Aurora Resort Tsaghkadzor, By One
Location: 18 Tandzaghbyur Street, Tsaghkadzor, am
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation
Aurora Resort Tsaghkadzor, a 4-star hotel in Tsaghkadzor, offers air-conditioned rooms with free WiFi and private bathrooms. Each room features modern amenities like a flat-screen TV, kettle, and free toiletries. Guests can enjoy access to the spa and wellness centre, fitness centre, outdoor pool, and sauna.
Culinary Delights
Indulge in a variety of cuisines at the on-site restaurant, with options ranging from American to European dishes. Special dietary needs are catered to with vegetarian and vegan choices available upon request. After a satisfying meal, unwind in the hammam for the ultimate relaxation experience.
Exceptional Service
Benefit from 24/7 reception assistance from multilingual staff fluent in English, Armenian, and Russian. For convenience, the hotel offers a paid airport shuttle service to Zvartnots International Airport, located 67 km away. Book now for a memorable stay at Aurora Resort Tsaghkadzor.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Swimming pool
- Restaurant
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Ironing service
- Sauna
- Hammam
- Non-smoking throughout
- Private check-in/check-out
- Shared lounge/TV area
- Shuttle service (additional charge)
- Concierge service
- Heated pool
- Infinity pool
- Outdoor furniture
- Fruits
- Steam room
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Guest room sealed after cleaning
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- 24-hour security
- Security alarm
- Key card access
- Television in common areas
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Access to nearby outdoor pool
- Airport transportation - pickup (surcharge)
- Airport transportation - drop-off (surcharge)
- Beach umbrellas
- Free pool cabanas
- Pool sun loungers
- Offsite parking discounted rates available
- Fitness facilities (surcharge)
- Internet access
- Games
- Housekeeping on request
- Private picnics
- Wine release events
- Reception hall
- Exercise/lap pool
- Swimming nearby
- Vegetarian menu options available
- Accessible shuttle
- No accessible shuttle
- Accessible train station shuttle
- No accessible train station shuttle
Rooms Available
-
Deluxe Double or Twin Room with Mountain View
Featuring free toiletries and bathrobes, this twin/double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned twin/double room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Max Occupancy: 3 (2 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
King Room with Mountain View
Providing free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit offers 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
Standard Double Room
1 King Bed
Overlooking the mountains
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - High pile carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
-
Superior Double Room
1 King Bed
377-sq-foot room with mountain views
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - Bathtub or shower, bathrobes, and slippers
Practical - Safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - High pile carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (2 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
-
Deluxe Suite
2 King Beds and 1 Large Twin Sofa Bed
700-sq-foot room with mountain views
Layout - Bedroom and living room
Internet - Free WiFi 25+ Mbps
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Electric kettle, minibar (fees may apply), free bottled water, and free tea bags/instant coffee
Sleep - Blackout drapes/curtains and bed sheets
Bathroom - 2 bathrooms, bathtub or shower, bathrobes, and slippers
Practical - Safe, iron/ironing board (on request), and wardrobe or closet; cribs (free) available on request
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - High pile carpet in room
Need to Know - No rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Minibar
- Safety deposit box
- TV
- Air conditioning
- Hair dryer
- Bathrobe
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Bottle of water
- Daily housekeeping
- Blackout drapes/curtains
- Free WiFi
- No rollaway/extra beds
- Free cribs/infant beds
- Bedsheets provided
- Free tea bags/instant coffee
-
Superior King Room
Featuring free toiletries and bathrobes, this double room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 1 bed.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
King Suite
This spacious suite consists of 1 living room, 1 separate bedroom and 1 bathroom with a shower and free toiletries. The air-conditioned suite provides a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit offers 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
Family Room with Terrace
The spacious family room features air conditioning, soundproof walls, a terrace with mountain views as well as a private bathroom boasting a shower.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Terrace
- Linen
- Dining table
- Entire unit located on ground floor
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
- Window
-
Junior Suite with Mountain View
This suite's standout feature is the hot tub. This spacious suite includes 1 living room, 1 separate bedroom and 2 bathrooms with a bath and free toiletries. The air-conditioned suite offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
Executive Suite
The hot tub is a top feature of this suite. This spacious suite comes with 1 living room, 2 separate bedrooms and 3 bathrooms with a bath and free toiletries. The air-conditioned suite features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 3 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
Deluxe Family Suite
The hot tub is a top feature of this family room. Featuring free toiletries and bathrobes, this family room includes a private bathroom with a bath, a shower and a hairdryer. The spacious air-conditioned family room features a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views. The unit has 2 beds.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Additional toilet
- Sofa
- Dining area
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Additional bathroom
- Linen
- Dining table
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Sofa bed
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
-
Superior Family Room
Offering free toiletries and bathrobes, this family room includes a private bathroom with a shower, a hairdryer and slippers. The spacious air-conditioned family room offers a flat-screen TV with satellite channels, soundproof walls, a mini-bar, a tea and coffee maker as well as mountain views.
