Esperanza Hotel
Location: No.83, Jalan Bukit Bintang, Kuala Lumpur, 55100, Kuala Lumpur, MY
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Convenient Amenities: Enjoy the complimentary wireless internet access and tour/ticket assistance available at the Esperanza Hotel. Stay connected and make the most of your stay.
24-Hour Business Center: Need to catch up on work while traveling? Take advantage of the hotel's 24-hour business center for your convenience.
Centrally Located: With a stay at Esperanza Hotel, you'll be just a short walk away from popular attractions such as Jalan Alor and Pavilion Kuala Lumpur, making it the perfect base for exploring the city.
Book your stay now at Esperanza Hotel for a memorable and convenient experience in the heart of Kuala Lumpur!
Important Information
- No pets and no service animals are allowed at this property.
Policies
Check-in: 12:00 AM - anytime
Check-out: 12:00 PM
Instructions: Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Free WiFi
- 24-hour front desk
- Luggage storage
- Elevator
- Multilingual staff
- Free newspapers in lobby
- Smoke-free property
- Tours/ticket assistance
- 24-hour business center
- Computer station
Rooms Available
-
Basic Single Room, 1 Twin Bed
1 Twin Bed
22-sq-foot room with city views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Max Occupancy: 1 (1 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Room and bed type depend on availability check-in
- Smoking and Non-Smoking
-
Deluxe Double Room
1 Queen Bed
108 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Smoking and Non-Smoking
-
Family Quadruple Room
2 Queen Beds
118 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 5 (4 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Smoking and Non-Smoking
-
Family Triple Room
1 Queen Bed and 1 Twin Bed
111 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 4 (3 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Smoking and Non-Smoking
-
Standard Twin Room
2 Twin Beds
88 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Smoking and Non-Smoking
-
Standard Double Room
1 Queen Bed
108 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels
Food & Drink - Room service
Bathroom - Private bathroom, shower, towels, and a hair dryer (on request)
Practical - Safe and phone
Comfort - Air conditioning and daily housekeeping
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Private bathroom
- Satellite channels
- Daily housekeeping
- Room service
- HDTV
- Free WiFi
- Smoking and Non-Smoking
Guest Reviews
- Verified traveler (2/5): かなり汚いです - 入り口がわかりにくい。（まあこれはこの近辺のホテルに共通するもの） 階段を上ったら、ちょっとにおう 部屋に入ったら、床がベタベタ。部屋でWi-Fiは入らない。エアコンからもにおいがする。 ロビーのソファーは破れ掛けでぼろぼろ かなり悪いホテルです。おすすめはしません。
- Nobuyuki (4/5): ロケーション以外は悪いホテル - チェックイン時、予約がが入っていないと言われ、アイパッドで予約画面を見せたところ 英語版を見せろと言われました。やっとチェックイン出来て部屋に入ってトイレを使ったところ 水が止まらなくなりました。再びフロントに行きへｙ水回りの修理を依頼したところ、 直らないので部屋を変えてもらうことになりました。この時20リンギットを要求されました。 翌日朝食をとろうとしたところ有料だというので、チェックアウトしてしまいました。 ここはお勧めできません。
- Esmaeil (2/5): - The only thing about this place is the location. That’s all. The Rest is we’re Bad . There are . Cockroach on all over the please . It’s not clin at all. The only on good gays there heis men is Kamal
- Mohd Syaiful Adzwan (2/5): - Bilik hotel terlalu sempit..tempah bilik beserta sarapan,tetapi tiada sarapan disediakan
- Yu (4/5): Damp and smelly room - The hotel is located next to the central shopping area of KL, and I never felt inconvenient staying there. If access to the central area is the top priority, at least it will never let you down. So the problem lies in the room condition. Once I got into the hotel, I was welcomed with the smell typical of damp and badly maintained house. Sad to say that It was the same in my room. (Although it might be the problem of entire hotel, and maybe the building itself, as most of the buildings in the block looked pretty old.) Many of the facilities in the room, including air conditioner and hot shower, were not working. It was not the worst hotel that I have stayed so far, but I couldn't help thinking that I got what I paid for.
