Capitals Luxury Rivers

Location: Lungotevere Prati 21, Rome, IT

Star Rating: 7 Stars

Property Type: Guest houses

About this Property

Important Information

Policies

Check-in: 02:00 PM - 08:00 PM

Check-out: 10:00 AM

Amenities & Facilities

• Express check-out
• Free WiFi
• Luggage storage
• Express check-in/check-out
• Wheelchair accessible
• Safe-deposit box at front desk
• Express check-out
• Smoke-free property
• Airport transportation - pickup (surcharge)
• Shared microwave
• Shared refrigerator

Rooms Available

• Deluxe Triple Room

  2 Twin Beds and 1 Twin Sofa Bed or 1 Queen Bed and 1 Twin Sofa Bed

  431-sq-foot room, located below ground level, river views

  
  

  Internet - Free WiFi

  Entertainment - 54-inch Smart TV with satellite channels and Netflix

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free tea bags/instant coffee

  Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Free long-distance calls, safe, and iron/ironing board; free cribs/infant beds available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (3 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - below ground
  • Mobile key entry

• Superior Room

  1 Queen Bed or 2 Twin Beds

  431-sq-foot room, located below ground level, river views

  
  

  Internet - Free WiFi

  Entertainment - 54-inch Smart TV with satellite channels and Netflix

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free tea bags/instant coffee

  Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Free long-distance calls, safe, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Room/bed type depends on availability at check-in

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress
  • Room and bed type depend on availability check-in
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Location - below ground
  • Mobile key entry

• Deluxe Room, Balcony

  2 Twin Beds or 1 Queen Bed

  344-sq-foot soundproofed room, balcony/patio with river views

  
  

  Internet - Free WiFi

  Entertainment - 54-inch Smart TV with satellite channels and Netflix

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free tea bags/instant coffee

  Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - Private bathroom, shower, slippers, and designer toiletries

  Practical - Free long-distance calls, safe, and iron/ironing board; free cribs/infant beds available on request

  Comfort - Air conditioning, daily housekeeping, and heating

  Need to Know - No rollaway/extra beds available, toothbrush and toothpaste not available

  Non-Smoking

  Max Occupancy: 3 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Shampoo
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress
  • Balcony or patio
  • No rollaway/extra beds
  • Free cribs/infant beds
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Mobile key entry

• Family Quadruple Room

  2 Double Beds or 4 Twin Beds

  861-sq-foot room with city views

  
  

  Internet - Free WiFi

  Entertainment - 54-inch Smart TV with satellite channels and Netflix

  Food & Drink - Coffee/tea maker, minibar (fees may apply), electric kettle, and free tea bags/instant coffee

  Sleep - Pillowtop bed, Frette Italian linens, a down duvet, blackout drapes/curtains, and bed sheets

  Bathroom - 2 bathrooms, shower, slippers, and designer toiletries

  Practical - Free long-distance calls, safe, and iron/ironing board

  Comfort - Air conditioning, daily housekeeping, and heating

  Accessibility - Wheelchair accessible

  Need to Know - Toothbrush and toothpaste not available, no cribs (infant beds) or rollaway/extra beds available

  Non-Smoking

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Telephone
  • Air conditioning
  • Hair dryer
  • Desk
  • Private bathroom
  • Heating
  • Slippers
  • Satellite channels
  • Electric kettle
  • Wardrobe or closet
  • Bidet
  • Toilet paper
  • Shampoo
  • Wheelchair accessible
  • Daily housekeeping
  • Hypo-allergenic bedding available
  • Free Local calls
  • Designer toiletries
  • Premium bedding
  • Blackout drapes/curtains
  • Free WiFi
  • Down comforter
  • Frette Italian sheets
  • Pillowtop mattress
  • No rollaway/extra beds
  • No cribs (infant beds)
  • Bedsheets provided
  • Smart TV
  • Free tea bags/instant coffee
  • Champagne service
  • Soap
  • Local maps
  • Guidebooks or recommendations
  • Laptop-friendly workspace
  • Restaurant dining guide
  • Toothbrush and toothpaste available
  • Toothbrush and toothpaste not available
  • Mobile key entry

