Imperial Hotel & Spa
Location: 44 Hang Hanh Street, Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Enjoy the elegance of wooden flooring and stylish decor in our air-conditioned rooms, equipped with modern amenities like a flat-screen TV and minibar. Relax in a cozy ambiance with large windows offering natural light and city views.
Convenient Facilities
From a business center to meeting facilities, we have everything to cater to your needs. Let our 24-hour front desk assist you with various services including tour arrangements, currency exchange, and airport transfers for a hassle-free stay.
Delightful Dining Experience
Savor a buffet breakfast and a selection of beverages at our in-house restaurant and bar while overlooking the city. For a more intimate setting, opt for room service and enjoy your meals in the comfort of your room.
Book now for an unforgettable stay at Hanoi Imperial Hotel, where luxury meets convenience in the heart of the Old Quarter Area.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Terrace
- Family rooms
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Hot tub/Jacuzzi
- Car hire
- Sauna
- Massage services
- Packed lunches
- Currency exchange
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Kid meals
- Public transport tickets
- Evening entertainment
- Lower bathroom sink
- Coffee Shop on site
- Fruits
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- 24-hour security
- Security alarm
- Key card access
- Happy hour
- Cooking class
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Internet access
- Housekeeping on request
- Wine release events
- Health or beauty spa nearby
- Hosted evening meal (reserve)
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Imperial Suite Room with Old Quarter View
1 King Bed OR 2 Large Twin Beds
452-sq-foot room with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Phone, safe, and free weekday newspaper; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Phone accessibility kit
Smoking And Non-Smoking, renovated in 2016
Room is accessed via exterior corridors
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Room service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Highchair
- Bathroom grab bars
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Accessible bathtub
- Visual fire alarm
- Doorbell/telephone notification
- Travel crib
-
Connecting Room City View
2 King Beds OR 2 Twin Beds and 1 King Bed
775-sq-foot individually decorated room, balcony with city views
Internet - Free WiFi and wired internet access
Entertainment - 32-inch LCD TV with satellite channels
Food & Drink - Refrigerator, minibar (fees may apply), coffee/tea maker, and electric kettle
Sleep - Bed sheets
Bathroom - Private bathroom, bathtub or shower, and deep soaking bathtub or rainfall showerhead
Practical - Safe, free weekday newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Low-height counters and sink
Non-Smoking
Room is accessed via exterior corridors
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Room service
- Access via exterior corridors
- In-room childcare (surcharge)
- HDTV
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Low-height counters/sink
- Travel crib
-
Junior Suite with City View
The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. This suite features soundproof walls, flat-screen TV with streaming services, city views, as well as wine/champagne for guests. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Suite with Balcony
The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. Boasting a terrace with city views, this suite also features soundproof walls and a flat-screen TV with streaming services. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Connecting Room
The spacious family room offers air conditioning, soundproof walls, a terrace with city views as well as a private bathroom boasting a walk-in shower.
