Royal Select at Grand Park Royal Cancún - All Inclusive - Adults Only

Location: Blvd. Kukulcán km 10.5 Zona Hotelera, Cancún, mx

Star Rating: 5 Stars

Property Type: Hotels

About this Property

Important Information

Policies

Check-in: 03:00 PM - 10:30 PM

Check-out: 12:00 PM

Amenities & Facilities

• Health or beauty spa nearby
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Parking
• Non-smoking rooms
• Air conditioning
• Swimming pool
• Restaurant
• Room service
• Terrace
• Safety deposit box
• Tour desk
• Sauna
• Currency exchange
• Adult only
• Entertainment staff
• Outdoor furniture
• Coffee Shop on site
• Fruits
• Staff adhere to local safety protocols
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• CCTV outside property
• Access to health care professionals
• 24-hour security
• Security alarm
• ATM/banking
• Television in common areas
• Front desk (limited hours)
• Snack bar/deli
• Self parking (surcharge)
• Beach umbrellas
• Pool sun loungers
• Offsite parking discounted rates available
• Fitness facilities (surcharge)
• Housekeeping on request
• Reception hall
• Exercise/lap pool
• Japanese garden
• Health or beauty spa nearby
• Swimming nearby
• Beach club nearby (surcharge)
• Beach toys

Rooms Available

• Villa Master Plunge Pool

  This villa has a balcony, sofa and air conditioning. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities - Plunge pool

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Sofa
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Plunge pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Access to private pool
  • Hand sanitiser

• Deluxe King Suite

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Villa Jr Suite Pool Ocean Front

  This villa features a balcony, tea/coffee maker and mini-bar. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities - Plunge pool

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cleaning products
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Plunge pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Access to private pool
  • Hand sanitiser

• Suite with Balcony

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

• Villa Master Suite Ocean Front

  This villa features a balcony, sofa and seating area. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities - Plunge pool

  Max Occupancy: 2 (2 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Seating Area
  • Toilet
  • Private bathroom
  • Sofa
  • Private pool
  • Wardrobe or closet
  • Cleaning products
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Plunge pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Access to private pool
  • Hand sanitiser

• Junior Suite with Ocean View

  The unit offers 2 beds.

  Max Occupancy: 4 (4 Adults)

• Villa Deluxe

  This villa has a balcony, tea/coffee maker and air conditioning. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Hand sanitiser

• Villa Deluxe Ocean Front

  This villa features a balcony, tea/coffee maker and air conditioning. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Cleaning products
  • Clothes rack
  • Toilet paper
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Hand sanitiser

• Villa Junior Suite Plunge Pool

  This villa has a balcony, mini-bar and garden view. - Personal Butler to handle reservations in restaurants - Exclusive Bali Bed on beach area - Upgrade mini-bar - Welcome amenities - Plunge pool

  Max Occupancy: 4 (4 Adults)

  • Coffee/tea maker
  • Minibar
  • Shower
  • Safety deposit box
  • TV
  • Air conditioning
  • Hair dryer
  • Desk
  • Toilet
  • Private bathroom
  • Private pool
  • Cleaning products
  • Coffee machine
  • Clothes rack
  • Toilet paper
  • Plunge pool
  • Pool towels
  • Bottle of water
  • Trash cans
  • Shampoo
  • Conditioner
  • Body soap
  • Shower cap
  • Key card access
  • Access to private pool
  • Hand sanitiser

• Suite with Terrace

  The unit offers 1 bed.

  Max Occupancy: 2 (2 Adults)

