Swissotel Al Ghurair
Location: Omar Bin Al Khattab Street, Dubai, 185051, Dubai, AE
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Luxurious Spa and Recreational Amenities
Indulge in massages, body treatments, and facials at the spa, plus enjoy a health club, outdoor pool, and sauna for relaxation.
Fine Dining and Entertainment Choices
Dine at Liwan for international cuisine, grab snacks at the coffee shop, and end your day with a drink at the bar/lounge with 24-hour room service available.
Convenient Business and Travel Services
Benefit from complimentary Wi-Fi, a business center, limo service, and event facilities, along with a beach shuttle and airport transfers.
Book at Swissotel Al Ghurair for a blend of luxury and convenience.
Important Information
- Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Alcohol is not served at this property.
- A car is required for transportation to and from this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 04:00 AM
Check-out: 12:00 PM
Instructions: This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Amenities & Facilities
- Meeting rooms
- Full-service spa
- Fitness facilities
- Free beach shuttle
- No single-use plastic straws
- Comprehensive recycling policy
- Health club
- No single-use plastic stirrers
- No single-use plastic water bottles
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Steam room
- Elevator
- Fitness facilities
- Free airport transportation
- ATM/banking
- Gift shops or newsstand
- Conference space
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Limo or town car service available
- Full-service spa
- Internet access in public areas - high speed
- Meeting rooms
- Wedding services
- Pool umbrellas
- Tours/ticket assistance
- Wheelchair accessible parking
- Snack bar/deli
- Free self parking
- Computer station
- Airport transportation - pickup (surcharge)
- Free beach shuttle
- Pool sun loungers
- Water dispenser
- Housekeeping on request
- Shopping mall on site
- Vegetable garden
- Ballroom
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Covered parking
- Wheelchair-accessible van parking
- Lifeguard on site
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Organic food
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- Comprehensive food waste policy
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- No single-use plastic water bottles
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Suite, 1 Double Bed, Corner
1 Double Bed
1210-sq-foot room with river views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Dining table
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 2 Twin Beds, City View
2 Twin Beds
462.6-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Premium Suite, 1 Double Bed
1 Double Bed
1423-sq-foot room, located on the top floor, city views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Dining table
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Family Suite, 1 King Bed and 2 Twin Beds (Connecting rooms)
1 Double Bed
1001-sq-foot room, located on the top floor, city views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Dining table
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Deluxe Room, 1 King Bed, City View
1 King Bed
462.6-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Classic Room, 2 Twin Beds
2 Twin Beds
462.6-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Classic Suite, 1 Double Bed
1 Double Bed
925.2-sq-foot room with city views
Layout - Bedroom, dining area, and sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 5 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Dining table
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Separate dining area
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Classic Room, 1 King Bed
1 King Bed
462.6-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Room and bed type depend on availability check-in
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Swiss, Executive Room, 1 King Bed
1 King Bed
462.6-sq-foot soundproofed room with river and city views
Club/Executive Level - Executive Lounge access
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
-
Family Room, 1 King Bed and 2 Twin Beds (Connecting rooms)
1 King Bed
1001-sq-foot room with city views
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 32-inch TV with satellite channels
Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Private bathroom, bathtub or shower (deep soaking bathtub available in some rooms)
Practical - Safe, free newspaper, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, energy-saving switches, recycling bin, and LED light bulbs
Need to Know - Housekeeping on request
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 6 (4 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Satellite channels
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Free newspaper
- Daily housekeeping
- Room service (24 hours)
- Separate sitting area
- Blackout drapes/curtains
- In-room childcare (surcharge)
- Free WiFi
- Deep soaking bathtub
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Change of towels (on request)
- Change of bed sheets (on request)
- Desk chair
- Energy-saving switches
Guest Reviews
- jasminecS6247NK (10/5): Gym and Pool - The gym and pool is very clean and with a nice ambiance. The staff especially Kuya Dante is very accommodating and always happy and ready to guide us. He deserves the employee of the year award.
