Hard Rock Hotel New York - Partner of ALL Accor
Location: 159 West 48th Street, New York, us
Star Rating: 4 Stars
Property Type: Hotels
About this Property
Luxurious Accommodation in the Heart of New York
World-Class Amenities: Enjoy air-conditioned rooms, a fitness centre, free WiFi, and a restaurant at the 5-star Hard Rock Hotel New York. Indulge in room service, a 24-hour front desk, and unwind at the bar during your stay.
Comfortable and Convenient: Relax in rooms equipped with a flat-screen TV and a safety deposit box. Experience top-notch service and convenience throughout your visit.
Prime Location: Explore iconic landmarks such as Radio City Music Hall, Rockefeller Center, and the Museum of Modern Art, all just a stone's throw away. With LaGuardia Airport nearby, your journey to and from the hotel is a breeze.
Book your stay at Hard Rock Hotel New York now for an unforgettable experience!
Important Information
Policies
Check-in: 03:00 PM - 12:00 AM
Check-out: 11:00 AM
Amenities & Facilities
- Nightclub
- Fitness facilities (surcharge)
- Parking
- Non-smoking rooms
- Air conditioning
- Restaurant
- Room service
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Non-smoking throughout
- Shuttle service (additional charge)
- Concierge service
- Wheelchair accessible
- Allergy-free room
- Kid meals
- Lower bathroom sink
- Emergency cord in bathroom
- Outdoor furniture
- Fruits
- Pet bowls
- Visual aids: Braille
- Auditory guidance
- Staff adhere to local safety protocols
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Key access
- Food delivered to guest room
- CCTV outside property
- Process in place to check health of guests
- Access to health care professionals
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
- Happy hour
- Nightclub
- Front desk (limited hours)
- Express check-in
- Free wired internet
- Fitness facilities (surcharge)
- Internet access
- Housekeeping on request
- Concerts/live shows
- Wine release events
- Reception hall
- Garage
- Bicycle-friendly property
- Vegetarian menu options available
- Bulk dispenser for toiletries
- Accessible shuttle
- No accessible shuttle
Rooms Available
-
Deluxe Room with Two Queen Beds
This quadruple room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Platinum Suite - Mobility Access
The spacious studio features air conditioning, a tea and coffee maker, a seating area, a wardrobe, as well as a flat-screen TV. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
King Studio with Balcony
This studio is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Suite, Balcony (Platinum)
1 King Bed
Features a private balcony/patio
Layout - Bedroom, living room, and sitting area
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Superior Room, 1 King Bed, Balcony
1 King Bed
Features a private balcony/patio
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Blackout drapes/curtains
- Rainfall showerhead
- Balcony or patio
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Superior Room, 1 King Bed
1 King Bed
Overlooking the city
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Blackout drapes/curtains
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Studio, 1 King Bed with Sofa bed
1 King Bed and 1 Twin Sofa Bed
Soundproofed room
Layout - Separate sitting area
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Rainfall showerhead
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Classic King Room
This double room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Platinum Suite with Balcony
This suite is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit has 2 beds.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Platinum Suite with Balcony - Mobility Access
This suite is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Studio with King Bed - Mobility Access
This studio is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Suite (Platinum)
1 King Bed
Soundproofed room
Layout - Bedroom, living room, and sitting area
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Free local calls, double sofa bed, and safe
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (4 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Sofa bed
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Separate sitting area
- Blackout drapes/curtains
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Deluxe Queens, 2 Queen Beds
2 Queen Beds
Overlooking the city
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 4 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Blackout drapes/curtains
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Suite (Rock Star)
1 King Bed
Soundproofed room
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 3 (3 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Blackout drapes/curtains
- Rainfall showerhead
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Classic Room, 1 King Bed
1 King Bed
Overlooking the city
