Club Quarters Hotel Covent Garden Holborn, London
Location: 61 Lincoln's Inn Fields, London, gb
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Outdoor Terrace with Stunning Views
Located just 300 metres from Holborn Underground Station, our hotel boasts an outdoor terrace overlooking Lincoln's Inn Fields. Enjoy the breathtaking views while sipping on your morning coffee or unwinding after a day of exploring the city.
Convenient Location for Exploring London
Within walking distance, you'll find the Royal Opera House, Covent Garden, the British Museum, and London’s Theatreland. Immerse yourself in the vibrant culture and history of London right at our doorstep.
Comfort and Convenience
Each en suite room is equipped with modern amenities including free Wi-Fi, a desk with ergonomic chair, iPod dock, flat-screen TV, and tea/coffee making facilities. Relax in our Club Living Room, stay active in the fitness centre, and indulge in complimentary toiletries for a truly comfortable stay.
Book your stay now and experience the perfect blend of luxury and convenience at our hotel.
Important Information
Guests under the age of 18 years must be accompanied by a parent or an official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Fitness facilities (surcharge)
- Non-smoking rooms
- Air conditioning
- Room service
- Terrace
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Non-smoking throughout
- Shared lounge/TV area
- Concierge service
- Outdoor furniture
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Contactless check-in/check-out
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Key access
- CCTV outside property
- Access to health care professionals
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Reception hall
- Bicycle-friendly property
Rooms Available
-
Standard Queen Room
This room with one queen bed offers free WiFi, an an iPod dock and a flat-screen TV. Free toiletries and a hairdryer are provided in the private bathroom.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Mobility Accessible Standard Room
The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Emergency cord in bathroom
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Superior Room, Kitchenette
1 Queen Bed
231 sq feet
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - 42-inch Smart TV with cable channels
Food & Drink - Kitchenette with microwave, cookware/dishware, and coffee/tea maker
Sleep - Egyptian cotton linens, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, shower, a hair dryer, and towels
Practical - Laptop workspace, wardrobe or closet, and mobile key entry
Comfort - Climate-controlled air conditioning
Need to Know - Housekeeping on request
Non-Smoking, pet friendly
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Hair dryer
- Kitchenette
- Desk
- Microwave
- Private bathroom
- Interconnected room(s) available
- Wardrobe or closet
- Bottle of water
- Shampoo
- Room service (limited hours)
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Free WiFi
- Bedsheets provided
- Smart TV
- Soap
- Laptop-friendly workspace
- Mobile key entry
- Desk chair
-
Deluxe Queen Room
The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Twin Room
The unit offers 2 beds.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Standard King Room
The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Superior Queen Room
Large room featuring a queen bed, free WiFi access, an iPod dock and a flat-screen TV. Free toiletries and a hairdryer are provided in the modern, private bathroom.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
One Room Suite with Kitchenette
With a kitchenette, a dining area and a seating area, this suite also has free WiFi access, an iPod dock and a flat-screen TV. Free toiletries and a hairdryer are provided in the modern, private bathroom.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Kitchenette
- Radio
- Desk
- Seating Area
- Toilet
- Microwave
- Private bathroom
- Heating
- Satellite channels
- Sofa
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Sofa bed
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
-
Club Room
A queen bed, free WiFi access, an iPod dock and a flat-screen TV are included in this modern room. Free toiletries and a hairdryer are provided in the private bathroom.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- TV
- Telephone
- Air conditioning
- Hair dryer
- Radio
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Satellite channels
- Alarm clock
- Electric kettle
- Executive lounge access
- Wardrobe or closet
- Coffee machine
- Linen
- Toilet paper
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Socket near the bed
- Accessible by lift
- Smoke alarm
- Key card access
- Carbon monoxide detector
- Free gym access
- Complimentary access to conference room/business areas
Guest Reviews
- Jonathan (7/5): -
- Zeynep Gökçe (10/5): -
- Nathan (6/5): Great location. - Location was great, being so close to so many good places to eat and things to see makes it a great home base for when in London. I'd recommend this location to people to stay, especially ones their upgrades are complete. Only issue I found was they had construction and this was not disclosed upon booking or before arrival. There were times I'd try to sleep in, but jack hammering and all would disturb me being able to get the rest I needed.