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Terrace
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Imperial Suite with City View
Featuring views of the city, spacious air-conditioned rooms are equipped with a personal safe, an electric kettle, mini-bar and a flat-screen satellite TV with DVD player. Large private bathrooms come with a hairdryer, spa bath, bathrobes and free toiletries. Room benefits include a complimentary: - Welcome drink upon arrival - Daily newspaper
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Deluxe Double or Twin Room
Fitted with wooden flooring, larger air-conditioned rooms are equipped with a personal safe, an electric kettle, a mini-bar and a flat-screen satellite TV with a DVD player. The private bathroom comes with a hairdryer, bathrobes and free toiletries.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Family Suite
Featuring views of the city, spacious air-conditioned rooms are equipped with a personal safe, an electric kettle, a mini-bar and a flat-screen satellite TV with a DVD player. The large private bathroom comes with a hairdryer, bathrobes and free toiletries. A complimentary baby cot is available on request.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Executive Room
Providing free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a hairdryer and slippers. The spacious air-conditioned twin/double room provides a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as an inner courtyard view.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
-
Premium Room with City View
Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned twin/double room features a flat-screen TV with streaming services, soundproof walls, a mini-bar, a tea and coffee maker as well as city views.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Refrigerator
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Hardwood or parquet floors
- Alarm clock
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Clothes rack
- Drying rack for clothing
- Toilet paper
- Child safety socket covers
- Adapted bath
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Key card access
- Window
Guest Reviews
- Rebecca (9/5): - Friendly staff, clean, great location
- Jack Heyes (8/5): Excellent stay in central Hanoi - Everything good - price, location, bedroom, bathroom, staff, cleanliness and comfort all great. A really good option for a central location in Hanoi and prices very reasonable. Lovely and helpful staff. No problems or issues at all
- Noriko (4/5): -
- Oatway (10/5): Outstanding service - The staff were amazing. Anna was so very helpful. No swimming pool
- KATHRYN (9/5): Perfect quiet location in Old Quarter - The Imperial Hotel and Spa is in a perfect location in Old Quarter, nice and quiet but walking distance to the lake and all other attractions. Breakfast is varied, air con works and hot water! I've come back to this hotel after a previous stay and I will come back again. Nothing to dislike.
- noguchi (7/5): - 朝食がよかった もう少し狭い部屋でもよかった
- KOJI (9/5): また、ハノイに行きたいと感じました。 - 旅行の前からメールでの質問にすごく丁寧に対応してくれました。 朝食がすごく美味しかったです。 バスタブの水がなかなか抜けないところです。
- Jules (10/5): -
- ALAIN GLESENER (10/5): -
- David (9/5): great location, staff and amazing breakfast. - Breakfast was honestly marvelous. Beside the buffet that was already great with a selection of fresh fruits, butcheries, bread, dumping and a selection of Vietnamese delicacies and meals we were pleasantly surprised by the offer of eggs on demand (scrambled, fried, omelette etc ...) and more important Pho soup that was freshly made for each guest. I would definitely recommend it. And on top of that, the staff at Breakfast is amazing. nothing!
- Jean Francois (9/5): -
- Beb (10/5): Hanoi Imperial Hotel and Spa was a great hotel and located well in Hanoi’s old quarter⭐️⭐️⭐️⭐️⭐️ - Imperial Hotel and Spa in Hanoi was clean and the staffs were very friendly and accommodating. We went to Vietnam for our honeymoon and the hotel set a very romantic bed with red wine. We’ll definetely stay in this hotel if travel to Hanoi old quarter again.
- Don (10/5): A great location and value for the money, with wonderful staff members. Highly recommend this hotel. - Anna at the reception desk was a wonderful support and willing to assist with anything we needed or asked for. She booked two tours and her recommendations were spot on. All of the staff was very supportive and friendly. Absolutely no complaints. We would go back if we were to go back to Hanoi. The entrance to the hotel was kind of hidden and slightly diminishes the overall quality of the hotel. But this was not a deal breaker. Also, a bar offering maybe a happy hour late afternoon would be great.
- Franck (9/5): -
- Doron Levy (10/5): - Very good staff Slow internet
- Lisa (8/5): Great location. Helpful and friendly staff. Good value for money. - Great location. Helpful and friendly staff. Good value for money. Little bit noisy in the evening but it was to be expected staying in such a vibrant area over the weekend.
- Nicolas (10/5): -
- Mimi (8/5): -
- Nicolas (10/5): -
- happytexan2019 (10/5): A wonderful start of our Vietnam vacation - Hanoi was our first stop on a 3.5 week journey through Vietnam. We spent a total of seven nights at the Imperial and truly enjoyed our experience there. The entrance is kind of hidden behind a Banh Mi cart and a ATM machine. The decor is lovely and rooms are very nice, big and a charming decor with nice city views in the Old Quarter. It is located within 5 minutes of Hoan Kiem Lake. Breakfast buffet was very nice and offered an a la carte option for various egg dishes. There was something for everyone's taste and coffee was delicious, too. We cannot thank the staff enough, everyone was so helpful and friendly. We particularly would like to point out Anna at the reception desk. She was extremely helpful with booking a tour for us. We also checked out one night for an overnight cruise at Ha Long Bay and were able to leave our bigger suitcases at the hotel until the next day when we returned for another night. Overall, we would very much recommend this hotel. Most attractions are in walking distance or a short Grab ride away. And last but not least: not sure if we were the only guests that knew about this (we never saw anyone up there) but we discovered this small roof top area on the top floor right next to the Spa, and enjoyed a night cap every evening when we returned from dinner - great view).
