Citymax Hotel Al Barsha at the Mall

Location: Behind Mall of Emirates, Al Barsha First, Dubai, Dubai, AE

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Per local law, all guests staying at this hotel must present a valid original passport, Emirates ID (for UAE residents), or original National ID card from the following GCC countries: Kuwait, Bahrain, Oman, Saudi Arabia, and Qatar.

Amenities & Facilities

• Fitness facilities
• Health club
• Area rugs in public areas
• Free WiFi
• 24-hour front desk
• Luggage storage
• Designated smoking area
• Elevator
• Fitness facilities
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Breakfast available (surcharge)
• Health club
• Safe-deposit box at front desk
• Pool umbrellas
• Billiards or pool table
• Tours/ticket assistance
• Wheelchair accessible parking
• Free self parking
• Airport transportation - pickup (surcharge)
• Banquet hall
• Covered parking
• Secured parking
• Wheelchair-accessible public washroom
• Wheelchair-accessible van parking
• Wheelchair-accessible fitness center
• Wheelchair-accessible on-site restaurant
• Handrails in stairways
• Accessible shuttle
• No accessible shuttle
• Accessible airport shuttle
• No accessible airport shuttle
• Thin carpet in public areas
• Tile flooring in public areas

Rooms Available

• Twin Room with 20% off F&B

  2 Twin Beds

  215-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and a hair dryer

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Smoking And Non-Smoking, renovated in May 2018

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

• Double Room with 20% off F&B

  1 Queen Bed OR 2 Twin Beds

  215-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and a hair dryer

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Smoking And Non-Smoking, renovated in May 2018

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

• Family Double Room

  1 Queen Bed

  215-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - LCD television

  Food & Drink - Coffee/tea maker, 24-hour room service, and free bottled water

  Sleep - Bed sheets

  Bathroom - Private bathroom, shower/tub combination, slippers, and a hair dryer

  Practical - Safe, desk, and phone

  Comfort - Air conditioning and daily housekeeping

  Need to Know - No cribs (infant beds) available

  Smoking And Non-Smoking, renovated in May 2018

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Slippers
  • Bottle of water
  • Daily housekeeping
  • Room service (24 hours)
  • Free WiFi
  • No cribs (infant beds)
  • Smoking and Non-Smoking
  • Bedsheets provided