- Zakiulla (8/5): - Rooms were clean, staff was helpful, approach to attached mall made things easy, lot of restaurant's option around, in all good stay
- Afshan (6/5): - It was ok …. It looks different in pictures but in person its different ….. and most weird part they charge you for ice …. Like why
- Abdullahi (10/5): - There is nothing I disliked
- 652safinai (8/5): Lovely hotel but can improve on house keeping - I come almost every year for my birthday I was very disappointed this year as my room wasn’t cleaned properly and also it was never done while we were out. Today I met Rubel who normally works on 6th floor and he did a thorough clean and was very apologetic about our experience. I love this hotel but must say I was disappointed with the cleaning service. Otherwise everything else was good and staff are very polite. Thank you to Rubel for being so good.
- Ibilola A (10/5): - Oh i love the spa staffs, i was in the Classic suite and i loved the home like feeling it gave me
- asamerak (10/5): Yasmine Lounge - I'm staying in this hotel very pleasure for me in there I came to the lobby lounge coffee shop Yasmine Lounge coffee shop I was very nice coffee especially one of the lady Ms Me Me she's very kindfully I really enjoy this place
- Nazihah (10/5): - I was surprise with to be near Deira area Dubai where it’s is so comfortable and lovely. The mall is just next door which is wonderful. Breakfast spread is good. Will stay again.
- arif (10/5): 5 stars – Always our home in Dubai - Swissôtel Al Ghurair has been our preferred place to stay in Dubai for years. It truly feels like home every time. The rooms are spacious, clean, and ideal for families — we always feel relaxed as soon as we check in. What makes it even better is the location. The hotel connects directly to Al Ghurair Mall, which is super convenient for shopping, dining, and quick errands. And Union Metro Station is just opposite the hotel, making it really easy to get around the city without needing a taxi every time. The staff are friendly and professional — always helpful, especially with kids. The breakfast spread is excellent, with plenty of variety for all ages, and the pool area is great for children. We’ve tried other hotels in Dubai before, but we keep coming back here. This has been home for us — always our first choice. Highly recommended if you’re looking for a comfortable, family-friendly stay in a central location.
- Lisa (10/5): Regular returnee - Always a pleasure staying here.
- amadoudiop2025 (10/5): Great staying - EXCELLENT SERVICE GOOD PEOPLE GREAT STAYING THE FOOD IS Good THE PLACE IS GOOD I Will LOVE TO COME BACK THIS IS A WONDERFUL HOTEL ALWAYS ON MY LISTS
- robin (8/5): - I was not pleased with paying for airport transportation and it was included with mb=y booking.
- stuart (10/5): - Excellent hotel, the room was massive with a big picture window with views over the city. Everything was in top working order in the room and bathroom. The hotel is part of the shopping mall with other shopping options all around. The staff were very friendly and the breakfast was amazing.
- Asma (10/5): Swissôtel Al Ghurair, Dubai - Our stay at Swissôtel Al Ghurair was excellent. The customer service was good, staff were friendly, professional, and quick to assist. We had a minor issue with the air conditioning in our room, but it was resolved immediately, which we really appreciated. Breakfast was good with a variety of options to choose from. The location is another big plus, it's directly connected to a shopping mall, making it convenient for shopping and dining. Valet parking was also available, which made things easier. Overall, a great experience. We'd definitely consider staying here again.
- anna maria (10/5): - Check in was fast. We requested a quiet room and had the best sleep ever! Location is perfect. The room was very clean and the view of Deira was beautiful. Thank you Swissotel.
- Ashraf (10/5): - Good location
- Feisal (10/5): - Great hotel greater staff
- Verified traveler (10/5): Highly recommended - The stay is awesome at the Swissotel. Location wise it is directly connected to the mall. The gym is 24 hr with good equipment. During our stay, they have a.half price massage promotion and we loved it. Even though it is not close to downtown area but as long as you planned ahead with your ride we don’t find it inconvenient
- Michael (10/5): - Great location
- Arcel (6/5): - It was okay. Shower clogged.
- Amardip (10/5): - Great area with a Shopping Mall linked & metro station within walking distance
- Abdinur (10/5): - Well placed, cared and convenient.
- Antony (8/5): - Fabulous customer service nice people very big hotel meals top quality Thanks
- Zakaria (10/5): - A great 5 start hotel to stay.
- Ali Mohamed (10/5): - Approved
- Tammy (10/5): - The location was very convenient and the staff were very friendly nice and helpful
- Farrukh (8/5): Good location, check in takes too long! - Excellent central location for commutes. Great breakfast. Friendly staff. Shame have to wait long for checking in on arrival. Also, have to change lifts and walk in between for going up or downstairs from the hotel rooms.
