Ascott Huai Hai Road Shanghai
Location: No 282,Huai Hai Road Central, Huangpu District, Shanghai, Shanghai, 200021, Shanghai, CN
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Recreational Opportunities
Indulge yourself in our 24-hour health club, indoor pool, and steam room, all under one roof.
Dining and Beverage Options
Savor the finest cuisines at La Brasserie, or unwind with a drink at our bar/lounge.
Exceptional Amenities
Experience our complimentary Wi-Fi, concierge services, and self-parking facilities, ensuring a seamless stay.
Don't miss the chance to stay at Ascott Huai Hai Road Shanghai, where luxury meets convenience. Book your unforgettable experience now!
Important Information
- Pool access available from 9:00 AM to 9:00 PM.
- One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- The property is professionally cleaned.
- Contactless check-out is available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Instructions: To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. This property's indoor pool is closed on the second Monday of every month. To check in, Chinese nationals must present their government-issued ID card "The second generation of resident identification card of the People's Republic of China." All other guests may continue to provide passports at check-in.
Amenities & Facilities
- Meeting rooms
- Express check-out
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Express check-in/check-out
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- ATM/banking
- Breakfast available (surcharge)
- Porter/bellhop
- Express check-out
- Meeting rooms
- Smoke-free property
- Express check-in
- Free wired internet
- Wheelchair accessible parking
- Conference center
- Self parking (surcharge)
- Pool sun loungers
- 24-hour fitness facilities
- 24-hour health club
- Designer stores on site
- Shopping mall on site
- Wheelchair-accessible public washroom
- Wheelchair-accessible van parking
- Wheelchair-accessible pool
- Wheelchair-accessible fitness center
- Wheelchair-accessible on-site restaurant
- Change of towels (on request)
- Change of bed sheets (on request)
Rooms Available
-
Premier Room, 2 Bedrooms
1 King Bed
1668-sq-foot room with city views
Layout - 2 bedrooms, living room, and dining area
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
-
Executive Studio (Art Room)
1 King Bed
635-sq-foot room with city views
Layout - Separate office
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
-
Premier Room, 1 Bedroom
1 King Bed
893-sq-foot room with city views
Layout - Dining area, sitting area, and office
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
-
Executive Room, 1 Bedroom
1 King Bed
893-sq-foot room with city views
Layout - Dining area, sitting area, and office
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
-
Executive Studio
1 King Bed
635-sq-foot room with city views
Layout - Separate office
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Room service
- Turndown service
- Blackout drapes/curtains
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
-
1 Bedroom Premier with view (Others)
1 King Bed
1163-sq-foot room with city views
Layout - Bedroom, dining area, and sitting area
Entertainment - Flat-screen TV with cable channels and pay movies
Food & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasher
Sleep - Premium bedding, a down duvet, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - All-in-one washing machine and dryer, safe, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Accessibility - Wheelchair accessible
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Microwave
- Dishwasher
- Private bathroom
- Slippers
- Kitchen
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Stovetop
- Dining table
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Premium bedding
- Separate sitting area
- Room service
- Turndown service
- Blackout drapes/curtains
- Separate dining area
- Down comforter
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Laundry detergent
- Laptop-friendly workspace
- Child-size slippers
- Restaurant dining guide
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Office
- Printer
Guest Reviews
- William (10/5): - Location is great.
- June (10/5): - Convenient location, clean room and spacious, excellent!
- Frank (8/5): SOP item in the room with consistency - Room for improvement on services rather than lip services with better SOP in placed.
- Xin (10/5): - Location is great. Services is nice too.
- Nathan (10/5): - Nice place and friendly staff. Well set up room
- Shih Yung (2/5): - terrible！no hot water in midnight, lots of noise from 1am -2am , Service line cannot reach，TVcannot work, speaker is also broken! Hotel staff attitude is bad
- Simon (8/5): - The stay is fine. The staff is not as helpful as expected, e.g. seldom able to answer questions effectively and correctly. There is one exception though, whose name is Ethan Chen. Ethan is very professional and friendly. Once hearing my complaint about iPhone charging in my room, he immediately act to quickly resolve the issue. Definitely a special thank to him.
