Hotel Santa Hill

Location: Refik Saydam Caddesi No:14 Taksim, Istanbul, tr

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Parking
• Non-smoking rooms
• Air conditioning
• Family rooms
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Car hire
• Currency exchange
• Non-smoking throughout
• Private check-in/check-out
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Allergy-free room
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Key access
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Self parking (surcharge)
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Offsite parking discounted rates available
• Internet access
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Single Room

  Featuring free toiletries, this single room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned single room features a flat-screen TV with satellite channels, soundproof walls, a wardrobe and a safe deposit box. The unit has 1 bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room

  Decorated in Ottoman style, this room includes 100 % organic visco bed.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Triple Room

  Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. The triple room features parquet floors, a seating area with a flat-screen TV with satellite channels, air conditioning, soundproof walls, as well as a wardrobe. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Anonymous (10/5): Exceptional -
• Aleksei (8/5): Very good - Nice personnel and breakfast, big room, AC (!!!). I prefer to stay there for 1 night only - nice place, but not far from the road and mosque (noisy at night and in the morning), although it's not a problem for me.
• Husaj (3/5): Poor -
• Zurab (1/5): Bad -
• zeljkop808 (2/5): !!!Not recommended!!! - !!!Not recommended!!! The experience was awful. Beds were very bad and broken. The cleanliness was also very bad. Plus there was moisture in the rooms. They charged us 100e for 2 nights. We wonted to leve and we wanted our money back, they refused and said it was not their policy to do refounds. They wanted to give us another room in the same condition with a demand that we leave the very next morning.... !!!Not recommended!!!
• Garcia (10/5): Exceptional -
• Gagandeep (8/5): Very good -
• Anonymous (8/5): I will recommend this place to friends - I like the location. The rate is also fine. Cleanliness however needs to improve. It has small insects that continued biting us over night. The room was not cleaned everyday. The staff did not speak English which made the communication difficult.
• David (1/5): Shan't be staying there again - Looked like a old Victorian room, everything was broke, everything was super dirty I had to clean the windows as your couldn't see out of them, literacy everything was wrong in this place Everything from the decor, the price for the room, the fact it was so dirty, not once did anyone come and clean the room in the 2 weeks I was their just a big disappointed
• Yupi (6/5): Pleasant - They apparently allocated me a staff room; floor was broken, someone's hairbrush in the bathroom, a closet with full of men's cloths and shoes, and half-filled refrigerator beeping all night. Next day they allocated me a new room.
• Hamed (1/5): Bad -
• Krasimir (10/5): Very good hotel! - The hotel is very close to the central part of Istanbul. The rooms are very nice, big and clean. Everything you need is provided. The staff is very kind and responsive. Thank you! Everything is ok 👌
• Krasimir (10/5): Exceptional - Everything was fine. Very comfortable place. The guy on the reception was very kind and helpful. Highly recommend!
• Razan (10/5): Safe, Comfortable, Family Friendly, Nice Staff - - The location is great away from the hussle of taksim and Beyoğlu but so close to the middle of istiklal road, where you can be in Istiklal within 5 min not more. The hotel is located on the flat highway, no need to climb hills or pass through dark scary alleys at night. - The staff are so polite and helpful. - The room I was given was big enough for 3. We got 2 single beds and 1 double and they were comfortable. - Free coffee and tea at the lobby * The toilet doesn't smell at all like in other hotels around istanbul and this gives the place an extra star!! * And another extra star for having an elevator which is not found in most boutique hotels in istanbul *** And extra 3 stars for being Family friendly. No need to worry about hearing inappropriate noises coming from other rooms at night like in taksim and Beyoğlu area hotels. There are always police men around since the police station is close . - Some of the furniture needs renovation. - The lights are dim - The electric sockets are placed on one wall only
• Asser (9/5): Super Duper little boutique extraordinary - Awesome location walkable to everything, cool decor and very friendly front desk always available to help. Very comfy and cute.
• Sief (1/5): Rooms are full of cigarette smell , no housekeeping , shower hosepipe is leaking , rude behaviour by - Rooms are full of cigarette smell , no housekeeping , shower hosepipe is leaking , rude behaviour by the staff , i don't recommend anyone to stay in this hotel . Worst experience ever.
