Hanoi Elpis Grand Hotel

Location: 44A Hàng Tre Ly Thai To, Hoan Kiem, Ha Noi, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Room service
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Tour desk
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Guest education on local ecosystems and culture
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double or Twin Room

  Featuring free toiletries, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. This twin/double room has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Junior Suite with Balcony

  The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. This suite features soundproof walls, flat-screen TV with cable channels, city views, as well as chocolate for guests. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Slippers
  • Sofa
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Triple Room

  Offering free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. This triple room has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Triple Room with City View

  Providing free toiletries, this triple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious air-conditioned triple room provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a wardrobe as well as city views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Family Suite with Balcony

  This air-conditioned family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Hardwood or parquet floors
  • Alarm clock
  • Electric kettle
  • Mosquito net
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Bottle of water
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Robertson (9/5): Excellent choice for me as it had everything I wanted - I liked the location The size of the room The view The bed was comfy Tv was a smart tv The lift was very small
• Jackson (9/5): - Cheap and clean room. It's not a luxury hotel so do not expect that. Decent room in a good location for a good price.
• Solange (1/5): Merde - Petit dej dans l'autre hôtel Arnaque !!!! Les photos ne correspondent pas à l'hôtel on nous a mis dans l'hôtel le plus vieux, pleins de moisissures, énormément de bruit même au 6 ieme étage, très mal isolé N'y allez surtout pas Regardez les avis Google avant
• De (8/5): Chỗ nghỉ đáp ứng nhu cầu , giá cả hợp lý, Vị trí tốt . -
• Kuah (3/5): - Clean Toilet
• Heather (7/5): - Hotel was basic, clean. Staff were helpful, even helped to call when we needed help with another booking. Location is pretty decent.
• Frantisek (8/5): - Personál príjemný,hotel dobre situovaný.Izba s balkónom,len škoda že sa tu nepodávajú raňajky.
• AN (9/5): -
• Marcel (8/5): -
• Anmar (3/5): ماأنصح السعوديين والعرب بشكل عام السكن فيه الصور غير مطابقة للواقع - الموقع فقط النظافة سيئة جداً
• Harrah (8/5): It was superb! We love how near it is in every shop and etc. - Amazing and well maintained No breakfast
• Dan (7/5): Good -
• Rahul (7/5): Good -
• Valerie (7/5): Overall a comfortable stay at a reasonable price right in the heart of the city - Next to the hotel are lots of eateries, restaurants and shops. Hoan Kiem lake and Dong Xuan market are within 15 minutes' walk from the hotel. The hotel staff were all very polite and helpful. They assisted us with our SIM cards and one even helped us to reason with a taxi driver who tried to overcharge us 10 times the regular fare. The rooms are reasonably clean with all basic needs met. Except for the loud banging of room doors by the other guests and the tiny elevator, there is nothing that we dislike.
• Phung (8/5): Very good -
• Ron (6/5): Pleasant -
• Syed (9/5): Superb -
• Kim (7/5): Good - Clean, comfortable room. Soundproof room was good. On busy street, balcony nothing special. Staff not overly welcoming or helpful. Good for overnight stay.
• Mark (9/5): Superb -
• Teresa (7/5): Good -
• Charlotte (1/5): WiFi doesn’t work, hot water doesn’t last long, room has no natural light and cleaner moves/throws belongings away - Good location, walking distance to everything Would not recommend staying here. I booked the Double room and the photos are very deceiving as the room I ended up in the window (which looks surprisingly bright in images) was actually covered with an opaque film and the room was very dark without the lights on. It felt quite prison like waking up and not being able to see the sun. The WiFi also does not work at all! And the cleaner came into our room without the sign on the door, moved our belongings into drawers which were not being used and also threw away some plastic bags we had on the floor next to our wet trainers (which we were using to keep our trainers in whilst travelling to keep our other belongings dry from them). The receptionist did provide me with other plastic bags when I went down and explained the situation but it was still an inconvenience and our things should not have been thrown away. In addition the hot water for the shower does not last long and meant that only one person could have a hot shower if needing to shower at the same time before going out.