Max Occupancy: 5 (5 Adults)
- Coffee/tea maker
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Toilet
- Private bathroom
- Heating
- Slippers
- Satellite channels
- Electric kettle
- Wardrobe or closet
- Cleaning products
- Linen
- Upper floors accessible by elevator
- Upper floors accessible by stairs only
- Clothes rack
- Toilet paper
- Bottle of water
- Trash cans
- Cots
- Shampoo
- Conditioner
- Body soap
- Shower cap
- Socket near the bed
- Feather pillow
- Accessible by lift
- Lockers
- Smoke alarm
- Key card access
Guest Reviews
- Guest (10/5): -
- Guest (10/5): -
- Ghazaryan (7/5): -
- Gor (8/5): - Great hotel great staff. Outside driveway broken outside property not clean or safe
- Arno Harutyunyan (10/5): -
- Anna (10/5): - Всё было идеально!! Спасибо вам ❤️❤️
- Mariya (10/5): - Everything was perfect! Special thanks to Anna!
- Christine (10/5): -
- al zoghbi (10/5): -
- Анна (10/5): - Отличный отель, приезжаем не первый раз. Тихо, спокойно, приветливый персонал и очень удобные кровати. Отдыхать в этом отеле сплошное блаженство. Рекомендую.
- Artur (10/5): -
- Մարիամ (9/5): -
- Greta (8/5): -
- Kristine (8/5): -
- Анна (10/5): - Отличный отель, очень чисто и красиво. Приветливый персонал, удобные кровати и белоснежное белье. Остались очень довольны, рекомендую.
- Gnel (10/5): -
- Ani (7/5): It was fine. - The resort was clean , service was good inside the hotel. The swimming pool was filthy full of insects we couldn’t swim. Breakfast was poor.
- Vladislav (3/5): - 1)Большие номера 2) в номерах есть тапочки, халаты, зубные щётки и пасты, гель для душа, шампунь и кондиционер для волос 3) есть бассейн. Очень освежает в жару 4) удобные лежаки у бассейна 5) есть спортивный зал и сауна 6) красивые окрестности 1) Попугаи в клетках у ресторана. Птицы в неволе. Условия у них ужасные: клетки для таких попугаев слишком маленькие. Сердце разрывается на это смотреть! Зачем мучить животных?! То же касается оленей и овец в маленьком загоне 2) Завтрак. Достаточно скудный. Нет даже кофемамашины и тостера. 3) Отсутствие воды. В номере было 6 маленьких бутылочек. В жару это очень мало. Куллера на территории отеля нет. Дополнительная вода только платно. 4) В номере на 3 персоны один пакетик чая 5)Трава. Вместо того, чтоб косить и поливать газон, эти гении решили покрасить сухую траву зелёной краской 6) Сантехника старая. В душе периодически воняло канализацией 7)бассейн вонял хлоркой и в нем было очень много насекомых 8)Во время нашего посещения у въезда в отель велся ремонт дороги. Из-за этого пришлось поднимать тяжёлый чемодан в горку
- Guest (10/5): - Мы остались очень довольны пребыванием в этом отеле! Чистые и уютные номера, вкусный завтрак и внимательный персонал. Отличное расположение – рядом все, что нужно. Обязательно вернемся снова
- Harutyunyan (10/5): -
- Douglas (8/5): It is not the hotel it used to be. - Rooms are large, quiet. The room needs some maintenance. The curtains only covered half the window, the wallpaper was peeling in several spots and the carpets need a stra clean.
