Monserrat Apart Hotel

Location: Salta 560, Buenos Aires, Capital Federal, C1074AAL, Buenos Aires, AR

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Guests will receive an access code. For any questions, please contact the property using the information on the booking confirmation.

Amenities & Facilities

• Meeting rooms
• Area shuttle (surcharge)
• Area rugs in public areas
• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Concierge service
• Wheelchair accessible
• Elevator
• Meeting rooms
• Tours/ticket assistance
• Free wired internet
• Area shuttle (surcharge)
• Parking (limited spaces)
• Self parking (surcharge)
• Rooftop terrace
• Airport transportation - pickup (surcharge)
• Housekeeping on request
• Covered parking
• Wheelchair-accessible spa
• Wheelchair-accessible pool
• Wheelchair-accessible on-site restaurant
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Standard Room

  1 King Bed OR 2 Twin Beds

  431 sq feet

  
  

  Internet - Free WiFi and wired internet access

  Entertainment - 32-inch LCD TV with cable channels and first-run movies

  Food & Drink - Kitchenette with microwave, cookware/dishware, and electric kettle

  Sleep - Pillowtop bed, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower/tub combination, free toiletries, and a bidet

  Practical - Safe, single sofa bed, and desk; cribs (free) available on request

  Comfort - Climate-controlled air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days

  Accessibility - Wheelchair accessible

  Need to Know - Housekeeping on request

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Minibar
  • Safety deposit box
  • TV
  • Kitchenette
  • Desk
  • Microwave
  • Private bathroom
  • Electric kettle
  • Bidet
  • Sofa bed
  • Room service (limited hours)
  • Wheelchair accessible
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Pillowtop mattress
  • Free cribs/infant beds
  • Bedsheets provided

