Hotel Palace - Kinder bis 11 Jahre frei

Location: Alexander-Moser-Allee 13, Bad Hofgastein, at

Star Rating: 4 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 10:00 PM

Check-out: 11:00 AM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Guest education on local ecosystems and culture
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Sauna
• Massage services
• Packed lunches
• Table tennis
• Ski storage
• Solarium
• Darts
• Hammam
• Non-smoking throughout
• Shared lounge/TV area
• Board games/puzzles
• Shuttle service (additional charge)
• Wheelchair accessible
• Heated pool
• Public transport tickets
• Evening entertainment
• Outdoor furniture
• Coffee Shop on site
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Physical distancing in dining areas
• Key access
• Thermometers for guests provided by property
• Aerobics
• Ski storage
• Front desk (limited hours)
• Billiards or pool table
• Free wired internet
• Access to nearby indoor pool
• Golfing on site
• Ski equipment rentals on site
• Ski lessons on site
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Games
• Housekeeping on request
• Concerts/live shows
• Private picnics
• Reception hall
• Japanese garden
• Secured parking
• Golf cart
• Fishing nearby
• Health or beauty spa nearby
• Horse riding nearby
• Ski lift privileges
• Snow sports gear
• Swimming nearby
• Bicycle-friendly property
• Guest education on local ecosystems and culture
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Double Room

  Comfortable and spacious room (85 ft²) with a fantastic view of the mountains from the balcony.

  Max Occupancy: 3 (2 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Trash cans
  • Cots
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Single Room

  Spacious room with large bed.

  Max Occupancy: 1 (1 Adults)

  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Hair dryer
  • Bathrobe
  • Radio
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Heating
  • Slippers
  • Hardwood or parquet floors
  • Wardrobe or closet
  • Terrace
  • Linen
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Trash cans
  • Body soap
  • Socket near the bed
  • Hypoallergenic pillow
  • Accessible by lift
  • Mobile hotspot device
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• Miroslava (8/5): -
• Valerica (6/5): -
• Robert (8/5): -
• Thomas (8/5): -
• Thomas (7/5): -
• Iris (10/5): - Wir hatten Halbpension. Insbesondere das Abendessen in Buffetform war sensationell. Alpenländische Nachtische vom feinsten, auch das warme Essen war toll, immer Fleisch, Fisch, Vegetarisches und eine Menge Beilagen zur Auswahl. Lediglich für Veganer würde ich es nicht empfehlen. Wellnessbereich auch klasse. Die Getränkepreise sind immens hoch. Getränkepauschale gilt nicht für die Bar, deshalb lohnte sie sich nicht. Kleine Anregung: Kaffeemaschine auf dem Zimmer wäre fein gewesen.
• Gyula (9/5): Elegedett vagyok, azt kaptam, amit vártam. - A reggeli finom volt, néha jó lett volna egy kis változatosság. A vacsora finom és változatos. A medence kifogastalan,a személyzet udvarias és segítőkész. Gyenge,volt a wifi, időnként eltünt és szakadozott.
• Andreas (9/5): - Nettes personal
• Olga (10/5): - Wir lieben Ihr Hotel nun schon seit fünf Jahren. Es hat eine einzigartige Atmosphäre. Die Kellner haben einen fantastischen Sinn für Humor. Dominic ist einfach der beste Kerl überhaupt!