Entertainment - Flat-screen TV with digital channels
Food & Drink - Espresso maker and minibar (fees may apply)
Sleep - Premium bedding, blackout drapes/curtains, and bed sheets
Bathroom - Private bathroom, bathrobes, and a shower with a rainfall showerhead
Practical - Safe, laptop workspace, and phone
Comfort - Air conditioning, daily housekeeping, and heating
Accessibility - Visual fire alarm
Need to Know - No cribs (infant beds) or rollaway/extra beds available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Max Occupancy: 2 (2 Adults)
- Minibar
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Hair dryer
- Bathrobe
- Desk
- Private bathroom
- Heating
- Interconnected room(s) available
- Wardrobe or closet
- Toilet paper
- Shampoo
- Daily housekeeping
- Hypo-allergenic bedding available
- Free Local calls
- Espresso maker
- Premium bedding
- Blackout drapes/curtains
- Rainfall showerhead
- No rollaway/extra beds
- No cribs (infant beds)
- Bedsheets provided
- Soap
- Laptop-friendly workspace
- Closed captioned TV
- Visual fire alarm
- Desk chair
-
Deluxe Room 1 King Bed
Guests will have a special experience as the double room features a hot tub. The spacious air-conditioned double room provides a flat-screen TV, a tea and coffee maker, a seating area and a wardrobe. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Desk
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
One-Bedroom Platinum Suite
The spacious air-conditioned suite offers a flat-screen TV, a tea and coffee maker, a seating area and a wardrobe. The unit has 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Studio with Balcony
This suite is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Superior King Room with Balcony
A seating area with a flat-screen TV, air conditioning and a balcony are available in this spacious double room. The unit has 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Outdoor furniture
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Standard King Room
This double room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Bathrobe
- Seating Area
- Toilet
- Slippers
- Interconnected room(s) available
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Standard Queen Room
This quadruple room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 2 beds.
Max Occupancy: 4 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Interconnected room(s) available
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Superior King Room
This double room is air-conditioned and features a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit offers 1 bed.
Max Occupancy: 2 (2 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Platinum Suite
The hot tub is the standout feature of this suite. The spacious suite features air conditioning, a tea and coffee maker, a seating area, a wardrobe and a flat-screen TV. The unit has 1 bed.
Max Occupancy: 4 (4 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
-
Studio Hotel Room
This studio is air-conditioned and has a seating area with a flat-screen TV, a tea and coffee maker, a wardrobe, a safe deposit box, as well as tumble dryer. The unit has 2 beds.
Max Occupancy: 3 (3 Adults)
- Coffee/tea maker
- Shower
- Safety deposit box
- Telephone
- Air conditioning
- Seating Area
- Toilet
- Slippers
- Alarm clock
- Tumble dryer
- Wardrobe or closet
- Coffee machine
- Linen
- Sofa bed
- Bottle of water
- Trash cans
- Shampoo
- Conditioner
- Body soap
- Feather pillow
- Key card access
Guest Reviews
- מיכל (9/5): -
- Paul (10/5): -
- Uysal (9/5): - We stayed 4 nights in the hard rock hotel, spent great time, good location, clean and friendly rooms. The staff was very helpful, nothing to complain about. Would recommend to the visitors who want to be close to heart of the city but with certain comfort.
- Sandro (7/5): -
- Mariusz (10/5): -
- Kevin (1/5): - Didn’t let me cancel the last day because of medical issues to my wife
- Irina (1/5): FRAUD !! - Nothing. They stole my credit card info They did charge 5 times for one night
- Szpan (10/5): - Impecable hotel , la atención del persona excelente
- Annette (9/5): -
- Yanik (9/5): -
- Victor Araya B (10/5): -
- Remy (10/5): - Amazing Hotel, very clean and the main entrance is spectacular - the staff was very kind providing us for free an adaptor and wishing us a "happy Monday " every time we walked by. Rooms were cleaned every day
- roberta (4/5): Caos freddo cara - Poco nulla Colazione camere piccole poca flessibilità no palestra
- FarAway66732347550 (6/5): Great hotel but don’t return deposit - Fantastic hotel in a great location near Times Square. Staff were super friendly and helpful. We booked a studio room which was the perfect size for three people. I have to give it a low score as we stayed in February and it’s now 9 weeks later and still haven’t had the deposit returned! Contacted the manager after 30 days but no response. It’s a pity as it’s a great hotel.