- Daniela (8/5): Bom custo benefício em uma excelente localização - Staff extremamente cordial e atencioso! Quarto bom e excelente localização. Bom custo benefício! Neste momento, não oferece café da manhã, pois esta passando por uma reforma.
- Vanja (10/5): Perfect location, comfortable and excellent service. - Location and staff were exceptional Nothing
- Claudio (9/5): - Sus habitaciones, el personal y la ubicación No avisaron que estaban en refacciones y el desayuno era fuera del local.
- Laura (8/5): -
- Anna (9/5): -
- Marie (10/5): Our stay was amazing..friendly staff..perfect location..just we was not lucky enough to see the end result of the upcomi - The property was very clean and very up to date..it was having some work done but did not affect our stay.. There is nothing we didn’t like about the property
- Giorgio (8/5): -
- Guillaume (8/5): Not fancy but quite enough and well located - Location
Quietness Design
- Rebecca (10/5): -
- Benjamin (10/5): -
- Bruce (8/5): Perfect location and very clean room. Staff were helpful - Excellent location.
Very clean and secure The view.
- Winford (10/5): -
- Betty (7/5): All in all, we had a good time because we were there to see the sites and made the best of it, but the accommodations co - There’s a nice park in front of the hotel and The Location was ok It was under construction but I think they’re closing and no one tells you that when you’re booking so be aware . The walls are as thin as paper so you could hear the guests on floor above thumping around like if they had elephants up there. Had I been told about the construction, the noise and the crappy Wi-Fi I would not have stayed there. They bamboozled me don’t let it happen to you.
- Karl (10/5): -
- Mohammad (4/5): - Pleasant staff, great location, and the hotel itself was clean, but unfortunately this was my first and probably last stay here. I booked and paid for the stay through Booking.com, and I understand the standard £50 security hold at check-in (i checked in online). I used my card and everything appeared to go through fine, only to then receive an email at 4am saying there were issues with the card due to insufficient funds. Later, I was told it had actually gone through or was being handled by a “third party,” which already caused unnecessary confusion and stress during a work trip. Then at checkout, everything seemed smooth until I left the hotel and checked my bank account, only to find I had been charged twice for my stay. So what should have been around €440 + the £50 hold for a 2-night stay has now become roughly €880 + £50 taken from my account. I’ll let people draw their own conclusions from that. The staff were polite and apologetic, but that doesn’t really help when you’re told the refund could take several days or even a week depending on the bank. Having that amount of money unexpectedly tied up while travelling home is incredibly frustrating and unacceptable.
The only positives were the location, the cleanliness, and the friendliness of the staff. Unfortunately, the payment issues and overall chaos completely ruined the experience for me, and I don’t think this is somewhere I’d stay again.
Addendum: Fathima from the hotel has since reached out personally and apologised for the situation, which I do appreciate and was very kind of her. The staff throughout my stay were genuinely polite and professional, so thank you to them. Unfortunately though, despite the apology, the inconvenience and stress caused by the payment handling situation still remains.
- David (4/5): -
- Bharwaney (7/5): -
- Monica (10/5): - Posizione perfetta e bella vicino ad un parco, a piedi arrivi a Coven garden. Personale gentile e disponibile. Pulizia perfetta. Al momento hanno una parte in ristrutturazione e non si può fare colazione in struttura ma sono super organizzati e ti danno dei buoni per mangiare in altri locali. Niente
- Maria concepcion (7/5): Lavori in corso - Posizione per gli eventi che avevo in programma Camera sottotetto di dimensioni molto ridotte. Non corrisponde a quella vista in foto.
