Lotte Hotel Moscow - The Leading Hotels of the World
Location: Novinskiy Boulevard, 8, Bld. 2, Moscow, 121099, Moscow, RU
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Amenities
Enjoy the ultimate relaxation with access to an indoor pool, sauna, and a 24-hour fitness center. Pamper yourself further at the hair salon or indulge in delectable dining at one of the 2 restaurants.
High-End Services
Benefit from complimentary Wi-Fi, concierge assistance, and 24-hour room service. Unwind with a drink at the bar/lounge or savor a buffet breakfast. Take advantage of the business center, newspapers in the lobby, and event spaces for all your needs.
Prime Location
Located in the heart of Moscow, this hotel offers easy access to iconic landmarks like Arbat Street and the Bolshoi Theatre. With impeccable service and top-notch facilities, Lotte Hotel Moscow is your gateway to a memorable stay.
Book now for an unforgettable experience at Lotte Hotel Moscow - The Leading Hotels of the World.
Important Information
- If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
- Russian citizens: Adults (aged 14 and over) must present a valid internal passport at check-in (international Russian passports and driver's licenses are not accepted). Birth certificates must be presented for all Russian children (aged under 14) at check-in. If a Russian relative or legal guardian (rather than a parent) is traveling in Russia with a child under 14, that relative or legal guardian is also required to present documentation certifying authority to accompany child at check-in. Non-Russian citizens: Adults and children must present a valid passport, visa, and migration card at check-in.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
Policies
Check-in: 03:00 PM - anytime
Check-out: 01:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Meeting rooms
- Fitness facilities
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Sauna
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- ATM/banking
- Conference space
- Breakfast available (surcharge)
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Meeting rooms
- Smoke-free property
- Wedding services
- Tours/ticket assistance
- Wheelchair accessible parking
- Free self parking
- Computer station
- Airport transportation - pickup (surcharge)
- 24-hour fitness facilities
- Wheelchair-accessible van parking
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Handrails in stairways
Rooms Available
-
Luxury Double Room
1 King Bed
592 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Club Double Room
1 King Bed
463 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Deluxe Double Room
1 King Bed
549 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Luxury Twin Room
1 Twin Bed and 1 King Bed
592 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Superior Double Room
1 King Bed
463 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Wheelchair accessible
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Transfer shower
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
- Wheelchair-width doorways
-
Suite (Atrium)
1 King Bed
646-sq-foot room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Junior Suite
1 King Bed
893 sq feet
Layout - Dining area and sitting area
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Separate dining area
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Executive Suite
1 King Bed
764 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Club Twin Room
2 Twin Beds
517 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
-
Superior Twin Room
2 Twin Beds
517 sq feet
Internet - Free WiFi
Entertainment - MP3 dock
Food & Drink - Refrigerator, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a pillow menu, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, deep soaking bathtub and separate shower
Practical - Day bed, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- Free WiFi
- Pillow menu
- MP3 docking station
- Deep soaking bathtub
- Free cribs/infant beds
- Day bed
- Bedsheets provided
Guest Reviews
- JJohnson595 (10/5): Wonderful stay with great service. - Great stay here, the service was over the top and we loved everything about our stay. The rooms are spacious and missing nothing. We love to give good reviews and this place deserves it for sure. If you are in the area, this is the place to stay for sure.
- Alex_leonov (8/5): A very good hotel but with some issues - So I ve stayed here and would like to give my piece of mind . Location : very good touristy location , close to everything Check in : good check in , but deposit either 10 k by card or 40k cash . Which is abit strange to be honest . Staff : friendly staff but outdoor weaponized security and just general amount of security is abit eerie . Gym : very good and great spa Massage : I give it 3/5 . Friendly but very light and lacking passion massage not worth the price they charge you . Room : great room with nice amenities but but the prices for mini bar is just pure robbery . Guys you charge like 600-700 rub for a waffle treat that cost 60-70 rub in the supermarket. Breakfast: wonderful buffet 10/10 , but hard to find seats . Biggest downsides : costly and pricy , and hotel guests . People who choose to stay here are your biggest concern . A big mix of people who might posses monetary means but lack good manners , education , culture , code of conduct , hence the ample amount of security . I do not envy the poor staff that has to manage these guests . Solely for that reason alone , I would pick other hotels . Thank you for your attention. God bless
- l_lyd0ciat (10/5): vacation - Fırst of all ıt ıs an unbelievable holiday for us .!!!!. hotel is in perfect place. me and my family liked the dishes and rooms and breakfasts . mine room and my family's room are quite big !! hotel was very clean. they are cleaning the rooms every day... hotel's staff are very friendly and very helpful. I will visit you again obviously ! . Thank you soo much......!!!!!!!
