Hotel Promise
Location: Huseyin Aga Mah Topcekenler, Sokak no:10 Beyoglu, Istanbul, Istanbul, 34440, Istanbul, TR
Star Rating: 4.6 Stars
Property Type: Hotels
About this Property
Convenient Amenities
Enjoy complimentary wireless internet, concierge services, and a TV in the common area. Indulge in the hotel's dining options including a restaurant, coffee shop, and 24-hour room service, with a perfect end to your day at the bar/lounge.
Featured Amenities
Experience complimentary wired internet, express check-out, and free newspapers. Benefit from a roundtrip airport shuttle and convenient self-parking. Make yourself at home in the guestrooms with minibars, LED TVs, rainfall showers, and designer toiletries.
Central Location
Stay at Hotel Promise for a central Istanbul experience, steps away from Istiklal Avenue and a short walk from Taksim Square. Explore nearby landmarks like Galata Tower and the Grand Bazaar.
Book now for an unforgettable stay at Hotel Promise in Istanbul!
Important Information
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - anytime
Check-out: 11:30 AM
Instructions: This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Amenities & Facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Luggage storage
- Express check-in/check-out
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Elevator
- Bicycle rentals nearby
- Breakfast available (surcharge)
- Television in common areas
- Library
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Porter/bellhop
- Express check-out
- Tours/ticket assistance
- Free wired internet
- Self parking (surcharge)
- Airport transportation - pickup (surcharge)
- Free grocery shopping service
- Housekeeping on request
- Reception hall
- Well-lit path to entrance
- Accessible airport shuttle
- No accessible airport shuttle
Rooms Available
-
Economy Single Room, 1 Bedroom
1 Twin Bed
86-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 82-cm LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and phone
Comfort - Climate-controlled air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Smooth flooring in room
Need to Know - Housekeeping on request, toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (1 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smooth flooring in room
-
Standard Room
1 Double Bed and 1 Twin Bed
377-sq-foot room, located on the top floor, city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 82-cm LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and phone
Comfort - Climate-controlled air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Wheelchair accessible
Need to Know - Housekeeping on request, no cribs (infant beds) available, toothbrush and toothpaste not available
Smoking And Non-Smoking
Room/bed type depends on availability at check-in
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Free newspaper
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- Room and bed type depend on availability check-in
- No cribs (infant beds)
- Smoking and Non-Smoking
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Location - top floor
- Smooth flooring in room
-
Economy Double Room
1 Double Bed
108-sq-foot room with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 82-cm LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, free newspaper, and phone
Comfort - Climate-controlled air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Smooth flooring in room
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smooth flooring in room
-
Standard Double Room
1 Double Bed
194-sq-foot individually decorated room, balcony with city views
Relax - In-room massage available
Internet - Free WiFi
Entertainment - 82-cm LED TV with premium channels
Food & Drink - Coffee/tea maker, minibar (stocked with some free items), 24-hour room service, and free bottled water
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Desk, safe, and free newspaper; rollaway beds (free) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, fresh towels every 2 days, fresh bed sheets every 2 days
Accessibility - Smooth flooring in room
Need to Know - Housekeeping on request, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Satellite channels
- Interconnected room(s) available
- Hardwood or parquet floors
- Wardrobe or closet
- Toilet paper
- Bottle of water
- Shampoo
- Free newspaper
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Blackout drapes/curtains
- In-room massage available
- Free WiFi
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Smooth flooring in room
Guest Reviews
- Louise (2/5): - Économic room are located at the back side of the building. You can hear very loudly the sound of a disco in the courtyard playing music all night. Window was broken, water tap in the shower. Not recommended if you want to sleep.
