InterContinental Shanghai Expo by IHG

Location: 1188 Xueye Road, Pudong New District, Shanghai, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Free beach shuttle
• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Massage services
• Packed lunches
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Beauty Services
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Security alarm
• Key card access
• Happy hour
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Playground on site
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Free beach shuttle
• Offsite parking discounted rates available
• Beach yoga on site
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Suite, 1 Bedroom, City View (River City View)

  1 King Bed

  452 sq feet

  
  

  Layout - Separate sitting area

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - 24-hour room service, minibar (stocked with some free items), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, turndown service, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Area rugs in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • DVD player
  • Private bathroom
  • Interconnected room(s) available
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Separate sitting area
  • Turndown service
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair
  • Magnifying mirror

• Premium Room, 2 Twin Beds, Club Lounge Access

  2 Twin Beds

  420 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - 24-hour room service, minibar (stocked with some free items), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, turndown service, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Area rugs in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Interconnected room(s) available
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Room and bed type depend on availability check-in
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair
  • Magnifying mirror

• Studio Suite, 1 Bedroom, River View

  1 Twin Bed

  452 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - LCD television with cable channels

  Food & Drink - 24-hour room service, minibar (stocked with some free items), and free bottled water

  Sleep - Premium bedding, a down duvet, a pillow menu, turndown service, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, bathrobes, and free toiletries

  Practical - Safe, iron/ironing board, and desk; rollaway beds (surcharge) and cribs (free) available on request

  Comfort - Air conditioning and daily housekeeping

  Accessibility - Area rugs in room

  Need to Know - Toothbrush and toothpaste not available

  Non-Smoking

  Connecting/adjoining rooms can be requested, subject to availability

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • DVD player
  • Private bathroom
  • Interconnected room(s) available
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Premium bedding
  • Turndown service
  • Free WiFi
  • Down comforter
  • Pillow menu
  • Free cribs/infant beds
  • Bedsheets provided
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Desk chair
  • Magnifying mirror

• Premium King Room with Lounge Access and City View

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Premium Twin Room with River View - Club Lounge Access

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Classic King Room with Garden View

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• One-Bedroom Suite with River View

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• King Classic River View

  The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Classic Room

  Room comes with a 42-inch LCD TV, iPod docking station and marble bathroom with LCD TV.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • CD player
  • Toilet
  • Video games
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window

• Twin Classic River View

  Offering river views, the room comes with a 42-inch LCD TV, iPod docking station and marble bathroom with LCD TV.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • CD player
  • Toilet
  • Video games
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window

• Club Twin Room with Garden View

  The spacious twin room provides air conditioning, an electric kettle and garden views. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Slippers
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Window

• Executive King Suite

  This suite has air conditioning, an electric kettle and a flat-screen TV. The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Slippers
  • Electric kettle
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Window

• Classic King Room with River View - High Floor

  The double room features river views. The unit offers 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Classic Twin Room with River View - High Floor

  The twin room has river views. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Cots

• 1 King Premium Lounge Access River View Room

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Premium King Room - Disability Access

  The unit has 1 bed.

  Max Occupancy: 3 (3 Adults)

  • Cots

• Premium Room

  Offering garden views, the room comes with a 42-inch LCD TV, iPod docking station and marble bathroom with LCD TV. Room offers benefits: - Intercontinental breakfast at club lounge - Evening cocktails - Free internet access at club lounge - Free local calls - Free usage of meeting room for 2 hours per stay

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Refrigerator
  • Desk
  • DVD player
  • CD player
  • Toilet
  • Video games
  • Private bathroom
  • Heating
  • Dressing room
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Tile/marble floor
  • Alarm clock
  • Electric kettle
  • Executive lounge access
  • Wardrobe or closet
  • Hypoallergenic
  • Cleaning products
  • Coffee machine
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Emergency cord in bathroom
  • Shower chair
  • Heated pool
  • Pool towels
  • Shallow end
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Window