- Nicola (8/5): - Nice staff
Smart room Couldn't get AC to work so didnt sleep well
I paid ove 200 pounds whilst others paid 140 for the night
It says Covent Garden but it is not in covent garden
- Maria (9/5): -
- fernando (10/5): - Lo mejor es la plaza tan bonita en la que está el hotel y la situación del mismo cerca del centro pero en una zona muy tranquila y al lado del metro de Holborn, en la línea directa para llegar desde Heatrow.
- Dragos (9/5): -
- Michelle (9/5): -
- Sharon (10/5): A great hotel and location to explore London! - Well located but in a quite end of town, opposite a park, close to the underground. The hotel was very clean, well serviced, staff very polite and the room spacious, with a small kitchenette. A clean and good size bathroom. Highly recommend! Did not have and dinner facilities but this was being renovated so will be there soon.
- Roberto (8/5): -
- Saybasili (8/5): -
- Saybasili (8/5): -
- laurie (9/5): Great location, friendly staff very comfortable - The staff was lovely, the rooms were comfortable. Loved the refillable water bottles! Comfortable, great location
- Wasim (7/5): Everything you need, except silence. - I had a good impression of this hotel the moment I arrived a few hours early to drop off my bags. The gentleman who assisted me (a French speaker of South Asian origin - I never quite catched his name) was absolutely superb, and remained so throughout my stay. The room itself was a little dated (it would have been first-rate in 2009), but for functional purposes it had everything I needed (I especially loved the reading light above the couch). The pillows were extremely soft (perhaps excessively so), but the mattress felt like a cloud. Housekeeping were also excellent in keeping things tidy, including my night clothes. The location of this hotel meant that I could come and go multiple times a day without taking too many tube stops to get there (for location, this hotel is almost perfect), and there was an excellent cafe a minute’s walk away. To sum up, this hotel ranks somewhere between a luxury hotel and a Premier Inn. Not withstanding all the positives mentioned, the main drawback to my stay - and perhaps a dealbreaker for any future stays at this particular location - was the lack of soundproofing in the room, which disturbed me on my final night. Not only could I hear quite a lot of what was going on in the hallway, I could also hear a child in the next room screaming at the top of his lungs almost constantly (his parents seemed to have loud voices too). It was intolerable. I used the phone in the room to call the front desk twice, but nobody answered. I then got out of bed (this was around 9-10pm), lugged myself to the ground floor, and reported the issue to the person on duty, who politely said he would send someone up to have a look. The screaming died down a little, but it felt awful having to go down and report the family who I am sure were just having a good time. I felt glad I had only booked the hotel for 2 nights, as any further noise would have been torturous. If you are sensitive to noise, I (disappointingly) do not recommend staying at this hotel. It is fair to assume that a hotel would make soundproofing an absolute priority, but this sadly isn’t the case here. At one point I could even hear the person in the room above me walking around. Although I will probably not stay at this hotel again for the reason mentioned, I still nonetheless think there is very great potential here - if they fix the soundproofing, I’ll return.
- Itay (7/5): - Prefect location The bad was very high and soft like butter. I was afraid to fall dawn .
The mattress was awful.
- Angela (10/5): -
- Henriette Dalby (10/5): Vi har haft et fantastisk dejlig ophold der - og kommer gerne igen. - Hotellet ligger centralt mellem Covent Garden og British Museum, så man kan gå eller tage offentlig transport til alt.
Der gives en super service af de ansatte. Og ens forespørgsler løses straks.
Det er dyrt at bo der, men man får noget for pengene. Nogle større værelser har køkkenfaciliteter med kogeplader, køkkenvask, køleskab samt lille spisebord (a larger kitchenette).
Det var dejligt at have efter en lang dags oplevelser i London. Så vi gik sjældent ud og spiste aftensmad, når vi først var kommet hjem. Og der ligger to supermarkeder rundt om hjørnet, hvor vi købte ind.
