The Jensen Potts Point

Location: 71 Macleay Street, Sydney, au

Star Rating: 2 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:30 PM

Check-out: 10:00 AM

Amenities & Facilities

• Guest education on local ecosystems and culture
• Non-smoking rooms
• Air conditioning
• Family rooms
• Luggage storage
• Express check-in/check-out
• Fax/photocopying
• Tour desk
• Non-smoking throughout
• Concierge service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• Delivered food - securely covered
• Thermometers for guests provided by property
• Television in common areas
• Express check-in
• Free wired internet
• Internet access
• Housekeeping on request
• Guest education on local ecosystems and culture

Rooms Available

• Compact Double Room, 1 Double Bed, Non Smoking, Shared Bathroom

  1 Double Bed

  108-sq-foot individually decorated room with a balcony

  
  

  Internet - Free WiFi

  Food & Drink - Refrigerator, coffee/tea maker, and electric kettle

  Sleep - Blackout drapes/curtains and bed sheets

  Bathroom - 7 bathrooms, shower, and rainfall showerhead

  Practical - Laptop workspace and iron/ironing board (on request); cribs (surcharge) available on request

  Comfort - Air conditioning, climate-controlled heating, fresh towels every 2 days, fresh bed sheets every 4 days

  Need to Know - Weekly housekeeping

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Refrigerator
  • Desk
  • Electric kettle
  • Toilet paper
  • Shampoo
  • Blackout drapes/curtains
  • Free WiFi
  • Rainfall showerhead
  • Weekly housekeeping provided
  • Bedsheets provided
  • Soap
  • Laptop-friendly workspace

• Quadruple Room with Balcony + Shared Bathroom

  This front of house, air-conditioned room features 2 premium pillow top double beds. This well appointed room includes a large private outdoor balcony setting, a wardrobe, decorative artworks, sink with premium hand wash, a flat-screen TV, a small refrigerator, boutique tea and coffee, and a kettle. Towels are provided and guests have access to shared bathroom facilities. Unlimited free WiFi is offered.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Seating Area
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Premium Queen Room with Balcony + Shared Bathroom

  These rooms include air conditioning, a premium pillow-top Queen Bed and work desk. This well appointed room includes a large private outdoor balcony setting, wardrobe, sink with premium hand wash, decorative artworks, a flat-screen TV, a small refrigerator, boutique tea and coffee, and a kettle. Towels are provided and guests have access to shared bathroom facilities. Unlimited free WiFi is offered.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Outdoor furniture
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Twin or Triple Room with Shared Bathroom

  This air-conditioned room features 2 premium pillow-top beds, a wardrobe, a sink with premium hand wash, a flat-screen TV, a small refrigerator, boutique tea and coffee, and a kettle. Towels are provided and guests have access to shared bathroom facilities. Unlimited free WiFi is offered.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Compact Single Room with Shared Bathroom

  This air-conditioned room features a premium pillow-top single bed, a wardrobe, a sink with premium hand wash, a flat-screen TV, small ottoman, decorative artworks, a small refrigerator, boutique tea and coffee, and a kettle. Towels are provided and guests have access to shared bathroom facilities. Unlimited free WiFi is offered.

  Max Occupancy: 1 (1 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Refrigerator
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

• Double Room with Shared Bathroom

  This well appointed, air-conditioned room features a premium pillow-top double bed, a wardrobe, a sink with premium hand wash, a flat-screen TV, decorative artworks, a small refrigerator, boutique tea and coffee, and a kettle. Towels are provided and guests have access to shared bathroom facilities. Unlimited free WiFi is offered.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • TV
  • Air conditioning
  • Refrigerator
  • Seating Area
  • Heating
  • Shared toilet
  • Electric kettle
  • Wardrobe or closet
  • Linen
  • Entire unit located on ground floor
  • Upper floors accessible by stairs only
  • Clothes rack
  • Toilet paper
  • Trash cans
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Adapter
  • Smoke alarm
  • Fire extinguisher
  • Key access
  • Key card access
  • Single-room air conditioning for guest accommodation

