Espresso Apartment by Mamo Florence

Location: 31 Via degli Orti Oricellari, Florence, it

Star Rating: 7.7 Stars

Property Type: Apartments

About this Property

Important Information

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 10:00 AM

Amenities & Facilities

• Air conditioning
• Non-smoking throughout
• Staff adhere to local safety protocols
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Cashless payment available
• Fire extinguishers
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guest room sealed after cleaning
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Food delivered to guest room
• Process in place to check health of guests
• Free wired internet
• Internet access

Rooms Available

• Apartment

  The air-conditioned apartment features 1 bedroom and 1 bathroom with a shower and a hairdryer. Guests can make meals in the kitchen that is equipped with a stovetop, a refrigerator, kitchenware and an oven. The apartment provides a flat-screen TV, a tea and coffee maker, a seating area, a dining area as well as city views. The unit offers 2 beds.

  Max Occupancy: 4 (3 Adults)

  • Coffee/tea maker
  • Shower
  • TV
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Private bathroom
  • Heating
  • Kitchen
  • Sofa
  • Dining area
  • Electric kettle
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Linen
  • Dining table
  • Upper floors accessible by stairs only
  • Private apartment in building
  • Clothes rack
  • Toilet paper
  • Sofa bed
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Body soap
  • Fire extinguisher
  • Window

