Splendid Star Grand Hotel and Spa
Location: 14 Tho Xuong Lane, Au Trieu, Hanoi, vn
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Central Location near Old Quarter
Splendid Star Grand Hotel and Spa, centrally located in Hanoi near the Old Quarter, offers modern rooms and suites with free Wi-Fi and private bathrooms. Just a 5-minute walk to Hoan Kiem Lake, this hotel is the perfect base for exploring the vibrant city.
Comfortable Accommodation with Modern Amenities
The air-conditioned rooms and suites feature soundproofed windows, flat-screen cable TV, DVD player, and minibar. Guests can enjoy daily fresh fruits and a private bathroom with complimentary toiletries. The hotel's 24-hour reception ensures convenience for guests throughout their stay.
Convenient Services and Facilities
Guests can take advantage of airport shuttle, laundry, and dry cleaning services. The hotel also offers currency exchange, a tour desk, and bicycle rentals for exploring the area. With its Vietnamese restaurant on-site, Splendid Star Grand Hotel and Spa provides a complete hospitality experience.
Book your stay at Splendid Star Grand Hotel and Spa for a memorable experience in Hanoi.
Important Information
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Health or beauty spa nearby
- Guest education on local ecosystems and culture
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- BBQ facilities
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Ironing service
- Car hire
- Massage services
- Currency exchange
- Non-smoking throughout
- Private check-in/check-out
- Shuttle service (additional charge)
- Concierge service
- Kid meals
- Public transport tickets
- Public Bath
- Coffee Shop on site
- Fruits
- Spa/wellness center services
- Beauty Services
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Key card access
- Mobile app for room service
- Cooking class
- Stand-up comedy
- Supervised childcare/activities
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Snack bar/deli
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Internet access
- Housekeeping on request
- Wine release events
- Health or beauty spa nearby
- Bicycle-friendly property
- Guest education on local ecosystems and culture
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Superior Double Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room features air conditioning, a private entrance, soundproof walls, a mini-bar and a flat-screen TV with cable channels. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Superior Twin Room
Featuring free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room features a flat-screen TV with cable channels, a private entrance, soundproof walls and a mini-bar. The unit has 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Double Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Double or Twin Room
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with cable channels, a private entrance, soundproof walls and a mini-bar. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Deluxe Twin Room
Providing free toiletries and bathrobes, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Honeymoon Room, 1 Queen Bed
1 Queen Bed
269 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) available
Smoking And Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Extra futon (surcharge)
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
- Visual fire alarm
- Wheelchair-width doorways
-
Suite, 1 Double 1 Single Bed and 1 Sofa, City View
1 Queen Bed and 1 Large Twin Bed
355-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LCD television with cable channels
Food & Drink - Electric kettle, minibar (fees may apply), 24-hour room service, and free bottled water
Sleep - Pillowtop bed, blackout drapes/curtains, turndown service, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, desk, and phone; rollaway beds (surcharge) available on request
Comfort - Air conditioning and daily housekeeping
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) available
Smoking And Non-Smoking
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Hardwood or parquet floors
- Electric kettle
- Bidet
- Bottle of water
- Wheelchair accessible
- Free newspaper
- Daily housekeeping
- Free Local calls
- Room service (24 hours)
- Separate sitting area
- Turndown service
- Blackout drapes/curtains
- Free WiFi
- Pillowtop mattress
- Rainfall showerhead
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Local maps
- Window screens
- Guidebooks or recommendations
- Electrical adapters/chargers
- Extra futon (surcharge)
- Restaurant dining guide
- Wheelchair-accessible bathroom vanity
- Visual fire alarm
- Wheelchair-width doorways
-
Suite
Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides soundproof walls, a mini-bar, a tea and coffee maker, a flat-screen TV with cable channels, as well as city views. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Room
Providing free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit offers 2 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Honeymoon Suite
Featuring a private entrance, this air-conditioned suite consists of 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite provides a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Suite
Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned family room offers a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as city views. The unit has 2 beds.