Guest Reviews

• Abdulhakeem6243 (10/5): The staff Nhamo and sumi are true professionals. - The staff Nhamo and sumi are true professionals. From the seamless check-in process to the friendly greetings, I felt well taken care of. Every request I made was handled promptly and with a smile. It’s clear that customer service is a top priority here, and it made my trip much more relaxing. I’ll definitely be back!"
• allai558 (10/5): Excellent - I have very good experience with Citymax hotel in Al barsha !!!Really appreciate for them service!The all staff there very kind and helpful!
• _O4854GR (10/5): It was good staying - Location is near subway, but so far from beach. But the hotel has a shuttle on the beach for reservation. Atmosphere and service are very good. Stuff is understandable and carrying. Thanks. Room is normal, there were all necessary here, but there weren’t some small things for a comfortable staying. Cleaning was good. One minus was a high noise level. In the room we heard all that was happening in the street and the hall.
• Explore21551620373 (10/5): Excellent experience - I had a wonderful experience during my stay and the receptionist team welcomed me happily on glance . I appreciate the attention to details that they had noticed I was to celebrate my birthday on 22-02-2026 which was the next morning and they made my day feel so special with surprises all over my room .my heart stays with you for memorable experience captured.(#STELLA,#RUTUJA,#APPLE,#SUMI,) . I highly appreciate your efforts portrayed during my time of stay. I will remember you always.
• barunkak2025 (10/5): Very nice! - Very nice and friendly company! The hotel was clean, and also the food was really nice! I recommend it!
• Passenger49930856810 (2/5): Ongoing Non-Smoking Issues – Honest Long-Stay Review - I am currently still staying at Citymax Al Barsha (by the Mall) and wanted to share an honest, real-time experience as a long-stay guest. Firstly, the positives: The staff are friendly, supportive, and always willing to help where they can. Housekeeping, in particular, work hard and do their best within the limits of their role. I want that to be clearly acknowledged. However, the persistent smoking issue remains a serious concern. Despite being allocated non-smoking rooms, cigarette smoke regularly enters rooms through the ventilation and ducting systems. I was initially on the 8th floor and later moved to the 14th floor in the hope that conditions would improve — unfortunately, they did not. At times, the smell has been even more noticeable. From what I have observed and been told, some guests attempt to bypass the rules by smoking near open windows or inside bathrooms, assuming the smell will dissipate. In reality, the smoke travels through the building’s air systems and spreads into surrounding non-smoking rooms, making it extremely difficult to escape. For long-stay guests like myself — who spend significant time in the room working, resting, and living — this becomes more than an inconvenience. It affects comfort, sleep quality, and overall well-being. I will be leaving for vacation on the 18th February 2026, and I must admit I am very much looking forward to breathing fresh, smoke-free air again. That alone should say a lot about how impactful this issue has been. I’m not sure what conditions will be like when I return, but I sincerely hope stronger enforcement and preventive measures will be in place by then. To be clear: If you are booking here expecting a genuinely smoke-free non-smoking room, you may want to reconsider — as smoke infiltration has been an ongoing challenge during my stay. The staff try — but policy enforcement and guest compliance remain the bigger issue.
• 456beaw (2/5): Worst customer service - My stay was booked through an agency, which contacted the hotel in advance to arrange all details, including the agreed price. However, upon arrival, I was informed of a charge that was more than double the agreed amount due to what was described as a miscalculation. I raised this issue several times during my stay with reception staff members Nhamo and Apple and was repeatedly assured that a refund or price adjustment would be arranged. When I requested written confirmation, I was told that only the manager could provide it and that the matter would be resolved shortly. Unfortunately, after three days of receiving similar assurances without any progress, I was informed that the previous information provided to me was incorrect and that, in their opinion, the situation was not their responsibility. To date, I have not received the promised refund or the difference in price. This experience was extremely disappointing and represents the poorest level of customer service I have encountered. Based on my experience, I cannot recommend this hotel and would advise others to exercise caution when booking.
• _A9747TL (10/5): Review - I had a great stay. The room was clean, staff was friendly and even make a surprise for my birthday. The location is also nice as soon as it is close to the Mall of the Emirates.
• OnAir34902885321 (2/5): Terrible experience - My stay at Citymax Hotel in Dubai was disappointing. The room was not clean and had a strong smell of cigarettes. Everything looked old and poorly maintained — the sink was clogged, and the bed was sagging and uncomfortable. On top of that, the service was unfriendly and unhelpful. I expected a much better experience and would not recommend this hotel to others.
• T9876OQwaleeda (8/5): Great Central Location - We had a fantastic stay. The staff’s friendliness stood out, and their willingness to provide us with an early room was greatly appreciated. The location is perfect—close to everything we wanted to see. We highly recommend this place and will be back for sure!