Guest Reviews

• Elvi Levi (5/5): - I stayed at the hotel from April 30 to May 4, 2026. Since we spent time in Playa del Carmen, we arrived at the hotel around midnight. First, I left our luggage and my fiancée at the main entrance. Then, following the bellboy’s directions, I went to park the car. However, there were absolutely no signs or directions indicating how to get back into the hotel from the parking area. I ended up walking through the ventilation areas, passing by the staff dining hall, and eventually taking an elevator that led me somewhere inside the hotel—but with no idea where I actually was. At that point, I called my fiancée and asked her to speak with the receptionist, Rodrigo, so I could get directions to the front desk. His response was that he does not speak to anyone on the phone. Even when my fiancée put the call on speaker, he refused to provide any assistance or directions. I was left to wander around the large hotel on my own in the middle of the night until I eventually managed to find the reception. Rodrigo then gave us our room key and provided only very vague directions. It was practically impossible to locate the room with those instructions. We started walking around different blocks with our luggage—yes, with our luggage, because the bellboy had disappeared. Eventually, we came across a chef, who kindly helped us find our room. When we finally entered, we were able to set aside our frustration thanks to a thoughtful birthday surprise prepared for my fiancée by Jessica. Throughout our stay, Jessica was extremely helpful in every way, and we would like to sincerely thank her. I stayed at the hotel from April 30 to May 4, 2026. Since we spent time in Playa del Carmen, we arrived at the hotel around midnight. First, I left our luggage and my fiancée at the main entrance. Then, following the bellboy’s directions, I went to park the car. However, there were absolutely no signs or directions indicating how to get back into the hotel from the parking area. I ended up walking through the ventilation areas, passing by the staff dining hall, and eventually taking an elevator that led me somewhere inside the hotel—but with no idea where I actually was. At that point, I called my fiancée and asked her to speak with the receptionist, Rodrigo, so I could get directions to the front desk. His response was that he does not speak to anyone on the phone. Even when my fiancée put the call on speaker, he refused to provide any assistance or directions. I was left to wander around the large hotel on my own in the middle of the night until I eventually managed to find the reception. Rodrigo then gave us our room key and provided only very vague directions. It was practically impossible to locate the room with those instructions. We started walking around different blocks with our luggage—yes, with our luggage, because the bellboy had disappeared. Eventually, we came across a chef, who kindly helped us find our room. When we finally entered, we were able to set aside our frustration thanks to a thoughtful birthday surprise prepared for my fiancée by Jessica. Throughout our stay, Jessica was extremely helpful in every way, and we would like to sincerely thank her.
• Génesis (10/5): - La suite La comida no tiene buen sabor.
• Katharina (7/5): - Very nice beach (not too crowded, still enjoyable even during “seaweed season”, clean). Very nice breakfast in the “VIP restaurant” with excellent and kind service from Alicia. The quality and presentation of the food at the main buffet was disappointing. The gym has a very smelly rubber carpet (I would take it away to improve air quality). I missed a large infinity pool to swim laps. No boiler in the room.
• Micaela (8/5): -
• Raducan (9/5): -
• Regina (10/5): - I had an incredible stay. The entire team was incredibly nice and attentive from the moment I arrived. The hotel has a wonderful service. The restaurants were fantastic—every meal was wonderful and the servers went above and beyond to make us feel welcome. I highly recommend staying here if you want perfect service and great food!. Spectcular view from the room.
• EllaBloo (10/5): Beautiful Resort, Fantastic Staff & Incredible Food - We had an absolutely wonderful stay and honestly couldn’t fault a thing. Everything was excellent from start to finish. The facilities were fantastic, beautifully maintained, relaxing, and perfect for switching off completely. We liked that there was an adults-only pool area, which created such a peaceful atmosphere. Although we spent most of our time at the beach because it was just too beautiful not to! Our room was lovely, spacious, spotless, and the sea view was absolutely breathtaking. Waking up to that view every morning was definitely one of the highlights of our trip. The food at the Veranda buffet restaurant was amazing, every meal was delicious with so much