- Ken (2/5): Hotel is location shopping and food place - Hotel is very old and no upgrade. My room is smell dirty floor and not hot shower unpleasant clean not upgrade. Lousy....
- bobo (4/5): ゆっくりできない - 値段安いので寝るだけと思って利用してみました。部屋入った瞬間カビ臭い(;~∧~;)。エクスペディアで掲載されてる写真と随分違う室内。ベッドのスプリングがボコボコ。お湯出ない。排水詰まってる。等など他のレビューでも記載されてるままでした。 それでも値段安いので想定の範囲内でした。ですが朝８時頃からのリフォーム工事の音には耐えられませんでした。昼まで寝たかったのに、、、。
- Anni (2/5): Homeinen rottaluola - Huone pieni ja pahanhajuinen, seinissä hometta ja lemmikkinä pieni iloinen rotta. Sen kanssa oli kiva leikkiä piilosta, ja hän päätti piilotella kylpyhuoneessa. Rotta aiheutti ripulin, mutta pönttö oli ergonominen ja tähän toimeen täysin sopiva. Bangladeshilainen yöllinen häirikkö kävi koputtelemassa ovelle, kun olin alasti suihkussa, joten adrenaliinia ja vaaratilanteita tarjolla seikkailunhaluisille reissaajille. Älä osta ruokaa, sillä pienet vekkulit termiitit mutustelevat ne puolestasi. Ilmastointi toimii, mutta rutisee kuin omat polvet krapulassa, joten tämä saattaa hieman häiritä kauneusuniasi. Seinät hostellissa muistuttavat pahvia, joten tiedät, mitä naapurissasi tapahtuu.
- Verified traveler (2/5): Tiny. Noisy. Dirty. - Awful room. Dirty bathroom. No toilet roll. Tiny. Noisy. Shocking. Accosted in hallway by homosexuals. Guests in hallway with loud video phone conversations & music. Asked for massage in and out of hotel. Damp smell everywhere. Dodgy guests. Dodgy staff. Wore flip flops in shower it was so unclean. Hole in wall spurted dirt when I operated the 'old' shower by mistake. Pitch black box. No window. Freezing aircon, either full on or off. Bed bugs. Disaster.
- jacky (4/5): Location - Hotel is located on good location. But the quality is not worth th e price. The room is not well maintained.
- Peter S (4/5): Terrible Hotel - The hotel is FILTHY. The rooms are extremely small. I have to open my bag on the bed. The bed was old. The sink drains onto the bathroom floor, then into the drain-hole. There was hair and stuff from the previous occupant. There is no room service at all. One night the single bulb in the room went out at 9 PM. The receptionist told me nothing can be done until the next morning. I had to grope in the dark all night. The budget hotels in Chungking Mansion in Hong Kong are much better AND cheaper considering that's in Tsim Sha Tsui in Hong Kong.
- Franklin (2/5): - Paid for 3 nights without staying the room at all. Fee was non-refundable? The room was not clean and the smell of cigars. are all over the room, especially in the bed. Unforgetable experience! Sorry.
- Verified traveler (6/5): - Secara keseluruhannya baik...Cuma xda housekeeping kemas bilik setiap hari..
- EVGENII (2/5): - Хотели мне предоставить номер без окон. И пахло в нем затхлым из-за этого. после моей претензии номер поменяли. Размеры номера оставляют желать лучшего: примерно 2,3х2,7 м. Жил там 2 суток, уборку номера не сделали, пояснили, что сам виноват, не оставил ключ от номера на ресепшине. Тараканы очень большие в номере, приходилось с ними кровать делить! Не работал вытяжной вентилятор из душа. Ремонт в душевой был сделан отвратительно, можно было бы плитку от следов клея и цемента отмыть! Больше всего поразило ( я жил в номере 201) что кондиционер за моим окном очень сильно накренен и держится на одном креплении из четырех, того и гляди, свалится на головы прохожих. Я сообщил об этом при выезде, но эмоций у персонала этот факт не вызвал. Вайфай отвратительный, ловит не во всем номере, только возле дверей. сооветственно скорость никакая! Но если выйти в коридор и встать под роутером, скорость нормальная. Шум ночного города мешал спать, так как большой зазор между половинками раздвижного окна.
