EPIC SANA Luanda Hotel

Location: Rua da Missão, Luanda, ao

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 02:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Nightclub
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Family rooms
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Ironing service
• Hot tub/Jacuzzi
• Car hire
• Sauna
• Massage services
• Currency exchange
• Hammam
• Shared lounge/TV area
• Shuttle service (additional charge)
• Concierge service
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Heated pool
• Evening entertainment
• Lower bathroom sink
• Emergency cord in bathroom
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Spa/wellness center services
• Steam room
• Beauty Services
• Manicure
• Pedicure
• Personal trainer
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• CCTV outside property
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Thermometers for guests provided by property
• Key card access
• Broadcast Live sport events
• Cooking class
• Aerobics
• Supervised childcare/activities
• ATM/banking
• Television in common areas
• Nightclub
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Access to nearby indoor pool
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Beach umbrellas
• Free pool cabanas
• Pool sun loungers
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Concerts/live shows
• Art gallery on site
• Wine release events
• Reception hall
• Exercise/lap pool
• Japanese garden
• Secured parking
• Garage
• Health or beauty spa nearby
• Swimming nearby
• Rooftop garden
• Vegetarian menu options available
• Bulk dispenser for toiletries
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Special Offer - Double or Twin Room

  The spacious twin/double room offers air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a hairdryer. The twin/double room provides a mini-bar, a safe deposit box, parquet floors along with a carpeted floor.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Private bathroom
  • Slippers
  • Satellite channels
  • Hardwood or parquet floors

• Double or Twin Room

  This spacious room comes with a satellite LCD TV, a modern bathroom and views of Luanda.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Satellite channels
  • Interconnected room(s) available
  • Hardwood or parquet floors
  • Cots

• Suite

  This large 1-bedroom suite offers a lounge with a sitting and dining area, and a spacious terrace overlooking Luanda.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Bathrobe
  • Desk
  • Seating Area
  • Private bathroom
  • Slippers
  • Satellite channels
  • Additional toilet
  • Sofa
  • Hardwood or parquet floors
  • Cots

• Premier One-Bedroom Suite

  This apartment comes with a kitchenette, a dining room and a sitting area.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Cots

• Deluxe One-Bedroom Suite

  This apartment comes with a sitting and dining room, a kitchenette and a dressing area. There is also a spacious terrace offering views of Luanda and Luanda Bay.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Cots

• Premier Two-Bedroom Suite

  This apartment comes with a dressing area, a guest bathroom and a sitting/dining area with kitchenette.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Bathrobe
  • Refrigerator
  • Desk
  • Seating Area
  • Microwave
  • Dishwasher
  • Washing machine
  • Private bathroom
  • Slippers
  • Satellite channels
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Dining area
  • Electric kettle
  • Cots