• Ulf (10/5): -
• Oleksandr (10/5): -
• Monika (9/5): -
• Romana (8/5): - Velmi dobrý výběr jídla a dlouhá otvírací doba Malý wellness .Krátká otevírací doba jen do 19h. na tak velký hotel návštěvníci se v něm nemají šanci prostřídat
• Vanessa (8/5): - Super nettes Personal, sehr bemüht auf Wünsche einzugehen, angenehmes Hallenbad, super Saunabereich, sehr leckeres Buffetessen sowohl beim Frühstück, als auch Abendessen das Hotel ist leider schon etwas in die Jahre gekommen, Zimmer sind sauber, aber nicht top modern, Balkontür hat nicht richtig geschlossen wodurch Zugluft entstanden ist - wurde aber rasch versucht zu beheben, konnte allerdings nicht ganz repariert werden + Teekanne um 7€ ist für ein heißes Wasser und einen Teebeutel echt überteuert
• Petra (9/5): -
• Martin (6/5): -
• Ralf (6/5): -
• Thomas (9/5): -
• Josef (7/5): -
• Senad (9/5): -
• Franziska (4/5): -
• Sandra (9/5): - Personal war sehr nett, Essen war mega- ein Lob an das Küchenteam👍 alles sehr sauber👍👌 Gibt nichts zu bemängeln 👌👌
• Jelena (9/5): -
• Norbert (7/5): -
• Christian (7/5): Klassisches traditionelles Hotel für Familien mit Kinder - Traditionelles klassisches Hotel . Nettes bemühtes Service und Rezeptions- Personal. Preis okay. Sauber. Genügend Parkplätze wenn auch leider keine Garage. Eiskratzen im Winter angesagt. Kunden mit Getränkpauschale 8 euro pro person sitzen leider im alten Bereich . Ist eher nur für Eltern mit Kindern geeignet. Dort geht es ziemlich zu. Alle anderen sitzen im schönen neueren Bereich. Trennung administrativ wahrscheinlich nötig. In Ferienzeiten mit viel Kunden waren Getränke wie Bier, Wein und auch Speisen oft längere Zeit aus. Ausstattung schon etwas in die Jahre gekommen. Zb alter Speisesaal. Saunabereich für ein so gr hotel in Ferienzeiten zu klein. Gäbe noch Potential zu erweitern. Saunabereich aber sauber. Kinder unter 14 sollten wie üblich nicht zugelassen werden. Ruhezonen!!
• Jelena (8/5): -
• Katarína MUDr. (9/5): Krásny hotel, skvelá poloha, okolie nádherné, tiché, Blízko do centra - Poloha, lokalita vynikajúca. Okolie krásne, tiché, vedľa parku. Blízkosť centra. Hned pri hoteli zastávka ski busu. Interiér veľmi pekný, čistý, milý a ochotný personál. Služby výborné, kuchyňa skvelá. Naozaj skvelý pobyt, ďakujeme Zle tesniace terasové dvere, prepúšťali chlad.
• Bernhard (8/5): -
• Helmut (7/5): - Ich hatte ein Problem... Aufgrund eines unvorhergesehenen KH-Aufenthaltes meiner Frau musste ich um einen Tag früher abreisen , den ursprünglich vereinbarten Preis musste ich jedoch bezahlen. Dies fand ich als Stammgast nicht o.k und hab mich sehr geärgert!!!
• Mathias (5/5): -
• Lydia, MMag. (10/5): Komme gerne wieder wenn sich ein Grund ergibt (dieses Jahr Ski Opening) mit meiner Tochter - Lachs, Sekt zum Frühstück - Kuchen am Nachmittag;.-) extrem freundliches und hilfsbereites Personal vom Empfang bis hin zu den Raumpflegerinnen Öffnungszeiten Salzgrotte - konnte ich leider nicht nützen
• Paweł (10/5): -
• Said (8/5): Super Hotel in Top Lage - Top Lage und sehr schön, super organisiert. Das Hotel und die Ausstattung ist schon etwas in die Jahre gekommen aber das stört nicht wirklich.