- Katsuhiro (7/5): 観光には最適 - ローションが抜群 とくになし
- Lam Duy (10/5): Super Aufenthalt nichts zu beanstanden. - Die Unterkunft war sehr angenehm. Es ist sehr zentral gelegen und von der Altstadt gut zu erreichen. Sehr aufmerksames Personal, welches sich auch die Geburtstage der Gäste merkt. Das Hotel ist aufjedenfall eine Empfehlung wert in Hanoi. Das Frühstück ist auch sehr vielfältig. Im ganzen ein super Hotel
- Dream08019049808 (8/5): Very pleasant and enjoyable stay - Hotel is value for money. Room was very comfortable. All Staff we came into contact with were extremely friendly and helpful. We must especially mention beautiful Anna who always checked up on us and went out of her way to assist us. Our stay was very enjoyable.
- Hannah (8/5): - Central location. Lovely staff The room we booked was on the cheap side, but it was next to the housekeeping quarters so it was quite noisy in the mornings around 6am
- Benoit (10/5): Super hôtel confortable et agréable - Service attentionné et efficace, personnel super gentil. Hôtel très bien situé dans le vieux quartier. Très confortable et propre. Super petit déjeuner. Que du positif! Je recommande chaudement! RAS
- Donald (10/5): Well worth the stay and the staff made it that way ! - Anna at the Check-in was so very helpful with any requests that we needed ! She booked excursions and restaurants and answered every need ! The hotel personnel was a 10 !
- E6464EDsandyw (10/5): Great location and staff - Convenient location in the Old Quarter and walking distance to most attractions. The hotel is very clean with great breakfast selection including freshly made eggs of your choice. Staff are very welcoming and attentive, especially John Customer Service Manager.
- Trek64764897365 (10/5): Perfect Service. Cozy place - Trang, Josh and Nathan when working the counter and always ready to accommodate our needs or help us with anything needed to navigate Hanoi. Their English was more than enough to help us with any problems. They can also help you plan anything or find a store that fits your needs as well. Elevator is small and not suited for heavy luggage (more than 4). Ryo was a kind elevator guy.
- P9733ICpaulk (10/5): A gem of a hotel in the heart of the Old Quarter of Ha Noi - Stayed 3 nights on a recent trip to Hanoi. The entrance to the hotel is nestled into the corner of Ng. Hàng Hành street and pretty much hidden from view by street side Banh mi seller and many parked scooters. The hotel has an old world charm feel to it with the decor and black and white floor tiling. The rooms are very clean and spacious and the staff are wonderful. A big shout out to "John" who will go above and beyond to assist with any questions, concerns or booking activities. As for location.... This property is wonderfully positioned with Hoan Kiem Lake and St. Joseph Cathedral literally just around the corner. And being Hanoi, no shortage of food and beverage options close by. Just a word of advice tho... the street the hotel is located on is closed to automobile traffic from 6:00 pm Friday to 00:00 Sunday every week, due to the nearby street market. Not really an issue, as it is just a short walk from the corner drop off point.
- talisaa2026 (10/5): Lovely stay at Imperial - We had a wonderful trip to Hanoi. The staff at Imperial were super helpful and kind. We enjoyed breakfast every morning before going out. Location is great for a stay at the old quarters. My family and I will stay there again when we visit.