Guest Reviews

• edmundo (8/5): -
• Arnaud (10/5): C’était vraiment top! - L’accueil en permanence ! Rien
• Raghu (10/5): -
• Ana Paula (7/5): Preconceito - Arrumação, limpeza, kit de boas vindas, elevadores funvlcionais, parque de estacionento Cobrarem-me os pequenos almoços em meio ao corredor, quando os mesmos estavam pagos desde o checkin
• Jonas (8/5): -
• Diana (7/5): -
• Federico (9/5): - The management, in particular Bruno The bed The views
• Lucy (9/5): I'll surely be back when you review your charges - I loved the ambience, the food, the room space...quite a lot and ever smiling staff The charges were extremely high for two days
• ROBERTO (8/5): -
• Matule (9/5): Wonderful - Staff was very friendly, good location, excellent breakfast, the bed so comfortable N.a
• Vanessa (10/5): - Very nice, good staff and amazing location. Best hotel in the city Nothing to complain about
• Makiesse (8/5): -
• Brian (9/5): -
• Andi (10/5): -
• Tiago (8/5): -
• Henrique (9/5): Excelente - A cidade de Luanda esta mto bonita Nada
• Gourgel (10/5): Excelente Stay - Staff was very friendly and helpful. I was given a free upgrade on my booked room.
• JOSE (10/5): -
• António (10/5): Que façam cada vez melhor - Excelente Tudo
• Frederico (7/5): -
• Cláudio Lopes (9/5): -
• Peng (9/5): -
• Enrico (8/5): -
• Tiago (7/5): Não vale o custo benefício - Estrutura da acomodação muito boa. Hotel é muito caro pelo que oferece. Além disso, o valor a ser pago na acomodação não corresponde ao contratado na booking. Isto porque, na booking o valor é anunciado em dólares americanos pelo próprio hotel; quando você chega para pagar, o hotel faz uma conversão de câmbio totalmente abusiva pra moeda local na qual você deve pagar; com isso, o valor pagar aumenta substancialmente (mais de 20% a mais do preço anunciado na booking).
• Anadia (10/5): Adorei imenso 🥰 - O quarto muito confortável, gostei imenso Gostei de de tudo, principalmente do atendimento
• Fernando (10/5): -
• FRANCINE (10/5): Cet hotel a rendu encore plus agréable notre séjour àLuanda - J’ai tout aimé dans cet hôtel ! Le tarif payé ( prélevé sur la carte) a été beaucoup plus élevé que le tarif annoncé 😞du apparemment à un taux de changé beaucoup plus haut
• FRANCINE (9/5): Séjour Confortable, Agréable, Calme! - Un vrai 5 étoiles ! La literie et les équipement sont impeccables. Le petit déjeuner d’une excellente qualité et variété. Le personnel est très professionnel. L’eau chaude qui tarde à couler dans les douches
• Jaqueline (9/5): - Quartos tem ferro ufff maravilha
• Mariko (8/5): Enjoyable - Cleanliness and spa Too busy with weddings
• Mojisola (9/5): Epic Sana Hotel is great place to stay. It's a no fuss hotel with helpful front desk crew - I enjoyed my interaction with the staff ... From arrival at the front desk the boys were welcoming, helpful and professional. This was the mood through our my stay. Improved communication in English amongst the larger staff especially at breakfast, restaurants and spa. The room cleaning crew can be forgiven but they made up for it by having the rooms cleaned and fresh each day.
• Seedat (6/5): A nice hotel but poor service resolving errors - The hotel was very upmarket and it has nice facilities I was overcharged for the room and the manager promised me a refund on checkout. This was not passed on at chexk out. Its very unprofessional and disappointing. The manager should have rectified the error immediately and not left it for checkout. This ruined what would have otherwise been a pleasant stay.
• Ana (7/5): -
• Michael (8/5): -
• Vladimir (1/5): -
• Gang (6/5): -
• Ermelinda (9/5): -
• Bruno (8/5): Não fosse o engano no check in e teria correspondido totalmente ao que pretendia. - Quartos, localização, restaurante português check in muito demorado e com engano
• Domingos (9/5): -
• Etareh (10/5): -
• STEPHEN (6/5): - I paid more money they promises to refund but until now they are not yet done so
• Nolan (9/5): Excellent hotel, would have been a 10 but I had one dislike… - This hotel was epic, as the name implies. It’s a very nice large skyscraper building with excellent rooms and amazing, welcoming staff. For the first time ever at a hotel accommodation I had food (even though it was a small meal) waiting for me on my room table when I checked in. The restaurants within the hotel served amazing food and drinks and had great vibes. The lounge/restaurant on the top floor was lovely and had amazing panoramic views of the city. There’s also a pool on the second floor, spa & wellness center on the bottom floor, and more. Breakfast served in the morning was superb! Unfortunately I’m gonna take 1 point off because I thought the airport transport service they offered was way too much. For a 15 minute ride to the Luanda Quatro 4 de Fevereiro international airport they charge $165 USD one way while I found other legitimate drivers on TripAdvisor outside the hotel that provided the same transport for wayyyyy less. I know this hotel caters to the high end individuals but when a 1 hour massage in the Spa at this same luxury hotel cost just half the price that really stood out to me… too much for a 15 minute airport transport.