• Bravo (9/5): Superb -
• Kamran (8/5): Very good -
• Lina (8/5): Very good -
• Jun (6/5): Pleasant -
• Farahanie (9/5): Superb -
• Joan (7/5): Good - Location was great and staff are nice. Had an elevator that can fit exactly 2 people without luggage Pillows were hard. Towels had stains on some days. toilet had a smell
• Stavroula (6/5): You get what you pay for, very helpful staff - Nice location in the city center, the staff was amazing, the air conditioning was perfect, value for money Some rooms needs renovations, it can be cleaner
• Daniel (5/5): Passable -
• Cheryl (9/5): Great stay - Location was great Wonderful to have a lift even tho we were on the first floor. Good size room, large shower. Some people might find it inconvenient turning on a water heater switch 5 mins before a shower but it didn't bother us.
• Quoc (10/5): Exceptional -
• Debra (8/5): very enjoyable and close to everything - location was good small lift
• Aiza (8/5): Very good -
• Eoghan (8/5): Ideal for Hanoi - Spacious room. Good shower and facilities. Location was nice for restaurants. Lift is quite cramped if you’re at the top floor with bags but this can’t be changed.
• Gabriela (9/5): Superb -
• Formoso (8/5): Overalll it met my expectations and recommended. - Very friendly staff, room is ok. The front of the hotel is very traffic.
• Kristina (7/5): nice stay, nice staff - nice, clean, cozy place it’s smaller than it looks on pictures
• Nikola (8/5): Very good - Soft matrasses Clean bathroom, hot water Spatious room Location in the center and close to the main airport bus stop Staff- late check in and leaving our baggage till our evening flight was no problem The room was soundproofed, but from 8am we could still here buzzing street and cleaning lady
• Cowley (9/5): Great value / location, clean and - Clean, great location Hard bed
• Wana (10/5): Exceptional -
• Dibyajyoti (10/5): Exceptional -
• Benjamin (7/5): Decent and acceptable for its price point - Location was near to our bus drop-off point and close to all famous attractions and points of interest. The floor and items in the room are a little dusty, though it might just be our room. But things are working, just that they are dusty.
• Dung (8/5): Good Location & Nice room - Location is closed to walking road and Hoan Kiem Lake. My room with balcony is spacious and clean. However the Blanket is too thin because they just set up the cover of blanket. Upon arrival, there was no welcome drink. The elevator is small and enough space for 2 people only but it is a house style of Ha Noi old town. No Problem. Luckily we got the room for earlier check in. Many thanks. - Change Blanket
• William (7/5): Good -
• Leisa (10/5): Nice comfortable beds and large room - Comfortable beds and big rooms. About 10 mins walk to the lake. Lift was tiny, but did the job.
• Samuel (9/5): Great place for a few nights in Hanoi! - Great property - great value! Friendly staff at reception Nothing
• Sima (10/5): Exceptional -
• Anonymous (9/5): Superb -
• Esther (7/5): Good - reception staff and the lady behind the chats were super friendly and helpful!! the sheets were clean and the room smells like the pho broth in the morning.
• Cassandra (1/5): Room wasn't as described in the photos - The hotel was centrally located and quiet as there was only 2 rooms per floor. The hotel tried to cancel my booking so that they could sell it higher price. Booking intermediated an Hanoi Elpis Grand Hotel only jerked the price up from 13€ to 24€. We agreed as we had reserved the junior suite that looked amazing in the pictures. I wish we would have cancelled as the room we were assigned was nothing like in the photos and the receptionist couldn't change us to another room. The elevator is too small for 2 persons and 2 pieces of luggage. They don't serve breakfast and there's no bellboy.
• Vicki (10/5): staff highly professional. all staff went above and beyond - everything about Elpis was 100% perfect.
• Ringo (8/5): Very good - Very good budget option in Hanoi. Good location near everything interesting. Personel is super friendly, though not all speak english. The girl working in the day speaks perfect english. You can book tours and transfer here. All in all it's a great budget option; all that matters is there :-) Breakfast pictures are no longer valid (no breakfast), but plenty of options nearby (recommended: The Banh My around the corner to the right). Small elevator, but it works. The hotel could use some tlc (especially the ventilation is not working in the bathroom, hense the moisture comments from others). Shower: give it a little time to warm up.
