OSKENA Vacation Homes - Damac maison Dubai Mall Street
Location: Downtown Dubai, Dubai, Dubai, AE
Star Rating: 5.4 Stars
Property Type: Apartments
About this Property
Luxurious Amenities
Enjoy a 24-hour health club, outdoor pool, and spa tub for ultimate relaxation.
Convenient Services
Experience complimentary newspapers, dry cleaning, and luggage storage for a stress-free stay.
Cozy Accommodations
Relax in air-conditioned rooms with kitchenettes, down comforters, and free Wi-Fi.
Book now for a centrally located stay in Dubai, minutes away from the iconic Dubai Mall and Burj Khalifa.
Important Information
- No pets and no service animals are allowed at this property.
Policies
Check-in: 03:00 PM - 02:30 AM
Check-out: 12:00 PM
Instructions: There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. The host will greet guests on arrival.
Amenities & Facilities
- Fitness facilities
- Luggage storage
- Sauna
- Designated smoking area
- Concierge service
- Wheelchair accessible
- Steam room
- Elevator
- Fitness facilities
- Free newspapers in lobby
- Pool umbrellas
- Tours/ticket assistance
- Free self parking
- Airport transportation - pickup (surcharge)
- Free grocery shopping service
- 24-hour health club
- Covered parking
- Secured parking
- Accessible airport shuttle
- No accessible airport shuttle
Guest Reviews
- Mark (4/5): Disappointed in Dubai. - Not luxury at all, cleanliness was poor on arrival and bedding/pillows were oh poor quality and dirty!
- Verified traveler (2/5): - STAY AWAY!
The GOOD:
Location. Probably the only positive thing I can say about my experience. Its in a prime location. Despite local construction right in front, it is within ~10 minutes walking distance of attractions in downtown Dubai.
The BAD:
COMMUNICATION! -- I messaged mangment 24 hours in advance to notify I would be arriving at the hotel at "approximately 8pm" where host will greet us and show us to our room (since this is not a hotel, it is an apartment rental). We arrived at the hotel at 8:18pm exactly to where there was NO ONE there to greet us.
I am 63yr old retired handicap man, with no cell reception in diff country. It is not right to leave me waiting that long after 16hr flght
The host told us that "we did not tell him what time we were going to arrive" after we clearly did. He arrived almost 2 hours late at 9:45pm. Kept us waiting in the hotel lobby, asking us for passport info. After finally getting wifi and sending passport info, he gave us instructions on how to SELF CHECK IN, with a KEY BOX with a CODE!! HE LEFT US WAITING IN THE LOBBY FOR 2 HOURS WHEN HE COULD HAVE TOLD US THE CODE BEFOREHAND. Left us waiting with luggage after 16hr fight.
Pretty much Same deal when checking out:
VERY UNPROFESSIONAL!
CLEANLINESS-- dirty bed covers with piss stain on it! No responsibility in changing covers.
Room came with 1 key only. Safe box stopped working 2 times, took an hour for them to send help each time! Made us late for reservations on multiple occasions
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