Guest Reviews

• Daniela (10/5): - I’m loving my stay!!! They have been so kind and caring!!! Especially after 2 days of nonstop travel.
• paola mariela (4/5): jUn lugar para no volver - No existio servicio de impieza en los tres dias de alojamiento. Nos alojamos 2 adultos y debimos reclamar un segundo juego de toallon y hasta que repusieran papel higienico. Sin desayuno Generalmente en admisiion NO habia personal.
• Andrew (6/5): - average apartment with limited cooking facilities
• Claudio (2/5): Mala experiencia. Y esperando que se comuniquen - Mi experiencia fue mala ya que no cumplieron con todo lo que se me ofreció. Llame para coordinar y asegurar todo lo pactado en la reserva y me encontré con todo lo contrario. Realice el reclamo a la chica de la administración y me dijo que dejaría el reclamo y que se comunicarían conmigo para resarcir el error. Espero lo agan
• Verified traveler (4/5): Decepcionante - Tuve muchos problemas con el alojamiento y no me solucionaron ninguno. El día anterior llamé para preguntar si tenían cochera y me dijeron que sí, cuando llegue al alojamiento no tenían habilitada la cochera, la habitación que me dieron no tenía cocina, cuado fueron condiciones por las que elegí el lugar, la ventana estaba rota y entraba frío. Pedí el cambio de habitación y me dijeron que lo podían hacer al día siguiente y cuando me mostraron la habitación estaba en corto circuito. Le falta mucho mantenimiento al lugar, las empleadas no me dieron solución, consultaban con los dueños y no resolvían nada. La verdad que muy caro para lo que es el lugar. No lo recomiendo
• Catalina (4/5): - Deben limpiar y cambiar las toallas todos los días no 1 vez en una semana
• Julio (2/5): - Tele no funciona , no ponen jabón, chinches , humedad .pagado 7 días, salí al día siguiente.
• Lauren (4/5): - Do not believe the photos attached to this listing!! They must be from when the hotel was new, because my room (& the hotel in general) definitely did not look like the pictures that I looked at before booking. If they were accurate, I probably wouldn't have booked here. This is definitely not what I would class as a 4* hotel (as they claim on their website). While there is a kitchenette, there's a sign above it saying it's only to be used to reheat food, not cook. The refrigerator didn't work well at all. The hot water in the shower was barely what I would call warm. None of the reception staff I dealt with over numerous days spoke English (which I wouldn't care about normally, but it's one of the claims made on the listing page). The only good thing I can come up with is it was relatively inexpensive, the bed was comfortable and it was within walking distance of a number of areas/attractions. If all you need is a bed for the night, this is your place, but if you're looking for something a little more, look elsewhere.
• Otávio (4/5): - Hotel mediano. Velho. No site falava que tinha academia, mas chegando no lugar não há disponibilidade desse serviço. Tem um bar que fica ao lado do hotel que é muito barulhento.
• Ruben (6/5): - I really I can tell nothing because I never make the trip I never been there I wish I can tell you for good or bad but I never got the chance of travel
• 592guanh (2/5): House of horror - I usually try to find the most positive thing about a lodging but for this place...3 words. Dilapidated, Abandoned and Condemned. The pictures may have shown what it nay have look like 20 yrs ago... but aging wear & tear took its toll and the lack of maintenance nor the effor and pridet to run this establishment is appalling. Broken lights, scums on wall, broken elevator, rotting door... the list goes on. You have been warned.... luckily, we as a couple was managed to laugh it off as a Horror Hotel mishap and added memories..albiet unpleasant ones...to our gallivanting. ...deal breaker... wifi advertised is available...yes only in the lobby space.... a very weak wifi.
• Alicia (10/5): - Muy bien muy buena atencion
• Verified traveler (10/5): estadia en bs as - Muy bueno el servicio y la estadia
• Maria elena (4/5): Mala experiencia - No era lo que yo vi en las publicaciones . Es un apart ,no tenia la cocina,pava electrica . La luz del baño solo andaba una chiquita. Los veladores estan deconectados . La habitacion solo tiene una luz y una lampara . Fui 4 noches.Sábado y domingo no limpian .La cama no la hacen recien limpiaron muy por arriba el lunes a la tarde. Tenes que pedir cuando se acaba el higienico ,cuando necesitas toallas ... No es lo que muestarn de ninguna manera . Lo unico bueno es la atencion de yanina en recepcion. En las fotos se ve ,luz que no anda .y como debia amontonar los toallones por dalta de limpieza .Todo eso hace olor.El tacho .Utilizo hitel,bunca ne paso algo asi