choice and great quality throughout our stay (the lunch and dinner desserts were especially yummy!) What truly made the experience special was the staff. Everyone was so welcoming, friendly, attentive, and genuinely kind. The level of service was exceptional and made us feel so comfortable and well looked after from the moment we arrived. We also went to Coco Bongo during our stay and it was truly a one-of-a-kind experience! It’s only about a 3 minute drive from the hotel and is definitely worth going to while you’re there (we highly recommend getting tickets with a table). We had such a relaxing and memorable stay and would happily return again. Highly recommend! Everything was great, just keep in mind that only one building at the resort is adults-only, while the rest of the resort is family-friendly, so there will be children around.
• Leslie (8/5): La playa es hermosa - La habitación estaba muy linda y la vista del balcón era preciosa. El mayordomo siempre fue amable y atento en todo momento. Había bastante variedad de alimentos en los buffets y de buena calidad. Las opciones de cerveza es muy reducida (solo dos tipos) y son de las de peor calidad para un hotel de esta categoría. No ofrecen ni un solo snack en el cuarto más que refrescos y cerveza. La atención en la playa de meseros es prácticamente nula y hay que caminar una distancia considerable para conseguir conseguir bebidas o snacks si quiere uno disfrutar de la playa. El personal que te atiende hasta el final en la plática donde ofrecen la membresía de miembro es muy insistente cuando uno dice que no y las razones por las que no es viable para uno adquirir la membresía en ese momento. Se me hizo una falta de respeto que en un momento tenga uno porque justificar el no y dar más argumentos de dicha respuesta.
• Valentina (2/5): No vale el precio que cobran - La verdad es que muy limpio las habitaciones Estaban con múltiples arreglos en el hotel, en la zona de las piezas en ambas piscinas por lo que el ruido era bastante y en todos lados No había lugar sin ruido hasta en la playa se escuchaba por lo que si quieren descanso quizás consideraría otro hotel
• Yuri (8/5): -
• Valeria (5/5): Beautiful resort and beach, terrible food, Royal Select not worth it. - The property is at a great location and has a beautiful private beach along with amazing rooms The food quality is terrible, even at the ala carte restaurants we found hair in our food. The food at the buffet smelled old and they kept closing restaurants between meals so if you are not waiting up early, there’s only nachos at the bar available to eat. We got the VIP royal select package but our butler Alex was just not the best, wasn’t helpful and didn’t give us information of anything at the hotel so we didn’t know we could have breakfast and lunch at the Le Grande lounge which is only for the VIP guests… We felt disappointed that every time we asked for reservations or anything, the answer was always “sorry not available anymore”, “they just closed”, or “you just missed it”. And it’s sucked because we paid a lot to be there, yet we never were given the schedules on time.
• Livia (9/5): Uma estadia especial do início ao fim - Nossa estadia no Royal Select at Grand Park Royal Cancún foi simplesmente impecável do início ao fim. A vista do nosso quarto era maravilhosa, realmente inesquecível. O quarto, com cama king size e banheira, era extremamente confortável e proporcionou uma experiência de muito relaxamento durante toda a viagem. Outro grande diferencial foi o serviço de mordomo, que nos auxiliou com todas as reservas dos jantares e também das cabanas na praia e na piscina exclusiva para adultos. Além disso, o Royal Select conta com um restaurante privativo para os hóspedes dessa área do hotel, onde o café da manhã e o almoço acontecem em um ambiente muito tranquilo e exclusivo, tornando cada refeição ainda mais agradável. Gostaria de fazer um reconhecimento especial ao Rigoberto, que foi a pessoa que mais nos acolheu durante toda a nossa estadia. Seu atendimento foi excepcional, sempre gentil, atencioso e muito profissional. Ele realmente fez a diferença na nossa experiência e merece um reconhecimento mais do que especial. O único ponto que foi desconfortável foi a insistência de alguns funcionários em tentar apresentar e vender cotas do hotel, algo que em alguns momentos acabou sendo inconveniente. Muito chatos e insistentes!!! Você vai para descansar e a todo momento que vc passa na recepção é abordado.
