BENS L'Hotel Palermo
Location: Thames 1562, Buenos Aires, Capital Federal, 1414, Buenos Aires, AR
Star Rating: 3 Stars
Property Type: Hotels
About this Property
Discover the charm of BENS L'Hotel Palermo, a boutique oasis nestled in the heart of Buenos Aires.
Relaxing Recreational Amenities
Unwind by our sparkling outdoor pool, or take in breathtaking views from our serene terrace and lush garden. The perfect getaway for leisure and relaxation awaits you.
Comfort in Every Corner
Our 23 elegantly appointed guest rooms feature luxurious pillowtop beds, deep soaking bathtubs, and cutting-edge technology, ensuring your ultimate comfort and entertainment during your stay.
Convenience at Your Fingertips
Enjoy complimentary Wi-Fi and 24-hour room service, alongside a delightful complimentary breakfast to kickstart your day. Our concierge services and area shuttle options make exploring nearby attractions effortless.
Book your stay at BENS L'Hotel Palermo for an unforgettable experience in Buenos Aires!
Important Information
- This property caters to LGBTQ+ guests.
- This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
- The seasonal pool will be open from October to April.
- One child 2 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Policies
Check-in: 03:00 PM - anytime
Check-out: 12:00 PM
Amenities & Facilities
- Free breakfast
- Area shuttle (surcharge)
- Free WiFi
- 24-hour front desk
- Terrace
- Garden
- Luggage storage
- Continental breakfast
- Street parking
- Concierge service
- Outdoor pool - seasonal
- Elevator
- Golfing nearby
- Bicycle rentals nearby
- Library
- Free breakfast
- Safe-deposit box at front desk
- Multilingual staff
- Free newspapers in lobby
- Smoke-free property
- Wedding services
- Golf lessons available nearby
- Tours/ticket assistance
- Area shuttle (surcharge)
- Casino shuttle (surcharge)
- Cruise terminal shuttle (surcharge)
- Ferry terminal shuttle (surcharge)
- Shopping center shuttle (surcharge)
- Airport transportation - pickup (surcharge)
- Pool sun loungers
- Free continental breakfast
Rooms Available
-
Superior Room, 2 Twin Beds
2 Twin Beds
215-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels and first-run movies
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Standard Room
1 Queen Bed
161 sq feet
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels and first-run movies
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Wheelchair accessible
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, Garden View
1 Queen Bed
323-sq-foot individually decorated room, balcony with garden views
Layout - Bedroom
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels and first-run movies
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Need to Know - No rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Superior Room, 1 Queen Bed
1 Queen Bed
215-sq-foot room with garden views
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels and first-run movies
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
-
Suite, 1 King Bed
1 King Bed
484-sq-foot individually decorated room, balcony/patio with garden views
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - 32-inch LCD TV with premium channels and first-run movies
Food & Drink - 24-hour room service and free bottled water
Sleep - Pillowtop bed, premium bedding, a down duvet, blackout drapes/curtains, and turndown service
Bathroom - Private bathroom, deep soaking bathtub, and rainfall showerhead
Practical - Laptop-compatible safe, laptop workspace, and phone; rollaway beds (surcharge) and cribs (free) available on request
Comfort - Climate-controlled air conditioning, daily housekeeping, and heating
Accessibility - Grab bar near toilet
Non-Smoking
Room is accessed via exterior corridors
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Bidet
- Terrace
- Toilet paper
- Bottle of water
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Room service (24 hours)
- Designer toiletries
- Premium bedding
- Separate sitting area
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- HDTV
- Free WiFi
- Down comforter
- Pillowtop mattress
- Deep soaking bathtub
- Rainfall showerhead
- Balcony or patio
- Free cribs/infant beds
- Bedsheets provided
- Soap
- Laptop-friendly workspace
Guest Reviews
- Kylie (10/5): - It was great
- Patrick (6/5): - This place is in the heart of Palermo. There is a nice garden area and a good breakfast. The facility itself is old and could use upgrades and TLC.
- Clarissa (10/5): - Cute boutique hotel.
- Roxanna (10/5): - I love this boutique hotel! Bed was comfortable, amenities were good, location was great and it make you fell great!
