Charm Hotel

Location: Cankurtaran Mah. Mimar Mehmetaga Cad. No:13 Sultanahmet, Istanbul, tr

Star Rating: 8.4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:30 PM

Amenities & Facilities

• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• BBQ facilities
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Ironing service
• Car hire
• Massage services
• Packed lunches
• Currency exchange
• Hammam
• Private check-in/check-out
• Shuttle service (additional charge)
• Grocery deliveries
• Kid meals
• Fruits
• Pet bowls
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Happy hour
• Cooking class
• Television in common areas
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Snack bar/deli
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Hosted evening meal (reserve)
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double Room with Balcony

  Air-conditioned spacious room including a flat-screen TV with satellite channels, free WiFi and a private balcony.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room

  Includes a flat-screen TV with satellite channels.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Double Room with Balcony

  Air-conditioned room including a flat-screen TV with satellite channels, free WiFi and a private balcony.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite (4 Adults)

  Spacious suite including a private hot tub.

  Max Occupancy: 5 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Deluxe Triple Room

  Providing free toiletries, this triple room includes a private bathroom with a shower, a hairdryer and slippers. This triple room is air-conditioned and features a flat-screen TV with satellite channels, a mini-bar, a tea and coffee maker and a wardrobe. The unit offers 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Clothes rack
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key card access
  • Air purifiers
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

Guest Reviews

• Jolanda (8/5): Boeken!! Zonder twijfel, spijt krjjg je niet! :-) - Perfecte plek, overal dichtbij! De gastheer was sympathiek en gastvrij! Had zelfs ontbijt voor ons om 6u op dag van vertrek! Iedere dag was het ontbijt heerlijk!! Echt een aanrader bij bezoek aan Istanbul! Alles was goed, precies zoals het moet zijn! Er viel niks tegen dus...
• Damla (10/5): -
• bayrak (8/5): -
• Jacqueline (10/5): -
• Natalia Carolina (8/5): -
• Arisa (1/5): -
• Orojinmi (4/5): MY CANDID OPINION - The staff were friendly and I enjoyed the food The location is too rowdy for me. They don't clean the room. We stayed for days, and the room was not cleaned for the duration of our stay, even the bedspread, and the towel was not changed throughout our stay. There is no lift or elevator in the hotel, and I had to climb with my baby and load. The rooms are smaller than it appeared on the video.
• osman (2/5): - L’emplacement Manque d’hygiène ,odeur insupportable,et je passe.le pire hôtel de toute ma vie .sauf l’emplacement
• Катерина (10/5): -
• mouna (1/5): -
• Marianela (10/5): excelente experiencia - La habitacion muy limpia. la cama impecable. El personal amable y atento a cada detalle. Desayuno abundante. La ubicacion es perfecta a pocos pasos de La Mezquita Azul. El parqueo al ser tan centrico hay que buscar pero se encuantra y hay uno privado a los 50 metros. En general fue una linda experiencia y el trato de los anfitriones increible
• Grisel (10/5): Excellent - Location, Staff, restaurant cooks delicious. Doesn’t have elevator.
• Nexhbedin (10/5): -
• Alexander (1/5): Von Fotos nicht täuschen lassen. FINGER WEG. - Nichts. Ich kann dieses Hotel absolut nicht empfehlen – das war das schlechteste Hotel, in dem ich je übernachtet habe. Bewertung: 1/10 Entspricht absolut nicht den Fotos! Sehr enttäuschend. Die Fotos im Internet haben nichts mit der Realität zu tun. Auf den Bildern sieht alles gemütlich und sauber aus, mit Terrasse und schönem Ausblick – in Wirklichkeit ist das Zimmer schmutzig, eng und riecht unangenehm. Die Bettwäsche ist voller Flecken, die Möbel sind beschädigt, die Griffe kaputt, die Fußleisten schmutzig, unter dem Bett liegen Staub und Flaschen. Es riecht stark nach Kanalisation, lüften ist unmöglich, die Fenster dämmen keinen Lärm – man hat das Gefühl, direkt auf der Straße zu schlafen. Im Schrank gibt es keine Kleiderbügel, die Vorhänge hängen schief, die Wände und Halterungen wackeln. Die Sanitäranlagen sind alt und teilweise kaputt: die Duschkabine undicht, der Föhn mit freiliegenden Kabeln – gefährlich zu benutzen. Das Licht ist schlecht, schminken oder sich fertig machen ist kaum möglich. Das Frühstück ist ebenfalls eine Enttäuschung. Auf den Bildern wurde eine Terrasse mit Aussicht gezeigt, tatsächlich frühstückt man im Keller ohne Fenster. Der Service ist miserabel: auf Tee oder Frühstück wartet man ewig, der Kellner vergisst die Bestellungen. Toilettenpapier und Pflegeartikel werden nicht nachgefüllt – man bekommt sie einmal für die ganze Woche. Es wird überhaupt nicht geputzt. Das Hotel ist mit drei Sternen angegeben, aber in Wirklichkeit verdient es nicht einmal einen. Der einzige Pluspunkt ist die Lage, aber das war’s auch schon. Ich kann dieses Hotel absolut nicht empfehlen – das war das schlechteste Hotel, in dem ich je übernachtet habe.
