OYO 604 Queen Hotel
Location: 116 Hang Bac, Hang Dao Ward, Hoan Kiem District, Hanoi, 10000, Hanoi, VN
Star Rating: 2 Stars
Property Type: Hotels
About this Property
Discover modern comfort in the heart of Hanoi at OYO 604 Queen Hotel, just steps away from vibrant local culture and spectacular sights!
Convenient Amenities
Stay connected with complimentary wireless internet access throughout the hotel. Enjoy 24-hour room service, express check-in, and check-out, ensuring your stay is seamless and stress-free.
Comfortable Accommodations
Relax in one of our 9 air-conditioned rooms, equipped with flat-screen televisions and cable programming for your entertainment. Each bathroom features showers and complimentary toiletries to enhance your comfort.
Prime Location
Located in the historic Old Quarter, you’re minutes from the Hanoi Old Town Night Market and Hoan Kiem Lake. Explore the rich culture with popular attractions like Thang Long Water Puppet Theatre just a short walk away.
Experience the perfect blend of comfort and convenience. Book your stay at OYO 604 Queen Hotel today!
Important Information
- One child 6 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- No pets and no service animals are allowed at this property.
Policies
Check-in: 02:00 PM - 12:00 AM
Check-out: 12:00 PM
Amenities & Facilities
- Express check-out
- Free WiFi
- 24-hour front desk
- Express check-in/check-out
- Wheelchair accessible
- Elevator
- Express check-out
- Smoke-free property
- Express check-in
- Tours/ticket assistance
- Free self parking
Rooms Available
-
Spot on Standard Triple
1 Double Bed and 1 Twin Bed
215 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 3 (3 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
-
Spot on Standard Double
1 Double Bed
194 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
-
Spot on Standard Twin
2 Twin Beds
172 sq feet
Internet - Free WiFi 25+ Mbps
Entertainment - 32-inch flat-screen TV with cable channels
Food & Drink - 24-hour room service
Sleep - Bed sheets
Bathroom - Private bathroom, shower, free toiletries, and towels
Comfort - Air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Max Occupancy: 2 (2 Adults)
- Shower
- TV
- Air conditioning
- Private bathroom
- Toilet paper
- Shampoo
- Daily housekeeping
- Room service (24 hours)
- Free WiFi
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
Guest Reviews
- SANADA (3/5): - 部屋が広がった。熱いシャワーが出た。 申し込みした場所に行ってお金を払ったら違う場所に連れて行かれた。しかも5階でエレベーターもなかった。
- Kazunori (7/5): 価格相応の品質。サービスは非常に良い。 - スタッフの対応が非常に良い。マッサージやTAXI手配も良かった。 エアコンの効きが悪い。
- David 해량 (6/5): - Mình rất hài lòng Khách sạn cỡ này thì mình muốn giới thiệu cho các bạn
- chantal (10/5): - Basic mais tres bien
- Samy (1/5): Bad - They gave our room to someone else, they lie to us about an electricity problem but then we figured out
- Kotaro (8/5): - 清潔感や設備は値段相応でした。ただ立地が相殺するほどいいです。
- Anthony (8/5): A good hostel -
- khanh (4/5): - The property was run down, depressing. We opted to leave for another hotel after checking in and decided that we rather go somewhere else
- Luis (2/5): - Probably one of the worst properties I ever stayed at. The door couldn’t close for hours and front desk won’t help, there were gnats and bugs everywhere in the room, on the door, on the walls, in the bathroom, there was holders in the walls, in the bathroom, the bed was dirty, pillows had dirt on them and stains, overall just TERRIBLE. The staff knocked on my door several times early morning to wake me up so they can check me out earlier than 12pm saying they had another client looking to check in early, I had to tell them several times that my checkout time is 12pm, they insisted I check out early. Very inconsiderate people, stair way is very narrow, nobody helps you with your luggages, the smell in the room was terrible, there’s rotten food and flies everywhere in the lobby. Has like 4 employees just hanging out in the lobby sleeping and eating food. This place is DISGUSTING
- Ngoc (1/5): Very bad - Totally Dislike 1-Star Hotel Review I am extremely disappointed with this hotel’s service. According to Booking.com’s policy, my check-in time was from 14:00 to 00:00, which means I had the right to receive my room anytime within that period. However, due to unexpected trip delays from Moc Chau to Hanoi, I arrived at the hotel at 18:00 (Vietnam time), only to be told that I couldn’t check in until 20:00 because my room was still occupied by another guest. This is completely unacceptable and unprofessional. I feel scammed as I had booked my room in advance, yet it was given to someone else. Additionally, the staff complained about me not paying in advance, even though Booking.com did not require any prepayment when I made my reservation. It seems like this hotel dislikes customers who book through Booking.com, possibly because they have to pay a commission. If that’s the case, they shouldn’t list their property on the platform in the first place. I do not recommend this hotel at all due to their lack of professionalism and poor customer service.