• Erwin (10/5): Preis Leistung Abendessen sehr gut - Frühstück und Abendessen ( Buffet) sehr gut
• Raphael (10/5): -
• Finder (10/5): -
• Butzki (4/5): Enttäuschender Aufenthalt - Tolle Aussicht vom Zimmer Massage ist sehr zu empfehlen Beim Bezug vom Zmmer noch Haare am Boden im Bad Wellnessbereich sehr kalt sowie Ruheraum, Pool und Poolbereich. Leider kein Getränke wie Wasser oder ähnliches im Wellnessbereich was eigentlich üblich ist bei anderen Hotels.Trockenfrüchte oder Obst war ebenfalls nicht im Angebot. Reinigungspersonal betrat Unser Zimmer ohne zu Klopfen in der Früh für uns etwas gewöhnungsbedürftig. Frühstücksraum hatte leichten Kantinen Charakter. Tische sehr eng aneinander gestellt so das man ständig hin und her schieben musste das jeder vorbei kommt. Das Buffet wahr sehr überschaulich am Morgen und Abendessen. (Halbpension). Im großen und ganzen war für uns der Aufenthalt eher enttäuschend. Ein zweiter Aufenthalt kommt für uns nicht in Frage.
• AngelicaMa (8/5): -
• Johann Ulrich (9/5): - Da ich es gewohnt bin in einem kühlen Schlafzimmer zu schlafen, musste ich die ganze Nacht über das Fenster gekippt lassen. Das finde ich irgendwie schade, dass man so viel Energie verschwenden muss.
• Arnold (9/5): -
• Ruth (7/5): - Sehr gutes Frühstück, nettes Personal Wasser im Schwimmbad war zu kalt, zu wenige Liegen vorhanden.
• Anita (9/5): -
• Stephan (7/5): -
• Dr. Zorica (9/5): -
• Peter (10/5): - Wir hatten nur Nächtigung + Frühstück. Ein extellentes Abendbuffet war für geringen Aufpreis verfügbar. Kinder hatten viel Spaß im schönen Pool.
• SAUD (6/5): -
• Eduard Czeloth (9/5): - Service an der Bar könnte besser sein
• Antje (10/5): - Sehr nettes Personal, sauberes Zimmer,tolles Buffet
• Radim (10/5): -
• Rene (9/5): Urlaub den man nicht so schnell vergessen wird :-) - Zimmer waren sauber und ein kleiner Balkon auf dem man Abends noch schön sitzen konnte und die herrliche Aussicht zu genießen Frühstück und Abendessen waren vollkommen ok man hatte immer etwas Auswahl und schmeckte auch immer sehr gut
• Vera (9/5): -
• Irene (10/5): Perfekt - Umgebung Hotel Essen
• Martin (8/5): -
• Aliya (10/5): -
• Viktor (9/5): -
• Filip (9/5): -
• Saskia (10/5): -
• Jana (9/5): -
• Ralf (8/5): - Hotel mit sehr gutem Essen (HP) und aufmerksamen Personal. Das Schwimmbad war sehr angenehm.
• Tunbola (8/5): - It was quiet ,the food was good ,the receptionists were nice, the pool was good and the beds were comfy
• scj208 (10/5): Great hotel! - What a great hotel! Booked a part of our all inclusive ski holiday from the UK. Positives - * Great location - a 10 min walk from the town * Ski shop - Onsite, with storage and drying racks too * Ski bus stop - Literally right outside the hotel * Buffet meals - A great selection at every meal * Bedroom with balcony - Great size bedroom with plenty of storage. Powerful shower with lots of hot water * Cleanliness - Everywhere was very clean * Swimming pool, (naked) sauna and treatment rooms - All onsite * Friendly staff throughout * Lift - to all floors Negatives - * Drinks package encouraged, but was cheaper for us to do ‘pay as you go’ instead * Twin bedroom - was a double bed with 2 single duvets. Absolutely fine for my daughter and I but I wouldn’t want to have those rooms with a work colleague! * Dated - The hotel decor was a little dated but we still loved the whole place. Overall we loved this hotel, and after visiting during ski season, are now considering returning in the summer too!
