Hanoi Golden Lotus Hotel & Spa

Location: 19 Hang Bac, Hanoi, vn

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 02:00 PM - 11:00 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Parking
• Non-smoking rooms
• Air conditioning
• Restaurant
• Room service
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Fax/photocopying
• Tour desk
• Facilities for disabled guests
• Ironing service
• Car hire
• Massage services
• Currency exchange
• Shuttle service (additional charge)
• Concierge service
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Food delivered to guest room
• Face masks for guests available
• 24-hour security
• Thermometers for guests provided by property
• Mobile app for room service
• Supervised childcare/activities
• Shopping on site
• Front desk (limited hours)
• Express check-in
• Free wired internet
• Airport transportation - pickup (surcharge)
• Airport transportation - drop-off (surcharge)
• Internet access
• Housekeeping on request
• Health or beauty spa nearby
• Bicycle-friendly property
• Accessible shuttle
• No accessible shuttle
• Accessible train station shuttle
• No accessible train station shuttle

Rooms Available

• Deluxe Double or Twin Room with City View

  Providing free toiletries, this twin/double room includes a private bathroom with a walk-in shower, a bidet and a hairdryer. The air-conditioned twin/double room provides a flat-screen TV with cable channels, a private entrance, soundproof walls, a mini-bar as well as garden views.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Superior Double or Twin Room without Window

  This air-conditioned room features a flat-screen TV and complimentary tea/coffee making facilities.The private bathroom has hot shower facilities and free toiletries.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Family Room

  Larger and quiet air-conditioned room features a flat-screen TV, complimentary tea/coffee making facilities and large windows with city views. The private bathroom has hot shower facilities and a hairdryer.

  Max Occupancy: 3 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Linen
  • Dining table
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Junior Suite

  This spacious suite offers a flat-screen TV and a private balcony featuring street views. Tea/coffee making facilities and private bathroom with shower facilities are included.

  Max Occupancy: 2 (2 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

• Family Suite

  This suite comes with a private balcony featuring street views and tea/coffee making facilities. The private bathroom comes with shower facilities and free toiletries.

  Max Occupancy: 4 (3 Adults)

  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Refrigerator
  • Desk
  • Seating Area
  • Fan
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Private entrance
  • Sofa
  • Tile/marble floor
  • Hardwood or parquet floors
  • Alarm clock
  • Dining area
  • Electric kettle
  • Mosquito net
  • Wardrobe or closet
  • Bidet
  • Hypoallergenic
  • Cleaning products
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Entire unit located on ground floor
  • Upper floors accessible by elevator
  • Clothes rack
  • Toilet paper
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Shower cap
  • Adapter
  • Accessible by lift
  • Lockers
  • Smoke alarm
  • Fire extinguisher
  • Key access

