The Canvas Dubai - MGallery Hotel Collection
Location: 23, Kuwait Street, Port Rashid, Dubai, Dubai, 116656, Dubai, AE
Star Rating: 5 Stars
Property Type: Hotels
About this Property
Discover an unforgettable getaway at The Canvas Dubai - MGallery Hotel Collection, where elegance meets relaxation in the heart of Bur Dubai.
Recreational Amenities
Unwind and rejuvenate with our exquisite outdoor pool, invigorating health club, and luxurious sauna – perfect for recharging after exploring the vibrant city.
Culinary Delights
Savor exceptional dining at Azalya Restaurant, or indulge in the convenience of 24-hour room service. With two bars and a delightful café serving snacks, your culinary journey is just a step away.
Smart Business Amenities
Whether for work or play, our business center and versatile meeting rooms cater to all your needs, while free valet parking ensures your journey is seamless.
Book your stay now and experience the uniqueness of The Canvas Dubai!
Important Information
- Local laws may restrict unmarried guests from sharing rooms. Guests are responsible for providing proof of marriage, if requested by the property.
- Pool access available from 8 AM to 7 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities
- Health or beauty spa nearby
- Proposal/romance packages available
- Express check-out
- Electric car charging station
- No single-use plastic straws
- Comprehensive recycling policy
- Health club
- No single-use plastic stirrers
- No single-use plastic soda bottles
- Guest education on local ecosystems and culture
- Annual carbon offsets
- Sustainability/community reinvestment (10% revenue or more)
- Free WiFi
- 24-hour front desk
- Terrace
- Luggage storage
- Express check-in/check-out
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Gift shops or newsstand
- Breakfast available (surcharge)
- Health club
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Pool umbrellas
- Tours/ticket assistance
- Snack bar/deli
- Free self parking
- Free valet parking
- Computer station
- Pool sun loungers
- Electric car charging station
- Water dispenser
- Housekeeping on request
- Art gallery on site
- Proposal/romance packages available
- Banquet hall
- Eco-friendly cleaning products provided
- Eco-friendly toiletries
- LED light bulbs
- Recycling
- Grey water recycling system
- Health or beauty spa nearby
- Change of towels (on request)
- Change of bed sheets (on request)
- Vegetarian breakfast available
- Organic food
- Annual carbon offsets
- Humane animal treatment
- Locally-owned & organized tours & activities
- Showcase for local artists
- Sustainability/community reinvestment (10% revenue or more)
- Guest education on local ecosystems and culture
- Double-glazing on all windows
- Locally-sourced food on site (80% or more)
- Energy-saving switches
- At least 80% of all lighting comes from LEDs
- All property's electricity comes from renewable sources
- Vegan menu options available
- Vegetarian menu options available
- Comprehensive recycling policy
- Bulk dispenser for toiletries
- No single-use plastic soda bottles
- No single-use plastic stirrers
- Biodegradable/compostable stirrers
- No single-use plastic straws
- Reusable cups only
- Reusable tableware only
- Water-efficient showers only
Rooms Available
-
Executive Suite, 1 King Bed
1 King Bed
743 sq feet
Executive Level - Continental breakfast, light refreshments, internet access in the lounge, separate check-in location, and 2 hours of meeting room use (subject to availability)
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Executive level room
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 2 Twin Beds
2 Twin Beds
452 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Executive Room, 1 King Bed (High Floor)
1 King Bed
533.7 sq feet, located on the top floor
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and 24-hour room service
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Espresso maker
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Location - top floor
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Superior Room, 1 King Bed
1 King Bed
463 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Presidential Suite, Multiple Beds, Club Lounge Access (High Floor)
2 King Beds
1388 sq feet
Layout - Bedroom, living room, and sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request, shared accommodations
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Shared accommodation
- Free cribs/infant beds
- Smoking and Non-Smoking
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
-
Junior Suite with 1 King Size Bed
1 King Bed
549 sq feet
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - LED television with cable channels
Food & Drink - 24-hour room service, minibar (fees may apply), and free bottled water
Sleep - Premium bedding, turndown service, and bed sheets
Bathroom - Private bathroom, slippers, and a bathtub or shower with a rainfall showerhead
Practical - Safe, iron/ironing board, and laptop workspace; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Fresh bed sheets (on request), fresh towels (on request), and air conditioning
Eco-friendly - Eco-friendly toiletries, eco-friendly cleaning supplies, energy-saving switches, and recycling bin
Need to Know - Housekeeping on request
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Desk
- Private bathroom
- Slippers
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Room service (24 hours)
- Premium bedding
- Separate sitting area
- Turndown service
- HDTV
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Champagne service
- Laptop-friendly workspace
- Eco-friendly cleaning products
- LED light bulbs
- Wet bar
- Change of towels (on request)
- Change of bed sheets (on request)
- Energy-saving switches
Guest Reviews
- Kamila (6/5): - It is Indian natinalities dominance hotel an itd looks like a former 5* hotel run down one the 3* level over the period of time. The roof bar is still nice with view over downtown Dubai. It's very expensive to have drinks there tho.