- 780cristinae (10/5): Luxury & Comfort - We recently stayed at Lotte Moscow, and it was an exceptional experience from start to finish. The rooms were elegantly designed, combining luxury with comfort, and the service was impeccable, with every staff member going above and beyond, special I want to mark and thank Ms. Olga from guests relations. One of the highlights was the breakfast—an absolute feast! The buffet offered a stunning variety, from fresh pastries and exotic fruits to gourmet dishes made to order. There were options for every dietary preference, and everything was prepared with top-quality ingredients. I loved the local delicacies mixed in with international favorites. The ambiance of the breakfast room was serene, and I could have spent hours savoring each bite while enjoying the view. If you’re looking for a luxurious stay with outstanding culinary experiences, I highly recommend Lotte Moscow. We look forward to returning!
- C400OVmarian (10/5): Brilliant Service 💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎 - INCREDIBLE Service ******💎💎💎💎💎💎💎💎💎 We are group from Kazunion Rustar. Still I am staying tomorrow will be check out but I couldn’t wait to leave review. From the gate staffs are high standard security concierge reception in the lobby staying staffs maybe guest relations. Amazing all of them helpful. Until the lift I have received 3staffs to help my luggage actually I had small bag only, I wanted to take myself. Service and hotel staff make each guest special. Food breakfast option services FB 10 out of 10. I am Sales Manager in UAE. I know hospitality and have been so luxurious hotels, but here you feel so comfortable. Many hotels in Moscow they treated how you do look,what do you wear. Here you feel warm welcome same family. In the room how amenities located amazing wonderful. Yes, hotel’s furniture is old but details how they prepared you don’t feel. I have shared with UAE hotel management even how is room amenities. Thanks a lot for the Sergey Concierge man to show me lobby cafe for work. Usually I have received always I don’t know or I don’t have but here everything possible. Really good job Great team, Well trained. Thanks a lot Lotte Hotels Moscow Location is amazing pharmacy, exchange inside the hotel( our cards are not working) Full comfort. I will share photo details ( room 626)
- Romanenkov (10/5): Romantic day in Lotte Moscow - Wу returned to this hotel ( even more than hotel ) 8 times and one more time were in real paradise. We are living in Moscow but we like to spend one or two nights in Lotte. Thanks all personnel for romantic atmosphere there. It was as usual fantastic stay.
- Sashan888 (10/5): The BEST LUXURY HOTEL!!! An ocean of love, care, beauty, delicious food and service! - The BEST LUXURY HOTEL!!! An ocean of love, care, beauty, delicious food and service! Luxury rooms cosmetics spa fitness restaurants location staff service every detail! I always come back only to Lotte Hotel. Always the delight and joy of the highest comfort and caring attitude! Bravo!
- IndiaToRussiaTrips (10/5): Lotte Hotel Moscow , Luxury Stay at Centre of Moscow- Amazing Stay - Lav Ahuja - Stayed at Lotte Hotel Moscow . Excellent Location in Moscow with Nearby Various Restuarants, Malls . Staff was very professional and smilling , Luxurious Rooms ,Nice Welcome by Staff, Amazing Room with Personalised Welcome Note on TV, Great Breakfast .
- RodDubai (10/5): Lotte Moscow is well worth the stay - Well located to the metro, this hotel is a little out of the main attractions which are just a stop or two on the metro which is very easy to use. Close to Arbat St which is fantastic. Staff are brilliant across the board and rooms are luxurious. Breakfast at the hotel is really a must do.