- Bing (10/5): - Great location and wonderful staff!
- Jia (4/5): - The apartment is excellently located and has easy access to everything you need shopping-wise. However, the property, other than its facade, is really dated. The hallway has a smell and the furniture is really worn. The facilities are in working condition but nothing close to the value of what you have paid for. I chose it because it’s a serviced apartment and the cleaning staff go out of their way to keep it clean, but all the amenities are just so in need an upgrade that there’s not much additional cleaning can do.
- Bao Ru (2/5): Worse r - Broken parts and unclearn areas with no response upon request.
- Maxine (4/5): - The property advertises having air conditioning but only had heating on in the room, despite the temperature being in the mid 30s. Staff were rude and unhelpful
- Julian (10/5): Great Location - Great location, and decent sized appointment that is nice and clean.
- Catherine (10/5): Stay with Ascott Huai Hai - We stayed at Ascott Huai Hai Road for 5 nights and it was 1 of the best so far, for the amount that we paid for. Service has been top notch from the moment we stepped in. We had to change rooms once as the room below us had a burst pipe, we appreciate that they personally informed us of the issue, and managed to find us a similar room 2 floors down almost immediately. We had left behind my daughter's camera upon checkout and only realised it late that night. When I messaged the hotel via this app, I got an immediate reply from Ethan Chen. I still preferred to talk over the phone and managed to get through, afterwhich he offered to send the lost and found item via package delivery to our new hotel within a day. I offered to pay for the delivery service, but they waived it and said it was their job. Really touched by their actions and it is not something that we take for granted. We will reocmmend this hotel to friends and family who visit Shanghai in future!!
- Lael (4/5): Not well maintained - Property is not well maintained and dirty. Very dated, different from pictures on hotels.com. Breakfast is bland. Only good thing is the location. For this price, can go somewhere else much better.
- Jennifer (10/5): - Great location. Helpful staff
- Renjiang (10/5): - Front desk is very responsive. River is extremely knowledgeable and helpful. The housekeeper Ms. Ling did excellent job. Highly recommended.
- Guiness (10/5): - The hotel room is spacious and comfortable. The hotel location is very convenient. There are many shops and restaurants nearby. A subway station is across the street from the hotel. The hotel staff is friendly.
- Margie (8/5): - We love to stay here and want to make it our designated stay next time in Shanghai. Breakfast is just okay, services aren’t great as the front desk lady treats us suspiciously, after swapped our key and had us signed, a few minutes later she followed us to the table, interrupted our breakfast to ask us show who we are again. Other than that, overall experience is very nice. Clean, spacious, excellent etc.
- John (8/5): - The hotel is centrally located with subway very nearby. Many restaurant choices and shopping
- sharron (10/5): - Everything was perfect. Except the receptionist service attitude.
- LIn (10/5): - I arrived at 11 am, then they just gave me early check-in. Location is just nearby Xintienti. Room is a bit old, but clean. I can recommand this place to my friends.
- Yoon (6/5): - Not as big as expected and a little bit dirty for the toilet
- Seow Chim (10/5): Helpful staff - We had parcel delivered and the staff who was a handy man Mr Gaven Tan was very helpful to assist with buying strings and bubble wrap sheet for us to repack. The reception staff were helpful to book didi card for us and we were able to give him cash and he paid for the ride.