- Halasius (10/5): - Great staff and place.
- Carolyn (8/5): - The property is very quaint and has beautiful surroundings. Staff were excellent.
- Alejandro (10/5): - Excelente ubicación!!! Los chicos SUPER amables. El desayuno es bastante básico, el cuarto pequeñito y sencillo pero fue buenísimo para lo que buscábamos. El jardín es lo más!!!!
- Stan (8/5): - Quiet, even serene, considering you’re in a very large city. Breakfast was good. Staff very courteous. Room was small but comfortable. Bathroom was several sizes too small.
- Michelle (10/5): Good Stay - Stay was good - got in OK, they sent a car to get me (was a lot more expensive than just getting an Uber myself), the check-in online and/or the app (I can't remember) said they had currency exchange at the front desk - they do not. The location was good - there was a plaza around the corner with plenty of food options and nightlife. I didn't think it was too loud at night and slept great. Room was clean and I liked the little garden backyard. Breakfast was fresh, and the front desk helped out with suggesting what tours to do.
- Charles L (10/5): - A beautiful boutique hotel in the trendy Palmero neighborhood. The staff was wonderful and accomodating. The morning breakfast was great. There are numerous restaurants and shops in easy walking distance. Highly reccomend this hotel.
- George (10/5): - This is a quaint property. The staff is exceptional
- Linda (10/5): - Very nice hotel and friendly staff. Excellent location.
- Gregory (10/5): We'll stay there again. - Good location with lost of restaurants, bars, and shopping nearby. Very nice breakfast with lots of fresh fruit and other healthy options, with some indulgent options, too. Walking distance to some of the parks, gardens, and other sights in BA. Friendly staff who were very helpful with practical issues including a date change on our return through BA at the end of our Argentina trip, luggage storage, etc. And Luisa the cat was an added bonus to a relaxed and comfortable stay.
- Georgia (10/5): - We had a wonderful time at BENS. Excellent location, friendly staff, beautiful grounds. We will return.
- RD (6/5): Mixed Bag - Bens L’Hotel Palermo is a mixed bag. On the plus side. The location is fantastic. The hotel is located on a nice quiet street close to many restaurants and shops. The staff is warm and welcoming. And, the pool area is a relaxing oasis. On the negative side. We had a first floor room. The room was very noisy and small. We could not open both of our suitcases at the same time unless we used the bed. Additionally, the room was tired, in need of a major update. The bathroom was the worst part. There was mold in the bathroom. The breakfast was the worst we have seen in a long, long time. The coffee was undrinkable. The pastries were stale. We , along with several other guests, just went across the street to the café for breakfast. With Bens L’Hotel Palermo is all depends on your priorities.
- Lesly (10/5): - loved the courtyard! so peaceful even being on such a busy block
- Madeleine (10/5): Charming hotel - Everybody working there was very friendly and helpful. The hotel looks charming but the rooms could be better maintained. Location is in a very lively neighborhood, do depending on the room it can get a little noisy
- Stacey (10/5): - Pretty and comfortable hotel with an amazing breakfast. The staff goes above and beyond
- Diego (8/5): - Rooms are outdated.
- Sarah (10/5): - There isn’t a single thing I did not like. The staff were the best I have ever encountered, I could live there! Absolutely the place to stay in Palermo.
- Nicolas (8/5): - Lovely hotel. Rooms are really nice and the style is very chic. However the toilets need some work, the wc blocked up and the shower pressure was weak. Other than that an amazing experience.
- Trish (10/5): Very Nice Stay - I had a lovely stay at BENS L'Hotel. It is a very nice boutique hotel with a pretty garden and small pool. The garden has beautiful flowers and tables and chairs to sit. The breakfast room is at the end of the garden and has a good selection from sweets/breads to eggs and cereal. The reception area is very nice and the staff were very nice and helpful with planning tours, cabs, and general information. It is also 1 block from Seranno Square. My room was overlooking the garden and was very comfortable with large windows and a small balcony to sit on. The neighbourhood of Palermo is quite safe and has lots of restaurants and a scops.