- Hiba (5/5): - مناسب للإسترخاء والجلوس في هدوء بعيداً عن صخب الحياة لا يوجد عزل صوتي بين الغرف أبدا لا يوجد شطاف المناشف في الحمام غير نظيفة ومستهلكة لا يوجد تنظيف يومي للغرف
- Hanna (10/5): -
- Alessio (5/5): - Belle le camere e ricca colazione a buffet. Abbiamo soggiornato per 3 notti e la nosta.camera non é mai stata pulita nonostante lo staff addetto alle pulizie sostasse al nostro piano senza battere ciglio. A parte gli operatori del front desk, nessuno sembrava parlare o capire l'inglese. Posizione scomoda vista la viabilitá drammaticamente inficiata dai dissesti stradali e dal viale d'accesso all'hotel in condizioni precarie.
- GEORGE (10/5): - Everything was great and Thanks for Lili 🌹 Nothing
- Vahe (1/5): - Նախաճաշը լավն էր, ինչպես համարյա թե ժամանակակից բոլոր հյուրանոցներում։ Լողավազանը չափազանց աղտոտված էր, չափազանց, 2րդ օրվանից դիմել ենք մաքրելու համար, ոչ մի բան չի արվել փաստացի մինչև վերջին օրը։
- Abdulaziz (7/5): - وجود الغزلان و العاب الاطفال و جلساته المريحه نوعا ما يحتاج لتجديد بس نظيف للامانه
- Armen (10/5): -
- Armen (10/5): -
- Koryoun (10/5): -
- Marianna (10/5): - Я отдыхала здесь как в прошлом году так и в этом. Все супер, чисто уютно, персонал очень доброжелательный, хороший отапливаемый бассейн, так же в этом году появился маленький зоопарк, обязательно приеду сюда еще раз с детьми.
- Arshak (9/5): -
- Anonim (10/5): - Great Stay !!!Recommended Wonderfull location, staff, service and rooms. Definitely I will come back to this hotel! Many thanks to General Manager Hayk, because he exceeds his job and provide with his staff the best service.
- Turki (4/5): موقع جميل بادارة سيئة - الموقع جميل وذو اطلالة جيدة المرافق ليست كافية لا يوجد خدمة غرف الافطار متواضع جدا الموظفون غير متعاونين
- Lusine (9/5): - Everything was ok Pool was not clean
- Shamilyan (8/5): -
- Lora (8/5): Despite of the mines , overall the stay was pleasent. - The reception staff was polite and quite helpful. The location is rather secure. The room was clean and neat. -The outdoor pool was absolutely dirty, the water was muddy and not heated as it's mentioned before - The restaurant was not working, and card payment was not accepted, which made it inconvenient to get some coffee
- Armen (8/5): -
- Karen (9/5): -
- Anna (8/5): could be better - Stuff were nice, friendly First room had a strong smell from a wet carpet; the second was worse, but with a toddler I couldn’t keep changing. Bedsheets had makeup stains, and the bathroom drain didn’t work properly, risking overflow from the bathtub. Overall, far below basic cleanliness and comfort standards.
- Bagrat (6/5): very average - We like the room, it was comfortable, bright The room and bathroom were dirty, there were spider webs, the outdoor pool was dirty too, and we didn't use it though we had chosen this hotel because of the outdoor pool. The breakfast was average, without sweets.
