Shining Central Hotel & Spa
Location: 20 Lo Su Street , Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Shining Central Hotel & Spa in Hanoi offers 4-star air-conditioned rooms with modern amenities including a fitness center, free WiFi, and a terrace. Each room is equipped with a flat-screen TV, private bathroom, and safety deposit box. Some rooms even feature balconies and city views, providing guests with a comfortable and enjoyable stay.
Delightful Dining Options
Guests can start their day with a delicious breakfast buffet offering continental and Asian choices. The hotel also has a bar where visitors can unwind and enjoy a refreshing drink after a day of exploring the city.
Convenient Services and Nearby Attractions
With services like room service, a 24-hour front desk, and currency exchange, guests' needs are well taken care of. The hotel's proximity to popular attractions like the Thang Long Water Puppet Theater and Hoan Kiem Lake makes it an ideal choice for travelers looking to explore Hanoi.
Book your stay at Shining Central Hotel & Spa for a memorable and relaxing experience in Hanoi.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Grocery deliveries
- Kid meals
- Public transport tickets
- Fruits
- Spa/wellness center services
- Steam room
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Key access
- Food delivered to guest room
- CCTV outside property
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Cooking class
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Health or beauty spa nearby
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Double or Twin Room
Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Deluxe Double or Twin Room
Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker, as well as a flat-screen TV with cable channels.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Executive Room
Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The twin/double room offers air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Connecting Room
Featuring free toiletries and bathrobes, this quadruple room includes a private bathroom with a shower, a bidet and a hairdryer. The spacious quadruple room features air conditioning, soundproof walls, a mini-bar, a tea and coffee maker and a flat-screen TV with cable channels.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Additional bathroom
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Family Room with Balcony
This air-conditioned family room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit offers 2 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Junior Suite with Balcony
The air-conditioned suite has 1 bedroom and 1 bathroom with a shower and a bidet. This suite features soundproof walls, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Queen Suite
The hot tub is the standout feature of this suite. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. This suite features soundproof walls, flat-screen TV with cable channels, city views, as well as wine/champagne for guests. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
King Suite
This suite's standout feature is the hot tub. The air-conditioned suite has 1 bedroom and 1 bathroom with a bath and a shower. Boasting a terrace with city views, this suite also offers soundproof walls and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
-
Double or Twin Room with Balcony
Offering free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a bidet and a hairdryer. The air-conditioned twin/double room offers a flat-screen TV with cable channels, soundproof walls, a mini-bar and a tea and coffee maker.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Toilet
- Private bathroom
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Bidet
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Bottle of water
- Fruits
- Trash cans
- Cots
- Shampoo
- Body soap
- Shower cap
- Pajamas
- Socket near the bed
- Adapter
- Smoke alarm
- Fire extinguisher
- Key card access
- Free gym access
- Hand sanitiser
Guest Reviews
- Gabriel Lazaro (10/5): - I really enjoyed my stay at this hotel. Everything was comfortable and well organized, and the staff were very kind. A special thank you to Hannah for her wonderful attention, kindness, and professionalism. Highly recommended.
- Morgan (9/5): -
- Aouatif (9/5): - Nous avons passé un excellent séjour dans cet hôtel. Le personnel était extrêmement gentil, professionnel et toujours attentif à nos besoins. Un grand merci tout particulièrement à Kaycee pour son accueil chaleureux, sa gentillesse et son aide tout au long du séjour. Elle a été très agréable, souriante et toujours prête à nous aider avec beaucoup de professionnalisme.
- Searle (10/5): comfortable and beast - very good location, comfortable room and great breakfast!
- Tessie (10/5): Super séjour de deux nuits - Super emplacement Le personnel est extraordinaire et mention spécial pour Harry l’un des réceptionnistes ❤️❤️ il est au petit soin pour tout les clients de l’hôtel. N’hésitez surtout pas je recommande Rien
- Emil Dusi (10/5): Very good! - The location and facilities. Also our host Kayce was amazing.
- Henry (10/5): Wonderful - The staff were very accommodating, friendly and helpful
- Jens (10/5): - Personal, Lage, Frühstück, Sauberkeit
- Samuel (10/5): - Another great stay at the Shining Central Hotel & Spa. Fantastic buffet breakfast with a mix of local food and European continental. Rooftop bar and pool is a great place to relax with a drink. Hannah from the front desk was very helpful and gave us wonderful recommendations for Hanoi.