- Sheira (10/5): - Great
- Jorge (10/5): - Great location in Palermo. Staff is very helpful
- Michel (2/5): - Hi I paid117 $ a day for nine days in BENS HOTEL PALERMO And just couldn’t stay because there installations are not. Good for handicap person the bathub is too high for me and my wife and also without handle for my wife it’s very dangerous They send me to an AiRBNB that cost 60 dollars a day to BENS Downtown Without security without breakfast and without daily cleaning Remember I am 75 years old and my wife 69 years old first time in. Argentina I ask them to refunded me for 8 night that I was not stay in Palermo The difference between. Palermo And DOWNTOWN it 57 a day It’s mean I pay 117 in Palermo and when they put me cost 57 They say. They cannot refund me And also it was a big smell of mold in the one night that I sleep there. I what the refund. Of 456 57 time 8 nights is 456 My reservation number. Is 368438102 Please please help me with my refund
- Bruce (10/5): - Excellent service from the staff
- MIA (8/5): - The property was in a walkable area, the breakfast was good, and the courtyard was lovely. The rooms were a bit outdated and very small. They did not offer or have a room upgrade available for the entire stay and forgot small details like providing a wine opener with the complimentary bottle of wine. The room temperature was not consistent and the bed was slightly hard. I would stay again due to the location and service of staff.
- Clare Celia (10/5): Lovely hotel in Buenos Aires - Lovely hotel in great neighborhood in Buenos Aires.
- Saeid (10/5): - Very charming property, with great staff and breakfast. It has so much character, absolutely an oasis in the middle of a vibrant neighbourhood
- Arjen de (10/5): - This is your only real choice in Palermo Sojo.
- Michael (10/5): - It was my second time staying there and it was a repeat excellent experience. The staff was friendly, accommodating and welcoming.
- Ben (10/5): - Nice little hotel in the middle of Palermo. The place is very charming, it is a vintage hotel in a vintage neighborhood so if your are looking for sparkling over sterile space then this is not what you are looking for. The staff are super friendly and are very helpful. Lots of dinning options near by and the area is quite lively in the evening.
- Benjamin (10/5): - The staff at BENS L'Hotel in Palermo were friendly and helpful. The daily breakfast was also really good with plenty of options and food to fill you up.
- Gladys (10/5): AMAZING - The best and beyong the expectations!!!!!! Highly reccomended!! Looking forward to come back!
- Diana (10/5): - A really quaint hotel that was in a really convenient location in Palermo Soho. The staff were great and super helpful in setting up our shuttle, checking in early and holding our luggage. The continental breakfast was good.
- Verified traveler (2/5): A lot misrepresentation - avoid this hotel - Shocked by the reviews here, location is the only good thing. Please check the bad reviews as they are more reflective of the reality of the condition of this hotel. Our rooms floor was dirty, under the toilet seat had not been cleaned. A lot of the rooms are misrepresented. There is no sound proofing and the hotel is adjacent to a bar and a ‘private dining room’. The room smelt of damp, our room had visible signs of mould which is frankly dangerous. The entire hotel needs a renovation. We checked out after one night after not being able to sleep till 5am because of the noise. Hotel has failed to compensate us for the misrepresentations. Unfortunately I can’t upload videos.
- Gonzalo (10/5): - Great environment and chill outdoor gardens. The receptionists were amazing.
- Patricia (10/5): - Staff and location were great
- Adriana (8/5): - we had the best help from Jose. He helped us navigate activities, currency details and much more. He made our experience in Palermo a great one.
- Silvia (10/5): - Very clean , very helpfull staff , great prize , will definitely be back
- Antonia (10/5): - Excellent and helpful staff. Wonderful room and lovely garden.
- Kimberly (10/5): - We loved our stay here. Jose was so kind and helpful. It was the most charming place we've ever stayed. After coming off the busy streets it was a beautiful oasis. The location is excellent - near many delicious restaurants.
- Ian Jepsen (8/5): - Staff very friendly. Very well located. I recommend it
- Michael (8/5): - Really enjoyed my stay. Staff was very friendly and helpful. Nice breakfast.
- Susan (10/5): - Great location if you want to stay in Palermo. Close to restaurants and cafes. Nice outside space
- Susan (8/5): - Well located Hotel at a good price. Lovely outside space. Staff were happy to help. Breakfast was ok. Rooms were adequate but probably could do with a refurbish soon. I would definitely stay again.