• Kim (10/5): Amazing staff, beautiful location, all your needs met with a smile and the best way to spend our honeymoon :) - The FOOD - we only ate at the buffet once or twice when we were in a hurry. It was exactly what you would expect from a buffet. Nothing amazing but still tasty with lots of variety. We missed breakfast most days because we are piss heads and prioritised late nights but TIP - if you want bacon, just ask for it. GREGORIO who we visited a few times @ the Italian restaurant was a highlight. He knew our drink orders and we never had to ask. He’s funny, so proficient and his service is above and beyond. The steak and mash potato @ the Italian was really good and that’s coming from hubby who’s the most pessimistic person I know. The teppanyaki/hibachi is great and so much fun. If you don’t have a butler booking for you make sure you book in early to avoid disappointment as you can imagine the spots are limited with the size of the resort. The Mexican restaurant is delicious. We consider ourselves foodies and I love seafood so I kept going back for lunch mainly as i prefer smaller share options. Yes I ate the raw seafood, yes it was delicious! The “Mac and cheese” and the steak burrito on the dinner menu were definite highlights. What really stands out at this resort is the staff. Every single encounter we had was above and beyond any service we have experienced either back home or abroad. The resort is always clean, never a hassle for rooms to be cleaned at anytime and room service is 24/7! The boys @ the Cassis bar are always so busy but never forgot our drink orders, they greet you with a smile and are so calm under pressure. Jordano (I’m hoping I got this right I was often far too many Margs in). Our usual cabana server loves his job! To work 6 days and week walking back on forth along the beach in the heat and have this positive and passionate energy is so impressive! A young man with a huge future ahead of him. Damian @ the roof top - always went above and beyond. This man is a godsend to the resort and deserves a pay rise IMMEDIATELY! Nothing - whole stay was amazing
• Ellen (8/5): -
• Kim (10/5): Exceptional service, beautiful property. Perfect for our honeymoon. Will definitely be back - Always clean, amazing location N/A
• Valerio (8/5): -
• George (10/5): - Everything was excellent!
• Alexander (8/5): -
• Criste (10/5): The best place to stay in Cancun! - It was perfect! Nice bach, nice hotel perfect!
• karen (9/5): -
• Janae (10/5): Overall very budget friendly. Strong drinks and good food - Clean and easy to get around. Some of the hours for the restaurants. Bed wasn’t the coziest.
• Karolina (8/5): Widoki piękne ale to NIE jest hotel adults only. - Obsługa hotelu przemiła i uczynna, pokój i zachwycający widok z balkonu 10/10. Plaża piekna, łoże z baldachimem gratis dla opcji VIP, której nie byłam świadoma. To nie jest hotel adults only i to było bardzo duże rozczarowanie! Oprócz 1 basenu dla dorosłych dzieci biegały wszędzie a celowo wybrałyśmy hotel bez najmłodszych. Jedzenie- nie ukrywam- średnie.
• Jeremy (10/5): Everything about the resort exceeded our expectations. The food was amazing. 100% recommend. - We liked how clean the property was and how everything was close to get to
• Harley (10/5): - Love this resort!
• Dani Grag (9/5): Vista paradisíaca - Quarto é lindo e grande, a vista da varanda é fenomenal - fiquei no 2102. A área só para adultos é bacana, o restaurante exclusivo para café da manhã e almoço nesta parte do hotel é excelente. O restaurante Koi tem um menu pequeno mas interessante, vale repetir o jantar por lá. Em geral a equipe é muito gentil e amável. Fácil tomar um taxo ou transporte público para o Ferry Boat para Isla Mujeres e retornar. A qualidade e apresentação dos pratos no restaurante italiano, no café e no restaurante Veranda não condizem com o porte do hotel. A praia é invadida pelo cheiro de fritura do snack bar. Os hóspedes marcam espreguiçadeiras com toalhas desde cedo pela manhã e não desocupam, hábito mal educado que precisaria ser revisto com regras de utilização, pois a pessoa que quer desfrutar do espaço naquele momento é impedida por alguém que está circulando em outro local.
• Christer (7/5): - Bra rum och restaurang i Royal tower. Grym strand Maten är det som drar ner betyget, tillsammans med variationen i personalen. Vissa super 5a och andra 1a/2a
• Daniele (5/5): Mi mayordomo me quizo cobrar $2,600 por "manchar la ropa de cama" - La habitación me gusto era cómoda y estaba frente al mar... No era un hotel Only adults como prometía realmente es un hotel familiar que tiene una pequeña zona de adultos pero en los restaurantes y alberca principal donde son las actividades hay niños y aunque hay una alberca para adultos el jacuzzi para adultos esta en la zona familiar y obviamente esta llena de niños... Y bueno eso se puede dejar pasar al final pero lo que me pareció muy malo fue el servicio del "mayordomo Jessica" que teníamos que estar detrás de ella cada mañana para que nos diera la cama de playa... o al pedirle recomendación de donde cenar... contestaba "donde quieran" me parece muy mal servicio de su parte la primera noche mi esposa se sintió mal y accidentalmente vomito en la ropa de cama Jessica nos dijo que teníamos que pagar $2,600 pesos por el servicio de lavandería pero ese no es el problema el verdadero problema es que en el checkout nuestra habitación no tenía ningún cargo de lavandería sino una nota que dejo Jessica para que nos cobraran el monto de $2,600 pesos como "donativo" y no quisieron proporcionarnos factura ni recibo que especificara el motivo del cobro lo cual nos dio bastante desconfianza... y nos hizo pasar una estancia no muy agradable... Solo por ese motivo no volvería ni recomendaría este resort.