- Arya (1/5): Bad - horrendous service from the owner. we booked a room but when we reached, he said the rooms were full and he wasn't apologetic at all.
- celia (2/5): Horrible - Insalubre, bruyant, arnaque Que dire, lit sale, draps poisseux qui laisse des traces blanches sur la peau Salle de bain dans un état catastrophique Électricité apparente au dessus de la douche je vous laisse imaginer le danger Voisins qui fument et crient le soir Ça ressemblait plus à un squat que à un hôtel Évitez l’hôtel complet À l’accueil ils vous Proposent des excursions les tarifs sont 2 fois plus cher que les autres hôtels / agence Il y a un complice européen qui se fait passer pour un client a l’accueil qui vous dit que c’est les moins cher, mais en comparant avec ailleurs vous verrez par vous même que c’est de l’arnaque Je vous le déconseille N’hésitez pas à regarder mes photos qui illustre mon avis
- YASUSHI (4/5): - ホテルの紹介欄にはテレビ付き、毎日の客室清掃と記載があったがテレビは無く配線だけ、清掃も全く無かった。窓はなく湿気が酷かった。またドアの鍵が壊れかけていた。格安で利用したが余りにも設備が悪かった。従業員の対応が良かっただけにそこが残念でした。
- Radhika (1/5): Bad - Nothing Stay was not allowed despite booking confirmation
- Sophie (4/5): Mouldy, not what we expected - Very central location. Room was big, water was hot, good Wi-Fi. Mouldy and dirty, very close to the road so very noisy. No toilet paper. Arrived in the evening and they had overbooked so was walked through the busy streets to a different property, very confusing. Then tried to charge us a no show fee the next day after paying cash. Not great.
- Fendi (6/5): Pleasant -
- Emil (4/5): Disappointing - They overbooked our room so that they had to move us to a much worse hotel
- Bee (10/5): Exceptional -
- Anonymous (6/5): Pleasant -
- Bhakti (1/5): Worst worst manager and worst experience. Never ever go to this place. Especially if you are an Indian because the mange - Apart from the location nothing was good about the property The manager was extremely rude and unethical. Even after he got our booking, he made us wait for half an hr. And said there is not rooms available, then right in front of us he gave room to an other walkin customer. After showing our booking details multiple times he gave us a room. But on the top floor even though there were rooms available on the lower floor. We told him its not possible to carry 3 suitcase alone and requested room On the lower floor but he started laughing and told us to walk and made us carry our own luggage. The manager was not at all helpful. It was the worst experience, felt really unsafe after a while so we checked out in couple of hours and moved to some different hotel.
- Galia (5/5): Passable - There’s a small kitchen There’s no window so the room smells bas
- Danielle (10/5): Exceptional - The location of the hotel was good!
- Aaron (2/5): Very poor -
- Walker-frost (10/5): Great location and staff -
- Susanne (5/5): Passable - very good location and good Wi-Fi. Good for short stay You get what you paid for. The room is quite dark and doesn’t look nice.
- Thanh (7/5): Good -
- Bahirah (7/5): Good -
- Criskon (5/5): Passable - I didn't stay there because at the time of arrival she didn't find my confirmed reservation on booking for some reason so she didn't have any rooms available, however the girl did several calls to find me a replacement accommodation
- Adam (6/5): Pay for what you get stay. - Great location, friendly staff and able to assist with taxi's and various other services. Air Conditioning in Room 402 was hardly working, powered on, but hardly put out any cold air. Was very hot at the top of the building. Bathroom quite dirty.
- Avinash (7/5): Good -
- Kalen (1/5): "System is down," don't bother booking because there won't be a room. - Nothing. They didn't honor the booking. Poorly organized, booked over 1 week ago but I show up and no room. They say system is down but they need to remove the rooms from booking websites if their "system is down." As they tell me they are full, I am still seeing available rooms on various websites. Bad look OYO. But of course it's OYO so I don't know why I expected anything at all.
- Chandrima (10/5): Exceptional -
Photos
