Dolphin Hotel
Location: 32-34 Norfolk Square, London, gb
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Convenient Location
Located just 200 metres from Paddington Tube Station, Dolphin Hotel in Norfolk Square offers easy access to transportation and nearby attractions.
Comfortable Rooms
Each room at Dolphin Hotel features a private bathroom, tea/coffee facilities, and a fridge for convenience. Please note there is no lift at the hotel.
Complimentary Breakfast and 24-Hour Beverages
Start your day with a complimentary breakfast in the bright breakfast room. Enjoy 24-hour access to hot beverages and soft drinks. Additionally, various dining options are available within walking distance.
Experience comfort and convenience at Dolphin Hotel. Book now for an unforgettable stay!
Important Information
Please note that the elevator is unavailable at the hotel.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.
Policies
Check-in: 02:00 PM - 11:30 PM
Check-out: 11:00 AM
Amenities & Facilities
- Non-smoking rooms
- Room service
- Family rooms
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Non-smoking throughout
- Shared lounge/TV area
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Food delivered to guest room
- CCTV outside property
- Face masks for guests available
- Key card access
- Television in common areas
- Front desk (limited hours)
- Free wired internet
- Internet access
- Housekeeping on request
- Reception hall
Rooms Available
-
Standard Twin Room
Offering free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room offers a tea and coffee maker, parquet floors, heating, as well as a flat-screen TV with satellite channels. The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Superior Twin Room
Featuring free toiletries, this twin room includes a private bathroom with a shower and a hairdryer. The twin room features a flat-screen TV with satellite channels, a tea and coffee maker, parquet floors, heating as well as garden views. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Standard Double Room
Offering free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room offers a flat-screen TV with satellite channels, a tea and coffee maker, parquet floors and heating. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Superior Double Room
Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The double room provides a tea and coffee maker, parquet floors, heating, a flat-screen TV with satellite channels, as well as garden views. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Triple Room
A mini fridge, en suite shower and tea and coffee facilities are featured in this room.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Single Room
A mini fridge, en suite shower and tea and coffee facilities are featured in this room.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Quadruple Room
A mini fridge, en suite shower and tea and coffee facilities are featured in this room.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Family Room (2 Adults + 3 Children)
A mini fridge, en suite shower and tea and coffee facilities are featured in this room.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
-
Economy Single Room
This smaller room features an private bathroom, mini fridge and tea/coffee making facilities.
Max Occupancy: 1 (1 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Hair dryer
- Refrigerator
- Fan
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Hardwood or parquet floors
- Electric kettle
- Linen
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Body soap
- Smoke alarm
- Key access
- Key card access
Guest Reviews
- Mykola (6/5): OK for a short stay if cheap - (1) Good location, (2) Cheap (£50/night - reasonable for this hotel) It is in a bad need of renovation
- Annemaria (9/5): -
- Pia (8/5): Helpful staff in hotel with great location - Great location and helpful staff . Good breakfast Many stairs and narrow
- Maham (8/5): Great location, good hotel but horrible customer service - Location. The staff was horrendous. My check in experience was really bad, I’m a solo female traveler and wasn’t feeling well. I asked the guy at reception if he could help me with luggage (he had given me a room on 3rd flr and no elevator) and he flat out refused and said either I had to leave my luggage there or carry it myself even when I explained to him it wasn’t physically possible for me to do so. It got really ugly and he started yelling at me until I was crying. Finally he called a porter after the torture he put me through. I’ve never in my life had such a traumatizing check in experience.
- Adela (5/5): To avoid. - The room, especially the bathroom, were clean. Staff was pleasant. This is the worst hotel we ever stayed in, old, no charm, no investment. It must have been open many many decades ago and since then, nothing changed. We stayed one night, did not feel comfortable at all. Also the tube running under the building did not help with sleep.
