Holiday Inn Express Istanbul-Altunizade by IHG

Location: Altunizade Mah Oymaci Sok No 18 Altunizade, Istanbul, tr

Star Rating: 7.8 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Currency exchange
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Kid meals
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Mobile app for room service
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Self parking (surcharge)
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Japanese garden
• Garage
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Standard King Room with Bridge View

  The spacious double room features air conditioning, a sofa, as well as a private bathroom boasting a shower and a hairdryer. The unit has 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Linen
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Room with Free Breakfast

  This air-conditioned double room is consisted of of a flat-screen TV with cable channels and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Linen
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Twin Room - Free Breakfast

  Modernly decorated, this room includes a flat-screen TV with cable channels, air conditioning and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Linen
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Room with Free Breakfast

  Modernly decorated, this room includes a flat-screen TV with cable channels, air conditioning and a private bathroom.

  Max Occupancy: 2 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Linen
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Standard Double Room with Sofa Bed

  Modernly decorated, this room includes a flat-screen TV with cable channels, air conditioning and a private bathroom. It also features a sofa bed.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Slippers
  • Interconnected room(s) available
  • Sofa
  • Hardwood or parquet floors
  • Linen
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Lyudmila (9/5): -
• Leanne (8/5): -
• Mehmet (8/5): Leuke verblijf gehad - Hygiene en de locatie Bed was iets aan de harde kant
• Ömer (10/5): Ein sehr sauberes Hotel - Sehr hilfsbereite und freundliche Mitarbeitende Alles sehr gut.
• Zhenquan (1/5): No invoice can be given. Be careful! - I booked this hotel and paid. But booking and the hotel refused to provide the invoice. Hotel said booking should do that, and booking said that the hotel should provide it. I am trapped here several weeks. Many calls, messages with booking and the hotel, still no solution. They are playing the football with the guest. It is really bad experience.
• Nicole (7/5): Minitrip Istanbul - L'hôtel était à 15 min du métro. Les essuis sont changés tous les jours. L'eau fournie. Excellent savon Dove. Le personnel de la réception, surtout le soir, ne parle pas anglais et doit donc utiliser Google translate. Les tables et chaises du restaurant du petit déjeuner bougent. Le choix est médiocre, raisins vieux. Le personnel pas très sympa. La télé a des chaines sauf françaises. Le nettoyage est partiellement fait, café et thé non réapprovisionné. Oreillers très gros et dur
• Zeki (6/5): -
• Aysu (10/5): -
• Nuzhet Levent (8/5): Altunizade merkez - Rezervasyon teyidi ve late check in için aradığımda sıkıntı yaşadım, aksiliği Soner bey çözdü kendisinden bilgi alınabilir
• Wing Yee (4/5): I visited Istanbul more than 10 times & stayed in diff hotels. It's my worse experience I ever had - Staff service is poor. First, when I check in in early morning. Fully understood check-in time should be in the afternoon. When I ask any room available when checking in. The answer was "the hotel room was fully booked. No room available". I said, I'm not asking for early check-in for free, I can pay for it. So, the staff willing to check again and he found a room within 10 second. I wondering why he doesn't tell me the room available but need to pay for it. When I check out, the staff ask me to pay for mini bar. I said I didn't use anything during my stay. The staff talk with her senior in Turkish (I don't understand what she said) and then reply me "that's okay" (she makes me feel I used mini bar but not willing to pay and then she waive the charge. I ask "what do you mean of that's okay" I didn't use anything so I decline to pay. Well, after that, I tell another staff that I need to call UBER and show her the destination. She help me to input the destination in UBER app. OMG, the address is wrong, finally, UBER driver took me to wrong place!!!
• AYSEL (8/5): - Otelin temizliği üst seviye,bu oteli tercih etmemdeki en önemli etken. Personel ilgisi çok iyi,kahvaltısı gayet taze ve yeterli.Klimalar çok iyi çalışıyor.Bu otelle ilgili beni üzen tek şey yatak ve yastıkların konforu, yoğun iş seyahati ya da tatil temposunda yeterli şekilde dinlenemedim.
• Nuzhet Levent (10/5): İzmir için güzel seçim - Gece geç vakit giriş yapmamıza rağmen gerek Reception gerekse de Roof Restaurant çok güzel servis verdi. Oda , yatak, yastık hepsi mükemmel. Kahvaltıda eksiksizdi.
