Residence Inn by Marriott Cancun Hotel Zone

Location: Blvrd. Kukulcan Lt. 1-02 Zona Hotelera Km. 23.5 MZ60, Cancún, mx

Star Rating: 3 Stars

Property Type: Hotels

About this Property

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Terrace
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Safety deposit box
• Fax/photocopying
• Tour desk
• Soundproof rooms
• Facilities for disabled guests
• Non-smoking throughout
• Grocery deliveries
• Wheelchair accessible
• Public Bath
• Outdoor furniture
• Visual aids: Braille
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Food delivered to guest room
• Access to health care professionals
• 24-hour security
• Security alarm
• ATM/banking
• Shopping on site
• Television in common areas
• Front desk (limited hours)
• Free wired internet
• Snack bar/deli
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Internet access
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Secured parking
• Swimming nearby
• Rooftop garden
• Bulk dispenser for toiletries

Rooms Available

• Studio with 1 King, Sofa bed, Ocean view, Balcony

  Meals can be prepared in the kitchen, which features a stovetop, a refrigerator, a dishwasher and an oven. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

• 2 Bedroom Suite with Balcony

  Boasting 2 bedrooms, this spacious suite has 1 bathroom with a shower, a seating area and terrace where you can relax. In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. This air-conditioned suite includes a dining area, a flat-screen TV with cable channels a tea and coffee maker and a balcony. The unit offers 3 beds.

  Max Occupancy: 6 (6 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

• Studio with 1 King, Balcony

  Providing free toiletries, this double room includes a private bathroom with a shower and a hairdryer. The fully equipped kitchen features a stovetop, a refrigerator, a dishwasher and an oven. The spacious double room provides air conditioning, a tea and coffee maker, a seating area, a dining area, as well as a flat-screen TV with cable channels. The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

• Studio with 2 Queen, Balcony

  In the kitchen, guests will find a stovetop, a refrigerator, a dishwasher and an oven. A seating area with a flat-screen TV, a desk, a terrace and a private bathroom are available in this spacious double room. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Adapted bath
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

• Studio with 1 King, Sofa bed, Partial ocean view, Balcony

  The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and an oven. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Sofa bed
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Cots
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

• Studio with 2 Queen, Partial ocean view, Balcony

  The well-fitted kitchen has a stovetop, a refrigerator, a dishwasher and an oven. The spacious double room features air conditioning, a tea and coffee maker, a terrace with sea views as well as a private bathroom boasting a shower. The unit has 2 beds.

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Shower
  • Safety deposit box
  • Telephone
  • Air conditioning
  • Hair dryer
  • Kitchenette
  • Radio
  • Refrigerator
  • Desk
  • Seating Area
  • Toilet
  • Microwave
  • Dishwasher
  • Private bathroom
  • Satellite channels
  • Kitchen
  • Sofa
  • Tile/marble floor
  • Alarm clock
  • Dining area
  • Wardrobe or closet
  • Oven
  • Stovetop
  • Toaster
  • Coffee machine
  • Terrace
  • Linen
  • Dining table
  • Outdoor furniture
  • Upper floors accessible by elevator
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Wine glasses
  • Shampoo
  • Conditioner
  • Body soap
  • Socket near the bed
  • Accessible by lift
  • Smoke alarm
  • Key access
  • Carbon monoxide detector
  • Free gym access