• Aliya (10/5): Приятный и заботливый администратор , вкусные завтраки - Все понравилось Все понравилось
• Colin (10/5): -
• 2877paolo (8/5): -
• Bogdan (7/5): -
• Stefanie (5/5): Passable - Same breakfast each morning. Boring.
• Kerim (2/5): - Dieses Hotel verdient nicht mal einen Stern. Es war sehr widerlich, die Zimmer waren voll mit Schimmel, die Decken und Kissen waren gelb, unhygienisch, die Lage war katastrophal, es war viel zu laut. Service war unfreundlich und und und. Wir sind zutiefst enttäuscht und schockiert. Die Bilder auf Expedia entsprechen nicht den Vorstellungen!
• Matpian (10/5): Exceptional - The staff (mohammad) is very helpful. He take care of our luggages and allow us early check in. The owner, abi yusoff also very friendly and caring.
• Ayfer (8/5): - Virkelig søde og hjælpsomme personale. De gav en virkelig god service. Men værelserne kunne godt
• Michael (6/5): Average hotel - Great location Tv didn’t work, shower was woeful
• Laurent (10/5): - Located very close to main monuments
• Awais (10/5): Best place to stay in IST. - It's on prime location walking distance to most of attractions places and the level of hospitality of hotel team make you feel like 2nd home. Special thanks to Mr.Saad highly appreciate you.
• Mersida (8/5): - Je suis très content de mon séjour dans cette hotel
• Arshad (10/5): - First time there, love it and highly recommended. Breakfast was delicious, and manager was great person and very helpful. Definitely book this place in our next visit.
• Marcy (9/5): Superb - room small.. but when you book it states size. good breakfast and friendly helpful staff. very close to all the sites! restaurants! shops!
• Meriem (10/5): From Canada to Türkiye - The staff is friendly felt like a family the manager she’s sweet & the receptionist Mohamed sweet and helpful.
• Farooq-Family (2/5): Do not stay here - Would not recommend staying here. Although it is a good location the hotel room is dirty and is not cleaned unless you ask at reception for it to be cleaned. The windows are dirty and the bathroom is not the best either. Decor is very outdated with broken furniture. The only thing we really appreciated was the person who made breakfast and bought it to our room. He was very helpful and friendly.
• Husna (2/5): - Scam!!! Its the right word for this property. My mother who is 67 years old and I flew to Istanbul arriving at the hotel at approximately 3:00 AM after a long and tiring journey We were hoping for a smooth check-in and a comfortable stay but were met with a series of disappointing issues The first and most significant problem was the absence of an elevator in the hotel This was a critical detail for us as my mother has limited mobility Before our trip I specifically inquired about the availability of an elevator at the hotel Unfortunately the hotel staff did not respond to my inquiry which I have documented with a screenshot Upon arrival we were dismayed to find that the hotel indeed did not have an elevator This posed a significant challenge for my mother who struggles with stairs Given the situation I immediately requested a room on the first floor However the hotel staff informed me that the only available room on the first floor was a three-bedroom suite Despite the circumstances they refused to offer us this room even though it was their oversight that led to the situation Given the late hour and the fact that we had no other options I had no choice but to assist my mother up the stairs to our assigned room on the second floor This was a physically challenging task for her and added unnecessary stress to our stay .Room didnt match to photos provided and nor was breakfast
• Naziha (10/5): Le Charm d istanbul - Séjours au top avec ma fille! Hôtel que je recommande .Gérant et personnel super attentionnés ! Hôtel propre et magnifiquement décorés,vue sur la Mosquée bleue! Nous y reviendront avec grand plaisir! Istanbul est une ville magnifique ! On en prends pleins les yeux! Un Grand merci encore au futur marié, je lui souhaite pleins de bonheur.