• Pedro (8/5): -
• giorgio (10/5): - Posizione ottima. Staff disponibile e estremamente cortese. Servizi e ristoranti di qualità. Vista ottima
• Tereza (10/5): -
• Eunice (9/5): - A localização, organização e limpeza dos cómodos. Várias opções de restaurantes e culinária de vários países. Pequeno almoço com muita variedade. Climatização do quarto
• ines (10/5): -
• Blake (8/5): A good option for business travel - The staff are really friendly at check-in and in the breakfast restaurant. The room is comfortable and the bed is decent. Generally speaking, it is a good standard, but could do with an update Like most things in Luanda, it offers poor value for money with high prices. The staff at the pool bar could be more attentive and quicker when taking orders.
• Ali (7/5): 4 star feeling in a 5 star building, great location - definitely take it if it’s a good deal but if matching in price go - The location and many of the staff - gym and spa Food - minibar - some staff need revisiting. The Rooms are relatively well maintained (except for some minor mould in the shower - which was already there during my 2018 visit), that said they are starting to feel dated.
• ines (10/5): Merveilleux - Tout était parfait. C’est la deuxième fois que je vais à epic sans et j’y retournera. Merci beaucoup pour l’accueil. Rien à dire.
• Peer (6/5): - All three restaurants have only QR code menu. Completely inappropriate for a fist class hotel. Well, this place is not at all what it used to be.
• Samuel Miranda (8/5): - As instalações A localização
• Gracia (8/5): -
• Martina Claudia Da Mota (8/5): -
• Queen (9/5): Superb -
• Martina (7/5): Good -
• Martina (8/5): Very good - Restaurant are exceptional
• Departure33565791942 (4/5): Clogged sink and bar is a waste of money and cheat on cocktails - The washrooms always get clogged and SINK OVERFLOWS, they do a temporary clean up and it happens again and again, DO NOT ever get cocktails by the pool or the hotel . Absolute cheat, they literally give u just juice and sugar, no alcohol in the drinks and is a waste of money. The hotel is alright and has a good gym and pool side but the pool water is kept VERY COLD hence no one actually swims in it. Poorly managed hotel but if not it would have been great.
• Vincent (9/5): Epic Sana Luanda - Excellent stay. Staff is charming and attends to your needs. Really, a great hotel Maybe the shower could have a seal to avoid water going out on the bathroom floor. Really minimal
• Marisa (9/5): Really great and I’ll be back! - The front desk staff are fantastic! And the location is great and the beds are comfortable. The room is good too, it’s spacious and has space to relax and to work. It’s also lovely how you get little “welcome to Epic Sana” treats. Little touches like that are sk lovely. Some small things could be improved. For example, don’t have the cleaner try to come into the room 3 times before you check out. And have more than one mug in the room and have better quality cutlery. Provide little milk sachets for your South African (inspired by the British) guests :) so we can have coffee or black tea with milk. It’s not a lot to ask for the price…!
• Marisa (9/5): Superb -
• Julia (10/5): Exceptional -
• Arthur (4/5): Watch out for currency conversion! - The reservation was confirmed in USD, but at the time of payment, the amount was converted to AOA using an exchange rate about 10% higher than the market rate. As a result, the final amount paid ended up being more than what was originally agreed. To avoid surprises, it's best to pay in advance and in foreign currency whenever possible to lock in the quoted price. As for the hotel: although it's a bit old and the facilities are somewhat outdated, it is well maintained and the service is attentive.
• Armand (10/5): Exceptional -
• Safiya (10/5): Exceptional -
• Antonius (9/5): Superb -
• Paulo (8/5): Very good -
• roryjdoyle (8/5): Epic Sana Luanda - Excellent fully equipped business hotel in Luanda. Two swimming pools. Huge gymnasium. Steam,Turkish bath and spa. Rooftop Japanese restaurant. Request high floor and sea facing room when checking in. Very spacious hotel. Good for meetings and events.
• Ankish (10/5): Exceptional -
• GuidoD673 (8/5): Excellent hotel. Good location. - Considered the best in Luanda, Epic Sana is surely a very good hotel. Rooms are comfortable and well-equipped with necessary amenities. It has a good sports center and gym. It offers different, and equally good dining options. Breakfast is the best I have had so far in Southern Africa with all allergens clearly displayed. So I would definitely recommend it. Only two slightly negative remarks. A couple of times, particularly over the week end, I went to the gym and hung the sign "make up my room" on my door. After 90m I would have expected it to be made so that I could have a shower and resume working. This was not the case. I have some food allergy. A couple of times I asked some small variations to my dinner such as having rice instead of french fries as side order. It should not make any difference, or they could have charged extra. Instead they refused or told me that if I had wanted rice i should have ordered steak as main dish and nor shrimps