• Ru (9/5): Super schöne Unterkunft für Royal Select Gäste - Super eingerichtet und sauber, viel essen Angebot, top Drinks, toller Service Essen war nicht immer 5 Sterne aber gute 4 Sterne, Kommunikation mit der Unterkunft vor Anreise war holprig
• Marisa (10/5): -
• Baptiste (8/5): -
• Tomas (10/5): -
• Robert (9/5): -
• Mark (8/5): -
• Stenberg (7/5): -
• Colin (7/5): Overall we had a good experience. But if returning to cancun, we would try somewhere else the next time. And this is def - Outdoor facilities very good. Pools nice. Gym good. Staff friendly. Rooms werent good enough for the money paid and more 4 than 5 star. Plus maintenance issues with hot water, coffee machine etc. a bit tired. Also the food in the restaurants is quite average and nowhere near 5 star. Finally, this may be pitched as adults only, but its not. There are kids everywhere. You just have access to an adults only pool area and maybe one restaurant.
• Daniele Luigi (10/5): Luogo incantevole proprio sulla spiaggia e con servizi di grande qualità - Posizione fantastica! Il personale è gentilissimo e la cura dei clienti è eccellente. I 4 ristoranti presenti offrono grande qualità e ampia scelta. Avere un maggiordomo personale che si occupa di prenotarti spiaggia, ristoranti, massaggi e trasporti è una gran comodità e ti permette di poter pensare solo a goderti il tempo.
• Elisea (7/5): -
• Natalia (8/5): Muy bien en general - La habitación era muy bonita, amplia y cómoda. El servicio de habitación excepcional. Muy atentos. Personal amable. Jessica ha sido un encanto, nos ha ayudado mucho nuestra mayordomo. Un especial gracias para ella. No había zumo natural en el desayuno. Lo de adulta only solo era para un edificio y un restaurante, si quisiéramos ir a otro, ya era normal. Eso lo deberían avisar a la hora de contratar. Pedimos late check out por pago adicional por supuesto al llegar y nos dijeron que preguntáramos día antes de salir, lo hicimos y estaba ya reservada nuestra habitación y no había ninguna de cortesía, nos tuvimos que cambiar en el gimnasio rápido y también nos quitaron las pulseras a las 9.00 de la mañana cuando nos hemos ido de excursión. Poco detalle la verdad para esa categoría del hotel.
• Iris (10/5): -
• Placida (10/5): -
• Jacob (10/5): -
• giovanni (9/5): Soggiorno super comfort! - Personale super disponibile, struttura grande e piena di comfort La qualità del cibo nella norma non eccezionale
• Enrique (9/5): Buscaba descanso y lo encontré - Ibamos buscando un hotel para descansar en Cancún y lo logramos. Estuvimos en el Edificio "Royal Tower" que es la zona más VIP del hotel y la de "Adults Only". Las habitaciones espectaculares con vistas a la playa. Una piscina muy buena. No es climatizada, pero no es necesario...casi que se agradece que no lo sea. El Buffet "Prime" (el único solo para adultos) es muy bueno. Algo corto en opciones, pero muy buena calidad. El personal fue lo mejor. Salvador, Jéssica, Rogelio....todos son unos profesionales excelentes y tienen un trato fantástico. El check-in y Check-out fue muy rápido y aunque llegamos antes de la hora nos dieron la habitación en cuanto la tuvieron. Tienen un bar que se llaman "Equinox" que solo está abierto a partir de las 18:30 hasta la 1:00 am que solo es para adultos. Tiene bonitas vistas de la laguna. Volveremos sin dudarlo. No me gustaron tres cosas: a) Que el marketing del hotel es de "Adults Only" pero realmente es un hotel familiar donde hay un reducido espacio para el "solo adultos". Excepto el restaurante Primer de la Torre Royal Tower, todos los demás (que eran 4 si no recuerdo mal) eran familiares. b) Tienen una política de "Save the planet" y han eliminado las botellas de agua mineral. Lo han sustituido por unas botellas grandes de litro o litro y medio que te dejan en la habitación y que puedes ir rellenando en una serie de "fuentes" que han repartido por el hotel. El concepto está bien (y me gusta) pero el "pero" sería que el agua de las fuentes no es mineral, sino que es agua filtrada y, la verdad, está un poco mal. c) Como tercer punto diría que los combinados (tipo margaritas, mojitos, etc...) no son de gran calidad. Tienen bebida de primera marca que quizás compensa lo anterior. Aún así la puntuación que le otorgo al hotel es muy alta porque el establecimiento y el servicio lo merecen.
• Allen (10/5): -