Guest Reviews

• Elke (8/5): - Günstige Lage zum Airport, sehr gutes Frühstück und komfortabel
• María Claudia (7/5): Agradable y tranquila - Es cómodo, agradable. El personal es muy amable. Considero que los desayunos y la oferta de alimentos, puedes ser mejor y más variado.
• Zhi (9/5): -
• Rocio (10/5): Muy bien, excelente - Comodidad y tranquilidad
• Henry (10/5): I will be back here on the future, this is my #4 wife I had bring to Cancun hopefully this will be the last time. - Everything was perfect, the rooms are very clean. The bed very comfortable and the room location was excellent. Very closed to the hotel zone and closed to the airport and the Isla Mall. The room had a microwave very convenient and a nice balcony was worth the price.
• España (10/5): Cómodo, bonito y a un buen precio - Tiene todo lo que podrias necesitar y el plus de la lavandería fue excelente, además de que tiene un precio muy accesible 🤍 Que no hubiera playa cerca
• Jürgen (10/5): Super! Kann es nur, zum Beispiel 1. Tag nach Anreise oder zur Übernachtung vor dem Rückflug, wärmstens empfehlen! - Nahe Lage zum Airport! Schöne große, moderne Zimmer, sogar mit Sofa, Balkon und eigener Küche mit allem drum und dran! Restaurant könnte mehr verschiedene mexikanische Gerichte anbieten! Das Hotel war uns schon eine Nummer zu groß, obwohl es in der hotelzone cancun noch eher zu den kleineren gehört!
• Halima (7/5): Facile d’accès - Facile d’accès depuis l’aéroport- idéal pour une nuit en arrivant ou avant le départ
• Ruben (4/5): Prima voor 1 nacht stop als je net aankomt in Mexico, service erg matig - Verschillende faciliteiten, zoals zwembad en uitgebreide gym. Ook verschillende ontbijt opties We hadden een niet functionerende ventilator die de gehele nacht voor een zeer storend geluid zorgde. Niet fijn als je na een lange vlucht aankomt. Suggestie van receptie was om maintenance in te schakelen midden in de nacht, maar daar zit je uiteraard niet op te wachten na zo’n lange dag. Rn al helemaal niet met slapende kinderen
• Anton (8/5): - Parking available. Big room size. Good breakfast options A bit worn out
• kaitlyn (4/5): -
• Catherine (9/5): -
• Jessica (10/5): - Las habitaciones
• pasquale (9/5): Great Layover Option - Staff was excellent, suite was large and well equipped, free shuttle to other hotel zone hotels is not well known but a nice extra. A great stay over for in transit but nothing is around the hotel to see or do by walking.
• Guazzetti (10/5): Excelente opción, cómodo y equipado. - Excelente habitación, espaciosa y cómoda. Muy bien equipada. Personal amable, buen desayuno buffet. Todo estuvo bien.
• Frias Prieto (7/5): -
• Ancona (8/5): -
• Kathleen (10/5): -
• Debra Huskey (6/5): - The continental breakfast was really good. Our room and out in the hallway smelled musty.
• Amanda (4/5): - La habitación es realmente buena. El resto del hotel es normal, nada excepcional. El servicio, sobre todo del snack bar es terrible.
• Greg (9/5): -
• Maurizio (9/5): -
• Gin (5/5): - Nice spacious rooms. One of the rooms had a nice sea view. The room had a stove. fridge, all kinds of glasses, including wine ones. There were all amenities required for cooking. Ice machine in the hallway. Nice two pools on the rooftop. We complained three times about light and Tv not working three times and in two days it wasn't fixed and they marked it only once in their log book. Live Scorpion in one of the rooms and it took 2h to remove, stating that they need a manager to come to work, though the janitor removed it (this didn't make to their log book). Check in took longer than expected as the room number wasn't right and thr receptionist couldn't find the other room (maybe system issue as they can't see one booking?). No wine opener in the room. Some rooms face ugly abandoned parking lot.
• Dinithi (4/5): Wasn't terrible but also wasn't great, - It was the cheapest available in the hotel zone at short notice. Front desk was chaotic and time consuming to navigate. Having to put down a deposit for pool towels was annoying. Front desk payment methods were a mess. Cards sometimes worked and sometimes didn't. The little store front had very few items.
• Erbe (8/5): -