• Odyssey47366410520 (2/5): Not recommended - Extremely small rooms. Feels like made for a single person stay. Extremely noisy due to pub on ground floor. No amenities in washroom.
• 930mickk (4/5): Better options available locally now it’s turned into Moscow by the sea… - This is the 6th time I have stayed here and this was by far the worst stay. Admittedly, I tried to stick with what I knew location wise and found a great price online for half board. I requested an early check in ( has never been an issue before) and was told I would have to wait an hour. No problem, headed to the mall for breakfast. Returned at 12 pm saying it would be 20 minutes. Sat with a coffee. 45 minutes later still waiting. Eventually managed to get in at 2.30pm. Paid my city tax on arrival, then was tried to be changed again a further 3 times as they had no record and the receptionist had gone home. Showed my statement on my phone proving it, but they wanted the palaver reciept which I didn’t get given. Room was clean, smelt heavy of air freshener but I needed a shower after a long flight. Shower didn’t drain and ended up flooding bathroom. Mentioned it to three people but took 2 days to fix. Nearly slipped over 3 times due to slippery floor! Went for dinner first night, didn’t look appealing- mainly set up for the tastes of the 99% Russian residents there. Ate some stew, was average. Zero atmosphere. Asked if I could have credit in the huddle sport bar and eat in there, told not possible without a charge, but couldn’t be told how much and for what! Went for breakfast varying between 7&9am, the quieter times. Again, average. Tables reserved with no one sat at. Fruit salad was about the best. Hot food was ok at best. Didn’t bother with any food in the hotel again. When it was busy they sat you in the sports bar which wreaked of smoke. Far better and nicer options with in a 5 minute walk. Slept great the first night, and ok the rest, corridor was sometimes noisey but mainly as residents “talking” to each other loudly down the corridor. Pool was good and actually not too busy in the mornings for a change. Was occasions where only 2 lifts were working due to maintenance, and had a note to say they were maintaining the water and would be disruption between 9-6 after room cleaning to flush pipes. Luckily was out for the day but if you wanted to lie in all day would have been annoying. Check out was ok- knew I had nothing to pay but took three people to confirm behind the conceiege at 7am!! Location of hotel is great, usually taxis outside and. 5 min walk to mall and 10 Min to metro. Disappointing to say after 8 years of staying here this will probably be the last, based on this experience. Better options very close readily available.
• Coastal49204634758 (10/5): great experience - Delicious food front dedk very accomodating like ms Leonora
• Guide58635165769 (8/5): OK:) - Good location, clean, varied food, friendly service, clean, small but nice pool. The same fruit—watermelon and melon—always served, with no peaches, pineapples, or ice cream. That's the only downside to the meals. The windows in the rooms were dirty, leaky, and very noisy (the seals didn't work and needed adjusting).
• alini2026 (8/5): Our family had a pleasant stay at this hotel - Clean. Friendly staff. Good, diverse food on breakfast and dinner. We appreciated the fact that the hotel is near the Mall of the Emirates, which is a busy area. Due to the location, at night, you can hear a little street noise even from the 8th floor.
• 473bassemt (2/5): Horrible, awful, disastrous - So I didn’t want to write a prolonged review of how disastrous this hotel actually is because I liked the staff however I need to detail exactly how awful it was for potential travelers. 1) This Hotel has a pub in its ground floor with non existent sound isolation so be prepared to hear the tunes coming all way up to your room till 3 AM 2) I’ve only had breakfast once in this hotel, I got sick. I spent the entire day with nausea trying not to vomit. 3) My first room had flickering lights straight out of a horror movie then they relocated me to another room which had an even more horrifying bath tub, you need to manually remove the metallic cover or the entire bathroom will be flooded. 4) The hotel wanted to charge me 750 AED (205 USD) because a cup of coffee was spilled on the bed sheets, (You can buy an entire bed in Dubai for that price) Summary DON’T EVEN think about staying an hour in that hotel. I wish nothing but the best for the staff team and hope I’ll never have to see them in that hotel again.
• GhimH (4/5): Non-responsive hotel - Needed urgent advice on reservation. However, there was zero response despite sending numerous emails to reservations@citymaxhotels.com and messages to their Facebook messenger! Saw some past comments in other platforms about their responsive too. Not a good a way to manage incoming guests’ expectations.
• pratheekb2025 (10/5): The room cleaning is good - The service from Momin was very good. Well maintained hotel and good food. Very close to mall of emirates and the metro station.
• 627trg (10/5): Come to Dubai Habibi - Thank you for everything. The cleaning was very nice, staff was very friendly and nice. The location is very good also. Nearby metro station and the Emirates Mall. Momin and supervisor Rohan were also very nice people,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