- Fang (10/5): - 酒店干净，整洁，贵气。 工作人员友好，助人为乐。 餐厅食物制作用心，餐厅工作人员很有礼貌。
- Artem (10/5): -
- Sheena Mae (10/5): - This is my second stay at Imperial Hotel & Spa, and I truly appreciate the consistency in service quality. It feels reassuring to return and experience the same high standards. The staff are warm, professional, and always ready to assist. They made our stay very comfortable. The room was spotless and well-maintained. The bed was very comfortable. The hotel’s location is very convenient and makes exploring the area easy.
- Holly (9/5): Great place in a good location, with friendly, helpful staff. - The breakfast is a fantastic buffet. The staff are very helpful and friendly. No window in our room.
- Miwa (5/5): 寝るだけならいい - 写真より全体的に窓からの光が少なくて、暗めの部屋だった。
- Harshil (7/5): - Location is perfect and staff is very helpful. 1. The room had a mild smell of some sort. 2. Limited breakfast menu.
- serkan (10/5): -
- sylvie (10/5): - Centre ville et rue calme
- Marta (10/5): - The hotel is in a central location of the Old Quaters of the city. The staff at the hotel was wonderful, ready to help with anything you need! The rooms were clean and comfortable and the food was tasty and fresh Everything was great 😊
- Chee Seng (9/5): Best location at Old Quarters. - The location is the best. Super convenient. Walking distance to almost everything and everywhere. Staff were great too. The entrance is kinda weird. Banh mi store blocking and heaps of motorbikes parked in the front.
- David (8/5): Enjoyable stay, staff great, so helpful. - Location fantastic, quieter street and easy access to lake and old quarter Had booked room with window but no window. Room was very good though.
- Therese (10/5): The Imperial Hotel and Spa, a tucked away hidden gem. - The hustle and bustle of Hanoi's old quarter can be overwhelming, the Imperial Hotel and Spa is a hidden gem that relaxes the soul and slows the pace down. The friendly and professional staff excude a calming and welcoming vibe and provide excellent guidance in getting around and seeing the incredible sights within Hanoi and the surrounding area. Special thanks to John, the hotel travel agent who arranged our day trips, train travels and transportation requirements. John went above and beyond with all these arrangements which left us relaxed and able to soak up the wonders of Vietnam. There is nothing I could find fault with at the hotel. Our stay was fantastic. The location of the hotel is perfect for staying in the Old Quarter of Hanoi but if your eyes are not sharp you just might walk by this hidden gem without knowing it.
- Burghard Bodo (8/5): Ein schönes Stadt Hotel mit allem was man braucht - Das Imperial Hotel und Spa ist ein schönes Hotel mitten in der Stadt in einer Nebenstraße. Wir waren das zweite mal hier und wurden nie enttäuscht. Es ist mit allem ausgerüstet was man braucht. Das Personal ist nett und zuvorkommend und hilfsbereit. Die Zimmer sind groß und funktionell eingerichtet.
- Jay (5/5): -
- Diletta (8/5): -
- Hayley (7/5): -
- Simon (10/5): Great choice hotel for our first visit to Hanoi. - Imperial Hotel is in a fantastic location for visitors wishing to explore the Old Quarter of Hanoi. Round the corner from St Joseph's Church, Hoan Kiem Lake and the water puppet theatre. We found the staff super helpful, polite and have very good language skills. Rooms are a good size with everything you need and the WiFi works well. Good choice of allsorts at the buffet breakfast on the top floor. Nothing
- ARMAND (8/5): Agréable séjour toutefois - Sa situation centrale La salle de bain avec baignoire pas pratique et vieillissante ,la climatisation difficile à régler, et la télé qui ne fonctionnait pas.
