THE ONE Shanghai Downtown, Vignette Collection by IHG

Location: No. 601 Fengyang Road, Jing'an District, Shanghai, cn

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Electric bicycle charging station
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Soundproof rooms
• Ironing service
• Non-smoking throughout
• Concierge service
• Heated pool
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Key card access
• Happy hour
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Access to nearby indoor pool
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Wine release events
• Reception hall
• Secured parking
• Garage
• Swimming nearby
• Electric bicycle charging station

Rooms Available

• One-Bedroom King Suite with Dining Area and Kitchenette

  The well-fitted kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. The spacious suite provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Suite with Kitchenette and City View

  The fully equipped kitchenette features a refrigerator, kitchenware, a microwave and a tea and coffee maker. The spacious suite provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Upgraded Suite

  The spacious suite features 1 bedroom and 1 bathroom with a bath and free toiletries. Meals can be prepared in the kitchenette, which comes with a refrigerator, kitchenware and a microwave. The suite has parquet floors, a seating area with a TV with satellite channels, air conditioning, a washing machine, as well as a tea and coffee maker. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Suite

  The spacious suite provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. The kitchenette is equipped with a refrigerator, kitchenware and a microwave. The suite features parquet floors, a seating area with a TV with satellite channels, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Suite with Living/Dining Area and Kitchenette

  The spacious suite offers air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. Meals can be prepared in the kitchenette, which is fitted with a refrigerator, kitchenware and a microwave. The suite features parquet floors, a seating area with a TV with satellite channels, a tea and coffee maker, a dining area, as well as a wardrobe. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• One-Bedroom Super King Suite with Kitchenette

  In the well-fitted kitchenette, guests will find a refrigerator, kitchenware, a microwave and a tea and coffee maker. The spacious suite provides air conditioning, a washing machine, as well as a private bathroom featuring a bath and a shower. The unit offers 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Suite with Dining Area and Kitchenette

  The spacious suite features air conditioning, a washing machine, as well as a private bathroom boasting a bath and a shower. In the kitchenette, guests will find a refrigerator, kitchenware and a microwave. The suite has parquet floors, a seating area with a TV with satellite channels, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 5 (5 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Two-Bedroom Suite with Sofa Bed and Kitchenette

  The spacious suite offers air conditioning, a washing machine, as well as a private bathroom boasting a bath and a shower. In the kitchenette, guests will find a refrigerator, kitchenware and a microwave. The suite has parquet floors, a seating area with a TV with satellite channels, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Additional bathroom
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• The ONE Suites

  This spacious suite consists of 1 living room, 3 separate bedrooms and 4 bathrooms with a bath. The suite's kitchen is available for cooking and storing food. The suite provides air conditioning and a seating area. The unit offers 3 beds.

  Max Occupancy: 7 (6 Adults)

  • Telephone
  • Air conditioning
  • Seating Area
  • Private bathroom
  • Kitchen
  • Cots

• Suite Apartment

  This spacious suite includes 1 living room, 3 separate bedrooms and 4 bathrooms with a bath. The suite's kitchen is available for cooking and storing food. The suite offers air conditioning and a seating area. The unit has 4 beds.

  Max Occupancy: 7 (6 Adults)

  • Telephone
  • Air conditioning
  • Seating Area
  • Private bathroom
  • Kitchen

• One-Bedroom Twin Suite with Dining Area and Kitchenette

  The spacious suite features air conditioning, a washing machine, as well as a private bathroom boasting a bath and a shower. The well-fitted kitchenette features a refrigerator, kitchenware and a microwave. The suite has parquet floors, a seating area with a TV with satellite channels, a tea and coffee maker, a dining area, as well as a wardrobe. The unit has 2 beds.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Suite

  The spacious suite has 1 bedroom and 1 bathroom with a bath and free toiletries. The kitchenette features a refrigerator, kitchenware and a microwave. The suite features parquet floors, a seating area with a TV with satellite channels, air conditioning, a washing machine, as well as a tea and coffee maker. The unit has 1 bed.