- mkL1499WD (2/5): Avoid this place at all costs ❌❌❌ - I had an extremely disappointing experience at this hotel. The receptionists were not only rude, but one attempted to overcharge me by adding 50,000 rubles to the room rate. Thank goodness I had printed my booking confirmation to expose their deceit. The concierge, a blonde man with glasses, was equally unpleasant. He displayed blatant racism, treating Arab guests rudely while showing preferential treatment to European visitors. Moreover, he walked away mid-conversation to attend to other guests, displaying a complete lack of professionalism. I strongly advise against choosing this hotel. Additionally, the exchange company affiliated with them stole 10,000 QR from me, conveniently omitting any record of the transaction on paper. The receptionist even joined in mocking me when I confronted them about the theft. Sadly, it seems this dishonesty extends to other guests, as another family was also robbed of 10,000 Dirhams. Avoid this place at all costs.
- natalia (8/5): - Very well equipped rooms, nice bathroom. with heated floors. Beautull view on Moscow city and excellent sound proof windows.
- ahmet (10/5): Legend - Moskovadaki tek adresim lotte hotel
- FADI (4/5): - No VIP upgrade, even they called me to charge me the difference of category after they note that the room booked second night to extend my stay was less in category!!!??
- Genadi (10/5): Блестящий отель - Великолепный отель, обслуживание на высшем уровне. Останавливались не в первый раз и именно от случай когда возвращаешься с удовольствием.
- Mariia (8/5): - I called the hotel in advance and told them that my husband will have a birthday - nothing was noted, they didn’t even congratulate him. Only after I told them they decided to do something. So I think this is because of no direct booking, and using CT… what a pity
- Verified traveler (8/5): - Good place to stay at, good location, friendly staff.
- Lilija (10/5): Das beste Hotel in Moskau - Komfort und Zufriedenheit der Gäste stehen im Lotte an erster Stelle. Fantastisches Frühstücksbüffet.Sehr freundliches, zuvorkommendes Personal. Tolle SPA-Bereich. Das Zimmer schön eingerichtet, geräumig.Highlight ist die Toilette mit beheizter Klobrille.Super Lage zur Metro und Arbat.Lotte ist das beste Hotel in Moskau.
- Alexander (10/5): stop over in moscow - first class all the way great spa and sushi restaurant
- Alexander (10/5): - awesome hotel everything was perfect
- Alexander (10/5): Awesome stay - Great comfort 5 star all the way, helpful staff, great sushi place
- Anatoly (10/5): Всё замечательно - Отличный отель, хорошее местоположение, прекрасный вид на Сити, раннее бесплатное заселение, приятный Спа, неплохой завтрак
- Anna (10/5): Отель для деловых поездок - Хорошая локация для Москвы, кому нужен удачный трафик. Очень хороший сервис. Тишина в номере. Отличное лобби с вкусным меню
- Mikhail (10/5): - Очень достойный отель. Отличные завтраки.
- ATALLAKH (10/5): - Все супер спасибо большое!!
- Igor (10/5): - Замечательный отель.
- Verified traveler (10/5): Рекомендую. На все 5 звёзд - Очень достойный отель, все на высоком уровне.
- Verified traveler (4/5): - Great hotel with some very significant drawbacks (not for any guest these are drawbacks of course). Room extremely hot, air conditioning not working during winter months I guess, opening windows was not an option due to noisy and dirty highway outside. Were not able to book any spa sessions (they say these get booked weeks ahead). Beds are too soft, sleeping was not comfortable. We had to retreat after one night out of the weekend we’ve booked.
- Verified traveler (10/5): - It was a great stay, great service and fabulous people.
- Anastasia (10/5): Рекомендую - Отличный номер!
- Alexander (10/5): Лучший отель Москвы - Отличный отель с прекрасной инфроструктурой ( спа, бассейн, рестораны). Особенно советую тем кто приехал в москву не по делам, а отдохнуть и расслабиться.