- hafiz (4/5): Bad hotelier - The staff gave me room with faulty air conditioning. The hot shower wasn't working.he said that somebody would come an fix the problems but none coming till next day
- JU (6/5): 위치는초ㅣ고 - 잘란알로야시장 갈거라면 최고의 위치에요. 여자 혼자 12시까지 야시장에 있다가 숙소가도 될 정도로 2분?3분밖에 안걸려요. 파빌리온도 5분이면 갈 수 있어요. 1층에서 리셉션까지는 엘리베이터가 없는데 앞에 있는 직원들한테 부탁하면 방까지 짐 갖다주고, 다들 엄청 친절해요. 대신 방이랑 화장실이 엄청 작고 조금 더러워요. 첫날에는 조금 힘들었지만 그래도 4일동안 싼 값에 편안하게 지냈어요.
- Regula (2/5): Katastrophal, nie mehr! - Wir hatten wirklich nur niedrige Erwartungen an dieses Hotel, welche dann absolut Horror ausfielen. Bem check-in suchte das Personal etwa 30Minuten unsere Buchung, welche er dann komischerweise auf Whatsapp als screenshot fand. Anstatt ein nichtraucher Zimmer mit Fenster erhielten wir einen fensterloses Räumchen welches miefig nach Rauch roch. Zu dem teilten wir das Zimmer mit grossen Kakalaken. Im Badzimmer schimmelte es stark! Die Lage ist sehr zentral. Trotzdem würde ich dieses "Hotel" niemals weiter empfehlen. Lieber etwas mehr zahlen für ein Hotel oder wie wir als Backpacker ein sauberes Hostel bevorzugen.
- Anastasiya (2/5): Ужас,летящий на крыльях ночи! - Не советовала бы останавливаться там даже на одну ночь...было испорчено впечатление о городе в целом..В номере просто не развернуться,воняет и нечем дышать...слив у раковины не работает..когда моешь руки,вода стекает на пол,но уходит она медленно и получается,что ты стоишь в луже.
- IRFAN (2/5): suck hotel - tv rosak tidak ditukar. housekeeping pun x ada. toilet berbau. tidak bersih.
- Tim (4/5): Convenient and near to night food market - Room condition was bad. Cockroach was found in toilet and water kept dripping from tap of washing basin. The pillows were smelly.
- toshifumi (2/5): カビゴンだ～ - お湯が出ない。電気がつかない。あまりにも、かび臭すぎ。
- elliott family (4/5): Terrible hotel, good location - Location is excellent but hotel was dire. The door lock, tv, hot water service all didn't work. The room was a family room with 2 double beds but so small you could t walk around the beds and couldn't open the door when bags in the room. The linen was clean and beds comfy but rest of room and bathroom filthy. The staff were friendly and let us change rooms to one situated away from the noisy road
- kamziah (10/5): - Need window n little big space in the room
- Verified traveler (2/5): Very poor - Room was dirty with bugs, TV did not work, and bathroom was terribly maintained was leaking into the room meaning the entire room was soaking wet. I know you get what you pay for but there are much better hotels available for same price.
- Jason (4/5): Hotel is very close to bukit bintang train station - At first we had difficulty locating the hotel. The location of the hotel is close to train station most of all from shopping area and famous street food street jalan alor. If you are in a budget travel this hotel i can recommend to you. Regarding on cleanliness you cannot guarantee quality. If your purpose is just a place to take a rest its fit on your budget need. They have wifi and hot and cold water bending machine. We took the standard room with a stay for 4D3N. Next time we travel to KL will back to stay here.
- Abhijit Biswas (2/5): disgusting hotel ever I seen - super 3rd class, never go there again
- Verified traveler (10/5): Beatifulllllll stay. A very special one!! - The location of this hotel is superb.Staff is courteous... Loved every bit of the stay. nice room.
- Verified traveler (10/5): Fantastic Location and Facilities - Staff were excellent. Room exceeded expectations. Complimentary wifi, plus allowed the use of an additional room to shower several hours after checkout. Location was perfect.