• amandalarg (2/5): Awful - Awful hotel experience from start to finish. We arrived late at night and were given a room on the first floor which was really unsuitable for a four star property. There were two big black mould stains on the bathroom ceiling and the room was full of drain flies as a consequence. To add insult to injury, there was chewing gum stuck to the bathroom floor, stains on the sheets and, incredibly, bogeys stuck to the bedroom wall. We went to reception to ask for a room change, but were met with absolute disinterest on the night receptionist's behalf and were told they were full. An hour later he called us in our room and offered to move us to a room on the third floor, which we did. The following morning we had a shower only to discover that the shower was broken and only piping hot water came out of the shower head - VERY hot water. Water too hot to shower with. We informed the receptionist who told us he would send the maintenance guys up during the day to fix it. When we got back to the hotel in the afternoon, we saw that nothing had been done and the shower was exactly as we'd left it. We went back to reception to explain the problem, but by that time, the maintenance team had gone home. The (this time very nice) receptionist came up to the room to check the problem for herself, and agreed it was not possible to shower there. She offered us yet another room change. The new room was ok, but even without the mould, chewing gum, bogeys and faulty shower, the aircon remote wouldn’t work, and neither would the TV. The following day we decided to cut our stay at this hotel short and checked out with two outstanding nights to our booking. Also, breakfast was shockingly bad.
• giessenjo (6/5): trip buenos Aires - The Monserrat Hotel is a medium range hotel. it is close to centre , about 1.3 km from Plaza De Mayo. it is on walking distance from most sites. The hotel is reasonable price and reasonable quality , although furniture is not modern. The personnel is very good. The hotel has spacious rooms with airco, and a safe. The bathroom is spacious. The hotel is ok quality for the money. Furniture can be modernised.
• jogV2632EH (6/5): brief sightseeing Buenos A - monserrat is a good hotel and reasonable price. the furniture is ok but not modern. the breakfast is healthy and adequate. it is good for tourists and family. the staff is very friendly. good for people with medium budget. 1.3 km from plaza de mayo. walking distance centre.
• Gaston (2/5): NO VAYAN - Un desastre TODO. La cama son sábanas, el baño sin toallas (llame para.pedir toallones y me dijeron NO HAY MÁS) tuvimos que secarnos con una toalla de mano DOS PERSONAS. UN DESASTRE. Había cucarachas en la habitación y la frutilla del postre QUEDAMOS ENCERRADOS EN EL MONTACOCHES y tuve que abrir YOOOOOO las puertas manualmente con una cadena y engrasarme todo porque no tienen personal de mantenimiento. Todavía estoy esperando las disculpas correspondientes porque resarcimiento NO VA A HABER, pedí detergente para limpiarme las manos y NO HABIA así que el dueño es bien ratón
• Verified traveler (8/5): - Buen nivel de limpieza, personal amable, buen desayuno. Wifi tuvo un par de fallas, pero en general funcionó bien.
• RAMIRO (8/5): No está a la altura de lo que promociona - El desayuno NO ES CONTINENTAL como anuncia. La infraestructura en general está falta de mantenimiento.
• Emili (6/5): Bom - Café da manhã já foi melhor, me senti constrangida ao ver um funcionário pedir pra uma hospede devolver uma banana que ela estava saindo comendo. wifi satisfatorio ótima localização
• Verified traveler (2/5): - Chegamos ao Hotel e o vigia estava dormindo. Ao entrarmos no quarto uma barata saiu correndo. O carpete era todo manchado, a cama velha e suja. O café da manhã nem queijo tinha. Simplesmente horrível. Trocamos de hotel ao passarmos a primeira noite.
• Tiago (10/5): Muy buen hotel recomendable. - La verdad muy buen hotel la atención muy buena a la hora de preguntar o pedir cosas, el estado del hotel y las habitaciones son muy buenas . Lo que sí deben cambiar es el desayuno que sea un poco más abundante que le agreguen algo más
• Deise (4/5): - Achei o lugar muito sujo, principalmente o local das refeições. Chegamos a ver duas baratas no local. O café da manhã, fraco com poucas opções. Os funcionários ríspidos, com exceção das funcionarias mulheres, que eram mais agradáveis. A qualidade do sinal de wi-fi muito ruim, nos deixando quase sem acesso. O papel higiênico de baixíssima qualidade, toalhas ásperas, lençóis furados. Não recomendo o hotel à ninguem.
• Mercedes (10/5): excelente!!! - Muy lindo lugar la gente muy amable
• Alejandra Rosa (8/5): - MUY CÓMODAS LAS HABITACIONES. AMABLES LAS PERSONAS QUE ATIENDEN.
• leonel (2/5): Espantoso. Una estafa - El hotel es pesimo, muy mal estado, sucio, habitaciones con olor, deterioradas, camas con colchones en mal estado y sabanas manchadas.las fotos de la app no coinciden con el hotel. Nunca mas contrato a traves de la app. Cuando llegue y lo vi pedi me devolvieran el dinero y me dijeron que no podian hacerlo porque compre x la app.
• rosana (2/5): - Es una estafa total Está en ruinas No funciona la pileta Hay cucarachas Todo roto Espantoso!!!
• Bruno (6/5): - Nossa cama era muito confortavel e o quarto silencioso. Não gostamos do café da manhã, pois não tinha nenhuma variedade e o tratamento de alguns funcionarios não era dos melhores.
• Verified traveler (4/5): Não vale a pena... - hotel está com academia e piscina fechados, aparenta não receber manutenção a algum tempo, lençol da cama estava rasgado, o café da manhã é bem fraco e sempre a mesma coisa, ar condicionado barulhento, confie que não funcionava, sem adaptador para tomada e a mobilia estava parcialmente quebrada. Não recomendo!
