JW Marriott Marquis Miami
Location: 255 Biscayne Boulevard Way, Miami, us
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Amenities and Activities
Indulge in the indoor golf school, basketball court, and full-service spa at this hotel. Unwind in the heated outdoor pool or enjoy a game at the bowling alley.
Exquisite Dining Options
Savor breakfast with riverside views at ThreeFortyFive and explore two restaurants offering a fusion of Mediterranean, American, and International cuisines for lunch and dinner.
Convenience and Comfort
Relax in guest rooms featuring a 52-inch TV, en suite bathroom, minibar, and hot drink facilities. Stay connected with the 3D media room, fitness center, and business center at your disposal.
Experience luxury and convenience at JW Marriott Marquis Miami – book your stay now!
Important Information
Policies
Check-in: 04:00 PM - 04:30 PM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Room service
- Lift / Elevator
- Luggage storage
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Car hire
- Massage services
- Table tennis
- Non-smoking throughout
- Concierge service
- Paid WiFi
- Coffee Shop on site
- Spa/wellness center services
- Beauty Services
- Manicure
- Pedicure
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Physical distancing in dining areas
- Food delivered to guest room
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Mobile app for room service
- ATM/banking
- Front desk (limited hours)
- Billiards or pool table
- Snack bar/deli
- Tennis lessons on site
- Self parking (surcharge)
- Beach yoga on site
- Fitness facilities (surcharge)
- Internet access
- Games
- Reception hall
- Secured parking
- Garage
- Health or beauty spa nearby
- Swimming nearby
Rooms Available
-
Junior Suite
This junior suite includes a seating area with a sofa and flat-screen TV. Additional amenities include a mini-bar and a private bathroom with a bathrobe and hairdryer.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
-
Superior King or Double Room with City View
This superior room includes city views and offers concierge lounge access for free: - continental breakfast - snacks - afternoon tea
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Executive lounge access
- Toilet paper
-
Executive King Suite
Offering views of the city, this executive suite includes a seating area with a sofa and flat-screen TV. Additional amenities include a mini-bar and a private bathroom with a bathrobe and hairdryer.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
-
Bay View Suite, 1 Bedroom Executive Suite, 1 King, Bay view
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The spacious air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
Large Room - Concierge Lounge Access/Hearing Accessible
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The double room features air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
One-Bedroom Executive King Suite with City View - Hearing Accessible
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
Bay, Guest room, 1 King, Partial water view (Mobility and Hearing Accessible w/ Roll-in Shower)
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
Superior King Room with Bay View
This superior room includes a bay view and offers concierge lounge access for free: - continental breakfast - snacks - afternoon tea
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Executive lounge access
- Toilet paper
-
Executive Room, 2 Double Beds
2 Double Beds
Soundproofed room
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Deluxe Room, 1 King Bed, City View
1 King Bed
492-sq-foot room with city views
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Suite, 1 Bedroom, Corner
1 King Bed
1066-sq-foot soundproofed room with bay and city views
Layout - Bedroom
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Executive Room, 2 Double Beds (Mobility/Hearing Accessible, Tub)
2 Double Beds
Soundproofed room
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Room, 2 Double Beds (Concierge Lounge Access)
2 Double Beds
486-sq-foot soundproofed room with bay and city views
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Roll-in shower
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Room, 1 King Bed, City View
1 King Bed
492-sq-foot room with city views
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Executive Room, 1 King Bed
1 King Bed
618-sq-foot room with city views
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Low-height electrical outlets in bathroom
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Room, 1 King Bed (View)
1 King Bed
486-sq-foot room with city views
Internet - WiFi
Entertainment - 50-inch Smart TV with premium channels, Netflix, iPod dock
Food & Drink - Espresso maker, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, separate bathtub and shower, bathrobes, and designer toiletries
Practical - Laptop-compatible safe, free weekday newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioning
Accessibility - Grab bar near toilet, height-adjustable showerhead, roll-in shower, phone accessibility kit, closed-captioned TV, low-height door lock, lever door handles, low-height electrical outlets in bathroom, low-height view port in door, visual fire alarm, and wheelchair accessible
Eco-friendly - Energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Interconnected room(s) available
- Bottle of water
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Espresso maker
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Separate bathtub and shower
- Down comforter
- Pillow menu
- Free cribs/infant beds
- Bedsheets provided
- Smart TV
- LED light bulbs
- Closed captioned TV
- Lowered electrical outlets in bathroom
- Lowered peephole/view port in door
- Height-adjustable showerhead
- Visual fire alarm
- Lever door handles
- Change of towels (on request)
- Change of bed sheets (on request)
- Mobile key entry
- Energy-saving switches
-
Large King or Double Room - Hearing Accessible
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The double room provides air conditioning, a mini-bar, a tea and coffee maker, a seating area and a flat-screen TV with cable channels.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
Superior King or Double Room with Bay View
This superior room includes a bay view and offers concierge lounge access for free: - continental breakfast - snacks - afternoon tea
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Executive lounge access
- Toilet paper
-
King or Double Room with City View
This room features a city view with a flat-screen TV and a small seating area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
Deluxe King Room
This spacious room features a flat-screen TV, desk, and small seating area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
King or Double Room with Bay View
This room features a bay view with a flat-screen TV and a small seating area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
One-Bedroom Corner King Suite - Hearing Accessible
Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a seating area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
Larger Guest Room with One King Bed - Hearing Accessible