- Vincent (10/5): - GREAT LOCATION!!!! Can walk to xiantiande, the bund, and nanjing pedestrian street very easily. Very large nice rooms and bathrooms. Excellent gym and friendly staff. Definitely would stay again
- daniel (10/5): PERFECT HOTEL! - FANTASTIC SERVICE! STAFF ARE AMAZING! RECOMMEND THIS HOTEL 100%
- John (6/5): This was your grandmother's 4-star hotel... - Very dated hotel that charges 4-star prices based on location and room size more than condition or upkeep. There are newer cheaper options in Shanghai that provide a better experience in my opinion. The hotel really has no areas for sitting and working with a laptop, and the patio seen in photos is part of a 2nd party restaurant that isn't part of the hotel and only accessible by a separate elevator and requires purchase to access. I had to move to a new room upon check-in due to broken door locks and bathroom fixtures falling out of the wall. My second room had a broken TV and needed a repairman to replace the cables in the back to receive a signal. I wasted several hours of my first day just settling into an acceptable room. In general, I wouldn't have been as disappointed if the price I paid was in-line with other hotels that have not been maintained and fallen to a similar level. The staff, however, were all friendly and extremely accommodating.
- Alan (4/5): - The air con does not work. It is way too hot and the run on cnetral air con thus if the air con is not switch over to Air con even in April when it is already hot. THe air comes out is hot.
- Silvia (8/5): - The breakfast was less than desirable.
- pamela (8/5): Good stay for families - Great stay and the kitchens is well maintained. Location is good and near yo malls and eatries
- Verified traveler (6/5): - the room furniture is pretty old. others was ok.
- Robert (10/5): Perfect choice - Impressive. Very efficient and friendly, perfectly professional.
- Verified traveler (10/5): - Rooms are spacious and the location is really convenient. All staffs are friendly and helpful.
- Verified traveler (8/5): - Its good
- Taweechai (8/5): Valuable hotel - good service, good location
- Verified traveler (8/5): - The location is right at the city centre of Shanghai and it's very convenient
- Verified traveler (6/5): - It’s getting too old
- Verified traveler (10/5): - Nice hotel, close to everything. Easy access to transportation.
- Verified traveler (8/5): - Have always stayed here when visiting shanghai and felt like home
- Henry (10/5): Great place to stay! - Very well apportioned, even has washing machine. EXCELLENT restaurant on the sixth floor terrace!!!!
- Verified traveler (6/5): Read this. BEWARE. - Ok as a hotel, it's alright. Very spacious rooms (more like an apartment), good comfort and alright location. I actually feel bad leaving a terrible review for their service since most of the staff had been friendly and helpful. The thing is, I was almost SCAMMED BY THE HOTEL BELLBOY. During checkout, the bellboy (more like middle aged mainlander thug) offered to order a cab for us. Being a four star hotel (five they claim), I did not expect any issues. However, after ordering the cab on wechat, he asked for 40 yuan, while I took a regular cab the other day for 16 yuan for the same distance. Another (legit) cab had came in and saw the situation, warning me of the scam. This escalated quicky with the bellboy yelling at the driver and forcing to drag him out of his car. At this point I had left already, but looking back, the so called "taxi" that was ordered for me had arrived and it was a black dodgy looking van. Goodbye!!
- Woggles (6/5): - The hotel is great if you need to be around Xintiandi. The rooms are large and useful. However the cleanliness of the showers is suspect. The management need to be bleached to get rid of the mold and to do some minor maintenance to the rooms.
- Verified traveler (8/5): - My regular hotel in shanghai
- Verified traveler (10/5): - Great. very central location, clean, modern, good buffet breakfast, good gym. a little pricey vs other options but good experience.
- Chung Yee (4/5): - The toilet is too old. Front desk stuff wasn’t well trained
- Verified traveler (8/5): - The room wifi was very bad. If you need wifi only at highline can you can decent wifi connection.
- Wuey Sze (10/5): - Very pleasant and comfortable! Would definitely recommend.
- David (6/5): Good spot but tired accommodation. - This hotel is in a fantastic location surrounded by plenty of restaurants, shopping centres and designer branded shops. The restaurant is great with a decent variety of meals for breakfast, lunch and dinner. The ammenities were good too. The Ascott is in need of a complete renovation. The rooms were tired and runned down-stained carpets, wall paper falling down, mould in bathroom and the bath towels had holes/shredded. For the price you pay you would expect the quality of the hotel to be well maintained.
