Chateau Star River Pudong Shanghai
Location: Chateau Star River 2588, Jinxiu Road Pudong New Area, Shanghai, Shanghai, 200125, Shanghai, CN
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Welcome to Chateau Star River Pudong Shanghai, where luxury and relaxation come together seamlessly.
Indulgent Spa Experience
Pamper yourself with our rejuvenating spa offering a variety of treatments, including soothing massages, revitalizing facials, and refreshing body treatments.
Recreational Amenities
Stay active in our equipped health club or unwind in our tranquil indoor pool and hot tub, perfect for both relaxation and invigorating workouts.
Culinary Delights
Savor exquisite dining at the E cafe, where you can enjoy delicious meals alongside garden views, or choose from our 24-hour room service for a delightful in-room dining experience.
Don’t miss the chance to elevate your stay – book your escape at Chateau Star River Pudong Shanghai today!
Important Information
- Children 5 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Full-service spa
- Express check-out
- Health club
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- ATM/banking
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Porter/bellhop
- Express check-out
- Limo or town car service available
- Full-service spa
- Smoke-free property
- Wedding services
- Express check-in
- Turkish bath/Hammam
- Parking (limited spaces)
- Miniature golf on site
- Free self parking
- Banquet hall
- Wheelchair-accessible spa
- Wheelchair-accessible pool
Rooms Available
-
Deluxe Twin Room with City View
2 Twin Beds
505-sq-foot individually decorated room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - HDTV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Bed sheets not available
-
Deluxe King Room with City View
1 King Bed
505-sq-foot individually decorated room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - HDTV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Bed sheets not available
-
Chateau King Room with Garden View
1 King Bed
645-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi and wired internet access
Entertainment - HDTV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Bed sheets not available
-
Chateau Twin Room with Garden View
2 Twin Beds
645-sq-foot individually decorated room, balcony with garden views
Internet - Free WiFi and wired internet access
Entertainment - HDTV with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Safe, free newspaper, and iron/ironing board; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Bed sheets not available, toothbrush and toothpaste not available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Room service (24 hours)
- Premium bedding
- Turndown service
- Blackout drapes/curtains
- Separate bathtub and shower
- HDTV
- Free WiFi
- Down comforter
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Laptop-friendly workspace
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Bed sheets not available
Guest Reviews
- Jeff (10/5): - The outside pool was closed unfortunately! BUT lovely indoor pool was fabulous!!!! King Room was great and wonderful comfy bed Metro a good 20 min walk away Will stay again
- Yueun (10/5): - 깨끗하고 호텔 직원분들도 친절해요 전철역하고도 멀지 않고 호텔 조식도 맛있어요
- Geoffrey (10/5): - The Chateau Hotel/Resort was way better in every respect than we ever could have expected. From its splendid "palatial" construction to its more than comprehensive resort facilities (tennis & badminton courts, indoor/outdoor pools, gym, wellness centre etc etc to its wonderfully helpful and friendly staff as well as its quality Chinese (Shanghai style) restaurant. Set in a quiet leafy area about 6 kms from the city centre it was refreshing to hear the birds singing from our balcony in the morning .. Geoff & Annie from Melbourne Australia
- Kamanasish (10/5): - The location is right in the center of Pudong area and the hotel staff were absolutely amazing.
- YASUTAKA (10/5): 上海旅行 - 7号線から徒歩で行けて、龍陽路にも近かったので、便利だった。朝食がとても美味しくて最高でした。
- miro (10/5): - Aivan mahtava hotelli hyvällä paikalla metroasema 500 m päässä
- kee meng (10/5): excellent stay - porter and receptionist is helpful and polite. keep it up.
- Verified traveler (8/5): 상해의 가성비 좋은 호텔 - 상해의 가성비 좋은 호텔 지하철 7호선까지 도보로 이동 가능
- Duncan (10/5): - Iliked the room and amenities
- Tina (6/5): - The rooms were dated but extra spacious.