• sohail (7/5): Good - Nice facility The staff needs more understanding on local transport metro system. Everytime we were only offered taxi service, which was not understandable. We managed metro by seeking guidance from metro security persons
• Bojana (6/5): -
• Saule (10/5): -
• Vatiashvili (9/5): -
• Sinan (10/5): - Excellent crew.
• Sinan (10/5): - Great service
• Roman (8/5): Great location and spacious rooms – but breakfast needs serious improvement - This was our second stay at the hotel, and overall we were happy to return. We travelled by car, and for that – the location couldn’t be better. Everything we needed was just a short drive away, and getting around was super easy. The rooms are very spacious – even with several large suitcases, there was plenty of space to open them all and still walk around comfortably. Staff were friendly and welcoming throughout our stay, which we really appreciated. A couple of things really need attention. In both our stays, the bathroom had no working power socket. There was one built into the wall-mounted hairdryer, but unfortunately, it didn’t work. The biggest downside for us was breakfast. The selection was extremely limited, and unfortunately, not much of it was enjoyable. For us, it was one of the weakest hotel breakfasts we’ve ever had. Drinks weren’t much better – the hot water kettle was in poor condition, with the plastic on the spout badly scratched. It didn’t feel safe to use in its condition, given it heats up. We do like this hotel and will likely come back again. But we hope the breakfast experience improves
• Gültekin (7/5): Nice, comfort hotel.. - Nice, clean room. Comfort bed. Salty feta cheese (beyaz peynir). Normally, white cheese needs to be soaked in water for at least 12 hours to remove the salt. I asked the staff about this. "We wash it. We don't soak it in water" she said. I asked her; "How do you do it at home? Do you wash the feta cheese or do you soak it?" "We soak it at home." she replied.
• ნათია (9/5): Superb -
• ümit (8/5): - Memnun kaldık
• Alpaslan (10/5): - İyi ve temiz bir konaklama. Çalışanlar müşteriye kolaylık sağlamaya çalışıyor. Arabada da ücretsiz valeleri var. Ama siz bahşiş verin personel cidden iyi ve kibar.
• Emre (8/5): - nicht das schönste & gepflegteste Hotel hätte mit was besseres erwartet. Die Arbeiter die Abends an der Rezeption sitzen sind extrem unfreundlich, das restliche Personal ist super nett
• Npt (9/5): Superb - good breakfast and very good staff.
• Reinoso (8/5): Very good -
• Alican (3/5): Poor - Good location Room wasnt available according to my reservation so had to pay extra to get a suite, however it was overpriced for that type of quality
• hakan (10/5): - Çok iyi
• Natasha (6/5): Pleasant -
• Ana (10/5): Exceptional -
• Sabri Cagdas (10/5): Fiyatını fazlası ile hak eden otel. - Eşim ve kızımla 2 gece 3 günlük İstanbul ziyaretimiz için kaldık. Sadece gece yatmak için odamıza girip sabah kahvaltıdan sonra otelden ayrıldık. Bu amaç için bu oteli tercih etmiştim. Kesinliklik fiyatını fazlası ile hak eden bir otel. Çok temiz , sessiz. Çalışanlar oldukça güler yüzlü. Kahvaltı abartılı değil ama fazlası ile yeterli ve lezzetli.yataklar ve yastık da oldukça rahattı. Yine gezi amaçlı İstanbul’a gelecek olsam tereddütsüz burada kalırım.
• Vasif (10/5): Exceptional - Staff, Cleanliness
• Claudio (2/5): - Ho prenotato una stanza per 3 gg via hôtels.com. Alla reception risultavano due prenotazioni una via hôtels e l’altra via expédia. Nonostante io affermassi di aver prenotato una sola stanza per 3 notti mi hanno detto che l’hotel era obbligato ad addebitarmi 2 camere per la stessa notte poiché vi erano due prenotazioni per lo stesso periodo. La cosa che più mi ha colpito è stata la malfidenza del personale e il totale rifiuto di aiutarmi. Avrebbero potuto sentire expédia o hôtels e verificare l’errore di sistema. Sono rimasta ad Istanbul per più giorni ma ho cambiato hotel e non tornerò mai più all’ holiday Inn Altunizade Istanbul
• Salem (8/5): Very good -
• Verified traveler (10/5): Güzel bir otel - Oldukça iyi bir konumda. Hizmet kalitesi yüksek. Temizlik iyi. Kahvaltı çeşidi aşırıya gitmiyor, ancak kaliteli ve lezzetli.
• Steve (8/5): Very good -
• Steve (9/5): Superb -
• Verified traveler (10/5): - Tertemiz bir şehir oteli. Personelin ilgisi ve güler yüzü için teşekkür ederiz.
• Cengiz (10/5): - Temizlik konusunda çok başarılı. Odanın banyosu da yenilenmiş. Çok mutlu olduk.
• Yusuf (10/5): - Alles bestens
• Ammar (8/5): Very good - Good hotel with good staff I was satisfy about everything
• Abasov (7/5): Good -
• Cleo (5/5): Passable - Clean rooms Limited areas to work Outdated gym.
• Abasov (8/5): Very good -
• Abasov (9/5): Superb -
• Abasov (9/5): Superb -
• Abasov (9/5): Superb -
• Abasov (9/5): Superb -
• Gasperov (8/5): Very good -
• Miroslav (8/5): Meet the expectations - Cheap and comfortable. Good location and worth the price To have more food choices at the breakfast
• Saleh (10/5): Exceptional -