• Lahr (5/5): I was disappointed to be so far from the beach and shuttle takes you to beach but not not back - Soft bed and spacious. Also found a great restaurant on water 3 minutes walk but take pesos! Not close to anything. Pictures are deceiving. Also they make it difficult to get towels for the pool. The breakfast was ok.
• Héctor (8/5): -
• Cynthia Gomez (7/5): - la habitacion que me entregaron no tenia hecho el servicio de limpia, se les comento en recepcion y nunca fueron a hacerlo
• Tim (7/5): -
• Assunta (9/5): Pratique pour reprendre un avion - Taille de la chambre Proche de l’aéroport Un peu loin des plages
• Christophe (4/5): - simplicité Incompétence du personnel. Attente de plus de 6 heures pour avoir des draps pour le canapé-lit et s’entendre dire à 21h que le personnel de ménage est parti. Inadmissible… Toilette bouchée dans la chambre sans intervention sur la journée. Accès plage
• haroutioun (1/5): - L'endroit L'accueil, le petit déjeuner et l'incompréhension concernant le descriptif de la suite.
• Charlotte (9/5): Séjour sympathique - Nous avons passé 2 nuits dans cet hôtel et nous avons passé un très bon séjour. Notre chambre était au calme, très fonctionnelle avec tout le nécessaire. C’est un hôtel qui reste à taille humaine comparé à tous les gros complexes autour et c’est très agréable Le petit déjeuner est correct sans plus mais le réapprovisionnement n’est pas très rapide ( 10min pour avoir une petit cuillère, plus de tasse à café…).
• Floriane (10/5): - Emplacement Rien
• Gastone S. (9/5): Relaxing -
• Robert (2/5): Never again - We chose this hotel because it was inexpensive and met our needs. But it was cheap: no second room key; no creamers for the in-room coffee; and no accommodation for breakfasts for 6:30 AM departures (two days)
• Sylvain (8/5): -
• Ada Valencia (10/5): - Ubicación, cuarto, personal
• Milijana (9/5): Agréable, serviable et propre. - Bon accueil, bon équipement, bien positionné par apport à l’aéroport. La chambre est grande, cuisine bien équipées petite supérette dans la résidence avec des prix correcte proche du commerce. Pas d’accès à la plage mais ceci est indiqué dans la description de l’établissement.
• Julie (2/5): - L'hôtel est proche de l'aéroport La navette gratuite L'odeur dans les chambres! J'avais lu des commentaires dans ce sens mais je me disais que ça ne pouvait pas être si terrible... quelle erreur! Une odeur de moisissure dans les couloirs et la chambre, qui tient aux vêtements! Plus jamais dans cet hôtel
• Enda Keegan (10/5): -
• Petra (7/5): -
• Susana (9/5): -
• Bin (9/5): Had a pleasant stay. Good value for the money. - Clean room and friendly staff. Good location, close to the airport and hotel zone. If you don’t have a car, the location doesn’t work for you.
• Giulio (8/5): - alla reception ci hanno detto che la colazione sarebbe stata servita dalle 6.30 ma lo staff la ha preparata alle 7. Il nostro aereo era molto presto e dunque la nostra colazione è stata purtroppo consumata con molta fretta e stress.
• Mariela (10/5): -
• Willy (9/5): Séjour à Cancun proche de l’aéroport - - Check out later possible - rooftop avec 2 piscines restaurant et snack disponible - la chambre est grande fonctionnelle et spacieuse comme dans la description - le personnel est serviable - la sécurité est renforcée et superbe - se trouve dans une zone d’hôtellerie donc il faut une voiture pour s’y déplacer facilement - serviettes de plage à dispo mais il y a 12 $ de deposit - il y a du choix pour le petit déjeuner mais l’expresso n’était pas bon
• Kenley (9/5): -
• Silvia (9/5): - Bed & bathroom
• Varun (3/5): -
• Pierre and Marie (10/5): The sum resonnable - Excellent it was very good Nothing for me everything was perfect the
• Ekaterina (7/5): Близко к аэропорту - Достаточно комфортный отель с большими номерами. Мой номер был с кухней, кухня на удивление была действительно хорошо укомплектована Абсолютно ужасный шветский стол на завтрак. Из вкусного за 5 дней были только панкейки. Все остальное очень посредсвенное. Очень маленький выбор. Вторая дискомфортный момент - это уборщики, которые в 9 утра входят просто без стука. И орут на весь номер. Первый раз с таким сталкиваюсь.на просьбу убрать попозже, не приходят вообще Так же наборы кофе в номере к кофе машине имеют ужасный вкус. Все попытки заворить кофе ушли в мусорку.
• Martha (8/5): Wonderful overnight stay with fabulous freshly made tacos on the roof! - We loved the size of the room! The flooring was lifting. Our patio overlooked the parking lot.