• 950oseik (10/5): Fantastic Experience at Dubai - I had a fantastic experience at the hotel! The staff provided excellent service, making my stay truly enjoyable. A special shout-out to Hamza, the security supervisor, who was incredibly nice and helpful throughout my visit. His friendly demeanor and willingness to assist created a welcoming atmosphere. The hotel's overall ambiance was great, and the facilities were well-maintained. I highly recommend this hotel to anyone looking for a comfortable and pleasant stay. I'll definitely be returning on my next trip!
• Exploration818594 (8/5): good for those who come to explore the city - We stayed there for 2 nights. The location was the main reason why we chose this hotel as it is in 2 mins walk from the Mall of the Emirates and the metro station. It is a good, budget option for those who come to explore the city and intend to spend the entire day walking or going shopping etc. Clean rooms, good service. I would like the food to be a little more varied. Also, the hotel has a ingrained smell of cigarettes, which is noticeable to a non-smoker.
• ozdrjohn (4/5): Nice pics, but it ends there... - Soooo much wrong, against so much right. The rooms are modern, clean, look good and staff very good. However, it all goes wrong from there. The only chair has the a/c blowing on it, so even at 26C, you have to turn it off. TV didn't work and took over an hour after check-in for a tech to turn up. The doof tent below was pumping bass at abt 50 db, so like having a 2 people conversation in the room, until 3am (pic to follow). Staff closed off the shower drain, so the bathroom flooded! Had dnd on the door, so someone rang the bell, and then called on the phone. If you call for more drinking water, housekeeping want to charge, unless you ring reception for the free option, that never turns up - until housekeeping ignore the dnd sign, knock anyway and look surprised when you ask for water. All in all, happy my 2 night stay ends tomorrow. Many, many better options than this around al barsha. Pics look great, but it ends there im afraid...
• nabeelbhatty2018 (10/5): Very Good Experience - Property is clean, helpful staff and the location is very convenient for public transport. Zaima was very helpful while checking in and checking out. Will come again.
• 242nicata (10/5): Fantastic - Citymax hotel especially reception girls Zaima Fatiha helped us alot. And Anwar they were amazing. Absoultely i will back again and stay at amazing hotel. Just 5 big stars from us to your amazing hotel
• 392gayatrit (10/5): Comfortable stay - Zaima, Apple and Rutuja were very helpful and fulfilled our requirement as requested. A must visit place for a comfortable stay also most visited places are quite near by.
• Explore31439559203 (10/5): Cozy hotel, nice location - Very nice cozy hotel. Zaima on reception was really kind, helped us with transfer. Location is also very comfortable, close to mtr
• Sunshine43704540688 (10/5): Pleasant stay - It was an amazing experience. It was really peaceful stay. The receptionists Ms Anjana and Ms Zaima was so sweet and made our stay feel pleasant.
• 974maliham (10/5): My second home - Yes just loved evey bit of my stay,as comfortable as i could be.the staff was very cooperative,specially Zaima,Fatiha,Rutuja and Anjana.see you guys soon.
• arminz2025 (10/5): Thanks for all services - Thanks for all services. Great hotel with nice rooms and also suitable breakfast. Also thanks all reception stuffs(zaima, fatiha, apple) Calm place near mall of emirates and metro station.
• mutumbar2022 (10/5): Best feeling ever - Best experience ever in my life.i felt comfortable,relaxed and at peace .I wish to have that feeling as soon as possible because I miss the comfort ☺️💟💟
• 84takam (10/5): Lovely Staff, Room Could Use a Few Touches - Everything was good and the staff were very kind. I just wanted to note that the room was missing some essentials like toothbrushes, cotton buds, and an iron.etc …
• 421karlotta (8/5): Simple , clean hotel with value for money. - Front Desk staff Stella was pleasant and made every effort to accommodate my request for a non-smoking room, even though the hotel was fully booked. Front desk staff are very nice. The Housekeeping staff took action immediately with my requests.
• diannebE1934QT (10/5): Citymax 🫰 - Hotel room is neat, spacious and ambiance is very relaxing. I recommend citymax to everyone. Staffs were very helpful.
• MohamedH1919 (10/5): Best service - Very good hôtel and good location near Mall of the Emirates in animted area of Dubai. The staff os very helpful and friendly. Specail thanks to Front Office and receptionists. Rooms are very clean and comfortable.
• Faizal7shahin (8/5): Value for money - Value for money.. need to improve on their room service . Sad breakfast same selection every day .. reception overall good
• 708zarahd (4/5): First time in Dubai. - Negative: Professionalism in the front of the house associates was poor. Phone etiquette is poor. F&B Service knowledge is poor. Positive: The filipina lady (receptionist)was very professional and approachable. The room is amazing. There is always room for improvement.
• K5125RY_ (10/5): Amazing experience - This is the first time I’m her in city max hotel Al barsha at the mall. Is so amazing all of the staff is soo good specially Manager MR Ahmed. Best manager I saw ever. Also Bell Boy Nirob he assisted me for everything , Zaima,anajana thx a lot to assist mee
• ringfm (10/5): Dubai experience - Very good service from the front desk to room service! Thanks to Leonara and Moumad for taking care of us. Very proud of our Kababayans helping and assisting us during our stay.
• G833ZJkerryl (2/5): Rude staff and stinks of cigarettes - Room wasn't ready when we arrived at 11pm!!! Then the room type we booked wasn't available. Offered us a smoking room which we declined as my husband has asthma. Finally got a room that stank of cigarettes. Bed was so uncomfortable. We left at 8am as we could not stand to be in the room any longer