- Verified traveler (4/5): Low quality - One of the worst stay experiences yet. I arrived and waited 30 minutes before they finally got me checked-in. How is it that only one staff can do this. The lift to my floor is broken so I had to carry my luggage one floor up. The room is tiny, there’s no tea table or any table. No closet, just a few hangers attached to the wall. There’s no view from the window, just another building across. The bathroom and toilet is 10 cm apart, no curtain or glass to separate so the shower basically splash everywhere. There’s no towel, no floor mattress anywhere, and no sandals. Basically just a bed with AC and a small bathroom. Overall cleanliness is bad, the bed sheet and pillow are not clean.
- Hasan (2/5): Rezalet - Tam bir rezillik resepsiyonda ztn 1 saat bekledik ve hala çözüm olmadığında odaya çıktık rezervasoynumuz bulunmuyormus bulamadılar fln oda desen rezalet oda kapıları bile delik deşik aldığı parayı zerre haketmeyen biyer temizlik desen heryer leke kan izi hiç tavsiye etmem aynı fiyatlarda daha iyi oteller bulabilirsiniz.
- Verified traveler (2/5): - The only good thing is that if you are a smoker is allowed to smoke in room all other things are wrong, dirty and not working.
- Sakoute (2/5): Cet hôtel devrait être supprimé du site - L’hôtel était très sale on a changé d’une chambre standard à une chambre double deluxe mais toujours le même problème de saleté des cafards partout pas d’eau chaude la chasse des toilettes ne marche pas deux nuit après on a quitté l’hôtel même si on a payé pour trois nuit
- Unknown (10/5): - Nice crew, Good management. Although I was the one with little issue, they never bring it up to my face.They understood my situation.
- Raed (2/5): Very bad - The hotel rooms were awful and smells very bad, Upon check in I've paid the room price and i couldn't stay in the room and i went to another hotel
- Verified traveler (2/5): - The place is horrible, none of the pictures are actually true to what the rooms are. The rooms are dirty, sheets are old, pillows are old and have molds on them. there is no cleaning of the room once you check in. the bathroom smells moldy and old. the bathroom is not clean, dark and dirty. They are not helpful and rude, they did not give me the room I reserved, they said it was not ready and they will give it to me the next day, when I went they said no stay in the room you are in, I left for 2 days on a trip in turkey, I came I saw the room all cleaned and everything I had in it was taken out. they did all that without asking me or apologizing. The internet is horrible. Overall, I would not recommend this room.
- Ilia (2/5): - They first gave me a room that was extremely dirty and in terrible condition. After complaining, they said you should pay more $25 to give you a standard room. They even didn't reimburse my money. staff very unprofessional
- Tanya (8/5): - I missed first day because of flights and when I came second day they had no room. They put me in room next door and it was 2/10 but after 40 hours traveling I needed rest. By next morning the room opened up and was put back at promise and compared to room I was in this was 8/10 for sure. I was not looking for fancy just clean and comfortable, staff was super helpful I had booked for 3 days so I could get here and find where I wanted to stay for duration and I did leave. I would stay again as transitional hotel while looking for the amenities I want during holiday very friendly helpful staff.
- Muhammad Adnan (2/5): Very bad hotel - Very bad hotel, very bad rooms, small rooms, dirty rooms, dirty washroom, poor system, reception little bit cooperative, all was bad, recommend people dont stay in promise hotel,
- Joseph (2/5): - This hotel is infested with cockroaches ,every time you reach your room , you need to kill at least a dozen that are roaming around including your mattress and pillow. the situation is horrible , when receptionist was informed he just showed up with a locally made solution that he sprays around and does nothing and the next day the insect infestation prevails.