- Samuel (10/5): - Excellent hotel in the Old Quarter. Friendly, helpful staff who made everything comfortable for us.
- Glenn (8/5): -
- Allegra (9/5): -
- Svetlana (10/5): - Me and my sister in law had absolutely amazing time in Shining Central Hotel and Spa. This was our first trip to Vietnam and we were wowed by Hotel Team. Our stay was home away from home. The personalised experience was outstanding, Hong Tran and her Team made us feel unique and valued. Nothing was too much trouble, from excursions to specially made itineries,Hong and her Team made sure we enjoyed every minute in Vietnam. We made friends for life, all these hard working people, from bell boys to receptionist, from restaurant team to spa specialists were outstanding. We were impressed by the restaurant Team. Thum made our breakfast time super special every day. We loved our freshly made ginger tea. Thank you for making our morning special every day. Hotel located in a old quarter and most of the majour tourist attractions are in a walking distance. You will be close to the Lake, Water Puppet Theatre, French quarter. We did like everything.
- Katrina (10/5): - Staff were very helpful and friendly, location excellent for old town and a stroll around the lake
- Strahinja (10/5): A wonderful and relaxing stay — highly recommended. - The staff were very kind and helpful, and the property was clean, comfortable, and relaxing. The pool area was nice, and the stay felt peaceful and enjoyable. Nothing major. Everything was good and we had a very pleasant stay.
- Elianna (10/5): Lovely hotel, would book again - The room was comfortable and the fitness center was equipped with a large range of dumbbells and open 24/7 The pool had convenient floaters and the staff was very eager and helpful There is construction nearby
- Chris (10/5): 5 star hotel with 10 star employees - Great location in the old quarter, only a few minutes walk to the lake. Reception staff were amazing, always smiling and ready to help with suggestions on tours. Breakfast was incredible, so much fresh fruit and everything else you could want. The breakfast crew greeted you with huge smiles and friendly attitudes. Special thanks to Kaycee at reception for always checking to make sure everything was just perfect. Nothing
- Ariadne (5/5): -
- Sarah (10/5): Definitely recommend this hotel. Great service. Friendly and efficient staff. Breakfast was great. - Check in was excellent with Hannah explaining everything and giving us recommendations for what to see and do and where to eat Nothing. It was all excellent. Very friendly staff
- Massimiliano (7/5): Cinque stelle forse un po troppo. Quattro vanno più che bene - Accoglienza, posizione e colazione Dimensioni della stanza Aria condizionata dritta in faccia
- Tobias (10/5): - Super friendly staff
- Charlie (10/5): -
- Ian (10/5): - Central location, affordable . Fantastic staff great food and drink No complaints here
- Pfeil (10/5): Welcoming staff, especially Kaycee who checked us in and looked after us during our stay. Felt like home away from home, - The property itself was clean and well organised with everything needed for a comfortable stay. The staff were lovely and helpful. Had an overall positive stay and would stay here again! Everything was great
- Jing (10/5): Lovely experience at the hotel - We had an absolutely wonderful stay at our hotel in Hanoi. A special thank you to Hannah at the front desk，she was incredibly attentive, giving us helpful tips on places to visit in Hanoi and even sending messages about nearby dining options. This morning, another gentleman at the front desk kindly helped us arrange a car to the airport. We are truly grateful for this experience and hope to stay at this hotel again on our next visit to Vietnam. We also look forward to seeing Hannah again. N/A
- Yarin (10/5): -
- Angela (10/5): - A simpatia e eficiência dos empregados. Foram excepcionais, em particular de salientar toda a ajuda da Jen desde o momento em que nos recebeu até mesmo depois de termos deixado o hotel.
- Samuel (10/5): Great location, good breakfast, amazing staff. - This hotel is grand. Kaycee was especially helpful when we left our passport at the hotel ahead of a flight, meaning we didn't miss our plane (helping us get it to the airport). The food at breakfast has a good selection and the rooms were very clean. Location is great next to the lake. I would recommend. N/a
- Kevin (10/5): Super schöner Ausgangspunkt um Hanoi zu erkunden. - Super leckeres Essen, total freundliches Personal und eine super Lage, ganz nah am Hoan Kiem See
- LOIC JIN KIL (10/5): Un emplacement idéal dans le Old quarter - Localisation parfaite Personnel très aimable Rien
- Jason (10/5): Will stay again - Great location & clean facilities. Staff were excellent, especially our host Kaycee.