• Naziha (10/5): Le Charm d istanbul - Séjours au top avec ma fille! Hôtel que je recommande ! Gérant et personnel super attentionnés ! Hôtel propre et magnifiquement décorés,vue sur la Mosquée bleue! Nous y reviendront avec grand plaisir! Istanbul est une ville magnifique ! On en prends pleins les yeux! Grand merci à toutes l équipes
• Verified traveler (2/5): Horrible - L'arnaque, la honte de l'hôtellerie mondiale. Vous avez dans cet hôtel la panoplie de tout ce qui est possible en terme de malhonnêteté. Nous avons réservé pour 4 nuits, 2 adultes 2 enfants, nous sommes accueilli par une femme désagréable d'entrée. Nous avons fait le règlement avant de voir la chambre, elle s'en est bien assuré d'encaisser avant. 504€ pour 4 nuits, il y avait des hôtels moins chère mais nous voullions payer la qualitée et avoir service de qualitée. Elle nous préviens que la tv est cassé par le précédent voyageur et qu'elle n'a rien pu faire. Je lui répond que ce nest pas nous qui pouvons faire quelques chose. On n'a pas mis les pieds que la tension est déjà monté. Ma femme lui demande un geste car 4 jours sans tv c'est compliqué avec les enfants le soir. Elle s'emporte et nous dis que si nous ne sommes pas content nous pouvons partir. Donc nous venons de Paris, nous avons réserver à l'avance pour être tranquille un hôtel qui coûte chère et elle nous dit qu'on peut partir. C'est purement du chantage, elle sait très bien que nous n'allons pas partir avec nos valises et nos enfants à la recherche d'un hôtel. J'ai du lui dire de sortir de la chambre pour qu'elle s'en aille. La chambre est annoncé 31m2, nous somme plus dans une chambre de 12 ou 13m2 que 31m2, les photos de l'annonce sont trompeuses La salle de bain est sale, le dessus du meuble na pas ete nettoyer depuis des années. Un rasoir usée.
• Mattia (10/5): - Non potevamo trovare posto e persone migliori. Non abbiamo mai ricevuto un'accoglienza così calorosa e accogliente in nessuno dei nostri viaggi. Si sono preoccupati costantemente del nostro benessere e l'hotel ha un bel ristorantino e una bellissima terrazza. Oltretutto è pure situato in una zona ottima collegata dai mezzi per andare ovunque. Non ringraziaremo mai abbastanza il personale di questo hotel per il trattamento che ci hanno riservato. Consigliato assolutamente a chiunque voglia fare un viaggio a Istanbul.
• Mary (8/5): Great location - Mohammed was excellent, very friendly,great English speaker, made a good cup of English tea after we explained that we add cold milk. Good location,comfy bed and warm shower , More variety at breakfast would be good and access to the roof terrace for breakfast or drinks would have been great
• Natalia (9/5): Superb -
• Amie (2/5): Don't stay here! - Service was the worse I've ever had in my life.
• Brendan (8/5): - Stairs hard work
• sharon (10/5): - Thanks for your hospitality
• Clara (8/5): Excellent location and very friendly staff. - Excellent location with rooftop views of the Blue Mosque and the harbor views. But make sure to request lower floor if you’re not used to climb steep stairs. We end up with a challenging top floor, very small, no views and a faint sewage smell. Stairs, small room with no view.
• Halil (8/5): - Direkt in der Nähe zu Sultanahmet und Ayasofya
• andrea (8/5): - Posizione eccezionale vicino a Ayasofia e Moschea Blu, personale accogliente e molto disponibile (sono riuscito a vedere la partita di calcio che mi interessava), camera non tanto grande ma letto molto comodo.