- Fernando (10/5): - Staff was amazing! They prepared everything we needed for a business stay.
- Martha (6/5): - Decent place to stay.
- George (10/5): Magical holiday! - Post cruise visit to Buenos Aires during the Easter holiday. Quiet neighborhood, very walkable! The weekend street fairs are lots of fun. Lots and lots of restaurants all over. After taking the hop on hop off bus, we knew that Polermo was the right neighborhood for us, and BEN'S made it more perfect! The people running the front desk had all the answers to all of our questions. They also had suggestions for us. ****Note - there are no ATM'S in Buenos Aires. Bring cash and go to a Western Union to exchange for Argentinean pesos!
- Simon (10/5): - The place is lovely, it looks like have traveled to the countryside once you enter the doors and the staff is super friendly
- Hellois (10/5): - Very charming and friendly hotel, tranquil and right in heart of Palermo. They also include a lovely breakfast service. Highly recommend
- Arlene (10/5): - Great staff that was helpful and accommodating. The location was convenient to everything. I would definitely stay here again.
- John (10/5): - Great hotel, with a very accommodating staff. They arranged pick up from the airport and to the cruise port, and let us keep our luggage there while we walked around waiting for our room to be ready. Clean and comfortable room. Very nice and safe location, with a variety of restaurants and stores. Great breakfast. On the morning we left very early for an excursion, the manager met us at our room and had coffee made and a few cookies ready since it was too early for the breakfast buffet. Would highly recommend.
- Suzanne (10/5): Garden oasis in lovely Palermo - The location of this charming little hotel is perfect for walking. Although our room was basic, it was exactly as advertised. The gardens and breakfast area were beautiful. The staff were so very, very helpful with both pre arrival communication and assistance when we arrived. I highly recommend.
- Suzanne (10/5): Lovely location - The staff was very professional and responsive. The location is perfect with many places to walk safely. My room was clean but basic. The grounds were lovely. I would stay there again.
- Jorge (10/5): - Excellent little hotel; quiet, clean and excellent service from the staff
- Katrina (10/5): Buenos Aires gem - Lovely hotel tucked into a courtyard in the wonderful Palermo neighborhood of Buenos Aires. Helpful, friendly staff and included breakfast plus lovely outdoor area to sit in. Highly recommend.
- Michelle (10/5): Great B&B! - Great property! The garden is beautiful! The property is older, so be prepared for that, but the service and garden are amazing! The breakfast is great, the rooms are super clean and comfy- definitely would stay here again!
- Peter (10/5): - All the staff are so friendly and able to help me in getting around the city and going out to places like restaurants and shopping.
- Ronald (10/5): - Everything
- Andrea (10/5): - Absolutely great. The staff was top notch! I was breaking my trip into two parts, going to Bariloche, then returning to another BENS hotel in Recoleta. Without me even asking, they offered to have my heavy bags sent ahead and stored in Recoleta while I was in Bariloche. The hotel is beautiful and extremely quiet, but still in the middle of a very happening neighborhood. I would definitely stay there again.
- Julian (10/5): - Very good place to stay!
- Jorge (10/5): - Great service. Quite convenient location. Clean and quiet
- anezka (10/5): - The property is beautiful, the staff is amazing, the area is great!
- Marcel (4/5): - Representative of Argentina's downturn and chronic underinvestment. Further, the pool area is infested with mosquitos
- Jerome (10/5): Great staff at a lovely hotel - The hotel is an old-fashioned but very comfortable, somewhat quaint establishment with a lovely courtyard with a swimming pool in Palermo, a very nice and lively neighborhood with lots of restaurants. Breakfast off the courtyard was quite good. But perhaps the best part of BENS was the staff -- they were some of the nicest, most helpful people we have encountered in all of our extensive travels.
- Sonia (10/5): - Great boutique hotel in the heart of Palermo, walking distance from a lot of restaurants and stores. Excellent attention from the staff. Clean rooms and very complete breakfast. Definitely recommend!
- Jun (10/5): - Excelente location. Beautiful space and very friendly service.