• Verified traveler (10/5): - El personal muy amable, la limpieza perfecta! Súper atentos
• Sergio (6/5): - Falta mantencion, la higiene es mediocre, la atencion lo mas rescatable
• Verified traveler (4/5): - El desayuno es pésimo, escaso. El personal es amable pero no da a basto. La iluminación y la vajilla de la habitacion son malas
• Verified traveler (4/5): - No tenia spa ni pileta como lo publicitado. No nos quisieron llamar taxi. Desayuno pobre. Poco amables las chicas de la mañana de recepción. No saludan a la gente.
• Vivi (6/5): - Las habitaciones amplias y equipadas. La piscina no funciona y está promocionada en la publicación.
• Yesie03 (2/5): Awful stay, not a 4 star service as promised. - I have booked 2 rooms for my partner and me, and my best friend and her partner to stay for a night while visiting Buenos Aires, as it looked fabulous in the photos! and as my friend is pregnant, I thought it'd be great to use the spa facilities. I was welcomed by a male receptionist who was nothing but rude and full of himself when giving answers, and given me the wrong type of bedroom, but got past that and just gone to my room. Towels looked like rags, there was a space for a hair dryer but none there, and all looked really cheap. WiFi didn't work properly. Then we went to use the pool and spa area only for it to be cancelled with a DANGER tape and made it look like a crime scene! so I complaint about this and there was no answer from them and just kept blaming the company I booked this through (at least a young girl was trying to help, it felt like she was embarrassed about the whole situation if I'm honest. In the morning, breakfast was DISGUSTING. Toasters broken, awful coffee, everything looked really unhygienic and only 3 pastries were left (and they tasted like they were from the day before, so I had a bite and left them!!) It looks like they just want to get the place closed or something as it was truly awful!!!! stay away if you can.
• 007Zelda (2/5): Stay Away - G 20 caused this stay. Room with a foul damp odor. Towels were like rags. Continental breakfast with old coffee. Fruit rotted. Receptionist was less than friendly. I feel like I was taken advantage because of G20. Overcharged! Pool was unavailable to even view.
• mfeliu1 (2/5): Doesn’t care about guests STAY AWAY - Arrived early. Called and asked the hotel if check is could be possible at 9 am. That was the time advertised. Arrived to a rude front desk who ignored us and told us check in was at 3pm. That’s almost 9 hours of waiting after already calling to confirm. Not sure why this hotel even has 3 stars. It’s one thing to arrive and demand something. Called confirmed and was just shun away.
• patriciaberger (4/5): - toallas rotas, no había jabón en el baño. La cama aceptable
• Verified traveler (6/5): Decepcionante, não é mais o que está nas fotos!! - Já havia ficado hospedada neste hotel há quatro anos atrás, decidi retornar porque dá primeira vez foi muito bom, o hotel parecia novo e estava tudo impecável. Porém dessa vez não foi o mesmo,acho que nesse tempo esqueceram de cuidar do hotel e estava bem caído. eu fiquei no quarto 708, o ar condicionado pingava muito, fazia uma poça dentro do quarto, limpeza muito fraca, tinha dia que nem parecia que tinha sido feita a limpeza no chão e móveis do quarto. Usei uns talheres e copos que estavam disponíveis no quarto, os deixei na pia acreditando que no outro dia, na arrumação os mesmos seriam limpos, pois eles ficaram sujos ate o dia que fui embora. lençóis e toalhas rasgados e manchados, teto com mofo e descascando. Ainda bem que só usei passava a noite lá pra dormir e como estava muito cansada do dia inteiro de atividades, não tive nem disposição para reclamar, mas realmente bem decepcionante para um lugar no qual já havia tido uma experiencia tão agradável. café da manha não tinha nada, só café, suco, cereais e medialunas wi fi não funcionou nos quartos
• pedro carlos (8/5): QUIERO VOLVER PERO MEJOREN - la hab 707 tiene humedad en el techo, la pileta el agua fría no hay ducha para entrar al agua., las maderas de piso están sueltas, y el piso le falta las vereditas desayuno pobre pobre pobre. facturas.., EL TECHO TIENE UN AGUJERO DE VARIOS MESES.EN LA PARTE DEL DESAYUNO,.lo mejor el personal--.
• Verified traveler (2/5): Desayuno escaso y frio - Piscina que no cumplia horarios. Habitacion con la basura del ocupante anterior, sin jabon ni control de tv, sin cubiertos ni platos, bar cerrado, sabanas rotas, suciedad por todos lados, desayuno friop
• michelle (2/5): Péssimo.. - Café da manhã péssimo, quarto com cheiro de mofo, Wi-Fi não funcionava.. importante destacar que a localização é muito bom, o resto deixou a desejar .
• Paola (6/5): - En general el lugar es bueno en relación precio calidad. El desayuno muy escaso. Como poco agregaría fiambres
• LUZ (4/5): NOT Recommended - Hotel in poor conditions. WIFI never worked while our stay. bedsheets were old and had wholes