- Christina (8/5): - Perhaps more options on breakfast menu. The hotel should look into some refurbishment/refresh of the place.
- Chew (10/5): - The Ascott is very well kept and centrally located
- Verified traveler (8/5): - Very nice hotel with very good breakfast in a great area. The only thing was it seemed like the bathroom floor was dirty/dusty when we checked into the room. Otherwise everything was great.
- Verified traveler (6/5): - Aged. Furniture well used. Rotten wall facing shower. supposedly 108m2 min space in the apartment i rented, but at least how it is measured in Australia, it would be max 70m2. Good location.
- YU CHEN (10/5): - Good location and good service
- Verified traveler (10/5): - Nice room; quite sizeable. Own kitchen and plenty of closetspace. Nicely locsated in the center and close to the subway(s).
- Verified traveler (10/5): - Comfortable room and very clean. Staff very very helpful.
- Sork (10/5): - Excellent location, friendly staff , huge , clean rooms
- Rachel (10/5): Excellent - Spacious Room and Good Location - We enjoyed our stay at Ascott Huai Hai Road. Great location-right across the street from the metro and shopping centers. Good restaurants close by. If you have an extended stay in Shanghai, it's helpful that the one-bedroom serviced apartments have a full kitchen & washer/dryer. The Wi-Fi was fast. The staff and service at check-in and breakfast were also very courteous.
- Verified traveler (8/5): - The rooms are too big. It is Apartment not a hotel room. I like my stay there, but the breakfast was too expensive. $80 for 4 person only for breakfast.
- Verified traveler (8/5): - Great location and good sized apartments - perfect for a family stay. Room / furniture starting to look a bit worn
- Verified traveler (6/5): Needs updating to maintain a 4-star+ rating - Property is fairly run down and needs updating. Cleanliness is not great, with mold around the AC vents in the room.
- Verified traveler (10/5): - Great Staff and very nice and clean place ideal location access to everything
- Coolman (10/5): - Location, concierge and breakfast style are excellent. With 2 MRT lines within 5 n 15 mins walk which can access to anywhere.
- Verified traveler (6/5): - The space is good. Bathtub looks old. But it was 18deg outside, too noisy to open windows and the aircon only blows hot air. So had to bear with noise with ventilation; or a peaceful sleep but 26deg Cel warm and still air room.
- Joo giam (10/5): - This is my third time staying in ascott, Huaihai hai lu and I always go in November , my wife especially like the ambience at night , street lighting up and the merry making mood , hotel staffs are very attentive including the uncles who pick up your luggages plus it’s near xintaindi , eating place , drinking place aplenty and its safe, with the police patrolling every now and then . It’s a great and enjoyable stay for me and my wife
- Huijing (8/5): - Hotel stay was ok, counter desk ladies are alittle stuck up though
- Louise (10/5): - Great service from staff and great location very central of Shanghai. Close to metro and restaurants.
- Jane (10/5): - wonderful hotel and excellent staffs. will be back later!
- kenneth (10/5): Best place/location combination in SH for foreign - I love this place. I travel to SH a lot. This is my home away from home. So many great spots walking distance away. And the rooms and staff are wonderful.
- Brian (8/5): Xintiandi Value - It's one of the best values you can get in Xintiandi. This is a serviced apartment hotel, which is nice if you want the space of an apartment. For longer stays, it's more convenient to have a refrigerator, washing machine and separate living room. The bar/restaurant at the top is very nice and the gym is a great facility. I wish the pool was longer (it's probably 10-12 meters). Great location and the value for it is hard to beat.
- Zhen (8/5): - It was good with purified water system, but too bad the sewer was so slow, decent place with very competitive rates. Over all was not bad
- Julie (6/5): Spacious Room and good location - This is my 2nd stay and it met my expectations. I discovered another gem which is the Highline bar which has a decent city view.