• Singh (1/5): Bad - Owner is very greedy. Restaurant to much costly inside. No water bottles, no good breakfast, I suggest you not spent money in this hotel there are lot of places where you can get gud services.
• Rami (10/5): A moment of in intospection with the view and the birds flying around like it is all a huge beautiful dream - It’s litterly the first property you got to visit! You have no idea about this view!!! If you don’t try it I don’t understand why you came to Istanbul. The view you will have from the roof or balcony it’s not for words to grasp! The birds you can feel their energy when flying around you. It’s a magical moment that can give you a feeling you may never feel anywhere else. But yess if 100 euro is a cornerstone for you to try it. Then you got to appreciate moments in life more. You have no excuse to try it out just for 1 night. And you will understand. Also beds are COMPFY!!! I mean COMPFY LIKE ITS WORD 10k euro just for their mattress to support your back. I didn’t had even in more fancy hotels this type of mattress quality. You will hear noice but understand you’re on the number 1 road in Istanbul. So that’s impossible to avoid and not that it will bother you. Remember the mattress isn’t your usual experience unless you’re used to pay 500 euro a night for a hotel room. So just try it and enjoy the moment and don’t make my mistake by not having enough of phone memory to capture more pictures snd videos. It will never be enough.
• Shady (10/5): Second Home in Istanbul - Amazing feeling of home ,genuine hospitality Caring , friendly,safe Convenience of Location Ease of access to tram and public transportation Amazing three minutes walk to Heart of Historcal Area Sultan Ahmet and Aya Sofia ,topkapi Palace and Basilica Variety of Pleasent home feel Breakfast Stunning Roof Top seating and service Area viewing Bosphorus and Sultan Ahmet on Sunset Amazing Scene Nothing at All
• Jonathan (8/5): It was OK - Great location, low cost The morning of departure I made a simple request to change the pick-up time ( by 15 minutes) for the transfer they arranged and the desk person was impossible, She refused, then said their was no number to call and on an on - until I finally called and the transfer co. was happy to oblige. Also breakfast isn't served until 9, which is late, especially if you have to leave for the airport. They did make an exception and serve me at 8:35, but my transfer was at 8:45
• Donnie (10/5): Exceptional - The hotel is great. They also have such a lovely bar downstairs. It’s so so pretty!
• Sajjid (7/5): Good value for money, excellent location and very friendly staff - Excellent location if wanting to stay close to Blue Mosque and Hagia Sophia Room was too small.
• Hasmona (10/5): Statisfify & Happy 😊 - Location near Hagia Sophia, Blue Mosque, Arasta Bazar, Tram Station, halal restaurant, convenience for attractions area. Staff very helpful & friendly. Provide baby coat for free. Spacious and clean room suitable for family. Statisfify and happy stay here. Value for money 😄 very recommend!!!
• Lőrinc (9/5): Super accomodation with great location and staff - The staff was friendly and helpful. The room and the shower was clean and totally okay. Location was perfect.too bad the roof terrace wasn't open, it's got a great view of Hagia Sofia and the sea. These are not actual negative stuff, little things: the room can be noisy even at night since turkish people seem to love their horn. 🙃 The windows were a bit loose so even when closed, there was a little wind, but not problematic.
• Eduard (8/5): - Literally 100 steps from Blue Moscque
• Blaze (7/5): Good - wonderful people kind would come again
• hilal (6/5): Maalesef tekrar kalmam - Tek gecelik bir konaklama yaptım eşimle fakat iyi bir deneyim değildi öncelikle oda çok küçüktü 19m2 lik oda kesinlikle değildi oysa rezervasyon o şekilde yapmadım yataga iki kişi zor sıgdık valla bence 120lik bir yataktı jer neyse odaya en son ne zaman misafir kaldı ve temizlendi bilmiyorum çekmecede kanlı pecete vardı yatak carsaflarında kıl tüy vardı durmaktan sanırım tv de sinyal yoktu ilgilecek kişi gece 11 de geleceği için o saatten sonra istemedik biz de otelden çıkıp dısarıda takıldık gece gec gelip sadece yattık ama maalesef tekrar gelmeyiz. Resepsiyon da bizi karşılayan kız tatlıydı.