• Vitalii (10/5): Great place to stay, close to everything you may want to visit in Istanbul. - Perfect location
• Ravina (7/5): Good - Owner was helpful. If any problem he was available with solution
• Filip (7/5): Good -
• Christine (5/5): Passable - It’s convenient.. on the main road ..the bed was comfy & the heat worked well.. The staff was alway there & smiling . Made me feel safe and I couldn’t beat the price. Wish the hotel had been maintained better.. someone did a repair with a caulking gun & it ruined the tub’s appearance making it look more run down.. pealing wall paper & the bathroom smelled funky ..,it’s just tired but what can one expect when paying $25 A day ? It was clean & friendly helpful staff
• Amskane (5/5): Fair enough - Property is closed to the taqsim square, and shops. Room smells old or smells like smoke, It’s not soundproof, no tea and coffee in your room as usual Beds needed some changes not comfy
• Ejaz (8/5): Very good -
• Mohamed (9/5): Superb -
• Milen (2/5): Very poor - Only the location, nothing else. Many things: 1. Upon arrival, the room was not available. They offered us another room for one night, with the option to change it the next day, when our room becomes available 2. All the interior was very very old, worn out (not as in the pictures), broken and dirty 3. The hot water was available only from time to time. If you are lucky, you would have only for a quick shower. 4. The overall hygiene was terrible (especially in the bathroom) - dirty everywhere, mold everywhere, awful smell 5. Smoking is obviously allowed everywhere - all rooms were with "No smoking🚭" sign, but with ashtrays everywhere and strong cigarette smell 6. No room cleaning (literally!!!) 7. Constant electricity cuts!!! 50% of the stay there was no electricity. No serious explanation like the staff didn't care about our complaints. 8. Without electricity, there was no heating, no hot water, total darkness! (Even out phones went dead and not able to use torch light). 9. The staff didn't speak any English, or any other languages than turkish. 😖 10. Very noisy - the windows were so old that didn't provide any soundproofing from the noisy boulevard in front of the hotel.
• John (7/5): Good -
• Oyatullo (10/5): Exceptional - All great thanks
• Mohsin (1/5): Bad - Unpleasant staff having no etiquettes. Treatment by the staff.
• Menel (8/5): Great location - Great location, good value for price. very helpful réception staff.
• John (7/5): Great staff in classic building, good location in need of updates - Excellent, helpful, friendly staff Old building (with nice old features), but in need of upgrades and deep cleaning.
• K6402GEjohna (4/5): Slow wifi and water keeps getting cold - I have stayed at this hotel for 10 days and overall the hotel design is nice but in the room when i shower the water keeps getting cold first it will be hot for 20 seconds then after that cold for the entire shower also the wifi is slow and bad it keeps switching off and on and its overall very slow
• Rahim (6/5): Pleasant - The staff were nice and friendly. The beds were not comfortable at all. The breakfast options were way too narrow.
• Mohsin (3/5): Poor - Hotel staff lacks basic courtesies. So I don't recommend this hotel to anyone.... Behaviour of the hotel staff...
• Matthew (3/5): Poor -
• Aljosa (7/5): Good - The hotel staff is friendly and helpful. I have to praise the young guy who worked at the reception and the older lady who simultaneously worked at the reception and the kitchen. They are really the bright spot of the hotel. In the whole room, a strong smell of cigarettes can be felt, which has penetrated into things and walls and cannot be expelled. You can constantly hear the traffic noise from the road ahead because the window cannot be closed completely. The bed is too short, the air conditioner didn't want to heat, the television channels didn't work, the internet connection was constantly interrupted every few minutes and after that I couldn't connect to wireless at all. Sound insulation is very poor and you can hear footsteps and events from the rooms around you.
• Gabriele (8/5): Very good -
• Tanser (10/5): Exceptional - Amina custome service and breakfast Ali makes the best eggs in Turkey Massive room Great location Free coffee and tea 🍵 Noise free The owner needs to give Amina & Ali more lira for such great customer care Everything was perfect Thanks to Amina & Ali
• Yosyf (8/5): Very good -
• Tarik (10/5): Exceptional -
• Anna (5/5): It was fine. - Staff was friendly and helpful. Location is really good, it is in city center. Free parking space for guests. Fotos are not showing actual condition of the hotel, it looks not so nice anymore. It is quite loud at night because of the main street. There was no breakfast even though it shall be.