- Verified traveler (10/5): - Modern and well-maintained, supper clean, preferred location. Staff can speak English and help you call taxi. Wifi is fast. Highly recommended
- Verified traveler (10/5): - Very conveniently located, good transport and restaurants with park next door. Great restaurant and bar on 6/F. stylish and contemporary. Rooms are well equipped with mini kitchen large fridge and washing machine for those targeting longer stays
- Angela (10/5): - Great location-close to metro, shopping centers. Spacious with lots of storage, amenities - including full kitchen & washer/dryer. Staff Service is also very good.
- KAM HUNG (10/5): Good location - Very good location, staff were helpful
- JJ (10/5): spacious and convenience - I love to stay in this hotel. It is easy to go shopping and restaurants The hotel's amenities meet the needs that I expected. Nice staffs and wonderful hotel! I will definitely be back in this fall:)
- Pei Shan (8/5): Not too bad stay - The location of the hotel was good. The room was big and spacious too, was staying in a studio king room, when went in, there was a stench and unpleasant smell in the room. Otherwise, everything is all good and no complaints about the hotel.
- Christina (8/5): - Good location and easy accessible to train station and restaurants. However the place is a little run down and perhaps some upgrading or retrofit to the rooms. Breakfast spread are limited and repeatative. Suggest to change menu and improve variety over the buffet counter.
- Verified traveler (8/5): Great location - We were on a business trip and the price was great for the area. The room was large, but a little worn. The tub didn't drain well when taking a shower, but the L'Ocitane amenities was a plus. The breakfast was good.
- Verified traveler (4/5): Don't be fooled by the photos - We thought this was an apartment hotel, with residence suites. In fact its just a basic hotel room. There is no separate area for sitting or eating, the photos are misleading. For what you get, its not good value. There is construction noise going on all around the hotel, so there is noise 24/7. The rooms are hot, and there's no way to turn the heating down. If you ask, the hotel will come and unlock the window so you can open it, but the pollution and noise make that unfeasible. They gave us ONE breakfast ticket for each day which was a bit misleading. There are 2 people in a double room but only ONE breakfast ticket. So the other person has to buy a breakfast ticket! The breakfast itself is absolute garbage and not worth purchasing - terrible coffee, lipton tea (yes, in China!) and vegetable salad. Definitely not worth paying for. The beds are hard and bouncy, so when one person moves, the whole bed shakes. If you are just one person it's probably fine. The room does have a fridge, stovetop, dishes and cutlery and a washer for your clothes (but nowhere to hang them!). Laundry soap, dish soap and tea towels are provided. The hotel staff are hopeless in terms of helping with directions, advice etc. They speak English but as is typical in China, there seems to be no customer service skills, training or basic empathy. They avoid problem solving.
- Verified traveler (10/5): ascott hotel would stay again!! - Business trip. Great location. Good restaurant Nice bar / lounge. Great views. Good size room. Clean and comfortable. Spacious. Great for a visit To Shanghai. Near French concession
- Mrs Tam (4/5): Poor housekeeping service - Knocked my room 3 times in 1 hour, ask if they can clean the room. Talked very loud in the corridor, regardless if guests were still sleeping. Threw my personal toiletries away! Did not replace the toiletries correctly.
- Verified traveler (2/5): too small - i was rented 2 bedroom and stated that was 1600sqf. but the size of room was only 900 sqf for 2 bedroom. and charged too much~ $ 400.00
- alexander (10/5): Definite place to stay in Shanghai - Excellent!
- Grace (10/5): Fantastic stay! - We loved our stay at the Ascott. The room and facilities are all very modern, clean and of high quality. The staff were warm and attentive. The location is fantastic, right in the center if the action and a short walk to many key attractions. Last but not least, Quick and Flawless check in and check out which he saying a lot for China hotels.
- Michael (8/5): Good hotel in downtown Shanghai - A good and comfortable hotel in an area that is well located for business and shopping. Represents good value for money.