Håber, de beholder disse larger kitchenetter efter renoveringen, det er medvirkende til, at vi bor netop der.
Hotellet er ved at blive 100% renoveret - og vil genopstå til efteråret 2026 under et nyt navn “Webster”.
Men vi hørte ingen støj, og oplevede ingen gener fra håndværkerne i de 14 dage, vi boede der. Mødte blot folk i støvet arbejdstøj en gang i mellem.
Alle inkl. håndværkerne på hotellet er meget venlige og åbne overfor gæsterne.
Vi boede ud til parken overfor hotellet, en dejlig udsigt. Der er ingen café/restaurant, men det kommer der efter renoveringen.
- Anthony (7/5): -
- Paula (10/5): -
- CANER (10/5): -
- Zak (9/5): -
- Richard (10/5): -
- Alexandra (8/5): -
- JolandaKemperman (8/5): - De douche
De vriendelijke mensen Het was best warm
Ontbijt kon niet bij het hotel, maar ergens anders
- Duwaan (7/5): -
- Swe Swe Han (8/5): - Location is good. Walkable to attractions and train station. The room is very small with a small window.
- Barry (6/5): Great location, basic room, lack of useable storage, expensive, can be noisy due to self closing doo - Location excellent, saving grace. Cramped room, beds moved with little effort, had to be careful entering and leaving beds. Not much useable storage, single hanging rail no accomodation for wifes dresses without creasing. Self closing doors noisy.
- Houda (7/5): Muy bien - Eran muy cómodo Muy bien
- Cosmina (8/5): Sejour tres agreable dans quartier proche des atractions turistiques - Emplacement pres des transports en comun Petit déjeuner n'était pas disponible en raison des travaux
- Pierluigi (9/5): -
- Jane (7/5): Bit disappointed - Good location Didn’t know it is closing for renovations. Booking.Com doesn’t say this. I wanted breakfast but because of renovations this was not an option
- Maria (9/5): Spero di poter tornare…soprattutto quando sarà riaperto il ristorante! - Location ottima per visita a musei, spettacoli e vasta scelta di ristoranti per tutti i gusti e tasche. La piazza stessa dell’hotel è un gioiello, ricca di storia da scoprire. Purtroppo per lavori di ristrutturazione non era disponibile alcun servizio di ristorazione. Forniscono voucher per colazione in un pub vicino, ma la scelta è molto limitata.
- John (8/5): - The area was very central and quite and calm. Close to tube station and close to shops, pubs and restaurant's Nothing really to complain about. All good.
- Abdulrahman (8/5): -
- GNardell (8/5): -
- Barbara (8/5): - Efficiency of check in and out, a 12 noon check out. Tea and coffee making facilities. Easy temperature control. Quiet and dark to sleep. Easy heating control in room. Great shower.
- Leila (8/5): -
- Joanna (7/5): Vi hade en fantastisk helg i London med boendet som vi är så nöjda med - Läget, stora rum, bra personal Att det inte fanns frukost men de byggde om
- Spyros (10/5): -
- Thomas (7/5): Great location and solid / clean room, no breakfast or common areas, and pretty expensive. - Great location, lovely building and square, super central and close to everything The lack of breakfast / anything other than your room and a coffee machine downstairs felt weird - and the price is high.
- Anastasia (9/5): -
- Caron (8/5): -
- Jean Marie (9/5): Great location and staff - Location and facilities Renovation and increased rates
- Francesca (9/5): - Posizione centralissima comoda alla metro, pulizia perfetta e piccolo bar all’entrata dove farsi diversi tipi di caffè e riempire borracce gratuitamente
- Mats (2/5): Katastrof - Det var mycket buller och damm på grund av en större ombyggnad av hotellet. Frukost kunde inte serveras. Vi skickades iväg till en pub med bonuscheckar några kvarter borta. Min fru blev sjuk och vi var tvungna att avbryta vistelsen efter 2 dygn. Jag hade betalt för 6 nätter och frågade efter någon form av återbetalning/kompensation. Hotelledningen svarade att det inte var aktuellt. Jag har skrivit till Booking.com om detta, men har ännu efter en vecka inte fått något svar.
