Imago Hotel & Spa
Location: Calle 669, 40, El Calafate, Santa Cruz, 9405, El Calafate, AR
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Indulge in the ultimate retreat at Imago Hotel & Spa, where luxury meets tranquility in the heart of El Calafate.
Spa and Wellness
Pamper yourself at our rejuvenating spa, offering an array of massages, body treatments, and facials to elevate your relaxation experience.
Dining Delights
Savor culinary excellence at Cicero Bistro, where you can enjoy garden views while feasting on delightful dishes. Or, unwind at our bar/lounge with a refreshing drink after a long day.
Exceptional Comfort
Our 54 individually furnished guestrooms boast modern amenities, including deep soaking bathtubs and rainfall showerheads, ensuring a restful stay.
Discover nearby attractions effortlessly with our complimentary shuttle service. Experience the exquisite comfort of Imago Hotel & Spa – your unforgettable getaway awaits. Book your stay today!
Important Information
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Free breakfast
- Full-service spa
- Fitness facilities
- Express check-out
- Health club
- Free WiFi
- 24-hour front desk
- Garden
- Luggage storage
- Express check-in/check-out
- Sauna
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- Conference space
- Free breakfast
- Health club
- Safe-deposit box at front desk
- Express check-out
- Full-service spa
- Smoke-free property
- Express check-in
- Tours/ticket assistance
- Free wired internet
- Free area shuttle
- Snack bar/deli
- Parking (limited spaces)
- Free self parking
- Computer station
- Pool sun loungers
- Free buffet breakfast
- Banquet hall
Rooms Available
-
Standard Double or Twin Room
1 Double Bed OR 2 Twin Beds
323 sq feet
Internet - Free WiFi and wired internet access
Entertainment - LCD television with premium channels
Food & Drink - Room service (limited) and minibar (fees may apply)
Sleep - Premium bedding and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, desk, and phone; cribs (free) available on request
Comfort - Daily housekeeping and heating
Accessibility - Wheelchair accessible
Need to Know - Bed sheets not available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Wardrobe or closet
- Bidet
- Room service (limited hours)
- Wheelchair accessible
- Daily housekeeping
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- Free WiFi
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bed sheets not available
Guest Reviews
- Thomas (8/5): -
- Daniel (7/5): -
- Eugenia (10/5): Great! - The staff was super nice and thoughtful. We had a great stay.
- Carlos (9/5): -
- DIMAS (10/5): TRABAJO - DESAYUNO NADA
- Stina (6/5): Personal am Empfang ist eine komplette Katastrophe, SpaBereich nicht befriedigend - Hotel von außen sehr schön! Zimmer waren sauber Der Spa Bereich ist nicht so wie man es sonst kennt. 2 komplett in die Jahre gekommenen Saunen die 1x2m groß waren… und dem Pool gehen Leute mit Sportklamotten rein. Super unhygienisch….
Das Personal am Empfang (junger, kleiner Mann) ist einfach nur schlecht! An der Abreise sollte er ein Taxi bestellen, laut seiner Aussage dauert es 5 min….
Wir haben mehrmals nachgefragt und er meinte immer, es sei unterwegs! Und uns dabei komplett unsympathisch angelächelt! Wirkte so, als würde er uns auslachen und nicht ernst nehmen! Wir mussten 1h 13min auf unser Taxi warten!!!!!
Wir haben fast unseren Flug verpasst!!
Der Herr war generell einfach absolut unmöglich und definitiv nicht qualifiziert in einem 5 Sterne Hotel zu arbeiten!
- TAFUR LEAL (9/5): Excelente hotel, lo recomiendo. - No las utilice, nos dedicamos a conocer todos los sitios turisticos. Omitido.
- Daniela (8/5): -
- Carucci (8/5): -
- romina (10/5): desconexión, relax y disfrute - Piscina : excelente temperatura.
Desayuno abundante y para todos los gustos. También tienen opción gluten free vista increíble al lago Argentino si te ubicas en una buena mesa
- Paula Analía (9/5): -
- luis maria (9/5): - Habitación y el personal atento y amables. El spa no estaba encendido
- 308084799bf873740c0e0eccca713233 (9/5): -
- M406TBangelar (4/5): Not a 5-Star at all - Definitely not a 5-star hotel. The building is showing its age and is in desperate need of renovation. The staff, however, were very friendly and helpful. During our stay in El Calafate, we went on two wonderful excursions with Amayco that were absolutely fantastic. We can therefore wholeheartedly recommend El Calafate as a destination.