- Ruby (10/5): - Great location and staff are very friendly. Very nice rooms. Kevin in the sky bar was great. We experienced some noise next door from building work, but manager Harry was very helpful in moving us to another room and gave us a free massage and drinks to apologise.
- Sahaba (10/5): Very attentive and good service - I really liked how welcoming everyone was. Hannah was really attentive and helped me with the spa booking. Breakfast was great but was small. Maybe more options.
- Leandro (9/5): -
- Damian (10/5): A shining central gem of a hotel in Hanoi that truly lives up to it's name - We loved this hotel so much that we are going to stay there again in June on our way home to Sydney. All the staff were so friendly and wonderful, especially Harry (who said his surname was Potter but I'm skeptical about that :-D). Food was great. Location was absolutely perfect. Our room was fine but just a bit small for us so we have booked a bigger one for our next stay which should fix that.
- julie (10/5): -
- Tanguy Sang (10/5): -
- Sonya (10/5): Great Stay - Wonderful staff and great location
- Chienming (10/5): -
- Chienming (10/5): -
- SOPHIE (10/5): - Le personnel est très agréable, avenant et souriant. Malgré un incident indépendant de leur volonté (travaux imprévus des voisins). Ils ont été réactifs à nous proposer des solutions adaptées. Le personnel est très professionnel et à l'écoute. L'emplacement est parfait.
- ChingWen (10/5): - The staff are friendly Na
- Chris (10/5): Friendly Stay - Location, staff, food and cleanliness were all outstanding. Nothing
- Dan (10/5): Would definitely recommend people to stay here if they have the chance. - I really enjoyed the breakfast, staff were super friendly and accommodating. The place of our hotel was pretty much perfect for walking distant for everything in the old quarter. And the pool upstairs was great to relax in Kevin and Anna at the rooftop bar were amazing. That I couldn’t stay longer.
- Michael (10/5): -
- Maximilian (10/5): Perfektes Hotel - Hannah hat uns gleich SPA Termine vereinbart und hat uns herzlich willkommen geheißen. Hannah teilte uns auch gleich mit was wir uns anschauen können. Sie ist eine sehr gute Mitarbeiterin. Das Essen war sehr lecker. Der Pool war sehr schön und sehr sauber. Nichts
- Francisco Alfredo (9/5): Great - Really well located, near all down town attractions. All the staff were very nice. The breakfast was limited in options and the pool smaller than it look in the picture, the pool is not heated.
- Sonya (10/5): - Very friendly staff
- Stevie Cohen (9/5): Excellent location and friendly staff. A perfect base for a Hanoi trip - The staff were excellent and helpful, the rooms clean and the breakfast was good. Nothing to dislike
- Cathy (10/5): - Our stay here exceeded all expectations from the comfortable bed, the amazing food in the restaurant all led by the incredible Anna , the roof too pool with amazing views that can be enjoyed drinking cocktails and having a chat with Kevin the cocktail king , who after our stay has added an signature espresso martini to his resume. As good as the location and facilities are it’s the staff that makes this place a stand out .We left to go to Sapa for 3 nights before coming back and I left a problem I had with a train ticket I had booked from Australia with Hong,Thats had nothing to do with this hotel but she made so many phone calls and sent emails to Vexere until we had tickets emailed directly to us ,words cant describe how incredible Hong who runs main reception was I could never have done what she did for us with absolutely no benefit to her or the hotel , Thankyou so much Shining Central hotel, we will recommend this hotel to everyone. Absolutely nothing
- Ivar (10/5): - The service is excellent. The staff is very kind and helpful. The hotel feels like a peaceful escape from the always noisy city. In the rooms, you may hear some sounds from the hallway.