• 348abdelrahmanh (2/5): very bad experience - noise level is terrible that you cant sleep overnight, bed are exteremly not comfortbale , room needs cleaning, very bad experience,
• Q1154XHfaisala (10/5): Thank you - My stay was excellent thanks for all the team especially ahmed ,farid, fatiha,nirob and zaima The rooms are very good, service is very nice all the staff are very polite thanks city max hotel
• haddera2019 (10/5): Great Service and Warm Welcome from Fatiha - I stayed at Citymax Hotel for two months with my wife, and during our time here, Fatiha made our stay truly special. She was always kind, professional, and attentive to our needs. Fatiha went above and beyond to ensure we felt comfortable and well taken care of. Her warm smile and helpful attitude made us feel at home every day. We are very grateful for her excellent service and would highly recommend Citymax Hotel thanks to her outstanding hospitality.
• W3017HRravir (10/5): Great Stay - Great stay. Good location at Al Barsha with MOE just steps away and economical restaurants nearby. Good housekeeping and everyday cleaning was something to be mentioned without fail. Kudos to Mr. Mumin - the housekeeping person.
• 890sanjaya (10/5): Excellent - Excellent services by Roshan. Room is always neat and tidy. And bed sheets are changed on a daily basis. Water bottles, tea , coffee etc always give extra when asked. A hard working and sincere guy.
• Tourist609804 (10/5): Experience City max - Nice atmosphere, Good staff Especially House keeping staff Roshan is exceptional, Breakfast is superb and staff are very cooperative
• 93talhak (10/5): Best Amazing experience - It was the best experience, really liked the service and the staff is also very co operative, highly recommended. Mr Ahmed , Miss Fatiha & Nirod were amazing ❤️
• 233rajvardhans (10/5): It was super relaxing here! - It was great in overall things…the experience in this hotel was super relaxing!aAlso the staff were so supportive especially noirob!!
• 582razzaqm (10/5): Awesome - A great service happy to stay 😄 Best assistant Ms Faith thank you so much it's was a first time trip I wish to come back again ❤️
• 368adeyinkaa (6/5): Guest Feedback – Citymax Hotel - Front Desk Service During my stay, I had an urgent request to scan a document. In the afternoon, I was informed by one receptionist that this service was not available. However, later in the evening, another receptionist kindly assisted me and successfully helped with the scanning. I am very grateful for her support, but I believe consistency in service and communication across all staff members would greatly improve the guest experience. Room Comfort The bed in my room was quite uncomfortable, which made it difficult to rest well. I would recommend looking into upgrading or replacing the mattresses to ensure better comfort for guests. Overall Experience Aside from the above points, my stay was fair. With more consistent service at the front desk and an improvement in room comfort, the guest experience could be much better. Overall Rating: Fair
• 151nikhilm (10/5): Very Comfortable For Stay - Really good service and staff. The room was clean and good and also well maintained, The breakfast is also super good, Mr. Ahmed was really friendly, Internet is very fast, and also amenities are really good and maintained
• bishoya377 (10/5): Ciity max - Best hotel in Dubai and best guy in reception Mr.Mahmoud and we will repeat the visit and recommend this best hotel to our friends
• 600abhishekc (10/5): Good Experience - The room was clean, spacious, and well-maintained. The bed was comfortable, and the housekeeping staff did a great job. Overall, a very comfortable experience.
• 775mayk (10/5): Best budget friendly hotel in town - One of the budget friendly hotel in town. Clean and friendliness of hotel staffs gave us comfort. Clean rooms and good facilities.
• sogola163 (2/5): Would Strongly Advise Against Staying Here - I stayed at this hotel for one month, from 16 August to 14 September, and unfortunately my experience was very disappointing. There were multiple hygiene issues in my first room, including stained curtains, a chipped bathtub, stained carpets, and—most concerning—dirty towels with brown marks. After sending photos to customer service, I was moved to another room. Despite requesting a quiet room, I was placed directly above the nightclub and kept awake for five nights due to the noise, until I had to request another room change. Service was equally unreliable. On many occasions when I asked for water or room service, my requests were completely forgotten and I had to call multiple times to follow up. Even more alarming was a health and safety issue: when I asked for a mug, I was brought two that were cracked on the inside, with pieces chipping off—something that could have easily caused harm had it gone unnoticed. Given all of this, I am very disappointed—especially as no compensation was offered for the repeated inconvenience. I would strongly advise against staying at this hotel.
• Z6876XZ_ (10/5): Awesome stay best person Rutuja Stella faith helping every time and accommodating - My stay was good and the reception staff Rutuja Stella faith and anwar was very helpful I will surely come back and with my family great service
• EdnaO320 (10/5): Clean and cozy - The hotel is clean and cozy.Enjoyed the swimming pool it is temperature controlled.My room had beautiful views.Will definitely come back again.It is walking distance to mall of emirates and the metro
