Park Grand Mayfair

Location: 31 Great Cumberland Place, London, gb

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 11:00 AM

Amenities & Facilities

• Non-smoking rooms
• Air conditioning
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Private check-in/check-out
• Shuttle service (additional charge)
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Process in place to check health of guests
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Key card access
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Accessible shuttle
• No accessible shuttle

Rooms Available

• Hyde Park Club Double

  This spacious room includes free fruit and mineral water upon arrival, complimentary high-speed internet access, a flat-screen TV with satellite channels and coffee/tea facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Child safety socket covers
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Berkley Double

  This room includes free fruit and mineral water upon arrival, complimentary high-speed internet access, a flat-screen TV with satellite channels and coffee/tea facilities.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Child safety socket covers
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Berkley Single

  This room includes free fruit and mineral water upon arrival, complimentary high-speed internet access, a flat-screen TV with satellite channels and coffee/tea facilities.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Child safety socket covers
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

• Hyde Park Triple Room

  Featuring free toiletries and bathrobes, this triple room includes a private bathroom with a walk-in shower, a bath and a bidet. This triple room has air conditioning, soundproof walls, flat-screen TV with cable channels, as well as chocolate for guests. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Fan
  • Toilet
  • Video
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Sofa
  • Alarm clock
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Child safety socket covers
  • Sofa bed
  • Bottle of water
  • Fruits
  • Chocolate or cookies
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Socket near the bed
  • Adapter
  • Feather pillow
  • Hypoallergenic pillow
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access