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
-
Guest room, 2 Double, City view
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
1 Bedroom Junior Suite, 2 Double, City view
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
-
Deluxe Double Room with Two Double Beds
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The double room features air conditioning, a mini-bar, a tea and coffee maker, a seating area, as well as a flat-screen TV with cable channels.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
-
Larger Guest room, 1 King (Hearing Accessible)
Providing free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The air-conditioned double room provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a seating area. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
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Concierge lounge access, Larger Guest room, 1 King (Hearing Accessible)
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. The double room features air conditioning, a mini-bar, a tea and coffee maker, executive lounge access, as well as a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Executive lounge access
- Toilet paper
- Hearing accessible
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1 Bedroom Suite, 1 King, Corner room (Hearing Accessible)
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. This suite is air-conditioned and features a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker and a seating area.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
- Hearing accessible
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Bay, Guest room, 1 King, Partial water view (Mobility and Hearing Accessible w/ Tub)
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and an adapted bath. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Adapted bath
- Hearing accessible
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Concierge lounge access, Larger Guest room, 1 King (Mobility and Hearing Accessible w/ Tub)
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. This wheelchair accessible double room features air conditioning, a seating area with a flat-screen TV and an adapted bath. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Executive lounge access
- Toilet paper
- Adapted bath
- Hearing accessible
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1 Bedroom Executive Suite, 1 King, City view (Mobility and Hearing Accessible w/ Tub)
Offering free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The air-conditioned suite offers a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
- Adapted bath
- Hearing accessible
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Larger Guest room, 1 King (Mobility and Hearing Accessible w/ Roll-in Shower)
Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath and a hairdryer. This wheelchair accessible double room has air conditioning, a seating area with a flat-screen TV and a roll-in shower. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Alarm clock
- Toilet paper
- Hearing accessible
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1 Bedroom Executive Suite, 1 King, City view (Mobility and Hearing Accessible w/ Roll-in Shower)
Providing free toiletries and bathrobes, this suite includes a private bathroom with a bath and a hairdryer. The air-conditioned suite provides a flat-screen TV with cable channels, a mini-bar, a tea and coffee maker, a seating area as well as city views.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Sofa
- Alarm clock
- Toilet paper
- Hearing accessible
Guest Reviews
- Michal (9/5): - Perfect everything
- Sabrina (10/5): -
- Carlos (8/5): -
- sashar943 (2/5): If you’re a POC, RUN! - I am deeply disappointed by the way we were treated at this hotel. We were given only 15 minutes notice that we had to leave because of a prom event, despite being paying guests. When we calmly asked to speak with a manager to understand the situation, instead of bringing management, they sent security to confront us. Also, there were other guests at the pool and there was no security called on them. As Black women, the way this situation was handled felt targeted, dismissive, and completely unacceptable. No guest should be treated with intimidation instead of professionalism and respect. I would not recommend staying here based on this experience. As a gold member I am disgusted and disappointed.
- Heinz (9/5): -
- Tunali (10/5): Exactly what I expect from a JW - We stayed in one of the renovated rooms (Inspired, King Room) with our 2 year old and it was perfect. Location is great and the room was large and comfortable. I would definitely stay again.
- Nataliemaluf (10/5): Andres Meneses made our stay unforgettable - We had a wonderful stay at the JW Marriott Marquis Miami, and a big part of that was thanks to Andres Meneses, the concierge. He truly made our experience extra special. Before our trip, I reached out to the hotel for help with beach and dinner reservations, and Andres went above and beyond by calling and texting me ahead of our arrival to make sure everything was taken care of. He is incredibly kind, attentive, and has such a great attitude. You can tell he genuinely cares about guests. He also helped us with a room upgrade at check in, which really elevated our stay and made it even more memorable. Because of him, we will absolutely be coming back. The hotel itself was great. The room was spacious, and the bathroom was also very large. The gym was impressive. The only downside was that the bathroom lighting was not ideal for getting ready. Overall, a fantastic stay with truly exceptional service.
- A2576IXdianeh (10/5): Superb Service and Exceptional Experience Worth Mentioning - My husband and I stayed at the JW Marriott Marquis in Miami for two nights for a quick weekend trip to see Loan Depot Park and to explore Miami. We were so impressed with our experience at the JW Marriott Marquis that I wanted to share some highlights. Our check-in with Jules started off our stay, and we were impressed with his professionalism and quick ability to find us an available room. The room we had was a corner suite, and it was decorated beautifully. We loved the scent of the soap, shampoo, and conditioner, and the huge bathroom as well as the amazing view of the city. We went and checked out the entertainment area on the 19th floor and enjoyed a little duckpin bowling. I wish I had asked for the name of the gentleman at the front desk because he was so kind and remembered us the next day when he saw us. We decided to grab a bite to eat at The Met Cafe, and we had Diedier (sp?) as our server. We sat at the bar and had a very enjoyable conversation with him. He was such a wonderful server and did such a great job explaining the level of care they take at the hotel to train their staff on safety measures for allergies (since I have Celiac Disease). He recommended the chocolate lava cake which we came back for the following night after our baseball game. We were so impressed with the level of service and how friendly everyone was at this property so much that I will always look for a JW Marriott Marquis when we travel to other large cities. Top notch hospitality!