• _D346AU (10/5): Good job and good person and house kipping - Roshan and Siam the best cleaner knows his job well and works hard. Well done! 👍🏿 We are happy with the hotel we stayed at.
• 389fynnw (8/5): Fantastic - Fantastic rooms very neat environment, exceptional Housekeeping staff but during check another guest invaded my personal space which made me uncomfortable. Stella at reception informed the guest to wait but he was not willing to listen.
• amireS9109QC (8/5): Great Location for Mall Lovers - Nice and clean hotel with friendly and helpful staff. I recommend it for those who enjoy spending most of their time at the mall.
• Nautilusznz (10/5): Feeling at home - It’s perfectly situated in a good area, walking distance to the mall and to a lot of restaurants and shops. Availability of shuttle for the beach, pool, gym are a good service. The front office it’s always available, kind and efficient.
• fdA9616MZ (10/5): best hotel - Im stayed in citymax last month for long stay and i would like to appreciate all teams for amazing seriivce , reception team very helpful and always smiling and helping all times and appreciate the manager Mr. Ahmed for his kind gesture , and Mr. Neeraj FB manager for his kind assistance, thank you citymax and i will recommended all friends to stay in the hotel
• Travel50011567380 (10/5): Exceptional stay - Excellent stay, room service was superb. Roshan used to clean my room daily, was polite and folliwed my instructions. Overall a nice stay.
• bareberahog (10/5): Citymax hotel Rooms were very clean and close to the metro station - I stayed at Citymax Hotel near Mall of the Emirates for a weekend. The rooms were clean, the staff were welcoming, and the location was perfect for shopping and transport. Overall, the gist of my experience was that Citymax offers great value for money, and I would recommend it to budget travelers in Dubai.
• muyiwafisayoo (2/5): Very bad customer service - This is the worst hotel experience I have ever encountered in my life. Staff manager are so rude and bad manners. No single customer service
• K9924FSrachelh (10/5): Five star - ⭐️⭐️⭐️⭐️⭐️ I had an absolutely amazing experience during my stay! I especially want to highlight Ali Khan, who went above and beyond to make me feel completely at home. Even when I wasn’t feeling well, Ali made sure everything was spotless, comfortable, and taken care of so I could truly rest. His kindness, professionalism, and attention to detail made such a difference and turned my stay into something far more enjoyable than I could have imagined. Thank you, Ali, for your warmth and care—you truly made my time here unforgettable!
• V6892CXmohammadi (10/5): Amazing stay - City Max at the Mall Al Barsha is one of the best hotels I have ever stayed in. The staff is very attentive and responds promptly to any request. A special thanks to Mr. Ali from the housekeeping team for always cleaning our room on time and doing such a wonderful job.
• kamz0 (10/5): The most friendly area ever - **Review for CityMax Hotel Al Barsha at the Mall** ⭐⭐⭐⭐⭐ From the moment I arrived at **CityMax Hotel Al Barsha at the Mall**, I felt genuinely welcomed. Despite a small issue with my booking, the team went above and beyond to resolve everything quickly and smoothly. Their professionalism, patience, and kindness turned what could have been a stressful situation into an excellent experience. Whatever I needed, they assisted with such care and perfection, always ensuring my comfort. The staff are incredibly **friendly, attentive, and welcoming**, greeting every guest with a warm smile that instantly makes you feel relaxed and at home. Special thanks to the team: Dilushika, Esam, Mahmoud, Tonia, Zaima, Farid, Jeni, Faith, Stella, Fatiha and the amazing pool lifeguards , whose outstanding hospitality and dedication truly made my stay memorable. This hotel is not just about a convenient location near the mall, but about the **amazing guest service** they provide. I highly recommend CityMax Hotel Al Barsha to anyone visiting Dubai — it’s an experience of comfort, hospitality, and genuine care.
• Mehmet_suhayip (10/5): Friendly staff - Smazing hotel, Mr. Ahmed and Ferid at the reception are so kind and helpful even Mr. Dinusha from housekeeping was so friendly and doing his job with a nice smile
• angelio160 (10/5): Amazing Hotel - We had an amazing experience. The staff were warm and welcoming, the room was spotless, and the service was outstanding. The kabayan lunch in High So was delicious with plenty of choices, and everything felt well cared for. Truly a home away from home—highly recommend! Thanks to Sumi and colleague for checking us in and Nikhil and highso team for an amazing lunch and service.
• arshadm224 (8/5): Overall Stay Was Fine—but Several Guest Comfort Issues Need Attention” - Overall Experience: My stay was generally satisfactory. T Areas for Improvement: Amenity Delivery: I experienced delays in receiving the dental kit and slippers, necessitating multiple follow-ups. Bathroom Drainage: The shower area had poor drainage, leading to water accumulation. In-Room Equipment: The electric kettle was non-functional due to a loose connection. These issues, though minor, impacted the comfort of my stay. I hope they can be addressed for future guests.
• Q2699ZPsarahm (10/5): Amazing - Our third time to this hotel. Accessible public transportation . Good for few nights stay. All the staff are kind and friendly
• samerf972 (8/5): Very good location - Very Good location, friendly staff, next to Mall of the Emirates، very Lively area, rooms are little small, private car park area ,
• C1400CHsabrinaa (10/5): A good experience - It was clean and cosy. Varieties of food for the breakfast. Staffs are friendly. Several proposed activities. Overall a good experience there.