• Yulia (10/5): Exceptional - Beautiful hotel with a great wellness area. Very good breakfast & dinner. Perfect place for ski holidays. A lot of entertainment activities in the evening. Every morning hotel visitors received a brochure with most important information about the weather and other daily activities We liked everything
• Adéla (7/5): Good - Location, parking, pleasant staff at restaurant Hotel is more 3*, with older facilities but specially due to its average services. Breakfast was very basic, no fresh bakery - only white bread, thawed danish pastry ( no home made or freshly made ), no fresh eggs offer ( only cold boiled and sramble eggs). When arriving you are told to order “ unlimited drink package” - if you dońt consume beer or very sweet limonade it is not worthy, because you pay for unlimited still water or soda( no mineral water), offered wine is tank wine no bottled wine and just one type. Dinner were better but not 4* level. Restaurant staff was pleasant. Hotel spa/ swimming pool is not guarded - we went twice but had to leave, pool was full of kids playing with balls even it is forbidden.
• Adi (9/5): Superb - The food, location, amenities, staff and everything else was great. Public bus that takes you to ski gondoles is right in front of the hotel. Swimming pool and SPA in general was very clean and nice. I have to mention the food again. It was awesome, especially the dinner! Unfortunately, the pillows were not good. They were too soft and thin, which made it almost impossible to sleep well. Also, the price is pretty strep, even though it was the peek season in winter.
• Tina (8/5): Very good -
• Volodymyr (10/5): Exceptional -
• Dhruman (7/5): Good -
• Chris (3/5): Poor -
• Mathias (4/5): - This is an old hotell that has failed to modernize
• Silvia (8/5): - Das Preis-Leistungs-Verhältnis war für uns als Familie gut, da kann man eigentlich meckern. Das Frühstücksbuffet war nicht sehr abwechslungsreich, aber in Ordnung. Auch beim Abendbuffet fand sich immer etwas. Der Service im Speisesaal lief mitunter etwas schleppend, was aber auch mit der personellen Ausstattung zu tun gehabt haben dürfte. Es waren recht wenige Kellner/ Kellnerinnen für viele Gäste zuständig. Insgesamt hatten wir eine gute Woche. Kann man machen und auch weiterempfehlen.
• Andrew (8/5): Very good -
• I (8/5): - Nettes, sauberes, gut gelegenes Hotel, mit schönem Pool. Das Zimmer war ausreichend gross für 2 Zustellbetten für die Kinder. Wir hatten Halb Pension gebucht. Es war ein Gutes Frühstück und beim Abendessen immer was dabei was geschmeckt hat. Für 3 Nächte Optimal.
• Ahmad (10/5): Exceptional - Breakfast/dinner was awesome. There was a great variety. Rooms were nice. Reception staff very helpfull.
• Goce (8/5): - Good
• Almahmeed (10/5): Exceptional - The room was spacious
• Michael (9/5): Lovely hotel , great ski resort - Breakfast , evening meals were great food. Drinks package is good. Free bathrobes and slippers for wellness. Lovely hotel , very large , nice atmosphere. Could do with more snow , but as end of season , the lack of snow is to be expected.
• Macle0dM (4/5): Budget Hotel. - This hotel is more like a club hotel or hostel. Very busy, very noisy and basic dining. As a result the standard of accommodation, facilities and service is basic. Not good value for money and similar to an average 2 Star hotel. Children everywhere even playing football in the corridor outside our room. Location is good for access to the town of Bad Hofgastein and skibus stops in front of the hotel.
• Venture39017433233 (2/5): Horrible and waste of money - Horrible experince, staff was rude and the food wasn’t fresh. The rooms were small and they stank. DONT GO THERE!!!! They kept saying rude things and we wanted to go into the pool and they kept denying without a reason. We wouldn’t recommend to anyone it’s a waste of money.