- DIDEM (10/5): It was excellemt. - Location and the hotel accomodation
- lisanW2325IV (10/5): Outstanding Concierge Team and Service - I had an excellent stay at the Marriott Marquis in Miami. The concierge team, Andres and Nina, treated me like a VIPas they assisted me with my stay on the property and in the city. Andres went above and beyond. He was professional, and intuitive in understanding the type of experience I was looking for. His recommendations for restaurants, beaches, and entertainment were suited to me and made my time in Miami feel personalized and effortless. The level of service is appreciated and made the stay all that much more memoriable. I would recommend this hotel to anyone visiting Miami, especially if they value thoughtful, attentive service.
- Krisztina (5/5): Unprofessional, nowhere near 5-star level service - Good location Service is a mess. We booked a room for three people (2 adults+1 child) and there was no bed for the child. After this we asked if we were ok with a downgrade… After a tantrum we finally got an upgraded room with two beds. The next day had to wait 20 minutes to get breakfast and another 20 to get back our luggage. Rooms are very old and in need of refurbishment.
- Karen (8/5): -
- alisonlJ1365FK (10/5): Great service - SO grateful for the excellent service at valet. Thank you to Justo Lopez and team for helping me out - a great end to a great stay at the Marriott Marquis. 10/10
- jakeelizabethb (10/5): Great Experiences at JW Marriott Marquis - Miami - From the moment our family arrived at the JW Marriott Marquis Miami, we knew we had chosen the right place to celebrate such an important occasion. We were greeted in the stunning lobby by Andres, and within seconds, he became an unforgettable part of our experience. His warm smile, genuine kindness, and the way he connected with every member of our family immediately stood out. It wasn’t just a greeting it felt like we were being welcomed by someone who truly cared. Andres went above and beyond by offering thoughtful recommendations for activities around Miami, helping us make the most of our time together. What really impressed me was the personal touch he didn’t just point us in the right direction, he walked us to the elevator, ensured we were taken care of, and made the entire arrival feel seamless and special. Most importantly, he made my wife feel confident that we had made the right decision in choosing this hotel and that meant everything. People like Andres are more than employees they are the face of the business. Their ability to deliver true white-glove service transforms a stay into an experience, and a visit into a lasting memory. Andres represents the very best of hospitality. Because of him, our family celebration in Miami started off perfectly, and we will absolutely be back.
- GuyaneseMadness (10/5): Lovely 2nd time at the Marriott Marquis! - We stayed at this hotel last year during a couples trip and had a good time. We chose this hotel again for our more recent trip given our last stay. Check in was quick and we were offered bottled water. The suite we had this time was quite large and we thoroughly enjoyed it. We love the TV in the mirror in the bathroom as a special touch. Last time we were the property, the hotel was very full and bustling. This time, it wasn't so much the case, and it felt nice. The hotel and hotel room were both immaculately clean. Although we didn't use the facilities as much as last time, everything was in good condition. We had a nice and relaxing stay at the Marriott Marquis and won't hesitate to go back on future trips!
- Z4200VHginab (8/5): Great staff just a little noisy. - Location is good but I personally prefer a location after the bridge. Although the staff was amazing . Resiel & Ivan from valet parking were great and also the lady from the coffee shop.
- renatocM8209SQ (10/5): JW Marriot - Valet Parking - The Marquis Marriott Miami is an excellent hotel—clean, modern, and in a great location. Brandon from valet was professional and helpful, making arrival smooth and easy.
- TX1969 (6/5): Pool Closed and 4 pm check in - The pool closed on a Saturday at 5 pm and remained closed all day Sunday. Despite my elite status, I had to wait until 4 pm to check in. I enjoy Platinum Elite status and spent $400 per night. While the Met Cafe Lounge and the Executive Lounge were 5 stars plus, everything else did not work for me
- allisonjY6095PV (10/5): Best valet service I’ve ever experienced! Thank you Justo!!! - I drove in from Tampa and was having some car trouble. Justo, the valet manager, took it upon himself to be my night in shining armor and save the day. Truly unparalleled service and forever grateful for all of his help!
- kadamnagpal (4/5): Hotel seems busy as it doesn't want to be bothered by guests and hardly pays heed to guests services- Avoidable - With two stars iam trying to be liberal to start with.. The problem starts, right at the start from the front door men, with unwelcoming staff , who are least caring for guests arriving and helping them out if they are with luggage.Mistakenly I went to Marriott marquis property with the similar address two streets across and I could see the smile and excellent way they were handling guests ; which unfortunately was no where to be seen in this prime of a property. The Biggest thumbs down was the guest relations and front desk staff.Hsopitality starts with a welcome and a smile , which is non existent .As a policy they have Introduced' AI ' from room phone service , which has trouble understanding other dialects , and is extremely difficult to bypass; only two things that can be a reason , either they are understaffed and overworked or they dont want your calls from rooms. Very unhelpful and un empathetic staff ( naming a few Shall be Ms Olivia and desk staff doing night duties) were simply unconcerned and unbothered by any complaints and requests . I dont understand how they were trained or probably it could be the ethos of the organization,I guess. Housekeeping although with a language barrier were always helpful and very kind so full marks to them Restaurant staff was also good and courteous as expected . The best part of certain branded and "autographed'chains, which became a brand to start with was always the ethos, guest centricity,courtesy , compassion and the way of handling guests , which I feel was non existent and lacked in all departments. I would say Avoid and approach other Marriott hotels across the street or some other hotels nearby who pay heed to guests requests . The culture of 'hospitality' seems dying ; coming from India /South east Asia I can see it stills exists but in a few years it will be thing of the past
- Franco (8/5): - Localisation, vue, confort, accueil. Rien
- Jose (7/5): Buen hotel el downtown tiene un tráfico muy pesado. Como instalaciones bien pero desayuno no vale la pena valer parking - Habitaciones cómodas amplias limpias Parqueo 76 dólares el día me parece exagerado. Desayuno incluido no vale la pena muy regular para el precio que se paga, si deseas un desayuno adicional en 48 dólares tampoco vale la pena
- lulumama (8/5): Marriott marquis- good value for your money - We were upgraded to a large executive room on the 41 floor . Huge bathroom well appointed and their executive lounge is well appointed with helpful staff .