Guest Reviews

• Charlotte (8/5): - Very clean, modern and ideal for city break accommodation. No staff on site check in and out done over WhatsApp which makes it difficult if you have questions, and generally how to get in and out of the building. The door handle on our door was missing so we struggled shutting the door everytime we left without having to slam it shut.
• Adriana (4/5): Decepção. Pelo valor, esperávamos mais e melhor. - A localização é excelente. Em sete dias, as toalhas foram trocadas somente uma vez, porque solicitei duas vezes. O quarto não foi varrido nenhum dia. Muita poeira branca. Apenas as camas foram feitas. O banheiro não foi lavado nenhum dia. Barulho do quarto ao lado durante a noite toda. O atendente só respondeu as mensagens no primeiro e no último dia. Chegamos a pia do banheiro estava entupida, a porta com defeito, dois travesseiros com fronha e outros dois sem fronha. Preço caro e a entrega não corresponde.
• Carlos (8/5): - Nice renovated room, property with no easy access
• Andrea (8/5): - Cute place! Great location. Was unsure how to get into the property but outside of that, great experience
• Matilda (8/5): Very good! - Perfect location, nice staff who responded quickly. Everything went super smooth from the check in to the check out. The door to our bathroom was not able to close and when we checked in there was a stain on the cover (looked like a stain from tomato sauce that didn’t go away in the wash), the drain was also clogged. We didn’t say anything because we don’t care too much but it’s definitely worth fixing!
• Daniel (2/5): - Checking time 2 pm. We were there around noon. No hotel. No main entrance. It was a bulding with multiple business office. It had jus a little sign written as hotel, phone number and website. I callwd them twice. Only messages. The website was off. I had to book another hotel because I was exausted due to a ling trip and hot weather. Can you imagine?? I WANT MY MONEY BACK. SCAMMERS.
• mario (2/5): - Ho prenotato una camera tripla (fue adulti e un bambino) e ho fatto anche check in on line. Ho trovato una stanza doppia senza letto bambino e, nonostante richieste via Whatsapp (senza possibilità di parlare direttamente con qualcuno), nessuno è venuto a sistemare la stanza. Dopo varie insistenze, ci è stato dato permesso di prendere lenzuola pulite da un'altra stanza e di preparare da noi il letto del bambino. Pessima qualità!
• Liliana (10/5): Comfortable stay - The checking was a bit strange but once you get in it’s easy to get in the room. The place is clean and spacious, the bathroom is big and clean, with bidet and a nice spacious shower
• WEI (8/5): - Good location
• Miguel (2/5): - This is not a hotel, no managment or person to contact when you arrive. We had the worst experience in all out travels around Europe. The lock in the room did not work, it felt down completely to a point we were locked inside the room until another guest hear our help call to get us out. NO MANAGMENT came to help us, so we had to sleep with the door open with fear that next morning we could get trap inside again.
• Kelley (8/5): Walkable room in ok location - Relatively easy check in. At first it was confusing but then made sense. We never encountered a single person from the place to interact with. I did text a question and was slow to get a response. Room was a good location, right off the river. A little noisy but not too bad.
• Margaret (6/5): - It’s not terrible but it’s not luxury either - the luxury word gives you a higher sense of expectations. If you go in with little to no assumptions that are tied to that word you will think it’s ok. The set up is different and the communication could be better but once you get over that hurdle it was fine. They were able to work with me on a late checkin - once contact was made it was great just that beginning part was rough. If you want services and catering then it’s not for you. If you want a good location fairly updated rooms with working A/C and WiFi - then you will be ok with it. If you want more then don’t book it. I found the cleanliness fine but that’s different for everyone. The owner does need catch up on some decorative maintenance to keep the pictures on line matching and they seemed to have listen to feedback about soap and some minor toiletries. Would I stay here again 50/50 depending on pricing.
• JORGE (2/5): - Horrible Horrible Horrible! Please DO NOT book this hotel ( if you can call this place that ) ! Expedia Marketing department should definitely take this hotel from the web page .
• Donald (8/5): I’d stay here again for sure. - Interesting place. Not a typical hotel but more like a Airbnb but not exactly. Nice location and neighborhood, safe, clean and the only real issue was getting in on day one as no one there to get me in. But Room 1 has a nice balcony.
• francesca (10/5): - Ottima struttura sul Lumgotevere,pulitissima In pieno centro a Roma , raggiungibile in 10 minuti a piedi dalla metro Spagna . Super consigliata 😍
• Eric (6/5): - Check in was a little confusing and u certain as we never got a response from the hotel. After using their portal to register and input data we was left u certain. The key is make sure to use WhatsApp and message them when u get there. Once we made contact checking in was fine. The ac was not working when we arrived but they addressed it. The faculty is ok and there is wifi. There are no amenities so being your our snacks water coffee etc. the location was great as it’s kinda in the middle of everything. Rome has food everywhere so it’s easy to find breakfast lunch and dinner. 3 of 5