• Classic Twin Room

  The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Cots

Guest Reviews

• ALEXIS (9/5): excelent sejour - les equipements et la qualite du service rien
• Najibullo (8/5): - Комната Wi Fi
• Haitham El Sakkary (9/5): -
• Willem (9/5): -
• Anna (10/5): Прекрасный отель - Великолепный номер, отличное обслуживание. Заселили рано утром, сразу предоставили номер Для туризма отель немного далековат от центра, полчаса на такси
• Thorpe (9/5): -
• Mohammad (10/5): Good - Good Good
• Nooruldeen (10/5): ‏المكان كلش مناسب للعوائل ومريح - التعامل الجيد والغرفه كبيره ومريحه لايوجد شي
• 華翊 (10/5): -
• Florian (1/5): - Rien Porte de la chambre bloqué pendant 3 heures . Avec un bébé de 6 mois dans les bras Aucun geste commercial Ils m’en fait payer booking plus à l’hôtel un jour avant mon départ. Room service sois disant 24/24h après 22h30 ils ne proposent que du riz …
• Igor Maklaud (5/5): - Персонал, расположение Отель старый, во многих местах виден ремонт . На завтраке разбирали все за минуту и приходилось ждать.
• Saeed (8/5): -
• Wendy (4/5): I was sleeping in a dessert with poor ventilation throughout my stay. - The aircond in my room was not working, we were given a standing fan on the first night and the fan is equally weak and almost zero fanning. We did not request for more at the end and it was really troublesome to change a room. Very bad ventilation at the room.
• Tue Phong (8/5): Nice place overall - The service is high quality. Even though the staffs have little to no knowledge of English, the communication still runs smoothly with the help of translators! The accommodation is kinda old and to the nearest metro it took you at least 30 mins of walking to get to that station in order to get to the city centre!
• Anas (7/5): - Location
• IOSMAR (10/5): - Quarto sempre limpo, serviço impecável e um excelente cafe da manha!
• Yee Lih (8/5): Great stay - Wonderful service and clean room.
• Wang (10/5): -
• Horst (9/5): -
• shina (10/5): -
• Gianpietro (8/5): Good value Hotel. - Good value Hotel. Nice and helpful staff.
• Tianyi (1/5): -
• Jenny (4/5): Sadly..disappointing😳 - Good interior and the room has great view of the river and city. The room is big but has poor aircon. Room temperature is only at 23-22 Celcius max. We sought their help and they gave us an electric fan instead of giving us another room🥲 First time to use an electric fan in a hotel room😳
• Amid (10/5): I will use this place again if I visit Shanghai - Clean Size Service Location Nothing
• August (5/5): Locatie was prima - Ontbijt was goed maar meubels zijn echt aan vervanging toe, smerig en kapot Hele Hotel heeft veel gebreken, verouderd.
• Klaas (8/5): -
• Ailson (10/5): -
• Ulugbek (10/5): -
• HIDAYAT HENDRA (9/5): -
• Nickolls (7/5): - Si El personal no habla inglés
• Alexander (10/5): This was truly an exceptional stay! The staff were incredibly friendly and always ready to help, making the whole experi - This was truly an exceptional stay! The staff were incredibly friendly and always ready to help, making the whole experience feel warm and welcoming. The room was immaculate, comfortable, and offered breathtaking views. Mornings were a real treat thanks to the delicious and well-prepared breakfasts. The hotel’s location was ideal — quiet, yet conveniently close to all main attractions. Would definitely stay here again!
• Kaidi (9/5): Relaxing and nice - This hotel offers excellent value for money. My room was spacious, providing a comfortable base for my stay. What truly stood out, though, was the Executive Lounge—spending time there treats you to great views of the Yangtze River and Shanghai skyscrapers. Even though I only stayed for one evening, the experience was relaxing and delightful. It a bit far from city center, but the taxi is very convenient and inexpensive in Shanghai.
• Hasham (10/5): Exceptional -
• Gunel (10/5): Exceptional -
• Gerami (10/5): Exceptional -
• Svetlana (9/5): Perfect stay in Inter Continental Shanghai Expo by IHG - The hotel is very nice! You enter and in front of you is an incredibly wide, spacious and beautiful lobby. The staff is friendly and helpful. The room is wide with a comfortable, large bed. The bathroom is also very large and the toilet is elegant. The breakfast is very rich, there is everything, even things to eat that you don't think of. It is worth the price - quality! Everything was great!
• Hermann (9/5): Superb -
• LING MUI (8/5): - Shower panel too old and room with insects