- Eddie Cason (10/5): -
- Isataba85 (10/5): Great location, outstanding service! - My husband and I stayed at the JW Marriott Marquis Miami the week of March 16 while in town for the World Baseball Classic, and we had a great experience. The hotel is very well located in downtown Miami, making it easy to get to other parts of the city. The overall atmosphere of the hotel always feels welcoming. One person who truly made our stay special was Andres Meneses, the Chief Concierge. He was incredibly helpful during our visit — assisting with reservations at restaurants like Amazónico and even arranging a bottle of champagne to be sent to our room to celebrate my husband’s birthday. That level of attention really stood out. Thank you to Andres and the entire team for making our stay so enjoyable.
- joelh323 (10/5): Another Excellent Stay At the JW Marriott Marquis - I stayed at the JW Marriott Marquis Miami the week of March 16 while in town to catch the World Baseball Classic, and once again the stay was excellent. The hotel’s location is hard to beat. It’s centrally located and makes it very easy to get around Miami — whether you’re heading to South Beach, Wynwood, Coral Gables, or just exploring downtown. The rooms are consistently comfortable, well maintained, and exactly what you’d expect from a top-tier JW property. But the real reason I keep choosing this hotel every time I visit Miami is the service. Andres Meneses, Chief Concierge is a gem. He consistently goes above and beyond and treats guests like family. During this stay he helped us secure reservations at hard-to-get restaurants like Amazónico and even arranged for complimentary champagne to be sent to our room for my birthday celebration. It’s those kinds of thoughtful touches that truly make a difference. The location and Andres are why I keep coming back to the JW Marriott Marquis Miami.
- יונתייב (1/5): -
- HUMBERTO (10/5): Feliz - Excelente hotel Todo bien
- kennethsM4260OE (10/5): Great experience. Attentive staff. Solid location. - We stayed for 3 nights in mid March (wife's birthday and WBC tournament) and were very pleased with our experience. My family and I were upgraded upon arrival, given our Bonvoy status, and we loved the spacious and comfortable suite. The floor to ceiling windows offered great views. You'll love the pool. It's chic. Be sure to try and get one of the lounge beds. The sun fades a bunch after 3pm due to the buildings but it's still a really relaxing place to hang. Important: the staff was very attentive. I was impressed with the front desk, housekeeping and restaurant personnel. They made sure everything was extra clean and the property was extremely well maintained. My favorite, though, was the main Concierge Andres Meneses. He made sure our stay was memorable and added unique amenities throughout our time. His restaurant recommendations were great too and they helped to secure reservations. Personally, it's so good to see that type of service, usually absent since Covid, alive and well at this location. He and his fellow Concierge Yonatan, really do care about people and want to ensure the old school hospitality is felt. Overall: solid place. Highly recommended.
- Andy (7/5): - Location. Rooms are spacious but layout a bit dated. The room layout, tub in bathroom, one face basin, the charge for Internet which is crazy in this day and age; the cellphones don't work well in the rooms which I guess is to force you to buy internet connection; valet parking very steep.
- Valeria (5/5): - Ho selezionato una camera più grande con letto matrimoniale e letto queen size per 3 persone Siamo arrivati e abbiamo trovato una stanza con letto matrimoniale e poltrona letto per la terza persona Indecente Ci hanno cambiato la stanza abbiamo ottenuto una camera con due queen size ma non c era motivo allora di scegliere una camera extra size con prezzo più alto
- Sahayb (2/5): - From the moment of arrival, the front desk team displayed an unwelcoming and dismissive attitude, as if we were requesting complimentary services rather than being paying guests. This tone alone set an uncomfortable first impression. More concerning issues followed: I informed the front desk that a friend would be arriving later that evening and requested assistance in finalizing the deposits. This request was refused and the guest waited more than 1 hour to give him the room key. My guest were held at reception for nearly one hour until I personally arrived, which caused unnecessary inconvenience and discomfort. When I contacted the front desk by phone to request assistance with arranging airport transportation, the agent raised her voice and reacted unprofessionally when the landline connection was unclear and I asked her to repeat the information. I also requested luggage assistance. A trolley was left unattended in the middle of the lobby, and after waiting more than 10 minutes with no staff support, I had to handle the luggage myself. Collectively, these incidents reflect a serious lapse in service standards, communication, and guest care. This is not the level of hospitality expected from a Marriott-branded hotel, particularly one positioning itself as a five-star property. I am sharing this feedback directly with you because I believe such matters require leadership attention. This experience has unfortunately raised concerns regarding our confidence in selecting this hotel for a large group stay. I would appreciate your review of this situation and clarification on how service standards are being enforced at the front desk level. Thank you for your time and attention.