• Bidassy (5/5): Passable -
• Verino (1/5): Bad - Nothing was good . Only location. In room never change bed linen and towels. We have been 4 days. Everything was broken . Also in toilet not work toilet bowl. Only after second advice they repaired. The balcony is very small . Not have any table for sit down on chair. Kettle for hot water have inside muff. Not reccomanded Charm hotel for hospitality. Until not change owner not reccomanded them.
• Jesus (9/5): Superb - Very close to the blue mosque
• Fawaz (1/5): Bad -
• Amran (1/5): Bad -
• Usamah (4/5): Good location but that’s it - The location is only good thing The trap stairs , Socket of fridge out of wall dangerous Breakfast was very bad Nobody is at reception when you need even if you press the bell The rooms and the hotel is very small
• Elizabeth (6/5): Convenient location, friendly staff, not so clean - The hotel is very centrally located, steps away from the Blue Mosque, the Hagia Sophia, and the rest of the Sultanahmet/Fatih area, which makes it convenient for walking around. The staff was very friendly and the breakfast was nice! My real complaint was with the cleanliness of the room. When we arrived, our room was visibly dirty--the bathroom trash was full, there were hairs all over the floor, there was no soap, etc. I asked if they could at least take out the trash and the employee said something about the cleaning people only coming every five days or so?? Sure enough, our room was never visited by housekeeping for our entire three night/four day stay, which got a little gross. However, the bed was comfortable, despite the small size of the room. Overall, a decent choice for a budget stay in a convenient area.
• Farah (1/5): Disappointed!! - The hotel is not as described or shown in the pictures. There is NO terrace, no buffet breakfast, you get the same omlette with some cucumber and tomatoes daily. No fruit/cereal. No room cleaning fir the entire 8 days we were there. Bathroom was shocking, with poor toilet flushing and odour all the time.
• Farah (8/5): Very good -
• Zarqarani (10/5): Exceptional - It’s really nice and clean and location is great staff was very helpful I will recommend to my friends and family Nothing
• Eric (10/5): ❤️💎💎Highly Recommend💎💎❤️ Best location 💯 and Mahmud is the best and will help you find ANYTHING that you need and the re - Great location, close to Sultan Ahmet, Hagia Sofia, Topkapi Palace and ocean. The very clean, nice, safe and great hospitality. Especially the owner and Mahmud with the restaurant which also has great food and a great rooftop bar with AMAZING view 💎☺️🔥☺️❤️ I should have stayed longer
• Mostafa (4/5): Disappointing -
• Yulia (1/5): Bad - Only location Dirty and smelly room, transfer never arrived
• Nora (1/5): very bad place owned by crooks - this hotel has nothing good or real or true except location the owners are crooks they took our money and gave us bunch of lies. very dirty rooms many broken furnitures and stairs. very rood stuff very ,tiny terrace not used for breakfast or resting.once they take the money they don’t care if you discover the truth. you will be shocked when you see the entrance of the hotel and the stairs oh my god !! you won’t believe how dirty the rooms are !!and when you complain the rude stuff slam the door and tell you take it or leave everything about this hotel is false starting from owner who are crooks to the horrible building this hotel was presented as a gemstone hidden in sultanahmet but it is a place of devil and gangs under a form of hotel first of all they don’t show you in their photos on booking.com the entrance of the hotel which is super tiny and discussing, they don’t show you narrowed weak broken metal banister they are using the photos of the terrace to attract you!! but in fact it is a really tiny terrace and it’s used as restaurant for those who pay lunches or dinner which means no breakfast there or resting
• Tyler (9/5): Superb -
• Hamza (3/5): Poor -
• Habakkuk (9/5): excellent - It was right next to where everything is at for tourism. The concierge and owner of the charm hotel was very friendly and welcoming they treated like family. I would love to come back and stay at the Charm Hotel anytime
• Bozhidar (1/5): Big dissapointment - Only the location is good , as it is close to the center BUT the windows are not noise proof , so I am sure it is hard to sleep We went there as on Booking ,the review and pics of this hotel were nice but when we went there and entered the room( there is no elevator so with bagage it is hard to go upstairs) everything seemed OK. I took a quick shower and when I looked deeply how clean is everything I realized that the room is so nasty everywhere. There was a razor and used soap on the top of drawer, used earbud, fungus , dust almost everywhere. The towels were used and not cleaned well. I checked the sheets - hair and dirt on the floor. Scratches on the walls- it is like prison. Room very very small. When I asked for refund the owner did not give me anything and took a picture of my ID card( I already informed my embassy in Turkey for this) . Very arrogant person and lier. GUYS , this hotel is terrible! ..