• 763rhiana (10/5): Such a friendly, welcoming hotel. - One of the best ski hotels I’ve stayed at. Staff were great, spa facilities very good, food exceeded expectations and the drinks package was good value for money. Live music provided a good way to finish the evening. The cakes in the afternoon were an added bonus and were delicious. The rooms are a little dated, but the beds were comfortable and the room was very clean. Fab to have ski hire on site with a very personable professional to serve you. Communication about the activities going on each day was great and I would highly recommend this hotel.
• 621mafrad (6/5): Not a 4 star hotel. - Not a 4 star hotel. 3 is more accurate. Rooms very basic and very dated. Bed was comfortable. Bathroom light took about 10 attempts to switch on every time I presume because of a loose connection and light over shower went off several times I presume because of condensation when showering. The noisiest hotel I have ever stayed in. No soundproofing between rooms. I could hear whenever someone went to the bathroom each night. Doors were paper thin. Huge traffic on corridors and stampeding children was very disruptive. Very poor sleep despite bed being comfy. Ski storage not secure but adequate. Staff were very nice (except one extremely rude older lady who seemed to be in charge of housekeeping). Food was adequate but not wonderful, breakfast was nice with perfectly fine selection. Would definitely not stay again. Poor sleep and did not look forward to returning each evening.
• paulgI8173UD (6/5): Acceptable hotel with compromises which are reflected in price. - Acceptable ski hotel, decent food, good pool, but issues with some staff/policies and compromise on location, albeit think this is reflected in price. We had an issue with the format of the rooms we had been allocated. Rather than seek a solution the reception manager was intransigent and refused to do anything. Luckily Crystal rep was excellent and sorted it. Also the drinks package doesn’t really work. For €8 per guest per day you can drink unlimited wine beer with dinner. The problem is you can’t take your drinks to the bar to finish them in comfort. When one of our party tried to do that they were treated as if they were some kind of criminal. Possibly down to language barrier in part but was embarrassing for the guest. The hotel is 20 min walk to lift, but busses from outside are regular, but stop at 5pm. Apres in Bad Hofgastine is limited to a couple of bars near the lift, didn’t see any bars in town near hotel. This means hiring locker in shop near lift or carrying skis if you miss last bus. Bar in hotel is fine , but a bit dull. There’s not much happening nightlife wise in Bad Hofgastine at all really, if you want more action Bad Gastine is more lively. Food is buffet and wasn’t massive choice or variety for the size of hotel, but was very tasty and good quality. Rooms fine if a bit small. Hotel might have been a palace when it was built, but a bit tired now, but clean and functional. Pool and hot tub is decent though. Ski school takes place in Angertal which means you have to get to the bad hof lift, then further 20 min bus journey. Buses work well though and give easy access to the other slopes covered by area pass. In summary this hotel comes with a load of compromises, (especially location) but we were aware of them when we booked and I think they were reflected in the price. The main things such as food, comfort of hotel etc are fine.
• Yoanna (3/5): Poor - Disastreous place. I got food poisoning. Heating did not work..so I froze to deal.. the shower was broken. Receptionist - the senior personas and a blond lady very umpolite, rude, and totally 0 customer service. I have never felt so badly treated in a hotel. All from the moment of arrival until I left a horrible experience.
• Michael (6/5): - Durchschnittliches Hotel, in die Jahre gekommen, aber OK. Pool gut, Spa sonst klein. Essen gerade noch OK, aber alles, inkl Hauptspeisen, vom Buffet. Eine tägliche Getränkepauschale wird einem nahegelegt. Entspricht etwa 2 Getränken, sind aber auch selbst zu holen. Saftautomat, Bierzapfhahn und kleines Weinfass weiss - rot. Alles in allem hätten wir uns zu zweit in einem einfachen, herzlichen Haus ebenso wohler gefühlt wie in einem etwas höherpreisigen Haus mit gehobenem Service. Preis Leistung gerade noch OK. In einem Hotel mit diesem Namen und dieser Preisklasse würde ich Hauptspeisenservice an den Tisch und Minibar oder Wasserkocher oder Kaffeemaschine am Zimmer gut finden.