Guest Reviews

• jonathan (5/5): Very inconvenient. It was also my birthday weekend so made it more disappointing. At least inform guests of the property - We were put in the montblanc townhouse as apparently there was a burst pipe in the park grand . The room was spacious and the bed was comfy . But that’s it . The restaurant manager was very accommodating and did show us another room but in his own words it was ‘tired ‘ We were 10 doors down from the actual property we booked which meant having to walk the street to get to breakfast. There was no lift and we were on the 3 rd floor and had to carry the ironing board up and down every time I needed it . The shower cubicle was tiny as was the bathroom with nowhere to put toiletries . I asked for a quiet room and we were put on the main road next to the scaffolding which started at 8 am . When asked if we could at least use the sister hotel for a spa day we were told £50 pp.
• Astrid (8/5): - Staff were friendly and helpful. Room was well equipped. Service at breakfast was slightly slower than expected, however the host was on her own for most of the time, could have done with extra pair of hands at points. Bathroom felt a little dark.
• kenneth (7/5): Staff were really helpful and professional, made ours stay comfortable and pleasant. - Location is ideal for Hyde Park and other attractions in Mayfair Breakfast room/restaurant is small for the size of the hotel - it has no coffee machine which is dispensed from a pump flask. Not great. Toaster was domestic model and took ages to toast bread.
• Isobel (9/5): The staff made our trip! - All the staff were all kind, approachable and friendly! We were able to access our room early which enabled us to get settled before going out to explore. The hotel room is comfortable and has complimentary tea, coffee, biscuits and bottled water which can be replenished daily. There was also Elemis products available to use in the bathrooms. Breakfast has a variety of items and caters for everyone - there was always plenty available! The location is just up from the road from March Arch tube station for the central line and Hyde Park. I would definitely say here again.
• Charles (3/5): Very disappointed, will not stay at this property again - The staff was friendly and professional. Location Rooms were very small, interior shabby and dated. USB charging receptacle didn't work. No chair in room. Very limited seating in breakfast area
• elena (8/5): Consiglio questo albergo, soprattutto per la posizione - La posizione ottima, zona tranquilla ma centrale e vicino ai mezzi pubblici. Letto comodo e colazione buona, anche se manca l’espresso. La camera e il bagno sono piccoli e la descrizione non è veritiera: non c’è il bidet e non è vero che le prese sono accanto al letto. Il rapporto qualità/prezzo è basso, ma per lo standard di Londra è normale.
• Anthony (10/5): -
• Doyle (8/5): - Good location and comfortable room Bathroom was in need of repair and update. Bathroom mirror light was broken so very dark and difficult to see what doing. Room was not very well cleaned with the dressing table chair caked in dirt and makeup down the sides.
• Fiona (7/5): - Good location Friendly staff Breakfast good Noisy from outside
• Johan (8/5): -
• giles (7/5): -
• Jan Ove (8/5): -
• Souchet (10/5): - Nous avons apprécié notre séjour dans cet hébergement. La literie est très confortable, la chambre est spacieuse ainsi que la salle de bain. Le personnel est aimable et très attentionné. Les petits déjeuners étaient généreux et avec beaucoup de choix. Pour moi le seul bémol est le manque d'obscurité dans la chambre. Dans mon pays on dort dans le noir complet. La prochaine fois j'emmènerai un masque.
• Diana (9/5): -
• Elisa (10/5): -
• Shigenori (9/5): 快適なロンドン滞在 - ウェストエンド、MarbleArch駅近くのこじんまりとした隠れ家的ホテル。まさにロンドンのテラスハウスに住まうかのように6日間気持ちよく過ごせました。清潔に整えられた室内、スタッフの皆さんのホスピタリティ、美味しい朝食、どれをとっても質の良いホテルでした。 個人的にはバスタブがあったこと、給湯、シャワーの十分な水圧が合わせてよかったです。 特にありません。
• Terry (10/5): Would definitely stay there again!! - Great neighborhood and convenient access to the Marble Arch underground station. Room was clean and nicely decorated. Staff was very pleasant and attentive to our needs and questions. Best hotel breakfast I have had that was included in the room rate. Stayed 3 nights while touring London. Great value overall!
• Helen (7/5): Excellent apart from noisy air con unit. - On arrival we were moved to a sister hotel (townhouse) which was great. Bed comfortable and very clean. Nice toiletries and fresh milk in fridge. We would have rated excellent if the air con unit hadn't kept us awake most of the night. The air con unit outside window which came on and off all night and woke us up..it was really loud and ruined our sleep. We have informed the reception team! (Room 12) We would also have expected robes in a 5* hotel.