• mistermark8 (10/5): Underrated Gem with 5-Star Privacy, Views, and Service — A Truly Refined Stay - I was genuinely impressed by the InterContinental Shanghai Expo. Though the surrounding area still carries remnants of the Expo era — quieter and with less foot traffic than the more central parts of the city — the hotel itself is in excellent condition and has the bones of a luxury flagship. It’s nestled in a clean, upscale neighborhood that feels peaceful yet remains accessible by car to most major spots in Shanghai (about a 10–15 minute ride to the heart of the city). As a Diamond Ambassador member, I felt fully recognized and well taken care of from the moment I arrived. PENNY at the front desk warmly checked me in and graciously upgraded me to a one-bedroom suite with one of the most breathtaking views I’ve had in Shanghai — a sweeping, deep-perspective panorama of the river and skyline that I absolutely loved. It was exactly the kind of view I prefer when staying in the city. The suite was in great condition, with a small hiccup involving the Bose speaker system that was quickly resolved and replaced. Breakfast was excellent, with a wide variety of both Asian and Western options, well-curated and high quality. A real highlight of this property is the Club Lounge, which not only offers an elegant setting but also serves lunch and a strong happy hour dinner — something that easily topped my experience at the Grand Hyatt Shanghai lounge. I was able to make a full, satisfying meal out of both. Bonus : the lounge also has a great outside deck! The gym and sauna facilities are also standout — updated, clean, and very well-designed. The sauna features both wet and dry options, the locker rooms are spacious and truly 5-star, and the pool area is equally impressive. My only disappointment is that the SPA and massage services are no longer in operation — the space looks stunning and it’s a shame to see it unused, though I understand if occupancy no longer supports it. What sets this hotel apart is its service philosophy — it reminded me of a Six Senses or Park Hyatt style: attentive when needed but never intrusive. I appreciated the elite sense of privacy and calm throughout my stay. Lastly, despite what some outdated reviews may say, I found this property to be very foreigner-friendly. I had been debating between this, the main InterContinental in central Shanghai, and the Jing’an property — and I can confidently say I made the right choice. A refined, peaceful, and luxurious experience. Bravo.
• Yohan (9/5): Besides the issues I mentioned, it is definitely a place worth staying in Shanghai! - I specifically selected this hotel not only because it felt price wise to me, but also because it was conveniently located near Huangpu river which makes it a suitable starting point to ride by bicycle at night. Instead of going to the bund, which is generally too crowded, to check out the amazing view of Shanghai city, the same can be done through what i proposed which I personally prefer. Additionally, the facilities available in this hotel, especially the lounge area located on 26th floor boasts of an amazing view of shanghai city both during the day and night time. I am definitely looking forward to come again in the near future! The hotel had almost everything that i could think of except massage treatments, but you can easily find massage parlors in the vicinity. One issue that i found inappropriate for a five star hotel was the fact that the shower area within the man locker room on the same floor as the swimming pool, had a rather fishy smell which brought me to the conclusion that barely any cleaning is made on a daily basis. Furthermore, i found it rather hard to control the temperature as there was barely cold water.