Guest Reviews

• Tan (10/5): -
• Kyle (10/5): We had a wonderful experience staying in this hotel, we are planning to stay there again on our next trip to Sydney. - Property is in a fantastic location with restaurants, bakeries, and other businesses which cater to travelers. The property itself was clean and well kept. The room we booked was a bit small and it was on the third floor. There is no elevator in the building so we had to bring our luggage up the steps. That being said, if you are traveling lite, it wouldn’t be an issue.
• Clare (7/5): -
• Vaughan (1/5): - Location is great Hot water luke warm, tv not showing most channels, heating not working and external toilet door loud and wakes you all night
• Anthony (5/5): Poor dirty room television did not work - Not much Sullen staff who did nothing to sort or solve our problems.Shared shower dirty,drain was full of old hair and skin cells,rather than cleaning it called out plumber but still left dirty.Toaster removed as it was constantly being stolen!!?
• Caroline (7/5): Convenient location, but the room wasn't cleaned on the second day and the bathroom can get crowded. -
• Tomas (8/5): -
• Victoria (8/5): Especial para llegar a Sydney! -
• cloud (9/5): Helpful - They were helpful Not a good area
• Gabriel (9/5): -
• Mark (10/5): -
• Sean (9/5): -
• Amy (10/5): - Great location 👌 Beautiful building Nothing
• Rajsi (2/5): -
• Galina (10/5): -
• Asa (8/5): - The pillows are uncomfortable. I have stayed here a few times. It was value for money this time because I happened to book when the price was low. Sometimes the price is much higher.
• Ian Miller (4/5): - Location Extremely noisy
• Mark (10/5): -
• Julia (9/5): - Loved The Jensen. Great location and so clean. Great value. Would definitely stay again. A bit of noise through night from outdoor garbage trucks, and movement of other guest.
• saffron (7/5): -
• Mike Glee (7/5): Great location for a quick business travel. - For me, the location was excellent as I needed to work nearby. Lots of nice bakeries and a Woolies nearby. There was a queue to get into a shower in the morning. Bit awkward. Also you cant tell if anyone is in the bathroom.
• Lsi (9/5): Très bien - On a été surclassés avec Genius/Booking donc on avait les grandes chambres avec balcon, c’était vraiment chouette pour le prix et le quartier est top! forcément les sanitaires partagées mais c’est le deal pour payer ce prix cassé et elles étaient plutôt propres
• Shun (10/5): - 個室も共有バスルームも清掃が行き届いていて非常に清潔で、快適に過ごせました
• Micaela (9/5): -
• cortes (9/5): Comodidad con excelente ubicación - La ubicación, excelentebarrio con locomoción a la puerta. Habitación cómoda con todo lo necesario Un solo baño para varias habitaciones. A veces estaba ocupado.
• Stephanie (10/5): -
• Mateusz (8/5): -
• James (8/5): - Attention to detail in the room. No milk, but tea and coffee
• Hughes (10/5): Our stay was at The Jensen was wonderful... highly recommended. - The room was clean, comfy and remarkably quiet. Location was outstanding!!! the room was quite small but we managed!
• Carroll (1/5): really? - Clean bed linen and sheets on the first and third nights Staff arranged an after hours checkin email Instructions easy to follow and key card worked well Building facade looks good from road No hot water in shower 4 juicy 50mm long cockroaches in the room first night. They splattered juice when I hit them with a shoe. More each night. The room smelled of mould from outside the door. It was overpowering inside the room The carpet in the room was wet, possibly from leaking plumbing. The bed had a ridge at waist level which meant your head and feet were higher than your rear end. very uncomfortable
• Fiona (6/5): Convenient for short stay - The hotel is conveniently located close to the city and transport. The room was clean and the bed was comfortable. The room had a balcony which was quite spacious. The room could do with more lighting as it was quite dark. The shared bathroom was very small and not very clean. Even after housekeeping had attended and mopped the floor, they failed to clean the grouting which was mouldy. The floor tended to become very slippery after one use. There is no elevator in the hotel so it would not suit someone with mobility issues. We had minimal contact with staff.
• Frederick (9/5): Great place to be and enjoy Sydney - Great location for Sydney Nothing
• jacqui (10/5): -
• William (10/5): -
• suzanna (7/5): good location - check in Wet bathroom floor to share
