Susana Balbo Winemaker's House - Relais & Chateaux

Name: Susana Balbo Winemaker's House - Relais & Chateaux
Address: 5022 Viamonte, Mendoza, ar

Location: 5022 Viamonte, Mendoza, ar

Star Rating: 10 Stars

Property Type: Hotels

About this Property

Luxurious Spa Suites with In-Room Wellness Service
Indulge in relaxation with Spa Suites offering à la carte wellness services in the comfort of your room. Unwind in the private tub or heated soaking tub after a day of exploring wineries nearby.

Premium Amenities and Comfort
Experience ultimate comfort in suites equipped with air conditioning, heating, and a private terrace. Enjoy entertainment with a flat-screen TV and sleep soundly on box-spring mattresses. Some suites even feature a private wine cellar and minibar.

Gourmet Dining and Exclusive Services
Savor exquisite meals at the on-site restaurant and lounge bar, or opt for open flame cooking. Take advantage of daily maid service, Turndown service, and artisanal breakfast. Benefit from free parking and airport transfers for a seamless stay.

Book now for an unforgettable experience at Susana Balbo Winemaker´s House!

Policies

Check-in: 03:00 PM - 12:00 AM

Check-out: 12:00 PM

Amenities & Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Soundproof rooms
Facilities for disabled guests
Ironing service
Car hire
Massage services
Currency exchange
Non-smoking throughout
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Wheelchair accessible
Heated pool
Adult only
Outdoor furniture
Coffee Shop on site
Steam room
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Fire extinguishers
First aid kit available
Sanitized tableware & silverware
Invoice provided
Smoke alarms
Physical distancing in dining areas
CCTV outside property
Access to health care professionals
Face masks for guests available
24-hour security
Security alarm
Thermometers for guests provided by property
Key card access
Television in common areas
Front desk (limited hours)
Express check-in
Free wired internet
Access to nearby outdoor pool
Self parking (surcharge)
Airport transportation - pickup (surcharge)
Airport transportation - drop-off (surcharge)
Free beach shuttle
Beach umbrellas
Pool sun loungers
Offsite parking discounted rates available
Internet access
Housekeeping on request
Wine release events
Reception hall
Exercise/lap pool
Japanese garden
Free bus station shuttle
Health or beauty spa nearby
Swimming nearby
Bicycle-friendly property
Charcoal grill
Bulk dispenser for toiletries
Accessible shuttle
No accessible shuttle
Accessible train station shuttle
No accessible train station shuttle

Rooms Available

Studio Suite, Sauna (SPA SUITE SAUNA)

1 King Bed OR 2 Twin Beds
784-sq-foot individually decorated room, deck/patio with garden views

Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 40-inch LED TV with premium channels and pay movies
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Fenced private yard, laptop-compatible safe, and laptop workspace
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Champagne service
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Deck or patio
- Heated floor
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Fence around yard
Studio Suite (SPA SUITE)

1 King Bed OR 2 Twin Beds
693-sq-foot individually decorated room, deck/patio with garden views

Relax - In-room massage available
Internet - Free WiFi 100+ Mbps (good for 1–2 people or up to 6 devices) and wired internet access
Entertainment - 40-inch LED TV with premium channels and pay movies
Food & Drink - Espresso maker, minibar (fees may apply), electric kettle, and room service (limited hours)
Sleep - Pillowtop bed, premium bedding, a down duvet, a pillow menu, and blackout drapes/curtains
Bathroom - Private bathroom, deep soaking bathtub, and separate shower with a rainfall showerhead
Practical - Fenced private yard, laptop-compatible safe, and laptop workspace
Comfort - Daily housekeeping and climate-controlled heating and air conditioning
Non-Smoking
Room is accessed via exterior corridors

Max Occupancy: 2 (2 Adults)
- Minibar
- TV
- Telephone
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Slippers
- Electric kettle
- Wardrobe or closet
- Bidet
- Toilet paper
- Bottle of water
- Shampoo
- Room service (limited hours)
- Daily housekeeping
- Hypo-allergenic bedding available
- Yard
- Espresso maker
- Designer toiletries
- Premium bedding
- Turndown service
- Access via exterior corridors
- Blackout drapes/curtains
- In-room massage available
- Separate bathtub and shower
- Free WiFi
- Down comforter
- Pillowtop mattress
- Pillow menu
- Deep soaking bathtub
- Rainfall showerhead
- Bedsheets provided
- Champagne service
- Soap
- Electrical adapters/chargers
- Laptop-friendly workspace
- Deck or patio
- Heated floor
- Toothbrush and toothpaste available
- Toothbrush and toothpaste not available
- Change of towels (on request)
- Change of bed sheets (on request)
- Fence around yard
Suite

The spacious suite features air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom boasting a bath.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Private bathroom
- Heating
- Sofa
- Stovetop
- Bidet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Wine glasses
- Key card access
- Single-room air conditioning for guest accommodation
Suite with Sauna

This suite's special feature is the sauna. The spacious suite provides air conditioning, soundproof walls, a terrace with garden views as well as a private bathroom featuring a bath.

Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- TV
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Seating Area
- Private bathroom
- Heating
- Sofa
- Sauna
- Stovetop
- Bidet
- Coffee machine
- Terrace
- Linen
- Outdoor furniture
- Entire unit located on ground floor
- Toilet paper
- Wine or champagne
- Bottle of water
- Fruits
- Chocolate or cookies
- Wine glasses
- Key card access
- Single-room air conditioning for guest accommodation

Guest Reviews

Franco (10/5): Top Hotel boutique en el centro de Chacras de Coria - Hotel muy boutique, excelente atención personalizada Mayor información de actividades en la zona
Jehnifer (10/5): - Quarto lindo, funcionários educados e atenciosos.
Pedro (10/5): -
alexandre (10/5): Inesquecível - Todos os detalhes Sem reparos
Martinho (10/5): Foram dias perfeitos! - O atendimento na Susana Balbo foi excepcional! Excelente mesmo! Todos os funcionários extremamente educados e proativos. Um agradecimento em especial a Ivana que tornou nossa estadia única!
Fabiana (10/5): - Incrível
Verified traveler (6/5): Unfortunately not worth the splurge - The pros: - Room, bed, bath, shower, firepit & patio, all 10/10. We loved sitting outside with the firepit, the waitstaff in the evening were fantastic, and had one of the best massages of my life in the comfort of my room. What they get right they really get right!! The cons: We were given an incorrect menu 4 times during our short 3-night stay, so meant we weren’t able to order *any* cocktails or most of the food on the menu that we’d selected, multiple times. This includes even a menu I was handed *in* the restaurant and was then told was out of date… and the service was awful at times. It was often impossible to find waitstaff during the day, they didn’t monitor their WhatsApp particularly well, and we found communication with the front desk really poor - we tried booking tastings & meals and never received info, even after asking repeatedly - and the laundry service ruined some very expensive clothing by ignoring the care labels. Finally, they charge an insane amount for own-label wines - almost 50% more than at the winery itself. It’s a lovely property but at the price they are charging they should be impeccable and it felt very much like we were “soft launch” guests. It’s a lovely property but unfortunately would not recommend - the flaws were so great that it couldn’t justify the cost. They are clearly are targeting a premium market but need serious work before demanding the price they are.
Bruno (10/5): Exceptional -
Viviane (10/5): - Lugar maravilhoso, com muito capricho. Equipe do hotel são formidáveis.
Guilherme (2/5): Péssimo serviço - No fim da viagem ( 9 dias em MDZ) decidimos fechar com chave de ouro e nos hospedarmos dois dias no SB. Lamentável e Péssima escolha! Primeiro: o hotel não fornece uma prestação de serviço de excelência, há muito que ser melhorado pelo preço da diária que pagamos (US$ 2.500,00 dólares). O gerente, Sr. Marcos, veio nos perguntar se havia algo para melhorar e demos nossas sugestões com relação aos serviços. (Fomos sinceros, dizendo que poderiam proporcionar uma experiência melhor, justamente pelo hotel ser pequeno e exclusivo, ter mais mimo, mais cuidado com os hóspedes pois não haviam coisas que queríamos e havia prestações de serviço de solda e no hotel durante a nossa estadia. Mas como se não bastasse o restaurante do hotel foi reservado para um grupo de fora de não hóspedes. Nós como hóspedes ficamos sem acesso ao restaurante e tivemos que jantar de forma improvisada na sala de estar. Ou seja, fomos jogados de escanteio, não foi nos dado preferência por ser hóspedes, o gerente não nos deu opções, falou para jantarmos no bar, onde havia poltronas e não mesas. Uma palhaçada sem tamanho. Fiquei extremamente frustado, pois era apaixonado pela história da Susana Balbo. Lamentável! Não caiam na besteira de achar que vale a pena, pois não vale.
Eli (10/5): - I stayed i great hotels, but this one deserves all the stars . The place is beautiful great combination of nature and the last advances of technology in the rooms. The personal attention we received from the Susana Balbo team was superb a deserved to mention some names . Starting every morning Ximena was waiting l for us with the breakfast always happy and respected our privacy Its was a pleasure to see her every morning. Macarena, Barbara and jonathan for any requests we have and for plan the things we did they were outstanding . And Marco he was incredible we have a new friend in Mendoza he never stoped to go the extra mile to made us happy. Our drivers Sergio and Mauro were the best. Definitely we are going to come back when we need to rest disconnect and need to believe in the existence of good people. Thank you Susana Balbo and family for create this oasis .
Elena (10/5): Exceptional - Aesthetician experience with quality in every small detail starting with the artworks and ending with the food service
Dixie Barahona Douglas (10/5): - There was nothing to NOT love about this property, the staff and the overall experience. It was simply incredible. The service was impeccable. The food was amazing. The suite was wonderful. The location perfect. Will be returning. Absolutely loved it.