- Vahe (1/5): - Обслуживание просто ноль 0
- Mohammad (10/5): -
- HINDOYAN (6/5): -
- Asya (10/5): -
- Harutyun (10/5): -
- haik (8/5): -
- MANAL (1/5): - للاسف كل شي ماعجبني فيه الفندق وصخ واكثر شي فيه وصخ مكرم الحمامات ناهيكم عن الفوط اللي ريحتها اللهم يكافي مبين ينشفونها وبعدين يعطونه للزباين بدون غسيل وصخ ومبقع وريحته كلور حوض السباحه ومو يديده ذابله والخيوط طالعه منها ومكرمين المرحاض قمة بالوساخه كل كلس اسود يحتاج فلاش مع ديتول عشان الكلس خفت لا يحوشني جرب غير الحشرات وغير التكييف ناهيك عن بوفيه الريوق اول مره بحياتي رغم مئات الفنادق اللي رحت لها ما شفت مثل هالبوفيه السيء والي فيه خيارات محدوده جدا اللي ماتزيد عن 4 خيارات بس وغير الريحه … اما الاستقبال اتصل عليهم كذا مره ياالله يردون علي واحيانا نهائي مايردون المفروض مايتصنف بولا نجمة ….غير هذا اضطريت اعمل check out 3 يوم السكن اللي المفروض يردون لي باجي 3 ايام اللي مانمت فيها يعني انا سكنت عندهم 3 ايام من 6 ايام وللاسف مارضوا يردون لي المبلغ اتمنى من ادارة بوكينج ترجع لي المبلغ اللي الصراحه سعره اغلى من اللي شفته
- Artur (7/5): - Я всегда был очень доволен этим отелем, но на этот раз не могу сказать того же. В номере не было мыла, шампуня и геля для душа. Мини-бар был полупустой. Освещение в номере работало с перебоями, одна из ламп не горела. Кофейная ложка была грязной. На одном из полотенец были пятна.
- Amjad (10/5): -
- Kristine (7/5): -
- Bella (4/5): L’hôtel ne correspond pas du tout aux standards de 4 étoiles. - L’endroit est agréable avec une vue sur les montagnes. La piscine est ouverte mais pas propre. Personnel de l’accueil et de ménage pas professionnel du tout et certains sont très impolis. Le petit-déjeuner n'était pas à la hauteur de nos attentes. Le choix était limité et la qualité des produits laissait à désirer. Pour le prix, nous nous attendions à beaucoup mieux.
- Guest (6/5): -
- Ikya (8/5): -
- sarkis (6/5): - Emplacement. Établissement vieillissent. Mauvaise communication entre service de l'établissement, nous avons dû attendre plus de 5h avant qu'une demande de changement de serviettes de bain soit exécuté.
- Guest (10/5): -
- Astghik (10/5): - From my balcony was the view with deers, it was awesome, you could freely feed them. My room was very comfortable. Near the hotel, just a minute walk, was a very good restaurant again with very good service.
- Karakhanyan (9/5): Excellent location, clean rooms and friendly staff. - Everything The pool was very dirty. we didn't swim at all.
- Ahmad (5/5): - location is nice breakfast very poor check out 12 sharp they nuck hard on door room smile musty
- Arsen (8/5): -
- Elena (1/5): - Номер был готов только в 4, хотя заселение в 2 Грязные полотенца, ужасное отношение
- Elena (1/5): - Absolutely disgraceful — do not waste your time or money This hotel is the perfect example of how a place can completely fall apart due to poor management, greed, and zero respect for guests. Confirmed bookings are routinely cancelled without notice, or worse — the hotel calls you directly asking to cancel on Booking.com so they can avoid paying commission. If you refuse or can't prepay due to card issues (especially with international cards), they’ll just cancel your reservation without hesitation. Rooms are not clean. Multiple times, we were given rooms that were clearly handed over after some kind of rushed "express cleaning." Dust, stains, hair — all left behind. It’s obvious no proper housekeeping is being done. Towels and robes are a disgrace. Torn, old, stained — they've passed the point of being “worn out.” These items don’t belong in hotel rooms. They belong in a pile marked “discard.” Management clearly has no intention of replacing them. The pool is filthy. No exaggeration. Water is murky, debris floats around, and no one ever cleans it. You’ll lose the desire to swim just by looking at it. And now the breakfast — honestly, it’s a joke. Every morning you're greeted with the same five variations of egg-based dishes, plus cucumber, tomato, bell pepper, a few questionable sauces, some kind of unidentifiable vegetable mush, and sweetened condensed milk. That’s it. Coffee? Forget a proper cappuccino — all you’ll get is instant coffee, because apparently the staff can’t or won’t use the machine. Service is indifferent at best, and requests for basic items like a cup for tea or cutlery are ignored or met with a shrug. It’s as if they’re doing you a favor just by letting you stay there. In short: this hotel is dirty, dishonest, and dysfunctional. It should not be listed on Booking.com. The only thing they care about is saving money at the guest's expense. Avoid at all costs. I wouldn’t recommend this place even if it were free.