Max Occupancy: 5 (4 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Junior Suite
Featuring a private entrance, this air-conditioned suite is consisted of of 1 bedroom and 1 bathroom with a shower and a hairdryer. The suite offers a flat-screen TV with cable channels, soundproof walls, a mini-bar, a tea and coffee maker as well as city views. The unit offers 1 bed.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Day Use - 4 Hours
Offering free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The double room offers air conditioning, a private entrance, soundproof walls, a mini-bar and a flat-screen TV with cable channels. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Entire unit located on ground floor
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
-
Family Suite with Balcony
This air-conditioned family room is consisted of of a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views. The unit has 2 beds and 1 futon.
Max Occupancy: 6 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Private entrance
- Sofa
- Hardwood or parquet floors
- Electric kettle
- Wardrobe or closet
- Hypoallergenic
- Outdoor furniture
- Outdoor dining area
- Upper floors accessible by elevator
- Clothes rack
- Toilet paper
- Adapted bath
- Bottle of water
- Fruits
- Trash cans
- Wine glasses
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Adapter
- Hypoallergenic pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Fire extinguisher
- Key access
- Air purifiers
- Single-room air conditioning for guest accommodation
- Hand sanitiser
Guest Reviews
- Malte (10/5): -
- Hak Kan (10/5): -
- CLAES Romuald (10/5): - Tom book q All my tour Ha long bay and sapa ninh binh
- Karen (10/5): Perfect - Mr Tom & Angela excellent Na
- Jan (10/5): - Så vänliga hjälpsamma hela personalen.Mr Jacky hjälpte oss med två jättefina utflykter.2 dagars till Hamlong bay. Och en dagsutflykt till Ninh binh. Frukosten var fantastisk på detta hotell. Läget är fantastiskt så bra i old quarter Hanoi. Bredvid St Joseph katedralen.
- Patsy (8/5): Het personeel doet heel hard zijn best en bedient je op je wenken. - Heel vriendelijk personeel. We hadden een heel late vlucht en mochten nog voor het vertrek naar het vliegveld douchen. Ik kreeg de airco niet goed geregeld waardoor ik de hele nacht koude wind op me kreeg. Het hotel is nogal verouderd. Ze pushen enorm om een zeer goede beoordeling te krijgen.
- Peter (10/5): - Sehr freundliches Personal sehr gutes Frühstück ---
- Dean Louis (8/5): Good location, great breakfast - The staff were very nice and the breakfast buffet was excellent. We were upgraded to a family room, which was a good size. The rooftop pool was nice. The location is very central. The first room we were in was in a separate building across the street that was right on the cathedral square. We had a view of the cathedral from the balcony. However, my wife couldn't sleep due to the cathedral bells that start at 5 am. They moved us to another room in the main building that was much quieter. The pool is at another hotel that they walk you to. The street the hotel is on is pedestrian, so the transfer pick up and drop off point is a short walk away.
- Nancy A. (10/5): Schönes Stadthotel - Mr Brian hat uns sehr nett empfangen und verabschiedet. Das Hotel liegt sehr schön und das Personal ist sehr nett und hilfsbereit. Die Zimmer sind sehr groß und sauber. Das Frühstück ist gut und sehr abwechslungsreich. Zum Abschied gab es noch ein Geschenk. Alles ok.
- Heidi (10/5): -
- Cely Juárez (10/5): INCREIBLE - Mr. Tom fue increíble, la verdad nos hizo pasar una estadía hermosa. Además nos organizo un tour a Nihn Binh, nos dejó check out tardío y nos permitió ducharnos. 100 porciento recomendable. Las habitaciones increíbles. Supero ampliamente nuestras expectativas. Gracias por todo!!