• Yosyf (10/5): Exceptional -
• Borislava (7/5): A decent hotel for a short stay - The rooms are specious and you can park your car. There isn't a parking, you leave it on a street, but there is a parking space of the hotel on the street. The staff is very kind. The area is nice and the hotel is very close to the main street with the shops, on a walking distance. It is also close to a bus station and you can easily go to the blue mosque and the other attractions. The beds are comfortable and nice. - It is noisy. The hotel is on a boulevard, and unfortunately the windows are very thin. There is a lot of traffic all night, so you hear everything. - The breakfast is the same every day and it is very poor. It is a plate with boiled egg, two small slices of cucumber, one cherry tomato, one small slice of yellow cheese, one small slice of ham, 4 olives (2 black and 2 green), 2 cups of jam and one small cube of cheese and bread. There is instant coffee and instant milk, no fresh milk, and there is tea. That's it. - Our friend's room wasn't able to be locked, so it was open all the time.
• Ehsan (1/5): Beware of this place for your health!!! It's full of insects inside of beds and furniture!!! - Nothing! Not clean at all! Not friendly at all!
• Walid (10/5): Exceptional - Hotel staff was great Nothing
• Ksenija (9/5): Superb -
• Evangelia (10/5): Exceptional - The location is very nice,in 5' you are in Istiklal.Easy access in buses and metro.Helpful and friendly staff!I definitely recommend it!
• Tanja (10/5): Exceptional - Good location,good price and very polite and helpfull staff.
• Mason (1/5): Lie about the fixing the hot water and shower and ask for extra money - I did like anything about this place Very poor service not respect to customer. No hot water very cold room in winter time
• Besfort (10/5): Exceptional - everything was fine Eminja was a excelent woman, Staff and lokacion is perfect
• Jihen (10/5): Exceptional - The staff were very nice and helpful
• Tamara (10/5): The staff is amazing! - Everything was fine, but the best experience is from staff. The young guy from the night shift and the woman who was cleaning room and preparing breakfast are very kind and welcoming and without them, this place wouldn't be the same.
• Ahmed (5/5): Passable -
• Ejaz (10/5): Exceptional - good
• Ahmed (1/5): Bad - Nothing Small room not as written most of the space in the bath room Bad breakfast
• Gergana (7/5): Good - Kind and accommodating stuff, room is a good size, quiet for the location Stuff didn't speak well English
• Belaziz (10/5): Exceptional -
• Selim (9/5): Recommended Place! - The whole experience was good. Location is great, close to Taksim Square or you can hop on a bus and go to Eminonu. I took only once to try but breakfast was more than enough. Maybe there were lots of tourists staying but sometimes WI-FI was not usable.
• Danyal (10/5): Exceptional - It was close to the centre and everything was perfect there i absolutely recommend it
• Shaikh (10/5): Morning breakfast good staff is good specially ameena And night reception staff is nice 👍 👌 😊 - Staff is good room clean 👌 Room is good ! road side view is good 👍
• Maaz4179 (4/5): Overall not a pleasing stay.. no proper toileteries as well and no english speaking staff.. - Breakfast - The saddest breakfast i ever had.. I got cheated in the name of the breakfast, just some prices of bread and nutella and honey. No free water as well. Room - The smallest room i ever lived in. It was so tiny, what they showed online and what they gave was so different. Location - Location is good, close to the main shop areas. Room space.. Dinner.. shabby outlook of the room. Its actually not a proper hotel type.. its a small house turned into rooms. It does not look like a hotel at all and more like an Inn.
• Mahmoud (7/5): Good - Serving breakfast in the room if requested. There is plenty of space in room Peacful room Air conditioning Slippers Nice staff Shower breakdown
• Anonymous (6/5): Pleasant -
• Sadegh (5/5): Passable -
• Maksim (10/5): Exceptional - All was very good. Nice cozy room, friendly staff. Good location.
• Anonymous (1/5): Bad -
• Varhoushi (3/5): Poor -
• Miro (10/5): If I travel there again of course, stay in the same hotel! - Very very friendly and helpful staff! Location is very grate, near by everything one need it!