• Betty (2/5): - I must write a review about this property for others to be aware. Connection with the proprietor was easy and the check in process was through texting. However when we arrived an unknown source buzzed us into the bed and breakfast. We followed stairs up to the Capital Hotel section and went through an unlock door. Our room keys were labeled with the given room number on a post it note at what appeared the front desk. When we entered our room, it was clean. That was it! We booked a three bed room. There was only a sheet on two of the beds. One had a sheet and duvet.The beds were NOT pillow topped as described on Expedia. They were hard and uncomfortable. The beds were cramped in a limited space, one being up next to a wall dresser making it a useless piece to store anything. There was no coffee station in the room. In the hallway we discovered a kitchen with multiple coffee machines and no cups or coffee provided. Therefore this property should not be listed as a bed or breakfast location. The Capital Luxury Rivers was far from being considered a luxury hotel, more like a hostel style place. No view of the river either. Very disappointing for the cost. We never saw or spoke to anyone which gave the location an unsafe and undesirable feeling, creepy! The place was open to anyone with multiple keys on post it notes for anyone to enter and use. The next day we had no communication with the proprietor until a text came demanding payment. Very sketchy vibe!
• Dan (4/5): - very close to the action. No amenities for example no coffee in the hotel. They said they would bring some but never did over the 2 days we stayed. Traffic is load but that is what you get if you are close to the city center
• Claudia (8/5): More like an Airbnb and not a hotel - It reminds me more of an Airbnb, as there is no actual people at a reception desk awaiting for you. However the hostess is very friendly and responsive at check in and with any issues that may arise throughout the booking. Location is close to attractions and restaurants. Unit was nicely tidied up on a daily basis. Lastly as other people have mentioned, it would be nice to have a couple of water bottles or even cups readily available for guests as they arrive.
• Jose Carlos (4/5): - Complicado comunicar con el personal por no decir imposible, en 4 dias de estancia no vinieron hacer la limpieza ni 1 solo dia me quede hasta sin oapel higienicoy fue todo un logro conseguir otro, muy descontenta
• LUDMILLA (6/5): - O quarto é extremamente confortável, a cama king e travesseiros muito bons e o banheiro /chuveiro excelentes. Já as amenidades de toalete, muito ruins. A fechadura de entrada do nosso quarto estava quebrada ao chegarmos, a pessoa que nos recebeu, que não se apresentou de maneira adequada de forma que não sabemos nem o nome dela, nos deixou esperando por um chaveiro das 18:04 até 19:40, estávamos com fome e sede e não podíamos sair esperando esse chaveiro. Depois que o chaveiro chegou, tentou consertar por cerca de mais 2h, sem sucesso e derrepente foi embora, dizendo que voltava no dia seguinte, saiu e não voltou mais, notem que a recepcionista já havia nos abandonado. Ficamos 2 dias nesse apartamento com a porta destrancada, somente encostada, correndo risco com nossa bagagem. NÃO RECOMENDO!
• Olga (2/5): Horrible - Horrible. La habitación olía a atranque. Súper sucia y con pelos en la bañera y las almohadas amarillas. Agua en el bidet atrancada y “suciedad marrón” en el bote sifónico Di aviso a hoteles.com y al hotel y todo siguió igual. Nada aconsejable
• Verified traveler (10/5): Localização Perfeita - O hotel tem uma ótima localização, perto dos principais pontos de Roma. Dar para fazer quase tudo andando. Quarto amplo, confortável. Não tem recepção e algumas vezes tivemos dificuldade com a porta de entrada.
• Charlotte (2/5): - Le séjour aurait pu être parfait : hôtel bien localisé, service pratique pour arriver en toute autonomie. En revanche, l’hôtel m’a débité deux fois : une fois en utilisant les coordonnées bancaires renseignées lors du check-in online avant mon arrivée et une fois en me demandant de régler via un lien sum-up car ils n’avaient soit-disant pas reçu mon règlement. Quelle mauvaise surprise en rentrant chez moi et en découvrant le lendemain que mon compte avait définitivement été débité de deux fois 527 euros. Bien sûr l’hôtel ne répond plus via whatsapp. Je compte sur hotels.com pour résoudre au plus vite ce problème.
• Ina (10/5): - I wish check in was more organized. We had to wait at the front door someone to let us in. Otherwise, property is beautiful and it’s in a great location
• Ellen (10/5): - Great location for walking to most major sites. Bus lines literally around the corner for easy transportation options.
• Celine (8/5): - The property itself was very nice but a bit confusing to find. Luckily the staff was very responsive but you need cellular reception to contact the staff to be let in
• Ana (8/5): Small, cosy, comfortable room with great location - The location is excellent, just crossing the bridge outside the building and straight ahead Is piazza Spagna. The room was very clean, comfortable beds, just the walls dirty, minor detail. It's an old building but has an elevator that makes a lot of difference when having luggage. A little bit difficult to contact the host because our flight was delay for a lot of hours and It only has phone number, but hotels.com HELP me a lot so they were nice to open for us late at night.