- LELWALA LOKUGE (10/5): - Only me staying
- Souaad (4/5): - La zona está bastante alejada de los sitios turísticos en transporte público, solo se puede ir en taxi. Está en un lugar lleno de gente de india, Pakistán…no hay muchos Supermercados cerca ni restaurantes que te transmitan confianza para comer. El hotel en general está bien pero en cuanto a la insonorización y la limpieza es un poco nula.
- Sumayya (8/5): - It was fun. The roof top was pumping with indian music all night lights and pool. If u don't like noise maybe not for u. But the place was beautiful and nice
- Alpesh (10/5): - It amazing stay with Hotel canvas
- FATEMAH (4/5): - I would not recommend this hotel !! Too old, smelly corridors and elevators, it just feels old and was depressing.
- ron (10/5): - The room was a suite large comfortable. The staff is amazing very friendly. Pool at the top is awesome and the staff also very nice
- Daniela (2/5): - Had so many problems I wouldn’t come back tbh it is just weird vibes they be calling the room multiple times asking if we need room service as we didn’t have the number, shower had the worst smell , water was leaking from the bathroom, they gave us a new room no drinks in the fridge, no toothbrushes, shower caps or something like that Hotel Can improve Hotel is giving old as well I don’t know wish it would be better
- Adam (10/5): Nice hotel! - Very nice hotel with friendly staff, rooms were nice and spacious, highly recommend!
- Peta (8/5): Very nice stay, very helpful and friendly staff - Nice hotel the rooms are very spacious with big soaker bath. The rooms had smart tv to stream from phone which is nice. Room service very good quality. The bed is very large like super king but it is comfy but could be better seems to have many layers of toppers that made it a bit lumpy. Apart from that a great comfy stay, friendly helpful staff all around the hotel.
- Megan (4/5): - Never staying here
- Peter (8/5): A very pleasant hotel with high staff friendliness - Very good stay - hotel standards very high - staff extremely pleasant at all levels - greeted everyday with a smile at breakfast in the restuarant by Kusum who was very busy and efficient in her work ! Thank you Kusum Unfortunately the pool was out of action during my stay - but the view from the roof pool area was excellent ! Food was good and my only complaint is that the evening meal seating arrangements were not well organised, and that this felt need of improvement ! The distance from the Metro was about 20 minute walk but cheap cost taxis would be a good alternative.
- Teia (8/5): - Property was in good condition except a foul smell in the room.
- Liisa Elina (10/5): Lovely hotel - The hotel was amazing. Lovely pool area. Hotel staff were really friendly and helpful. The location is a bit far from the metro station but taxis were really cheap.
- FRANCESCO (10/5): Lost stuff in room 723 - The location were perfect.....but isent an email bcs my son forgot a bravialet and neakless, and i haven't got any feedback yet.
- Warsame (2/5): - One of the worst 5star hotels I ever seen. Bad food. Bad room. Bad staff.