- Molly (10/5): -
- Darren (10/5): - Nice hotel, great location. Hannah arranged our airport transfer easily, very nice hotel 🏨
- Riley (10/5): The best stay ever! - Staff was amazing and so friendly. Room was great and was cleaned to a high standard daily. Breakfast was elite. Absolutely nothing
- Daniel (10/5): Everything - Everything /
- Juliette (10/5): Hôtel confortable et agréable avec rooftop et piscine dans le centre de Hanoï - La localisation dans le centre ville et proche du lac, le rooftop avec piscine, la gentillesse et professionnalisme du personnel ainsi que la spéciale attention qu’ils ont eu pour nous pour notre lune de miel (décoration de la chambre + gâteau préparé spécialement a notre attention).
- Campbell (10/5): Great stay - amazing staff - The staff were so so lovely and helped us out the whole time! Our flight was cancelled and re-booked so we were arriving in the early morning but the staff made it a breeze to adjust pick up times and check in. They were also so lovely in storing our bag for us when we did an overnight stay to Ha Long Bay. Breakfast was delicious, rooms perfect for us. Would love to stay again Nothing
- Yuung (10/5): Hyper satisfait - Un super cadeau pour mon anniversaire
- Katharina (10/5): -
- Danny (10/5): - Loved the hotel. Very close to everything in the old quarter, and the staff are very friendly and helpful. Highly recommended ! 😎
- HAGIT (10/5): - Perfect location! The stuff was very kind and helpful. Super recommended
- Laure (10/5): - La localisation, l'hôtel est beau et moderne et très propre. Le staff est adorable ! On a changé d'hôtel tard et ils nous ont surclassé en dernière minute ! Merci beaucoup
- Martin (9/5): - Ubicación
- Frosty (9/5): I will be staying here again. (in Nov actually). I would recommend this to others. - I liked the location. Right in the middle of the madness but just a 10min walk to everything but on the edge of the old quarter so not as noisy or frantic right outside your door. The room was superb. Seriously the Junior suite with a balcony will not disappoint. Would have appreciated Netflix working. TV could be bigger. This is really minor. Toilet in same room as bathroom. I prefer them separated.
- Caroline (10/5): Très bel hôtel et accueil impeccable - Personnel très attentionné, petit déjeuner excellent, belle chambre. Rooftop super avec très bons cocktails et restauration. Pour un 5 étoiles dommage qu’il y ait des chambres avec si petite fenêtre donnant sur un espace clos, il ne faut pas être claustrophobe.
- Michelle (10/5): Top Hotel, für einen Aufenthalt in der Altstadt - Das besonders freundliche Personal etwas kleine Zimmer
- joanne (10/5): We had a wonderful stay- the staff especially were very helpful and super friendly!! - Close to lake and shopping areas, the pool, very comfortable rooms
- Danny (10/5): -
- Katharina (10/5): -
- Richard (9/5): Nous avons passé 2 nuits à cet hôtel. Très bien placé près du vieux Hanoi - Très moderne et propre Rien tout était parfait
- Meredith (10/5): - I have stayed here multiple times now and the service is absolutely incredible. Thank you for another fantastic stay!
- beatrice (10/5): PARFAIT - Tout ! La gentillesse du personnel, la disponibilité, la décoration de l'hôtel, la qualité et le confort de la chambre. Le petit déjeuner varié et très frais. La localisation dans le centre ancien mais au calme, proche du lac Hoam Kiem. Tout est fait pour vous procurer un séjour inoubliable. rien
- Anja (10/5): -
- Katie (9/5): - Hannah at reception was excellent, so helpful! The whole team really made us feel welcome, room was very luxurious and comfortable
- Joe and Carmel (8/5): - Very large room, we were in room 801 and there was a nice balcony overlooking the front street, a large round bed and plenty of cupboards for clothes. Large separate bathroom with a spa bath. The elevator only goes to the 9th floor and we needed to walk up to the 10th for breakfast and the 11th for the roof top pool & bar.
- Marie (10/5): Excellent sens du service dans cet hôtel idéalement situé en plein centre ! - Emplacement idéal, Rooftop et piscine très agréables. Et par dessus tout, le sens du service de l’hôtel : toppissime. Petit bémol (dû à la structure du bâtiment) : beaucoup de chambres n’ont pas de vue et donnent sur d’autres fenêtres de l’hôtel ou sur un mur végétal (donc très peu de lumière naturelle).