• william (5/5): Great location very poor customer service - Location Staff. There was noone there when we tried to check in, I had to go to another hotel to get the information I needed. My TV didn't work, there was noone to talk to about the problem. I called on the intercom and the girl was completely uninterested. Awful customer service.
• Emma (10/5): it was the perfect spot for a short holiday!!! - i loved the location. it was handy having kings cross nearby and lots of fast food places. i was amazing overall the doors had to be forced shut sometimes and i wish you guys sort of soundproofed the rooms as the outside kept us up quite a lot due to nearby pubs and strip clubs
• Niklas (5/5): -
• Tina (8/5): Potts point budget - Great location, bathrooms clean. The bed beds replacing urgently! Does slam so it's very noisy.
• Laura-Maeve (7/5): -
• Marcin (10/5): - Staying at The Jensen was a genuinely pleasant experience and a great choice for a short stay in Sydney. The location is one of the biggest highlights. Nestled in the heart of Potts Point, the hotel is surrounded by cafés, restaurants, and shops, with easy access to public transport. It’s only a short walk to the city centre and iconic spots like Sydney Opera House and Royal Botanic Garden, making it perfect for both leisure and business travellers. The hotel itself has a clean, modern, and minimalistic design. Rooms are compact but thoughtfully laid out, with comfortable beds and everything needed for a convenient stay. Shared bathroom facilities are well-maintained and spotless, which makes up for the smaller room size. What stood out most was the atmosphere—quiet, relaxed, and very welcoming. The staff were friendly and helpful, always ready to assist with any questions or recommendations. Overall, The Jensen is excellent value for money, especially considering its prime location in one of Sydney’s most vibrant neighbourhoods. It’s an ideal option for solo travellers or couples looking for a simple, stylish, and well-located place to stay without breaking the bank.
• Edurne (8/5): -
• Ashley (4/5): Don’t stay here… - It was in a great location The shower was broken, the room was pretty dirty and the staff were very unfriendly. Especially the front of house person. Very expensive for bad quality
• Flórez (10/5): Aesthetic, confortable, clean - Beautiful aesthetics, rooms was all what we needed, confortable and clean including the shared bathroom.
• Rabeson (8/5): Bon séjour, l'hôtel convient pour une très courte durée. Point fort = l'emplacement. - L'emplacement était parfait, et le prix était ok pour Sydney. La propreté n'était pas optimale, la chambre n'est pas lumineuse et l'isolation phonique est assez médiocre.
• Francesco (8/5): -
• Rolf (8/5): Gern wieder - Gute Lage und sehr sauber Matratze durchgelegen und an fünf Uhr morgens LKW vor dem Fenster, laut.
• Caitlin (4/5): In a really good location, but the shared facilities need more attention. - In a good location close to public transport and short walk from Harbour. The gentleman at the front open enter was very sweet. The bathrooms were never cleaned properly. Often paper towels and toilet paper were topped up but the toilet was only cleaned twice while there. Obviously mess is caused by other tenants but shared facilities should have extra care in cleaning. The fire alarm also went off twice during our stay and when it went off at night there was no one to contact and we were outside for 30 minutes waiting for the fire brigade over a false alarm.
• Megan (6/5): Great location, comfortable but no atmosphere. - The Jensen is in a great location but I have stayed here many times over the past few years and it's really starting to need some maintenance. The bathrooms could have been much cleaner and the tap in the shower was very loose which meant I couldn't get hot water. Gernerally it could do with a paint job. The person on the front desk seemed very disinterested. The staff used to be really bright and friendly but this guy was sat looking at his phone.
• Anthony (3/5): Unfortunately have a return stay booked this week,not looking forward to it. - Not much,kitchen area,ok just a microwave,kettle and two chairs was ok Good bakery/coffee shop next door Sullen staff at reception,could have done with pressing her shirt,doesn’t give a good impression!Me too ed twice that the drain in the shared bathroom was filthy,full of hair both down the plug and on top,rather than getting it cleaned she called out the plumbers,so the drain itself was clean but the cover was still filthy!Inside the shower door runner was brown and gungy,yuck.asked for a ground floor was put on 1st 3 mid seventy year olds having to carry up large suitcases with no offer of help was not fun,noticed later that the young Asian girls were helped.Restaurant next door emptying their bottles into the bin between 10:30-10:45 each night.Had a shock late one evening to find a woman staring into our room,they were occupying room next door and were inviting friends for a drink,they were as surprised as we were!this meant that we had to keep the shutters closed during the whole of our visit.