- Yaniv (8/5): - Safe and clean streets
- Lilvic95 (2/5): Bonus held for weeks after stay - I enjoyed our stay but am having problems on my return home. We were asked to make a whopping $100 a night security deposit which on check in I agreed to without any issue. I checked out 3 WEEKS ago and have not had this deposit returned despite being told it would be after a few days. I have contracted the hotel by email, and also via website, several times and I tried to call but the number is out of service. Absolutely no response. Customer service is non-existent which is such a dampener after we had such a good stay. I’m actually forced to make this review in the hopes that anyone at all contacts me. This is a huge issue which has to be resolved, people cannot afford for hundreds of dollars to be kept from them for months at a time. Shameful policies on behalf of hard rock and I expected better. There is also a huge report fee of $40 a night to be aware of before booking too. I can see that I’m not the only person who has had these issues.
- 453ladyg (10/5): Great stay! - Made a trip and stayed at the Hard Rock David P was so helpful and stood out with his exceptional service which made the trip easier with all his help. Room was clean and our stay was up to standards thank you Hard Rock and your exceptional staff.
- holiday_lover047 (8/5): A pleasant stay but with a few minor annoyances - The hotel itself is what you'd expect from one of the 'Hard Rocks' and doesn't disappoint. The entrance, restaurant and bar are all impressive in their own ways. The staff are also incredibly helpful and friendly. Each room contains an Amazon Alexa. I had forgotten an adapter and I asked Alexa where I could purchase one. The response came back that someone from the team would bring me one! Within 5 minutes there was a knock on the door with a complimentary delivery. Seeing as the hotel is 5 stars, though, I did have a few 'issues.' First of all, I'm British, and I've never once stayed in a hotel anywhere in the world where there were no tea making facilities in the room. I was disappointed to see that we could only make a maximum of two coffees each morning. I don't drink coffee and this was a real downer for me, especially as I was awake so early with jet lag! I didn't expect that my husband would have to go to the convenience store next door to buy me a tea and bring it back to the hotel. Another first was that there were no china mugs. We were provided with cardboard cups for the coffee. This was absolutely not what I expected for a high end hotel (or any kind of half decent hotel to be honest). The air con was also very noisy and we struggled to sleep at night because of it. Another 'sleep related' issue is that the blind didn't go all the way to the floor, so light poured in to the room. It also looked pretty rubbish that someone couldn't find a blind to correctly fit the window. All in all, an enjoyable stay, and I'd recommend for sure, but there are just a few things that could do with being ironed out.
- Malgorzata (10/5): Super! - Super nowy i czysty hotel w super lokalizacji! Duży pokój, obsługa
- Denis Hill (10/5): A conseiller fortement! -
- jacques (10/5): Si on veut être sûr que l’hôtel fasse partie du séjour, c’est au Hard Rock Hôtel qu’il faut aller! - L’emplacement exceptionnel ( sur Time Square), l’ambiance générale, rock’n roll classe, le personnel hyper bienveillant, dispo et sympathique, le rooftop à tomber, la literie ultra confortable la propreté du lieu en général et de la chambre en particulier, les souvenirs mémorables que ça vous laisse! Il n’y a rien que nous n’ayons pas aimé !