- Isabel (10/5): - This property is an oasis with a beautiful garden/ park and pool at the center of Palermo SoHo. Perfect to hang out and cool down in summertime before going out again. I loved the checkout at noon, which allowed us to rest and recover from the customary late dinner the night before.
- Alan (10/5): - A great location in the heart of Palermo with a hidden pool-garden and a real character to the place. The service was excellent.
- Robert (6/5): Very small room. - Very cramped room. Pictures deceiving.
- Louisa (10/5): - Beautiful property and patio! Staff is wonderful, location is also fantastic
- Marilu (10/5): - Friendly and helpful staff. Quiet yet near major attractions in BA. I’d recommend this place.
- Debra (10/5): - Very cute property with exceptionally friendly and helpful staff.
- Michael (10/5): - Ben’s staff was very helpful in all aspects The hotel is boutique small quaint and lots of character From a small street entrance opens to the three story hotel which is centred onto a beautiful quiet garden No better place to chill after a busy day sightseeing Highly recommend
- Andrew (10/5): - A very nice and friendly boutique hotel with helpful staff in the heart of of Soho Palermo and very close to the domestic airport. I would happily stay there again.
- Jose (8/5): - Very nice stay and well located. You have lots of restaurants and bars around.
- Alfredo (10/5): - Perfect location and excellent service
- Camila (10/5): - Excellent customer service. Front staff was VERY helpful with recommendations and accommodations. The room was beautiful, clean and quiet. The balcony view that comes with the suite is amazing. There is lots to do around the neighborhood. The ambience is second to none. Would certainly stay here again and recommend without hesitation.
- Alvaro (10/5): - Great place to stay in Palermo Soho. Dining out options were excellent. Clean environment and very friendly staff.
- David (10/5): - The hotel is located in a good part of town. It has a beautiful corridor and garden. The staff was very polite and helpful. The only complaint I have is that the bed and pillows were not very comfortable. I would also prefer if the mattress was lined with something under the sheets. Overall I enjoyed my stay here.
- Luicina (6/5): needs renovation - outdoor space is cute and nice but rooms are very outdated, furniture is old and damage, it doesn't even have a full mirror in the room. bathroom needs an urgent renovation.
- Kathleen (10/5): - This was a gem of a small hotel in the heart of the Palermo district in Buenos Aires. It is a convenient spot tucked away with a lovely back courtyard with gardens and pool areas which make it a wonderful respite from the frenzy of the streets. We were treated so very well and with great consideration beyond expectation. A bottle of wine and a balcony were added pleasures to our stay.
- Leslie (4/5): - The best thing about the hotel is it’s convenience to great restaurants and higher end clothing stores. Juliette, front desk, is super nice and welcoming. We cannot recommend this property. As the second boutique property at which we stayed during our trip, the first (Smart Hotel 1828) was head over heels better for a significantly lower price - both in Palermo. This property, and especially Room 5, is in major need of new paint, happier decor, and better quality curtains and linens. Our room had a giant hole in the bathroom floor, which was “hidden” by the placement of dirty trash can. In the whole was trash, deep grime, and an orange peel. A used luma type sponge was in a jar on the shelf. The worst thing that occurred during our stay was that we were totally taken advantage of by the desk staff one morning. We were sold 24-hour City Bus tickets for $45 USD each. Upon getting on the bus, we discovered we should have paid $25 USD each whether to the hotel or to the bus. The bus wanted our information and stated the hotel violated its agreement by charging this much. Upon return, the hotel was defensive. By the next morning, there were apologies. My traveling partner said they could remedy by giving us a late checkout, which they did (6pm). There was an offer to refund the overcharge. Although remedied, the feelings of being targeted are still prevalent.
- Johanna (10/5): - This is a beautiful boutique hotel, located perfectly for those who know Buenos Aires, who want to be in a quiet setting right in the middle of a lively neighborhood. The rooms are comfortable, the breakfast and gardens, memorable and the staff, courteous 24/7.
- Vicki (10/5): - I loved that it felt like I was staying in a well-appointed private residence. The garden setting is gorgeous. The staff are friendly and helpful without being intrusive. Thank you to all
- TUBA (8/5): - The hotel has an amazing atmosphere. We very much liked the vintage vibe of the hotel. There is a fantastic provencal garden with pool. The amenities could be better like better quality bath products, better quality breakfast, treats or at least selling beverages at the garden, etc. overall we liked it.