• william (5/5): Nobody there to help - Good location, room ok Television didn't work, no reception to complain to, they close at 3pm. I couldn't log into WiFi. I called on the intercom and the girl offered no help at all. She actually said 'maybe you should have paid more money and got a better hotel '!!
• Cini (10/5): Clean convienent location , be prepared for bathroom if someone in there. There is a few. - Clean , location helpfull staff :) Some noise from outside air cons from window.To be expected.
• Paul (10/5): Enjoyable comfort , great location. - Location and style
• Tuffley (8/5): - Price location You get what you pay for
• Frederick (8/5): Lovely area and transport links were very good - Easy access arrived early and staff were very helpful
• 金飚 (2/5): 不是太好的体验 - 地点不错，出门就是超市，李火车站夜部算远 下雨房间竟然漏水
• James (8/5): -
• Zheng (8/5): -
• Josh (8/5): -
• Guy (5/5): probably better options out there - location is really good. rooms were beyond tiny, and beds so uncomfortable it was shocking. staff doesn't take care of guests luggage and leaves them just stranded while going on errands. for the price here you can get a queen room in surry hills, which i would do easily instead of coming back
• KEITA (8/5): アパートに下宿してるような部屋 - ロケーションが抜群です。周辺にはおしゃれなカフェも多くスーパーも近いです。キングスクロス駅まで徒歩5分程度、駅前から少しだけ離れているので騒がしさもありません。 ボンダイビーチに行きたいならキングスクロス駅から列車。オペラハウスに行きたいなら歩いてもいいしバスでもいい。 細長い建物ですが全体的に白が基調で天井も高く大きな鏡もたくさんあるので狭くは感じません。 ただし年季はそれなりなのか少し部屋がカビ臭く臭いました。またせっかくスーパーがすぐそばなのにキッチンがないのも残念でした。 シャワールームとトイレが一体で各フロア1つなので、シャワーに入られちゃうとトイレに行けません。 トイレットペーパーも予備は置いてないので少し心許なかったです。
• Caleb (10/5): Perfect - everything perfect
• Tara (8/5): A great stay in the Jensen. Great location with easy access to transport. Clean rooms. -
• Anja (10/5): Das Zimmer ist sauber . Ich würde die Unterkunft auf jeden Fall wieder buchen - Super zentrale Lage, Zimmer sehr sauber und schön Die Zimmer sind sehr hellhörig
• camilo (9/5): -
• Courtney (8/5): Simply Modern, Great Location - Location was convenient and perfect. Decor throughout the hotel is modern and nice. Good price for Sydney. No elevator, front reception staff just ok, room very small,
• Haylee (4/5): Gross and unhelpful - Location was great, easy to catch a bus and/train to CBD and tourist attractions. Comfy bed. Shared bathroom was disgusting, we understand it is shared but other guests would leave underwear, bloody snot (see photo), and trash in the shower etc. When I brought up the bloody snot to guest services he said “just use the other bathrooms” so I then asked if he could clean it and he said “house keeping will be here in a couple hours”. Later that same day, once rooms were cleaned, there was no toilet paper in the bathroom (not to even restock myself), and the there was no more soap in the shower after. Lead me to believe that the bathrooms were rarely fully cleaned. Not to mention that when we checked into our room, they didn’t provide us with towels, so we had to find towels ourselves as there was no staff around. Our room did have an AC unit, but it made extremely loud rattling noise consistently while running. Loud enough that we weren’t able to sleep. Upon check out, myself and my partner were walking down the stairs with full arms of luggage, and the house keeper made eye contact with us, and decided to push past us on the narrow stairwell with no manners or even acknowledging us, or waiting for us to come down the last 3 stairs… We ended up having to book one extra night in Sydney and there was no way we were spending another night @ Jensen. We booked Bayswater Boutique (for cheaper price) and it has working AC, slick easy check in, clean bathroom, multiple towels in the room, a little kitchenette, snacks and drinks in room for purchase, extra blankets as needed and in same area in Potts Point.
• Kirill (9/5): Travel - Location, facilities They have tini tyny rooms on the first floor without the windows. I upgraded to second floor and sleep like a king
• Nicole (7/5): Good environment - Nice clean environment with shared bathroom. Big balcony space. Shared bathroom is a bit not convenient.
• Emiljo (6/5): -
• Richard Shenton (8/5): -