• Ahlem (10/5): Inoubliable - Magnifique !! Vraiment chambre personnel hôtel rien à dire je vous le conseille plus beau que je l’espérais
• Allyson (10/5): -
• Huang (10/5): -
• Candice (1/5): - Not worth the price. Butler service and room service food were extremely poor and disappointed. Struggling to even get to use the advertised restaurants Not worth the price. Butler service and room service food were extremely poor and disappointed. Struggling to even get to use the advertised restaurants
• Virginia (8/5): -
• Yanara (9/5): -
• Roko (2/5): Sačuvajte svoje novce i rezervirajte neki drugi hotel - Lokacija, jako ljubazna konobarica u Le Grandu Nema privatnosti stalno netko ulazi u sobu, otvaraju sami vrata, voda u plunge poolu prljava, filtracija ne radi, jacuzzi u kupaonici propuša silikon, struja u sobi je izuzetno opasno spojena i nije dobro izolirana, hrana i piće najjeftiniji mogući, okus odvratan
• Maria (10/5): Es un Escente Hotel para Adultos. - Una tranquilidad de noche y muy divertido de día
• Bernardo (10/5): -
• Morikawa (10/5): -
• Tomasz (10/5): -
• cavoué (10/5): - Le hall incluse c’est quelque chose , l’établissement merveilleux , la chambre avec piscine et accès à la plage très sympa , les multiples restaurant excellent
• Heinar (9/5): Puhkus! - Saab aju väljalülitada.
• Liscarlyn (8/5): - Honestly Pretty much everything La primera noche hubo un apagón y el hotel no estaba preparado y pasamos esa noche sin luz🥺 ni siquiera mandaron velas o algo para alumbrarnos . y muchísimo calor 🥵 tuvimos que abrir las puertas y pues con la humedad el piso se mojó y mi novio de cayó y se pegó muy fuerte en la pierna y la cabeza y pues nadie hizo nada , fue mu incómodo e injusto la verdad
• Bryan (10/5): - Great
• David (10/5): - Upgrade to the adults only. It is not much more and it is worth it.
• Grace (6/5): - We booked this resort because it said Adults Only. This is not true. Even the “VIP Villas” we were staying in had children next door to us. We were very disappointed at the misleading marketing that it’s an adult only resort. We were never offered a room upgrade or any special amenities for our honeymoon.
• Novelette Marie (8/5): - The room, the staff, the service all impeccable. The only let down for me was the food. The buffet restaurant option is very simplistic and bland. Not enough choice and not replenished frequently, nothing was ever hot hot. I don’t know how children survived on the food in this resort as there was not enough really catering to children’s palettes but that wasn’t my concern. The Italian was basic and horrible (my friend experienced having the same exact watery tomato base in his starter and main course, the Mexican made my friend ill, only the oriental restaurant got a revisit from us. Did not visit the steak house as that was an additional cost for dinner and if the quality of the food in the other restaurants was anything to go by we didn’t want to risk it. The other restaurants on site were never all open at the same time, one was always shut. Even the buffet was closed one day which we found shocking but thank goodness we stayed in the Royal tower in a select room so we had the option to use room service multiple times a day for food which you you can’t in the standard rooms (only once per day) so we did end up going into town to find authentic Mexican food. Thank you to Yajahira my butler as she made things easier for us by fulfilling requests such as making reservations and securing Bali beds for us. The room service staff were also very pleasant. I would go back to this resort for the rooms and service but not for the food which is a shame as it’s a big aspect.
• MR D P Franklin-Smith (6/5): - Room in the select part is amazing for the most part. Great design and comfortable. Downside is that I had no hot water for the duration of the stay in both the sinks and the hot tub. Hot water was only available in the shower, I raised a repair order twice but nothing changed. Food in this hotel is DIABOLICAL. I cannot stress how bad the food is here. Most days at least one restaurant is closed. I got food poisoning from the Mexican one, which took me out for 2 days, apparently they use unpasteurised cheese. Room service is a joke, quality is poor and this is the only all inclusive hotel I’ve ever stayed at where the buffet closes on some days. Staff are mostly good, they’ll try selling you a vacation plan aka “timeshare”. Location is great. To summarise, the hotel is in a great location and has great amenities. The food is beyond terrible which let it down for me and on that basis, I wouldn’t return.
• Anabely (4/5): - Rooms were good, food was great , some staff were rude.
• Yesica Cecilia (10/5): - Todo fue perfecto. La atención, las instalaciones, la comida, la ubicación y la amabilidad del personal. Nuestra mayordomo siempre atenta a todo nos ayudo cada día con las actividades e información. Se llamaba Jessica