- Nancy (10/5): - The property was near a very busy restaurant and bar scene but in a quiet location in a side street. Loved the courtyard. Very nice and accommodating people at the hotel. Was able to borrow an adapter for charging our phones. Also had a welcome bottle of wine in the room. Very nice touch.
- Wilhelm (10/5): Wonderful location and excellent service! - We thoroughly enjoyed our stay! The hotel was charming, comfortable and clean. The staff was incredibly friendly and attentive. Clara and Lucila at reception were especially kind and helpful! Breakfast was excellent with lots of selections. The area was wonderful with plenty of restaurants and bars and shopping. We look forward to recommending this hotel to friends and family and to our return! Thank you for making our first trip to Buenos Aires so special!
- Peter (10/5): - What a lovely garden and a friendly and attentive staff. The friendly and lovely black cat kept the grounds lively and fun. It's a beautiful place.
- FIORELLA (10/5): - Great!
- Verified traveler (10/5): Amazing staff and beautiful building! - Hidden gem is an apt description! From the moment we walked in, L’Hotel Palermo impressed us with its beautiful courtyard / breakfast area and extremely helpful staff. They enthusiastically helped us with everything from giving recommendations to booking us taxis to getting us coffee and snacks before an early departure. The location is super convenient to Palermo’s lively restaurant / bar / shopping scene. Wouldn’t stay anywhere else in BA!
- carlos (6/5): - Pasamos una semana y lo que mas nos gusto es el Barrio, muy tranquila la area. Nos hospedamos en una de las habitaciones con vista al jardín que era arriba del area de desayuno y por escaleras. Realmente decepcionados con los muebles del cuarto, ni siquiera había un tachito extra para la basura. Todo muy vintage en las fotos pero al estar ahi todo el mobiliario era viejo y muy usado para ser un hotel boutique.
- Javier (10/5): - Amazing tucked away retreat in the middle of a popular area
- Stephanie (8/5): Great location - The garden area is very cute. The room itself was just okay. Pretty small, and seemed a little old/rundown. The building I was in didn't have an elevator, so I would ask about that if you need one. The location is the best part though. Right in the heart of Palermo. Overall I would say it's a pretty good value
- Veronica (8/5): Good stay. - It is a good place, the attention is very good, every team member was very kind and welcoming. The bed was not super confortable and the bed linen didn’t fit the mattress and it was coming loose and the duvet has never been fluffed, it was lumpy in parts, empty in others. The breakfast is correct, maybe some more fresh options would be great. The location is perfect. The area is very lively but inside the hotel is calm and quiet.
- Verified traveler (10/5): Exceptional customer service! - Exceptional customer service! The staff goes beyond the call of duty to ensure your requests whether it be reservations or questions regarding your visit are answered. The hotel is well kept and clean. The courtyard could be updated and made a nice place to relax or sit out in nature. The room I stayed in could be revived with a fresh coat of paint and adding a closet with shelves. The furniture was outdated and took up alot of floor space.
- Andrea (8/5): - We adored this small friendly hotel in Palermo. It has a cool mix of historic and modern buildings and our room with a balcony overlooking the garden and pool had large windows and was beautiful! Staff, especially Jose, were fantastic! Unfortunately we were there during a heat wave and power went out throughout the city. We spent one difficult night with no AC and tons of mosquitoes. At our request, staff moved us to another BENS property in Recoleta, which was nice but we were sad to lose our adorable room with a view. The situation was handled very well by staff. We thank them for that.
- Katherine (10/5): Beautiful haven in Buenos Aires! - We were cordially greeted and treated with hospitality and respect at every opportunity. Beautiful courtyard, delicious breakfast, and a perfectly appointed room. Ben's is in a neighborhood with every service and distraction I could wish for. I would absolutely return!
- Alicia (10/5): Great hotel - Lovely hotel ideally located in Palermo. The front desk staff are amazingly helpful and friendly and the garden and pool are beautiful and a nice break from the city. I wish I would've stayed longer in this hotel
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