• Meander46459915728 (6/5): Business focused 5 star hotel with plenty of amenities, but some of the worst service I have ever experienced in a hotel - Business focused 5 star hotel with plenty of amenities, but some of the worst service I have ever experienced in a hotel. Rooms, Gym, Pool are all fine, about what you’d expect in a hotel of this category. The rooms are spacious, but definitely show some wear. Beds, pillows and mattresses are great. Room service & cleaning is very superficial, after 10 days my room was drowning in dust. Gym equipment is okay, but the amount of weights and especially dumbbells is extremely limited. What makes this hotel stand out though is its seriously subpar overall service, food and bar offers. Yes there is a restaurant, but the food is a) mediocre and bland and b) takes forever to prepare, even if you’re the only guest at lunch time. Your steak is never cooked as you ordered it, everything lacks salt - nothing is totally terrible, but everything is just… meh. This is especially frustrating because there’s no alternatives in the near vicinity of the hotel - it’s quite a dead area, so you are forced to rely on the hotels restaurant a lot of times. The service however is terrible - you’ll spend for ever in the restaurant or lobby without anyone asking for your order, you actually have to come up to the staff. Most of them barely speak enough English to do the job, so you never know if they actually got your order right. Once you finished eating your plates will just sit on your table until the end of time. The bar closes at 9pm (!!), there is a beer garden outside that was never open even though it was up to 25 degrees C outside and the only place where you can get anything after 10pm is a vending machine in the lobby. Overall… disappointing, especially considering the Intercontinental name and reputation.
• ThaoHsueh (10/5): The best hotel in Shanghai - I had dreamed of staying at this hotel during the Expo, and today my dream came true. The counter manager is very friendly, The hotel is magnificent, I spent a little money to enjoy the great facilities, it is worth the price I pay for. 世博期間就響往到這酒店住宿，今天美夢成真
• Camille (9/5): Overall very good! - Pool was great. Very clean. Fabulous breakfast! Starting to get a little bit “worn”… the door to our bathroom was very hard to open and close.
• Sivakumar (5/5): Not a very memorable one. Very expensive & not worth the value paid. - Breakfast was good but same menu daily. Room was clean & comfortable. Far from Pudong airport & other locations. HAd to take DIDI (grab) & it's quite expensive. On Booking .Com it says free airport shuttle but hotel never provide one but instead wants to charge. False advertisement on Booking.Com page. Very dissapointed after booking.
• L (10/5): Exceptional -
• A9986FFmarke (6/5): Nice room but too hot - The hotel is modern and room was spacious, staff spoke English. There was really one one issue, but for me it is a big one. I could not get the temperature in the room below 26.5C degrees, and I had difficulty sleeping due to this. And this was in December! Apparently the cooling is turned off in the winter months and the advice I was offered by hotel staff was to open the window, which was quite small and made almost no difference. A comfortable temperature to sleep in is 18-20C in my opinion, but maybe this is a cultural difference.
• Golmohammadi (10/5): Exceptional -
• Golmohammadi (10/5): Exceptional -
• Alaaelden (10/5): It’s perfect - Everything Nothing
• YAN MING (8/5): - Overall experience is good
• Alla (7/5): Good -
• David (8/5): - The only drawback was the painfully slow WiFi.
• Verified traveler (10/5): Short business trip - The service provided by the staff is really superb. The hotel lobby is very spacious and check-in/check-out was smooth. The room is very clean and comfortable. Gym was huge too. Really enjoyed the stay here.
• Manoj (5/5): Went for work slept at night but will not visit again - Modern spacious rooms You could hear next door people talking and they were loud till late hours of the morning , also noisy road and river boats the windows are not very sound proof not that i expect them to be , but combined between room noise and outside was very noisy , mosquitos in the room
• Matt (10/5): - We had a corner suite - and was quite possibly the nicest room we have ever stayed in. Views of the river were amazing! Breakfast was fantastic, and a really cool bar in the garden!
• oscar (10/5): - Clean and good breakfast choices
• Derrick (8/5): Very good -
• Arsenii (9/5): Superb -
• Bashar (9/5): Superb - Amazing staff Poor international food. No arabic food
• Muhammad (10/5): Exceptional -
• Verified traveler (6/5): Nice but too remote. No great F&B - Hotel rooms are nice, clean, the gym is amazing, but the restaurant and food is really limited and you’re too far from anything to step out and grab a bite. I find this hotel lovely but too remote. There is no bar for a drink at night. The place just lacks any form of personality or character. A nice place to sleep but get out in the morning and don’t come back until after you do dinner someplace dinner.