- Verified traveler (2/5): - after a long wait I was not accommodated. I moved to another hotel
- Verified traveler (2/5): - I came at 3:00 AM , My room wasn’t ready because they give it to another one . The staff was drunk in hotel . For me , I can’t be in this hotel after this night. Very very bad
- Verified traveler (2/5): - No heaters, electricity turns off few times a day randomly, no WiFi it only works in the reception lobby, they don’t clean your room unless you have to keep asking, every day you see handful of cockroaches and other bugs crawling under the bed and tables, toilet is disgusting and smells of dead rats the toilet it’s all brown and black from dirt that they don’t clean, owner is a scammer be prepared to pay extra 10% on arrival by card or have the option to pay by cash and end up paying double if you’ve paid by card already
- Humaid (2/5): Bad bad bad - Bad Bad bad dirtey Bad location
- Marina (8/5): - This is a good option for budget travellers ($20 for a single room with a shower), but in a quite noisy area so prepare not to sleep until 4am, especially on the weekend. I always stay in this hotel bc it's just an overnight for me in transit between 2 countries, you cant find a cheaper centrally located clean place with a helpful staff like Promise
- m (4/5): not clean - close to taksim square but not good organazation. The hotel’s facilities were very poor and the state of rooms were unexpectable.
- Was (8/5): - Good, comfortbale place for a good price.
- Ernesto (2/5): Worst Hotel EVER! - Horrible. So bad that I don't even want to relive the experience long enough to leave a review. The room was filthy, the bathroom looked like something out of a science fiction movie. I left after the first night after having paid (and not reimbursed) for six. If I was put on this earth for any reason at all, it was to keep you from suffering the indignity of just stepping into the lobby of this dump.
- Marina (6/5): Cheap options with no frills - I use this hotel for short (1-2 days) stay purpose and find it suitable for my needs as it has air conditioned rooms, internet and very cheap price. However, this time they had issues with credit card payments, and I had to pay cash on the spot. However, the staff is very friendly and helpful and showed me where to get cash from my bank.
- Verified traveler (10/5): Best value for money - Comfortable, clean, warm room, hot water with shower supplies and a TV- all of this for $18! Perfect place to sleep over comfortably (room is small so you cant do much there besides sleeping).
- Verified traveler (4/5): Not a place to stay with family - The location is right in between bars and at night there are lots of street workers and poor people asking for money roaming the streets. It didn't feel that safe walking at night with a family with young children. The rooms are decent not the best by far but also not the worst. The music of the night clubs will keep you up all night.
- lynn (2/5): Rudeness from staff, and cockroaches:( - We were treated with rudeness from the hotel manager and his daughter ,soon as they seen myself a white British and my partner who is black African, They treated us both especially my partner with discontent.i do not know where to begin on what we had to put up with, they never greeted us,never smiled and only spoke awkwardly towards us, there was a stage they stood in front of my partner, stopping him from entering our hotel room, demanding to see his passport, even though they had seen mine at the day of booking in,they had the cheek to say the room was booked for me only, which i booked for two of us, they had checked my passport to see if it corresponds with the payee of the hotel room, so had no need to check my partners, luckily he had it on him..The hotel was infested with cockroaches spent most of my evenings squatting them in my room, so i could sleep more at ease.. The room was very small, the toilet was tiny and you could not sit on it properly , you had to sit side ways on and i am not a large women...On the day we were booking out they asked if we had used the mini bar, and if we had drank the 3 cans of cola and the 2 small bottles of water,they then asked for £10.00 for the drinks, thank goodness we had not used the cans only the 2 small bottles of water, they then asked for £5.00... i basically by then told them on what i thought of there lousy services..They did not say have a nice trip home etc.. I would advise anyone not to stay at the promise hotel.
- Ali (2/5): Horrible - I will never ever go back there. The hotel is located very close to nightclubs, so expect noise and bunch of drunk people which means security is a big issue there. The hotel's building is very old. Most importantly, the rooms are really small. 2*4 meter. You can hardly sit on the toilet and a small shower (no bath tub of course). It's one of the hotels that reminded me of the Hotels.com advertisement about ``freaky room''. The hotel is so small and scary. Never go there. With the same price, get a hotel farther from taksim, and take metro or bus to taksim. I am still shaking from that hotel. Of course, no view. the view is another about-to-fall-down building. I really wonder why they given this hotel 3 stars. isn't worth half a star.