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Tumble dryer
  • Wardrobe or closet
  • Coffee machine
  • Linen
  • Dining table
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Smoke alarm
  • Key card access
  • Carbon monoxide detector
  • Single-room air conditioning for guest accommodation
  • Hand sanitiser

• Comfort Studio

  Overlooking Shanghai's skyline, air-conditioned studio comes with a separate living room with a flat-screen TV and iPod docking station and a fully-featured kitchenette. The private bathroom includes a bathtub and shower. Please note that there is no capacity for an extra bed in the room.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Kitchenette
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Coffee machine
  • Cots

• Art Deco Studio

  Overlooking Shanghai's skyline, the design studio features modern and fashionable furnishings. It is elegantly decorated and has a separate living room and a fully-featured kitchenette. Please note that there is no capacity for an extra bed in the room.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Kitchenette
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Coffee machine
  • Cots

• Superior Suite

  Overlooking Shanghai's skyline, the spacious suite has a fully-featured kitchenette. Any request for extra bed/babycot has to be confirmed by the hotel.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Kitchenette
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Coffee machine
  • Cots

• Deluxe Suite

  Overlooking Shanghai's skyline, this spacious air-conditioned suite has a separate living room with a flat-screen TV and iPod dock and a fully-featured kitchenette. The private bathroom has a bathtub and shower. Any request for extra bed/babycot has to be confirmed by the hotel.

  Max Occupancy: 3 (2 Adults)

  • Telephone
  • Air conditioning
  • Kitchenette
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Coffee machine
  • Cots

• One Plus One Business Suite

  This suite has a washing machine, dining area and stovetop.

  Max Occupancy: 4 (4 Adults)

  • Telephone
  • Air conditioning
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Kitchen
  • Coffee machine
  • Cots