• Peiying (8/5): - 早餐豐盛，浴室太舊看起來有點髒
• Nahid (9/5): Superb -
• InterstellarBookworm (8/5): Deeply Chinese, reasonably standard Intercontinental - I usually stay at the nearby Intercontinental Shanghai Pudong for the night before flying from the airport, and so thought I’d give this one a try. They’re quite similar - but the Pudong version is more international, while the Expo version is more “Chinese”. The check in team absolutely could not, at all, speak English - in fact, my terribly Chinese was better than their English, which is not a good sign! Thankfully, I was with a native speaker, and this unlocked a functional check in. If I were travelling alone, I would have been in difficulty. (The Pudong version speaks excellent English.) Other “Chinese” factors: the a.c. level is set warmer here, as Chinese would find the cool level at the Pudong version of the hotel far too cold. As it was, this version seemed a little too warm for me - bring shorts and a t-shirt if you’re used to colder climes. The food is more Chinese in selection, and that can be a good thing. As with the Pudong version, the rooms are quite small, as is typical for Shanghai. However, they are clean and well-kept, and we were upgraded to a room that had an astounding view of the Huangpu River, with its famous buildings on display. In summary, it’s fine for the airport, but, if you’re a foreigner travelling alone, you’ll be more suited to the Intercontinental Shanghai Pudong, which is a similar distance drive (approx. 45 mins) from the airport.
• Rashad (7/5): Good -
• 515charlie (10/5): Hidden Gem near the Shanghai Expo - This is a very good business hotel, extremely convenient for exhibition of business near Expo / Shanghai Pudong New Area. Checkin is very smooth, with dedicated IHG member counter. Front Desk Manager, Lucy, is very professional and polite. She gave me a Diamond member treat by upgrading me to a suit. The suite is nice, great river view, with big bath tub and nice Juta coffee machine. Concierge is very helpful as well Mr. Hendrix, helped me to fix my Alipay issue, really let me fell very happy when a support is really needed: I wish to give me a big thumb up! The hotel has good restaurant and bar, and it is a easy place to walk to the bank of river and a lot of restaurants there. Overall this is a good run hotel with style and quality.
• jcG782QK (2/5): Mediocre service and bad mannered hotel staff, damaged furniture and a missing fridge. - Totally disgusted by the bad attitude and the rudest remark by a hotel gym staff. It must be the rudest and untrained staff my family and I have come across in all the hotels under IHG and other brands hotels. I reassure the gym staff my daughter would just sit and watch me work out and I promised she would not touch any equipment, which she didnt. I couldn’t leave my child in the hotel room alone as I was trying to explain to her. But the gym staff spoke in such an impolite and unprofessional manner. I was in total shock which I have never come across any service line in China. The room we were checked into was in such bad conditions too. It wasn’t equipped with a fridge and both the sliding doors to a cupboard were stuck that I couldn’t even access to the safe in the cupboard. When I called the front desk and questioned why they took extremely long time to get a fridge to my room until I have to make several calls to change another room. This was absolutely so ridiculous for a 5 star hotel who left their hotel guest with a child in a lurch with many luggages in the midst of changing room. My family and I were so disappointed and embarrassed by these two nights stays and unhappy event at the gym. We never have issues with other intercontinental hotels but this hotel branch. I suggest everyone not to choose Shanghai expo intercontinental for any of their business or family trips. There are way better choices of 5 stars hotels and even other brand 4 stars hotels in Shanghai which can provide much more better services and professional trained staff.