- Karim (7/5): Points forts : Personnel accueillant, disponible et sympathique. Points faibles : Hôtel décevant dans l’ensemble : manq - Le seul point positif est pour les membres du staff: très sympa et accueillant. Disponibles pour aider à n’importe quel moment N’a de splendide que le nom Hotel qui manque cruellement de d’entretien (des prises découvertes dans les chambres alors que nous étions accompagnés de notre enfant de 2 ans). Équipements vétustes La piscine et le gym ne sont en fait pas situés dans l’hôtel mais ailleurs dans un autre bâtiment (apparemment à 2 minutes) Bruits toute la nuit du fait des cloches de l’église Manque également de propreté. Petit déjeuner manqué de variété et de fraîcheur
- Rezilda (10/5): -
- Peter (10/5): - very special hospitality best location, in the side street of the church Area - not nikde at all
- Michelle (10/5): - We got upgraded. Staff super helpful.
- Sonia (9/5): Stay were lovely. Rooms were comfortable and clean. Would have liked pool on site as per advertisement - The staff at reception and room staff were very polite and welcoming. The pool was in different location to the hotel
- Emma (10/5): - Staff were so friendly Tom and Anna were great All of it Great location Helpful staff
- Heidi (10/5): Wonderful - Location and staff
- Manfred (10/5): - it was a very nice Hotel
- Arts (10/5): Perfect night in a very good hotel - Mr Tom and Angela were wonderful hosts It was excellent
- Jodie (8/5): Happy with service from mr Tom - Close to everything Flooding
- INGRITE (2/5): Never stayed on a hotel so badly taken care of it - Location and staff only !!! Everything else sorry for the people that have no clue about rating but this hotel is good for young people that can care less for cleaning and facility. The hotel is old and not well Kept everything is in need of maintenance and a deep cleaning. You all will see on the pictures if booking.com allows to post. It came to a shock for us. The bathroom vents were clogged of dirt. The shower needs to be unclogged from residues that closed the holes so the pressure of the water is very low. The elevator is dirty and old with scratches everywhere. If rains for an hour the street gets flooded you need to be carried to the hotel by bike. And let me tell you the smell of the sewage smell was on the 6th floor. The linen and towels were impeccable clean. So for young people or people that don’t care about be on an old fashion hotel with a lock 🔒 on the window and on a budget this is the perfect place. This may be the perfect place for those that don’t care about safety because I saw no cameras in hallways either. The staff was just Amazing. Everything was a nightmare for us except for the location and the staff that was just wonderful
- Hicham (10/5): - La propreté, la disponibilité du personnel. Merci à Tom angela and ana
- Layla (10/5): Overall 10/10 and I highly recommend!! The host Jacky is very attentive and helpful. Would definitely stay here agai - Upon arrival, they upgraded us to a beautiful big room with a balcony and two very comfortable large beds. The location is amazing and is walking distance to everything in the old quarter. However it is still nice and quiet at night. The staff was exceptional and very helpful. The breakfast was delicious and check in/check out process was smooth and easy. The pool is located 2 minutes walking from the property.
- Sylvie (8/5): - Après un long voyage depuis la France l'accueil a été chaleureux ! Nous nous sommes sentis comme à la maison ! Le Manager Tom a pris soin de nous et nous a proposé des excursions à des tarifs très intéressants ! Je recommande cet hôtel authentique et familial situé dans le vieux quartier d'Hanoï !
- Paul-Louis (10/5): - Tout etait tres bien, surtout le personnel. Extrêmement aimable et serviable. L’hotel est aussi tres bien. Jacky a été particulièrement aidant !
- Mourad (10/5): -
- Nicolas (10/5): - le personnel est au petit soin pour nous avec de belles excursions réservees par l'hôtel la piscine n'est pas dans cet établissement il y a 10 minutes de marche
- Joanna and Rod (10/5): Staff were super friendly and welcoming. Knew our names straight away and continued throughout the stay. - Mr harry amd mr Tom provided exceptional service. Always happy and able to help. Distance to pool
- Jayne (8/5): Very comfortable hotel but there is NO pool - We arrived at 6am from Sapa. The staff kindly allowed us to check in early at no cost. This saved us wondering around the streets for 6 hours. The bed is huge and the pillow very comfortable. Breakfast is very good. We were unhappy the there is no pool on site as advertised however the manager, Mr Harry, relocated us to a sister hotel with a pool at no extra cost. He was very kind and did everything he could to make it up to us. There is no pool at this hotel. If you want to swim you will be walked approximately 200m to another hotel to use their pool. We only found this out when we went to ask where the pool is.