- Therese (10/5): - The location was fantastic with easy access to the Old Quarter and the lake. The staff were so friendly and extremely helpful, little things like the doorman were just so sweet. The breakfast is definitely worth getting as there was such a variety of food to choose from. Big shout out to "John " their tour agent at the hotel. He went above and beyond booking our taxis, train and tours for us. He was so professional and booked everything in such a timely manner. We actually enjoyed this hotel so much that when we arrive back in Hanoi in a few weeks we will be staying there again The entrance to the hotel was down a little lane which the first time was hard to find. Then after that ,no problem
- juliusc552 (10/5): Our Stay at Imperial Hotel & Spa — Hanoi’s Old Quarter Gem - We thoroughly enjoyed our time at Imperial Hotel & Spa — a truly quaint and charming spot right in the heart of Hanoi’s Old Quarter. The location couldn’t be better: tucked away on a peaceful street yet just steps from bustling dining streets, local shops, and iconic Old Quarter sights. From the moment we arrived, the customer service was exceptional. The staff welcomed us warmly and were always happy to help — whether it was recommending nearby restaurants, arranging transport, or just offering a friendly smile as we walked by. The hotel has a cozy, inviting feel that fits perfectly with the character of Hanoi’s historic center. Our room was comfortable and clean, a great place to return to after long days of exploring. We highly recommend Imperial Hotel & Spa for anyone looking for a centrally located, friendly, and comfortable base in Hanoi — perfect for dining, shopping, and soaking up the vibrant Old Quarter atmosphere.
- Jean (10/5): An excellent stay . - The staff are so obliging helping us with a problem with an airline booking , always happy and we received a gift at the end of our stay very thoughtful and wonderful people .The breakfast was very good too .
- Jean (10/5): An excellent stay - We stayed on the 22nd so I have already given a well deserved opinion
- Sanjeev (1/5): Bad experience! - Nothing to be mention except it was at old quarter near city center. Absolutely poor service and misleading. We were charged extra 3% as credit card fee when checking in. There was no mention of this fee when making booking. We really have to bag to get extra pack of sugar or tea. And ultimately we bought our own condiments. On other occasion, housekeeper stopped us from get in the elevator so that she can get in with her cart and we had to wait for next turn. Really! No concept of hospitality and guest satisfaction. We were a group of 13 people staying in 6 rooms for 3 nights and this type of service we never expected. The room size they mentioned on their website is not true either. They are much smaller than that. We specially booked this hotel at a higher price because room size were showing bigger than most of the hotels in that area.
- Viktor (10/5): Супер - Расположен в центре, в 2 минутах от ночного рынка. Очень вежливый персонал!! Номер чистый, убирались хорошо, полотенца меняли каждый день, душ работал отлично.
- MIHO (6/5): 寝るだけと思えば良い場所。 - 立地はとても良い お湯が途中から出なくなった。 エントランスが、臭い。 フローリングの角にベタついたものがついていた
- Jay (9/5): - The location is great. Edge of the old section on a quiet street. Breakfast was good as it is a buffet.
- Laura (10/5): -
- johngX4429WY (10/5): A hidden Gem in the heart of Hanoi. - I stayed in this wonderful Hotel on my last night in Hanoi, it was a wonderful finale for my magical trip to Hanoi. The staff were wonderful, very friendly and helpful. The rooms were beautiful and spacious, very high quality furniture, very clean. The breakfast was also a treat and had wonderful soothing soft music playing the background. This is a hidden GEM right in the middle of the action in The Old Quarter District. I will definitely return to this hotel. The entrance is hidden behind an ATM machine.