- Vital (10/5): Real Luxury 5+star hotel - One of the best hotels in moscow. Breakfast perfect. Pool area with jacuzzi and sauna the best. Top Hotle
- Harry (8/5): - Konnte keinen Schuhanzieher finden. Kein guter Kaffee Service beim Frühstück, man muss dem Personal hinterherlaufen
- Verified traveler (10/5): - Great property, big clean rooms, great location and food. But the service of the staff, in particular of Concierge team and of Alexander head Concierge who went the extra mile for my family’s first trip to Russia. 4.8 star hotel w a 5 star concierge.
- alex (10/5): Business trip to Russia - Great restaurants and very nice service. The spa was very nice and relaxing.
- Verified traveler (8/5): - Liked: the Location, the staff, the room and the breakfast Not liked: broken toilet paper dispenser, human hair in the bathtub upon arrival
- Vital (10/5): The Best - As always. Bast hotel ever
- Verified traveler (6/5): Okay, not great - It was okay, but not great.
- Verified traveler (10/5): - ottimo hotel con elevato livello di servizio, ottima colazione ed offerta della ristorazione
- Verified traveler (10/5): Love it - Wonderful place to stay.
- Galina (8/5): Любимый отель - Часто останавливаюсь в Лотте Плаза. Очень красивый отель. Правда немного стоило бы обновить мебель в Номерах. В этот раз был сломан переключатель в душе и кондиционер не регулировался на нужную температуру.
- Verified traveler (8/5): 最高！ - 日本食&スパ&部屋が最高
- R (10/5): - Perfektes Hotel für business Reisen. Diskretes, zuvorkomendes Personal
- Mr F. M. (10/5): Excellent as usual - Excellent welcome and helpfulness of the staff especially in early morning check in time. Amazing cafe downstairs which is suitable for food and quick meetings.
- B (8/5): Reallly overpriced. - Don’t get me wrong — I always stay at 5* luxury hotels, but this one is overpriced for what it is. Very cheap furniture in the rooms, staff is friendly, but not helpful in a situation that is not standard, nor do they speak good English. Location is not good if you’re planning to get around in a car — getting back to the hotel is always difficult, it’s located on one side of the highway with no u-turns around anywhere close (considering the traffic situation in Moscow). Greetings/goodbye by the employees at the entrance is nice at first, but quickly gets very annoying if you are there for more than a few days. Terrible pay per view. Everything in the hotel is grossly overpriced. Some rooms have great views, but be aware that the premium “atrium” suites have no view or sunlight at all with the balcony facing internal hallways.
- Peter (10/5): The best hotel not in Moscow only!!! - It is really one of the best hotels in world with highest level of service, the best room dining and restaurant's experience and the rooms quality and size!
- Suresh (10/5): A perfect stay - Spent 4 days for business meetings and restaurant was a great place to sit and talk. Breakfast time also was a joy to remember.
- Verified traveler (10/5): sublime service - Excellent service , central
- Verified traveler (10/5): 초호화 럭셔리 호텔 - 굉장히 럭셔리하고 모든 부분에 신경을 많이 써서 만족 안할 수가 없는 초호화 럭셔리 호텔입니다. ^^
- Cesar (8/5): une bonne base arriére au calme apres des journées - une bonne base arriére au calme apres des journées assez rudes
- Verified traveler (10/5): Excellent hotel - Perfect
- Юрий (10/5): Европейский уровень в России - Шикарный отель. Отличный сервис. Отель настолько идеален, что и добавить нечего.
- V (6/5): The price is very high but the service is not good - Staff mostly is not professional,but polite,breakfast was bad,lobby is very big,but not convenient.
- Robert Du Chesne (10/5): Fantastic service from all sections of the hotel.I - From the moment we checked in to the hotel every aspect of the hotel was superb. The concierge provided wonderful service this being my first visit to Moscow I was anxious to see as much as possible and they arranged private tours for us the hotels cars were fantastic,the drivers extremely courteous.When leaving hotel I felt that we had been spoiled by all of the attention we had received. I have no hesitation in recommending this hotel and should I ever return to Moscow I will stay at the Hotel Lotte.