- Maarten (10/5): Full on chateau - Well folks, hear me out. Went for business to Shanghai and some good times, perhaps see a full-on chateau from an ancient dynasty on the way. I’ll be damned when we walked into this place. Never expected a true five- star chateau in Shanghai, dreams come true. Great experience. Checkin went perfect, except for the decline on my card. But hé, not the hotels fault. Got creative and figured it out together.. Room wonderful too. Reminded me of my trailer back at the park with the boys. For sure eye for details. Balcony door was locked, but the friendly staff opened it right away. From check in to relaxation on the balcony with a blunt: less than 5 mins. My kind of place. Too bad I couldn’t test out my new bikini. Forgot the shaver, but even worse: the most surrounding the chateau was empty. Not sure what happened, perhaps the recent typhoon sucked it all up. Anyway, that is the only thing that sucked figuratively. Went into town for some literal action and got lost. Woke up in Beijing, Forgot to check out, but great overall experience. 5 points and see you next time.
- Wendy (8/5): Stay in pudong - Although hotel was a fair bit out from main attractions, the metro station was a 10 min walk,
- Philippe (10/5): Excellent - Dans un style un peu rétro, l’hôtel est exceptionnel, avec un service vraiment haut de gamme. Je n’ai pas eu le temps de tester les installations sportives mais la liste est impressionnante et semble bien fonctionner. La resttest OK, sans plus. Très bon rapport qualité prix.
- younghoon (4/5): 친구집 게스트 하우스 - 개발회사에서 고급 빌라를 지으면서 호텔을 옆에 지어 수익성을 높인 것으로 보임, 사진에서 보이는 물은 풀이 아니고 그냥 조경에 일부이며 심지어 밖으로 나가는 것도 허용되지 않음. 친구집 게스트하우스에 하루 묵은 느낌. 외국인 숙박이 많지 않아 허둥지둥 하느라 체크인에 30여분 소요됨.
- Verified traveler (6/5): ... - 객실-좋음. 위치-so so. 하지만 조용. 룸서비스음식-나쁨. 내인생 최악의 나지고랭을 맛봄.
- Xavier (8/5): -
- Verified traveler (6/5): - kein Englisch sprachiges Personal, sehr unfreundlich, nicht flexible und lange Wartezeiten, bis man bedient wurde.
- Maurice (10/5): Excelente hotel - Maginfico hotel cerca del complejo ferial y del aeropuerto. Es claramente un hotel 5 estrellas en todo sentido. elpersonal muy amable y un excelente desayuno y wifi. Queda muy cerca a un sector residencial lo que lo hace muy tranquilo.
- SY (8/5): - Very large room, very comfortable. Good to stay for everyone.
- Verified traveler (8/5): 화려한 시설, 아쉬운 서비스 - 시설은 매우 훌륭합니다만 직원들이 영어가 부족하고 청결상태가 약간은 불만족스러웠습니다. 그러나 전반적으로는 만족스러웠습니다.
- hitesh (6/5): - Bad service overall, staff seemed unwilling to assist, Staff let this place down,
- Verified traveler (10/5): - Very good! Marble every where! Nice building , nice area!
- Jason (10/5): Recommended - lovely hotel! - Great hotel - palatial in its appearance, friendly staff - great food. Only complaint was bar closed early and room service was limited to Pringle’s. Easily accessible for Taxis and lovely garden and pool area.
- Edward (10/5): Great stay in the Nevernight City (Shanghai) - The hotel was one of several recommended by a company that I am doing business with in China. I chose this hotel because of it's proximity to the New Shanghai Convention Center. I loved the East meets West breakfast buffet with numerous and overall healthy and delicious options. I might go back just for the buffet! There is a Metro stop that is approximately a 5 minute walk from the hotel. The Metro in Shanghai must be the cleanest subway in any city I have traveled. The neighborhood is a more affluent area of the city and quiet. The hotel has plenty of amenities such as tennis, pool, a spa and two restaurants. Lobby and rooms were beautiful. Just a side note: If you don't speak Chinese, you will need to use google translate at most hotels in China and the same is true for Chateau Star River in Pudong. There are two locations of the Chateau Star River. Be careful to book the correct one.