- Sahayb (2/5): - From the moment of arrival, the front desk team displayed an unwelcoming and dismissive attitude, as if we were requesting complimentary services rather than being paying guests. This tone alone set an uncomfortable first impression. More concerning issues followed: I informed the front desk that a friend would be arriving later that evening and requested assistance in finalizing the deposits. This request was refused and the guest waited more than 1 hour to give him the room key. My guest were held at reception for nearly one hour until I personally arrived, which caused unnecessary inconvenience and discomfort. When I contacted the front desk by phone to request assistance with arranging airport transportation, the agent raised her voice and reacted unprofessionally when the landline connection was unclear and I asked her to repeat the information. I also requested luggage assistance. A trolley was left unattended in the middle of the lobby, and after waiting more than 10 minutes with no staff support, I had to handle the luggage myself. Collectively, these incidents reflect a serious lapse in service standards, communication, and guest care. This is not the level of hospitality expected from a Marriott-branded hotel, particularly one positioning itself as a five-star property. I am sharing this feedback directly with you because I believe such matters require leadership attention. This experience has unfortunately raised concerns regarding our confidence in selecting this hotel for a large group stay. I would appreciate your review of this situation and clarification on how service standards are being enforced at the front desk level. Thank you for your time and attention.
- Victoria Mario (8/5): -
- obrianp2026 (10/5): Exceptional service - Celebrating my wife’s birthday and Valentine’s Day so it was a special weekend. I tried to make dinner reservations for a few restaurants but due to the time of year (valentines weekend) they were all booked. I spoke with Andres, who is the chief concierge at the JW Marriott Marques in Miami and I told him “ I need a miracle” and a miracle he delivered. Andres was absolutely amazing, he delivered exceptional service and was able to book a few reservations for me to some of the most popular restaurants in the local area. Not only did he secure my restaurant reservations but he also booked at message for my wife for Valentine’s Day, which was an huge relief and made my stay absolutely wonderful and my wife would agree.
- Evgeni (5/5): Not baby friendly - Large rooms The room service, the service in general
- Kevin (10/5): Parfait sinon - Le bruit des ascenseurs juste à côté de ma suite
- WorldWideTravel88 (8/5): Generous Suite Upgrade Although a Bit Boring Style - With so many interesting hotels in South Beach it’s such a bummer to book this kind of boring business hotel downtown rather than on the beach, but for this stay I really cared about early check-in and late check-out, more so than staying in a much nicer hotel or even receiving a suite upgrade as Bonvoy Ambassador Elite so I had to avoid resorts. At JWM we got the room at noon and checked out at 5pm the next day so it worked great. I even received a premium suite upgrade even though I was willing to compromise on that. But the hotel is totally utilitarian and nothing exciting. I would not really blame them for that as they must fill their mandate as per the JWM brand which is itself quite boring in my experience. This hotel has a club lounge but its value to us was fairly limited. The simple existence of the lounge means we could not get breakfast in the restaurant and I know from past experience that (a la carte) breakfasts in Miami tend to be very nice even for cheaper hotels. And for happy hour it was nothing to write home about, some nibbles, veggies & guacamole was nice but hot food was fried stuff and we did not touch. Booze is not free. Outside the USA having lounge access you get better service but here staff is hardly present in the afternoon and when they are at the entrance in the morning or evening they are just busy checking room number and clearing tables so there is no such thing as better service, not that I could see. So I think I would rather have a hotel without a lounge such that breakfast would be in the restaurant, rather than have the convenience of a lounge if there is no service and if happy hour has subpar food and no drinks. Which is the exact opposite of what I prefer elsewhere in the world: I value lounges especially for higher level brand hotels. For this location specifically, next time I would try the Autograph hotel (Beaux Arts) instead of JWMM, it’s in the same building but only top 3 floors whereas JWMM is on lots of floors up to 40 so Autograph must be quiet and private.
- Colin (10/5): -
- patrickdC5582IJ (10/5): Great getaway weekend - I had a great stay with my girlfriend. Andre hooked it up with a great dinner reservation in Miami. Everything was perfect!
- Andrea (10/5): -
- Livan (10/5): - La habitación muy cómoda y limpia .
- David (1/5): Horrible had to leave because of the error in acomodation, were charged in full when i was promised. - Clean room, confortable bed, good internet The staff were extremely unprofessional and clearly unhappy to work there. They ignored requests, showed no willingness to help, and even lied just to get me away from the counter. Because of this unacceptable treatment, I had no choice but to cancel my stay. I requested a partial refund for the unused nights, and Booking.com support was very helpful—they confirmed they had emailed the property. However, the next day I was informed that my refund request was denied by the property. This was very frustrating, because I would not have left if the staff had been honest with me from the start instead of lying. Overall, the experience was deeply disappointing. The staff’s behavior and dishonesty made my stay impossible, and the property refused to take responsibility afterwards.
- Amber (10/5): -
- scscscwheelsup (10/5): 🩵☀️✈️🌆🌴🌊 I chose to stay in Miami because there truly is no place like home. 🩵☀️✈️🌆🌴🌊 - After a business trip to South Florida last week, I was welcomed back by the outstanding hospitality at Beaux Arts, the hidden gem above the JW Marquis Miami. Though my meetings took me more than 75 miles each way to West Palm Beach, I chose to stay in Miami because there truly is no place like home. Thank you, Andres M., for the warm welcome home and for your exceptional support. Valentina, it’s always a joy to see you, and your leadership shines through in the strong team you’ve built. And my gratitude to Aldo and Didier at The Met Café for their gracious service and bright smiles. Wishing everyone a fantastic 2026.