• Yoryani (10/5): - Servicio e instalaciones Todo bien
• Andreas (10/5): Bekvämt, rent och fräshct - Perfekt läge mellan flygplatsen och stranden. Vi bodde här en natt när vi landade i Cancun innan vi åkte vidare till Tulum. Allt var fräshct och rent. Jättefina takpooler med fin utsikt. Rejäl frukost där allt finns Allt var bra
• Florent (8/5): -
• HYUNWOOK (8/5): -
• Ian (7/5): - Breakfast (complimentary) was available but I barely got time to have breakfast. the location was right htere in the hotel zone. 12 minutes away from the airport, 20 minutes away from the "Hotel Zone" hotspots, 5-6 minutes away from the Playa Delfines (great beach) and the Museum. If you only need a hotel to sleep, then definitely go there, GREAT VALUE!!!! My husband and I barely spent time at the hotel. I couldn't even tell you what the rest of it look like. My garbage wasn't taken out everyday. They didn't replenish my wash cloths... BUT!!! minor stuff to complain about.
• Mateja (9/5): great - Comfortable room with kitchen, staff smell in the restaurant for breakfast
• Moncrieffe (6/5): -
• Julien (1/5): -
• Roger (10/5): I would return - Awesome service from staff!! Restaurant food could improve a lot
• Ferner (6/5): - Zimmer sind groß, sauber und komfortabel Lange Eincheckzeit, Personal beim Frühstück komplett überfordert. Man musste bis zu 10 Minuten auf eine Kaffeetasse warten. Keine Kaffeelöffel, immer wieder fast alles ausgegangen. Zu wenig Personal für ein volles Hotel. Zimmer war neben einer sehr lauten Eismaschine.
• Candi (10/5): -
• Laura (8/5): -
• Christina Thorning (8/5): -
• Yessica (9/5): -
• JonatasPSilva (9/5): Clean, Spacious, and Well Located - We had a great stay at Residence Inn by Marriott Cancun. The room was comfortable, very clean, and spacious enough for our family (a couple with two kids). The location is also excellent, with a short and easy drive to the airport. We would definitely stay here again. One thing we didn’t like as much was that the pool restaurant only serves fast-food style meals, with limited options. That is the only restaurant in the hotel, besides the breakfast.
• Ferner (8/5): Gut für Kurzaufenthalte - Schöne große Zimmer, modern eingerichtet und sauber. Couch in der Rezeption ist nicht mehr die neueste.
• FRANCOISE (7/5): - Grand studio bien équipé. Petit déjeuner moyen. Piscine petite Pas de commerces à proximité
• CARLOS (8/5): -
• Frank (5/5): -
• Karen (10/5): Away from the crowd, with green space. - Lovely staff, clean and comfortable. Free breakfast. As it is not in the “hotel zone” there is no access to a beach close by.
• Hans (8/5): -
• Olivero (8/5): Cómoda pero con limitaciones. - La habitación está muy bien equipada, con heladera grande, microondas, tostadora, lavavajilla, café de cortesía y enseres de cocina. Tiene una TV grande y balcón, es como un mini departamento. El hotel queda a 10 minutos del aeropuerto y tiene una agencia de turismo en el lobby muy buena para organizar las excursiones. A pesar de que está en zona hotelera, el hotel está ubicado en el km 23.5 y los buses sólo llegan hasta el km 20 con lo cual siempre hay que manejarse en Uber hasta llegar a la zona en la cual está disponible el transporte público. El hotel NO cuenta con restaurante, sólo un servicio básico de bar en la zona de la piscina hasta las 9 pm, con lo cual si llegás más tarde de una excursión se dificulta la cena.
• songshan (8/5): - The corridor has a pungent smell, which is either from disinfection or something else. It's so strong that it makes you cough when it gets into your nose and throat. I can't understand why only one bottle of mineral water is provided for the first day of stay. You have to buy water in the hotel. If you want to go to the supermarket, you need to take a taxi. The toilet has a persistent stench during the
• Asbahr (10/5): Quarto amplo, atual e confortável. - Quarto confortável e amplo. Tomadas de USB, sem precisar de adaptador. Wifi bom. Café da manhã muito bom! A localização não é boa se quiser ir para praia. Para nós funcionou, pois pernoitamos para ficar próximo ao aeroporto.
• Lucía (9/5): -
• Carlos Eduardo (9/5): -
• July (10/5): - Todo excelente 👌 recomendados
• hernán (8/5): cumplió con las expectativas - la calidad de la habitación y su limpieza el control remoto del TV - no funcionaba bien