Guest Reviews

• Djuarsa (3/5): - It was old and room was not very clean Cleanliness and the gym only opens at 9 am
• François (10/5): -
• Salvia89 (9/5): - Unsere Suite war komfortabel und blitzsauber. Das Personal war freundlich und hilfsbereit.
• Najlaa (8/5): - Location. Staff were helpful. Rooms a bit old. But overall comfortable.
• Teodor (8/5): - Location and staff. That was advertised as a two bedroom flat but the second bedroom wasn’t a double bed but rather sofa bed and was only for a single person.
• Lucie (10/5): -
• Sertac (10/5): -
• hela (1/5): Ce n’est pas le bon du tout - Rien Je pensais avoir réservé à Shanghai un hôtel du même niveau que The One, que j’avais adoré à Barcelone — une expérience parfaite, sans aucune faute. Du coup, je suis parti confiant, persuadé que ce serait tout aussi exceptionnel. Malheureusement, ça n’a rien à voir. On s’est retrouvés dans un hôtel vieillissant, avec des chambres décevantes, une literie inconfortable, un petit-déjeuner catastrophique et un service inexistant. Malgré nos réclamations, même après avoir échangé avec le manager qui reconnaissait plusieurs problèmes, aucun geste commercial n’a été proposé. La situation était telle qu’on a décidé d’écourter notre séjour — impossible de rester une nuit de plus. Même des détails basiques, comme le pain du petit-déjeuner, semblaient dater de la veille, voire de l’avant-veille. Le plus frustrant, c’est qu’on a payé plus cher — environ 150 € de plus — alors qu’on avait largement les moyens de trouver bien mieux ailleurs. Je regrette vraiment ce choix, et c’est sûr : plus jamais.
• Anna (10/5): -
• Jean-Jacques (7/5): - Spacious Location
• S1331IImm (6/5): Probably want to avoid until renovated - Chose this hotel after reading that it was "last renovated in 2026" but as of April this is not the case and rooms are very unfortunately showing their age. Our suites had very dated decor along with cracked and chipped surfaces/corners/walls/paneling, and appliances that are over a decade old. In one of our rooms, a cabinet door fell off its hinges and a reading light dislodged from the wall. There's a lot of inaccessible storage space too high up to use and sliding door / nightstand / wall / electric panels that all block each other. Definitely feel misled by hotel photos. The hotel also goes VERY strong on artificial fragrance and everything I had with me smelled like the hotel within a day of checking in. Breakfast was decent although service could be pitifully slow at times. The location of the hotel is very good and within walking distance to many places, and the front desk staff was very helpful.
• Bindu (9/5): -
• normtam (6/5): A Decent Stay But Value Not There - Travelling with my wife and 2 teenage daughters, this was our first ever trip to Shanghai. There is an abundance of hotel options however we sought one out close to Nanjing Road / The Bund that was also large enough to accommodate all 4 of us in an apartment style configuration. Not a lot of properties checks all the boxes so we opted for the One Suites. Without a doubt, location is the primary appeal for this hotel. It is a 5 minute walk from the LV cruise ship, Wujiang Road Market, HKRI Taikoo Hui Mall, and Starbucks Roastery. It is also a 15 minute walk away from the starting point of Nanjing Road. Subway stations are close by and we found several very good local eateries in the neighbourhood. There are many Starbucks close by and a 7-Eleven next door. It is clearly a popular hotel as the lobby had a constant buzz throughout the day. The staff are also clearly trying their best to deliver a high end experience for guests. Everyone we came across was polite and accommodating. Anytime we asked for something, it was delivered to the room quickly. The front desk team for the most part speaks good English. We did not go with the breakfast option and we did not use any of the other hotel amenities during our stay. The staff are not the issue as they are doing their best with what they have to work with. The main critique about this property is that it is badly in need of renovations and a refresh. This could be the reason why the previous large hotel franchise recently dropped this property from their portfolio. The pictures on the website are very misleading and may have been taken many years ago or staged very selectively. The hotel has a good foundation and I am sure at one point in its life cycle it was a very high end product. It's clear however that there has been little invested to maintain over the years. We opted for a One Plus One Family Suite that had 2 bedrooms with 1 King Bed in each room. Each room had its own shower. There is a small kitchenette with a medium sized fridge and a small