- Abdinur (10/5): - High quality service, Safe and accessible.
- Naser (10/5): - This was my fourth time I stay in this hotel. It is really excellent, safe, convenient, shopping, restaurants, coffee shops, friendly staff
- Daria (8/5): - The hotel overall is quite dated. Good parts: breakfast is amazing, gym is one of the best I’ve ever seen at a hotel, staff are very friendly and room was clean Bad parts: the hotel is right by a massive street so sitting on the terrace is not pleasant as you’re breathing fumes. The pool is very average , it’s just a concrete terrrace and doesn’t invite to really enjoy pool time. Also the shower was so weak, multiple times I only had lukewarm water and barely any water pressure
- MOHAMAD (10/5): - Verry good
- Simon (10/5): - I stayed at the hotel for it is very close to public transport & it is a quiet location - very happy
- Khadija Mohamed (10/5): - Friendly and hardworking staff. Even during busy time, they always serve customers with a smile. I would come back for an enjoyable and relaxing time. Highly recommend this hotel if you want to have a stress free time in Dubai.
- Seyed Mehdi (10/5): - Everything was great!
- Iqbal (10/5): Excellent hotel and service by all staff members - All staff very helpful. Mehran was very helpful when checking in at the front desk. Gladwell at the reception was also very helpful. Eric and DIAB at the concierge were always courteous and friendly but DIAB went out of his to help with packing our luggage.
- Mohamed (10/5): - Perfect place to stay for your vacation and business trip, every thing you need is around
- Talib (6/5): Swissotel Al Ghurair - Good location, bang average hotel, Swiming pools were cold, we were told pool heating system was faulty. We were served food different to what was ordered only for the staff member question what we had ordered. Only when I fact check him he acknowledged but wouldn’t rectify implying t would land him in hot water. Not wanting to jeopardise someone’s job we are what was served which was very poor definitely not worth the prices charged. Poor overall many better hotels in the nearby area.
- Kamran (10/5): - Nice hotel and staff. Cannot fault them. Out of the main tourist area hence the lower price.
- Sabira (10/5): - Amazing stay! Love it
- Nilofar (10/5): - Great
- gabor (4/5): - Bit run down, terrible noise isolation, breakfast is trying but poor quality. Pool has only sunshine until 12.00
- Sabira (10/5): - Amazing place to stay and shop
- Amal (6/5): - The hotel is getting old and need to renovated the bathroom
- SAEED (6/5): - This property is not what it used to be. It claims to be 5 star but clearly its not. Presently it is at best a 4 star hotels. And this is putting it generously. Housekeeping is just terrible. On the day we checked-in in our suite, the telephone was not working, there were no bathroom floor mats, only one bathrobe for 2 guests and one pod of complementary coffee
- Ali (10/5): - Good 👍
- Hawa (10/5): - Excellent location and professional staff
- Khalid (10/5): Great stay - Very nice hotel and great location
- Sohail (10/5): - Very busy area that I liked. Lots of people and very vibrant. Staff both at the front desk and cleaning was great.
- Margarita (10/5): - We liked everything in that hotel.
- Afzal (8/5): - As the package including hotel was booked via Expedia, arriving at 3AM in the morning, the hotel was booked as of the 3 PM the afternoon later that day...meaning that the first night of arrival was not covered by Expedia. Terrible system from Expedia which I did not notice before arrival. (Please improve your systematic technology when it comes to booking packages in order to avoid further losing credibility of future customers..mine you already lost). The check in clerk was absolutely not willing to convenience the matter and offered the cheapest room for AED 942 for the additional hours of the morning, despite a stay booked for 7 days in that very hotel. Not willing to be caged by the situation, I called the hotel I previously stayed in many times before, and they offered a rate which I could not refuse: without mentioning my name (Royal Continental hotel). Returned later that day to check in and waited about 45 minutes as check-in clerk need all the time in the world and can't obviously handle customers efficiently. Expressed this and not sure if this is being picked up. Rooms are clean and spacious, service teams efficient and friendly and the hotel is very well located. No upgrade or whatsoever was offered by the hotel despite confirmation by Expedia. Seriously considering getting rif of Expedia provided their service records.