- Silvia (10/5): Magnífico hotel - We were very happy overall with the hotel Todo estuvo bien
- Nicky (10/5): - Staff especially Harry were exceptionally helpful Great location Clean comfortable rooms great breakfast Nothing
- Elena (10/5): - Jackie était très aimable, il nous a aidé et arrangé. Très bien placé !
- Marvin (10/5): - Jacky hat alles super geplant
- Stefan (10/5): - Mr John & Mr Tom waren zeer vriendelijk
- Jawad (10/5): - Thanks to Tom, Angela and Bryan it was nice journey
- Michael (2/5): Dont believe the pictures - Being transferred to solis hotel Pictures you see are not the splendid grand hotel its actually the sister hotel called solis hotel use to be the golden lotus. Room they showed us in the splendid hotel was awful run down stunk of pee & padlocks on the window & that was apparently an upgrade
- Lee (10/5): 첫 하노이 방문기 - 모든것이 완벽하였습니다. 청결도, 음식, 그리고 시설, 교통 등등 모든 면에서 부족한 것이 하나도 없었습니다. 꼭 다시 오고 싶은 곳입니다. 다음에 언제 하노이에 방문할지는 모르겠지만 다시 온다면 꼭 다시 올 것입니다. 여기를 방문 하는 것을 추천드립니다 솔직히 없어요. 저는 다 만 족 했습니다!
- Tea (10/5): - Mr. John, Ms. Anna, and Mr. Tom, Mr. Bryan were all so amazing!!! They made our stay so fun and gave us so many tips around the city!! It was the best way to experience Hanoi!! :)
- ross (10/5): - Location and staff very friendly and helpful The pool wasn't in use
- Fischer (10/5): - Mr. Tom, Ms. Anna an Mr. John sehr freundlich und zuvorkommend. Sehr zu empfehlen!
- Justyna (10/5): - We had an amazing stay at the best hotel in Hanoi! The breakfast was absolutely incredible — so many delicious choices every morning, everything fresh and high quality. The staff made our trip truly special. A huge thank you to Tom for helping us organize our trip to Ha Long Bay — everything was perfectly arranged and stress-free. We also want to say a big thank you to Jackie, Tom, and Zack for all the support, kindness, and hospitality during our stay. You made us feel very welcome and taken care of. Highly recommended, and we will definitely come back next time in Hanoi
- Metin (10/5): - Mr. Tom and Mr. John are very kind thank you for everything if I come to Hanoi I will prefer again best choice
- CLAES Romuald (10/5): - Tom m a booke plusieurs tours. Rien a faire jetais les doigts de pieds en éventails. Un service vraiment exceptionnel!
- Susie (10/5): Perfect! - The location was perfect, close to restaurants, shopping and tourist attractions. All the staff were great but Jacky was fabulous, he organised all our excursions and was in contact with us regularly. Highly recommend Nothing, everything was great!
- Sandrine (10/5): Emplacement idéal et hôtel très propre - Jacky est super gentil il nous laisse meme prendre une douche le soir de notre départ pour le bus Rien
- Barbara (10/5): - Excellent Hôtel. GM Harry was amazing. Nice and comfy room. Very friendly staff and delicious buffet Breakfast❤️
- Sandrine (10/5): -
- régis (10/5): - Jacky , Tom, Angela, Ana nous ont accueillis chaleureusement. Nous avons eu à disposition une chambre avec une douche en fin de journée avant de partir à l'aéroport. Très bien situé, pas loin du lac. Petit bémol : la piscine n'est pas sur place , à quelques rues plus loin dans un autre hôtel
- JO (10/5): - Tom in reception was very helpful with organising everything for us. Greatly appreciated 👏
- Elisa (10/5): - All good!