• Imran (6/5): Pleasant -
• Cemal (8/5): Very good -
• Bisma (8/5): Very good -
• Ameer (10/5): I felt welcomed, they help till the end, they suggest everything good! - Amazing and the staff are awesome!!!!!!!! Nothing, perfect to its price!!!
• Mohamed (8/5): Great - I stayed in the Hotel for 4 Nights and it was amazing First the location was great near Taksim Second the staff was amazing and talkative and fun people also they speak English and helped me whenever i asked , Ibrahim , Ahmet and Amina are the best Last thing Room was clean , air conditioner works , good Internet The building kinda old but it’s wasn’t a problem to me
• Andrey (9/5): Very good value for money - Ahmet was very helpful and an absolutely wonderful host. Was a real pleasure to talk to him. The room (31) was large enough with everything necessary. The bed was quite big for two. For the price we paid the property was a very good value for money. Still, just be prepared that it is not new (let’s put it this way).
• Muhammad (10/5): Very good service. Mr. Ibrahim pasha hotel manager is very nice and friendly person - Location is perfect very close to Taksim square
• Leon (3/5): Poor -
• Soekarno (10/5): Exceptional - The place was home for our 7 days The main people Ibrahim and Ahmet was best Ibrahim helped a lot detailing with when and where to get an item whether it was food or shopping The room service was very proper everyday, hats off to the lady I would totally 100% recommend this hotel The city view is great Getting watch the traffic or sunset just a 2min walk outside the hotel If i go to stay at istanbul again i will definitely choose Santa hill and the room 203 again. Thankyou Nothing to dislike
• Hossein (9/5): Superb -
• Anton (9/5): Superb -
• Syed (10/5): Exceptional - Ibrahim is a wonderful person and ge helped and guided us for everything we asked of him. Also arranged taxis, massage, and boat tours for us at discounted prices. Many thanks 🙏🙏 to him.
• Eid (7/5): Good -
• Inkar (4/5): Disappointing - dirtiness
• Muhammad (5/5): Passable -
• Leong (10/5): Exceptional -
• Leong (10/5): Exceptional -
• Hadi (5/5): not what we expected and paid for - No breakfast rooms are not as they portraited on the booking.com location is good it is an old and poorly rennovated place. The images are absolutely misleading
• Abarghoueinejad (6/5): Pleasant - location not cleaning room properly
• Sahar (8/5): Very good - Location, cleanliness, staff The bed was not comfortable. The staff speak weak english .
• Peter (10/5): Exceptional - Great place. They charge extra money if you pay with a credit card
• Anonymous (10/5): It was lovely, special thanks to Ms. Ameena from Housekeeping she was very helpful and also for the lady at reception sh - the location the receptionist was not welcoming at the beginning he was a male (no warm welcome and hospitality)
• Florin (1/5): Cheap, but you get what you pay for - Very dusty hotel, no idea how it got 7.8 from other visitors reviews I have booked a double room and a friend joined the 2nd night. When he arrived, the reception guy told me he can't stay with me. Only after I told him that I paid for a double room he asked for the passport. After that, all the other receptionists asked for the ID again and again. Very annoying. The furniture is old and walls are dirty, bathroom is from the 90s. The reception girl is very nice and kind. On Friday night someone was shouting in the reception/corridors, there was noise for about 1-2hours and wasn't able to sleep... however, beds are comfy.
• Florin (1/5): Bad -
• Ahmed (8/5): Very good - The receptionist all of them were great and the lady for housekeeping...thanks to them all
• Zvi (10/5): Exceptional - Love this hotel especially amina she is great always helpful also reception team and the rooms are awesome and so clean and comfortable
• Zvi (10/5): Exceptional - I love this hotel always staying there when coming to Istanbul Very clean best location rooms are awesome the staff is very nice especially Amina
• Moataz (5/5): Passable -
• Mahmoud (10/5): perfect - the location was nice, staff was very helpful and kind, They don’t speak English very well but really didn’t get any problem from that, they were very kind and nice, highly recommended
• Naina (4/5): Its just ok - Location Staff rude, room was dirty, shower never had hot water for 2 days when asked the staff they said this hotel most days No hot water so in Dec-Jan they expect you to have shower with freezing water
• Sherihan (3/5): Poor -
• Alyetama (10/5): Exceptional -
• Aze_ (8/5): Very good -
• Mahmoud (10/5): Exceptional -

Photos