- Beatrice (6/5): - I stayed in a Deluxe room which was spacious with a good view. However, the interior decor is out of date. The bath tub is a health and safety hazard. It is high and steep thereby making it difficult to climb out of it and also makes one prone to falling. I had to call out twice for the air conditioning to be fixed as it was malfunctioning.
- Yusuf (10/5): - This is good
- Milena (10/5): - Great breakfast and convenient shopping centre attached with everything you need ❤️✅🌺
- KRISHNAN (4/5): - Carpet smelly, Balcony very dirty, staff not considerate. Wondered why Swissotel is so bad!
- Parvez (4/5): - The only thing good was the lobby. Room was average. Bathroom was terrible.
- Zainab (10/5): - Once again a decent stay!
- Parastou (6/5): - the picture of this hotel in the Expedia is very different with reality.
- William B (2/5): - Expedia and the hotel show a bar with martini glass NO, this hotel is dry, they both lied on the web site shame of them!!!
- Sarah (10/5): Exceptional Stay at Swissôtel Al Ghurair - My recent stay at Swissôtel Al Ghurair was simply outstanding. From the moment I arrived, I was greeted with warm hospitality and seamless check-in, setting the tone for an incredibly relaxing visit. The location is ideal – nestled in the heart of Dubai, making it easy to explore the city’s attractions and conveniently connected to the Al Ghurair Mall, perfect for shopping and dining. The room was spacious, immaculately clean, and well-appointed with every comfort one could need. The bed was incredibly cozy, offering restful nights, and the amenities were thoughtful and plentiful. I especially appreciated the view overlooking the vibrant cityscape – a beautiful sight both day and night. The service was second to none; every staff member went out of their way to make me feel welcome and attended to. The breakfast buffet was diverse and delicious, catering to a variety of tastes, with fresh and high-quality options that kept me energized for the day. The hotel also boasts fantastic recreational facilities, including a serene pool and a well-equipped fitness center. I truly felt pampered and well-cared for throughout my stay. Swissôtel Al Ghurair exceeded my expectations, offering a blend of luxury, comfort, and convenience. I highly recommend
- Mumtaz (4/5): - Non existent customer service, zero recognition of loyalty guests. Pushy on sales during check in…
- mohammed (10/5): - Swissotel is within The Ghurair Center, the shopping mall. The location of swissotel is excellent specially if you want to eat outside food, you’ll have plenty of restaurants of Asian, Continental especially the Al Rigga street. Thanks Expedia for giving excellent low hotel rates with lots of top rated starred categories hotels.
- Syed (6/5): - It is attached to the Al Ghurair mall. Great location.
- farhang (10/5): - Amazing place 😍
- Basir (2/5): - I went to stay there but unfortunately I was sold a suite instead of a regular room resulting in extra costs for me while regular rooms were available on app. Such a shame. I couldn’t book for the same days because it was 12:00am so I had book the room via reception.
- Vkz007 (10/5): Al Ghurair Hotel : Best - Lovely hotel. Short 4-5 day visit, but a grand seamless experience. Grand delicious spread in the breakfast, room service top notch. Location wise : bang in the middle of the busy, Deira, Dubai. Union Metro the nearest, 20 mins from the Airport. Located above the Mall.
- Aneesa (10/5): Stunning suites - Beautifully appointed rooms. We were upgraded to a corner suite...so spacious and simply stunning! Close proximity to metro. Will stay here again.
- Josephine Chepkurui (10/5): - As above
- ramin (6/5): - Not so good a lot of noise we could not sleep .