- Verified traveler (4/5): Moldy bathroom - Location was great, if you're looking to go to bars/clubs and stumble back! Perfect area for nightlife. Noisy from the clubs, but if you're staying for nightlife then this isn't too much of an issue. However, the bathroom was not well ventilated and was extremely moldy. I chose the hotel bc of the price and location to the nightlife. On a cheap budget for the weekend, so things like noise or basic accommodation is no problem. However the mold was unbearable and I don't think id return.
- FM (6/5): Good Location - The bathrooms needs some arrangements and at night there is a lot of noise in the street, but for the price and location it is a good option if you are looking to travel with a low budget, anyway you will spend the entire day outside.
- nirav mehta (8/5): Good hotel - Good decent rooms and very friendly owners
- Akman (10/5): Nice hotel in city center. - When I booked a room hotel promise I take care of the other guest rewiev .Most of them are right ..hotel was clean, staff was excellent.Location is number one.Price is avilable I didnt expect more but I got more then it.İt was nice fot me I can recomend everyone.
- adnan (2/5): very terrible hotel and management - i have booked for 2 days to stay in this hotel; when i arrived to hotel they sold my room and cancelled my confirmed booking without informing to me, and they told me that they do not have available room for my booking days. i was lucky to find new hotel after i arrived ( Star Life hotel in Taksim) Star life hotel-Taksim was very clean, close to major street and friendly employees. i strongly do not recommend Hotel Promise.
- Adan (10/5): Great location...Perfect staff....Budget hotel.. - The staff and the owner were very friendly. I definitely liked the service they provided. I stayed in several hotels during my stay in Istanbul and this one was my favorite hotel out of all. I liked cleaning and WİFİ speed. The location is another major plus with this price. Definitely recommend this place to others.
- Verified traveler (4/5): For the treatment - I stay there for about 3 days and I had everey loud music and also noice coming from the street so I never been rested for my tripe thank's
- Mujtaba Shuja (8/5): Perfect Location for Tourists - I stay for one night. Its was fine for me as a tourist. Location is very good if u want to enjoy the nightlife of istanbul.
- Edwin (8/5): Great Location - The hotel is centrally located close to restaurants, stores and taskim square. The hotel staff is very friendly and useful.
- Verified traveler (2/5): Bad Location and very noisy - Probably this is the worst hotel that I ever been in especially the staff of the hotel.
- A sad man (4/5): The worse experience in my life! - A lot of noise. It is the same like you're sleeping in a bar. The rooms are very small. The staff are OK, but the owner is very gready. I had made a non-refundable for 4 nights, but we left the hotel afer 2 nights. It was not possible to sleep at the night because of noise.
- Verified traveler (10/5): Great location - Hotel is conviniently located near Maksim Square and İstiklal Caddesi (Independence Avenue). It is very close to the clubs, bars and restaurants of the area. Staff is extremely friendly and knowledgeble. Very basic room but very neat and clean. Some reviews mentioned noise which can be an issue to some people but the sound of music from nearby venues did not disrupt my sleep.
- khaled sultan (6/5): I won't stay in again! - the location overall location is good which is in Taksim, but the exact location of the hotel is so bad, its in an area filled with bars and night clubs, its so crowded and so noisy and quite unsafe, the loud sound of music keeps running until 3 am and 5 am during the weekend, the price is expensive regarding to the poor location and the services and the rooms! the room is so tiny its 1.5m X 4m including the bathroom !!!! you can't do anything in the room other than sleeping (if you could with all the noise outside), you can't even fit your luggage! the maintenance was not good, there was a problem with the shower, also the room wasn't so clean. I went there in December/2012 when I go back to Turkey I will never under any situation stay there again!