Guest Reviews

• 진실 (9/5): 직원이 친절해요~!! - 위치가 너무 좋았어요~ 숛솟갓 좀 잓긴햇욧~
• Ben (10/5): An affordable and welcoming stay in the heart of Hanoi - Alan and Rose were both brilliant, kind and respectful employees who made us feel very welcome. Awesome location and place to be (albeit the rooms are not white luxury!) Reccomend for any youngsters or budget conscious people who want a clean, friendly stay right in the heart of the Hanoi old quarter
• Enis (10/5): Lovely Place with Wonderful and Helpful Staff. - The staff, especially Rose and Pencil, were super helpful. The location was superb. Laundry is great. Everything reachable walking. Room was on floor 7 while elevator only goes to floor 6. No window in the room. Payment issues... due to "viruses in the system". Overall it was good. Cannot complain.
• Katrin Joy (10/5): -
• Katrin Joy (10/5): - Close to many attractions. Walking distance to night market and restaurants. They also offer tours.
• tomer (10/5): - Rose and Allen were very nice
• Heras (9/5): - the staff was super nice and the location 10/10 could be more tidy the common spaces
• Luke (10/5): Lovely accommodation and staff! - Lovely staff and very comfortable
• Ziv (10/5): -
• Paul (8/5): A great Old Quarter option - The hotel is very well located in the heart of the old quarter and represents good value for money. The building and rooms are showing signs of age and its easy to spot minor maintenance issues however, the hotel experience is saved by staff members Rose and Alan who are ever welcoming and helpful. I would gladly return.
• László (7/5): -
• Sadiyah (10/5): Great staff and great location - Stayed here as a solo female traveller and honestly had a really good experience. The location was perfect in the Old Quarter and made it easy to walk to Hoàn Kiếm Lake, cafés, restaurants and a lot of the main Hanoi attractions. I felt very safe around the area even late in the evening. The staff were kind, welcoming and very helpful throughout my stay. They helped with directions, transport questions and were always friendly when coming in and out of the hotel. The room was clean, comfortable and good for relaxing after long days exploring Hanoi. Despite being in a busy area, it still felt like a good base to come back to. One thing I really appreciated was how convenient everything was around the hotel. Grab pickups were easy, there were pharmacies, food spots, cafés and convenience stores all nearby which made solo travelling much less stressful. Would definitely recommend for anyone visiting Hanoi especially solo travellers wanting a central, safe and convenient location in the Old Quarter. Everything was good
• Michael (10/5): -
• Isabelle (8/5): -
• Jeanne (10/5): - La localisation de l’hotel est super et le personnel très agréable et arrangeant ! Alan nous a aussi aidé pour le taxi allant jusqu’à l’aéroport. La chambre est confortable.
• Nina (9/5): -
• Kim (7/5): - Location was great and room was spacious. N/a
• Tara (10/5): -
• dionga (9/5): Accessible to everything - Near to everything Had to go to other hotel for the breakfast though its paid
• Scott (3/5): -
• Adrian (9/5): - Very good value for money
• miltiade (10/5): - Très bon emplacement, personnel très gentil surtout Alan! Propre et confortable !
• Molly (9/5): - Great location, lovely staff
• Jeffrey (10/5): Great hotel - The location of the hotel is very good. It's near to everywhere. Stay here and enjoy the walk thru quarter. Special thanks to Ms Rose that organised transport and tour to Ha Long Bay. She is patient and willing to share all the details. No parking if you drive there.
• Doris (9/5): - Staffs are great. Bed linens.
• Abigail (9/5): Comfy, budget friendly hotel - Excellent central location, lovely friendly and helpful staff. Nice size double room, with a good shower. Quiet and comfy, and great value for money. Has a lift which is handy with big bags! And good ac. Furnishings are a little outdated, and mattress could do with being replaced soon, but we still had a good night's sleep.
• J Tankul (8/5): Lovely staffs and good location - The staff were lovely and very welcoming. They were available 24 hours a day and always ready to help with everything. The hotel kindly offered us an upgraded room. However, the air conditioning was not cold and the TV was not working. After informing the staff and requesting a room change, they were very kind and quickly arranged a new room for me, which I was very satisfied with. Special thanks to Alan for being so helpful and taking great care of me throughout my stay. The room was not cleaned properly, and there were still some strands left on the floor.
• Zdenek (8/5): -
• Haydn (10/5): -
• Monique (9/5): A wonderful place to stay that is great value for money. The staff were incredible! So kind and welcoming. The location - The staff were absolutely wonderful. So kind and accommodating. They made getting to and from the airport seamless. The location is right in the centre so perfect distance from everywhere. I liked the property a lot. It’s great value for what you pay. It’s simple. It’s a little loud but that’s to be expected in Hanoi.