- Verified traveler (4/5): - The Free WIFI is not working, the air condition is weak, the room never gets cool since outside is very HOT during the time when i stayed. I stayed in room 1209, the cold water is running slow and hot water pressure is bigger. Hard to adjust the water temperature when taking shower. The room itself is pretty big, and it comes with free breakfast daily.
- Yuval (10/5): - Very nice hotel. A bit remote and must take taxi
- shaun (10/5): - Beautiful Hotel with an amazingly friendly & helpful staff.
- Verified traveler (10/5): - Large hotel nice setting in a residential area. Avoids the busy part of downtown. Staff try to be helpful but English speaking staff are not common.
- S (8/5): - Very nice hotel. Good breakfast and location. Onstage problem is communication as I believe there should be one person on each shift who speaks English. Staff not helpful at all.
- Yuchao (8/5): Need improvement - local 5-Star hotel. The service is ok but not competeable with international hotel. Breakfast is so so
- STEVE (8/5): - Was there for a trade show at the Expo Center. Great hotel. Rooms large and Modern and Clean. However staff speaks very little English. Only issue is getting a Taxi out of the hotel. Staff needs to call for one. Expect a 10 - 15 minute wait.
- Akash (8/5): Great boutique hotel! - Great boutique hotel. Awesome interiors. Lil far from main city. Rest all very good!
- Steven (10/5): Pudong Luxury at a modest price - This hotel is part of a complex that also provides luxury apartments, and includes a small shopping complex across the street. This is definitely a 5-star facility, with luxurious wedding services on weekends. Although not really focused ti a business traveler, the internet is sufficient and the location is quiet (except for weddings on the pool side of the hotel). The staff is polite and competent, with several fluent in English. The buffet breakfast is relatively amazing in its depth of available styles and dishes, so Asians, Europeans and Americans can find something they are familiar with. They also have a very extensive workout center available to hotel guests, however, the outdoor swimming pool is for wedding services only. I would definitely return for either business or pleasure.
- Charles (6/5): - Internet connection is not stable. Low water pressure, need more than an hour to fill the bathtub, shower stream is also very slow.
- David (10/5): - Basically, I used the hotel as a place to crash before travelling to Wuxi after a grueling 14 hour flight. It was comfy and luxurious, with a separate "living" area with a good city view.
- Verified traveler (10/5): Good stay - Good hotel
- Norbert (10/5): Hotel is like a dream! Amazing in every aspect! - We had a wonderful time at this amazingly beautiful hotel
- Verified traveler (10/5): - Excellent Hotel room are spacious and clean. The hotel was in a very nice location where other facilities makes the stay more enjoyable.
- Huei (4/5): My first and the last - Bad
- Verified traveler (10/5): - Hotel was huge and lots of amenities. Room service leaves a lot to be desired but everything else was wonderful.
- Verified traveler (10/5): Excellent hotel position - Hotel is well positioned for access to tube station, close to exhibition centre which was the purpose of our visit to China and in a quiet location. The hotel facilities are out standing and luxury throughout. The staff were very helpful and nothing was too much trouble.
- sharon (10/5): Opulence personified - A little far from 'happening' places, but as far as hotel decor & facilities, was palatial, only thing missing was the red carpet. From an interior design perspective – quite stunning. Cleanliness10 out of 10. Food was good but did not live up to the interior design status. Overall, felt like I was living in the lap of luxury and I suppose a hotel that really could take a stake as a Shanghai 'showcase'. Happy for the experience gave me insights into the new China. I was surprised, felt like the former Chinese grandeur and empires were striking back.
- Verified traveler (8/5): Isolated - Locals will consider this grand luxury but it feels old to a visitor. As a visitor, you are isolated. You are not in Shanghai city surroundings. No surrounding activity. Twenty minutes wait for taxis to the Expo centres. The indoor 35x18mtr (x1.8mtr deep throughout) pool was excellent, along with the snooker rooms.