• 336jamesn (2/5): Bad experience - This hotel serves horrible food. I had to send something back as it was fool of bones and very poor quality meat. An employee named Domingos came to my room and insisted I pay for it even though I sent it back in its entirety. What restaurant in the world charges for food that is sent back? All the restaurants here only have menus with QR codes which is extremely annoying. Have also had several problems with the appliances in my room. I can’t recommend this hotel. The staff are poorly trained and the general manager is unresponsive to emails.
• Sneh (8/5): One of the best options to stay in Luanda - Location and friendly staff. Very less vegetarian food options
• Susana (9/5): Superb -
• Lakhani (6/5): Pleasant -
• Jonas (7/5): Good -
• amukutuma (10/5): Best Hotel for Business in Luanda - Rooms are well designed with comfortable bed and excellent working desk. I also found the variety of restaurants in the hotel was great. The hotel was quiet and good for business meetings and/or meeting friends and family in the available lounges. One thing to watch for: people still smoke indoors; in public places including bar and restaurants!
• Gordon (8/5): I will return - The Staff serving in the Restaurants were really outstanding. They were extremely helpful. I ordered Room service Breakfast on my last morning as I had to leave at 06h30 for the Airport. Despite 3 confirmations, it never arrived. Not only was this disappointing, but I paid for it.
• Pipah16 (9/5): Great but the AC DIDNT WORK WELL, 1120. Love it will stay again -
• Etareh (10/5): Delightful and Lovely food - Ambience and lounges Fruits and pastries to welcome you to the room Nothing at all
• Etareh (10/5): Exceptional -
• annamS357IR (10/5): Fantastic hotel in Luanda - Stayed here twice, a total of 5 nights. Excellent comfort, amazing service and fantastic food and drinks. Loved the breakfast! Bathrooms had big luxurious showers. Highly recommend a happy hour gin and tonic on the patio by the pool. Customer service was incredible, very friendly and accommodating.
• Alcina (10/5): - Wonderful service and facilities. Staff was very friendly on the hotel, spa area, Restaurant in front of swimming pool, security staff and others. Internet works great, breakfast buffet is amazing also the food at the restaurant oragami. We had an excellent time at the hotel. Thank you!
• Saood (10/5): Exceptional -
• Shay (8/5): Very good -
• Bruno (10/5): Exceptional -
• Nicolette (10/5): Exceptional -
• Brian (9/5): Superb -
• Patrick (7/5): Good -
• Dakhra (10/5): Exceptional -
• Adeeb (10/5): An excellent Hotel serving sumptuous cusine and hotel staff is courteous, helpful and professional - Food and services
• Capt. (10/5): Exceptional -
• mmQ1547SC (4/5): USE THE SAFE - My sister and I spent 9 days at this hotel. The bed was comfortable although the level of cleanliness could be improved. It wasn't a major issue. Breakfast was good and some staff friendly. So all seemed to have been OK until we returned home. I found that one of my perfume bottles had been emptied. Someone appeared to have used a syringe to remove the perfume from the bottle and used a different cover so that it wasn't noticeable. See pictures attached. As soon as i realised this I messaged the hotel and within 10 minutes someone replied that their staff had denied any involvement. No proper investigation, just asking staff. They didn't seem to worry that someone amongst their staff members is stealing from their guests.... in a very professional way. So if you want to use this hotel, USE THE SAFE. Shame it's not big enough!
• Mariolis (10/5): - Wonderful and Safe
• Vaina (9/5): Superb - Nice hotel, nice staff, excellent food, safe place.
• Marina (10/5): Exceptional - Everything Nothing
• Mandy (9/5): Superb -
• RafikiLondon (8/5): A Wedding Anniversary in Angola. - First time in Angola, so everything was new to me. Also no real expectation. Pleasantly surprised with the very helpful staff and smooth operations of the hotel. Lovely views from the 14th floor room, over the city to the "inner harbour" and the island beyond. Clean and comfortable rooms - and importantly two large bottles of water. Stayed overnight and had a good pool-side wedding anniversary dinner.
• X8549EGjamesg (2/5): Do not wander off the grounds - Very expensive and the neighborhood is too risky to walk. Took 30 minutes to get an overpriced beer. I travel frequently all over Africa and am not happy. Room is nice and clean as a positive but service sucks. Asked for an iron and got a horrible scratched up iron to use on my work clothes.
• Bestintow (10/5): Will return - Located in the heart of the city a modern clean and well presented hotel with all the services a business traveller needs. Rooms were spacious with all the usual amenities you need. Breakfast and dinner were very good with fresh food options.
• Delma (10/5): - Fantastic Staff. Great Breakfast options

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