• Laura (10/5): -
• Melanie (10/5): -
• Herwin (10/5): - Nice villa
• Blanca (10/5): Fabuloso - El personal muy amable las instalaciones en un lugar muy bueno la limpieza excelente y la comida muy rica . excelente la comida No tengo nada que decir todo estuvo muy bien
• Diana (7/5): - Great location and service. It’s not adults only!!!
• Kevin (10/5): - Everything was fine all good I would recommend it
• Jessy (1/5): BADEST EXPERIENCE, AS FREQUENT TRAVELERS - The rooms were pretty good except from a defect aircosystem which kept us up all night. - Booked adults only hotel, which is NOT. There is a separate building for families but they use all the same facilities, so NO ADUNTS ONLY HOTEL; - We had booked and paid a VIP package, on arrival no info was given and found out later we had the right to book a diner, which was fully booked by the time we found out by coincidence; - Breakfast was pretty poor for the approx $450 p.n. we had paid and the a la carte restaurant served old chewy totopos while seated, which several guests gave back to the waiter, and quality was pretty basic. After mentioning to the waiter we received fresh backed, so they did their effort to fix it; - When we communicated our experience to the manager at the Experience Center, nothing they could and would do to compensate our lack of service and overpaid VIP package, which services like a personal butler service we did not receive; - We decided to go from the hotel, have a better breakfast at the airport and leave by taxi. The staff brutally stopped our taxi, embarrassed us by publicly accusing us for not paying our stay and ordering our taxi driver to leave us at the hotel; - The staff made us pay double at time of checkout and we were not allowed to checkout if we did not pay (again), “which mistake they corrected some days later because we had paid of course”. Logically, you cannot check-in if you have not paid in full; - The manager (GM) Frederico Nunez, communicated to us by email and we had communicated clearly that we would never come back. Mr.Nunez was only willing to offer a voucher if we would come back another time, to their NON ADULT ONLY hotel. We have the whole communication on email;
• Brittany (6/5): - Staff was super friendly. Our butler Jessica always gave us a list of activities each morning and was attentive to our concerns. She helped with restaurant reservations. One of our rooms had problems with the AC and it finally was resolved after our second complaint. The Italian and Asian food options were our favorites. Patricio from KOI and Carlos and Jose were the best waiters. The buffet needs more options. Barely had fruit during lunch and dinner! Our biggest complaint was there is no bottled water! They give you two blue containers to fill up for water and they are never replaced each day. I don’t want to use the same water bottle everyday for my 5 night stay. There is no soap to clean them each day either. I have never been to a resort that didn’t give bottled water! I know they’re trying to save the environment, but going out to fill water bottles was an inconvenience and to me not that sanitary since there wasn’t a cleaning option for them.
• Morgan (10/5): - Incredible atmosphere and facilities. Services provided are unmatched and the staff is super kind and knowledgeable. Wouldn't want to go anywhere else!
• kim (10/5): Wonderful location and amenities - The service and location
• Marta (5/5): -
• Yesenia (10/5): - Loved the property great staff
• Liliana (9/5): Estancia maravillosa - Estuvimos en las villas esto te coloca en categoría VIP y tiene muchas ventajas, tienes un mayordomo que te hace todas las reservas en la playa y restaurantes, tienes una cama bali en la playa donde una mesera te lleva lo que quieras beber y comer, tienes un restaurante exclusivo para tomar desayuno o almorzar y una piscina exclusiva para adultos, te llevan un botella de vino a tu cuarto y muchos engreimientos más que hicieron de tu nuestra estancia una maravilla Reservamos un hotel solo para adultos y este está inmerso en un hotel familiar,, sin embargo hay muchas zonas privadas y solo para adultos
• Bianca (10/5): - Eventing was great
• Teagan (6/5): - Food was okay for the price paid but drinks were not strong at all definitely have to ask for doubles. Amenities and area was great for travel off of property to do excursions. Staff all friendly, we did have a butler but we didn’t feel that mattered much. Adults side is not close to the rooms with the plunge pool and the plunge pool does not look like the pictures. It’s Very small
• Huan (6/5): - This is already a top booking so no other vip treatment were offer! Yet, to find out that one of the villa we booked isn’t cleaned and another with broken Hvac. We believe property need a major upgrade in order to compete in the area