Guest Reviews

• i.k. (4/5): - tren istasyonuna yakınlık tren gürültüsü ambulans sesleri klimanın çok sesli çalışması bulaşık makinesi çamaşır makinesi olmaması kettle'ın su kaçırması.
• Porcella (5/5): - La cucina era attrezzatissima Il rumore del tram le finestre non erano isolate....il bagno vorrebbe rinnovato
• Stefania (10/5): -
• Andreia (8/5): -
• vincent (7/5): - The apartment was fine. Comfortable clean. Location was very difficult because of tram noise. Sleepless nights
• Astrid (10/5): Amazing - The cleanliness The security Lack of electric plug for kitchen appliances.
• Marco (10/5): -
• Morello (9/5): -
• Vicente Jorge (10/5): - La ubicacion Lasbtres camas en el mismo espacio
• rosa maria (9/5): -
• Ngiam (8/5): - Close to the train station Noise from the main road
• Loredana (5/5): Puoi trovare di meglio - La casa era calda sempre Pulita superficialmente sui termosifoni c'era molta polvere o comunque andrebbero ridipinti Niente stracci comuni per pulire Solo 3 rotoli striminziti di carta igienica Solo 3 sacchetti per la spazzatura Aspirapolvere datata e sudicia hanno lasciato anche la paletta piena questo in una specie di stanzino una poltrona senza cuscino che non ha senso tutto un po' approssimativo
• Daniele (6/5): - posizione - lavandino bagno rotto - istruzioni checkout ambigue (sul tappeto e nel messaggio vi è scritto di non lasciare immondizie, da booking viene riferito il contrario) - su strada quindi molto rumorosa
• Celestino (7/5): -
• Carmelo (9/5): Apartamento en Florencia estación - La ubicación, cercano a todo. Tambien era bastante grande, nuevo y estaba muy completo. La ducha tenía poca presión
• Anıl (8/5): -
• Carola (7/5): Good location - Location is great if you want to use public transport to other places as well. Flat is quite large and has everything you need for a short stay. Aircon unit is too small for the relatively large flat. It didn't make any difference at all. Had to keep window open during the night and as it's close to the station, it was quite noisy. There are no instruction leaflets for TV, Aircon, oven, hob.... No bedside lamps. There is nowhere comfortable to sit. There was an extra bed in the flat - that could perhaps be replaced with a comfy sofa and a coffee table.
• Luis (10/5): - Todo lañimpieza To me gusto
• Victoria (9/5): - Comodo e vicinissimo ai mezzi di trasporto, tram e bus. Molto vicino anche al centro di Firenze e molto comodo per il deposito bagagli dopo il check-out. Molto gentile il personale👍🏻
• Laura (9/5): - Excelente ubicacion, apartamento amplio y muy bien acondicionado. Camas super comodas El aire acondicionado hacia demasiado ruido y se escuchaba mucho incluso de noche el tranvia pasar
• maurizio (5/5): - L'appartamento è a 5 minuti a piedi dalla stazione ferroviaria Il condominio in cui c'è l'appartamento è molto trasandato e c'è cattivo odore di umido nel portone e scale. Nell'appartamento manca il bidè e poi la finestra da sulla strada principale dove passano auto e tram fino a tarda sera, e ricominciano al mattino presto quindi non c'è molto silenzio .
• José Javier (8/5): - Limpieza, ubicación, amplitud Acceso al apartamento, portal y escaleras
• Carl (9/5): Great apartment, a good size and well positioned to explore Florence - Really convenient for exploring Florence and right by the train station Nothing
• Nemesia (9/5): Superb - Location was good but the road was quite noisey. Nothing in particular
• Susan (6/5): Basic but comfortable - Easy location near the station Air conditioning didn’t work
• Badrul (9/5): Superb - The apartment is near the train station...and walking distance to the tourist attractions sites.....the host is super helpful..... "Our last night was full of disturbances... Someone kept pressing the main entrance doorbell downstairs continuously without stopping... and there was a power outage from midnight until morning without the issue being resolved..." Let me know if you'd like it rephrased
• Khasnor (10/5): Expect the unexpected - I like the location, walking distance to the station and most tourist attractions. The key collection is located 250m from the apartment. A bit inconvenient for us when we first arrive with bags in tow. We reached the apartment first from the station then had to walk 2 blocks further to get the keys. It would also be good if the toilet has a hand bidet. We Asians prefer washing using hand bidet.
• Feras (6/5): Pleasant - All the sounds come in through the window because the window is not good and the residence is near the airport track so sleeping is not good but other than that everything is good and excellent
• Elena (9/5): Superb -
• Mark (9/5): Superb - I really liked the location and the bed was comfortable. The Aircon was a godsend as it was pretty humid on one of the days 👍. It can be quite noisy due to the traffic from outside.
• Olha (7/5): Good - The flat has a lot of space, conditioner, kitchen and iron; location is perfect for commuting to the train station or the airport I payed the tax which was almost as big as the rent; also the window had very poor sound insolation, so I could hear everything and it didn't help falling asleep.
• Aniano (9/5): Our stay is generally pleasant .😊💕 - We like the location The air conditioning system and the ref..
• Riz (5/5): Passable -
• Barbara (2/5): - I want to express my deep dissatisfaction with the service at this lodging. We had been calling for a week in advance and, despite multiple attempts to communicate, we never received a response. On the day of our arrival, we were outside the building for hours with nowhere to go. It was truly frustrating and distressing. People from a nearby business told us that this situation was common and informed us that the keys were usually left in some boxes. We checked those boxes three times without any success. Finally, late at night and with no other options, we had to pay an exorbitant fee to sleep for a few hours elsewhere. To top it off, the next day we received an email informing us of the cancellation of our reservation, with no explanation of what happened. We still haven't received a refund. I strongly recommend everyone to avoid this place at all costs. The lack of attention and unacceptable treatment we received are inadmissible.