- monica (2/5): Do not stay at this hotel!!!! - The hotel is located in the middle of nowhere. My room was right in front of a construction site which woke me up very early in the morning. I asked the hotel staff to change my room to the other side of the hotel but the general manager of the hotel refused. The duty manager was nice but her boss refused to move me unless I pay extra!!! The hotel was empty!!! It will have cost them nothing to move me to a room where I would not be woken up by the construction!!! No customer service or appreciation!!!
- world traveller (6/5): average - construction work going on all night and day next to the hotel! Not possible to sleep!! disaster, otherwise very nice rooms and hotel!
- Verified traveler (6/5): great hardware,... so so service - beautiful room, beautiful hotel 5 stars hotel but......3 stars service. dine at the 2 restaurant, took 30 mins to get a ice tea 45 mins for a first dish.
- Shane (10/5): - Value: Fantastic; Service: Best service ever for me; Cleanliness: Spotless;
- XJ (10/5): A great and warm hotel - This is a wonderful place close to the center of the city. The hotel is really well maintained and has very friendly staff. Every evening, the hotel staff delivers to each room a small box containing a piece of heart-shaped white chocolate along with a personalized greeting card Compared to several similar-level hotels that I stayed during a recent trip in China, this hotel is the best. I would expect that it would be even nicer at a warmer date when I could try the outdoor swimming pool surrounded with various trees. I highly recommend it others.
- Jose (10/5): Very good hotel - Superb quality hotel & facilities. Very qualified staff with very nice attitud.
- Randy (10/5): Excellent service - Very meticulous staff. Although many cannot speak english, they were very quick to get someone who could. Very impressed with the cleanliness and detail. Breakfast is a bit expensive and could be included in the room rate. Close to the Expo centre however you need to take a taxi to get to key sites downtown. Otherwise, great place.
- Janusz (10/5): Cant wait to go back!!! - It was a great hotel!!!!!!!!Would recomend to stay there!!!!!Absolutly beautifull place :)))
- Christoph (10/5): Awesome luxury! - Great pools, restaurants, attentive staff, speak English very well, etc.. Extras cost extra though, I chose the package without breakfast. When eating breakfast it cost $30 per person. I needed to print some boarding passes, which could only be done by their staff, cost $10 for 6 pages.
- BusyTraveller (6/5): Terrible communication - Hotel is magnificent, with very well appointed rooms and impressive features. However if you don't speak Chinese you will have a very frustrating time. Room Service was impossible as no one spoke any English, Front Desk discussions very frustrating and without the 2 poor Guest Relations staff who DO speak English it would be a nightmare.
- jeff (8/5): Chateau Star River Hotel in Shanghai - the hotel is gorgeous and new which i loved. The staff is extremely friendly and accommodating, especially helpful was Adrian Benavides the Guest Relation Officer. He was great in helping with directions and information, etc. He really made the stay special. I really loved the hotel, but was not crazy about the location as it seems far from everything. There seems to be nothing to do immediately in the vincinity of the hotel and cabs are difficult. Even with the Chinese address of the hotel, they are not familiar with it's location and cab rides from the airport and from Yuyuan Gardens became tiresome. Every cab i was in had to call someone to try to find their way, which was completely annoying. Anyway, i am returning to this hotel in a few days for another stay and know that i will enjoy the hotel, not so much the location.
- Kathy (2/5): - The hotel room carpet was badly stained and had a piece of broken glass on the floor. Meals were outrageously expensive for what you got and pretty much hostage since the hotel was so isolated from anything else and a taxi cost $10 to get anywhere. Lastly, we were "accused" of taking a laundry bag (which we didn't take) then the front desk said "forget about it" so I'm not sure what that ruse was all about. I was grossly insulted of being accused (wrongly so) of theft, particularly since I am a devoted Christian and being accused of theft is against one of the fundamentals of christianilty, "Thou shalt not steal". I am really offended and will not recommend this hotel to anyone else ever.
- Michael (10/5): First Class in Shanghai - The hotel was excellent with terrific service and great food. The taxi drivers seemed to have a hard time finding it though.
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