- Elena (7/5): -
- John (8/5): Good value clean hotel. Look forward to retaurant refurb - Clean and convenient Window and net curtain dirty. Blind a bit tatty too
- Lynn (10/5): -
- simon (9/5): -
- Island Dreaming (10/5): -
- Paul (1/5): Attempted £300 overcharge, overpriced, unpleasant manager, no facilities. Avoid. - Unpleasant manager tried to overcharge me by £300 more than the booked price. When I objected, he claimed it was a 'system error', refused to apologise or offer any recompense. A noxious individual. Plenty of decent places to stay nearby.
- Mc (9/5): - Great place to stay if you have plans in the west end
- fyanchev (10/5): -
- Tali (10/5): -
- LYNDSEY (6/5): Nice location, clean & comfortable room; price didn't reflect the current renovation works ongoing. - The location is lovely, nice and quiet and opposite the park. The room was clean and comfortable and the maid was very friendly. Staff were thoughtful and I appreciated the coffee machine and availability of water & re-usable bottles for guests. I would be happy to return when the building works are complete. It's a shame that the hotel was undergoing renovation works that I wasn't made aware of at the time of booking, nor after booking. I hadn't booked breakfast as I intended to decide each morning whether to eat in or not, but on arrival it became clear that there were no facilities for breakfast and, sadly, no bar to enjoy a drink in either. The building works on arrival on Friday were extremely noisy and they caused some disruption to the lifts and some smoke/dust related issues in my room on the 6th floor, which was next to the 'smoke door'. Before I had chance to mention this to staff (I was rushing off to a prior commitment), when I returned to my room later that day they had left a bottle of wine by way of an apology, which was appreciated, so thank you for your thoughtfulness. Obviously renovations for future improvement can't be helped but I think the price should have reflected the disruption and the lack of facilities. If I am in the area again, I would return to this hotel (only after completion of the building works!), as the location is nice, the staff did their best to work around the disruption and my room was comfortable and clean.
- Kathryn (10/5): - Location is excellent. Nothing
- Helen (8/5): Great convenient hotel - Great location, 5 mins from Holborn tube station. Easy access to Covent Garden.
Nice, comfortable, quiet rooms. Clean & tidy. Friendly staff. Drinks available in lobby. Renovations were very loud but this will be short lived
- Lynette (9/5): - Great location, clean and generous size room.
- Figen (9/5): -
- olivier (8/5): - Localisation et calme
- francisco (2/5): El hotel no ofrecio los servicios que contrate. - la ubicacion Habia contratado alojamiento y desayuno. Estaban de reforma y no prestaban el servicio de desayuno en el hotel. No hubo ninguna informacion al reservar, ni con anterioridad a la llegada. El desayuno daban un voucher para ir a un pub a unos 400 metros. Muy incomodo tener que desplazarse y el sitio era oscuro y no tenia ni la variedad ni la calidad en los productos que hay en un hotel de 4 estrellas.
- John (8/5): Comfortable quiet room - Comfortable quiet room if a bit small. The free coffee and water was a bonus. Have stayed here before and never disappoints. Good value for money
- grahamdJ8544IC (8/5): Lovely place , great staff - Great place , would have been a 5 without the building work and bar being closed
- Tim (9/5): -
- Armando (9/5): -
- MARTHA PATRICIA (8/5): BUENA ESTANCIA - La habitación y el servicio de bienvenida en la entrada. El desayuno no se ofrece en el hotel y el espacio que se sugirió para cambiar vales que nos dieron no cumplió nuestras expectativas. No había fruta cereales o leche. Dejamos la mayoría de los vales en la habitación y tuvimos que buscar opciones por nuestra cuenta y pagar aparte.