• Verified traveler (6/5): Mixed feelings - Four stars would be more accurate for this hotel. Despite several disappointments, however, it's still a good value. The hotel did't seem at all crowded. Yet I was given a room facing a nearby construction site making moderate-level constant pounding noises. I asked for a room change and was given a room on the other side of the hotel, which I believe was an upgrade because it had a great view of the river. It took too long for the room change to be made, and I'm surprised that the upgrade wasn't automatic when the hotel wasn't fully booked and there was construction noise that made working difficult and generally would significantly decrease the quality of a stay. I needed a plug converter and more water in the room. I received both but it was another long weight. This made the check-in process take an hour. A few things in the room like chairs and tables showed damage and wear, but the room was clean. I was looking forward to swimming, and it took two tries for me to have a good experience at the pool. The first time I went in the late afternoon, and found I needed a cap to swim. Still, I walked around and found the shower area unclean and swimming classes going on, and they were loud. I decided to come back later. I returned at 9 pm with my cap and had a better experience. There were still lessons being given but few enough people that I enjoyed the pool. Positives - the river view was excellent and I slept well. I also had a good massage.
• Verified traveler (8/5): 性价比不高 - 价格贵了些但是整体还是很不错的，早餐很丰富，泳池也不错！
• Stanley1588 (10/5): Incredible Hotel and World Class Customer Service - I came to the InterContinental Shanghai Expo Hotel in the Pudong New Area District. This is the fifth out of six Shanghai InterContinental I have been to. My stay occurred from August 3rd to August 4th. This is the third time I enter an InterContinental Brand as a Spire Ambassador Member. I arrived at 2PM of my check-in day. I was checked in by Front Desk Trainee Carol Zheng. The check-in was done in a timely a manner. From start to finish, she completed my check-in in 5 minutes and 23 seconds. Unfortunately, the only thing missing was the membership drink voucher. The first time I was not given a membership drink at any IHG hotel. I booked the Superior Room. As part of my Ambassador Membership, I got upgraded to the Club Room with a majestic view of Nanpu Bridge with Lujiazui in the background. The Newly Renovated Club Room (Room 2518) featured luxurious bedding, multiple closets and facilities that feel different to the Standard InterContinental Superior Room. Unfortunately, the presentation of the room was to my disappointment. The cleaning of that room was not thorough. I found some dusting markings that can be obviously visible when you run your fingers through them. The day bed was worn out with one of its legs broken. I found a lot of permanent stains around the marble tables. Furthermore, slippers weren’t given in this room and the Ambassador Fruit Plate was nowhere to found. I got Friendly and Professional Housekeeper Ms. Liu to clean and redo the areas uncleaned. I told her to fetch the Guest Relations Manager. She did, and she was very kind to do so. Guest Relations Manager Andrew Yan came a few minutes later so I could explain the situation I have encountered. Understanding that the room was not fully prepared for me to the InterContinental standards. Mr. Yan granted me Club Benefits at the Temporary Club InterContinental Lounge in the Italian Restaurant. The actual lounge is under renovations. He had me wait in the lounge so that he can prepare a well-suited replacement. As I had my lovely Afternoon Tea at the Lounge, Club Lounge Trainee Iris Gu was there to take care of me. When Mr. Yan returned, he escorted me to Room 2401. To my shocking surprise, he has prepared me a Stunning and yet Gorgeous Executive Suite. Upon inspection of the Suite, I was satisfied with the cleaning. All membership benefits were finally given. Mr. Yan also helped me get a pair of slippers and presented me by placing at the ground. Mr. Yan also went the extra step of giving me directions to my destination after check-out. This is certainly the one of the best Guest Relations Manager I have had the honor of interacting with in my trips to 16 InterContinental hotels in a year. He certainly is fit to hold a higher position up the hotel hierarchy. The Suite is 75SQM (800sqft). In this suite, you have a private comfortable bedroom with modernized amenities like the JBL speaker and phone charger. The bed is certainly a comfortable one, this hotel has one of the best ventilation system I had so far. You have a living room with its own couch, desk and TV. You have a master bathroom with a round bathtub, shower, Japanese Toilet, along with two sinks and it’s amenities. Waiting for me at the