- Olivia (10/5): - The staff couldn’t of been better and more accommodating. From first encounter: Tom, Jackie & John were so polite and friendly, not only with us, but you could really tell the other guests had formed great relationships with these individuals too. Rooms were clean, spacious, and the entire hotel ran like clock work. An absolute credit to Hanoi. Beautiful location just around the corner from the St Joseph’s Church. Breakfast was well ranged, and the transportation to the airport was fair and reasonable! - very impressed and thank you again!! :) I physically cannot fault this hotel!! It was absolutely excellent and I will be recommending this to anyone I know wishing to visit Vietnam!!
- Morgan (10/5): -
- Babsi (10/5): -
- Sarah (6/5): - Location was good, staff were friendly and beds were comfy. All clean!!! Gave us free coffee to take home. Offered to help book activities and very welcoming. Noisy...we were next to the church and the bells go off at 5am and continue all day, sometimes every 15 minutes. There is no pool in this hotel or hotel group....you have to walk about 5 minutes away to another hotel. If you read reviews online this has been the case for atleast a year. There is a loud bar next to the room, music and singing until 10.30pm. Not somewhere you would want to stay if you are looking for quiet.
- Binh (10/5): - Location was perfect. Directly in old quarter. Breakfast was very good. Service was exceptional especially from Mr Tom, Jacky! We good amazing tours !
- Florian (10/5): - Room 906 was on the top floor. Perfect viewninnthr cathedral. Very good breakfast and very friendly and helpful staff (e.g. Tom)I recommend coming here.
- Dymphia (9/5): Fijn hotel op goede locatie - Super vriendelijk personeel
- Aroha (10/5): Very good stay would highly recommend - Tom, Harry and Brian were excellent
- Gregory (10/5): Superb from start to finish! - Fantastic customer service especially from Mr Harry, the general manager and his assistant managerMr Tom. Always greeting with a smile and enthusiastic to assist with tours and any complaints. Fully recommended! Nothing
- Gregory (10/5): - Harry is the best GM.😍
- Hellen (10/5): Great location - Very good -
- Stoutt (10/5): - Staff breakfast 😋 No swimming pool here
- António (10/5): - Tom, the manager, was really nice! Amazing location.
- Hellen (10/5): Room 801 is perfecte - Good and friendly staf -
- Elisabeth (10/5): Centrale ligging en behulpzaam personeel - Centrale ligging in het Old Quartier Behulpzaam personeel Brian beantwoordde al veel vragen die wij hadden voor de start van onze reis
- carol (8/5): - room 501, had a balcony which you could smoke on instead of having to go out on the street N/A
- Lena M. (10/5): - We had a really nice stay, everyone was really helpful. Jacky and Harry and Mina took great care of us and helped us book a tour to Ninh-Binh last minute (we asked them at around 4 in the afternoon the day before and had the trip organized in like 5 minutes).
- sally (10/5): Fantastic hotel , lovely staff and plentiful breakfast - Location is fantastic , staff always so friendly and Harry always remembers us . We’ve stayed there 5 times now . Also recommended to friends who stayed there in January Nothing
- Louis (10/5): - The staff were helpful with booking trips and were quick to assist us. Especially, Jacky who helped us throughout our stay with booking trips to Halong and around Hanoi
- Khac Viet (10/5): Perfect - All was excelence. Jacky and John were lovely. None
- Carole (10/5): - Excellent Hotel. Big Thanks to Mr Tom who help me to organise all the perfect Trips to Halong Bay, Sapa, Ninh Binh and Hanoi City Tour. Nice room and the best Buffet Breakfast. Highly recommended. Will be back next Time🇻🇳
- Damien (8/5): - L'emplacement idéal pour les visites. Le confort du lit L'absence de la piscine qui est en "travaux". L'hôtel propose de se rendre dans un autre hôtel du groupe pour profiter de la piscine à 5min à pied, qui d'ailleurs les photos sont de la piscine de l'autre hotel...