• Sarah (6/5): Pleasant - Friendly staff - they were really helpful, within 10 minutes walk of a metro station, shopping mall with lots of restaurants, and close to my companies office so I could walk to work. It was also quiet (with the windows closed) and the bed, despite feeling hard at first, was surprisingly comfortable and I slept well. The room smelled of smoke - as a non-smoker this is quite unpleasant. There were also not many facilities in the hotel but its close to amenities so this did not bother me. I just used it for sleeping.
• Shaikh (5/5): Passable - This was just an ordinary hotel with basic amenities. The Internet was bad could not connect to my laptop. The problem persisted throughout our stay inspite number of complaints. The breakfast was not good, same food choice served everyday for our six days stay. The staff could speak very little English
• Iva (9/5): Superb -
• Iva (9/5): Superb -
• Clay (9/5): Superb -
• Erdogan (10/5): İyi - Ben memnun kaldım. Personelin tutumunu beğendim
• Alper (10/5): Exceptional - Breakfast could be better.
• Teona (10/5): Exceptional -
• Yasin Safa (10/5): - Das Hotel hat ein eigenes Parkhaus inkl. einen Einparkservice durch die Mitarbeiter. Die Metrostation Baglarbaşı ist zu Fuß in 6-7 Minuten erreichbar. Von dort aus kann man in jede Ecke von İstanbul hinfahren. Generell sehr freundliche und hilfsbereite Mitarbeiter in der Einrichtung. Die Reinigungskraft im 2. Stock hat uns sehr geholfen und Ihre Arbeit sehr gut gemacht.
• Cobra (4/5): - We were not given the room that we paid for due to wrong advertisement on Expedia. Make sure to contact hotel to make sure that they will provide you the same room that you book and pay for before booking.
• Ива (9/5): Superb -
• Charles (6/5): - Nothing absolutely
• Tamin (10/5): Exceptional -
• Tomasz (10/5): Exceptional - Helpfull Staff, delicious breakfast, good location for my visit purpose.
• ABDULSALAM (10/5): - clean and kind staf
• Saleh (10/5): Exceptional -
• Karip (10/5): - Wuderbar
• Murzayeva (10/5): The property is exceptionally clean. The staff is nice. The towels and bedding is brand new & clean. - Breakfast was excellent. Heavy traffic, narrow street .
• Tamuna (10/5): Exceptional -
• Mohammed (8/5): Very good - Staff were friendly, especially the manager and the receptionist, Mr Sehmus, who was astonished. After checking in for my room I was surprised with what I got it wasn't what I booked. Booking.com Need to update the rooms information.
• Rohan (7/5): Good experience - Comfortable, clean The taxi driver they arranged ripped me off.
• Stoil (9/5): Superb - Clean rooms, stuff was good placed, but not everybody speaks English or other language. Positive is the garage. I highly recommend, that they offer more things in the lobby - beer, drinks and snacks. Breakfast cold be more diverse and rich.
• Zara (10/5): Would recommend this hotel - The staff were very helpful and polite. Na
• Ibishi (10/5): Exceptional -
• Ying (4/5): In summary, we believe the hotel falls well below the standard caliber of Holiday Inn. - Unfortunately, we experienced several issues during our stay that greatly impacted our experience during our stay from April 24 to 28, 2024. We booked a double room with a sofa couch. When we arrive the room, we did not see no a sofa couch, and we mentioned that this was not the room we booked. The clerk passed the phone to me to talk to the hotel manager. The manager spoke to me on the phone saying that the hotel was full and that was the only room available for that nine. It seemed to us that the manager lied, as the hotel was quiet and we did not see much traffic at the lobby, in the elevator, and hallway. Also, at the breakfast in the following morning, there were about only 20 people eating breakfast. • Internet did not work for at least a couple of hours and signal was week for the rest of our stay. • The Kettle did not work (please see the video). Asked to change the kettle on the 26th morning before we went out. Did not change the kettle in the evening when we came back to the hotel. • Air conditioning is not working. • Staff’s English was poor; it took a long time to checking in. • When we request to change the kettle (not working see the video). It never got changed. • The breakfast provided was exactly the same (potato wedge, scramble egg, and tomato sausage, etc.) for three days in a row. They could have changed to hash brown, omelet, or fried sausage, instead of the same format every day. We hope that you will take our feedback into consideration and make necessary. • At the checking out (early morning), we were not able to get the receipt, and we have to text the hotel the day after to get the receipt.
• Sras (5/5): Passable -
• Tamuna (10/5): Exceptional -
• Mehmet (10/5): Exceptional -
• Jakub (3/5): Poor - The room was ok. I did not receive invoice. The hotel claims that it should be issued by booking,com while booking.com is claiming that it is hotel to issue the invoice. In all other hotels the hotel is issuing the invoice. Not having invoice I can not settle the bussines trip...
• Mohammed (6/5): Pleasant -
• Aleksandre (10/5): Exceptional -