- Mahomed safir (10/5): Will definitely stay next time - Perfect staying at canvas room were very clean staff at check-in very helpful
- Sheny (2/5): - Horrible horrible breakfast - same menu everyday except for Indian section which also did not taste good. Our bedroom toilet was also getting clogged & flooding out but no one came in time to fix it, lived in a dirty bathroom for 3 days. The room service also did not clean the rooms properly, just made the bed & changed towels - nothing else. Bad experience overall, definitely not worth paying the price of a 4 star
- Kambiz (2/5): - It's not a five star ***** only 3*** Overall Aesthetics 1/10 Attention to detail 1/10 Amenities 1/10 Considerate and quality 1/10 Housekeeping 7/10 Members of the kitchen 5/10 Swimming pool --> disastrous 1/10 Life Guards: 9/10 Fitness 0/10 Managers 1/10 Personalised services 0/10 Room services 1/10 No consistency! Room quality 3/10 Dining experience 2/10 No quality of service Honorable gentleman Mr. Maher 🇪🇬 General manager 10/10 He was trained to carefully anticipate; attentive, courteous, intuitive and pleased to delight guests -- but He was the only one! He was absolutely alone in the system!!!!
- John Federico (4/5): - Inconvenient, dirty and expensive.
- Tommi (10/5): Great - Great place to stay near at cruise port! Special thanks for Kusum about super kind service :)
- dyeshia (8/5): - Property is beautiful.staff needs to do a better job with accommodating guest. The valet was amazing they helped with everything directions, luggage, calling taxi
- Rafeek (10/5): - Very good staff and helpful everything is perfect 👍
- Vijay (10/5): - Best accor hotel
- Justin (10/5): - Enjoyed the stay
- Ogunnike (2/5): - For those booking a junior suite please look elsewhere. We booked the jjnior suite for 11 days and was appalled by the condition on the room. The fixtures were rusted over in the bathroom and living room area. We had to look for a different room however all the junior suites were the same. They then offered us the exec suite which was better. The staff cooking the breakfast was unhygienic. He would touch the ingredients with his hand then touch his phone and put his hand back into the food. I was disgusted and sat in the most convenient seat that allowed me to see exactly what he was doing. I did address it with him but was met with a smile. The shower leaked into the toilet. The corridor on the 2nd floor had a leaking ceiling just by the lifts, where my huband would get splashed. The gym whilst it was minimal it was expected but the towels they had provided were all dirty. I would pull one dirty, 2nd dirty, third fourth and fift all dirty. There was a gentleman also working out with me and my husband and he was shocked at my dicovery. I have images to support everything i mentioned. They gave us a complementary honeymoon cake but it was stale and would have rathered not been given anything if it wasnt going to be edible. On one night i ordered room service. Scrambled eggs very well done with onions and mushrooms. Instead they gave me an omelette with bacon. This is an islamic country so they accidentally adding bacon to someones order is beyond me. Not one apology.
- Rafik (2/5): - Everything was horrible the staff service and behavior was terrible reception doesn’t even know how to speak to there clients , smell in the room , dirty carpet , dirty corners, hospitality at its lowest , noise of party just under our room and staff tells us it finishes in 10 minutes every 30 minute when we call them about it , never coming back again even thought we gave it a chance 3 times each time was a bigger deception, Accor should even remove remove there name from there for how much it hurts the brand
- Kinga (8/5): - Hotel service of the bar and restaurants isn’t leveling up to 5 star hotel at all . The lobby service is very kind and helpful but the restaurant of the staff has a lot to learn about cleaning and customer service .
- Rafik (2/5): - .
- Jennifer (8/5): - the service was good but he housekeeping wasn't good enough , the fridge is of dirty not clean enough the quality of the facility wasn't feel like 5 star >>> quality is not good enough there is an disco room in B1 area , smells so bad ... the cigarette smells every there .. so my client have to change the room ...like the front desk is very good service , he change the room for us the next day so in overall this hotel cannot great in five star .... only 3.5
- Dalia (10/5): - Everything was good
- Paiman (10/5): - Great place very. Very clean and new.
- Paiman (10/5): - The only negative about this hotel is that roof top is not wheelchair accessible.
- Marilyn (10/5): Great spot - We had no trouble with checking in, everyone was very nice. We had got off the cruise ship at 9. So at the hotel by 9.30am. We would have to pay extra to get into a room right then but we just left our bags and when out for the day. Breakfast was offered to just when we arrived. Got back in the afternoon. Lovely big room and amazing bathroom. As our flight the next day was 8pm they gave us a late check out of 2pm at no extra cost:-) sat up on the roof top area for ☻☺︎ hour. Amazing view of the city. Close to everything. Loved it here
- Marilyn (10/5): Great spot - We had no trouble with checking in, everyone was very nice. We had got off the cruise ship at 9. So at the hotel by 9.30am. We would have to pay extra to get into a room right then but we just left our bags and when out for the day. Breakfast was offered to just when we arrived. Got back in the afternoon. Lovely big room and amazing bathroom. As our flight the next day was 8pm they gave us a late check out of 2pm at no extra cost:-) sat up on the roof top area for ☻☺︎ hour. Amazing view of the city. Close to everything. Loved it here
- Nigel Bell Anthony (8/5): - Very nice hotel good guess service & only 20 mins for both malls !