• Carmen (10/5): So great! - The place it’s super cool, confortable and spacious. You can find there everything you need. The location it’s so good m, you find the train station and the tram near the apartment. Although All places of interest are a maximum 15-minute walk away.
• Wahida (8/5): If guests are allowed to use the lift to send the luggages to the apartment which is on the second floor, the stay would - Near station No lift for guests to use to go up the apartment which was on second floor. Lift was only for residents use. We have to carry our luggages two storeys high to access the apartment.
• Maria (4/5): More or less - Anything
• David (7/5): Good - A/C wasn’t working. WIFI neither but they fixed wifi
• Anonymous (1/5): Racism and xenophobia. We’re never coming back // Razzismo e xenofobia. Non torneremo mai più - The apartment itself is beautiful, clean, well-tended. // L'appartamento è bello, pulito, ben curato. We had problems with the Wi-Fi, and they sent a technician in 15 minutes to solve the problem. But the experience with the check-in was horrible and traumatizing, totally ruined the experience. Check-in information is not clear at the place. It is a large building with several apartments and no information on the outside, no sign written "Mamo", you cannot know if it is the right place. We called at the number indicated, as informed in the check-in email, and the door was opened for us. When we entered, inside there was a man who identified himself as responsible for "Residenza Millennium", Mamo’s neighboring apartment, on the same floor. He checked our reservations at the beginning, he knew that we were there for Mamo House and not for Residenza Millennium. Yet, he made us climb the stairs with our heavy luggage pretending that he would show us the correct place. When we went up, he began to act very truculently, shouting and trying to humiliate us at all costs, making xenophobic and racist offenses and making many threats. He put us out of the building, down the stairs with the luggage again. I was with my father, an elderly man, and with my mother, a physically disabled woman, and yet he forced us to go up and down the stairs more than necessary with the aim of causing trouble and physical damage. We were harassed, assaulted, and prevented from entering the apartment. We had to call again at Mamo House to enter again. We were allowed by Mamo to enter, and yet that man came back and started all over again, trying to put us out again and making many threats. He even threatened to call the police and seemed to want to assault us even physically. We were forced into a heated argument to avoid being expelled, which made us very nervous and cornered. We called the Mamo Florence team again reporting the fact and finally managed to get into the apartment.
• Emanuela (6/5): A bit disappointing - Big apartment nearby the station Noisy, 1st floor exactly on the tram railway. Absolutely dirty especially the floor. The flush doesn’t work properly and seems never been fixed as I read is reported in several others reviews. Wi-fi password was not updated.
• Vitas (9/5): Superb -
• Ignacio (6/5): Pleasant - The location was great! It had a comfortable kitchen and additional services The toilet wasn’t working properly and the air conditioner made a loudy noise
• Randi (9/5): Superb -
• Karen (8/5): Fabulous location, spacious apartment - Location is fantastic, easy to walk into the centre of Florence, apartment is lovely inside, large, comfortable, good sized bathroom, just across the way from the train station. Welcome bottle of wine and water much appreciated I would stay here again if the check in process was simplified and if the WiFi worked The online check in system sent to me a couple of days prior was onerous. The form was not working and a big fuss was made even though most of my details including passport, selfie, all information for myself was already provided and payment had already been taken. We had to arrange to meet one of the staff at the apartment to receive the keys, Federico helped us with our luggage, much appreciated as the lift wasn't working. On arrival he needed me to complete the information for the second guest (my mother) however, as the WiFi wasn't working he needed to do it on my mobile phone. He advised he would get someone to fix the WiFi, they did try but it was never fixed during our 4 night stay which was disappointing as I needed access to my work emails.
• Verified traveler (4/5): Poor - Person of reception by phone & email was poor. Introduction of how to entry was not activate. WiFi was not active.
• Sze (8/5): Very good - good place with kitchen Very noise as near by the road. I haven’t received any information for self check in before arrival. I need to stand in front of the main door over 20 minutes to fill the form online after hotel side provide me the link.
• Leena (9/5): Superb - Location was perfect. Close to railway station. Room was dark
• Jittima (9/5): Superb - Great Location, hospitality Not enough light
• Carlos (6/5): Pleasant - Room size, location. Stairs from first level to the room was completely dark.
• Noufal (8/5): Very good - it was very convenient next to the train station. A nice team and good apartment services overall. before the actual check in it was a hustle and too many emails came and filling the form and stuff and nothing about the check out

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