- 05a9e4cca16d731b96a94356c86bbab6 (10/5): -
- 8cec45beed97733a05f5875648c01b18 (10/5): - La infraestructura del hotel es muy linda, el hotel es cómodo, los desayunos muy buenos, está todo limpio y la vista es hermosa! Muy útil el servicio de traslado por las tardes al centro de Calafate cada hora (ida y regreso)
- a6e2ff63266a73c1ed38decc2a20f610 (9/5): A lovely stay overall, with a great location, views and genuinely friendly staff who made us feel very welcome. - The friendly staff and location with lovely views. Great overall experience. The spa facilities could use improvement. Treatments are only available in the afternoon, and availability is quite limited, we were unfortunately unable to book a massage during our stay. Also, the amenities in the rooms could be improved as well to genuinely be classified as a 5 star hotel.
- 49abba3798b571e7a121c0071c725882 (10/5): Lovely, comfortable stay with great SPA facilities - After days of hiking, staying at Imago Hotel & Spa felt like a reward in itself. I was especially happy with the heated pool and jacuzzi - exactly what tired legs need. The spa facilities are impressive, with multiple massage rooms, a sauna and a Swedish shower. The room was spacious and very comfortable, the staff were helpful and the breakfast was truly excellent. The only area that could be improved was the dinner - beautifully presented but slightly lacking in flavour. That said, the hot chocolate was genuinely one of the best I’ve had during this trip!
- 13afb391ab0172b71a6f5684633eb2e2 (9/5): -
- Daniela (8/5): - El desayuno muy rico y completo. La piscina temperada también muy agradable y en general vacía. El personal de la recepción muy amable :) El personal del spa era un poco pesadito, malas caras al pedir que prendieran los saunas cuando era plena hora de funcionamiento.
- José Rosemberg (10/5): Excelent rest after long day hiking - Recepción, trato e instalaciones -
- Liliana1312 (10/5): Redescubriendo Calafate - Ubicados en un lugar confortable, pudimos disfrutar de unas breves vacaciones. Tener el transfer por la mañana.
- Laura Inés (10/5): Excelente todo - Todo
- Magdalena (8/5): Un lugar para pasar muy bien, con excelente atención de su personal. - Las vistas al Lago son una locura! La calidad de sábanas y toallas podría estar mejor!
- Marta (8/5): -
- Asencio (10/5): -
- Oscar (9/5): Hotel confortável e funcional - Excelente hotel. Novo e confortável
- Maria Veronica (6/5): - Muy.buena la atención del personal, la habitación era grande y funcional. Se nota el paso de los años y el desgaste de las cosas.
Puerta de baño en mal estado, tollas amarillas.
Vidrios sucios de ventanas.
- Przemyslaw (9/5): -
- ALBERTO (10/5): -
- Maarten (9/5): -
- Lore (9/5): -
- Greg (8/5): -
- Maya (8/5): Estadía buena pueden mejorar varios temas personal muy atento - La amabilidad del personal decoración Faltaban algunos detalles
TV antigua y frigobar
Baño un poco antiguo
No es un 5
Primer día habitación con olor a cloaca
Desayuno muy similar no
Cambiaba
- Gerardo (7/5): -
- Faustino Arias Acedo (9/5): -
- Nelson (10/5): - Instalaciones y trato del personal. .
- Roshanak (10/5): Very happy - Everything Nothing
- Roshanak (10/5): A pleasant stay - Everything Nothing
- Philip (8/5): -
- Dorota (10/5): - La localisation, la piscine, la vue de l'hôtel, le personnel Rien
- Bisutti (10/5): -
- Nelson (5/5): Staff is great, hotel not so. - The staff is great, they are friendly and willing to help out in any way they can. The location of the hotel is not the best, however they make up for it by having a shuttle to downtown, it also has good views of the lake. Breakfast is ok. The hotel is old, very old. The beds are not comfortable and pillows are worse, there was no change to upgrade or have a different room. So my experience is in one room. I would not stay here again.