- Elena (1/5): - Разочарование и неуважение к гостям — отель портится с каждым бронированием Сначала отель производил хорошее впечатление — первые два заезда прошли без проблем. Всё было спокойно, чисто, организованно. Именно это и побудило нас продолжать бронировать здесь снова. Но начиная с третьего раза начался откровенный бардак. Несколько раз мы приезжали по подтверждённой броне, а на месте узнавали, что "мест нет", "бронирование отменено", причём без уведомлений заранее. Один раз нам всё же выдали номер — неубранный, с одним гелем, одной зубной щёткой и куском мыла на троих. Это уже как-то за гранью. Просьбы гостей игнорируются: нельзя получить ни чашку для чая ребёнку, ни столовые приборы, чтобы поесть что-то в номере. Каждый раз — либо "принесём позже", либо просто забывают. Отдельно хочу подчеркнуть отвратительную практику со стороны отеля: несколько раз нас напрямую просили отменить бронирование на букинге, чтобы они "не платили комиссию". Это неприемлемо и нарушает все правила сервиса. На пятый раз, когда мы снова забронировали два номера, нам просто позвонили и заявили, что без предоплаты нас больше не заселят. Я объяснил, что у меня иностранная карта и оплатить заранее не могу. В ответ — бронь была отменена в одностороннем порядке. Полнейшее неуважение к гостям. Сознательная экономия на сервисе, грязь, игнор, и попытки обойти платформу. Этот отель — больше не про комфорт, а про разочарование. Не рекомендую никому.
- Elena (1/5): -
- Elena (1/5): -
- Elena (1/5): - Хамское отношение персонала
- Elena (1/5): -
- Hovhannes (7/5): -
- Hovhannisyan (10/5): Все очень понравилось - Отличное местоположение, хороший сервис и очень чистые номера
- Omid (7/5): -
- Mariam (7/5): -
- Mazlom (10/5): -
- Artyom (10/5): -
- Ashot (4/5): - чистота бассеин услуги
- mahadev (10/5): - best
- Adeeb (8/5): جيد ولكن ليس الأفضل - الفندق هاديء وموقعه بجانب التلفريك يمكن الذهاب مشي. مواقف السيارات محدودة جدا المخدات او الوسائد غير مريحه تصريف المياه في الدش سيئة كما واجهتنا مشكلة انقطاع الماء لما يقارب 3 ساعات ،لا أعلم هي شي يحدث دائما او لا.
- Elizabeth (1/5): - Из за соревнований были вынуждены забронировать еще номер на одну ночь . Специально взяли опцию с завтраком, тк рано утром была игра . По итогу в 9.00 не было до сих пор завтрака , на наши возмущения на ресепшене сказали, что завтрак передвинули . 🤦♀️ После долгих споров удалось добиться , чтобы сделали ребенку хотя бы омлет. В этом отеле наверно самых худший сервис во всей Армении.
- Elizabeth (1/5): Ужас - Ничего Номера не убирались на протяжении всего времени , еле еле удалось найти уборщицу, чтобы хотя бы дали полотенца . Хотели пойти в сауну , выяснилось что попасть туда можно только по записи . На ресепшен сказали, что сауна забронирована , хотя там не было ни одного человека. Отель явно не тянет на 4 звезды , 2 в лучшем случае.