- alahnab2026 (10/5): EXCELLENT service - Booked a trip to NYC for my birthday & brought my younger sister to tag along. From the moment we pulled up to the Hard Rock, we were greeted at the entrance and had our bags brought up to the room as we checked in. Check in was super easy and lasted under 3 minutes. Once we got to the room, we were even more impressed. Bedroom and bathroom were clean, spacious, and in excellent condition. From the food, the rooftop bar views, drinks etc there was so much to enjoy. The staff was especially helpful and eager to help in any way. David, over in valet, was there for our every needs. He made sure that we knew all of the good spots to stop at for food and drinks etc and what car services they offered. (Which came in handy at check out) He even sent us up a mini fridge when we came back with a boatload of leftovers. I really appreciated his time and effort in making sure that my sister and I were happy and comfortable throughout our day. Love this place and will definitely book again in the future.
- Dmitry (10/5): -
- Tabitha (8/5): -
- wang (10/5): -
- Ekaterina (10/5): Вау! - Понравилось все. Местоположение , красивый . Убирались каждый день . Есть утюг, сейф, кофемашина Маленький номер, не куда положить чемоданы
- adelelockie (10/5): Hard Rock Hotel New York - This hotel was amazing from Check in to Check out. The staff were great and very friendly and helpful. The room was fantastic and the bed was really comfortable. We were close to times square but didn't have much noise. I would highly recommend this hotel.
- Remi (10/5): Au top à refaire - L’emplacement à 2 Pas de l’effervescence de Time square Le silence dans les chambres Le personnel hyper attentif et très sympathique
- George (9/5): Nice modern hotel. Close to broadway and Times Square. Very busy area - Clean and friendly staff Too close to Times Square busy traffic No breakfast included in price but had a $20 discount per day. Staff at rooftop bar asked everyone to leave by 11:45 on a Saturday night.
- G9382AVjoanneg (10/5): Hard Rock dining - Great service - friendly staff, nice atmosphere. Food was good as well.
- Lisajane (8/5): Very good, enjoyable stay! - Great location. Very cool hotel, well decorated with great memorabilia. Very small rooms. Children not allowed in rooftop bar in the evenings.
- Meesha (6/5): -
- Ara (10/5): its Amazing - just right in times square! everything is accessible. too many buildings around, so there was no good view from the room. rooms are very small
- sevkat (7/5): -
- Glesa (7/5): - Location Room size. They also want to charge a early check in fee before 2:30 if your room is ready if you arrive early. That was a no for me
- Maryna (10/5): - Чудове розташування,щоб побачити все що ми планували, поруч Таймс сквер, до централ парку 10 хвилин максимум пішки, 5 авеню. Приємна атмосфера, музика в ліфті, під яку хотілось танцювати)) Нам сподобались сніданки в готелі. Привітний персонал. Щиро рекомендую
- K9280XJashleyw (10/5): Positive experience - We had a great meal with Augustus. Thank you!
- Paul (5/5): Return my £304 - Clean and the location was amazing. It felt luxurious. You still have my security deposit and no matter how many times I’ve been in touch - by email or direct through booking.com you never respond. There is £304.04 held in pending in my bank account. I cannot access this money until you withdraw the transaction. At the moment this hotel is the worst I’ve been to.
- Holly (10/5): Great Hotel, Great Location - Very modern and clean. Would return back next time I'm in New York. N/A
- Semin (9/5): - Sehr sauber und direkt am Times Square. Sehr kleine Zimmer. Dies ist jedoch überall in New York so.
- Troy (6/5): -
- 47nadiraj (10/5): Beautiful restaurant. - Beautiful ambiance, delicious food and friendly service at Sessions.