- Connector403795 (10/5): Welcoming hotel - We stayed here for 5 nights with family and friends. The hotel is in a fabulous location. Rooms clean and comfortable. What stood out was the friendliness and service of the staff. Especially John, who was so helpful and attentive. We felt very welcomed
- NIMURA (9/5): おすすめです！ - とても清潔感がありました！どんなタイミングでも受付の方がにこやかで、ドアの開閉、荷運び、タクシー手配などもスムーズに行なっていただいたので、ストレスなく過ごせました。最終日、なぜか部屋に季節外れの蚊が出てきました。 シャワーの水圧が若干弱いように感じました。
- dominique (9/5): -
- dominique (9/5): -
- MarK (8/5): - Close to shopping
- Dajana (2/5): L’umidità regna sovrana - Quando ho prenotato ho richiesto una camera ai piani alti, arrivo e mi viene assegnata una camera al primo piano: partiamo male. Appena si entra in hotel si sente un forte odore di umidità, la struttura molto più vecchia di come appare in foto. Saliamo in camera e ci viene assegnata la 2007, una camera senza finestre dove, fin dal primo momento si avverte un forte odore di chiuso, umidità e asfissia. La camera sembra sia stata ricavata da un magazzino, dal momento che ha una porta diversa, chiavi non elettroniche e appunto senza finestre. Attenzione, se doveste prenotare qui, a non farvi assegnare la camera 2007. Quando ho prenotato ho richiesto una camera ai piani alti, arrivo e mi viene assegnata una camera al primo piano: partiamo male. Appena si entra in hotel si sente un forte odore di umidità, la struttura molto più vecchia di come appare in foto. Saliamo in camera e ci viene assegnata la 2007, una camera senza finestre dove, fin dal primo momento si avverte un forte odore di chiuso, umidità e asfissia. La camera sembra sia stata ricavata da un magazzino, dal momento che ha una porta diversa, chiavi non elettroniche e appunto senza finestre. Provo a restare in ogni caso, ma la notte è anche le successive sono state un incubo, non abbiamo mai chiuso occhio per via dei rumori continui, alle 3:00, alle 04:00 di mattina, a qualsiasi ora si sentivano tavoli, sedie spostarsi, porte sbattere, insonorizzazione pari a 0, magazzino delle donne delle pulizie adiacente alla nostra camera (e quindi rumori prestissimo), e abbiamo dovuto accendere l’aria condizionata per avere un attimo un ricircolo di aria perche ci sentivamo soffocare. Ho provato a chiedere un cambio camera, mi è stato negato in quanto la struttura era al completo. Ho spiegato alla reception che avevo anche chiesto una camera ai piani alti e mi è stato detto che le deluxe sono tutte al primo piano, magari vista la mia richiesta in fase di prenotazione, sarebbe stato opportuno dirlo tramite il portale, almeno avrei cambiato categoria di camera prima del mio arrivo. Colazione scarsa, piccola e con pochi prodotti per noi occidentali. Unica nota buona il caffè. Non ci tornerei e non lo consiglierei a nessuno.
- Joeri (8/5): Perfect gelegen hotel en goede service! - Uitstekende ligging, vriendelijk en behulpzaam personeel. Lekker en verzorgd ontbijt. Propere en redelijk rustig gelegen kamers. Er staat een bar geafficheerd maar deze is tijdens ons verblijf nooit open geweest. Het bureeltje in de imperial suite was aan de kleine kant om goed aan te kunnen werken.
- Celli Sas Di CELLI RICCARDO & C. (9/5): - Il servizio massaggi interno eccezionale, colazione ottima al 5 piano Nulla
- teresa (9/5): Wonderful place to stay - The breakfast was wonderful, plenty to choose from. The bed was enormous and comfortable, good amount of storage for clothes, nice bathroom. The staff were amazing, very friendly and helpful and even arranged for a 'take away' breakfast on our last day as our flight was very early. Walking distance to the city centre of Hanoi.
- Warren321 (10/5): Great hotel - A lovely place to stay. Very nice breakfast. Friendly and helpful staff. Amazing location, in the heart of the old quarter.
- Tina (1/5): -
- LARA (10/5): Very pleased with stay. Staff was very helpful with any request. Great location & suite. - Excellent helpful and accommodating staff, large well-appointed bedroom and bathroom on higher floor, well located. Bathroom had both a shower and bathtub. Good natural light in room. Surprisingly quiet even though in active area. The concierge was able to arrange airport taxi service and get us tickets for the water puppet show. Breakfast was served on the top floor with a wide selection of tasty food. While not a problem for us, for those who are mobility impaired, the steps from the street to the front desk may be a challenge. Check with the hotel if there is a way to reach the elevator bypassing all these steps. We were very happy with our room because we opted for a larger room on a higher floor with a window. I would not have been happy in one of the lower rooms without windows, but even those rooms would be fine for the budget traveler not sensitive to light.