- Luis (9/5): -
- ANTONIO (6/5): Hotel confortable y tranquilo (apartado del centro) - La piscina y el desayuno, muy bien. Las vistas desde el comedor. El gimnasio muy justo de aparatos. Ubicación apartada del centro que obliga a utilizar transporte. Relación calidad-precio mejorable.
- JEAN PAUL (8/5): -
- Romano (10/5): - El desayuno la cena el bar lapileta !!! Las instalaciones y la atención excelente
- Departure68562069300 (2/5): Hot hot hot - The room was so hot - literally did not get to sleep until about 4 am.
No air con! In fairness the man on reception did move us when I pleaded with him to change rooms so credit to him
Not a 5 star hotel - staff indifferent to requests - could do a lot better,
- Shimon (9/5): Muy bueno y lindo - La piscina Ubicación poco lejos del centro de la ciudad
- Hsiao-Lan (9/5): Hotel con Buena Infraestructura y Agradable - La habitación es espaciosa, la cama es grande, hay buena variedad de desayuno, el personal es muy amable. En la habitación en la que estuve hay un leve olor a alcantarillado en el baño. El hotel está un poco más alejado del centro.
- Patri (9/5): Todo muy bien. Recomendable - Todo muy bien, servicio de check in rápido, piscina pequeña pero muy bien, entorno bonito, alejado de lo que es el centro pero en un taxi llegas en 5 min. desayuno bien, correcto.
- Alikhan (8/5): -
- Fabio (10/5): -
- Juliano (10/5): - Restaurante no local ,isso é sensacional.
- Steve (8/5): I would stay in town next time. - We liked the pool. The room was fine. The breakfast was better than most of the hotel breakfasts we got in Argentina. No air conditioning on some crazy hot days. The pictures of the property made it look like it was right on the waterfront but it is actually across the road and our room did not have any view. The property has a shuttle van to town but it does not have enough hours.
- Hannah (8/5): -
- Bruce (10/5): -
- Yamir (8/5): - Nos gustó el hotel, es cómodo pero un poco viejo. Cuenta con pileta climatizada pero es pequeña tiene 4 camastros (le falta un poco de mantenimiento). Hay también spa con ducha escocesa y sauna incluido en la tarifa diaria. Cuenta con lobby bar y servicio de traslado hasta el centro de Calafate con horarios de ida y vuelta. El estacionamiento es a la calle frente al hotel. El desayuno es regular, podría ofrecer mucho más por ser un hotel “5 estrellas” tal vez en su momento lo fue, pero hoy en día no alcanza esa categoría. La habitación no es muy grande porque tiene mucho mobiliario, es peligroso la zona del inodoro porque chocas con el lavatorio. La calle para acceder al hotel está en muy mal estado, hace falta que pasen la máquina para repasar el camino de ripio. Las camas no son matrimoniales reales, son dos camas plaza y media juntas.
- Andrew (5/5): Overall it was OK, but that says more about the fantastic scenery around El Calafate than the hotel itself. - It has a good view of El Calafate and it is reasonably easy to get into the town by the hotel bus.
A young gentleman On the front desk was helpful in getting us moved to a better room after we complained that the room was too hot to sleep in. The first night our room was unbearably warm. After complaining that we couldn’t sleep we were moved the next night.
The price was high for what was a rather dated hotel.
- Alison (6/5): A 3 or 4 star hotel at best -wouldn’t recommend - Views from breakfast room
Free shuttle service to/ from el calafate - needed as hotel is further out of town that we realised Rooms are very hot, with to Air con .. even with window open we couldn’t get cool at night so impacted sleep.
Rooms are dated - dark furniture
We were charged for 2 bottles of water we’d had in our room- as the hotel claims to be 5 star you’d expect at least a bottle of complimentary water for a 4 night expensive stay
Very mediocre breakfast - this was our 6th hotel in our Chile/ Argentina holiday & by far the poorest breakfast. We’d had much better breakfasts at smaller hotels! This is a 3 or 4 star hotel at best
Shame there is no outdoor seating area to take advantage of the lovely views
Calls itself a ‘spa hotel’ but no spa staff .. !