electric stovetop. The washer/dryer was a life saver although these small dual function units often struggle with fully drying loads so we asked for a hanging rack. The room was spacious with ample storage. For the price, we expected more however from the quality of the room itself. There were cracked tiles all throughout, baseboards missing, and flooring planks that had shifted leaving gaping holes. Cabinets did not close properly, dented furniture, and the kitchen was lacking many standard amenities (i.e. no plates, no cups, no glasses). We were always short a set of towels for a family of 4. The bathroom had mold in many areas and oddly enough had a full window that opened up to the bedroom for a full view unless you figured out how to lower the blinds to provide some privacy. If the state of the room is not of great importance then this hotel will certainly be more than adequate. Personally, I don't feel the cost is justified with the current state of the hotel and I would question the star rating as I would suggest it is more of a 3-star. There were renovations being conducted during our stay so its encouraging to see some remediation is under way. Overall, the stay was good but simply does not live up to the cost.
• Uliana (9/5): -
• Jeroen (9/5): -
• Jeroen (9/5): -
• Jeroen (9/5): -
• Jeroen (8/5): -
• Zhen (10/5): - Everything, great location and beautiful people
• Jeroen (9/5): - Good quality Breakfast selection not too big
• Jeroen (9/5): - .
• Lea (7/5): -
• Kirill (1/5): The worst experience of visiting the Kempinski hotels - The hotel has a very good location, close to People's Square, shopping streets, Shanghai Museum and Historical Museum. Everything can be reached on foot or by taxi in 5 minutes. When they talk about something of very poor quality, they call it a Chinese knockoff. I've been to Kempinski hotels before, and this is my worst experience. This is definitely a Chinese knockoff of the Kempinski Hotel. The hotel is very tired and, of course, does not cost that much money and does not meet the stated standard. Bathroom tiles, for example, are full of cracks, stains and some kind of cracks. The main restaurant is under renovation, breakfast is served in the reserve restaurant on the second floor, which is a kind of fish market with aquariums for fish, some of which swim belly up. If they are used for food, it's scary. We wanted to go to the swiming pool, which is in the description, but it turned out that it was being cleaned. Room service also operates according to its own schedule, which is not announced in advance. One day we ordered dinner in the room, the next day the service stopped working for some reason. The two main disadvantages of this hotel are audibility and staff. Some runners were moved into the room above us - they ran and stomped on the floor until 3 a.m. It was impossible to sleep. At the reception, they just threw up their hands, saying that they would definitely talk to the residents above in the morning. We barely slept for three days. On the third day, they stopped stomping only when I called the room above myself. The staff doesn't solve the problems at all, they don't care. It's the same with any concierge service. We were on New Year's holidays — I wrote in advance, asked to recommend a restaurant nearby for celebrating the New Year. They said they would send me options, but they didn't do it. After the reminder, it was sent, but in the form of screenshots from an application that requires a Chinese phone number to register. In the form of screenshots — that is, I couldn't even copy the name to search on the Internet.
• Jo (9/5): - 房间很大，性价比高，员工非常好，地理位置也十分优越 早餐很普通，可以改进
• carmen (7/5): -
• Christine (7/5): Overall , not a very good experience - A handy location The living room was a bit dark as no direct sunlight. The bathroom was old thus some mild mould / stains around tap/ sink area and shower connects. During our stay there were some renovation work upstairs, so had loud drilling noises during the day. We were not informed of the renovation work until our arrival, no compensation or discount offered for the inconvenience. I wouldn’t stay again.
• Yiaw Hui (8/5): -
• Hân (4/5): Bad 5 star ever. super old - the center hotel 5 star price but kinda old and dusty furniture, torn scarf; yellowed towers;
• Cathleen (8/5): will be back - located in a quiet street but close to everything the restaurant and lounge were closed for renovation, so we didn't get to enjoy full our stay
• Laura (9/5): -
• Cristina (9/5): -
• obaid (10/5): -
• lee lea im (8/5): -
• Dimitri (7/5): -
• Ольга (10/5): -
• DARIA (10/5): -
• YUN YUAN (7/5): - 房間窗很透風一點都不密實，還好空調可以，只是房間有點舊了 床算好睡！
• Patrachai (8/5): -