- AMANDEEP (8/5): Good hotel. Nice family room. - Great hotel. Nothing
- IrishCueTravel (6/5): A Comfortable Room - A good visit, everything as expected, no surprises or disappointments. Hoping to get a late checkout, but not available. Room was comfortable and easy access for my electronics. We did have to call for a second face cloth , but all else ok .
- anthonylO3572SH (10/5): Great hotel with great hospitality - Our stay at the JW Marriott Marquis Miami was exceptional from start to finish. The property is beautiful, modern, and impeccably maintained, with spacious rooms and stunning views of the city and bay. The amenities are top-notch, and the overall atmosphere strikes the perfect balance between luxury and comfort. What truly set this stay apart was the outstanding service—especially from the concierge, Andres Meneses. Andres went above and beyond to make our trip seamless and memorable. He was incredibly knowledgeable, attentive, and genuinely cared about making sure we had the best possible experience. From restaurant recommendations to local tips and special arrangements, his professionalism and warm attitude made a huge difference. This level of service is exactly what you expect from a JW Marriott, and Andres exemplifies that standard perfectly. We will absolutely be returning and highly recommend this hotel to anyone visiting Miami
- anju (9/5): -
- Aldo (8/5): - Struttura ben curata e ottima colazione . Staff disponibile. Peccato per il check in che é molto tardi, nonostante la richiesta di anticiparlo.
- mikehO2606FM (10/5): Short stay, long lasting impression! - They went above and beyond to make our little two days here feel like a lifetime! Kudos to the staff for being so accommodating
- Mark (10/5): -
- Jaroslaw (5/5): -
- Travelgirl00013 (4/5): Underwhelming service, NOT a top tier hotel and a let down to JW Marriott Brand - I don’t even know where to start. Although the hotel structure is nice and the rooms are spacious. That’s about the only positive comments I can make. At arrival there were no Bellman available to transport our bags to our room. Upon check-in, staff barely recognized our ambassador elite status make note that this hotel does not offer any accommodations for top tier Marriott members, nor does it offer any extra perks. We ordered room service and put the tray table outside our room as requested by the hotel when we left our room at 9 AM the table was still there along with a lot of other room surface trays in the hallway. On our way down to the concierge lounge encountered two separate service staff with carts in the elevators being a top-tier hotel you think they’d have a separate service elevator elevators were extremely slow and overly packed staff members in general as an overall role were not very friendly. Sad, because we were looking forward to visiting this property.
- Juan (7/5): -
- Melamik (1/5): -
- Ronald (10/5): -
- Conrado (10/5): - El hotel esta en una ubicación magnifica, las habitaciones estan muy amplias y cómodas. Las instalaciones como el gimnasio estan muy completas.
- TCTC26 (10/5): Andres and his team swooped in with the most incredible support - I’m absolutely thrilled I had the chance to stay at the JW Marquis Miami! After some major flight delays, Andres and his team swooped in with the most incredible support. I needed help arranging a car rental and securing dinner reservations, and Andres guided me through everything with such kindness and efficiency. Thank you, and Happy Holidays! I can’t wait to return to your hotel again very soon!
- U7895MRpatrickm (4/5): Disappointing stay - bad service, traffic - May stay at the JW Marriot Marquis Miami was highly disappointing. Overall, the service was awful - the staff made multiple promises they didn't keep. Didn't seem like they cared. The location near the Brickell bridge causes impossible traffic. Getting an Uber/Lyft was an awful experience - the drivers would regularly get caught in bridge traffic that caused hours of delay in getting picked up. Deeply frustrating when the traffic flows fine a mile or so north of the hotel.
- Tevfik (7/5): -
- Valderrama (1/5): -
- holdenl856 (10/5): The Concierge - Andres Meneses who made us feel so welcome !! - My wife and I stayed at The Marriott Marquis in Miami for the last week from December 1 - December 8 . We booked a junior suite and were very happy with its size, cleanliness, and the amenities. The gym is nice and the breakfast buffet on the second floor is convenient and they are really kind. The highlight of the stay was working with teh chief Concierge Andres Meneses. He is kind, helpful and accomodating. When we needed any information or recommendations he was there and attentive. We needed a late checkout and again - he made it happen. Its been a 4th year staying a the Mariott Marquis for Art Miami and we stay partly because of Mr. Meneses, I do not usually post reviews - and travel a lot for our business - but when someone goes out of his way to be kind and accommodating and making my wife and myself feel welcome he - and the hotel - deserve letting potential clients know. best Holden Luntz
- jll332 (10/5): The best place to stay in Miami…. - We have stayed at the Marriott Marquis for the past 5 years when we come for Art Miami and would not consider staying any place else. Andres, Eugenia and Jules take exceptional care of us. Every year we are greeted with a warm welcome and they are truly happy to see us return. They go above and beyond making sure we are comfortable and taking care of anything thing we need. My husband and I travel extensively for business and recognize this kind of service is rare. We feel fortunate to have found a home away from home at the Marriott Marquis with their exceptional team…..thank you!