- Oscar (7/5): -
- Rch1225 (6/5): Disappointed for the price - This trip was a surprise for my fiancés birthday. He’s never been to New York before and I was keen to make it as amazing as possible for him. I emailed the hotel beforehand and asked them if they could do anything to make the trip special for my partner then I’d be over the moon - even a glass of bubbly in the room would be an amazing touch. But unfortunately nothing was done - not even a happy birthday note in the room. Or even when we checked in no one mentioned anything to him. So I was very disappointed that the extra effort wasn’t made by the hotel. However we enjoyed our stay at the hotel. It’s in a great location. All the staff are friendly and we always found our room clean, as well as the whole hotel. The only downsides were our lack of a view, and our room was right next to the elevators and it was very noisy with people walking past. Also the large security deposit of $100 per night when we checked in caught me by surprise! I’m not sure we would book here again purely as I didn’t feel the hotel went out of their way to make us feel special, and considering it’s not a cheap hotel I was disappointed
- Sarah (9/5): -
- 544chenellem (8/5): The hotel staff are very nice and keep the place clean. - I wanted to express my sincere gratitude to Britney at the reservation desk for making our stay so smooth and hassle-free. Thank you, Brittany My husband and I had a wonderful time at the bar and met Jeremy, who was a fantastic Cosmo. Also, a special thank you to Nico and his son; they were so kind. The young doormen were very nice. Thanks, Kenneth & Chenelle
- sophie (10/5): Super hotel - Super vue sur times square et attention du personnel avec une broderie "happy birthday" sur l'oreiller comme c'était l'anniversaire de mon mari
- Gonzalo (10/5): EXCELENTE. Supero mis expectativas. Bien ubicado. Excelente servicio y habitaciones muy amplias - La ubicación Las habitaciones Me gustó todo
- Claudia (8/5): - Sehr zentral gelegen.
- LUIS FERNANDO (9/5): -
- Marta (8/5): -
- 877remyl (8/5): Very good hotel - This hotel was very good - as soon as we arrived at the front desk the reception is explained us the hotel and everything and we also had a $20 coupon to use at the hotel.The room was very cool, even though it lacked some storage as we were able to store only one suitcase. The room was cleaned every day, the hotel smelled very nice and the people at the entry were always amazingly welcoming, whishing us happy Monday etc Not to mention the location right next to the subway and the bodega right next to the hotel is also really useful
- Helen (10/5): -
- Fredy (10/5): Satisfacción total - Definitivamente un 10/10 el lugar es seguro, cómodo, moderno, a 1 cuadra del times square y de todo lo que rodea esa área , te sientes totalmente en un verdadero hotel que piensan en el huésped, puedes dejar tus cosas al final de tu estancia mientras puedes disfrutar de Mannhatan y más tarde recoger tus cosas para tu regreso a tu hogar. Nada !!! Todo súper
- Ruben (10/5): Magnífica - Ubicación y servicio
- Maciej (1/5): - Zostawiłem zloty łańcuszek w pokoju i został ukradziony.
- Moseiko (8/5): -
- Abraham (10/5): Everything was great - Everything The charger outlets when you plug something it doesn’t stay connected
- stephiey2015 (6/5): Disappointed in customer service - I booked this trip as a surprise for my partner - I booked through lastminute.com. I emailed Hard Rock on the 2nd October to confirm the booking had been received (as I’d booked via a third party, wanted to be sure) I had no reply. I emailed again on the 11th October, no reply again. I emailed a third time on the 20th October and finally received a blunt 10 word reply to confirm the booking and no apology for the 18 day response time. For a premium cost hotel, I was really disappointed in the poor response time and then blunt response after 18 days. I had wanted to arrange some in room extras for my partner but realised I wasn't going to get the support or assistance from the hotel. When at the hotel, the room we were in was about 2 doors away from the elevators, and unfortunately the rooms are not well sound proofed. Any time someone walked past or talked in the hallway, we could hear every word so clearly it was like they were in our room. One morning at about 4am we were woken up by someone having an extended conversation outside our door - so my partner went to front desk to ask if we could be moved to a room with better sound proofing. The front desk said you can try another room but it will be the same, as they’re all the same. They didn’t offer any alternative solutions so we just had to put up with the noise level. Inside the room the air-conditioning was also exceptionally loud and kept powering off and on randomly. I think the disappointment just comes from the poor service, lack of communication and the high price point. I’d expect bad sound proofing and poor service from a lower star hotel, but not Hard Rock. Based on this, I wouldn’t recommend staying here. Positives: $20 per night food/beverage/merch credit to use Good technology in rooms (iPad/Alexa/tv) Nice theming
- Clelya (10/5): -
- Paul (6/5): Iconically Overpriced - Great location and iconic interior. Great shower! Almost as big as the room… For weeks before arrival the regular invites to customise this, upgrade that… and when we took a room on the higher floor with a larger window to see the Times Square celebrations… it was just a lie. Only if you put your face to the glass could you see a slice of an LED billboard. Very poor! Concierge was generally unhelpful and just wanted us to buy upgrades, or wasn’t really interested. We met a couple from Florida who found just the same. A very disappointing 6/10 - must try harder!