• Sergey (10/5): Exceptional - Excellent hotel, large room, very clean, good location. Varied and delicious breakfast and dinner. Beautiful garden with facilities for children. The hotel staff is very kind. Very good and large pool. Highly recommended! It would be nice if there was a kettle in the room
• Alexander (4/5): Bad energy in the room. Staff in restaurant is not client oriented. Not so fair price. - Main Hall. Bad sleep. Bad energy in the room.
• Ali (10/5): Exceptional -
• Mustansir (9/5): Excellent Experience - Very good hotel. Excellent location. Very polite and helpful staff. The timings of the facilities are very less. All facilities closes very soon.
• Verified traveler (10/5): - Wir waren sehr zufrieden und kommen gerne wieder.
• Steffen Lintrup (6/5): Ok til prisen - Fint hotel, men pool Manden var fin til prisen
• Karla (4/5): Could be better. - The peraonels at the dining area are very nice and warm to the guest. The food is great too. The room is spacious. and great location for viewing. Sadly the spa/wellness is only available from 14:30 until 19:00, so the next day we totally didn't manage to even use one of the spa facilities as they are from Monday til Saturday and you need to check out by 10 already. Even the indoor pool is cold for our toddler, so even that wasn't utilized at all. The front desk woman seems to be tired of her job and she's very unwelcoming.
• Zbyněk (5/5): Noise, older equipment, Nothing exceptional - Small selection of food Noise from the corridor and surrounding rooms Older worn equipment Overcrowded swimming pool and sauna center
• Rudolf (8/5): Man fühlt sich wohl. - Sehr gut gelegenes Hotel mit einem grossem Hallenbad und sehr schönen Wellnessbereich. Gutes Frühstücks- und Abendbüffett.
• Keval (10/5): Exceptional -
• Leonard (10/5): Very good staff, excellent meals. -
• iandC206YU (6/5): You must stay in the same seats! Don’t get the beverage package - Good things: 1.the hotel is clean and the bedrooms are comfortable 2.warm showers 3. Excellent location for daily bus to the gondola Things to improve: 1. Rules rules rules…the hotel make you sit at the same table every meal. We were placed in a dining room with no windows which was a tad miserable when other diners had lovely views of the mountains so my wife and I and two small children decided to sit in the main restaurant for breakfast the following morning. We didn’t realise the table was reserved for a Dutch family. When they came to sit down we apologised and said we would move. The Dutch family were not bothered at all. The waiter rushed in and started to tell me off “you must sit at the same table”. He was very rude to the point other guests said to me “that was uncalled for”. To be fair we were given a table in the main restaurant after this incident for other meals but were told strictly to not move again…not sure what punishment there would have been if we had. We didn’t dare find out 2. Rules again! Avoid the “beverage package”. On the first night you are offered this. All you can drink from the beer taps, wine taps and soft drinks coke etc during dinner in the restaurant. The catch is you are only allowed one type of beer (kaiser) which is v average. But that’s fine. (The wine is not great by the way but what can u expect in this deal). The problem is they give you a 200ml glass so you are forever going up to refill. There is so much waste as the tiny glass means you can’t pour a proper beer and everyone has foam. An Irish family near us tried to take a bigger glass from the bar and use it in the restaurant (I think they even bought a pint in the bar to do this). The bigger glass was confiscated by the waiting staff! Not conducive to a relaxing holiday! Makes you feel like they’re trying to rip u off. 3. The food is bang average and very salty. Also don’t wear nice clothes in there as they end up stinking of food! 4. There is A very limited supply of afternoon cake! No drinks served with the cake. All the cakes taste the same! V high in sugar and a bit tasteless imo 5. Hotel is not family friendly at all. When we went there were hardly any families. Only >55 year olds it seemed
• Iulia (9/5): Superb - Location was great, close to everything. Food was also good, tasty, lots of options both for dinner and breakfast. SPA area was a little bit small and crowded, but it was also full ski season. Overnight was coldish in the room. There was indeed an electrical radiator to use, but I’m not a big fan of them.