• Sam (10/5): Perfect - All good thankyou for having us Nothing
• Kirsten (8/5): A very affordable stay in a great location in the Old Town. Friendly and helpful staff. - Clean and comfortable rooms, friendly staff.
• Iacono (9/5): Good place forefor your trip in Hanoï - - personnel très accueillant - confort de la chambre - tout était propre - clean room tous les jours - situé en plein centre dans le vieux quartier - un peu de bruit venant du groupe moteur de la climatisation (qui est sur la terrasse dehors), mais rien de très derangeant
• Dyer (10/5): The staff was very helpful and friendly. I would definitely stay there again. - Very comfortable Nothing
• David (9/5): - Excellent value for money for a budget, older style hotel. Fantastic location in the heart of Old Quarter, and the room was clean and comfortable. Best of all were the staff, notably Rose and Alan, who were both professional and friendly with warm smiles. Highly recommend staying here.
• Nagou (9/5): -
• MC (10/5): - La chambre au calme côté cour
• Jeamphier Antonny (8/5): -
• Martina (8/5): - La gente muy amable y nos resolvió todos los temas organisativos. El localización privilegiada. Cerca de todo para salir a caminar y recorrer y muchos lugares para ir a comer. No es el lugar más limpio del mundo pero estaba muy okei con la relación al precio. Las sábanas limpias y nos dieron toallas limpias a diario. No tuvimos ningún inconveniente.
• Michel (10/5): - Tres acceuillant Allan est tres sympatique Rien
• Julien (10/5): Incredible hotel and staff. Very warm welcome, I highly recommend this hotel. -
• Emma-Jane (4/5): Perfect if you’re in transit - Great location! Staff were friendly and helpful! Very noisy, walls are thin and you can hear EVERYTHING that EVERYONE is doing!
• Kayalar (7/5): -
• Peter (9/5): - Location All good
• De Carli (10/5): I migliori! Consigliatissimo - Servizio accogliente. Personale disponibile
• Aka (9/5): - Staff is very friendly and helpful
• Quimi (10/5): Relación calidad precio el mejor. - Buen lugar para hospedarse, barato y muy céntrico. Alan nos atendió estupendamente y nos ayudó en todo lo que nos hacia falta, el nos agendó un tour por ninh bin, con buen precio (tiene mas tour como halong bay). Solo nos hospedamos una noche pero fue maravilloso sin duda recomendable.
• Alessandro (10/5): -
• Nicole (5/5): -
• Lokare (7/5): - Location it was close to restaurants, market and shops Very small room, bathroom not real clean, air-conditioning worked but old dirty and broken couldn't change the direction of the fan blowing, sheets very old thin ad worn even had a small whole, bed mattress very old and lumpy, also sagged near the door probably from people sitting on it, probably over priced for what it is.
• eva (6/5): - L'hôtel est parfaitement situé pour se déplacer au centre de Hanoï, pour moi le seul point positif de cet établissement La chambre ne ressemblait pas du tout aux photos sur booking. De taille correcte mais sombre car sous combles avec petites fenêtres donnant sur la rue bruyante. Propreté un peu limite. Petit déjeuner à prendre dans un autre hôtel et absence de SPA (uniquement des massages payants) Pas vraiment conformes aux descriptions et à mes attentes dommage
• PAWEŁ (9/5): - Wszystko ok.
• Alexandra (9/5): - Personnel gentil et serviable Surclassement de chambre Rien
• Paul&Marion (9/5): - De locatie was perfect midden in het oude centrum en vlakbij alles wat leuk is. Zeer vriendelijk personeel dat altijd voor je klaar staat. Wij hadden een kamer aan de achterzijde wat erg rustig was. Bedden zijn prima Niks
• Jenacy (8/5): Great service! - This hotel is centrally located in the Old Quarter. Easy to get to sites, just a few mins walk to ATMs, and food is everywhere. The hotel is not fancy, and is clearly an older building, but that does have its own charm. If you want fancy and modern with buffet breakfast and a lounge, this isn't for you. The value for cost is excellent. The rooms at the back of the building (not facing the street) are quiet and very spacious. The windows open, the ac works very very well, and there is tea and coffee and water provided every day. The best part of this hotel is the staff. Young, smart, highly professional, and helpful. A HUGE THANK YOU TO ROSE, who helped us book two flights (to Da Nang and Ho Chi Minh), airport pick up and drop offs in Da Nang, and a wonderful tour to Ninh Binh and Tam Coc. She even checked in with us to make sure all was okay after we left Hanoi. This kind of service is exceptional and so refreshing. Well done Rose and team. While this hotel was fine, and any room issues were fixed immediately (a leaky shower pipe), the mattress was very hard (okay for a night or two, but after 4 nights we were feeling it!!), and the rooms need a fresh coat of paint and some plaster scraped. A few cans of paint and a bit of elbow grease would breath new life into what could clearly be a real gem in the middle of a very busy city.