- Isha (4/5): - I like the Rooftop dinner.
- Velma (10/5): - The property was located not too far from what we needed and the staff were very helpful.
- Antonia (10/5): - Beautiful hotel that’s clean and has a lot to offer from multiple restaurants, a rooftop pool lounge, & a cafe
- John (8/5): - Nice room but weird there wasn’t a shower. Went to the bar downstairs and they didn’t allow me to use my discount from the VIP perk. Breakfast was ok, buffet dinner was average at best. Overall was good value for money with the highlight being the room and rooftop pool.
- Jariwu (2/5): - The hotel is very terrible they don’t respected their customers at all the managers is very stupid They force you to eat in they hotel and take they deposit from the hotel I didn’t like the hotel they are very racist.
- pankaj (10/5): - Property was clean and safe. Near by shops and food places but 15 minutes walk to metro.
- Hellen (10/5): - Amazing hotel!
- Rachel (6/5): - Hotel check in process is slow and room is a little bit outdated. Shower is awkward as you need to stand on top of the tab and there is no barrier around it to avoid spilling. There is no door between toilet and shower as well.
- Jimmy (2/5): - My experience at this hotel was far from satisfactory. The room had a persistent bad smell, and accessing the hotel was inconvenient due to the lack of a main gate; instead, guests had to go underground. Surprisingly, the bathroom lacked basic amenities like a toilet brush and hair dryer. Additionally, the restaurant was disappointing, with dirt and dust on the dinner tables. The view from the hotel was unimpressive, offering no glimpse of Dubai's real beauty or its iconic architecture—just some old buildings. The hotel’s claimed five-star status is not reflective of the disappointing reality, potentially misleading customers seeking a genuine luxury experience.
- Faraz (4/5): - Not very friendly staff nobody wanted to work had to ask for everything over and over again
- ISHRATH (6/5): OK hotel when travelling budget friendly - The stay was OK, bed was not so comfy, bathroom had only tub for bath and no shower. Hotel location was OK, surrounded by residential apartments, parking was free and accessible and was available all the time.
- nicole (10/5): - Thank you canvas hotel . I let them know it was my fiancés birthday they put complimentary balloons in the room , complimentary slice of cake that said Happy Birthday it was beautiful
- Md Ariful (8/5): - Middle of the city. Swift access to most of Dubai .
- Saad (4/5): - Slow check in process and unclean room. Shower walls were filthy and quite a lot of dust in room on items such as the side tables.
- John William (8/5): - Nice design and a well presented interiors. Strategic Location with easy access to airport and main malls etc. Residential neighborhood quite but not much to do in the immediate vicinity. Hotel staff a bit overwhelmed so room service is not quite to Accor's 5 star hotel standards.
- Azra (6/5): - Convenient and well priced for decent sized rooms. Breakfast was good. They are not aware they are a VIP hotel and will not offer room upgrades for gold members.
- Verified traveler (6/5): Satisfactory stay. - The hotel is a nice facility which is well kept and it does look good. There is a nice little gym, spa & sauna and small roof top pool. What really lets this place down is the service. The breakfast service is displeasing as there are not enough tables and the staff are totally overwhelmed. I got used to asking for a latte 4-5 times before I got one. Another issue was room service. They seem to never fully replenish things like soap, toilet tissue, shower gel etc. This again led to multiple calls to reception
- Verified traveler (4/5): good value for money-some improvements required - have stayed here many times, i feel the rooms are getting dated, seems like poor maintenance, and cleaning. The lobby is still very nice, and so is the top floor bar/restaurant. the breakfast spread is good but the service can be better, staff training certainly needs attention.