• Richard (1/5): -
• Esteban (9/5): - El servicio y las personas en recepcion que trabajan son muy amables, dispuestos a ayudarte, sobretodo si no sabes muy bien inglés.
• Virginie (7/5): - petit déjeuner très bien chambre au sous sol alors que ce n'est pas indiqué lors de la réservation mais c'était propre et bien sinon
• Fernanda (9/5): Good hotel for the price, recommend it - Location, room was clean and big, staff was super helpful and kind, complementary water bottles
• José (8/5): -
• Michael (8/5): Kanon bra - Litet och mysigt Nära till mycket Var inget som var dåligt
• John (5/5): Disappointing on the whole and would not return. - Location good for Hyde Park and Tube. Reception staff friendly and helpful. Unusual experience at breakfast. Hot water for tea in a vacuum flask but the quality of the food was good. Food items often short and not replaced quickly enough. The area is rather small so no table available for us one morning, and we were requested to return to our room and expect a phone call, which happened within minutes of returning to the room. The room was rather cramped and needed an upgrade, as did the ensuite. The shower over the bath not suitable for older people. Not good value for the price paid, which is probably based on its Mayfair address.
• V2imyk (7/5): - Nice location hotel was nice The rooms in the picture looked big But they were not Picture was deceiving
• Karsten Lund (5/5): Alt i alt var det beliggenheden og personalet der gjorde at det var ok, men det var bestemt ikke 4 stjerner værd - God morgenmad god service Værelse slidte, lugt af kloak i badeværelset, vinduet kunne ikke lukkes ordentligt.
• Zee (10/5): Close to everything and helpfull staff👌🏾👌🏾 - Christine at the reception gave us 2/2 bestest recomendation for supper spots.👌🏾👌🏾. All was well
• Grace (8/5): - Great location Mattress was a bit softer than I’d like but that was it
• Victory (8/5): - Freundliches Personal Sehr kleines Bad.
• O.L. (8/5): Prima hotel. - De vriendelijke bediening en een meer dan goed ontbijt en tot slot een goede ligging. Er is hier en daar wat onderhoud nodig, maar de fijne douche, de rust maken dat ruimschoots goed.
• Bettina (8/5): -
• Mete (10/5): -
• Suraj (8/5): -
• Gian (8/5): -
• Julian (8/5): -
• Seda (9/5): -
• Prithee (10/5): Great London accommodation - Clean, exceptional service from Staff, value for money, central. Not applicable
• Chris (8/5): -
• Becki (9/5): - Welcoming and friendly staff. Hotel is in a perfect location. Easy to find. Breakfast was good too, plenty of choice
• Jari (8/5): Alun jälkeen hyvä hotelli, kohtelu ja aamupala. - Aamiainen oli hyvä ja riittävä. Henkilökunta oli ystävällistä, kunhan ensin saimme huoneen vaihdettua, Rauhallinen hotelli. Aluksi meidät ohjattiin kellarikerrokseen, missä huone melko pieni ja siellä ole 'kellarin' hajua. Kerroin useammalle työntekijålle asiasta, myös koska itsellä allergiaa ja astma. Yhden yön jouduimme siinä yöpymään, mutta sen jälkeen saimme toisen huonenn 1. kerroksesta, mikä vastasi alkuperäistä kuvausta (eikä siellä ollut kellarin hajua).
• Attila (8/5): - Tetszett a bőséges reggeli, az elhelyezkedése és az udvarias személyzet. A konditerem hiánya.
• Pascale (8/5): - Eerste kamer was beetje claustrofobisch Kregen onmiddellijk een nieuwe kamer. Super vriendelijk aan de receptie! Een fatsoenlijk koffiemachine. De koffie bij het ontbijt was slapjes. Er stond enkel een thermos koffie gevuld. Echt jammer dat je niet kon kiezen uit verschillende koffie's
• Jacob (3/5): -
• Diana (8/5): - Personale molto disponibile e gentiele. La posizione è perfetta a 2 min dalla metro e dal parco. La struttura è un po vecchia sopratutto il bagno e le camere sono piccoline.
• anne-charlotte (8/5): -
• Anke (8/5): Gerne Wieder. - Einzelzimmer im Basement am Lichtschacht etwas ungewohnt, aber für London nicht unüblich. Frühstück reichhaltig. Überall sehr freundliche Mitarbeiter. Lage optimal, ruhige kleine Straße, gepflegte Umgebung. von dort Über Oxford Stree und Marble Arch kurze Wege zu allen Unternehmungen. Ich habe nichts zu beanstanden.
• Paul (10/5): -
• Peter (10/5): Great stay! - Great location, a stones throw from Marble Arch Station which suited me, the room was very nice and the bed was comfy. Breakfast was great and the staff were all very nice.