• Samuel (3/5): Terrible - Breakfast was pathetic, lousy selection. Limited selection. Air con setting was difficult. Toilet screen damaged .
• Fahad (10/5): -
• SHUOQ (6/5): - The room is big and the location is ok 1- I pay for the breakfast for 4 nights and I went to the breakfast area only one time because the breakfast it’s limited and doesn’t have many choices for as as Muslim. 2- no seating area in the lobby at all as the hotel was under maintenance and they didn’t mention during we do the reservation . 3 - during the 4 nights all the time there’s a seafood smell in the corridor.
• Виолетта (9/5): - Вкусные разнообразные завтраки, чисто, красивая новогодняя елка в холле. Приветливый персонал. Номер просторный, есть отдельно кухня и спальня. Есть холодильник большой, микроволновка, плитка, чайник, капсульная кофемашина. Классный стульчак с подогревом 🙂 При уборке номера не клали черный чай. Был только зеленый. Шел ремонт, лобби-бар был закрыт
• sharon (7/5): Good location, quiet area - Location was quite convenient, it is a short walking distance to the Nanjing West Road. A few eateries around the nearby area of the hotel. Room was pretty spacious and comfortable. There is a 7-11 store in the next building. Our room was quite hot during our stay, even though we had turned off the heater to cool down the room. There is a kitchenette and electric cooker, but almost no tableware except for cutlery, coffee mugs, a teapot and wine glasses. There is an ongoing renovation in the lobby area, which means ground floor facilities such as the toilets were inaccessible for the time being. We were required to use the toilets in the gym on another floor, which was just as inconvenient to access.
• Tatiana (7/5): Nice stay in Shanghai! - Location and the room itself as it fits very well for the family of 4 people Breakfast was very poor… it is not acceptable for 5 stars hotel
• JULIAN (10/5): Hotel con buena ubicación con habitaciones enormes - Buena ubicación y trato excelente del personal de recepción. Desayuno con poca variedad y calidad justa
• JULIAN (9/5): Hotel con una muy buena ubicación y con unas habitaciones que impresionan por tamaño - Trato amable y muy resolutivo del personal de recepción. Desayuno con poca variedad.
• JULIAN (9/5): Hotel con una ubicación excelente y un tamaño de habitación enorme. - Desayuno con poca variedad. Trato atento y resolutivo del personal de recepción.
• Herlin (8/5): - Exceptional customer service delivered by front desk Brian Shen and Zoe Xu. Super helpful. They really go above and beyond to help us. Especially Brian Shen. Appreciate it. Thank you.
• Terrence (9/5): -
• Ricardo (10/5): -
• Sung-Lin (8/5): -
• Elena (8/5): - Хорошее месторасположение Завтрак не уровня Кемпински
• khalid (10/5): -
• aleksandr (7/5): Замените карты в - Расположение отеля топ. Вид из окна приятный (но east pearl закрыт, конечно) Сотрудники молодцы, все было быстро и четко. Наличие кухни в номере удобно (хотпот никто готовить не собирался, но порезать фрукты и открыть вино приятно) 1. У отеля нет сейчас лобби; в декабре 2025 оно на ремонте и там просто тамбур к лифту и стойка рецепшна 2. . Завтрак. Ну это не континентальный завтрак, он в помещении БЕЗ ОКОН, и скатерти царапанные или прошенные сигаретами (не знаю как, там же нельзя курить?) но это не приятно конечно.
• Caio (8/5): -
• Sofia (7/5): Not bad but given the price perhaps can consider other hotels. - Quiet location and safe The rooms and design are kind of outdated.
• zhuo jun (8/5): - Excellent location, Lots restaurant The sofa bed in the other room was too soft to sleep on. No pans were provided and no toaster
• Annuar (8/5): A week stay in Shanghai - Location is quite strategic with ease of access to halal stores and shopping districts. Kitchen should be better equipped.
• Abdulla (10/5): Fix how to use the space in good way - Location Too much things in the room
• R (9/5): spacious. Good location. Very very helpful staff - Location excellent. Staff very helpful gym closed till 9am
• styliani (8/5): -
• Thomas (7/5): Fun and enjoyable fam trip - The location is near big malls. The gym opens late and closes early
• Tanan (5/5): - the location the breakfast was poor. there is no sauna. the lobby is too small
• Howard (4/5): Made a poor choice for hotel - Location Water wasn’t hot enough. Doesn’t measure up to the kempinski I know
• May Yi (8/5): - The room was huge and everything we needed was there, fridge, cooking stove, washing machine with dryer function was the best. Breakfast ... the choice of dishes was probably half of what other hotels offer.
• Karin (6/5): -
• Yousif (8/5): -
• Ola (9/5): -