- 847alisterh (10/5): Wonderful Service & great food! - I ate in the hotel tonight & the service was wonderful - Augustus my waiter was brilliant. I had the Sea bass & it was absolutely beautiful.
- BrendaB (8/5): - The rooms had very nice decor. The staff was very friendly and helpful. The decor of the hotel was very nice. Great central location! I didn't appreciate the $200 charge to get in my room at 10:00 am. (5 hours earlier than check in). My granddaughter and I had taken the red eye from Los Angeles and we were exhausted. So I paid the exorbitant fee. I felt gouged. I feel that a hotel of this caliber can provide a magnifying mirror attached to the wall for those of us who wear glasses. It is difficult to put on contact lenses when you can't see. Your breakfast menu choices could be a bit better.
- Anderson (10/5): -
- 436kamals (10/5): IMPECCABLE STAY! - Our stay at the Hard Rock Hotel New York was truly exceptional from beginning to end. This was a special mother–daughter trip, and the hotel made it feel seamless, memorable, and genuinely elevated in every way. From the moment we arrived, the service was spectacular—warm, attentive, and consistently professional. Every interaction reflected a level of care and courtesy that you expect in New York, but here it went well beyond expectations. A standout gesture was the graciously permitted late checkout, which made a huge difference given our later flight and allowed us to fully enjoy our final day without stress. The hotel itself is perfectly central, making it incredibly convenient to explore the city. Our suite was spotless, comfortable, and thoughtfully prepared—walking in to music already playing set such a welcoming and unique tone. Housekeeping deserves special recognition. The service was incredibly consistent, respectful, and detail-oriented—we always returned to a beautifully refreshed room that felt calm, clean, and welcoming. Overall, the experience was polished, relaxing, and memorable. We left feeling taken care of at every step, and it truly enhanced our time in New York. We would absolutely return.
- OnAir29230699693 (10/5): Amazing staff- Sharrod and Linai - I was having a horrible day and Linai was so sweet at the front desk and Sharod at the front desk was too! They made our experience so much better. Please give these two a RAISE! 🎉🙏🏻
- Ahmad (1/5): -
- TomSF03 (10/5): Perfect Stay in NYC - Booked the Hard Rock Hotel for my wife's surprise trip to NYC. Chose Hard Rock out of a plethora of choices due to having great experiences with the brand in the past. The hotel is nothing short of exceptional. The decor is immaculately presented and cared for, the room was lovely and spacious and the bed was almost as big as Manhattan Island itself! One morning, we even saw a member of staff on the main staircase with a touch-up pen, fixing little imperfections! Being able to request a record player and some records to the room was a lovely touch (although the receptionist definitely needs to brush up on their music genre knowledge — how can you not know what soft rock is?!) Location-wise, the hotel is perfectly situated near multiple subway stations, as well as being within arms reach of Times Square. Despite this though, we were able to get lovely peaceful sleeps with little street/crowd noises up on floor 24. I am completely happy with my choice of hotel for this surprise birthday gift and would stay at this hotel again in a heartbeat!