• Steve (3/5): Disappointing - The room was large No mini bar when there is no bar at the hotel. Even though there is a fridge in the room it was empty. The hotel was advertised on Booking.com as in Mayfair. It is in Marble Arch.
• Paolo (8/5): -
• Diletta (6/5): - Comodo rispetto a tutti i servizi Camera e bagno di dimensioni sconvolgenti con un letto in cui non si può dormire in due
• paloma (8/5): -
• Barbara (4/5): - Die Lage ist sehr gut. Das Badezimmer war neu hergerichtet. Ich hatte ein sehr kleines Zimmer im Souterrain mit so gut wie keinem Tageslicht, altem Teppich und Möbeln.
• vicky (5/5): The room we we first offered was tiny and no window the second room the air con didn’t go below 17 and there was drillin - The lady working there was helpful The room
• Lowry (10/5): - Staff an excellent
• Mette (9/5): Opholdet var rigtig godt! - God beliggenhed. Gode senge. God bruser. Lækker morgenmad og sødt personale især til morgenmad. Kunne lide alt.
• Annalaura (8/5): -
• Per (8/5): -
• John (1/5): Poor - location We where put in the basement , with a big column next to the bed , with room next next to the bins
• Netaly (8/5): מלון נעים במיקום מעולה שאשמח לחזור אליך - המיקום מעולה, קרוב לאוקספורד, להייד פארק, לרכבות ואוטובוסים. הצוות מקסים ונענה לכל בקשה. קשה למצוא חדר ליחיד בעיר ושמחתי למצוא אחד כזה במלון. יש מזגן! מלון נעים שאשמח לחזור אליך החדר ליחיד היה קטן אבל הספיק לצרכים שלי מלון לא הכי חדש אבל גם לא מיושן.
• clare (10/5): - The staff were so friendly and helpful and even decorated the room for my husband's birthday The reception is small and no bar
• FILIPPO (4/5): Pessimo rapporto qualità/prezzo - Staff gentile, posizione buona. Le due camere si trovavano nel sotterraneo, con vista su un muro di un cortile interno. Una delle due stanze era talmente piccola che non si riusciva nemmeno a muoversi intorno al letto. Nell'altra stanza (un pò più grande) è scesa dal soffitto una secchiata d'acqua sul tavolino e sulla moquette. Ci è stato proposto di cambiare stanza ma ciò non cambia il giudizio.
• Ellen (10/5): Small hotel but clean and smells nice. Location is great, few minutes from Marble Arch station. - Location Cleanliness Smells nice Nice staff Small bathroom
• annette (1/5): Not good communication. Booked and paid for a hotel that couldn’t accommodate us. - Can’t leave any comments as we got moved to a different hotel. This wasn’t communicated until we arrived at the property. We were told we should have received an email advising this but we didn’t get any prior notification. Not really acceptable but didn’t feel we had a choice at such short notice. The property we were moved to had no lift and our room was up four flights of stairs.
• Brendan (3/5): - Location was excellent Bed sheets and pillow cases were dirty when we arrived. Berkeley room was tiny with no window
• Carlo (9/5): - Posizione, hotel, staff, colazy
• Edoardo (8/5): -
• Monica Susana (9/5): Muy buen local con una ubicación privilegiada y una atención del personal excelente. - El estilo arquitectónico El cierra puertas de la habitación
• Amelia (10/5): -
• Barbara (4/5): Hatte mehr erwartet für den Preis. - Es liegt sehr zentral. Nur ein paar Minuten zur Oxford Street! Das Personal war sehr hilfsbereit und äußerst freundlich. Ich kann nicht glauben, dass das Hotel 5 Sterne hat. Dann kann man es nur „verblichener Glanz“ nennen. Das Zimmer war sehr klein. Zwei Koffer zum Auspacken auf den Boden zu stellen ist nicht möglich. Mit zwei Personen in dem Zimmer ist es wirklich eng. Im Bad fielen uns beim Duschen immer die kleinen silbernen Fliesen entgegen. Die Abflüsse sahen nicht gut gereinigt aus, es roch auch stark daraus. Lichtschalter, Glastür vom Bad, Toilettendeckel, alles hatte Fingerabdrücke und schmierige Streifen. Das Frühstück war auch nicht herausragend. Die Ecken der Käsescheiben am Buffet vertrocknet, Kaffee und Tee fanden wir beides ungenießbar. Haben uns dann selbst Teebeutel mitgebracht. Schade, ich hatte eigentlich gedacht, dass ich für den Preis ein schöneres Zimmer für einen gelungenen Urlaub mit meiner Tochter haben würde.
• Stephanie (6/5): Trés bon emplacement mais hôtel vieillissant et manque d'entretien - Emplacement parfait pour visiter, joli extérieur, petit déjeuner complet Literie vieille et peu confortable, pas de volets, lumière verte dérangeante la nuit au plafond de la chambre (à priori détecteur cassé), porte de la salle de bain cassée (miroir fendu), route à proximité calme mais bruits des toilettes des autres chambres bruyants.
• 242brendand (2/5): Pretty poor offering. Rooms clearly not as advertised and bed sheets dirty. - Pretty poor offering, rooms not as advertised and sheets dirty
• Alberto (8/5): -