- James (8/5): Not bad for a weekend in Taksim - The single rooms are tiny, as has been pointed out. But the location is absolutely perfect, stumbling home from Nevizade being quite easy. The staff is responsive and my room was cleaned daily. Not at all bad.
- Annie G. (6/5): Well located, but tiny room - A most convenient location, but very basic amenities in a tiny though clean & well serviced room. Take earplugs if you need early nights; very loud music from close by goes on till early hours every single night.
- Valeriy (8/5): Convenient location, nice staff - I did not find any discomfort staying in the hotel, the only thing that was a bit small size of the room. The staff was very nice, helpful and friendly.
- Verified traveler (2/5): Bad - very bad hotel and location. never come back again .
- Dr.Abdullah Ghanem (8/5): Close to all public transportation - I stayed for 6 nights, the staff were very friendly and speaking English well (something hard to find on Istanbul) .. The room was very clean , it was too small but it's acceptable while you gonna just stay on the hotel for sleeping.. There was some continuous noise at late night from the bars & clubs surrounding the hotel, but it was OK to me as my window was closed & the A/C always running.. The WiFi was really good with high speed.. The best thing on the hotel is the location (close to everything) & the staff..
- Verified traveler (2/5): - Bad experience! And bad service!
- Viviane (2/5): Cancelation by hotel, but debited in my card!! - I arrived at the hotel at 7 am after a long bus trip during the night so I could leave my bags, go for a walk and return in time for check-in 13hs. The young man at reception upon my arrival informed me that there was no avaiable room in the reserved period (two nights), and that the hotel was full and committed to other reservations made prior to mine. So, I asked to leave the bags at the hotel so I could look elsewhere for my stay. I returned at 9:30 am to pick up the bags and there was the boss and the manager, who said they had arranged a room for me, claiming that the site reserves ensures that, unlike what the guy had told me earlier. He also said that the boy is the night shift and has no information on reservations and the rooms that will roam during the day!? He informed me that there would be a day fine imposed by the site for the cancellation, but since the cancellation was motivated by the hotel and I had already paid the other hotel, grabbed my bags and walked away, and requested the cancellation via email, which was confirmed. Later I get the message that it was debited on my card the amount of a night directly by Hotel Promise, not the site, as the boss said. The next day, it was charged one more day! That is, I was obliged to pay the entire stay even though it hasn’t stayed in the hotel and even though the actual hotel employee has informed me that there was no room available.
- Verified traveler (4/5): convenient location, a lot of noise, just a bed - room is really small. only a bed and a feet of hall way. location is great, close to fun places, has a lot of noise at nights.
- Hassan (4/5): A new experience - This is the first time I ever do this. The good news is that this hotel is in a very interesting and lively area which made me very happy as I walked through to the hotel , but as I got there I didn't like the hotel, which was not very disappointing , but when I saw my room, it was only 2 feet bigger than a single bed, with a small tv set almost as far as my feet when I lay down. I was supposed to be given a breakfast, but they denied it. they make you pay in Turkish Lira and rip you off on the exchange rate The second good news is that athough I am a short man, (170 cm) I was able to experience for the first time in my life the feeling of having my feet hang out of the bed when I slept. the bed was short
- Verified traveler (6/5): - Not the best neighborhood, not a family hotel, but there were a lot of great restaurants, shops, clubs and shopping close by. Good value, which is why we chose this hotel. The staff were very helpful and friendly.
- Verified traveler (10/5): great location - This place is great for a single. I stayed here three nights during the winter. I had to turn off the heat in my room because it was too hot. Better than being too cold! The room was like a single room in Japan. Very small, but if you don't need much, it's great. The shower had a very slow drain to it. I told the manager and it was fixed that day. I would totally stay here again.
- Verified traveler (2/5): That hotel is non star . - That hotel is non star hotel but in expedia shows 4 star . The room about 5 squar meter . i can not belive .not clean .room cold .i and my wife can not sleep .very very very very bad . Please check and give me information . Thanks . sadigh.
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