• Bariya (8/5): An Ok Experiance - An ok experiance, could of been better. Breakfast wasnt all that. In short 2/5
• Scott (9/5): Superb - Everyone was nice and polite. Especially the young man Andrey was polite, friendly and helpful. The boss or owner was helped Olga with taxi and shuttle to and from airport. We appreciate this very much. Everything worked out great. Thank you for a pleasant stay
• Junaid (6/5): OK FOR ONE NIGHT - The staff was courteous. The roo. And bathroom were very small
• Richard (6/5): Pleasant -
• Moskvichev (6/5): Pleasant -
• Madni (10/5): Exceptional - Location
• Rabya (10/5): loved this cute place and loved the location! - it’s a really cute quaint and charming boutique hotel with really nice staff and cute rooms with balconies with great views. Nothing to dislike!
• Zain (4/5): Disappointing - Location great, Reception staff, Saad - excellent service. PNo breakfast provided even though it was included in the price. Room was far too small. The pictures are very misleading and it was quite expensive for the space and facilities they provided.
• NARGES (6/5): - Staff was very helpful especially Saad. The hotel manager is a lovely gentlemen, very respectful and helpful. The property is a small boutique hotel, excellent location but double room was small and could barely move around in it. Would recommend the Deluxe rooms. Excellent view of the Blue Mosque on the terrace. Overall, a good stay.
• Syed (8/5): - Over all good
• Ana (2/5): - Dirty room, smaller bed with mattress broken, tv is not working, very bad smell
• 923sherifr (2/5): Dishonest dirty disorganized place; Terrible experience - Dishonest dirty disorganized place; Terrible Experience. I booked this hotel through booking.com. One day before our booking, I received a message from booking.com that the hotel cannot process my visa card even though it is updated and I used it before. When I arrived the manager asked me to cancel my booking with booking.com (which I didn’t have the access to do) as she didn’t want to process the payment through booking.com which later I understood was her way to avoid paying booking.com the fees and avoid the perks of what booking.com provides which includes free cancellation. The manager then cancelled the booking from booking.com from her end. At that time, I felt that something unusual is going on and this is where the story of me getting scammed at this place started. The “hotel” doesn’t have an elevator, the stairs are spiral, so small can fit one person, and the reception is smallest reception I have seen in my life. The room was very tiny to the point that you can close the door by your foot from the bed. The view from the window was disgusting, it was the sewage drainage of the building with very dirty and disgusting view full of mosquitos and flies. I asked the manager that I want to leave and I want my money back which she refused saying that you already paid and that its non-refundable (even though with booking.com it will provide us with that option). So we asked for another room for the time being which the manager said it will required extra fees which we agreed to for now. In that room, the AC wasn’t working properly and the room was very hot, not clean whatsoever. Literally disgusting all over; the furniture was literally falling apart.CRAZY! For breakfast, the restaurant is in the bar outside of the hotel and not in the roof as advertised. The restaurant in the roof is not for the hotel residents but for outside customers. The breakfast took 30 min to get ready and I literally saw the waiter getting the bread from a supermarket nearby to make the breakfast. I couldn’t stay longer so I decided to leave the hotel. I of course lost my money in this cheating dirty disorganized “hotel”. I am blaming booking.com and google reviews for advertising this hostel as a hotel Title with three stars. This is all shame on booking.com and google. When I called booking.com they discovered that this hotel always cancels the bookings done though them and they did not take any action against them. Cheating, dirty and disorganized worst hostel; don’t book with them ever.