- Ben (9/5): - Really good location with easy access to Paddington. Perfect for weekend tourism stays. Slept well, not disrupted at all by noise from other rooms or outside. Very happy with my visit. Private bathroom was a bit compact but it was functional
- Colin Shaun (10/5): Easy and value stay, ohh and clean rooms, just dated. - Just did what it said on the tin ! Simple Paddington hotel. No lift so a few flights of stairs to traverse.
- PABLO ALEJANDRO (9/5): - Bien ubicado estación Paddington. Desayuno bien, aceptable. Ok
- Ross (3/5): For a cheap one night stay it was OK, but I wouldn't rush to go there again - It was quite cheap, and reasonably clean The room shook and vibrated with every train that went by, which didn't allow for any prolonged period of sleep. The breakfast was very poor.
- Daren (8/5): -
- patrick (4/5): - Location was great. . Hotel was very very basic ...clean but extremely basic
- Laura (8/5): Perfect location and clean! - The location was perfect! We saved a lot of money by walking or by travelling just in the zones 1-2. We had the 5 people room, the one with a bunk bed. The room had old furniture, but it was clean and the mattresses were confortable. The staff cleaned the room every day, changed the towels, so the confort was assured. The lack of an elevator, but this kind of building could never have a lift. So, we trained a bit every day by going up and down the stairs.
- Leila Elisabetta (10/5): -
- Darryl (10/5): Very happy and will consider this hotel for future stays - I always choose the dolphin as first choice for any stay in London ( which I do on business a few times a year). Excellent value I booked via Booking.com and selected breakfast in the package, however I was told when downstairs at breakfast, that my booking didn't cover a full cooked breakfast, and was limited to the buffet bar only. Reception should have made it clear any such constraints, as I would have considered paying extra for this option.
- Morghad (6/5): -
- Marcin (8/5): - Bardzo dobra lokalizacja,blisko stacji metra i pociągu na lotnisko Heathrow.Bardzo miłe panie przygotowujące śniadania.Polecam serdecznie. Nic
- Rosalind (1/5): Bed bugs room 264 - BED BUGS 06/05/26 Extremely disappointed with my stay here. After returning from a late night concert I found two bed bugs crawling on the mattress. I immediately informed the receptionist Pedro and showed him the photos/video, he told me there was nothing that could be done and I would have to stay in this room (despite there being multiple rooms still available on booking.com). Luckily I had not slept in the bed prior to finding the bedbugs. I then had to walk around Paddington at 1:30am as a young female by myself to find another place to stay at late late notice with no help from reception. I was told I would have to email the property to get a refund and that the manager might not even approve it, even after showing Pedro video evidence and offering him to come up and check for himself. Just not an ideal ending to what was a lovely night at the O2. Just please think twice before staying here and check your beds! My room was 264 with the bed bugs.
- Ron (8/5): - good no elevator
- Theresa (8/5): Great location , couldn’t be better - Location is 100% the place to be for Paddington station , pubs, shops, tubes Climbing the stairs 😅
- David (10/5): -
- Douglas (10/5): Custo benefício - Simples mas eficiente Localização excelente
- Joost (6/5): Functioneel - Fijn dat we met zijn vijven op een kamer konden. De bedden werden elke dag netjes opgemaakt. Bij het ontbijt was de gastvrouw erg vriendelijk. Ontvangst mag met een glimlach. We zaten op de 4e verdieping, dus veel traplopen. De douche werd steeds warm en koud, erg lastig te stellen. Het ontbijt is goedkopp, maar ook erg beperkt. Er hangt een bordje dat je wensen kunt aangeven, maar vegan melk / yoghurt zat er niet in. Scrambled eggs waren prima, maar een spekje erbij zou wel lekker zijn geweest...
- Ali (8/5): -
- Charles (3/5): Basic - Location Small rooms, if you had a cat there would be no room to swing it
- Sjoukje (8/5): -
- Mickey Joe (5/5): -
- Alice (3/5): -
- Fanciuso (7/5): - Colazione buona. Buona posizione vicino la stazione di Puddington Stanza al quarto piano a cui si accede attraverso una scala poco comoda.