• Alifa (9/5): Amazing facilities and staff - Great location, amazing hot shower and fast wifi. Staff is very helpful and there’s always someone there to help. They did a good job with soundproofing, so you don’t really hear the bustles even though it’s in the middle of Old Quarter. The lift and stairs are a bit scary… it’s probably not the best place for kids.
• Jane (9/5): Great hotel and supportive staff - The room is clean. All the staff are very friendly and supportive whenever we asked for support. This is a great place to stay since it's within the Old Quarter. Very convenient to check out plenty of food store nearby. The moist in the room, i guess, but not really affect much
• Hanoch (10/5): Exceptional -
• Jina (9/5): Superb - Location is great for exploring Old town and it is 2 min away from bus stop 86 from the airport. Our room was huge and it had a balcony overlooking the street but still functional. Fridge, coffee/tea and welcome bottle of water. Big TV. Spacious bathroom. There is a lift and the staff is polite. The girl at the reception speaks good English. Perhaps the towels could be better and a shade whiter.
• Ladiezkathy (5/5): Passable - Nice Location. There is a very nice breakfast called Bun Cuan beside the hotel building. You can walk from hotel to many check point in Hanoi; Hoàn Kiếm Lake, Thăng Long Water Puppet Theater, St. Joseph Cathedral, Hanoi Old Quarter, Hanoi Street Train etc. Even night market on weekend is everywhere. The building is not soudproof. I can heard someone talking or walking pass the room. The building is quite old. So it.s not clean.
• Tony (9/5): Superb -
• Natso001 (10/5): Exceptional - Nice rooms, friendly staff. Great stay!
• Madhan (10/5): Exceptional - location was great.
• Pimravee (9/5): Great place to stay ☺️ - Large room, helpful stuff, everything is clean. Great location Close to Sapa Express drop-off/pick-up point
• Canan (7/5): Good -
• Lydia (8/5): Very good -
• Tan (10/5): Exceptional -
• Tina (10/5): Would definitely stay again and recommend other travellers - Rooms are big and there's a lot of space for luggage etc. Toilet is well divided between wc and shower and clean. There's even a balcony! Location is very good and not so noisy like some other hotels around the old quarter. Can pay by credit card without extra charges. Really nothing
• Thao (9/5): Superb - Room was ok. Staff friendly and location was good.
• Wei (10/5): Exceptional -
• Udomkiat (8/5): Very good -
• Nicholas (10/5): Convenient and excellent value for money - It’s my second time staying here. Perfect for taking the bus to the airport. Situated in the old quarters but away from the chaos. The air con unit is a bit old. Would be best if the safety box is physically mounted to the wall or wardrobe. Right now, it is just placed inside the wardrobe.
• Rebecca (10/5): Great value for money & Tyra is the best! - Size of the room w/ balcony is GREAT value for money. The double windows prevented any noise from getting in from the noisy streets below. Bed is SUPER comfortable with good pillows. Tyra at reception is a super star! Impeccable English and no problem or question was too big or small. She always greeted and helped us with a smile and upbeat attitude! It's a small hotel and the room was a tad bit dirty on arrival. Spent 1 night in adjacent room on 3rd floor... If you can, spend a little more and go for the bigger room w/ balcony. It's well-worth it, especially if staying more than a few days.
• Yuet (8/5): Very good -
• Meng (9/5): Superb -
• Uniqwd (7/5): Good - Good location, many place for food around. Close to the lake. You can take bus 86 to airport with just a few steps right from the hotel. Nice staff (the lady) helped me a lot with info. The bed was too soft for me. And there were dust/sand on my bed under the blanket, seem like the bedsheet has not been replace before my check in.
• Thi (9/5): Superb -
• Jacqueline (9/5): Superb -
• Goldman (8/5): Very good - nice hotel! close to center. nice stuff and money worth value (not expensive and answers all demands) reallllyyy small elevator
• Hsuanpei (9/5): Superb -
• Thy (10/5): Very good, will stay again! - All is good, very nice staff, good location and value. The elevator is quite small but better than some hotels do not have an elevator.
• Leong (10/5): A perfect stay for leisure or business. - The staff is really helpful in particular Tyra & Mike which we interface with. They go all the way to help us in doing bookings for the VIP bus to Ninh Binh. Besides, the room is very clean, water pressure is good even though we are staying on high floor. WiFi is fast and efficient. location is very convenient and within walking distance to restaurants, lake, etc. Definitely will stay in the same hotel in our next visit to Hanoi. practically nothing to complained about.
• Thi (9/5): Superb - big bed, clean internet does not work

Photos