- Elizabeth (1/5): - Отель в очень плачевном состоянии, в сауне ужасный запах плесени и весь потолок просто усыпан ей . К отелю не могут подъехать такси , тк крутой склон и дорога не заасфальтирована. К ресторану внизу и к бассейну даже нет дороги и нормальной лестницы. Ступеньки сделаны из досок , часть которых сломана и можно навернутся если не быть очень аккуратным . Я уже не говорю про то , что если вдруг люди пожилые или с ограниченными возможностями, то они вообще не смогут туда попасть.
- Anush (10/5): -
- Mohammed (1/5): -
- Mohammed (1/5): Horrible never again - Nothing There is no Ac , broken lights , the shower head is broken , dirty towels , the structures of the hotel is broken , insects in the room
- Asatryan (10/5): -
- WALEED (9/5): -
- Ani (10/5): -
- Armen (7/5): -
- Mike (6/5): It doesn’t worth the money I spent - The view only The pool was very cold & very dirty. My kids &!my wife couldn’t swim in it
- Siranush (8/5): -
- Elina (6/5): - The rooms were spacious and clean The minibar in the room was empty, there was no coffee and toilet paper even after asking the staff about it. I was highly surprised and disappointed that bar and restaurant was not working after breakfast hours (9am-11am), which shouldn’t be the case if you’re called a resort. No music or drinks at the pool either, nothing was offered for extra charge as advertised
- Virginia (8/5): -
- سامي (7/5): لا يوجد شطاف ، الموقع والمنظر جميل - الفيو في الطوابق العليا جميله ، اما الطابق الثاني والاول لايوجد فيو انتبهو وقت الحجز ، الفطور بسيط ولكنه لذيذ ويفي بالغرض، موقع جميل غرف واسعه ، الاستقبال والموظفين بشوشين يوجد مطعم بقرب الفندق تماما لا يوجد شطااااف ، الي عنده اطفال عمر 7 و8 صعب عليهم جدا من غير شطاف اول اعطونا غرف فالطابق الاول والثاني لا يوجد فيو فقط ترى جذور اشجار ، تحس بكتمه وانا جاي سفر للطبيعه والمناظر يفتقر لوسائل الترفيه للاطفال، الفندق على تله صعب المشي لكبار السن او من عنده صعوبه فالمشي
- Oleg (10/5): -
- Afrah (9/5): يوم - الغرفة واسعة ونظيفة اخذت شقة غرفتين واسعة وفيها بلكونة تطلع على الجبل قريب من التلفريك مسافة مشي 8-10 دقائق وجنب الفندق مطعم جدا انيق ومريح وجلساته حلوه اسمه Craftsmen's Tsaghkadzor Restaurant House وطلبنا بيتزا خضار ومارغاريتا لان المطعم مو حلال الفوط قديمة ومهترءة تحتاج تغيير وطلبت مكواة ملابس ولم يتم إحضارها
- Arsen (9/5): -
- Shahsuvaryan (10/5): -
- Ali (8/5): نظيف ولكن لايوجد تبريد - النظافة والترتيب وطاقم العمل رائع ويوجد فيه ساونا وغرفة بخار رائعين ومسبح جميل وإطلالة مدهشة على حديقة وحيوانات لا يوجد ثلاجة ولا تكييف كومبراسر. صحيح أن المكان جوه عليل . ولكن لاغنى عنهما في فصل الصيف
- Arpi Topchyan (9/5): Comfortable and relaxing - Հարմարավետ հյուրանոց քաղաքի կենտրոնին մոտ, համեղ նախաճաշ, սիրալիր անձնակազմ: Գին-որակ շատ լավ համադրություն:
- moshe (8/5): דרושה התארגנות של הצוות - קרוב לרכבל מערכת הקבלה לא מקצועית. מסרה לי חדר שהיה כבר מישהו . החליפו לאחר עם ריח סיגריות. לאחר התארגנות מצאו חדר ניקו ומסרו ארוחת בוקר מאוחרת 0900
- Louay (10/5): -
- Mohammad (1/5): It’s should 3 stars hotel - Only location Is not clean
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