• Priscilla (2/5): No good! I won't recommend it - I like the members of the staff and how friendly and polite they are The hotel lacks essential amenities, particularly the gym, which is poorly equipped and challenging to locate without proper signage. The breakfast offerings are notably subpar, with quality comparable to, if not worse than, alternatives found in hospitals. Despite specifying a room away from the lift and free from dust due to allergies, we were assigned a room situated between two lifts, and opening the window exposed us to constant dust from a nearby construction site. The pervasive smell of smoke in both the room and the hotel left me with a secondhand smoker's cough, despite being a non-smoker. The overall experience was highly unpleasant. Moreover, the room was not cleaned throughout our stay, and they neglected to replenish toilet rolls despite them being depleted. The cost of the stay is disproportionately high, especially when compared to Mercure hotels, which boast superior facilities such as a gym, swimming pool, sauna, steam rooms, along with more appealing rooms, better breakfast options, and equally friendly staff. In conclusion, I cannot recommend staying at the Holiday Inn Express hotel, as the overall experience falls significantly short of expectations, especially when there are more satisfactory alternatives like Mercure hotels available.
• Varvara-faidra (10/5): Amazing personnel, spacious and clean rooms! - Everything was up to Holiday Inn good standards. But what really impressed me was how friendly and willing to help the members of the staff are! Always smiling, very polite and with excellent manners! Staff get an 11/10!
• Ebru (10/5): Exceptional - Very clean. Shower is very very powerful and nice
• Vakhtang (7/5): Good -
• Fayig (3/5): Poor -
• Muenir (9/5): Superb -
• Rami (9/5): Superb -
• Khadija (10/5): Exceptional -
• Balázs (7/5): Good -
• Mustafa (5/5): Last time to book this - They have connected rooms They have free parking AC was not working in room 111 Receptionist of night shift does not speak any other language other than Turkish Breakfast was bad and food was smell bad (expired) Rooms are very small Calling 0 from room for anything is helpless
• Khursheed (6/5): while booking location showed me near, after check-in i realized location is too far from center. - Breakfast is ok not so Good. Location is too far from Centre. Service and behaviour.
• Anonymous (8/5): Very good -
• Khan (6/5): Would use again but avoid asking staff to order things unless you can pay by card. - Clean hotel in a great location. Bonus: cat visitors in the morning! Buffet was extreme budget. They didn’t replenish their yogurt fruit pots for 8 days! Also the orange squash was often watered down too much. Staff were kind to honour my request to order takeout food for me, but suspiciously expensive when I had to pay for it. The woman at the counter helped herself to a tip from my cash without permission. Soon figured out how to buy the essentials from the local grocers (check out BIM!) and was able to budget better.
• Alotaybi (9/5): Superb -
• Akbarjon (7/5): In general it was good. Thanks! - All fine Before arrival, I asked that organize for us check-in as early as possible, since our trip was early in the morning, but unfortunately nothing has been prepared and we had to wait more than 3 hours with our small child in the lobby.
• Hassina (6/5): Pleasant - Breakfast was fantastic!! Beyond expectations… My friends room was not booked as per our booking. We have to argue to change the room. We booked 3 rooms for 3 couple. But one of the room was not booked as requested. There was a column in between the 2 single bed. Staff was not willing at the beginning to change the room.
• Stuart (1/5): A good stay, spoiled by being overcharged and the hotel failing to take action to resolve the issue. - Staff were friendly and rooms nice and clean and reception staff were helpful I was overcharged for our stay and despite emailing the hotel twice and the hotel being contacted on my behalf to obtain a refund by both by IHG and booking.com I have not been contacted by the hotel or had my overcharged bill refunded. This would put me off staying at this hotel again and I would advise other travellers to be wary of booking this hotel. Mistakes can be made but when there is no willingness by the hotel to resolve the issues this is a real cause for concern.
• Montasser (7/5): The price is higher than the facilities level - Location , walking distance to capitol mall . Restaurants within 5 min. walking… Lights in the room was in color make you relax ! Even the front disk say ok to check out at 1 pm , but they call to the room ask me to check out at 12 something after the housekeeping knocked my door ask for the same !!! Even the hotel was not that busy ! The hotel is an Express one as addressed in its name , no closest or money safe just some cloth hangers … Breakfast : limited choices , but I like the atmosphere there and the girl who helping with a smile :) Lobby is a tiny one ; I notice few chairs with a table beside the entrance .

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