- ALI (6/5): - Hotel has a problem with the cold water system after 11pm on some floors. water coming out of the shower and tap are boiling hot and it’s very dangerous. You can’t have a shower. Had to call the maintenance to come fix it twice during my stay. First time was early morning and the second time at around 1 am. Not being able to shower and use the toilet spoilt our stay at the hotel. Hope they can fix the problem to avoid inconveniencing other guests
- Aribah (4/5): - The rooms are very old and outdated. There is a musty smell coming from the room. There was water leaking from the Muslim shower in the bathroom. Despite several phone calls over the course of an hour and half no one was coming to fix it. It was a massive health and safety hazard as the bathroom was flooded and someone could slip and seriously injure themselves. We wanted to use the toilet but we were unable to do so. There was a young boy from house keeping who had bought a spare bed for us who was far from friendly and looked like he was being forced to work, definitely not the service one would expect in a 5* hotel but nonetheless we said to him to get another mattress as the mattress was rock hard to which he abruptly responded that it would take over an hour. When he came with the mattress upon leaving he slammed the door shut, again not something you would expect from a 5* hotel. The day manager I found was quite rude if I’m honest. We’ve been coming here for the past few years now and there has been a change in management and it really shows. Concierge also took over an hour to come and collect our luggage!
- Arik (10/5): - This is an amazing hotel close to all the attractions. It is also close to the union metro station making your journies pretty convenient. The hotel is clean, staff are amazing, and they do give upgrades :-). I got an early check in too after a 14 hour flight - they checked me in at 9am!!
- Afaz Ali (10/5): - Good
- Arik (10/5): - This is my favorite spot as a business traveler. Its centrally located, safe, super clean, and all staff are kind. I always enjoy my stays here.
- Burhan (2/5): Duty Manager who served me - The duty manager was very rude and unprofessional
- Jithin Joseph (10/5): Business trip - Second time at this hotel. Will definitely come back.
- Imraan Abdul (10/5): Good but check condition of room - Room allocated had issue with aircon
- Bahram Odisho (10/5): - The cleaness, price, dry no bars, excellent buffets and staff
- Turan (8/5): - It is nice place
- EDWARD (10/5): - Cleanliness
- Abdirizak (8/5): The reception staff specifically Geteell - It was ok the air conditioning was not that to manage
- Abdullahi (8/5): - It’s four star property
- Tammy (10/5): - It was very clean and the staff were very helpful and friendly. Location was also convenient
- Habib (2/5): Not comfortable - Was very uncomfortable
- Dorah (10/5): - Spa is great.
- abdul ahad (10/5): - easy excess to the mall
- Reaz (10/5): - Arrived early and hotel was able to accommodate, which was of utmost importance to me as I was traveling with my parents after a 13 hr flight from the US. Stayed at other hotels in Dubai and they can not come close to this kind of service. Mahmud and Julius had superb customer facing skills. They were kind, patient and hospitable. Their excellence and ability to make us feel welcomed makes me want to stay here every trip in Dubai! Swissotel is also greatly located in Deira. Thank you
- firoozeh (8/5): - I expected much more from the breakfast buffet
- Zehra (8/5): - The hotel was centrally located in Deira which was great! There were numerous restaurants nearby and the prices were economical compared to the Jumeirah side. The hotel is attached to a mall which is extremely convenient. We went during Ramadan and were expecting a grand buffet for suhoor but unfortunately their options were limited. The staff is excellent - extremely friendly and willing to go the extra mile. I would highly recommend staying at the hotel! Great for families!
- EVA (10/5): - Shabesha at reception was very helpful, and professional, was relaxing staying at Swiss hotel
- Ronaldo (10/5): - Loved this place during my time in Dubai! Would definitely book another room in the future!!
- Basir (10/5): - Great Hotel and Nice Staff
- Elhadji (10/5): - Excellent service and amenities
- GEORGES (10/5): - THE STAFF AT THE RECEPTION
- Cherryl (2/5): Scammed - The hotel is horrible. I used the phone to call my credit card company, collect call, to have my card replaced. It was a collect call. On the check out day, i was told i owe them money, i have a telephone bill. I was wonder Why they were charging me 279.+ dirhams for 10mins and 4 mins call. I showed them the website that shows its a collect call. I waited and wasted more than an hour waiting in the lobby to resolve the issue. Only to be told, it is their policy that the guest pays whether or not it is a collect call or not. It definitely is a scam hotel to me.
- Malick (10/5): Amazing - Amazing
- Zuhaib (6/5): - Did not offer me VIP room upgrade
- MOHAMAD (10/5): - Excellent
- Samia (10/5): - This has always been one of my favourite hotel groups to stay at. They are luxury. The staff is ever so friendly. They accommodated my requests.
- zainub (10/5): - The area around the hotel is not very nice to walk at night but the hotel was good
- Yasmin Ahmed (10/5): - The service
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