- tamy' (10/5): Great location - Perfect location to walk Arabat and shop. Nice modern room and great view.
- David (10/5): Moscow Jewel - The Hotel and staff were excellent in all regards. Room service and breakfast were too expensive by any measure but there were many local options. The exception was Megu sushi restaurant. I expected this to be the most out of line but for the quality of food and experience it is hard to beat. The spa was also world class and a definite recccomend but expect no bargins. I would definitely make this my first choice on a return trip.
- NARSLP (8/5): Almost perfect...but not quite - The room is fabulous: amazing shower, heated toilet seats, Moulton Brown toiletries, super comfortable beds, and the ability to control nearly everything via touchscreen LCD telephone. The one hitch I had was that I was evidently placed in a room on a smoking floor. For all days but the last, I did not notice. My last night, though, clearly someone next to me was smoking like crazy. The front desk staff told me they were "working on the flowers" that day, which caused the scent. I'm not stupid; I know the difference between the scent of cigarette smoke and burning flora. My room was changed to another room (not as nice as my original room), so that was okay. However, when, upon check-out, I was asked how I felt the room was, and I relayed this story, the guy said, "oh." I felt as if my complaint was dismissed, which irked me. The manager did, however, apologize, and made it up by providing transportation to the airport. Some of the staff (*cough* concierge) did also affect an aura of superiority. Finally, at breakfast, the guy making omelets was talking on his cell phone one morning! I thought that was unprofessional. At my hospital -- where I am frequently on the phone with other doctors -- it is highly frowned upon to be seen on the cell phone in front of patients, and that's way more critical than a breakfast bar... All in all, I had a mostly pleasant stay. However, since I have had such good experiences with the Kempinski hotels, were I in Moscow again, I would probably stay at Kempinski before Lotte...
- Kam (10/5): Good place - I booked car from concierge, but they didn't sent car to airport. When I come and tell them about my problem, they apologized and double upgrade my room. It was very good.
- tom houston10 (10/5): Impeccable hotel - Overall fantastic hotel. Please see my review on trip..advisor website.
- Marietta (10/5): My weekend in Lotte Hotel! - Last weekend I spent in your hotel and had a lot of fun. I'll start with the room, there was everything necessary for body and soul, just to relax and hygiene, clean and gently. Attendants were at the highest level, people were friendly, calm, and even anticipate your dreams. On breakfast was everything for your taste. I visited a Balinese massage and it was fantastic. It was nice that she quickly understood my needs and with a set of words and gestures we could understand each other. I masseur and want to note that the beautician and massage had been done correctly, professionally, gently, without touching the problem areas. In one day I received a lot of fun, perfect and unforgettable experience. I wish you prosperity and noble guests from around the world! Thank you for ALL
- Fomicheva Anastasia (10/5): Best place in Moscow - I can tell you 100% The Lotte hotel is the greatest place to stay in Moscow! The hotel has a great location in business city centre near my favorite street in Moscow Arbat with its small cafes, homely restaurants and souvenir shops. Entering in this hotel at once you forgot about noisy streets, cars, traffic jams and falling into the luxuriously shining and the same time quiet homely Lobby. You can only imagine smiling and friendly persons everywhere you go! You can even feel like you are in Asia with its famous traditions of service. Guys at front desk did all their best to make our stay as good as it could be, great job! And I definitely want to share with all of you the impressions about our room! Atrium – that is the name of the room, is the most unique and beautiful room I’ve ever been in! Only black and white colors – just fabulous! Great choice if you want to spend a peaceful evening with your life partner. But the most remarkable impression is concerning breakfast in Les Menus restaurant! What would you like to have for breakfast? They have it all. Even more! Red caviar with pancakes, jamón, fresh squeezed juices, freshly baked cakes, fruits from all over the world it is very easy to get used to this luxury! The whole stay in this hotel was like the “fantasy came true”! Thank you Lotte! Hope to see you soon!
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