called after guests rather than approaching them properly and frequently appeared distracted by their phones. On one occasion two of them were openly giggling at a guest who had just left the hotel wearing an unusual coat, which was quite uncomfortable to witness and felt very unprofessional. It gave the impression that some members of the team had received little training or simply did not take their role seriously. At times it genuinely felt as though the experience might have been better had there been no one stationed at the door at all. The restaurant service was also inconsistent. Staff frequently seemed disorganised and unaware of what their colleagues were doing. We were asked the same questions by multiple staff members taking orders and, on one morning, part of our breakfast order appeared to have been forgotten entirely. On another evening we asked a waitress how best to eat a particular dish, as there were many small bowls and sauces but no explanation was provided. We enjoy trying new foods, so this was not an issue in itself, but when asked whether the meat should be dipped into the hot soup the waitress simply giggled rather than offering any guidance. Again, this suggested a lack of training and confidence. Conclusion Some of the staff we encountered were excellent, but the service we experienced from others — particularly the door team and elements of the restaurant staff — was far below what we would expect from the Peninsula brand. Given the reputation of the hotel group and the price we paid, the experience was disappointing. Several staff members appeared cold or indifferent and some never smiled at all. With hindsight, we would likely have chosen to stay elsewhere. This should have been a memorable and outstanding stay, but unfortunately inconsistent service meant that it fell well short of the standard we associate with the Peninsula name. Given our previous experience with the Peninsula brand, this was particularly disappointing as we know the company is capable of delivering exceptional service. We hope the management team will review the issues raised, particularly regarding staff training and professionalism at the entrance and in the restaurant, so that future guests receive the standard of hospitality the Peninsula name is known for.
Saïf-Eddine (10/5): -
Marjan-Herbert (10/5): Deserves 7 Stars or more . - The best customer service I have ever experienced. I love the bars and restaurants. The staff are extremely friendly and very professional. The service is perfect – I could go on and on. During check-in and check-out, I had the pleasure of meeting two duty managers, Mr. Austin Yu and Mr. Harris Qi. They were very helpful, very friendly, and highly professional. Thank you so much. Many thanks as well to the concierge team and the manager, and to the extraordinary housekeeping team – wow! The Spa and massage was perfect . Breakfast team excellent . Bartenders excellent . Evane, Ellaine , Angela . Thank you. Thank you for making our stay so special.
Andrew (10/5): -
艷秋 (7/5): 很放鬆心情 - 床很舒服、化妝檯更衣間很大沒有
Blanca (10/5): -
Muncharee (10/5): -
Shum (10/5): -
SHINICHI (10/5): -
Martin (9/5): Sehr empfehlenswert ! - Klaviermusik Restaurant Sir Ellys Etwas geringe Auswahl beim Frühstück !
Mingyang (10/5): -
Ghanim (10/5): -
Kirill (10/5): - Все очень понравилось
Hamad (10/5): Perfect! - Everything! Nothing everything was awesome!
mohammed (10/5): -
blanche (10/5): -
Галина (9/5): - Расположение удобное, ресторан очень хороший, Разнообразные и креативные коктейли в барах отеля. Кровати, матрасы и подушки выше всяких похвал, разнообразные завтраки. Внимательный и доброжелательный персонал. 5 ночей шли ремонтные работы по разборке декораций у центрального входа, все рестораны и бары отеля работают до 22.00. Маленьких выбор блюд для румсервиса. Плохо оборудованы зоны для курения. В номерах не открываются окна, даже для проветривания (только кондиционер)
antoniorV3997QI (10/5): Very good - very good amenities and room. Only thing that could be better though is breakfast service, most of staff did not speak english, water wasn’t served warm and coffee too strong. But excellent stay.
mohamed (10/5): -
Carmine (10/5): - La struttura è molto bella, molto stile Coloniale bellissima la vista trovo che le stanze siano molto piccole per essere in Cina quello di Hong Kong è molto più bello Vedono solo soldi, ma va bene così, lo so una cosa normale
Sulaiman (10/5): -
Ibrahim (10/5): من افضل الفنادق - كل شي حلو في الفندق اللوكيشن الاكل الخدمه الموظفين ولا شي
latifa (10/5): Fantastique - Le service, les lieux,
Abdulaziz (8/5): -
Geraldine (10/5): Excellent stay! Staff are so attentive especially when my friend broke her leg and the hotel send us to nearby hospital - Location and service None
598btl (10/5): Shanghai’s luxury treat - Most classy hotel we have come across on our recent trip to China. Added to this were the most attentive service, from front desk reception to Concierge and hospitality at Yi Long Court restaurant. The room smelt and felt clean. The bedsheets were immaculate. If you can go all out to treat yourself this is the place to be.
Frances YEE (10/5): I felt so happy staying there ! - LOVED THE ROOM, SO BIG AND COMFORTABLE! I loved it all
Mohammed (10/5): - Service so great classy hotel and great location with all services you need . Comfortable bed and deep sleep. Better to have the room by river First couple of days of November . The hotel gets busy for conference with security check during entrance . I would avoid that next time but was not big issue .
Mohammed (10/5): -
Nicola (10/5): -
Mohammed (9/5): -
PHX (10/5): The best hotel in Shanghai - I stayed for five nights in a Grand Luxe River Room. Flawless in every respect. The unobstructed view of the Pudong skyline made it difficult to leave the room, which was spacious and exceptionally comfortable. There is hardly any need to comment on the location—it could not be better. The in-room amenities, a hallmark of The Peninsula hotels, are second to none. Quite simply, the best choice in Shanghai.