• Ana Maria (8/5): bueno - todo bien solo que falta buen servicio de wifi, falta de personal, la limpieza en la pieza no fue la mejor, (toallas percudidas y viejas)
• Verified traveler (8/5): Desayuno regular - Desayuno muy escaso en calidad y variedad
• Keng sen (2/5): 這輩子不再去 不建議親友去 - 服務差 態度差 早餐差 不像4星
• Martin (6/5): Ok low budget. You get what you pay - The neighbourhood isn't the best. Internet didn't work on room and they didn't try to fix during weekend. Continental breakfast was very simple.
• GLORIA IRENE (8/5): DF Bs As - Ya estuve alojada anteriormente , lo elijo por la ubicación, solo me llamo la atención de que ya habían abonado mi estadía y ellos me cobraron el IVA la empresa donde trabajjo paga los hoteles , se supone que al pasajero no se le cobra nada , desde cuando cambio ,?? Entonces debería amos pagar todo en el hotel directamente !!!
• Verified traveler (8/5): Comfortable and Good Wifi - It's my second time staying in this hotel...Wifi much better than before...Very good Service..Whatever requests we made were immediately taken care of...All the rooms are very spacious and fully carpeted with a kitchenette...Compared to other hotels you really get much more than what you pay for....On the negative side, Breakfast menu needs to be upgraded, carpets were clean but could be improved with some washing and scrubbing, Swimming pool only opens at 11:00 and closes too early at night due to it been part of the Gym and spa
• Denis (8/5): - Bien localisé mais internet insatisfaisant! Expédia un peu harassante sur les commentaires!
• gustavo (10/5): Lindo - Muy cómodo en general. Excelente atención, el desayuno bien, es silencioso y tranquilo. Deberían esmerarse con el aseo, desafectar la ropa de cama manchada y limpiar debajo de las camas ya que encontré cosas de otros huéspedes
• Jacqueline (4/5): Wouldn't recommend, a disappointment. - Payed less to stay in hostels and everything in them was better than here. I don't usually give bad reviews but for the price I think it needs one. All of the sheets/towels had stains, the shower was a dribble, the toilet was barely attached to the wall and there was no wifi in my room. Sorry but I wouldn't recommend, I was excited to stay here for the start of my trip as the recommendations appeared good but everything wasn't to standard.
• Verified traveler (10/5): Trabajo - Muy buena la ubicación excelentes restauran en la zona
• JAMES (8/5): Buen hotel, mal internet - En general el hotel cumple con buena habitación, pero lo que definitivamente malo es el internet.
• Verified traveler (8/5): Lindo y moderno - La única crítica es que no había comida en el frijgobar y al desayuno le faltan fiambres. El resto muy bien todo.
• Paula (4/5): - Hotel sujo e muito mal cuidado. A limpeza diaria do quarto deixava muito a desejar. Café da manhã péssimo, sem variedades. Até leite azedo serviram.
• Joaquin (6/5): Economico pero con muchas limitaciones. - Las habitaciones estan bien en equipamiento, pero con mal mantenimiento y la limpieza deplorable, estuvimos dos noches, nunca hicieron la limpieza de la habitacion, ni cambiaron toallas, tuvimos que pedir un rollo de papel higienico por que se nos acabo y no repusieron, la bañera bien pero sin tapon y muy poca presion el agua de la ducha.
• Carlos (4/5): - Sin control del aire. Lo tuvimos que pedir. Estado de habitación regular. Baño sin jabonera. Humedad en el techo. Sacaron el secador de pelo. Se inunda al ducharse. Agua ducha sin fuerza. Toalla y toallones manchados desgastados y con agujeros!! Bidet solo rociador. Al otro día no estaba el control de tv. Trajeron otro. Dejo de funcionar. Al otro día tuve que pedir otro. Desayuno básico no se 4 estrellas. El hotel no es 4 estrellas
• Giovanni (8/5): - El hotel es muy acogedor y pienso que es un lindo lugar para descansar. Las habitaciones muy prolijas y comodas el desayuno excelente. Desafortunadamente el dia que nos hospedamos el hotel no contaba con servicio de pileta ya que estaba en mantenimiento, asi que bajón. Lo que no anda nada, nada bien es el wifi. Malísimo!!! Solo nos funcionó en el lobby. La chica del spa muy buena onda!!! Pienso que podrian mejorar un poco mas la atención de parte de los chicos de la recepción, porque a uno de ellos se le nota en la actitud que no le gusta su laburo es un poco descortes.
• javier (8/5): Excelent staff and facilities - Excellent staff and facilities, rooms are excelent, clean and very beautiful and very weel locsted in Buenos Aires. Breakfast is ok, but is can be improved, little limited options. Overall excellent
• Keith (6/5): Hotel location great but hotel is very run down - Hotel location is very easy to find and has a few shops around to get food and drink. Check-in was very quick. The room however was very poor and is run down. The ceiling had a lot of damp with breaks in. The room wasn't the cleanest and there were a lot of stain marks on the bed and a lot of dust and rubbish under the bed and sofa. The air-con didn't work very well but luckily it wasn't too hotel. We mainly booked the room as it is listed as being an apartment based however this is somewhat untrue. There were no cooking equipment or even tea / coffee sets. There is a small work area with sauna / steam / pool and jacuzzi but we were told that we had to pay to use these services. (even though the are listed on the hotel listing) Breakfast was ok but was very limited to what was there. But overall ok.