- Verified traveler (10/5): - Great room and facilities! Also perfect location! Love it!
- Verified traveler (10/5): Very good location if you like to shopping - hotel room is big and very nice for 2 or 3 ppl have washer but no dryer location is super convenient
- Verified traveler (6/5): Hotel needs renovation. - Local staffs talk loudly. Room toilet and all wooden furnitures are old and give out bad odor. Lobby smells real bad.
- Verified traveler (10/5): - Location very close to Xintiandi is very good, lots of restaurants and shopping centres in vicinity. The one bedroom apartment we stayed is comfortable and spacious and well equipped.
- Thomas (4/5): Disappointed - Broken toilet for 3 days. Complained twice and maintenance was sent both times, very quickly but didn't fix the problem. 3 days without a flush.,.ugly
- Verified traveler (6/5): A little tired - The checkin staff try their best - but overall the hotel is very rundown and feels tired. The rooms are comfortable, but the bathroom and kitchen area have dirty tiles and broken tap fittings etc. Still again, the rooms are comfortable. Its an ideal location for walking around looking in stores, its also very easy to jump on the subway and get around, but taxi 's don't stop here and the staff are not so helpful in helping you grab a cab. The breakfast area is the most disappointing. The food is very limited and the restaurant closes at 10am sharp. I even had plates removed from my table as I was still eating. The staff are desperate to get the area clean by 10.00am for lunch time patrons. The internet is painfully slow.
- Verified traveler (10/5): - Everything was great with the exception of Wi-Fi. Can't connect with my mobile phone to hotel Wi-Fi. Laptop connection was fine. Hotel need updates with their Wi-Fi system. It's slow and outdated.
- Nick Kelly (10/5): Excellent alternative to hotels - The Ascott is far better than the majority of shanghai hotels. It has an excellent location and the apartment rooms are very well equipped. Staff are keen to help although their English can be a little limited. Another member of staff on the front desk would be good idea during the day. Otherwise no complaints and extremely good value.
- Kwai Yu (2/5): Terrible - Very terrible hotel! everywhere not clean, dust , have some dry vomit on the chair, toilet have insect & fly....it's so disgusting hotel! Bedsheet is not clean, it makes my baby got skin allergic I won't consider to stay this hotel, very poor experience!
- Yolanda (8/5): prime location, poor service from restaurant - My 1st time stayed at Ascott serviced apartment Shanghai. Overall, the location is so prime that it took me less than 5 min walking to the shopping arcades and restaurants. The staff 're friendly and willing to help. The only complaint that I need to remind everyone who is 1st time customer, apart from the breakfast, the only restaurant on 6th floor is always full (despite there is zero customer) in it, the lady whose attitude is rather arrogant and not keen to help, will always ask you, have you booked? If not, it is mission impossible to get a table there. This is a big concern to me as one of the reasons if not most important to choose a serviced apartment instead of hotel gotta do with the way they make you feel more like home by providing the kitchen, washing machine and friendly restaurant. Unfortunately the latter one is not available and this needs to be improved.
- WanLungRyo (10/5): Convenient location - central area in shanghai, close to subway station. Convenient location, and nice hardware
- Verified traveler (6/5): Front desk staff very slow & with attitude - We book 2 rooms, same price . One room was ok, but the other room was old and smells bad.......very disappointed
- Tony (8/5): Ascott Huai Hai Shanghai - The breakfast was quite disappointing. Not buffet type
- Verified traveler (6/5): Did not sleep well.... Breakfast very not OK! - I don't know if it is the problems of hotels.com or Ascott....it seems Ascott did not get the requirement of non-smoking room and 2 single bed required .... So there was a long waiting and a mess during checking in ...And Ascott providing summer quilt in winter day ,so very cold in the room. If turn on the A/C (heater), the wind blow directly on my head...I had a bad sleep there .
- Verified traveler (10/5): - Enjoyed our stay at the Ascott. Staff was great and room was very clean.
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