• melam6809 (2/5): very very bad - I booked this hotel depending on rating, description of room, pictures and reviews. Unfortunately, I discovered that they were all fake. The hotel is very small as you can see from the pictures of the reception and stairs I added. In terms of safety, nobody was at the reception at the day time and at night they close the hotel door which is unsafe as there is no other emergency exit, and in the morning (at 7am) I had to look for the man (who was sleeping at the hotels bar) who can open the door. The room are very small, dirty, smelly. The bathroom is absolutely disgusting. The small fridge does not work. The bed is broken and the mattress was unstable and moving. The window was very close to the building nearby. When I asked for bigger room they asked for extra money to upgrade for a room with balcony that was smaller than a foot step and very dirty. I told myself ok it is just for sleeping so when I returned to sleep, my first night in this hotel the AC was not working and started dripping water. I called the receptionist and their solution to this was to put some cloth on the floor and told me close the AC and that it will not be repaired until Monday ( it was Saturday) I did not sleep all the night and left the hotel in the morning and lost my money. I felt disgusted just staying that one night.
• mardwan (2/5): FILTHY ROOMS & MISLEADING PHOTOS - Rooms are absolutely disgusting and look completely different from the photos. Rooms are MUCH smaller in person and are extremely unsanitary. The bathroom smells strongly of sewage and is also not clean AT ALL. There were dead flies stuck to the wall in the shower and the tap on the sink was moldy and would shake out of place when turned on. The closet also hits you with a strong nasty smell as soon as you open its doors. My room had a double bed and a single and both beds were broken; the double bed frame was broken and the single’s mattress was tilted to the right resulting in extremely uncomfortable sleep (or lack there of). Even walking in the room with the little space provided would get your feet dirty. The AC also constantly drips water when turned on. The rooms do not get cleaned everyday like other hotels. They are “cleaned” upon request where the staff will come into your room and only pretend to clean as the room will be the exact same level of filth as before. When I discussed my displeasure with the managers they refused to give me a refund and basically said it was our fault because we “booked this room”. The delusional managers tried to convince me that the room photos are perfectly accurate. This was until I asked one of them if he would be happy with the room I received in which his face changed and he instantly stopped talking and couldn’t respond to my question. I ended up booking another hotel as I could not stay in this filth any longer. As my family and I were carrying out our bags the scamming manager asked me for the key to my room THAT I WAS NOT REFUNDED FOR. I told her she’ll get the key when i check out as I have booked this room. She was persistent as she wanted to sell the room to another unfortunate customer in which I declined because I don’t want anyone else to go through this filthy disgusting hotel. STAY AWAY AT ALL COSTS, THIS HOTEL IS A BIOLOGICAL HAZARD.
• Mona-elam (2/5): WORST, MOST DISGUSTING PLACE EVER - For anyone who’s considering this hotel for the rating or reviews, i will be honest with you RUN, pick something else; dont do this to yourself, you deserve better. Imagine walking into the bathroom of your room and finding urine on toilet seat!!! JUST IMAGINE THAT! Yup so that happened to me at this hotel. I later went to speak to the manager and she mentioned that it was cleaned before we came and that didn’t exist before. After argument back and forth, she yells at me infront of my kids: “okay finee we will clean it, what do you want”. This explains how disgusting and unhygienic this place is. How hard is it to clean a room? Its already a very very small hotel (i wouldnt even call that a hotel). Very very rude manager. Also the pictures are basically a lie and doesn’t tell everything at all. The room and stairway had disgusting odour. I was able to stay for just 1 night and i packed my bag and looked for another place. This was by far the worst experience at a hotel in my entire life; it actually ruined my first day in istanbul for my family and I. Oh one more thing, breakfast is not at the terrance as pictures show its in the bar downstairs. Thats why dont believe the pictures you see
• Linaradwan (2/5): DISGUSTING PLACE, dont book here - The most disgusting hotel i have ever been to in my life. I have no idea how it has this high rating. All the ratings seem to be LIES and fake comments! First of all if you think the breakfast is in the terrance you are wrong, its downstairs at the bar. Second, the washroom was very dirty; not clean at all. The faucet was literally falling apart and had mold. The bath had dead flies. This is not a hotel, this is even worse than a hostel. The lobby and stairs smelled disgusting. I booked the hotel for 8 days and I literally stayed for only 1 day and left, i lost my money on this disgusting place but it was better than loosing my sanity and hygiene.
• aylark22 (2/5): Worst hotel ever met - If you're planning to stay at a comfortable place in Turkis, so I highly do not recommend this hotel! Non-refundable policy. rude staff and the only experience from this holiday has been spoilt only this dumb hotel!