- Facu (10/5): - Todo, es un hotel muy lindo. La atención desde que llegamos fue excelente. La piscina y el spa, soñado. La vista desde la habitación maravillosa. El desayuno muy rico y completo. Realmente siento que la calificación que tiene este hotel no hace justicia con lo que es y tengo una agencia de viajes. Lo super recomiendo
- caroline (8/5): -
- Karina Evelyn (10/5): Relax - Es un hermoso hotel con pileta climatizada tiene inyectores de agua para relajarte mas aun en la pileta
La atencion del personal son muy amables todos ellos nos toco unos hermosos dias por lo tanto no hacia frio asi que sufri la excesiva calefaccion de la habitacion por lo cual dormi con las ventanas abiertas
- Julian (10/5): -
- Paulina Maria De Ocampo (9/5): - La pileta climatizada. Muy buen desayuno Nada
- Jung Hwa (7/5): -
- Stephanie (7/5): - The view of the lake is fantastic. The staff were very helpful. The area of el calafate is fab but too far to walk, although taxis were very easy to get. The hotel is very dated and dark. Despite the lovely summer weather and all the surrounding garden area and decking, there was no outside seating areas. The breakfast wasn't great. Not tea or coffee in the room.
- Franco Emanuel (10/5): -
- Eugenio (8/5): - Camere molto spaziose e confortevoli. Personale molto gentile e sempre disponibile.
Bella la piscina. Colazione di livello insufficiente, sorpreso dalla bassa qualità proposta. SPA molto piccola e abbastanza vecchia.
- Rafael (10/5): Piscina e SPA relaxantes - Hotel confortável. A piscina aquecida com jacuzzi é ótima para relaxar após um longo dia de passeios. Os funcionários são gentis. O café da manhã para o padrão do hotel poderia ser melhor
- JOAO Marcos (9/5): Razoável pra uma passagem rapidinho. - Piscina Estacionamento precário. Aliás nem é estacionamento, os carros ficam na rua. Café da manhã nem perto de 5 estrelas.
- Passenger46809578846 (10/5): Superbien! - We had a wonderful time at the imago hotel. Especially the service of the staff was amazing (special thanks to Rodrigo and Hugo). If you like sauna and wellness beside hiking experiences this is a great place to stay.
- FRANCISCO JAVIER (10/5): -
- Julio (2/5): pesima irrepetible - desayuno pesimo, pan añejo, facturas añrjas, imposible comentar no me gusto nada
ni siquiera tienen estacionamiento
- Juan Camilo (9/5): -
- Kyla (7/5): Adequate for a night - The room and pool were good. The staff were very nice, accommodating and helpful. There is a shuttle operating in the afternoon/evening. The sauna & shower in the spa was not what I expected. The sauna was not hot and the shower smelled old. It was not at all welcoming.
- Carlos Alfred (7/5): - Não tem estacionamento, carro fica na rua. (muito pó)
Jantar de Natal não teve nenhuma decoração natalina.
Restaurante caro pelo que ofereceu.
- Maja (5/5): Not a 5-star hotel quality - The room itself was fairly comfortable, with a wide bed and good-quality bedding, which made sleeping pleasant.
Unfortunately, the overall experience fell short of expectations, especially for a hotel marketed as five-star. Breakfast was quite disappointing due to the very limited variety, and no custom orders were possible. With only two staff members handling everything, service was slow.
The spa facilities were another major letdown. Most of the equipment seemed to be malfunctioning: both the sauna and steam room heaters did not work properly. There was no shower in the spa area, and no towels were provided, which is hard to justify at this level. Additionally, the pool contained an excessive amount of chlorine, leaving our skin irritated after use.
Housekeeping and maintenance also need attention. The towels in the room were very worn out and were not changed during our stay. The furniture in the hotel’s common areas was visibly worn and gave the impression of poor upkeep.
Overall, while there are a few positives, the service, facilities, and maintenance standards are far from what one would expect from a 5-star hotel.
- Alex (7/5): - Me gustó la atención del personal en recepción, las vistas del restaurante, habitación básica pero comoda. Me pidieron un suplemento para hacerme un espresso de maquina en el desayuno!!