- Aruna (6/5): It was average - Clean, organized, n thoughtful water dispensers. No breakfast in the hotel
Room I saw on ur site n actual was different
- Stig (8/5): -
- Ariel (8/5): -
- Silvina (10/5): The hotel is beautiful. - Bedroom was impecable.
- Aldons (9/5): Very good - Very central. Clean and spacious. Love the water refilling station but a bit slow to fill up a bottle.
- Magdalene (10/5): Great valve for money, will stay here again - Very central area, but away from the hustle n bustle
- Christine (3/5): Stay clear of this hotel if you want the whole experience of a nice room and breakfast. - The property was ideally located, close to all amenities and very central for everything we wanted to do.
The room was clean and comfortable and as an added bonus we were given a complimentary bottle of wine as it was my husband’s birthday.
The staff were very friendly and accommodating. The housekeepers were exceptional. I booked this property specifically as I could have breakfast included. On check-in we were told due to refurbishment there were no restaurant facilities and therefore could not provide breakfast. They did however give us £10 per person, per night, in the form of a gift voucher for a local Wetherspoons pub. I wasn’t happy about this but accepted that these things happen. However on presenting the vouchers on the first morning at the Wetherspoons, we were informed they had not been activated and therefore we could not use them. Three different bar staff all informed us they were not aware of this.
To say I was upset and embarrassed by this was an understatement. We paid for our breakfast, which was lovely and left.
On going back to the hotel the receptionist informed us that were activated and therefore staff should have ‘just scratched off the silver strip to get the number’. He offered to refund £60 to our bill if we brought all six cards down.
This hotel management completely missed the point of booking a hotel with breakfast included. If I’d wanted to eat breakfast in Wetherspoons, I could have stayed home and done this. In the process I would have saved myself a whole lot of money.
The receptionist apologised and informed us that they had requested head office to remove the facility for customers to book breakfast during the refurbishment, however this has been declined!
I would not recommend this hotel to others and would actively encourage paying customers not to book it if they want the whole experience of a nice hotel with a nice breakfast.
- Paolo (9/5): -
- Catherine (9/5): Excellent. Hotel very generous in providing birthday gift of wine and chocs . - Hotels location great. Comfortable room. Enjoyed breakfast albeit outwith hotel. Provision of vouchers by hotel for foodstuff/drinks due to closure of facilities for refurbishment appreciated. Can’t think of anything
- Ana Rita (9/5): Excelente localização e conforto - A localização era excelente, o quarto era confortável e acolhedor. O ralo do chuveiro não escoava bem a água, parecia um pouco entupido.
- Adriana (7/5): Estadia razoável, no entanto bastante cara - Disponibilizam água filtrada e garrafas reutilizáveis, microondas e a localização do hotel também estava bastante boa. Quarto muito pequeno, com janela pequena, virada para o interior do hotel, quase sem luz natural.
- Lee (8/5): - Location No breakfast available but we were given vouchers
- Mark (7/5): Average at best - Central location Room was dark, not much natural light. Breakfast offsite (but close) and hotel generally felt more like a quality serviced room rather than a hotel experience. Personal choice but not for us.
Had a few issues with items not working in room, took several calls to reception to get them fixed. Staff only really provide a check in service, after that service was very much lacking.
- hugo (10/5): -
- agustin (5/5): Desayuno inexistente dentro del hotel - El alojamiento estaba bien, pero lo anunciaron con desayuno y al llegar nos dijeron que no tenían (solo café y té) y te daban un vale por 10 libras en un restaurante cercano (nota, en Londres el café sale 4 libras aprox, por lo que te puedes permitir un desayuno bastante pobre). Decidimos utilizar el crédito en una cena la última noche, la comida era muy mala. Elegimos específicamente el hotel por el desayuno y que nos gusta desayunar en el hotel y nos defraudó
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