• aw604 (6/5): Mixed experiences. - Stayed here during school holidays in February so as you can imagine the hotel was full and very busy. I didn't use any of the spa pool or wellness facilities as all the time we devoted to skiing so I won't comment on them. I'm not a fan of buffet food so I thought I would not like this aspect of the hotel. Unfortunately it was worse than I expected. The queues for the food and drinks made it feel like a dinner hall rather than a 4* hotel. Some of the combinations of foods were confusing. For example one evening for a main course there was a tasty meat dish in sauce but the only vegetables on offer (except potatoes) to compliment it was a half roasted tomato with cheese?? I would have expected some carrot batons or some fine green beans for example. There was a drinks package available where residents were invited to 'drink as much as they can.' This was actually said too us when we checked in!! Some of the guests took this literally and regularly came back to their tables with wine glasses so full they were almost spilling in their way back to the tables. Breakfast was a similar affair with queues at every station with always at least 4 persons waiting for a sole coffee machine. They did provide coffee butlers (jugs) but the coffee was not as hot or tasted as good. Two mornings scrambled eggs was emptied onto the warming trays icy cold and was particularly unpleasant. This must have been a mistake as it was not repeated again. The room was fine and always kept clean and tidy. Tea and coffee making would have been nice but not a deal breaker. The ski room was always busy during the start of the day to be expected and a couple of extra seats would have been nice. The heated boot rack only started working on the final day. Was it broken previously or has someone not bothered to check if it has been switched on our whatever?? What I found particularly unpleasant was the many places around the hotel which smelled either of smoke or stale smoke. The combination of a hotel offering 'wellness, health and spa' facilities and the smell of smoke doesn't go together. I'm not sure if there are smoking rooms or if it is the staff having sneaky cigarettes, it put me right off. As a country Austria needs to join with lots of other countries and segregate people who want to smoke away from people who do not wish to smell it. Hotels however can create their own rules and get ahead of the game which would also give them an advantage over their competition.
• Weebaldy (6/5): Ski week in a basic room. - We stayed here for a weeks ski holiday, picking this hotel as it appeared to be reasonably good value. Essentially, you do though tend to get what you pay for. We has a small double room on the second floor with a balcony. It is by modern standards very basic and not at all up to that of a 4 star hotel. A very basic double bed with one side right against the wall. There is no kettle or facility to make drinks in the room. On the opposite side of the corridor is a staff office. As such, the housekeeping staff are coming and going from early in the morning, chatting away in the corridor. Vacuum cleaners starting at about 8 am when breakfast goes on until 10. In short, not much consideration for guests that may not want to be up early to catch the first gondolas etc. In the landing area next to the lift, it smelt of cigarette smoke most of the time which isn’t pleasant. Dining is again a fairly basic affair being self service. Food is plentiful but bland , could be compared to school dinners . The pool area is nice, the whirlpool is colder than you would expect. Normal hot tub temperature’s are about 38, this was probably about 33-35 at a guess. Saunas are ok. Bar staff are efficient and friendly enough, as are reception. Shuttle buses which are included in your lift pass are efficient and the nearest stop is convenient,right next to the hotel. Great ski areas and mountain restaurants. In summary, I would return to Bad Hofgerstein ski area but would probably opt for a different hotel or chalet/apartment.
• Alixon64 (10/5): Wonderful stay - This is a very nice hotel , close to the gondola and just a 5 minutes walk to the city center. We had a spacious quiet room with a balcony with a comfortable bed and a large size bathroom. The food in the restaurant was excellent . Our waiters couldn't do more for us, special big thanks to L.Szabosh and R.Gregor! The spa facilities were also good, including thermal jacuzzi bath ;)
• Joshua (1/5): Bad -

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