- K393YT (2/5): Will Never Stay at another AI driven Hotel again - Let me first say, I am a Titanium Lifetime Marriott member and have been very loyal to the Marriott chain over the years. I very rarely post negative but I’m losing my patience on lack of customer comes first comfort. This JW hotel should not be called a JW. Possibly JW and the Marriott chain have lost their way. It has taken away the personal attention to details on every level that it has built its reputation on. The Executive Suite we were upgraded to was lovely but next to the elevator. Literally behind the elevator where we were kept up all night long hearing the elevator go up and down all day and all night. They have removed all personal services with AI support that you could not get around. I would never stay at this hotel again or any Marriott hotel that incorporates personal attention to detail with AI. I didn’t pay over $700 a night for AI. I never want hear her AI voice again. It’s given me PTSD. When I want Room Service, I’d like to push a button for Room Service. When I want the Front Desk, I’d like to push a button for the Front Desk. When I’m having issues with things in my room I’d like to push a button for Tech Support and actually get a Human Being on the others end of the call to help me. Nope, all I could get was AI holding me hostage every time I tried to use the phone about how they can help me get more towels and other stupid things. I got tired of saying “Human Being” to try to get around the AI entity. Again, I didn’t pay over $700 a night to get ignored!! Please note: The “City View” should not be called a city view. It should be called “No View” as it’s a view of a large glass corporate building blocking any view whatsoever. Everything is about pushing you to physically go to the various areas in the hotel to spend more money and no customer service in the rooms, hence the bogus $35 amenities fee. I came to Miami to go to Art Basil and spend some quality time with my daughter who lives in Miami - not hang out at the hotel. Stop pushing $35 amenity fees on us — I don’t want to hang out at your bar with all the conference attendees. I want to just enjoy a good nights sleep with basic comforts while I’m away from my home $700 a night later — that’s what I was paying for 😩. There was no plug next to my bed to plug your phone in to charge or set the alarm. I couldn’t turn the lights off over the bar area at night to go to bed but didn’t want to fight AI to get a human being again so I was forced to just leave them on. The shower had no door so I was freezing trying to take a shower. I waited forever to get hot water just to wash my face. I’m also frustrated that they even raised the cost of parking your car from $50 a night to $75 a night plus taxes. The over $700 a night just wasn’t enough for them. It’s really sad that it’s become just about cutting my comfort, piling on more creative fees to me the customer, and worst of all - not supporting the local community that affords them a very lovely profit with local employment opportunities vs AI cost cutting technology. “Customer comes Last” should be their new marketing campaign. When I checked in I did try to move rooms but was told nothing was available, then Management did try to move me to another room and meet my basic room service needs only after I said can’t take it anymore and I’m leaving. Far too Late on the Human Being Customer Service!!! Marriott Please Note - !!! We are human and would like to be treated like we count with Human Beings (Personal Attention) when we travel and pay $$ for comforts in our hotels while we are traveling away from home. I never even went to the Concierge Level, I just checked out and left after 1 night. Marriott as a whole, you have lost your way 🫣 please come back to the Marriott JW built. Trip typeVacation · Couple
- tkachev (6/5): -
- 123shanique (10/5): Beautiful Honeymoon - Spectacular and within our budget. The hotel staff were professional and friendly, with a wonderful surprise that greeted us as we entered the room for the first time. The rooms was really nice with modern style and designs. The linens, carpet, and furniture were very clean. Highly recommend.
- K5105OFjosephb (10/5): Joe from Boca Raton, Fl - Absolutely amazing fantastic resort in the middle of Brickell .....Andres Meneses my concierge was excellent very helpful and friendly. He's the main reason. I keep coming back here after the year. The valet is great… The rooms are very clean. The gym is the best... highly recommended. This location.
- Diogo (10/5): -
- Mehmet Ziya (1/5): Bizden çift ödeme alındı. - Konum iyi sayılır. Odalar da iyi sayılır. Biz sizin tarafından ödeme yaptık. Fakat onlar da bizden ödeme aldı. Şimdi nasıl çözeceğiz diye düşünüyoruz. Size yazı yazacağız. Umarım bu problemi çözmek için bize yardımcı olursunuz.
- isabellamD851BH (10/5): Exceptional Service from Andre at JW - My husband and I had the best experience at the JW Marriott Marquis Miami, thanks to Andre. After a long flight in from India, he went out of his way to make sure we were treated to an incredible brunch and felt completely taken care of. Throughout our stay, Andre consistently went above and beyond anticipating our needs, offering warm hospitality, and ensuring every detail made our trip memorable. It’s rare to meet someone who truly embodies world-class service, but Andre does exactly that. Because of him, we’ll definitely be coming back. Highly recommend both the hotel and Andre’s exceptional care!
- Maps36822082142 (10/5): A Masterclass in Downtown Luxury - The JW Marriott on Biscayne Boulevard in downtown Miami is the best choice for a luxury stay. Its perfect location puts you steps from business, shopping, and the bay, with stunning views from high-floor rooms. The modern rooms feel fresh after a recent update, with super-comfy beds, fast Wi-Fi, and big marble bathrooms. Service is warm and quick—staff go out of their way to help, from booking hot restaurants to fixing small issues with a smile. The rooftop restaurant serves great food with skyline views, the pool is relaxing, and the gym and spa are top-notch. If you want comfort, style, and real Miami convenience in one easy package, this is the place.
- Louis-philippe (7/5): -
- jennifert768 (6/5): Good Location; Hotel needs remodel - The location and pool are fantastic. The room needs a remodel. The shower was horrible with low pressure and shower head spitting water odd directions due to being clogged. Check in attended did not let us know we had a $17.50 credit per day and access to Executive Lounge. We accidentally found out.