• Maribel (8/5): Very good - Location and beach Not to many options to eat
• Eliseo (7/5): What recommend only in a budget friendly place - Front beach location Villa! Balcony, clean room, some very friendly staff some not! Sidewalk throughout the hotel was terrible uneven holes cracks needs to be replaced. The location was terrible no nearby stores malls or anything else to walk to.
• Frank (10/5): - Great services
• Kelly (10/5): - Property was great! Staff was exceptionally. Highly recommend especially Alejandro. We had the VIP package and he was attentive and very helpful.
• Filippo (7/5): Good -
• Alfredo (9/5): Superb - Food options where excellent and a wide variety. Staff was phenomenal and very friendly. Hotel is advertised as “adults only” and that is not the case, there are only adult only designated areas that were kid free. Pool area that was for adults only was excellent and made up for it.
• Jasmine (8/5): - The property offered so many different activities and features. I had a great time. It was advertised as adults only but they were still honoring reservations for families so there was a lot of kids when I expected adults only.
• Riley (10/5): - Amazing food, very low key and classy. Would recommend to anyone
• Linda (9/5): Beautiful resort, what a lovely treat to have butler service and our own plunge pool. Unlimited room service - Butler service is a nice treat Seaweed
• Christina (10/5): - It was so clean and super sweet staff , the only thing I dont like is how some worker do try to sale you extra stuff and 1 worker was forcing us to go to breakfast when he SAYS which was so annoying we told him NO and he seemed a bit mad we said no but the rest of the staff apart from him 10/10
• Alicia (10/5): - Beautiful. Just wish the timeshare speel wasn’t so long. Can’t wait to come back. Our butler Sarah was awesome!!
• Alonso (10/5): - Very nice relaxing property, enjoyed all of our 5 days there, I will say food may not be enjoyable for everyone but it did its job, will be coming back again, staff is so nice and treat you very well. 10/10!
• Michele (10/5): - The butler service was excellent. Jesica was a pleasure to work with - reserving transportation, restaurants, cabanas and providing all the information needed to enhance the experience! Muchas gracias!
• Lillian (4/5): Good for "all inclusive" travelers - avoid if that's not your vibe - Central location on the hotel row in Cancun and nice view of the beach. Had an upgraded stay but the check-in took way too long with all the upsells and over-explanations by the concierge staff. They were trying to be helpful but it was long process after arriving, and they were trying to get us in for some kind of timeshare presentation - bad timing for tired travelers. Food options were mid... definitely catering to certain American travelers that don't like seasoning or spice. Kind of defeats the point of coming to Mexico, ya know? Thankfully we dinner reservations off-site. Also there was a huge cockroach in our upgraded room, and bathroom had a lot of wear and tear. Didn't like the upselling of the all inclusive vacation packages.
• Jamila (8/5): - Staff were amazing. The butlers are truly the highlight of this otherwise decent four star hotel. Alex and Sarah were both wonderful. I dealt with a medical issue during my stay and they were very helpful. My room was great - spacious and clean with great views (king hot tub room). The beach was unusable due to the seaweed, which I realize is out of their control, but I’ve seen other hotels do a better job of attempting to manage it - it seems most days they just didn’t bother. The low for me was the food - it was truly bad. The specialty restaurants were OKAY but the buffets and snack bar were awful - cold and repetitive and bland. You have to wait for dinner to have one decent-ish meal. If food is a priority, skip this hotel. If service/room/view are, it’s a good choice.
• Nikki (9/5): Superb - People and service Seaweed and not enjoying the beach
• Charles (10/5): - Everything about this place was perfect!
• Jeremy (4/5): Not Adults Only - The advertisement as an Adult Only establishment isn’t accurate. The property is shared with family accommodations and the VIP services are far from a top tier experience. The staff was kind , especially Tina— however if you are seeking a higher standard and a true adult only property this isn’t it. The Hyatt has a adult only property with a great pool area— this is must due to the current conditions of the beach. As a result I decided to pay for another hotel experience and found the best beaches at Isla Mujeres. I would recommend accommodations on the island to avoid the sargasso issue. 3 stars based on my experience is generous.
• Alina Martinez (10/5): - the staff were so nice, the food was decent and the cassis bar was had fun 21+ activities

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