• 109punams (10/5): Momin and Rajeev are excellent at their workthe cleanliness and care provided by the housekeeping staff greatly enhanced - The cleaning is excellent 👌. The housekeeping team was also very courteous and respectful of my schedule, always cleaning the room while I was out and making sure everything was in order when I returned. I especially appreciated the attention to detail, such as neatly arranged personal items and thoughtful touches like folded towels and turn-down service.
• chukwukao504 (10/5): Great environment - It was an amazing experience from the moment I stepped into the hotel.. I love the pool facility and the room was clean. 😊
• mohkader69 (10/5): My experience - The staff and their hospitality are excellent Thanks for all , best wishes and keep your attitude and your smiles as usual
• Anthony (2/5): - I arrived at 4 am with prior notice and my room was still not ready. They gave me a different room and promised to switch me later. Upon entering the room it looked very little like the images. The furniture was worn, faded and in rough shape. When I tried to take a shower the water scalded me and I burnt my arm. It would not cool. Additionally the shower quickly flooded. When I complained they found another room for me. I was told that the weather caused the hot water. At 4 am it was hot enough to burn. Upon going to the new room I was able to get cool water but the shower head was broken and would raise above my chest. And again it flooded, to which maintenance said they all flood. I got about 30 minutes of sleep on the rock hard bed before I packed up and checked out. Moving to a different hotel.
• BYRON (8/5): - Good property.
• romanpS42DV (8/5): I would go again as it has the best value for a reasonable price. - The room is quite spacious, and the beds are comfortable. It would be more lovely if we had a complimentary slippers and toothbrushes.
• L9273RFanthonys (2/5): Early Check-In Mishandled and Comfort Compromised - I arrived at the hotel around 4:00 a.m., as indicated in my prior email correspondence with the property. Unfortunately, despite notifying the hotel in advance of my arrival time, my reserved room was not ready. I was instead offered a temporary room, with the assurance that I would be moved to my originally booked accommodation later in the day. Upon entering the temporary room, I was immediately struck by how different it appeared from the promotional photos used in advertisements. The images online depict bright, modern, and inviting interiors; however, the room I was given had outdated and worn furnishings, a generally dull atmosphere, and bore little resemblance to what had been marketed. Attempting to take a shower, I encountered a serious issue: the water temperature was dangerously hot, reaching a level I would describe as nearly boiling. When I brought this to the attention of the staff, I was told that it was "because of the weather." As someone who has lived in the Middle East for over 12 years, I am quite familiar with the effects of climate on plumbing and found this explanation both inaccurate and dismissive. Additionally, the shower drain was clogged, causing water to pool and flood the bathroom floor with minimal use. The bed was also uncomfortable—very firm, with only a thin layer of cushioning. Given these compounding issues, I requested a different room. I was moved, but unfortunately the second room presented similar problems. While the water temperature in this room was thankfully normal—clearly disproving the initial excuse that the extreme heat was due to the weather—the drainage issue remained. When I asked the hotel assistant about the clogged shower drain, he told me candidly that "all the rooms are like this." Throughout the stay, I found the front desk staff to be largely indifferent and unhelpful. There was no real effort to address or resolve my concerns during the stay. Due to the ongoing issues and the lack of responsiveness, I made the decision to check out early and booked a room at a nearby hotel. It was only upon checkout that the hotel manager expressed concern and attempted to remedy the situation, offering to move me to a room at another hotel within the same brand. However, by that time, I had already made alternate arrangements and felt sufficiently disappointed and put off by the experience that I declined the offer. In conclusion, my stay did not meet expectations in terms of comfort, service, or honesty in advertising. The condition of the rooms, plumbing issues, and lack of effective customer service all contributed to a very disappointing experience. I sincerely hope the hotel management takes this feedback seriously and addresses these problems to prevent future guests from having a similar experience.
• kurmangazys2023 (8/5): Confirmation of my booking purchase through my tour agent "Grace travel" from Almaty city , - Mr.Sanjeev ,when will your person confirm my booking,I have already paid. I am still waiting. Please tell them to confirm. Tomorrow,I have to be in your hotel.,but I paid to my tour company. So decided to write you here. Please give them instructions to confirm. Otherwise,I can not reach for tomorrow
• mahmoudaC3608HZ (10/5): Fantastic - An amazing staff Room always are clean and very need ce to stay and have fun They are amazing with everything Also they will wake you up 🥱
• mct828 (10/5): Pleasantly surprised. It was nice - Pleasant staff at check-in and the room was nice as well, I was there for a night only , but it was really good.............
• Ali (10/5): - Location close to the mall of the emirates and nice restaurants