- ofelia (7/5): - the location is very nice, close to the promenade and the wheel The bedsheets were stained, old. They need to re-change them
- dmE1270OE (2/5): DON'T STAY AT JW MARRIOTT MARQUIS MIAMI! - We were scheduled for early check-in at 12pm. Staff was very unhelpful and clueless. This girl said our room wasn't ready and instead booked us in a king bedroom. That would've been fine had I not paid for a damn Suite. Clueless. I was then told our Suite would be ready in 40 minutes. 4 hours later! we're still waiting! We then go up to the desk and an entirely new and clueless staff are there. Seems the first shift decided they would take off and not deal with it. The next shift tried putting us in the same damn king bedroom. After explaining to the gal we purchased a Suite she put us in the right room and did nothing but make up excuses. Zero customer service. Nothing but excuses. Zero help from management. I hope corporate reads this. This place needs serious retraining. I've received better customer service at Arby's. Advice to everyone considering this hotel... Go to La Quinta - you'll be treated much much better. Absolute worst hotel experience ever.
- Khalid (10/5): -
- 345omidy (10/5): Concierge is amazing! Great hotel!! - Andres Meneses, chief of concierge, is amazing and made this trip unforgettable! Definitely will come back to this amazing hotel!
- Carola (7/5): - Nice rooms, excellent beds and very spacious all together Needed 24 hours to get a shower rubber mat!!! After asking zillions of times, nobody of the staff was aware that there were none at the hotel although they kept promising one….. Finally, the main concierge offered to buy one for us and it happened!
- Norberto (10/5): -
- Anand (4/5): - The over hyped old unit. I stayed there earlier made to me come there agin. But this time my experience was very bad. I fell sick. The room was dusty. No options for breakfast took The room was not cleaned properly when we checked in
- 393tammieb (10/5): Always our favorite hotel in Miami - We absolutely love the JW Marriott Marquis Miami! This is our 5th stay and it gets better every time! Andres, the lead Concierge, is phenomenal! He remembers us every visit and is always excited to welcome us back. Our suite was amazing and I loved taking a soak in the deep tub and enjoying the Miami skyline. They also have a gorgeous roof top pool with amazing views of the waterway. We were there celebrating our anniversary and they sent up a lovely cheese and fruit plate with champagne. We enjoyed breakfast the first morning at the MetCafe and the second morning in the Executive lounge. Both meals were delicious. We missed out on eating at Boulud Sud on this trip, but that just gives us reason to return again! See my previous post for even more information on this amazing hotel and team!
- Gladys (10/5): Comfortable - Worth every penny!
- Amelia (10/5): Enjoyed my stay - Perfect location for our stay
- Diana (10/5): Enjoyed my stay - Great location and comfortable stay!
- Roberta (10/5): Very good - Very nice experience! The hotel is close to everything and the atmosphere was relaxed.
- Isaiah (10/5): Enjoyable - Excellent hospitality and facilities!
- ferrerale (10/5): -
- Yesenia (10/5): - La piscina espectacular, la cama cómoda, la vista de la habitación a la bahia hermosa.
- gina baez (4/5): - Lo único que me gustó fue lo equipado que estaba el mini bar Para ser un hotel grande y lujoso, no tiene un buen sitio donde tomarse un buen trago, la atención en el Bar café, muy mala. El tema de valet parking horrible, las camas super pequeñas
- David (10/5): very pleasant, peaceful and convenient. I felt like a VIP - Room was huge and beautiful. Location was very convenient for me. I was on the 41st floor and luckily the elevators were very fast. Staff was friendly and very professional. Water temp and pressure in the shower was very good. AC in the room was a little weak and the fan was loud. Toilet required multiple flushes even without any solids being involved, though this could be fixed by adjusting the mechanism I'm sure. Temperature in the hallways and group spaces was kind of warm too.
- Alberto (1/5): -
- Destiny (10/5): - Loved it
- Mathieu (1/5): Unhappy - Being charged twice. Booking.com took prepayment and I had to pay again at the hotel. No resolution as of October 4th 2025.
- ViajeroESQ (10/5): Excellent with a couple small glitches - Top world-class luxury property in excellent location for business with good front desk service and an Executive Lounge for breakfast if you qualify. Room is huge with good furnishings and amenities. I felt welcomed from the day I arrived. Two glitches only. "Destination Fee" is to consume products or services, virtually none of which is less than 15.00 per day. It is a "bait" to have you spend more or else lose the "credit". Not something I would expect from a top notch hotel. Internet not included normally unless your fee has it. I left the clean up room on but the Houskeeping staff ignored it and my room was not cleaned one of the three days I stayed.
- Thomas (10/5): - My day was a very great experience. My request were handled immediately. The room was very spacious, luxurious, and clean. The restaurants inside the Marriott was the icing on the cake.
- Hugo (9/5): Un gran lugar - Nos gustó mucho
- Eduardo (9/5): -
- Melissa (10/5): - The staff were INCREDIBLE. 5 star service from second I pulled up to valet. Room was so spacious, clean, and modern - I didn’t want to leave! Working from the hotel was very easy and comfortable. Room service was delicious and fast (very pricey but worth convenience and quality). Will DEFINITELY be staying again
- Claribel (8/5): -
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