• David (10/5): - Execelente atención y servicio. Responden rápido y siempre están pendientes.
• REMEDIOS (4/5): Rome BnB from Hotels.com may 18-20,2024 - There was no one to let us in the building. We were at the sidewalk outside the building and we called the telephone number on the door. No one answered. Finally a resident of the building let us in the building. We saw the bnb cleaner ( a young man) who did not speak much English to let us in the room. The bathroom was ok but the shower smelled like sewer. The building is old and smelled moldy wood. It was too expensive for not having better customer service. Next time I’d rather stay in a real hotel with a front desk.
• Verified traveler (6/5): - Good location. Good sound proof window. However could hear everything from other room next door. For information, no one at the front desk. Were pretty responsive via whatsapp. Issues with sink, had to ask 2 times for repair Room needs a fresh coat of paint and improve clealiness of the room in general (floor, shower).
• Alessio (10/5): - Ottima posizione bella camera
• Ömer (6/5): - Otel konumu ve binası çok güzel. Temizlik normal. Hizmet çok kötü, zaten muhatap olacağınız kimse yok, resepsiyon veya ilgilenen kimse yok. Bir kaç defa taleplerim oldu fakat yerine getirilmedi. Genel olarak ortalama. Konumu açısından iyi bir yer diyebilirim.
• Daniel (8/5): - Location was good a responsiveness to questions was excellent. Took a little bit to figure out how to get in the building then in and out of our room, but we figured it out. Mattress and pillows were much harder than we are used to. Overall a good value for the money and I would recommend. We felt safe.
• Shannon (4/5): - There was a lack of communication upon check-in and check out. You don’t actually interact with a real person. It’s all on WhatsApp, which is fine if you’re clearly communicating the process, but it wasn’t well communicated. Also, there wasn’t even a clean blanket for the bed there was only a sheet and a dirty blanket in the closet with hair and stains on it. Great location on the river and for Vatican City which is why we booked but would never go back.
• Verified traveler (4/5): - よかったのは観光スポットへのアクセスのみ。 人がいない。全て遠隔。チェックインと入室の手順がきちんとできるか、直前まで不安だった。 部屋のコンディションは悪くないがごく普通。
• Cindy (10/5): - Keep on going
• Adrielly (10/5): - Adorei a nossa estadia, a atendente respondia de imediato. O quarto muito limpo!
• Saydee (6/5): - It was ok
• Stefanie (10/5): - Perfekte Lage für einen Städtetrip! Alle Sehenswürdigkeiten fußläufig erreichbar.
• Jon (10/5): - Excellent location. Very nice part of the city. Clean room with a comfortable bed. We never met the staff in person but they were very helpful. Super neighborhood with great shopping and restaurants. Easy walk to historic venues. If you are ok with self check in and don't have a car, I would highly recommend. We would stay here again. An excellent value.
• Marthes (10/5): Good - Lovely hotel , great location the only feedback is to provide check in details throughly . Only communication was via what’s app however did now this till we were in our room. There was no name on key at reception desk. Other than that the room was awesome and location was great to all sites
• Verified traveler (6/5): Not a hotel, no service--only a room - The name is a misnomer. It is not a hotel and it is not luxury. The is no service, stains on bedding, worn towels, scuff marks all over the walls. Bedding not changed for 4 days so I do not know how they can say luxury. It is a room. Other minor issues. The location is excellent and the bed was comfortable.
• Sidney (10/5): Location, Location, Location - Great Location. Near shops, cafes, banks and many of the historical sites. A sort of B&B that is run very well. If you are arriving late they make it easy to access by messaging on WhatsApp how to enter the building. There is a lift. Housekeeper was the best.
• asal (8/5): - Perfect location. 10 min walking distance to major attractions. Clean and comfortable room
• Teresa (8/5): - Loved the hotel and it’s location but not having a physical person on the property caused some difficulty. The main door was not left unlocked as stated it would be. We had to wait until another guest was going in. And the safe in our room was locked and I asked someone to come open it and that never happened.
• VERONICA B. (6/5): Human contact is missing in this hotel - After checking in informed via text the contact person that due to unforseen circumstances from Delta Airline we needed to cut our stay one day short. From then on everything went wrong. At some point I had to ask the owner his intervention as it appeared it was impossible to make myself understood. We finally came to an understanding. I think the problem is that all contacts are via text. No human contact. Texts can be easily miscontrued specially if one has no command of written english and does not understand who the client is.
• Kimberley (10/5): Great choice! - Friendly and helpful staff, nice room.
• Verified traveler (10/5): - Room was spacious, clean, nice view and the climate control was fine too. It was a quiet environment however i didnt meet any of the facility staff, only once accidentally the cleaning lady. My only communication means was the WhatsApp messaging.
• Verified traveler (10/5): - wonderful experience in the heart of Rome!

Photos