- Ehab (6/5): - `
- KIRTAN (10/5): - Nice decor very clean & spacious room, never has drempt such open vibrant room
- Ayesha (6/5): - The property isn’t very clean for a 5 star Cushions had stains on them but the rooms themselves were cleaned properly by housekeeping The service is great by the house keeping they’re all lovely Front desk staff were ok On final checkout they were incompetent and didn’t write down how they took a deposit from me which for a 5 star hotel is poor. And I’m still waiting for this refund
- Rafiu (2/5): - Property was filthy, floor was dirty, sinks were blocked, bath tub and bed had staines Location was really bad and is located in residential area and is far away from closed metro station and main downtown area
- Anthony J (2/5): - Didn't like the location
- Patrick (8/5): - Bur Dubai is not convenient for tourists (who want to go the beach) or biz meetings (which are likely to be downtown).
- Varun (10/5): - Excellent
- Micheal (10/5): - There was a smell that came from the bathroom, guessing it was from the pipes. Otherwise the stay was good.
- Salem (2/5): - Rooms smelling like the sewers. And stripper knocking on random people doors
- ADEL GURMALLAH AL (10/5): - Thank
- Koreem (10/5): - Great hotel no access to walk to major Dubai attractions. Great opportunity to see more to see local life and have some authentic Pakistani food. Hotel staff was awesome. The bed leaves much to be desired but I am used to a ultra high quality bed at home so I always complain about this when I travel. Would definitely stay again
- Hugo (10/5): - a bit far from the nice places in dubai but very nice hotel
- hendrica (10/5): - De dag voor aankomst krijg je nog een mail, aangegeven dat we om 4u am aankwamen en dat was geen probleem, kon gewoon inchecken er is altijd iemand bij de receptie. Ik had blijkbaar een rokers kamer, aangegeven dat het stonk naar sigarettenrook en er werd meteen een niet rokers kamer geregeld. Taxi’s staan voor je klaar als je vraagt. super vriendelijk personeel!
- Ana (8/5): - This was a great hotel that was close to everything. The pool was great and doesn't get too crowded. I tried the hair salon on site, the staff was great and did their best to manage my curly hair. One con was the limited options of food for lunch at the main restaurant. If you are a picky eater you will find yourself ordering from room service to get easy thing likes french-fries, pizza, chicken as they are not options at the buffet. Breakfast was great a lot of options. The room was overall clean and exactly as pictured. The sheets are not changed as often as you'd like unless you ask during your stay. Overall a great staff everyone was super friendly and helpful.
- Sheneek Marie (10/5): - Great
- Galina (4/5): - Horrible service
- Graham (8/5): - Friendly and helpfull staff
- Zamir (6/5): - Was ok
- Velma (8/5): - We stayed for 9 nights. Overall our stay was great. The hotel was close to most attractions. My only issue is we had to request towels everytime housekeeping came.
- Verified traveler (2/5): - The first hotel I dealt with badly in bringing my things when checking into the hotel and at checkout also in an exaggerated manner, I don’t like that, it’s not professional ever at all!!
- AMITA (10/5): - I only stayed for a short period and like it overall. I liked the room, the ambiance, the roof top lounge and pool area. I had dinner at Signature by Sanjeev Kapoor. The food was acceptable but I expected better. The coffee maker in the room was not functioning but the problem was fixed rapidly.
- Carla (8/5): - 👍
- Dorice (10/5): - Cleanliness. Recommendimg Myo for good cleaning job
- Raj (10/5): - Superb no words to describe.
- Nadeem (2/5): - Overcharged. Me a lot.
- Sandra (8/5): - Was raining when I arrived and couldn't see any of the attractions that I came to see. The next day I had to leave to board a cruise ship.
- Verified traveler (10/5): Loved every moment of our stay... - My daughter and I had a wonderful 5 days' stay at Hotel Canvas - MGallery. We loved the friendly staff, the clean and cozy rooms, the spa experience, the morning restaurant with everything you need (even Danish Butter) before leaving to explore the city of Dubai, the lobby area, the Indian Restaurant by Sanjeev Kapoor was extraordinary as well as the view from the Rooftop Skybar/pool area. We loved every moment of our stay. Eva from Denmark
- Vegas Ferragamo (2/5): - My visit here was terrible. First day my fiancé luggage didn’t get to the room after 3 hours. I eventually went to get it. Power was off another day for 4 hours. I called three times and nobody showed up. Happened to grab a cleaner and he helped me out. The mini fridge didn’t work for the first three days. Someone finally changed it. It’s a shop owner that kept hounding us to buy fake bags and etc. On my last day I had a few charges that didn’t seem right but at that point I was over it. While checking out porter takes my bags. Get downstairs waiting on taxi for 30 mins and bags still wasn’t there. It was just a horrible experience. And last the bed was hard as hell. Food was nasty but the spa was amazing. I would recommend the spa.