- Nicholas (7/5): -
- AURELIA (10/5): - Belle chambre Personnel tres sympathique très bien situé
- Mark (9/5): - Good staff with Brian and Tom. Good location.
- Jesabel (10/5): - Room was so clean. And Tom upgraded our room to more spacious one. And the receptionist Miss Ana and Mr. Brian. was so kind and always ready to assist. All are good.
- Christopher (9/5): Wonderful location and friendly staff. - Wonderful location close to the lake. Mr Tom, Brian and the whole staff are very friendly and helpful with booking like airport transfer. The close by church bells that go off at 5am every morning.
- Tessa (8/5): Great location and staff - Great location and super friendly staff. Bed was very comfortable and great pillows and sheets. Nice to have a window too. The breakfast was amazing and I love the section of fruit. I do think the staff here are super friendly and try hard to please you. They gave me a small gift so thank you The shower and toilet set up was in one small area so the whole floor is wet after a shower and a toilet mat isn’t enough to soak up the water. Room was smaller than expected and every morning I was woken up by people but it was quite in the day. The pool is also 3 min walk away
- Maddalena (10/5): -
- Aurélie (10/5): 👍👍👍 - Everything Nothing
- Richard (10/5): - The exceptional staff and excellent breakfast was changing and a lot of options.
- Piotr (9/5): - The stay at hotel was more than perfect, good location, tasty and diverse breakfast, full suppprt from hotel staff side especially Tom, he was nice, polite and very helpful guu. He helped us organize 2 sightseeing tours at very high level. We are very satisfied and happy. Thanks a lot. All was perfect.
- Shannon (10/5): Good value for the price. - Friendly staff. Comfortable room. Good breakfast. A little bit of a walk from the taxi to get to the hotel. No parking.
- Shara (7/5): Good location. Enjoyed our stay. - Location and comfortable big bed Shower leaked. many stairs. up selling of everything isn’t really my cup of tea. Breakfast a bit average for westerners. no natural light in the room couldn’t tell if it was six in the morning or six at night.
- Brian (10/5): -
- Caroline (10/5): Séjour parfait à Hanoï - L’hôtel est très bien placé, nous avons tout fait à pied! Le personnel est accueillant et vraiment disponible, le petit déjeuner est copieux, la chambre était immense!
- Bert (10/5): -
- Irina (10/5): - Le personnel est très aimable et toujours l'écoute. Le petit déjeuner bien varié! L'hôtel est très bien situé, dans le vieux quartier. Point négatif : la piscine n'est pas dans le même hôtel
- Richard (5/5): Never again - Nothing There is no pool or sky bar, apparently it blew off in a tornado a while ago, so this is falsely advertised by Booking.com which I have reported but they’ve not removed pool from facilities.
- SHMUEL (10/5): - Location , room and hospitality A few meters from the main road .
- Jessica (10/5): Staff lovely and friendly, especially Angela, Anna and Tom - Beautiful, clean and very friendly staff
- Michael Ringo (8/5): -
- Christina (10/5): - Sehr sauber,tolles Zimmer kostenloses Upgrade bekommen,alle sehr freundlich,einwandfrei
- Machteld (8/5): Ontspannen! - Locatie!! Echt een perfecte plek in de stad! Service ook goed!
- Katarina (6/5): Fine - Great location Quite dated and didn’t smell great and also pool was not working
- Arianna (10/5): - At the reception Tom, harry and Anna were very nice Buffet perfect Room either
- Alex (10/5): Lovely - Very clean and good facilities. All staff were exceptional. Anna was a lovely receptionist and Brian, Tom and Jacky making our stay very easy with their car services and helping us book our day trips. Very lovely
- Marnie (10/5): This place is well situated and close to everything. Receptionists Mina and Ann are very helpful - Very close to town. Everything is within walking distance
- Summer (10/5): - Thank Tom book all tour for my family
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