table is my fruit plate and two bottles of Perrier. The view was different however. It is a view of the former 2010 Shanghai Expo. You have a beautiful view of the Huangpu River and Lupu Bridge. This hotel simply has the best view of all 6 InterContinental hotels I have seen. Since I had a 120RMB Membership Food Credit, I wanted to have some dinner with this discounted voucher. I wanted to order some food to the club lounge, as to what InterContinental Hongqiao NECC’s lounge offer. Mr. Yan had arranged that for me. I ordered some Fish and Chips. He arranged Club Lounge Supervisor Ming Ma, to help me throughout the Happy Hour Service and Dinner Service. He is a friendly fellow. So was Ms. Gu. Both were one of the best Club InterContinental Lounge Attendants I had the pleasure of getting service with. I had breakfast at the Cafe 1188. It certainly was a superb breakfast experience. I had some breakfast meats, scrambled eggs, RouJiaMo prepared by Chef Singh, bread, fruits and a lot of fruit juices. I like how the restaurant attendants placed me in the membership lounge area with the familiar Ambassador reservations marker. Ranking this InterContinental Buffet Experience with other InterContinental Hotel Breakfasts, Cafe 1188 has made #5 out of 13 Mainland China InterContinental Hotel Buffets. Check-out was performed by presumed Chief Concierge Sam Zhang. He was a friendly fellow who got my payment methods switched to my preferred AliPay method over an International Debit Card. Solid Check-out. Overall, I think this was a memorable stay at this InterContinental Hotel. It did much better than my previous InterContinental Hotel visit. Despite the unfortunate shortcomings, I think this hotel has a lot of potential to become the best out of all 6 InterContinental hotels in Shanghai. Based into the compensation and customer service overwhelming those shortcomings, I have decided to rate this hotel 5 out of 5 stars for this stay. I got to truly recognize authentic standards of the InterContinental brand. I have created an unofficial ranking list of my hotel visits in this brand. As of this published date, I have ranked this hotel #5 out of 16 InterContinental Hotels I visited. It was truly a memorable stay, and I look forward to my return soon!
• jeromesh2001 (2/5): TERRIBLE - I went to this hotel for a business meeting and was maybe the worth welcome I never got in Hotel !!! Even I Am Royal Ambassador for their program at world level Because some Chinese star was inside the hotel so some fake security people treat me like nothing !!!!! And was impolite ! And you have the top management who was watching at it !!! Terrible Avoid this place ! Impolite people and don’t respect all the guest by same way ! They only want Star maybe !!!
• Noberttttttttt (10/5): Strongly recommend hotel - The hotel is adjacent to the Huangpu River with the charming river view in room. The staff who did the check-in for me was friendly and professional. She also gave me nice suggestion of my dinner. I strongly recommended to stay in this hotel.
• XIAEQ (10/5): Great experience - It is my first time to stay in this hotel. The room looks wonderful and the view from the window was amazing. The concierge staff were professional and nice. Nice surroundings around the hotel, I will come back and stay here again.
• richarda848 (10/5): Business trip one night - wish i could have stayed a couple more - Big room. Clean room. Bed good size and firm not too soft Airer Bathroom great size, bath huge,. Staff helpful. WiFi worked first time. Breakfast very good selection. Evening meal was ok dinning area was massive
• Kaka12340987 (10/5): Club lounge is good - Club lounge is good Club lounge is on the 26th floor. We enjoyed the charming river view and city skyline there. The breakfast in club lounge was great. We felt satisfied with the service in club lounge. Everything was great in this hotel, we will stay here again.
• Yealina (10/5): Best Restaurant - A beautiful Italian Restaurant Basilico Italian restaurant is an excellent restaurant which is on the third floor of the hotel. Staff are professional. I enjoyed the lunch with my guests there. The restaurant environment is good. We enjoyed the fantastic view there.
• choon Seng (10/5): Wonderful stay! - It was very pleasant, service was good and breakfast was outstanding. Thanks! very comfortable stay, will come back again.