• Marcus (3/5): Filthy and uncomfortable - Shower was hot Toilet did flush Lift did work AC good General filthy Beds grey and gritty - all 3 of our rooms Horrendous noise from other rooms / cleaners 6am waking up the whole hotel as the walls are like paper Can hear neighbor on the toilet all night- paper walls Whole place stinks of cigarettes
• Léa (10/5): - Réactivité et gentillesse du personnel Chambre climatisée et confortable
• Saxena (5/5): -
• Valeria (6/5): Buon compromesso ma non per più di due giorni - La posizione nel centro storico E l’ottima vista dalla nostra stanza Le fotografie viste non corrispondevano al 100% a quello che poi ci siamo trovati, soprattutto il bagno. La pulizia da migliorare
• Joshua (10/5): - The location was great and there was no noise despite being so central! Nothing
• Cody (10/5): Very comfortable - Location Nothing
• Jessica (3/5): - Die zentrale Lage war super. Aber das war es schon Das Zimmer mit Fenster in das Treppenhaus war nicht sauber, das Bett war hart wie Stein und die Dusche undicht. Es gab kein weiteres Fenster nach draußen und das Personal war unmotiviert und unfreundlich
• Syuy. (9/5): - 位置非常不错，员工都非常好！ 空调有点吵
• Maurits (10/5): - Ruime kamer, fijn om te beginnen aan een wereldreis. Alan was such a nice host!
• Lili (10/5): Tökéletes választás ha a belvárosban szeretnél megszállni - Közel volt mindenhez, nagyon kedves a személyzet. -
• Paul (9/5): Very good location, staff were very helpful with any enquiry we had - Staff at reception were very helpful, polite and welcoming Nothing had a very enjoyable stay
• Josh (8/5): -
• Murielle (7/5): -
• Christine Mae (9/5): - Location is very central
• Hedley (10/5): Great location.... - The staff and location...right in the heart of the old quarter. The room is a reasonable size. All in all I would stay again...... Nothing springs to mind....
• Nanale (8/5): -
• AP12Pier (8/5): -
• MATTEO (10/5): -
• Brock David (10/5): - The bed and staff are very friendly and hospitable The shower gel
• Marc (9/5): -
• Coline (6/5): Tout était bien mais l’insonorisation zéro .. on s’entendait même tousser. - Très bien Aucune insonorisation
• David (2/5): No es lo de las fotos - La situacion si quieres locura maxima El hotel no tiene nada que ver con las fotografias publicadas, es antiguo, bueno viejo, sucio , sin luz en la planta donde yo dormia... de verdad mal!! Y ojo con las habitaciones que dan a la calle ... porque el suvenir de la habitacion son unos tapones para dormir!!!
• Evan (10/5): Comfortable, friendly, and good value. - Very nice location and very friendly and helpful staff.
• Fowler (10/5): -
• Duncan (2/5): -
• Antoine (7/5): Fijn verblijf met vriendelijk personeel - Prima locatie centraal in oude stad. Geen
• Meryem (8/5): -
• Angelique (10/5): - Incredible staff went above and beyond! They helped me print out some documents and allergy translations that I forgot at home and would have made the trip very difficult without. Lifesavers! Highly recommend! Great location and staff gave great recommendations for atms, food etc!!
• alain (8/5): -
• Son (9/5): -
• Jennifer (7/5): - Great central location Don’t look anything like the pictures. Basic rooms
• Robbieee (7/5): Just okay - Great location, friendly staff, good price for room with balcony. It is a bit more run down then the pics, bikes parked out front made it hard getting in with all the luggage and there was a half drunk coke can left in the fridge.
• Thusitha (7/5): -
• Szymon (8/5): -
• Joelle (6/5): Stay ok for price but could be better - Everything from a basic hotel room was there. The staff is really helpful and our issues got fixed when raised. Ok for the price A bit of an older building, in front of a busy traffic street. The taxis don't have space to bring in luggage as there are scooters all over the front door. Our shower door was missing with finicky temperature control, the sink was clogged and the AC wasn't working upfront without having to be reset.
• Katharina (9/5): -
• Sandra (6/5): Satisfatório - Cama boa e chuveiro bom. Cafe da manhã fora do hotel e sem lugar para colocar as malas
• Mateja (9/5): -
• Berangere (7/5): Très bon emplacement mais chambre petite et sans fenêtre - L emplacement Pas de fenêtre
• Jenny (8/5): Great location and friendly staff - Close to lots of cafes and sightseeing. Friendly and helpful staff Bed was very hard and pillow very lumpy and high but I somehow fell asleep 🤷🏻‍♀️ ohh and the rooster 🐓 I wore ear plugs for 3 nights!! And cold showers 🚿
• Thanyaphisith (6/5): - Lacation ok
• Pierre (8/5): Hôtel très bien placé au cœur du vieux quartier d'Hanoï - Hôtel très bien placé au cœur du vieux quartier d'Hanoï, proche de tout. Personnel très disponible, au petits soins pour chaque client. Quelques rénovations serait un vrai plus pour cet établissement.
• Aaron (8/5): -
• Adriana (7/5): -
• Maciej (10/5): - Wspaniała obsługa. Pani Rose była bardzo pomocna. Ogólnie cały personel był bardzo miły i chętny do współpracy. W hotelu można od razu zamówić wycieczki. Ja skorzystałem z jednodniowego wypadu do Ha Long Bay, który był fantastyczny.

Photos