- Karl (10/5): I had a wonderful stay at the Imperial Hotel. -
- Jean-Michel (9/5): Bon séjour - L’emplacement Le confort le personnel Le look … fauteuils bleus Canapé bleu dans notre chambre 5003
- Laura (10/5): Great location, staff and service! - Great location, very helpful staff, lovely buffet breakfast. Connecting room great for family.
- Brijm (10/5): A Good Hotel - The Location was good. Most of the places of interest were within easy reach. The Rooms were Clean and Comfortable. The apprach was a bit dissapointing . Overall a good experience.
- Lanneth (9/5): Great location, helpful and friendly staff. Great communication prior to arrival. - Location and staff Nothing
- Joanne (10/5): Fantastic find in Centre of Hanoi - Breakfast was simple but quality and eggs cooked to order. Reception staff were helpful and friendly. Room was serviced daily. Bed was comfortable. Spa was great value for money. Nothing major. Mugs rather than tiny cups and saucers. Some areas need redecorating. Larger towels.
- Sparkler678 (10/5): Exceptional service - What sets this hotel apart from the rest of those we have stayed at is its exceptional level of service. The hotel is not physically perfect - you can find faults in paint or tile grout if you want to - but it is by far our favourite place we have stayed. It is in an excellent walkable location for visiting the Old Quarter and Hoan Kiem lake. The breakfast was superb, with Vietnamese and western foods served on a high floor with views out over the rooftops. But this was topped off by incredible staff. We were so warmly welcomed by the staff, especially John and Anna, who showed a genuine interest in us and our plans, made recommendations and bookings for us when we needed them, and checked back in with us regularly to ask us about our experience. They even made recommendations for our future travels and continued to message us as we continued on our Vietnam journey. (All of their suggestions have been spot on and so helpful.) We felt we were staying among friends. This hotel and its people will be one of our fondest memories from our holiday. Highly recommended.
- Joanne (7/5): Good value hotel in great location - Good comfortable hotel in the city centre. Staff were very friendly and helpful. Good value for money. Beds comfortable and cleaning service daily. Good choice at breakfast
- Ian (10/5): -
- Maria (9/5): Great central location, lovely staff, great breakfast - Location was perfect, breakfast was lovely and staff were very attentive
- Lillian (10/5): Wonderful hotel! Great staff, nice rooms, awesome location. - Wonderful hotel! Great staff, nice rooms, awesome location. You can’t go wrong.
- irisbhima (10/5): Outstanding experience - An outstanding experience. John and Anna were exceptional in coordinating our trips, and John went above and beyond by checking in after every journey, regardless of the time of day or whether he was on duty. Their dedication and professionalism made all the difference. Thank you.
- Craig (8/5): - Location was fantastic, staff were friendly and helpful, breakfast was spot on each morning Shower pressure
- Q3364ZNjeremyc (10/5): Excellent stay - Very pleasant one night stay for my family of 4 and my elderly parents. This hotel is at the heart of everything. All the staff are very helpful. The hotel manager John was extremely helpful and knowledgeable right from the start, assisting with setting up the lamp in my parents’ room and also with a luggage zip issue they had. The rooms we had were very spacious and the bed that we had in our room was the biggest we had had for a hotel room in a long while! Thank you John and your team for making our stay so memorable.
- amycZ8712NU (10/5): Our home away from home. We love the Imperial - The staff at the Imperial always make this our home away from home. We just give dates we are coming and an entire 12 day itinerary is created with overnights to HaLong Bay, Ninh Binh and villages off the beaten path I always bring new friends and family. They also cry when we leave the Imperial. That is how much we are cared for by the entire team. The breakfast is amazing and Daisy remembers how I take my coffee from 2 years ago. Don't miss the spa, it's fabulous with the hot rocks. The views have me dreaming of another time and place. We love the Imperial staff, location, rooms, food and spa. We are lucky we booked at the Imperial 10 years ago and we come back each and every time.