• Pablo Damian (4/5): NO ES LO QUE ERA - Muy flojo, yo había estado en otras oportunidades y nada que ver, lo más rescatable son las habitaciones que son cómodas y la cama que es lo mejor del hotel. Valoro la predisposición del conserje y todoterreno de la tarde, lástima no recuerdo el nombre, que me ofreció la cochera, que el de la mañana me había dicho que estaba toda ocupada. La pileta y el spa no funcionaban, por lo tanto carecía ya de cualquier sentido ir a un hotel que tiene píleta, pero no funciona. El desayuno MALÍSIMO sólo pan y facturas, sin jamón ni quesos (lo cobran aparte me dijeron) ni tortas ni nada, todas cosas que SI ESTABAN anteriormente. Lamento, se vino abajo mucho.
• GLORIA IRENE (10/5): muy bueno - Muy buena presentación y atención , Bien ubicado , cómodo , recomendable tanto para tvusjes de trabajo o familiares
• Alberto (8/5): - El hotel muy comodo. La habitacion amplia, lo que podria mejorar es el desayuno No me gusto que en la reserva que hice por esta via no mencionaba que el estacionamiento se cobraba aparte, que no estaba en la tarifa. Me cobraron $200 por dia.
• Verified traveler (8/5): - rapidez en el servicio de check in y amabilidad del servico de front dek: congratulaciones!!!
• Susana (10/5): - Muy cómoda la ubicación y buena relación calidad precio
• Julieta (8/5): - El edificio es lindo el personal amable, la habitacion grande, el desayuno bien, siempre reponian y habia varias cosas , pero... en el techo de la habitacion habia una mancha de humedad, el ascensor parecia que se iba a romper en cualquier momento, el jacuzzi te lo cobraban aparte, y la ducha era chica y el vidrio de la misma estaba con una rajadura. Cuando entramos a la habitacion no teniamos ni jabon ni shampoo, tuvimos que llamar 4 veces para que nos traigan . Esta en el limite entre precio - calidad... pero bueno, la pileta climatizada realmente salvaba todo
• Ontario55 (6/5): Worth it for the price and location if you can overlook its flaws - Compared to its immediate surroundings -- some beautiful buildings and some as decrepit as those you'd see in Old Havana -- the Monserrat Hotel looks modern, though it doesn't appear to be aging well. For instance, torn sheets on our king-size bed were never changed the whole time we were there (5 nights). Within minutes of entering our hotel room we encountered a baby cockroach. This one was just the first of a series, which became a daily occurrence. Most weren't babies! The moldy in-room fridge appeared to be their favourite hiding place. When checking out we showed the person in reception a squashed "mother" cockroach, which we had kept wrapped in a napkin since the day after we arrived. Housekeeping hadn't noticed! Basically the clerk's reaction -- Yeah, it's a bug. So what? -- wasn't what it would've been at a more expensive hotel. Each morning we ate a simple buffet breakfast in the hotel lobby, included in our room rate. After breakfast we'd hit the streets. Walking around the Monserrat neighbourhood felt a lot like being in a Spanish version of a grubby New York City. Several blocks of once-beautiful black-and-white-tiled sidewalks were cracked and crumbling. Dog poop posed another hazard, so you had to be careful where you stepped to avoid an accident.
• Verified traveler (8/5): - It was good larger room... ac needs to have more control
• HayyleyyC (6/5): Pay budget, get budget - Get what you pay for at this hotel. Simple rooms with run down bathrooms. Kitchen had one spoon utensil only. Not as modern as the pictures make it out to be. Close to some good restaurants. 30min walk to centre of town and close to San Telmo. Difficult to communicate with front desk as they don't speak much English/werent overly helpful.
• Verified traveler (2/5): very bad experience, bad service, bad internet - very bad experience, bad service, bad internet, bad location
• RandySpence (8/5): A very good value… - It's not a "4 star" hotel, but the staff was incredibly friendly. The rooms are fairly basic, but clean. The internet is very slow and kicks you off line regularly. But, the price is excellent for the value, and the staff is extremely cordial.
• ColombiaJuanSe (6/5): Just average... Nothing special - I visited this hotel with a group of 20 people from a national sports team and I understand that it's not easy to handle Big groups. The rooms are spacious and comfortable but most of them need an upgrade, especially in their furniture. We stayed for about 10 days and my biggest complaint would be on the food service and quality. On the good side it's location is fairly good and Front desk service is actually better than the rest. I'm sure there are better options downtown, which I have personally experienced
• Marianne (8/5): Quite good. - pros comfy bed big, clean room good breakfast - tostadas, facturas, cereal, coffee helpful receptionists cons frustratingly slow, temperamental wifi my corridor sometimes smelled of cigarettes