- Anne (10/5): Très bon choix d'hôtel à Hanoï - Le personnel est dévoué et souriant. La literie est confortable, le PDJ est varié et l'hôtel est très bien placé (près du lac). Rien
- JEREMY (10/5): Super hôtel pour visiter Hanoi - Excellent hôtel, chambres très grandes et confortables. Personnel au top, piscine ultra cool sur le rooftop. Un super endroit pour se poser quelques jours et visiter Hanoi
- Jackie (10/5): -
- margaret (9/5): Perfect stay with friends - Harry and staff were wonderful . Location was perfect for exploring old quarter
- Somaaya (10/5): -
- François (10/5): - Everything Hannah was very Nice
- MAKI (10/5): -
- WOO YOUNG (9/5): Convenient - The location was great and the staff were all very lovely and polite Room size and spa facilities. They demand tips even though the quality of massage was not great. Breakfast was also bland
- Senay (10/5): Wir hatten das standart superior zimmer alles war super bett war sehr bequem - Sehr freundliches junges und zuvorkommendes Team Nichts auszusetzen
- Connie Cris (10/5): -
- Morpheus1988 (9/5): -
- Jackie (10/5): -
- Connie Cris (10/5): -
- Tom (8/5): Great location, very friendly staff, good value; I wish payment and checkout was easier; - The location was very good. The rooms were nice. The staff was very friendly. It was a great breakfast and the rooftop bar was great . I have 2 issues with the hotel: 1) for a 5 star hotel, they were pretty insistent from check in that we should pay in cash. Paying in cash for 2 rooms for 2 nights - it isn't easy to pull out cash from ATMs. It incurs fees that offset what I would pay in credit card anyway. I tried to explain this at check in that I will likely pay credit card at checkout. then i got a message later saying if I paid cash they would give me a 3% discount. but if I paid credit card it would be 5% fee (which is typical in vietnam ) I just didn't understand the 8% swing on paying cash vs credit card. they disagreed it was an 8% difference on checkout - I wasn't disagreeing with the fee but their math wasn't mathing out with me. I.e. a $100 room would be $97 if paying with cash or $105 if paying by credit card. anyway they waived the fee - which I wasn't trying to get out of but itw as nice of them to do that. My other issue was that on the 2nd day I was there a strong bad smell came from the room . it got worse at night. so I had to crack the windows open and the door to the patio . It still smelled in the morning. I think it came from the shower or sink drains. I told them on checkout and they messaged me that there was no smell later. I mean my daughters down the hall smelled it in the hallway and in my room I wasn't making it up. I'm still wondering what caused it. it wasn't there when I checked in .
- April (7/5): -
- MANUEL (10/5): -
- Michelle (8/5): Good - Good location and clean and spacious room Breakfast was a little sparse
- Huong (9/5): - Location and staff
- Connie Cris (10/5): Worth it! Highly recommended. - We ended up booking this hotel three times during our stay in Northern Vietnam, and that alone says a lot. We travel frequently and have stayed in larger, more luxurious hotels, but the experience here was truly exceptional. From the moment we arrived at the airport, everything was seamless. Special thanks to Ms. Hong for her assistance with organizing our tour, and to Kaycee at reception, along with the entire team, for consistently ensuring our comfort throughout our stay. The service is outstanding at every level, from the warm welcome at the entrance to the attention to detail in the rooms. The staff across all areas, including breakfast, the bar, and the spa, were attentive, professional, and genuinely caring. The hotel made our stay effortless and comfortable. It offers excellent value for money, and the breakfast, while not overwhelming in variety, focuses on quality, and it shows. Highly recommended. The team truly goes the extra mile to make your stay memorable. None
- Steven (10/5): Fantastisch - Locatie was perfect, personeel was fantastisch en heel attent. En de kamer was ook goed! Niks!
- Stephen (10/5): A fantastic hotel made special by Hannah - The staff are amazing. In particular, Hannah helped us so much. She is an asset to the team. Everyone was great. Nothing
- April (8/5): - Staff & location Property a little tired in places. Very clever photography.
- olivier (10/5): - Personnel très professionnel. Bon emplacement près du lac. Petit déjeuner parfait. Chambre confortable et aucun bruit.
- Dr.shamoon (9/5): Lage ist unübertreffbar - Top Lage, vieles zu Fuss erreichbar
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