- apl15 (8/5): A refreshingly different stay in Hanoi - This was my first time staying in a boutique hotel in Hanoi’s Old Quarter, chosen for its proximity to the cathedral. I had read mixed reviews beforehand, and indeed the entrance was tucked away in a corner, partially blocked by motorbikes, a bánh mì cart, and a bustling little café. The lobby itself was tiny, with cramped seating and somewhat outdated furniture. However, my initial reservations disappeared the moment I entered the room. It was unexpectedly spacious, spotlessly clean, with a large bathroom featuring a bathtub, and two big windows overlooking the lively street below. It made for a very comfortable and pleasant three-night stay. Breakfast & Dining: Breakfast had a cosy, homely feel. While the spread wasn’t huge, everything was fresh and prepared with care. Each day brought a different assortment of salads, and local dishes. I especially enjoyed: -The strong local coffee, served either with fresh milk or the traditional condensed milk. -Fresh juices and mousses presented in charming individual containers. -A menu offering eggs and freshly cooked noodle dishes. -The two female staff members who served breakfast were consistently warm, obliging, and attentive, adding to the welcoming atmosphere. Spa & Service: The spa, located right beside the restaurant, was simple but delightful. Massages were done with baby oil rather than aromatherapy oils, yet the two masseuses were highly skilled and very kind. Throughout the stay, every interaction with staff—from greetings at the lift to assistance at check-in—was warm and genuine. John and Mai stood out for their friendliness and professionalism, with Mai personally showing me to my room and explaining everything clearly. Surroundings: The hotel felt like a homestay tucked away in a quieter corner of a busy street. Cafés and even an excellent pizza restaurant were just steps away, making the location convenient despite the somewhat hidden entrance. Surprises & Gestures: A few unexpected details stood out: -Being asked to pay for the laundry bag (a first in my many Hanoi stays). -Having to settle the full bill upon arrival. -Receiving a thoughtful farewell gift: two packets of local coffee and a drip filter. These gestures, along with welcome drinks, cool towels, and even hot tea offered while waiting in the lobby, added a personal touch that larger hotels often lack. Final Thoughts: Even my local friends were impressed by the spacious room and bathroom. Despite minor quirks, Imperial Hotel delivered a warm, homely experience with attentive service, generous hospitality, and a true boutique charm. It made my 7th visit to Hanoi feel refreshingly different.
- panagiotis (10/5): Value for money - Very kind and helpful staff
- chan] (9/5): -
- chan] (9/5): -
- sarah (8/5): Great stay . Can’t beat the location and price . - Great location and staff Bathrooms need updating and better pillow s
- chan] (9/5): -
- Curiosity16639232826 (10/5): Brilliant Stay - We stayed at the Imperial Hotel and Spa for our honeymoon in December 2025 for two nights. The staff was extremely polite and friendly. They even went to the extent to decorate the room and gave us complementary wine. The rooms are neat and tidy. The breakfast is good and they have a lot of vegan / vegetarian options as well. The staff was friendly and gave us helpful tips to get around town. The location is ideal for people who want to explore the Old Quarters of Hanoi. We would definitely recommend staying here and hope to come back one day!
- ianaL9873UT (10/5): Outstanding Hospitality — Anna Made Our Stay Truly Special - Absolutely loved our stay at the Imperial Hotel in Hanoi! Anna at the front desk was incredible and truly went above and beyond to make our time in the city unforgettable. Her warmth, care, and attention to detail made a huge difference. Fantastic service — we can’t recommend this hotel enough!
- Lynda (8/5): -
- chan] (9/5): -
- lisasH4059MW (10/5): Spacious Rooms and great Location - The rooms are clean and the staff are lovely. I stayed in the executive room which is so cheap compared to Europe however don't forget this is Vietnam and not Europe.
- 808armindaf (10/5): Fantastic - Location! Locations! Locations! Everything around the corner. Staff are helpful and friendly, very clean and comfy bed. Shower is fantastic. Budget friendly hotel in the middle of old quarter.
- Jayson Yong Siang (10/5): -
- Huynh (10/5): Dc - Phòng ốc sạch sẽ Mặt tiền ks hơi bé
- Lyndal (10/5): -
Photos