• TAKAFUMI (10/5): 最高でした。 -
• Petrus van der Aa (7/5): - Goed hotel Omgeving niet geweldig. Te veel grote hotels op geringe afstand van elkaar.
• Bianca Ivett (8/5): Buena - Habitación amplia y limpia Que me tocó muy lejos del elevador
• Cecilia (9/5): - El área de las piscinas con excelente vista al mar. Muy agradable. El desayuno variado y delicioso. Todo muy limpio y agradable. El sofá cama creo que requiere cambio.
• Krisztina (9/5): Well located spacious hotel with sea view - Location, view to the sea, spacious room and the terrace with a fantastic view around to the lagoon and the sea. Breakfast could be tastier with more vegan/vegetarian options. The same goes for the upper terrace, very few vegan options. And maybe keeping it open until 10pm on the weekends.
• Ine (8/5): Super hotel voor doorreis - Super kamers en vriendelijk personeel. Wij verbleven er 1 nacht nadat we in de avond geland waren in Cancun. Daarvoor zouden wij het zeker aanraden. Het ontbijt mocht iets breder.
• Cecilia (5/5): -
• Adriano (5/5): Deludente - La camera era molto bella e ben arredata e attrezzata con stoviglie e altro. Non c’è scritto da nessuna parte che il servizio navetta aeroportuale deve essere prenotato ben 48 ore prima e lo staff non ha fatto nulla per risolvere questo problema o peggio darti un’altra alternativa ma si sono limitati a dirci che era scritto sul sito internet e non avrebbero potuto fare nulla. La colazione deludente, molte cose che servivano erano di poca qualità o con poco sapore.
• Christopher (8/5): - The hallways smell terrible, and are dirty. I also got locked in my.room.
• Miranda (6/5): - My life felt threaten upon check out, refused honor Airport shuttle return. Bad advertisement of shuttle.  
• Stephen (8/5): - Airport shuttle didn't arrive so had to get an Uber, which was difficult.
• Marie (8/5): - The room was very clean and comfortable. We couldn’t use the balcony because of noise and dust from construction next to our room.The staff was pleasant. The hotel isolated. There’s nothing nearby unless you have a car. The airport shuttle was very difficult to find, process was too involved, and there was no one with sign for the hotel. The only restaurant they had closed very early.
• Frances (8/5): - The Hotel itself was Great! Aside from the smell in the hallways (just too much carpet cleaner) and the work being done outside, everything was great! The room was so spacious and convenient! Very nice! Staff was so helpful
• Derrick (10/5): - Clean , friendly and professional.
• jacqueline d. (10/5): - The hotel was great; however, there were some issues (below). First, I have to say that the hotel itself, and especially the staff, were excellent! Super friendly, eager to please, clean hotel, great breakfast, little convenience, store inside that wasn’t expensive, great room, etc.! I would stay there again for sure. The only negative issues was the promised free transportation from the airport was a big problem. This is not the Hotel‘s fault from what I understand. You book the shuttle 48 hours in advance, but our flight was delayed and there was zero way to contact the transport company to tell them that. When I tried to call the hotel about this delay, I literally called 15 or more times and could not get anyone to answer. Once I did, they could not give me an answer as to what to do about the shuttle, so what happened was we did not have a free shuttle when we finally arrived and had to spend a lot of money on a taxi. Also, because of that, we ran out of cash and the ATM at the hotel did not work. Overall, I don’t want those experiences to reflect on the Hotel negatively. Again, I would stay there again, but I would be way more prepared the next time for those two negative instances. Extra shout out to Ulises, the bartender at the rooftop bar, and to the lady who ran the front desk at night. I forgot to get her name, but she was amazing anytime we had a question.
• CHIHYI (10/5): -
• Maria (8/5): Overall the stay was good - The cleanliness was truly remarkable. The breakfast was cold and the options were pretty bad.
• Adnanul (6/5): - It’s at the end of hotel zone
• JORGE (6/5): - Facility clean and highly recommend. Poor choice of food options in the morning

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