- richard (10/5): location - Clean room & toilet! that's very important. location is good, walkable distance to shopping centres; lot 10 (5 minutes), pavilion (10 -15 minutes), low yat (5 minutes), Berjaya Times Square (10 -15 minutes). Room clean and confortable, friendly staff , strong wifi , I recommend everybody
- john right (10/5): Affordable - The environment is very welcoming, from the lobby to the rooms. The staff are very friendly and helpful. Sabrina golden palace hotel is a very convenient and affordable hotel located in the centre of Bukit Bintang.
- Verified traveler (10/5): “Very good” - Excellent location, close to the bars and Jalan Alor street with awesome Chinese food. Safe area, walking distance to most things.
- Verified traveler (10/5): “Nice Vacation” - The room was very comfortable, Good price. Superb value for money, excellent location, helpful staff, spacious rooms
- Verified traveler (10/5): Great hotel to stay in. - Great hotel, very clean. My family and I enjoyed staying here. Great location as well.
- Verified traveler (10/5): Had great time - The internet connectivity was great. Clean and spacious rooms. Well maintained.Great location near shops and food outlets.
- john (10/5): Location and service - Nice and clean room , beautiful lobby , helpful staff . Great location main Bukit bintang street 2 minute walk to bP plaza and lowyat. Specially I like this hotel price very affordable everybody pay easily.
- JOHN ABRAHIM (10/5): “Excellent location, good value for money” - We stayed here with family (2 kids) in December 2015. The best part of the hotel is its location. Right behind was Jalan Alor - you get fabulous street food. All kinds of restaurants, malls were within walking distance. Evening was interesting with all kinds of road side setup of karaoke, painters, and so on. We had booked family room...
- michael (10/5): Gorgeous location - Nice room , friendly staff , attractive Lobby special I like this hotel rate , this rate u can't find hotel in Bukit bintang. Surrounding many shopping mall like BP plaza, pavilion , lot 10 and time square. 24 hour famous food street Jalan alor , 3 min walk monorail train station n 24 hour taxi service. I recommended those friend who have limited budget.
- Verified traveler (2/5): Terrible experience - Room smells like no body business. Blood stains near the bed and wall, shower room is too small and poor water supply. The worst part is, just 5 mins on bed, got bitten by bed bugs all over the body.
- Zohaib (6/5): Helpfull staff :) - Cleanlines of toilet not good, No towels.. Old blanket..tv can not get chanel n not clear.
- asnah julianti (2/5): poor service and cleanliness - the room was without toilet flush and the tpilet coverred was not there! they promise on the internet they will change the sheet daily but when we checked in it was days without changing after used. a nightmare! after my husband called from home and scolded everyone only they change the room. a place i will never recommend anyone to stay!
- Verified traveler (2/5): Avoid - Sabrina Golden Palace Boutique Hotel - Very bad hotel, stinky rooms, cockroaches and bugs in rooms, water leakage from pipes, stinky rooms and bad service. Avoid this hotel even if free of cost.
- Tachikawaomocha (8/5): インパクト勝負 - 黄色い花が生えていたので鑑賞していたのですが、よく見るとキノコでした。タクシーを呼んだら雑居ビルに連れていかれ普通車に乗せられチョコレート屋とお茶屋(一袋15000円！)と皮革製品屋に連れていかれ、最終的にタクシー会社に置き去りにされました。シャワーはぬるく、すぐ水になります。いろんな虫がいます。停電もありました。深夜3時まで隣のカラオケが聴こえます。チェックアウトの時はブスッとした表情で無言。明後日の方向を向いていました。しかし、立地は最高です。周囲には怪しくて楽しい人たちがいます。TVもあります。旅にハプニングを求めている人には最高だと思います。
- Liss (2/5): - This was the worst place ever. The water didn't work most of the day and the staff wasn't very helpful. We would not recomend you to stay here!
- Qamal (10/5): 5 mins walk to Lot10 - Heart of Bukit Bintang.
- Verified traveler (2/5): Terrible - Easily the dirtiest hotel or hostel I have ever stayed in.The shower door was hanging off and looked like it had been found in a skip.The room was the cheapest they had but it was the size of the bed.Size not always being important as I only needed somewhere to sleep for a few hours and take a shower, the shower/toilet looked like it had been empty for about 5 years, Filthy
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