• Tallpaul79 (4/5): Only stay here if really have to - I'm not a fan of posting negative reviews but this hotel is anything but a 4 star hotel. It does have very friendly and helpful staff but the hotel doesn't look like the pics in my opinion, the bed in our room was stained, the bathroom was dirty, the WiFi didn't work unless in reception and every room appears to look the same eg no superior rooms available. If you are looking for 4 star hotel please look elsewhere.
• Donald Seth (2/5): - My stay was terrible, The AC unit leaked on the floor the entire time filled up the garbage can and made a huge puddle in the carpet The front window would not close all the way and the street Noise thus came in super loud. The hot water didn't work the first day The wifi never worked In our room. We complained multiple times and the staff seemed un bothered
• Susan (6/5): Spend a few more dollars and head to Palermo - Unhelpful desk clerks; unresponsive to a broken window, cold water (shower), spotty wifi. The two queen beds are actually two twins. The luxury pillowtop mattresses are had and flat. The pillows are hard. Nothing to do or see in this section of town.
• josifj1983 (8/5): Good hotel in central B.Aires - Hotel was nice, good location in Buenos Aires. Rooms are comfortable and cleaned on regular basis. Internet connection in the room was weak, kitchenette was fully equipped. Breakfast was modest (mostly sweet pastry, nothing else). However, the price I paid was good, and I don't regret staying in Monserrat.
• Verified traveler (8/5): A good value for money stay - Stayed in Jan 2016 for two weeks leisure break. Positives very comfortable bed kitchenette with fridge, kettle, and microwave spacious room with good air conditioning (it was v.hot in January) daily housekeeping helpful reception staff came across very few mosquitoes Metro stop is about 5 - 6 mins walk away. couple of good restaurants nearby pharmacy and supermarket about 2 mins walk away. Spa facilities negatives not the best location in Buenos Aires, but seemed fairly safe breakfast is basic - cornflakes, toast, tea, coffee, bananas and apples. But as an aparthotel you can take your own stuff to eat at breakfast overall It was a good value for money stay. Would not rule it out for a return stay
• Camilo Ernesto (8/5): Good Hotel, helpful staff. - I had a great stay. Not so close, not so far from the obleisque it was conveniently located for the price. I would like to make a special metion to the guys at reception who were always very helpful during the 8 days spent in Buenos Aires.
• Chris (4/5): You get what you pay for... - The room size was quite good, but the room needed some upkeep, in terms of painting, patching of marks and dents on the walls, etc. The hotel did not have hot water for the first 36 hours of my stay, and there was never any sort of apology or concession that this was unacceptable. The TV remote did not work, and the TV was just standard definition, even though it was a flat screen. The breakfast was the same every morning, which is typical for this type of hotel. The hotel is in a transition neighborhood between good real estate and shadier parts of town. I did not visit the pool or the workout room. The staff person helped me arrange to get a good ride to the airport. In my four-night stay, I could never get a fresh towel, despite my attempts.
• Verified traveler (8/5): My First Experience in Buenos Aires - Same breakfast every day, bread. Shower safety bar broken Not told about phone charges prior Not a four star hotel But it was good as a whole and we are going back.
• Justin (8/5): Very nice hotel - The hotel was clean, spacious and comfortable. The staff went above and beyond to make sure we were comfortable. The breakfast was good, they provided cereal, toast, fruit, yogurt, coffee and juice.
• Francisco (4/5): A nightmare - Terrible. The cleaning was awful. The internet was a nightmare, very slow. I lost some stuff from the room and nobody gave me an answer. I asked to talk to the manager, and I was not allowed they didn't even let me have the manager's email to express my concern. The parking is terrible.
• boom (8/5): nice enough hotel - the hotel is nice, close to local amenities etc although it is in a busy street but you cant hear any noise from inside your room. the bed was super comfy a large super king so if your looking to get a good nights sleep after a long flight then the beds will do the trick. there is a indoor pool which is nice but could be such much more,there is no showers at the pool to shower before you enter the pool or when you leave which is essential due to hygiene. the hot tub/Jacuzzi wasn't running at all shame really as it would make the experience much better and make the hotel more attractive for others to book. the wifi was awful didn't work most days and when it did it was so slow you just gave up trying this was shared with nearly all the guests there. also reading reviews by others the wifi issue comes up as the most let down so it really needs to be fixed completely as its letting the hotel down. breakfast was great really nice and a lot of choice. overall it was a pleasant stay and would recommend if you wanted a couple of days rest in a comfy bed/room