- SeyedIman (10/5): - Its a lovely place to stay. In total it is a good value considering the price. The staff are friendly and do their best to make you happy. There is refreshment in lobby area almost during the day time and they clean the room everyday
- Thergam (2/5): - First off we tried to cancel our reservation after our first night, it was our honeymoon and they decided to stick a couple twin beds together for our “king”. We had no outlet that worked in the room, and the room smelled like mildew. After that we were met with unwelcoming behavior from the staff for the duration of the stay. Key cards kept getting deactivated. I would go on but i got to go to work.
- Tehia (10/5): - Absolutely enjoyed my stay at the Canvas hotel. Entire staff was very nice and accommodating and the breakfast was so good. They have 24hr room service as well and I really enjoyed the food and the options on the menu! 10/10 highly recommend!
- Prathy (2/5): Very disappointing - Well the check in was perfectly fine. The front desk manager was wonderful. I was given a great upgrade. However, upon check in, after I was in the room for about 5 minutes, 2men were sent to collect “all the contents of the mini bar”. In my entire life of staying in 5stst hotels around the world that has never happened. I don’t know the reason for that- but if made me the guest feel very uncomfortable. Did they think I was intoxicated or soy? I was not and in any case, what kind of a horrible policy is that? Sorry it made me feel very unwelcome. It’s a shame as the hotel is great, rooms are great and staff is very good. But I unfortunately will remember my stay only by 2 men coming in to collect the minibar contents for ever. Very disappointing.
- Karthik (8/5): Internet sucks!! - Everything is excellent except the internet. In this day and age where remote work is so common, I could not take a single conference call which made it super frustrating. Called and complained and a lousy IT engineer showed up. Lost all hope of remote work and had to take next couple days off until I flew back to the states.
- Jaswant (6/5): - Bit old property
- Shihab (10/5): - Staff are awesome location 15 min to Dubai mall
- Leo (4/5): - I would not recommend this hotel to stay at whilst in Dubai. The most annoying inconvenience was the shower stall drain would not drain. And almost daily, the bathroom floor was flooded. I complained daily to the hotel's reception; they were empathic with room service and did clean the water on the floor; however, engineering never unplugged the drain. This was unconditionally unacceptable service!
- Adnan (6/5): - Did not offer any upgrade, not even a VIP Early Check in even though rooms were available for early check in with a 1/2 Room Rate, but not available for VIP Expedia. WE arrived 6:00AM and would not let us check in until 12:30 PM. Nothing special for VIP EXPEDIA.
- Boo Tiong (2/5): Very mediocre hotel - I tried to ask for late check out since I arrived but was told to ask again on the morning of my checkout but the reception wasn't willing to assist and even I offered to pay for the late checkout, she refused to disclosed the amount and as a result, I have to leave the hotel at noon and wonder around the mall until my departure at 8pm, The other point is this hotel not allow us to sign to the room when eating at the restaurant or any other matters while insisting on visa or cash payment all the times.
- Kevin (10/5): - The staff were welcoming and gave us an excellent service. We enjoyed our stay.
- Sharif (8/5): - Room service is bad
- EZATT (10/5): - Great hotel , spacious rooms
- Harish (10/5): - Anish is very help full and caring always smiling rest of stuff too I’d Liked my stay there.
- Ali (2/5): - Poor serivce, unable to change reservations or cancel. Hotel charged for full stay and wouldn't make any exceptions. Also was told breakfast was included, then went to get breakfast and was told to pay. Also got charged extra when checking in.
- Hermina (10/5): - Staff were awesome, so very helpful. Buffet breakfast tastes good, the signature Indian meal was lovely too.
- Sudhir (2/5): - This property is not a five start property. Expedia mislead me to believe that it’s 5 star hotel
- Giles (8/5): - Very Nice staff throughout both in hotel and cool roof bar. Bonus also that one of the best Indian restaurants ‘Signature’ in Dubai is located in the hotel.
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