- Mara (10/5): Londra 2026 - La posizione e la colazione I 4 piani si scale
- Stephen (8/5): -
- Bhosale (3/5): -
- Guest (7/5): -
- Jorge (9/5): -
- Satish Prabhakar (8/5): -
- Stella (8/5): - Convenient location, clean, quiet, welcoming staff, luggage storage great. 4th floor room a bit inconvenient with luggage, but the room was nice.
- Lucia Ene (4/5): Dezamagitor este putin spus - Locatia este intr-adevar excelenta, chiar langa Paddington station, nod ce leaga foarte convenient cu Aeroportul Heathrow. Dar altceva nimic! Absolut nimic! Nu mi-a placut camera, care pentru 110 lire pe noapte, avea cabina de dus si chiuveta in dormitor, curatenia foarte foarte precara, micul-dejun - o gluma, o cafea oribila dar lucrul cel mai groaznic dintre toate este faptul ca la fiecare 3 minute trece metroul si se zgaltaie absolut tot: pat, geam, usa, calorifer. Este o senzatie oribila. Eu am stat in camera 874 - poate nu se simte la fel peste tot…
- Sabina (7/5): - Good location, friendly staff, clean, was quite quiet during the night I also appreciated that I could leave my luggage there before check in and after check out Smalll stairs, don't come with a full size suitcase Breakfast room was packed
- George (1/5): Terrible. Would never ever return. - The location was the only good thing about this place The room shaking due to tubes The water pipes being so loud you can’t sleep The shower either being scalding hot or freezing cold. Awful.
- Kevin (10/5): FANTASTIC LOCATION - Great location Great price Clean Great staff Pillow was too hard ,,, lol
- Shanon (10/5): -
- Thomas (6/5): -
- Ahmed (6/5): -
- Monika (9/5): -
- Hiroko (9/5): - Great location for Paddington. Lovely staff. Nothing.
- Mourad (7/5): The hotel is simple with no frills attached. Nonetheless it was clean and perfectly positioned for a few days of sightse - This hotel was in the perfect location. Beautiful street and just around the corner from transport links. The bathroom is very tight.
- Patrick (7/5): - Fantastic location right near Paddington station. Staff friendly. Property comfortable but tired. Property starting to age and could do with a refresh but for the price point is worth it.
- Alexey (9/5): - Amazing location, friendly staff, tiny but nice room. Everything you need for a short stay.
- Markus (6/5): - Ideale Lage nahe der Paddington Station, zahlreiche Geschäfte und Lokale im Umkreis. Die U-Bahn war sehr laut, das Zimmer hat bis spät in die Nacht vibriert.
- Юлиян Райчев (10/5): -
- Per (7/5): Top location, mediocre room. - Perfect location near Paddington Station (trains and Tube) and Lancaster Gate (Tube) No view from the room. Not the best shower.
- Cristina (7/5): - Lo mejor la cercanía de la estación de Paddington. No tiene ascensor y la habitación de 4 muy pequeña.
- Viola (8/5): Stylový anglický hotel - Perfektní umístění a stylový anglický hotel. Nevýhodou je hluk z ostatních pokojů a z metra pod domem, stejně jako malý prostor pro snídaně a čekání až se uvolní místo. Snídaně každý den stejné, ale dostačující. Pokoje postarší, ale čisté, postele pohodlné. Personál velmi příjemný a ochotný. Ubytování nebylo luxusní, ale s ohledem na umístění hotelu blízko Hyde parku a metra, s výhledem do malého parčíku a příjemnou atmosféru jsme si ho moc užili a kdykoliv bychom se vrátili. Hluk s metra a z dalších pokojů.