- Morgan (8/5): - Only complaint was a half marathon going on so the roads to the hotel were blocked off and we could not access it. Arrived in the city at 11am and could not access hotel until 3pm. We ended up having to find a parking garage until roads opened and then had to pay additional valet fees for a different garage. No fault to the hotel but they were given a schedule so a heads up to arrivals for that day would have been nice so we were prepared. We were driving in the city.
- Donato (10/5): -
- Francis (10/5): - Cleanliness, location, service.
- Alexander (10/5): Perfect service - It was first class stay and couldn’t recommend it any higher than I have . Fantastic service from all staff at hotel with absolutely no issues whatsoever. I would say no one could touch this hotel. I would give it 5 star service and facilities, thanks for making my first stay in New York perfect. In a word nothing .i can’t fault anything from arriving to checking out.
- Jasmin (5/5): - Die Unterkunft ist an sich Top. Leider ist der Service die absolut Katastrophe. Ich habe beim Check out mehrmals darauf bestanden eine Rechnung zu bekommen, immer wieder sagte die Dame der Zahlungsbeleg von booking würde reichen. Aber nein dieser reicht nicht. Sie wollte mir absolut keine Rechnung ausstellen und nun reagiert die Unterkunft auf keinerlei Anfragen seit Wochen!!!!
- Davide (10/5): -
- Davide (10/5): -
- Tania (10/5): - Purtroppo la zona è molto caotica e nonostante le camere insonorizzate, di notte il rumore esterno si sente anche ai piani alti
- Maribel (10/5): -
- Bobbie (10/5): - Location was perfect, room was great and comfy. Staff were always friendly and willing to help. Nothing !
- Giancarlo (10/5): -
- Matheus (10/5): -
- Mitchel (8/5): -
- Madison (10/5): -
- Madison (10/5): -
- Maximilian (8/5): -
- BETTINA (7/5): -
- Marielle (10/5): -
- Lourenço Ando (10/5): - De quase tudo, principalmente da equipe de limpeza dos quartos!! Não gostei da recepção, foi um pouco confuso, cobrou um valor alto que não estava nos planos, acabou me prejudicando nos passeios.
- Romana (4/5): Ich war schon oft in Hard Rock Hotels auf der ganzen Welt! In New York war es das schlechteste - Das Bett war gut Zimmer nicht so gut sauber ! Essen im Restaurant Katastrophe! Service vorne an der Tür nicht gut ! Gar nicht die Tür aufgemacht lieber am Telefon rumgespielt!
- Kang (10/5): -
- Juliana (8/5): -
- Phebe (9/5): - We never got to play the guitar!!
- George (9/5): -
- Luis (8/5): -
- ismail (10/5): Mükemmel personel mükemmel konum tertemiz otel - Herşeyini Hiçbirşey
- Melissa (10/5): Absolutely beautiful inside and the rooms are really nice - Another couple that stayed The view from our room wasn’t good and I paid the extra fee to be up higher
- Thierry (6/5): Emplacement exceptionnel - Extrêmement bien situé, chambre décorée avec goût et très propre Communication avec la réception très compliquée, difficulté à obtenir une réponse à nos messages
- Guðni (8/5): -
- Marvin (7/5): -
- TARA (3/5): The hotel is beautiful with unpleasant staff - Breakfast was not included. When I sat down in the eating area, I had to look for staff to order food. I also had to get my own utensils, salt, and pepper, and the staff were rude. The staff at the hotel were rude and unpleasant to talk to. While the hotel is very beautiful and luxurious, the way the staff treated guests was disappointing. The wait times for luggage pickup were outrageous, and the staff's demeanor was quite unprofessional. This negative aspect was the main thing I disliked about my stay. If it weren't for the staff, it would truly be a wonderful hotel.
- Kemal (10/5): Yine konaklariz - Konumu, temizligi ve oda buyuklugu Yok
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