• Y9518MElesleyb (10/5): Super clean and great value - This was an ideal hotel for a visit to Istanbul. The hotel is very new (roughly a year old) and is kept very clean. The beds are in great condition and very comfortable. My room came with a mini-fridge and a kettle with complimentary tea and coffee. The daily breakfast buffet served a delicious variety of hot and cold food and beverages. The staff was extremely helpful and friendly. Overall a great experience.
• Oleg (10/5): - Very friendly accommodating staff and owner who is always there. Perfect location and excellent service
• Mojens (10/5): Hôtel très bien situé - very nice hotel very well located not far from Saint Sophia and the blue mosque and the central square the boss very friendly and gives you good advice on where to go which place to visit the team and super professional especially Ahmed whom I thank for being professional this hotel is a family hotel and that I highly recommend and that I think I will return very soon when I return to Istanbul and superb fish restaurant
• Shamkhal_Imano (10/5): Highly recommended hotel - I like this hotel, clean, nice, good location, friendly staff, tasty breakfast. Everything there was extraordinary. I hope return back soon. Thanks to Nijat and Sebastian. I recommend this hotel for lower cost and being so close to all the key historical sites.
• ivo1fgg982 (10/5): Great place and great location. Extremely helpful staff - It is really hard to describe Charm Hotel in ordinary words. Because everything there was extraordinary. First the transfer - we got the transfer a lot cheaper compared to other hotels and they sent us really nice car for the transfer. Then the location - just 150 from both Hagia Sophia and Sultanahmed mosque, it could not be better. Then the exeptional breakfast - it was like at home. I do not even want to start talking about the view from our room - the Blue Mosque in front of our eyes. And last but not least - the great hospitality of the team. They helped us with everything - they arranged a special private dinner for us at the top of the hotel, because we had wedding anniversary on 23.09. They gave us also an Istanbul Card and a lot of good advices. And at the end of our stay, they arranged an PCR Test for us (it was compulsatory for us to fly back to Germany). Thank you dear Charm Hotel for being our second home in Istanbul. We will be back one day and we know where we will stay again!
• iryna_bialyk (10/5): First experience in Turkey - It was our first time ever to Turkey. Charm Hotel was our choice to stay in Istanbul, and it's been a great decision during these times. The host at reception Sebastian and staff are very genuine and kind people. Always with the smile and welcoming. The cleanliness of room couldn't be better. And amazing Blue Mosque view in addition from little cozy balcony makes the stay even more enjoyable. Wonderful location to get to all historical places to visit, lots of delicious restaurants around. Just 10 min walk to the Bosforus embankment. And if you are a picnic people, as we are, that's best place to be and enjoy the pace of locals. Highly recommend this great hotel for stay!!!
• Yussuf (10/5): - Very respectful hosts and made our stay very convinient
• Susanne (10/5): Lækkert lille Hotel - Lækkert lille hotel, med meget venlig personale, som også gerne hjælper en. Dejlig med egen restaurant på toppen af hotellet, med en skøn udsigt. Rigtig god beliggenhed.
• Laura (4/5): Worst Mattress EVER! - YOU CAN FEEL EVERY SPRING ON THE BED!!! Sadly made for a very uncomfortable few nights. When I asked for another room I got told all the beds were the same. I also found a hair in the very very average breakfast. The staff didn’t really care at all when I told them. Needless to say don’t book for the breakfast. The room Was really clean and the linen was great quality just wish I actually managed to sleep more in the bed - it was soooo uncomfortable!! No idea how in the world they got such good reviews?!?!
• mevlüt (8/5): Merkezi konum - Otelin bulundugu konum çok güzel merkezi bir yerde. Teras katındaki restoran çalışanları güleryüzlü işini iyi bilen insanlar ayrıca manzarası çok iyidi restoranın. Odalar küçük, resepsiyondaki arkadaşlar duyarlı ve güleryüzlü.
• mrw376 (10/5): A perfect view. - I'm a sucker for a roof terrace bar. And you'd be hard pushed to find a more exhilarating one than this. Just downhill from the Blue Mosque and the Arasta Bazaar this friendly little establishment lured me in. A steep climb to the top floor and I was rewarded with a stunning view of the mosque on one side and the Bosphorous on the other. If you are in the vicinity of Sultanahmet Square and fancy a cold Efes or two this is for you.

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