- Cecilia (1/5): Fuimos robadas en un 5 estrellas inaudito - Nos robaron 700 dólares en efectivo de un porta documentación no se hicieron responsables. Los únicos que entraron a la habitación. Fueron su personal Un 5 estrellas contrato por seguridad
Jamás había tenido esta experiencia me comuniqué con la policía argentina y aún no responden pagué más de 1000 dólares por un pésimo servicio. Donde además nos arruinaron toda nuestra experiencia navideña nadie se hace responsable jamás he tenido mala experiencia con booxin. Pero esto es muy grave. Tengo que guardar mi maleta tb en caja fuerte. Que espanto
- Laura Griselda (10/5): Excelente! - La amabilidad del personal, la limpieza, el tamaño de la habitación, las vistas, el desayuno excelente.
- ruben (8/5): Buen hotel, le faltan detalles - Un muy lindo hotel Le faltan detalles que definen a un hotel 5 estrellas,por ejemplo en la habitacion no te dejan agua, ni café ni te, en el baño te dejan 1 solo jabón para dos…. Son detalles que cuestan poco y suben el nivel de un hotel. Respecto el desayuno es pobre para un hotel de ese nivel
- Sabine (9/5): -
- Daniela (8/5): Buena - Las instalaciones El estacionamiento para vehículos
- Luciano (8/5): Lindo lugar excelente atencion y trato - La piscina La comida
- Susan kwon (10/5): - Todos bien.
- עינת (10/5): - מקום מצויין . מעוצב יפה !! נעים ויוקרתי . נהנו מאוד מהשהות במלון
- Miguel (10/5): -
- Sasha (7/5): - The staff was amazing and very helpful. When we arrived the pool didn't look very clean. But after a day it was perfect. The toilet paper was super thin and the towels and bed sheets were of very poor quality.
- Ontivero (10/5): - Excelente atención por parte del personal
- Alcira (9/5): - El personal y las instalaciones Que no hubiera una pava eléctrica con tés y cafés en la habitación, para la categoría deberían tenerlo.
- Amelia (10/5): romantic, cosy, elegant and perfect for relax - Imago hotel really exceeded our expectations. It provided very comfortable and clean room, kind and patient staff able to answer all our queries, excellent food and a beautiful view of the lake.
It has an incredible spa and heated pool with availability of message on demand, perfect for the afternoon after tiring trekking and glacier expedition. Also a shuttle that can take you to the centre for free.
We thoroughly enjoyed our stay and we recommend it to all. we liked everything
- igor (7/5): - Hotel je savim ok, ali ništa preterano. Nije baš za 5 zvezdica, doručak veoma loš.
- Daniel (9/5): Excelente relacion precio calidad, buen desayuno, bastante completo - El hotel en gral muy bueno. el Spa muy util para recuperarte del dia de caminata trecking o paseo. el front desck impecable, siempre atento para ayudar. Volveria sin dudarlo. nada
- Cándido (8/5): - La piscina climatizada con el spa
- mario (10/5): - La habitación, ña piscina y el desayuno
Tb eñ traslado al centro y desde el aeropuerto Todo ok
- Jaime Leandro (10/5): Comodidad, confort, hospitalidad y amabilidad del personal. - Excelente Ubicación
- Fernando (9/5): - La piscina climatizada fue lo mejor. La atención del personal muy buena también, excelente diría. La habitación era muy buena también. El servicio de traslado hacia/desde el centro de El Calafate es muy necesario, aunque solamente lo ofrecen por la tarde. También me gustó que esté incluido el traslado desde el aeropuerto, aunque es solo para el ingreso El servicio de spa estaba incluido en teoría, pero había que pagar extras por masajes y otras cosas más o menos interesantes. El desayuno podría se podría mejorar también.
- har0lk (10/5): Awesome experience after being on Trail - This was an excellent hotel. After long trekking and coming bacj to luxury was soooo amazing 🤩! I even did a massage and facial, which was a highlight. This hotel goes above and beyond. We had room service too, after massages, which was such a bonus. But we did go into town one night for dinner and had the best lamb. The pool is great and front desk is so helpful. Really appreciated the bath too. First hotel in Argentina where there was a bathtub!!! Everyone was so kind.
- Mauricio (10/5): -
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