• Joanne (6/5): Great location but check your room size - The hotel was in a great location and the price reasonable considering this. Our double room was incredibly small and it was difficult to navigate ourselves in the room.
• Jordan (9/5): Great hotel, beautiful quiet location. - Beautiful little hotel, in a lovely quiet location but still in good walking distance from many things to see and do. The hotel staff were very friendly and helpful. We didn’t dislike anything about the hotel, however the only thing that we could mention was the shower could do with having a look at as it sprayed all over the bathroom, over the shower screen so we had to get a quick shower to save wetting the room.
• Ulrike (8/5): -
• Angelo (8/5): Buono - Posizione Camera interrata e interna
• Simonetta Emanuela (5/5): - Colazione e posizione pulizia e servizi di cortesia Purtroppo a me ed alle mie amiche sono toccate le camere nel sottoscala e non mi sono piaciute. Erano buie e le finestre davano nello scantinato e\o contro un muro. Peccato perché la posizione è ottima ed è pulito. Ma dovrebbero togliere tutte le camere che stano nel sottoscala
• TÜRKAY (10/5): -
• Emilie (8/5): - Hôtel proche de la station de Marble arche et d'Oxford street. Le personnel est très prévenant. Ras
• Aurelie (8/5): - Literie Petite salle de douche
• RAMON (10/5): Marvelous - Central Cozy
• Joanne (7/5): Great location. - Breakfast was excellent. Room was very compact. Loved the fresh fruit baskets. On arrival receptionist was quite rude. Arrived early to store luggage. Basically got told off about early arrival, although room was ready and it did state on web site that there was an option to store luggage. It did put a dampener on the start of my birthday weekend.
• Eunice (6/5): Great location, ok rooms - Great, quiet location. Very convenient Rooms were average. Would have preferred no carpeting. Also room location was a bit odd & air freshner in hall too strong.
• Hanna_Costantine (9/5): - The location of the hotel and The Staff was very helpfull and friendly.
• susan (10/5): Had a lovely time at this hotel, will definitely revisit when next in London - Small and cosy, close to everything and staff were so friendly Struggled to get the to to work
• Katarína (9/5): -
• Suraj (9/5): - Location Room. Was an underground room with no views.
• Joan (4/5): Very disappointing and certainly not good value for money. Cancelled a booking for Nov 26 - Location was absolutely spot on Room size was so so small Room lighting was awful Bathroom mirror and one bedside light were hanging off the wall with wires showing One curtain was stuck and had to be yanked multiple times to close it The shower leaked all over the bathroom floor Room was so small we couldn’t leave the case rack up holding a case for the 3 nights we were there When housekeeping came they didnt replace dirty used cups with clean ones or replace tea/coffee facilities, we had to call reception for this. Not worth the money, wasn’t good value
• Alison (8/5): Wonderfully attentive staff making our stay feel very welcome and special. - The location is very convenient. The hotel itself is well presented with a calming ambiance helped with the soft lighting, music and a beautiful wooden staircase. The electric plugs seemed to have very low power which meant that charging our phones was a struggle. The hot water in the shower was lukewarm warm at best.
• Steve (10/5): Great all round…. - Room was on level 2 and was excellent, warm, comfortable and clean. Nothing
• Ahmed (9/5): -
• MMarcoccia (7/5): Posizione ottima, personale cordiale , la pulizia lascia un pochino a desiderare - Personale super disponibile Ci sono stati dei problemi con la camera, ce ne è stata assegnata un’altra
• Faiza (10/5): Lovely - Everything
• Maureen (10/5): Was good value for money in a central location, clean and comfortable, friendly staff - Central location, staff were very friendly and attentive, room was very comfortable with complementary mineral water and tea and coffee in the room, breakfast was great buffet style with lots of choice - full English, pastries, fruit, cereals Nothing
• Aslihan (9/5): - Sehr gemütliches Hotel, optimale Lage und sehr freundliches Personal.
• Siobhan (8/5): - Staff were friendly and helpful. Hotel room was perfect, comfortable bed and useful facilities in the room like kettle and mini fridge. Hotel was in a great central location. n/a
• Katarzyna (9/5): - Pyszne śniadanie, lokalizacja bardzo dobra - blisko stacji metra. Personel był niezwykle pomocny i otwarty.
• Dimokleia (5/5): -

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