- Stephanie (6/5): Location good , mostly goodstaff ,so it’s a reasonable priced hotel clean and comfortable , - It’s location I asked for a dish in the evening as I’m diabetic and had forgotten a dish to put my cereal in before bed ,I was told no,so I had tea and biscuits which is not good before bed
- khaled (1/5): Unsafe for children due to dangerous stairs and lack of a lift, combined with very rude staff. - The location was convenient, but it doesn't make up for the poor experience The hotel has no elevator, and we were placed on the 4th floor. The stairs are narrow, in very poor condition, and felt completely unsafe especially for children. It is irresponsible to put families with kids in high rooms with such dangerous stairs. To conclude the bad experience, the receptionist at checkout was extremely rude and unprofessional. He is definitely not the right person to represent any hospitality business.
- Eva (10/5): -
- Lukasz (9/5): -
- Manuel (7/5): -
- Claudia (6/5): - La ubicación del hotel es perfecta y la habitación es espaciosa para compartir con amigas. El desayuno. Pagamos el desayuno incluido y preguntamos por opción sin gluten. Nos dijeron que si tenían, y al llegar allí solo tenían pan duro. De lo poco que podíamos comer sin gluten, los huevos revueltos, dejaron de servir a las 8:40, aún cuando el desayuno no terminaba hasta las 9:30.
- Anders (8/5): - Great location, everything is a bit old but priceworthy. Normally you don' t spend much time at your hotel room during a city weekend. Close to communication, restaurant,s and Hyde park or the canals. Some nice from the underground, but after.a.while you hardly notice it. I guess it's louder if you get a room. In the basement.
- David (8/5): - Easy access to station
- Milena (9/5): -
- Brian (8/5): -
- Adam (9/5): -
- Peter (7/5): -
- Irene (7/5): -
- Anonimo 24 (8/5): - Perfecta ubicación zona con comercios de comida cerca,super,paradas de bus,de tren y metro. El ruido un poco por la noche cuando pasaban los metros pero estaba tan cansado que ni lo sentia solo la 1 noche un poco.
- Maki (6/5): -
- Robert (8/5): -
- MACIEK.77 (8/5): - Baza wypadowa na zwiedzanie Londynu idealna😁 Blisko stacja metra
- Mauro (10/5): Consigliato - Era tutto perfetto
- ALEXANDRA (9/5): Great stay in Central London - Perfect locaton a few steps away from Paddington (very convenient bus-tube-rail connections) and a short walk from lovely Kensington gardens, quaint atmosphere. A couple of nice places with good coffee quie close. A great find for central London. Tube is so near that one gets its vibrations when one stays in the basement :)
- Ramzi (8/5): - Be locatie De trappen
- Victoria (5/5): Ok, wouldn’t stay again as a family - Very good location and close to train station. I found the breakfast on offer was not good value for money and may have been better off, in hindsight, going somewhere else as there are plenty of options so close to a major train station. I also have complaint with the access to the upper floors. You state on the website that there is no lift but this is the last point in a very long list of hotel specifics; this information should be at the top of the list to give people better options when booking. I also found the reception staff to be very unhelpful regarding luggage. In many hotels I have stayed in, when they have not had a lift, an offer has been made to help with bags. No help was offered and the reception staff scoffed when asked if we could move part of our party to a lower floor as she is mobility impaired. This was done for us but made us feel it was an inconvenience.
- Anita (6/5): - Perfekte Lage zu allen Haltestationen, Sauber, kleines aber feines Frühstücksbuffet,.sehr feine Lobby Bett ist auf Rollen und sehr instabil, Wasserleitung in der Wand war ständig fliessendes Wasser zu hören
- georgiae716 (10/5): Beautiful hotel in a strategic position - Beautiful victorian style hotel cozy and clean, near the city centre, and public transport at your porch! The five person family room was just right for us, everything was clean and the decoration suited the style of the hotel with many modern touches, too. There is no lift, but this is not a disadvantage that would keep me from staying there again! We were just on the second floor. The staff and the owners are very friendly and helpful people. The breakfast delicious, fresh with great variety and there is a choice of either British or continental one. The neighbourhood is quiet with many convinient stores, souvenir shops and Paddington train station, of course. We could hear the trains sometimes but we were so tired by sightseeing all day that the comfy bed, a nice cup of tea made in our room and a hot shower were all we needed to make it right. Many thanks to the staff and the owners that made our stay in London an unforgettable experience.