• Tripp2Travel (6/5): Plastic shards in the breakfast - I have stayed with this hotel two times before but the third time I got a plastic shard in my scrambled eggs at breakfast. I informed the staff and got an explanation how eggs work and that eggs is not made of plastic. Eh thanks for that revolutionizing information.... It was almost as if they tried to tell that I had put the plastic in my breakfast myself. Not so nice. Nice hotel but that mishap at the breakfast and their dumbing me down drags down their score.
• Evelyngogogo (10/5): Concert with friends - Near the Mercedes-Benz Arena Hotel was near the Mercedes-Benz Arena. As a Troye Sivan’s fan, this hotel was absolutely my first choice to stay. The hotel is located adjacent to the Huangpu River. After the concert, I decided to walk back to the hotel which only takes me 20 minutes. 
• SamReddick (10/5): Professional staff - I chose this hotel as I need to attend the event at the Expo Center. This hotel is the closest 5 star hotel from the Expo Center. The staff there were professional and efficient, especially the bellman service were great.
• Staybre (10/5): great stays - Hotel is next to the Nanpu Bridge with amazing view of a beautiful garden and the Huangpu River. The staff were friendly and professional. Everything here was great. I have tried the delicious Bento box at café 1188. They are value for money.  You should try it.
• KelvinC (4/5): - Poor WiFi Connectivity and very low or No Aircon flow . Booked the hotel room with breakfast but was asked to pay for breakfast during check in. After much hassle of finding my booking and showing it to them , and they take time to verify with their accounts department , then they decide to include breakfast for me. All the while, they were so insistent that my booking was without breakfast. In the end, they promised a fruit basket to my room but was never delivered. On my last day , I went down to reception to ask about the fruit basket. This time, they reluctantly sent the fruit basket which is essentially 1 apple , 1 orange and 1 apple in a row , on a rickety old wooden tray. This doesn’t look like the standard of a fruit basket from a 5 Stars Intercontinental Hotel! I have photos of this and will share with you all.
• Verified traveler (10/5): - 特にありませんが、冷蔵庫があれば最高でした。
• Verified traveler (10/5): 朝ごはんも楽しみ！ - 半年ぶりに行きましたが、朝食が本当に美味しい！
• Verified traveler (10/5): Club rooms are great - Club lounge staff was great especially Ramon
• Jae Hyun (4/5): Overall, Not recommended - Worst part of the experience was bathroom smelling like piss(don't think the hotel cleans the floor very often), and people smoking in the room so the whole floor smells like smoke. generly, Hotel is bit old, and there is not much around the hotel. Would only recommend if you don't take any public transportation.
• MEI LEI (8/5): - 不錯
• Tabata (10/5): - 大満足出来ました。 ありがとうございました。
• Tin Lun Ano (10/5): 十分滿意的住宿 - 停車場很大, 車位充足, 比較適合自駕游
• Hoi Yan (10/5): 超值 - 環境一流, 值得再去
• Mike (10/5): Excellent experience - Very nice people
• T (10/5): - 位置が分かりやすく、立派なホテル
• Frank (10/5): - Fantastic! Convenient location for my office.
• Linh (8/5): Ok stay - It was fine. We got a confusing with the location of the hotel at first. Hotel staffs dont speak good english though
• ying (10/5): nice hotel - very nice hotel
• Verified traveler (6/5): - the concierge staff's service & manner have to be improved
• Verified traveler (6/5): - The overall experience at this stay is great. But recommend that the concierge services has to be improved. I tried to pass an envelope to my colleague staying at another room. The staff just put the envelope into the drawer, without mark onto record nor require to sign for receipt. This reflects that the security of any items handled via the concierge is in risk.
• Christopher (8/5): Great Hotel. Poor Location. - The hotel itself was great. All of my interactions with the hotel staff were great. My room was clean and had a great view of the river. My room had breakfast included and it was a good thing. There is NOTHING in the area.You are at least a 15 minute walk from the closest metro station. Apart from the two restaurants in the hotel, there were no other food places nearby. Its probably a 15 minute walk to the closest outside dining as well.
• KEIICHI (10/5): きれいなホテル - 新しくてきれいなホテルでした。
• Verified traveler (8/5): Good view - River view is very nice. But not easy to go around the city (not close to subway), no shopping malls.

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