• jen (6/5): They can step it up And I would reccomended - Our 1st front desk attendant was unhelpful and unfriendly. Eduardo, I'm not sure what his title is, saved out stay by being super helpful and patient and taking the time to repeat himself when we didn't understand. He got our room changes when the TV didn't work. AND got the WIFI to connect in the room.
• gladys (6/5): It is an OK hotel - The staff was nice. Specially Mariana, she was very helpful and gave us very good tips and info. The Room ok but not well cleaned. The bathroom really ugly we had to ask for xtra paper and towels. The worry was The area a terrible neighborhood, dirty and not in San TELMO as advertised we did not want to walk in The area
• Alexander (10/5): Overall a plus - Pros: Mostly clean and efficient. Close to the center. Same distance to Recoleta as Boca. Friendly staff. Cons: Salta is a noisy street and the Air Conditioner was weak.
• E H (6/5): More hotel than apartment - Good room, good location, but a few things let it down for me. No kitchen equipment other than random numbers of each kind of cutlery and crockery, despite it having a cook top. I asked on two occasions for a sharp knife and an pot to cook with, nothing was provided. I was also told cooking in the room was not permitted. Microwave didn't work. No wine glasses. Pool was dirty and restaurant was not operating during my stay. Positives were that a free breakfast was provided (unexpected), I was given an adapter plug when I checked in for use during my stay and reception staff were great and helpful on things to do on check-in and in printing a boarding pass.
• thomas (10/5): Worth a visit - Reception staff were very helpful and friendly!Room clean and comfortable and good location for San Telmo and La Boca.
• Ed (6/5): Ok for the price - - Hotel was clean but simple - Staff was helpful to a certain point - Hotel only has WiFi AP's on certain floors, if you get a floor that doesn't have a WIFI AP, your internet will s**k, this changes your stay - Its located in an 'ok' part, not much to do that area (restaurants, shopping, etc) - Subway station not in walking distance
• Mika (8/5): Nice apart hotel - The hotel in a good location , clean rooms , good King beds ,clean bath ,good breakfast , didn't find a space in the hotel parking but they offer me a surcharge parking one block from the hotel open 24 hours , for a family I would back again .air condition make noisy .
• euromixed (6/5): TRENDY BUT NO CLASSY! JUST TRYING... - REALLY OLD FURNITURE IN THE ROOMS, LOOK REALLY OLD.
• Martynl (8/5): In central Buenos Aires - We enjoyed our stay in this hotel in February 2014. The hotel is in a central location but the streets outside look very poor and badly maintained. Although the hotel is only a few years old it was showings signs of needing some maintenance. However overall our stay was fine and we were well catered for.
• Verified traveler (8/5): Ultra comfy bed - Room was perfect for our needs - we had a triple room as are travelling with our toddler. Note it is in montserrat, not st telmo per se ... but it suited us to be on the fringe of the hubbub for these 4 days and the area is safe and calm. It was a good sized hotel room with aircon (a must in a high rise in BA summer). Whilst there is a microwave, fridge and sink there is no hot plate in the kitchenette. We didn't need it as so many great italian and spanish restaurants nearby, but just managing expectations of kitchenette. We all thought the beds extremely comfy and appreciated the sleep in that the thick blind afforded us jet lagged souls. Staff were helpful though the desk folk changed seemingly daily. We would definitely stay there again.
• Verified traveler (8/5): Nice hotel but could do better - We were at this hotel in November with our two-year old and we enjoyed our stay overall. It is close to downtown and there are plenty of place to eat around this hotel. The reception staff were very friendly and helpful. They helped us with booking the shows, calling taxis etc. The room had good comfort but it was missing some basic things that are not even expensive. Having a mirror in the room would be tremendously helpful. Bathroom was the place that had a mirror. Bathroom door wouldn't lock which could be an issue with a small kid. The view from the hotel was ok but you probably won't get any better view in that area. The breakfast was so-so and the staff serving the breakfast were unhelpful. One of the rare places in Argentina that was less friendly for kids. Overall our stay was quite good though.
• Verified traveler (6/5): The only worthy recommend is the swimming pool - The district is dangerous. Facilities...so so. For sure it is not four star hotel.
• JD (8/5): Same-Sex Marriage in Argentina - The staff made all the difference during the six days my partner and I stayed at this hotel. This wasn't the first time we had booked reservations through them. The staff cooperated during all of the process when we had to validate we were "living" there for the legal required amount of time Argentina's laws established. We will return.

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