- Christopher (8/5): -
- SIMON (8/5): -
- Alison (8/5): -
- Gabriela - Adina (7/5): -
- Nuria (7/5): - La ubicación esta muy bien , cerca de la parada del metro y otra parada de bus Que no tenga ascensor
- Thierry (5/5): Decent stay - It was a great position to move in London and the staff has been nice and educated I didn't like at all the noise of Heater . Everytime someone was using water for shower or else , there were a massive noise . It did disturb my mornings. The single bed was a bit tight to be fair .
- Júlia (10/5): -
- Yvonne (8/5): Excellent location. Friendly staff. Good value. - Excellent location close to all the restaurants shops and transport facilities. Great room although small it was completely comfortable. Shower worked well. Tea and coffee were replenished. Doesn’t have a lift but they helped me with my case (I have knee arthritis).
- Nora (9/5): Great location and good value. - The location couldn’t have been better- very close to Paddington A little bit noisy during the day but that was probably because my stay coincided with some road work outside
- Natascia (1/5): -
- Anna (9/5): Comfortable and practical - The room was great. The beds were comfy and there was a lot of space for clothes and baggage. But the best part is the location. You are 2 minutes away from Paddington, where you have tube, bus, train... Overll, it was great!
- Diggle (8/5): -
- PAOLA (9/5): -
- Federica (10/5): Lovely hotel in London, great location and nice staff! - Everything was excellent. I loved the position, just a few steps from Paddington Station, and the room which was small but really nice and comfortable. Very helpful and nice staff too. Definitely would come back & recommend! Nothing really. I think the only issue about the place could be the fact that there is no elevator and the stairs are quite steep, so it can be a problem for people with physical difficulties.
- Philip (10/5): Great stay 5 minutes from Paddington station and Hyde Park - Great location Underground was a bit noisy in morning
- Carlotta (9/5): -
- Hermes R (9/5): Hotel muy Ingles - Hay 2 tipos de Desayunos el Buffet por 7 Libras que es lo Normal , Pan , Sumos, Huevos y Quesos ( esta bien y es suficiente ) y esta el Desyuno Ingles por 10 Libras que es un desyuno Caliente ( Huevo y salchicas ) , El Hotel a una Cuadra de la Estacion del Metro y parada de camiones , Muy bien Comunicado y la decoracion muy Inglesa La habitacion pequeña , apenas suficiente pero cumple
- Chorchai (10/5): Good service from Predo - The Reception, Predro, is very nice
- Estela Peralta (8/5): Hermoso petit hotel y bien ubicado - la ubicacion muy buena a metros de la estacion Paddington y Hyde Park, muy seguro. Muy pintoresco el edificio, la calle donde esta ubicada era muy bonita con un lindo espacio verde al frente la cama era muy pequeña igual que el baño, y no tenia ascensor
- Urszula (10/5): - Lokalizacja Brak
- Chris (7/5): -
- richardjC8823HD (6/5): Good for short stay - Good location for visiting London and nice looking hotel. I did hear tube trains up until midnight and from about 6am but was warned. The single bed is ok for a smaller adult. The bedroom door could do with a black out curtain due to the stairwell light being on all night. Also confusion over breakfast price as room information does not match reception details. I would recommend if only staying for one or two nights.
- Richard (6/5): Good for a one or two night stay to visit London attractions - Location and general look of hotel Noise from tube trains up until midnight and from about 6am. Stairwell light on all night shining into room Confusing guest information in the bedroom regarding the breakfast price which didn't match the reception details.
- Bekir Buğra (7/5): - çalışanlar çok iyiydi. ve konumu her yere çok yakın odalar çok yakındı ve çok fazla ses geliyordu
- abdelghani (10/5): -
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