• Emily Jade (1/5): -
• Lundkvist (5/5): Snuskiga sängkläder och ostädat - Läget är bra Rummet var inte städat, det låg mängder av skräp under sängen och det plockades inte bort på 5 dygn och det städades 1 ggr. Otroligt äckligt och fläckigt täcke, sällan tvättat.
• Lundkvist (6/5): Dyrt och ostädat - Läget på hotellet är bra, nära till mycket. Rummet var inte städat, det låg mängder av skräp under sängen och det plockades inte bort. Otroligt äckligt och fläckigt täcke, sällan tvättat.
• Lundkvist (5/5): Dyrt och inte prisvärt - Läget är bra, nära till många platser. Det var inte städat på rummet när vi kom, det låg gamla matförpackningar under säng och träskåp och det städades inte alls på 3 dygn, det glömdes bort.
• David (4/5): Good budget accommodation - Great location, nice welcoming entrance. Shared bathroom facilities, Sparse rooms, Unsafe ironing equipment.
• Connor (10/5): -
• Rachael (8/5): -
• Laura (4/5): - Location & proximity The service & cleanliness. Not value for money
• Sabrina (6/5): -
• Susanne (8/5): - Das Apartment hatte eine super Lage. Das Gemeinschaftsbad war sauber. Das Zimmer war relativ klein und sehr dunkel .
• Susannah (5/5): Good location and nice decor but not much going for it beyond that. - Great location in a vibrant area with great eateries and an extremely central location. The decor was nice. Despite checking in in advance, it was difficult to enter the property after 3pm and we had to go to another hotel to get further information on how to enter. We then arrived to previous guest’s underwear on the floor and an unpleasant smell to the room. The room also had no natural light or windows which wasn’t advertised. There was a cockroach in the shower on one occasion. The walls were also thin so could easily hear people in the shower, on the stairs or just shutting their doors. It doesn’t stand up to its claim as ‘boutique accommodation’.
• Camilo Farid (9/5): -
• ellie (9/5): - Really nice clean spacious room, good facilities. Clean shared toilet. Great location. Friendly staff. The doors were very loud when opening and closing and with the shared toilet it was quite loud.
• Fernanda (10/5): -
• YOUYANG (7/5): - 周围有很多好吃的餐厅，位置很方便
• aaron (6/5): Ok but not worth the money - Good location , comfy bed Walls were very thin so any chatter kept you awake One bathroom to multiple guests meant long waiting times
• michael (7/5): GREAT - BUT THE PILLOWS SMELT. - ROOM AND BED MY PILLOWS SMELT LIKE TIGER BALM
• Chasely (4/5): Disappointing - It looks nice from the outside No reception staff. The air conditioning didn’t work. Fancy exterior but very very basic on the inside. Plenty of street noise as well.
• Peter (7/5): - I feel it was a little expensive, for shared bathroom.
• Emma (8/5): Central comfortable stay - Liked the location and facilities in the room. The room was very hot even when aircon was on. No hot water in shower near my room. Had to use the other shower.
• LIJUN (7/5): -
• Ella (8/5): -
• Tansuda (2/5): - Clean and well decoration The walls are extremely thin, It's been quite disruptive, especially at night, and has made it difficult to sleep.
• Marco (10/5): -
• Paul (10/5): Great staff well worth it for value - Clean very comfy A lot of stairs to the top level,, getting old now lol
• Shea (4/5): Eh. - The location was amazing, everything was in walkable distance which was very nice. The shared bathroom was annoying but that is okay because it’s part of the experience. The air conditioner in our room didn’t work and was brought up to staff who did nothing about it.
• William (3/5): - Staff were helpful pre-arrival with arrangements regarding use of facilities post checkout. The room smelt stagnant or like medical cleaner. The staff at reception were not aware of pre-arranged details regarding checkout, changing them on the fly and causing me to get locked out of my room. The floorboards and doors closing throughout the night were very loud in my room (102) waking me up several times. The window backed into an alley way, where staff frim an adjacent venue were out smoking and and having a conversation till 1am. When i raised this i was asked to provide a video of this occuring as proof, when i asked to change rooms. The toilet was small, whilst sitting on the toilet i could rest my head against the wall in front of me. my knees were also touching the wall. I am only 172cm tall.
• Ferron (10/5): - La tranquillité
• Rhiannon (10/5): - Beauitful rooms- small but clean and tidy and comfortable. Location was great you could get a bus straight outside the property.

Photos