• Hopinglounge (6/5): Not acceptable. - I love this place we are here every week and we stay every week. Today we order food in the harderes bar and ask for the salt and pepper in the i. Roomdining and we are asking to pay. Its too mych everytime we are facing issue. I love the receptionist faith and mahmoud they are all nice. But only the service is veey dificult to deal with for salt and pepper asking us to pay altgought we order some food in the restaurant.
• biswashs2025 (10/5): good - everything is good talking, cleaning, location, management, rooms size, facility, no disturbing very near mall of emirate etc...
• V4714QZerins (10/5): Great location - Mahmoud and the team have been fantastic, location is exceptional and I’ll be back in 1-2 weeks for a long stay. Conveniently located right next to Al Barsha Mall, and the metro.
• W3093INtareks (10/5): Absolutely wonderful - City Max Al babes - My stay at City Max Albarsha was wonderful , the hotel location opposite to mall of Emirates is very accessible, great Front office team who handle any little situation to an opportunity to delight their guest, I will never forget when I was coming from outside sweating because of the hot weather, and I was surprised when I saw Mr. Farid from front office coming to me with the tissue box this is a genuine care. The FO team are always smiling making you feel welcome, special thank you to Anjana, ugala (sorry if I wrote it wrong) and Mahmoud, also the morning bellman is very friendly and helpful
• 889ayouba (2/5): i will never stay with this brand again in my life - I had a very bad experience at this hotel. They did not allow my girlfriend to enter, which was extremely frustrating and disappointing. Even though the hotel is cheap, I strongly recommend you do not choose this place—you will regret it.rooms smelly staff not pro at all security talk to me with loud voice like i did a crime and i respect the rolls, you wanna lose you money come to this hotel
• 148prachir (8/5): Honest opinion! - Nice hotel , my mom loved it . Good housekeeping. The broken washroom handle, water leakage in the shower, hot water issue and brown colored tap water issues of room 116, were fixed promptly. Staffs, STELLA & MAHMOUD were very good & professionals. Breakfast was delicious, and so was the lunch/dinner. Thanks.
• 20ajnasa (10/5): Very good - City max al barsha 1 Already 1 month i stay here it was very good expirence and the servece was very good and the staff also very helpfull for evrything anjana and dilu zaima and leonora
• mouads906 (10/5): Best club ever - Best place ever My experience it was really a atmosphere especially I would like to thanks our Waiterss called kaycee she was so kind and friendly I recommend this place to every one as well And for sure I’ll be back Thx kaycee one more time for your kind service
• J7008WMchristelled (10/5): The Best Hotel In Dubai - Very clean, comfy, staff is very approachable and budget friendly hotel, 100% highly recommended! Will definitely comeback and will recommend to others. Good job citymax!
• 870evangelined (10/5): Excellent service - It was my first time to stay in this hotel but not the last. I enjoyed my stay with my partner. Room are neat and tidy. Staff are kind and do the great service. I will definitely recommend to friends
• Ali (10/5): - Nice hotel at a great location
• mashuns2024 (10/5): It was a great stay - "My stay was great, thanks to the excellent service from the staff. They went above and beyond to ensure I had everything I needed. The room was clean and comfortable, and the hotel's location was convenient. I'd definitely stay again”
• V5059VDmohamedr (10/5): Good - The service overall was great and everything went smoothly. Mahmoud in particular was very kind and supportive — he really made things easier for me.
• Kristian (10/5): - Great
• Francisco (10/5): Excelente experiencia - Mi reciente estadía en el Hotel Citymax Al Barsha fue una experiencia verdaderamente grata. Desde nuestra llegada, fuimos recibidos con una atención cálida, profesional y llena de hospitalidad. Un agradecimiento muy especial para Leonora, Stella y Fatiha, tres joyas en la recepción que nos trataron como auténticos reyes, siempre con una sonrisa y una disposición admirable. Y, por supuesto, gracias al manager Ahmed Farik, por liderar un equipo que realmente se esfuerza por brindar un servicio de clase mundial. El lobby del hotel tenía un aroma encantador que invitaba a quedarse, a relajarse, a disfrutar. El ambiente era acogedor y moderno, ideal tanto para viajeros de negocios como de placer. El desayuno fue excelente, y todo el personal del restaurante nos atendió con una amabilidad espectacular, atentos a cada detalle. La única observación que tengo es respecto a las camas en las habitaciones dobles, que me parecieron un poco pequeñas, como si estuvieran pensadas más para niños que para adultos. Fuera de eso, todo lo demás fue impecable. La ubicación del hotel es lo mejor que tuvimos, llena de restaurantes, tiendas de compras y una cercanía de dos Mall de los más conocidos de Dubai Emirates y Dubai Mall Gracias por hacer de nuestra visita a Dubái una experiencia aún más especial. ¡Espero volver pronto y recomendaré el hotel con entusiasmo a todos los que viajen a esta hermosa ciudad! — Francisco Montás Echolatino Viajes
• 439shekharm (8/5): great property and location - great value (for the location, amenities, housekeeping and services), nice property (has a couple of nice restaurants, swimming pool, gym/fitness centre) and staff (helpful, happy and supportive staff), great location! nearby lot of places of interests like the mall of emirates, thanks.

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