• Milton (8/5): Una de las mejores opciones en Shanghai, sin dudarlo! - Una de las mejores zonas de Shanghai con el sello Kempinski. Me han cobrado dos veces por la misma reserva y me está costando trabajo que anulen uno de los dos cargos.
• ibrahim alsaghyr (10/5): - Everything Great staff Amazing service
• Márcio (10/5): -
• Márcio (10/5): Shanghai em excelente localização - Conforto Tamanho apartamento Infra estrutura Nada a reclamar
• Márcio (10/5): -
• Dusimir (10/5): -
• Buzzani (10/5): Shanghai com excelencia - Excelente hotel, muito bem localizado, equipe de alto padrão e conforto excelente Certamente retorno em outra oportunidade As reservas feitas pela booking não estavam claras e gerou confusão com a recepção na chegada.
• Wei (10/5): -
• Markus (8/5): when in Shanghai next time, we would choose the same property -
• Dmitry (9/5): -
• Anna (8/5): -
• Rekha (7/5): -
• Oyunbat (8/5): Good - Good Good
• James (9/5): -
• Yian (6/5): 在餐厅被区别对待，不说英文的话领班不会主动告知酒店早餐提供咖啡鸡蛋和面条。 - 地理位置极佳，出行方便。 Wifi特别差，房间里经常没信号。
• Patrick (8/5): -
• janjansim (6/5): Great location but average experience for a Kempinski property. - We chose this hotel mainly for its excellent location as well as it's apartment set-up which is suitable for a group of girls travelling together — it’s close to everything we needed, which made getting around very convenient. However, there were several aspects of our stay that fell short of what we would typically expect from a Kempinski-branded property. The two-bedroom apartment felt somewhat dated and could benefit from refurbishment. Upon check-in, only two sets of towels were provided for four guests, and we had to request additional ones from housekeeping. There were also no hooks for hanging towels in the bathroom, which was a minor inconvenience. For an apartment setup, we expected basic kitchen amenities such as cutlery, plates, and drinking or wine glasses, but none were provided. The shower area in the bathroom also lacked a ledge or shelf to place toiletries, despite there being sufficient space for one. Additionally, the bathroom doors did not have locks, which was unusual for a property of this standard. It would have been more comfortable if there were two hairdryers (one in each bedroom) and additional dustbins, particularly in the kitchen area. Although there was a sink in the pantry, no dishwashing detergent was provided, which would have been a thoughtful inclusion. We also encountered a minor issue during check-in — one of the reception staff was not particularly helpful when we requested to have our luggage sent up from the concierge. Only part of our luggage was initially brought up, and we had to follow up again for the remaining bags. As the bags were tagged together, it was puzzling why some were left behind. While the matter was eventually resolved, it did leave a less-than-ideal first impression. Although the rooms were generally clean, we occasionally noticed a smell of cigarette smoke at certain times of the day. We couldn’t determine where it was coming from, but it did affect our comfort slightly. Overall, while the location is excellent, the apartment and service could benefit from greater attention to detail and upkeep. For a Kempinski property, we had expected a higher level of comfort, consistency, and hospitality.
• Salisa (9/5): -
• Salisa (9/5): -
• Paul (10/5): -
• Karina (7/5): -
• David (7/5): -
• Range (10/5): Schnell vorbei - Es war kein Alptraum. Schöne Aussicht und gemütlich am Fenster Boden, besonders der Teppich war nicht so sauber
• Obaid (7/5): - Clean Big space Location Staff services
• siew wah (6/5): -
• Edgar (7/5): Séjour très agréable dans l’ensemble - Confort de la literie, aménagement de la salle de bain, personnel aimable et serviable Buffet petit déjeuner très moyen, soupe aux nouilles servie tiède, croissants pas croustillants, pancake pas moelleux
• Ali (7/5): Good hotel, not good staff - The location was good and the room was big The reception staff (Simon Gu) while checking in, he took very long time and I asked him how long does the process take. He replied you are too many and you are not welcome in China. He also said if you don't like it call the police. He was too rude. (we were 4 friends booking 4 suites)
• Lara (10/5): - Le personnel est super !!! Ils sont toujours disponible et tellement gentil Emplacement top Rien
• Claudio (10/5): Highly recommended! - Everything was excellent! Definitely one of the best hotels to stay at in the city, not only for the spacious and spotless rooms, but also for the kindness and high level of professionalism of the hotel staff. Everyone was truly outstanding. Thank you for the wonderful hospitality! See you soon!
• Cc_Z (9/5): - 位置非常方便 套房每次 孩子睡了还可以在客厅外卖 动静分开 适合家庭出行。
• Miho (9/5): ビジネス泊に最適 - お部屋が広かった。 特に無し
• Diana (10/5): -

Photos